Table 64: Remote Support fields
Field
Description
Remote Support
Level
The level of support configured on the StoreOnce System:
• Active – Allows Hewlett Packard Enterprise to control and send commands to
the appliance. This level of support will be available in an upcoming release.
• Passive (recommended) – Allows events to be sent out but does not permit
inbound queries.
• No support – No events are sent out and does not permit inbound queries
(Remote Support is disabled).
Enable proxy
server
If selected, this option allows the use of a network proxy to access the Internet.
It expands to display more fields.
Protocol
The protocol used by the proxy server.
Address
The address of the proxy server.
Port
The port used by the proxy server.
Enable
Authentication
If selected, the proxy network requires a username and password. It expands to
display more fields. Clear this field if authorization is not required to access the
proxy.
Login ID
The user name used to access the proxy server.
Password
The password used to access the proxy server.
Re-enter
Password
Re-enter the password for initial verification.
Advanced
If selected, it expands to display the Remote Support options.
Enterprise Server
The Hewlett Packard Enterprise server that receives the event messages. This
is automatically populated; do not change unless you have a specific reason to
do so.
NOTE:
If Remote Support is not fully configured, a reminder message is displayed at login. The
message appears at every login until the configuration is completed or until no support is selected.
Customer Information page
The
Customer Information
page displays the information of the person who will be contacted when
Remote Support indicates that a support case is needed.
Personal data will be used only for the purposes of providing support and optimization. For further
information about HPE's privacy practices, visit
.
Customer Information page
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