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HPE StoreOnce 6500 User Manual Download Page 186

Name

Description

Full Support Ticket
State

The state of the full support ticket data collection. A collection process can be
in one of the following states: COLLECTING, COLLECTED,
PARTIALLY_COLLECTED, PACKAGING, DELETING, DOWNLOADED, or
FAILED.

Date

Timestamp of when the data was collected.

Initiator

The initiator of the data collection. A collection can be invoked manually or
automatically during a system crash.

Basic Support Ticket
Size

The size of the basic support ticket data collection.

Full Support Ticket Size The size of the full support ticket data collection.

Collect data

The Collect operation collects data such as log files and system command output and compiles it into a
full support ticket. At the same time, a basic support ticket is created that contains a smaller subset of that
data. The data is collected in 

tar

 files that are assigned a name. Once collected, use the 

Download

button to get the collected data for the full and basic support tickets.

Procedure

1.

Click 

Collect

.

2.

Enter the name of the 

tar

 file for the full support ticket. The basic support ticket uses the same name

with 

_basic

 appended to the end of the name.

3.

Click 

OK

.

NOTE: 

The operation to run a full support ticket may take some time.

The equivalent StoreOnce CLI command is 

support create ticket

 and is accessible to both

administrators and operators.

The logs and command outputs collected will be stored in the active StoreOnce Node Manager, ready for

Download

.

Download data collection

Use the 

Download

 button to download the selected data collection. Select whether you want to download

the basic or the full support ticket.

Hewlett Packard Enterprise recommends downloading the support tickets as soon as possible before
doing anything else to the system such as rebooting or changing a node to maintenance. If the active
management service moves to another node before the tickets download, the tickets cannot be retrieved
from the StoreOnce Management GUI.

186

 Collect data

Summary of Contents for StoreOnce 6500

Page 1: ...guide for the Hewlett Packard Enterprise StoreOnce Systems and is intended for users who install operate and maintain the StoreOnce System Always check www hpe com info storeonce docs for the most current documentation including localized versions PDF for your product Refer to the Quick Specs on www hpe com support StoreOnceQuickSpecs for supported features for your model ...

Page 2: ...ter Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett Packard Enterprise website Acknowledgments In...

Page 3: ...e details parameters 23 Creating a library 28 Deleting a library 29 Editing library details 29 Adding and removing drives 30 Emulation types for tape devices 30 Viewing the Interface Information 32 Changing a drive assignment on Fibre Channel ports 33 Viewing the cartridge information 33 Creating a cartridge 35 Deleting a cartridge 35 Deleting all or a range of cartridges 36 Write protecting a car...

Page 4: ...missions tab 59 Local Settings Replication tab 60 General Settings tab 60 Bandwidth Limiting tab 62 Blackout Windows tab 62 Event History Replication tab 63 VT Mappings Replication 64 Source and target library mappings 64 Running the replication wizard virtual tape devices 66 Recovering a Source Appliance Virtual Tape devices 68 NAS Mappings Replication 69 Source and target share details 69 Runnin...

Page 5: ...ab 108 Inbound copy jobs tab 112 System information messages 115 Housekeeping function 117 The Housekeeping page 117 Configuring blackout windows 120 Pausing housekeeping 120 StoreOnce reporting 121 Activity report 121 Reporting page 121 Hardware page 123 Monitoring the StoreOnce System server 124 Monitoring switches 125 Monitoring the storage 126 Drives enclosure 126 Storage configuration and rep...

Page 6: ...ppliance capacity forecasting report 153 Appliance couplet report 154 Capacity Threshold Alerts 154 Adding a capacity threshold alert 155 Modifying a capacity threshold alert 155 Deleting a capacity threshold alert 156 Device reports 156 Select device appliance tabs 156 Select device device tabs 156 Select device appliance Federated Stores tab only 157 Device status reports 157 Device throughput r...

Page 7: ...ipient 175 Editing a recipient 176 Deleting a recipient 176 Email 176 Test email 177 Events Email 177 Managing email notifications 177 SNMP GUI functions 178 Test SNMP Agent Setup 178 Modifying the SNMP Agent Setup 178 Viewing SNMP trapsinks list and individual details 179 Adding an SNMP trapsink 181 Modifying an SNMP trapsink 181 Deleting an SNMP trapsink 182 Viewing the SNMP Users list 182 Addin...

Page 8: ...ent Network Configuration 205 Factory Default Network Configuration 205 Custom Network Configuration List 205 To add a custom network configuration 205 To set up static routing 208 To edit or delete a static route 209 To view a custom configuration 210 Editing a custom configuration 211 To add a VLAN enabled Port Set and VLAN Subnet 212 To add nodes to a network configuration 212 To add encryption...

Page 9: ...from the backup application 235 Timeout problems with NAS CIFS shares 235 NFS stale handle error 236 If backup or replication fails 236 StoreOnce Catalyst 237 StoreOnce Catalyst Cloud Bank store status is not Online 237 Housekeeping not running on a StoreOnce Catalyst Cloud Bank store 239 Performance 239 StoreOnce System configuration problems 240 Transferring licenses 240 Advanced troubleshooting...

Page 10: ... updates 254 Customer self repair 255 Remote support 255 Warranty information 255 Regulatory information 256 Documentation feedback 256 Additional regulatory information 257 Belarus Kazakhstan Russia marking 257 Turkey RoHS material content declaration 258 Ukraine RoHS material content declaration 258 10 Contents ...

Page 11: ...e the StoreOnce System CLI commands Supported browsers The StoreOnce Management GUI is supported on the following web browsers Internet Explorer 9 10 and 11 note that Internet Explorer 8 is not supported and some StoreOnce features will not work Mozilla Firefox v23 and above and Firefox ESR24 NOTE The TLS protocol version 1 0 is no longer supported You must manually enable TLS 1 1 or 1 2 in your b...

Page 12: ... as a service set VTL library NAS share or StoreOnce Catalyst store in the top half of the page to display details specific to the selected item in the lower half of the page Some Topic pages include multiple tabs within the page for example the VTL Libraries page Select a tab to display information and actions appropriate to that tab NOTE For more information about service sets see Select service...

Page 13: ...guring backup applications to send data to the StoreOnce System The IP addresses can be IPv6 or IPv4 addresses If VLAN tagging has been configured on your network a scrollable list allows you to see all the VLAN IP addresses that have been configured For more information about VLAN tagging see the installation planning and preparation guide for your product Status The Status provides details about...

Page 14: ...The following example shows a configuration with eight Service Sets Therefore it has four couplets Table 4 Service set parameters Field Description Name The name of the Service Set Current Node The node on which the Service Set is running This node is normally the Main node unless a failover state has been invoked Main Node The name of the node on which the Service Set normally runs Failover Node ...

Page 15: ...depends upon the number of couplets in your configuration The maximum is 48 for a single couplet Why are there two service sets for each couplet There are two service sets for each couplet installed in the StoreOnce System rack to ensure resilience and failover Each Service Set has a VIF associated with it This VIF is the IP address used to configure replication mappings and StoreOnce VTL NAS or S...

Page 16: ...re full it is possible to add a couplet to your StoreOnce 6500 System This task is performed by Hewlett Packard Enterprise service engineers Not supported If adding a StoreOnce 6600 couplet to a 6500 cluster 2 x 8 Gb Fibre Channel cards must be installed in the Optional Hardware PCI E slots of each node of the StoreOnce 6600 couplet StoreOnce 6600 System Each couplet consists of two server nodes a...

Page 17: ...16 Gb Fibre Channel cards Powering on To power on the appliance you must use the StoreOnce CLI and or power on buttons You can shut down or reboot the appliance using either the StoreOnce CLI or the StoreOnce Management GUI on the Maintenance page See Maintenance on page 187 for more information about using the StoreOnce GUI for power off options IMPORTANT It is best to failover a service set duri...

Page 18: ...de Locate the node in the Hardware pages of the GUI and click Failback this server If power on is unsuccessful IMPORTANT A previous unclean shutdown will lead to integrity checking of the storage and your user data Depending upon the amount of data stored on the couplet this process can take several hours Be patient to see whether the Service Set will come online without further intervention or re...

Page 19: ...stem using the StoreOnce CLI More details can be found in the StoreOnce System CLI Reference Guide Use the following CLI commands to reboot your system system reboot This command gracefully reboots the cluster by shutting down all services and StoreOnce service sets before rebooting the servers This means on reboot the deduplication stores will start up from a clean state hardware reboot nodeX Thi...

Page 20: ...in this section See the StoreOnce System CLI Reference Guide The top half of this page displays available service sets Click on the service set to display the Fibre Channel Settings tab for the VTL devices configured for that service set in the lower half of the page Viewing the Fibre Channel settings If your system supports a Fibre Channel interface navigate to StoreOnce VTL Fibre Channel Setting...

Page 21: ...hannel link and may affect any backup or restore jobs running NOTE Fibre Channel settings apply to the whole appliance The settings can also be edited in the StoreOnce Catalyst section of the GUI if you are backing up to StoreOnce Catalyst target devices over Fibre Channel Fibre Channel settings defined on either page apply to all target devices being backed up over Fibre Channel Therefore any cha...

Page 22: ...ibraries list and library details Procedure 1 Expand StoreOnce on the navigation tree 2 Navigate to VTL Libraries 3 Select a library to view the library details To sort the list according to a column click on the column heading and select Sort Ascending or Sort Descending To hide or show columns click on any column heading select Columns and uncheck or check the preferred columns Users with an adm...

Page 23: ...vice was created see Emulation types for tape devices on page 30 You can reduce the number of slots in the Device Details tab for a library selected on this page but this reduction only removes the highest empty slots Once it reaches a slot number that contains data you cannot reduce the number further on this page even if earlier slots are blank First use the Cartridges tab to make the slot empty...

Page 24: ...the library is created Encryption Enabled Enables encryption of data stored in the library This feature requires a StoreOnce Security Pack license before encryption can be enabled Encryption cannot be enabled or disabled once a library is created it can only be enabled at library creation If enabled encryption is performed before writing data to disk for this library Secure Erase Mode Enables Secu...

Page 25: ...exceeded This allows you to provide a service to back up a particular amount of user data For example set this quota when you charge customers per TB of user data protected NOTE If capacity management is required Hewlett Packard Enterprise recommends configuring backup applications with quotas to reroute to another device or to postpone backups to prevent backups from failing unexpectedly When a l...

Page 26: ...ots in the library The number of slots available depends upon the Emulation Type selected Each slot is automatically populated with a new cartridge upon creation The cartridge capacity corresponds to the Drive Emulation type Number of Drives The default number of drives is determined by the Emulation Type selected If increasing the number of drives DO NOT exceed the maximum number of libraries and...

Page 27: ...wo alpha numeric characters Any unspecified prefix or suffix characters will increase the length of the variable field of the barcode Should be a minimum of 6 characters Valid ASCII characters are A Z a z 0 9 Barcodes are always displayed as eight characters with letters in capitals on the StoreOnce Management GUI and CLI padded with space characters regardless of the size selected However if the ...

Page 28: ...f data being protected by the backups to this library This optional but recommended field is provided to assist with support troubleshooting and has no impact on performance or deduplication efficiency Creating a library HPE recommends the following to avoid complication when configuring the backup application and also to avoid creating additional Fibre Channel SAN traffic Only configure the libra...

Page 29: ...rated after the library is created The information on the Interface Information tab is generated automatically NOTE Once the library has been created you can enable Secure Erase Deleting a library Prerequisites Only administrators can delete libraries Procedure 1 Navigate to StoreOnce VTL Libraries 2 Select a library from the Libraries list 3 Click Delete on the Device Details tab WARNING All data...

Page 30: ...at were already created You can reduce the number of drives but if you go to 0 the port setting will change to No Port The Number of Drives field can only be edited during library creation After library creation there is a separate button to Add Remove drives You cannot change the library type to a type that has a smaller set of maximum values for example the number of cartridges You cannot enable...

Page 31: ...mulation type If the library is then changed to a different emulation type the drives will change to the new emulation type IBM TS3500 IBMi The IBM TS3500 IBMi is a tape library device that appears as a native IBM TS3500 IBMi device in a TSM environment to allow the use of standard IBM drivers The emulation type is configured at the library level All drives configured with the IBM TS3500 IBMi emul...

Page 32: ...drives on the selected library The information for the Interface Information tab is generated automatically HPE discourages manual configuration Fibre Channel interface The following information is provided for a device that is configured to use the Fibre Channel interface Some models do not support Fibre Channel You may use this tab to adjust the Fibre Channel port to which a drive has been assig...

Page 33: ...lit across multiple ports have multiple entries in this field Changing a drive assignment on Fibre Channel ports This information applies only to units with Fibre Channel cards installed When creating a library drives are automatically assigned based upon the specified port configuration If you select a pair of ports the drives are distributed equally across both ports To change a drive assignment...

Page 34: ... This value may be changed if the Used Size is Blank The maximum value allowed is 3200 GB Write Protected Check box that enables checked and disables unchecked write protection see Write protecting a cartridge on page 36 Last Written Identifies when the cartridge was last written to and is useful when identifying data for copying or exporting NOTE Additional columns appear when function buttons ar...

Page 35: ...ge in an empty mail slot use the backup application to move the blank new cartridge to an empty cartridge slot without requiring an inventory This saves processing time 5 Restart the backup application services to see the new cartridges Deleting a cartridge Things to know before you delete a cartridge You cannot delete cartridges that are currently in drives that are mapped for replication or that...

Page 36: ...oreOnce VTL Libraries Cartridges tab 2 To delete all the cartridges in the library at once click Delete All 3 In the window that appears choose from the following options a Delete Remove cartridges default completely deletes the cartridges b Erase Erase cartridge data deletes the data but leaves the cartridge configurations intact 4 You can also determine which cartridges to delete or erase a All ...

Page 37: ...g cartridges The move and unload options are useful to re align the library configuration against the backup application For example if the backup application has crashed or if the backup application does not support the Move Medium command the library and the backup application can become out of sync NOTE You can move cartridges but only to an empty Location tape drive or numbered slot You cannot...

Page 38: ...ter prefix and 2 character suffix you are limited to 3 alpha numeric characters for the variable portion which limits the total number of barcodes to 46656 barcodes if the starting value for the variable portion is 000 Note that if 6 character barcodes are selected the leading characters of the barcode will not be reported to the backup application these may be part of the barcode prefix specified...

Page 39: ... to target cartridges Procedure 1 Verify that no replication jobs to the selected target cartridge are in progress 2 Verify that no backup jobs to the mapped source cartridges are scheduled 3 Verify that the backup application media server instance to be used is not within the same cell domain that can access the source cartridge 4 Import the data on the target cartridge into the backup applicatio...

Page 40: ...rom other hosts Configure the Fibre Channel fabric to make the host visible Target visibility persists even if the power fails or if the replication mapping is removed To remove target visibility reset the Port to None 40 VTL Virtual Tape Libraries ...

Page 41: ... share from the list 3 To edit the share click Edit on the bottom of the screen 4 Make the necessary changes 5 Click Update Viewing NAS shares and share information Navigate to StoreOnce NAS Shares The top pane of the Shares page displays all configured shares both CIFS and NAS and provides a summary of the different constants of the shares The bottom pane of the Shares page displays more details ...

Page 42: ...kup software Configuring a version 1 share is only recommended for replication compatibility with another appliance on an older software version that only supports version 1 shares Once configured you can change the share version from 1 to 2 but you cannot change from 2 to 1 The maximum number of shares depends upon the product model and the number of other devices including VTL libraries and Stor...

Page 43: ...eOnce System With many users using the same system this allows you to control how much disk space is available to individual users Logical Data Size Quota This quota is for the amount of data a user sends to the device before deduplication If the quota is enabled and the quota limit is reached backups will fail in order to prevent the quota from being exceeded This allows you to provide a service ...

Page 44: ... files Read Write Access Indicates the level of access Read Only Access No Access Network Path s tab This tab displays the network path used by the share Notes about editing NAS shares Users with an administrator login may edit the Description Share Version Write Protection and Secure Erase settings for existing NAS shares Write protection prevents access initially or protects data after it has be...

Page 45: ... shares and share information 4 Click Create on the New Share tab not at the top of the page to proceed with share creation Once the share is configured the status will be Online This step can take a few minutes The shares need to be unique across a pair of service sets An error will occur if the same share name across service set pair is created NOTE To create NAS shares using the StoreOnce CLI s...

Page 46: ...tasks you must first configure the CIFS server settings to AD To use external Active Directory users or groups on the StoreOnce System using the GUI or CLI function to perform management tasks use the NAS CIFS server tab to set the Authentication mode to AD join an AD domain and assign any required delegated users or groups This step is required even when not using NAS shares as target devices The...

Page 47: ...ust log out and the log back in to the Windows client before the new authentication settings will work IMPORTANT When the server authentication mode is changed the adjoining pair service set authentication mode will be updated based on the new selection For example when service set 1 is changed to User Authentication service set 2 will be updated to the appropriate mode required for failover which...

Page 48: ...t to User Procedure 1 Navigate to StoreOnce NAS CIFS Server tab 2 Select to highlight the user name 3 Click Edit 4 Enter the new password 5 Click Update The new password takes effect immediately Deleting a local user from the StoreOnce CIFS server Prerequisites The authentication mode is currently set to User Procedure 1 Navigate to the CIFS server tab 2 Select the service set where the user is co...

Page 49: ... not automatically add itself to the DNS server configuration given during the network configuration process Do this important step first before joining the domain 5 Select AD authentication mode 6 Enter the domain name to which you want the CIFS server to join 7 Click Update A pop up window will advise that If you update the CIFS server settings any backup or restore jobs in progress for it will ...

Page 50: ...Once appliance This can also be done by clicking Browse and searching for the appliance 7 In the View section of the screen select the Shares button Complete the snap in configuration by clicking Finish 8 Click OK to complete the snap in addition The snap in is now added to the MMC console This can be saved for future management of the StoreOnce appliance configured shares 9 Expand the Shares list...

Page 51: ... server tab the users are automatically created as Local Administrators whether or not they are Administrator users on the AD domain Procedure 1 On the CIFS server tab to add a user click Add User or Group 2 Under Members enter the Domain User who will manage the StoreOnce CIFS server as an Administrator IMPORTANT The user is added using the AD logon name This name is available from the user accou...

Page 52: ...res there are two configuration stages when creating a backup target share that UNIX and Linux servers can access Configure NFS server hosts that can mount the NFS shares using the NFS server tab See Configuring NFS server hosts on page 53 Create NAS NFS shares on the StoreOnce System Using the StoreOnce Management GUI See Creating NAS shares Using the StoreOnce CLI See the StoreOnce System CLI Re...

Page 53: ...I for the appliance 2 Select NAS 3 Select the service set for which the NFS server needs modification 4 Select the NFS server tab 5 Click Add 6 Provide a Host Name required and Description optional Host name Limited to 99 characters Description field Limited to 83 characters NOTE A host with the wildcard added by default allows any host to access a share You can have a maximum of 1000 hosts on the...

Page 54: ...A license is required for replication on the target appliance or service set What is an appliance Replication can take place between different models of StoreOnce Systems The GUI refers to both Replication Targets and Sources as appliances so it is important to understand the different meanings of appliance across the product models In a StoreOnce 2xxx 5xxx the appliance is the physical device or ...

Page 55: ...he information provided for each Service Set Select the required Service Set to display associated information in the tabs below Table 12 Replication Service Set details Name The name of the Service Set Current Node The serial number of the node that is currently hosting the service set This is normally the same as the serial number of the Main Node unless the backup system is in a failover state ...

Page 56: ...b on page 58 Source Appliance Permissions tab on page 59 The bottom half of the page displays information about any blackout windows that apply to the selected appliance Target Appliances tab This tab allows you to view the details of all target appliances Users with an administrator login can use the tab to Add a target appliance administrators only Edit or remove a Target Appliance administrator...

Page 57: ...s The virtual address of the service set You specify it when you add the Target Appliance and can edit it later Serial Number The serial number of the Target Appliance it cannot be edited Command Protocol Port Number The port number that will be used for command protocol Data Protocol Port Number The port number that will be used for data protocol Available Indicates whether the Target Appliance i...

Page 58: ...bers cannot be changed If replication needs to take place through a firewall the network administrator must open TCP ports 9387 Command Protocol and 9388 Data Protocol Click Add Target Appliance To edit or remove a Target Appliance administrators only Select the appliance and click Edit to edit the Appliance Name IP address and protocol port details of the target appliance Select the appliance and...

Page 59: ...urce Appliance is not available for replication Throttling Kbps The throttling bandwidth limiting setting See Bandwidth Limiting tab on page 62 for details Source Appliance Permissions tab Source Appliance Permissions are disabled by default In this state there is no control over mapping between share and library devices on the Target and the Source Appliances This tab contains an Enabled check bo...

Page 60: ...ther any mappings have been configured on the source appliance This is important because any mappings that already exist will be retained regardless of any access permissions you subsequently set up for libraries and shares on that appliance To configure permissions administrators only Select the source appliance in the list There are two tabs one for Libraries and one for Shares Click Edit Check ...

Page 61: ...An event is generated each time a mapping goes out of sync and goes back into sync This field applies to periodic sync progress updates while the mapping remains out of sync resulting in emails if emails are configured but not SNMP traps Use these fields to enable progress logging for Library and Share synchronization and to specify the logging interval While the library or share is out of sync em...

Page 62: ...al Bandwidth Limit section click Edit Enter the value calculated in the Bandwidth Limit Calculator in the General Bandwidth Limit field 6 Click Edit 7 Configure up to two windows for each day Use the spinners to select the Start Of Restriction and End Of Restriction times Enter the appropriate Bandwidth Limit in each required window If you use the Bandwidth Limit Calculator enter the value from th...

Page 63: ...nored 7 To enable a second blackout window ensure the Apply Second Time Restriction box is checked The second blackout window for each day must occur after the first blackout window for that day 8 Click Apply On the Appliance tab the calendar for the Source and Target Appliances reflects the changes Pause replication jobs The Pause Replication Jobs button on the Blackout Windows tab places all rep...

Page 64: ...u can only map and replicate libraries of the same version Source and target library mappings The top part of the VT Mappings page contains a list of all available local libraries Local libraries are the libraries configured on this StoreOnce System Non Replicating a library on this StoreOnce System with slots not yet mapped for replication Replication and Recovery Wizards are available only with ...

Page 65: ...tion status which may be Synchronised Synchronising or Pending Synchronisation Service Set The Service Set on which the library is configured Slot mappings Select a local library to display slot mappings for that library Users with an administrator login may also remove a slot mapping by clicking the Remove button Table 19 Slot mapping parameters Replication Source or Replication Target library se...

Page 66: ...ication status The average throughput of data NOTE Multiple VTL library source appliances can replicate into a single VTL library target appliance offering consolidation benefits This process is known as Fan in Users with an administrator login may edit the Mapping Name on this tab Slot details This tab displays details for each mapped slot in the selected slot mapping It includes average throughp...

Page 67: ... creating libraries on a target device it is possible to create libraries with 0 zero drives Attempting to create a library with more drives than those available on the target will fail with a suggestion that there may be too many drives already in use on the target You cannot create a new target library if Source Appliance Permissions is enabled on the selected target appliance Instead the librar...

Page 68: ...he repaired StoreOnce System You MUST BREAK this mapping BEFORE carrying out recovery If the mapping is left unbroken the now blank Source Library on the replacement disks will overwrite the data on the Target Library effectively losing backup data on both Source and Target Libraries Procedure 1 Create a new non replicating library on the Source Appliance either by running the Installation wizard ...

Page 69: ...n displays the Replication and Recovery Wizards Use this page to View source and target share mappings all users See Source and target share details on page 69 Administrator users may also remove share mappings and edit share mappings Run the Replication Wizard to create new share mappings administrator users only See Running the replication wizard NAS on page 72 Run the Replication Recovery Wizar...

Page 70: ... this page Status The status of the local share such as Online User Data Stored The amount of user data stored Size On Disk The amount of space used on the disk Access Protocol The access protocol that was configured when the NAS share was created CIFS or NFS Longest Time Out Of Sync The longest time out of sync Share Version The share version number Replication Status Replication status which may...

Page 71: ...eplication jobs will be started if the source or target appliance for a mapping are in blackout and any running jobs for the mapping will be paused Time Out Of Sync Shows the amount of time in hours that replication has been out of sync Replication Status Shows whether the mapping is synchronized Share mapping details The two tabs at the bottom of this page show more detailed mapping information f...

Page 72: ...e appliance see Pausing housekeeping on page 120 to prevent the transmission of more data than is necessary e Insert the USB disk into a host server on the same sub net as the Target Appliance Mount the target NAS share to the host and copy the files across from the USB disk at the source site f Resume housekeeping on the replication target site appliance 4 Go to the NAS Mappings page 5 Select a n...

Page 73: ...re mapping configuration Replication of files will start immediately NOTE If you can colocate the Target Appliance on the same LAN as the Source Appliance to improve replication performance relocate the Target Appliance to the target site as soon as the files are synchronized Recovering a source appliance NAS shares There are two ways of recovering NAS shares mappings after a disaster Reverse repl...

Page 74: ...ill indicate non replicating share instead of Replication Target because the mapping is missing 7 At the Edit Share Mapping step create a new mapping and click Next 8 The Summary screen is displayed Click Adopt to run reverse replication 9 As soon as reverse replication completes the data may be recovered to the host using the original backup application New backups can now run to the Source Appli...

Page 75: ...nter go to the Replication NAS Mappings page select the Target Share and remove the mapping between it and the lost Source Share 2 The Target Share becomes a non replicating share 3 Make sure the backup application is targeting the newly non replicating share at the data centre and recover the data using the backup application at the data center 4 At this point there is no StoreOnce Source Applian...

Page 76: ...ust have a security license Supported backup applications StoreOnce Catalyst is a backup application integrated solution See the HPE Data Availability Protection and Retention Compatibility Matrix for a list of supported backup applications What is StoreOnce Catalyst StoreOnce Catalyst is a StoreOnce function that allows backup applications to Back up data to a target store on the StoreOnce System...

Page 77: ...server instead of the StoreOnce System Only unique data is sent to the StoreOnce System using a low bandwidth transfer protocol Actual performance varies depending upon the data and disk I O speeds Copy jobs true copies of the data not mirror images The backup application specifies the source store outbound copy job and destination store inbound copy job Once copied the two versions are independen...

Page 78: ...ce Catalyst Copy and Data Job Throughput Totals Active Sessions Details refresh every 10 seconds so this information provides a useful overview of StoreOnce Catalyst activity on the StoreOnce System The data displayed on this status page is generally for information purposes only do not make inferences based on the values shown Table 23 Throughput totals and active sessions Field Description Store...

Page 79: ...l cases In some situations such as during failover or when heavily loaded the actual maximum may be less based on resources available to the box at that time Viewing and editing StoreOnce Catalyst settings IMPORTANT First enable Client Access Permission Checking on this page to assign permissions when subsequently configuring clients and stores If you do not set permissions all clients have unrest...

Page 80: ...l password for the proxy server IMPORTANT If StoreOnce Catalyst operations pass through a firewall the network administrator must open TCP ports 9387 Command protocol and 9388 Data protocol to allow the StoreOnce Catalyst traffic to pass to and from the StoreOnce Systems Adding a blackout windows Blackout windows specify times when you do not want outbound copy jobs to occur Blackout windows overr...

Page 81: ...ause Copy Jobs button on the Blackout Windows tab places all outbound copy jobs on hold immediately Click Pause Copy Jobs a second time to resume outbound copy jobs Adding a bandwidth limiting window Bandwidth limiting can be used to avoid saturating the WAN to free up bandwidth for other processes and applications A minimum of 2 Mbps per concurrent job is recommended At least 512 Kbps per concurr...

Page 82: ...0 instead of 18 00 All settings are applied to the StoreOnce System and not for individual jobs The Bandwidth Limit windows override the General Limit when the time specified for the window is active The General Limit applies outside of Bandwidth Limit windows 4 Click Apply Adding a client You can create a list of clients backup application client identifiers that will be displayed on the Permissi...

Page 83: ...he StoreOnce System when the administrator adds a client Password If the client backup application supports this you can provide a client password client passwords are optional and can also be left blank Once set any client that connects will need to supply the password along with their client id Refer to your client application s documentation for further details Allow Store Creation If the clien...

Page 84: ...vice Sets When enabled default any client changes made are applied to all service sets within the cluster Editing a client Prerequisites Only an administrator can edit StoreOnce Catalyst clients Procedure 1 Navigate to the StoreOnce StoreOnce Catalyst Clients tab 2 Select the client to edit 3 Click Edit 4 Change the client information as needed See Adding a client for details 5 Click Update Deleti...

Page 85: ...oreOnce Catalyst over Fibre Channel NOTE If using Fibre Channel consult the HPE Data Availability Protection and Retention Compatibility Matrix to ensure that client HBAs switches Fibre Channel driver and firmware versions are supported Before configuring StoreOnce Catalyst over Fibre Channel ensure that media database servers can communicate with the StoreOnce appliance over a Fibre Channel netwo...

Page 86: ...irtual devices on a fabric attached port N_Port requires the switch port to support NPIV N_Port ID Virtualization No Beacon Check this box to beacon the port on the FC card Yes Devices Devices are split into Target Devices and Initiator Devices There is a row for each device on the StoreOnce System Target Devices Used for Fibre Channel backup restore copy Device Name The name of the StoreOnce Cata...

Page 87: ...if the host is later logged out unzoned Login ID Each login is assigned an incremental login number No Host FC Address The FC address of the host for the device No Host World Wide Node Name A unique identifier for the host node No Host World Wide Port Name A unique identifier for the host port associated with the host node No Host Emulation Automatically set to Default emulation For AIX clients ch...

Page 88: ...eOnce Fibre Channel port or from a source StoreOnce Fibre Channel port to a destination StoreOnce Fibre Channel port The setting applies to all StoreOnce Catalyst supported client operating systems and also applies to StoreOnce Catalyst Copy over Fibre Channel Increase this value if multiple concurrent backup copy streams are required the maximum allowed is 256 devices per client Fibre Channel por...

Page 89: ...least two StoreOnce node Fibre Channel ports across different Fibre Channel cards ideally across different SANs Multiple connections allow for higher availability If a connection is broken StoreOnce Catalyst over Fibre Channel will automatically attempt to connect on a different path without failing the backup The backup will fail from a lack of connection only if no paths are available from the m...

Page 90: ...by Catalyst over Fibre Channel Client configurations Once the client has been Fibre Channel zoned with the StoreOnce appliance there are a number of considerations for each operating system Windows Clients Administrator permissions are required to run Catalyst over Fibre Channel backups StoreOnce Catalyst over Fibre Channel presents a device type of Processor In Windows Device Manager these device...

Page 91: ...mine which dev pt ptX device files relate to Catalyst over Fibre Channel using usr sbin scsimgr p get_attr all_lun a device_file a dev_type a pid grep StoreOnce Then use chmod o rwx on the appropriate devices Solaris Clients StoreOnce Catalyst over Fibre Channel presents a device type of Processor On Solaris these devices files are created in dev scsi processor After zoning the devices or changing...

Page 92: ...ace consumed the actual size after deduplication Size in Cloud The size of the store on the cloud This is the space consumed the actual size after deduplication Dedupe Ratio The dedupe ratio which is the ratio of duplicate data against new data identified in the data job Service Set The Service Set or Sets if the store is Federated on which the store resides Cloud Bank Checked if the store is conn...

Page 93: ... set both primary and secondary transfer policies to the same value For a Federated store The value is set to Low Bandwidth and cannot be changed Physical Data Size Quota This quota is for the amount of data written to disk after deduplication If the quota is enabled and the quota limit is reached backups will fail to prevent the quota from being exceeded The quota allows you to partition the phys...

Page 94: ...t is possible that the logical data size quota will be exceeded by 10 GB Using this feature in conjunction with Client Permissions to control client access to the StoreOnce Catalyst store allows you to effectively define how much space a particular client is allowed to use on the StoreOnce System With many clients using the same system you can control how much disk space is available to individual...

Page 95: ...m modifying or deleting StoreOnce Catalyst items during the Immutable Period However StoreOnce administrators can still delete the store through the StoreOnce appliance When using Data Immutability it is essential that the backup application administrator is not also a StoreOnce administrator Data Immutability is often used on a secondary or tertiary StoreOnce System where you can more easily impl...

Page 96: ...to connect to the cloud storage of a service provider through a proxy server S3 Compatible Access Key The access key username of the cloud storage Secret Key The secret key password of the cloud storage Bucket Name The bucket name of the cloud storage Host The host address of the cloud storage Port The port address of the cloud storage Signature Version Select either v2 or v4 signature authenticat...

Page 97: ...from Creating to Online To enable the Secure Erase feature edit the store details 6 If creating a Cloud Bank Catalyst store the system first verifies that the Cloud Service Provider can be contacted the credentials to the Cloud Service Provider are valid the credentials allow PUT GET LIST and DELETE operations the bucket container exists the SSL certificate can be authenticated If using a self sig...

Page 98: ...ty features on page 199 and License management on page 188 for more information If modifying cloud service provider details for a Cloud Bank Catalyst store the system will verify the connectivity and credentials just as it did when you created the store The store is not changed if any of the connectivity tests fail Editing a StoreOnce Federated Catalyst Store Prerequisites Only administrators can ...

Page 99: ...ted store a Expand the Federated store b Select the member from the Federation Member list c Click Delete The service set is immediately removed from the Federation IMPORTANT Deleting an individual Federation member will result in data loss Only use this option if data loss is not a concern Hewlett Packard Enterprise recommends using the Contract method instead Deleting a StoreOnce Catalyst Store ...

Page 100: ...Bank store adds an existing Cloud Bank store to a StoreOnce System After connection the store is online and available to accept backups This procedure allows you to migrate a Cloud Bank store between StoreOnce Systems or to recover it after a disaster Prerequisites Only administrators can connect Cloud Bank stores You must have sufficient Cloud Bank Storage Read Write Capacity licensed on the Stor...

Page 101: ...on needed depends on the cloud service provider selected 6 Click OK The Catalyst Store Details are displayed 7 If Import Encryption Key is enabled the StoreOnce System is missing the required encryption key Click Import Encryption Key Provide the encryption key string and the password 8 Click Connect Read Only IMPORTANT Changes in a Connected Read Write store such as new modified or deleted Cataly...

Page 102: ...y possible if there is enough Detach Capacity licensed on the StoreOnce System Once detached Connect Read Write is no longer possible No further data can be written to this store from a StoreOnce System However the bucket container permissions in the cloud service provider remain unchanged Disconnecting Cloud Bank stores Disconnecting a Cloud Bank store removes the store from a StoreOnce System an...

Page 103: ...ayed in an encoded string Copy and paste this key and save it locally for future use Viewing the SSL Certificate of the Cloud Service Provider You can view the details of a self signed SSL certificate Details of a CA authenticated SSL certificate are not available Procedure 1 Navigate to StoreOnce StoreOnce Catalyst Stores Catalyst Store Details tab 2 Click View SSL Certificate The details are dis...

Page 104: ... supported The item name is a unique identifier that is always defined on the backup application Sub string matches are supported so the filter will return any item that contains the character string that you entered With Item Name you can also specify that it be an Exact Match With the Created and Last Modified fields enter a range of dates The Tag Lists allow you to filter any tags that the clie...

Page 105: ...backup application Dedupe Block Size The dedupe block size This value is only populated if the backup application uses Fixed block StoreOnce Catalyst chunking NOTE Once items are displayed administrator users may use the Delete button to delete a selected item However HPE does not recommend this action It is better to let the backup application remove items to ensure integrity within backup catalo...

Page 106: ...e backup application Each data job may have multiple items Status The status of the data job item which may be Running In progress Completed The item has completed successfully this does not mean the data job has completed only the item and does not reconcile with the backup application job completion status Cancelled The Status Information provides more details for example the data connection has...

Page 107: ...ss is shown Start Time The time the job started End Time The time the job ended 4 Click on an item within a list to display further details about it in the lower part of the page Table 33 Data job details Field Description Item Name The name of the item within data job This name is created by the backup application Each data job may have multiple items Status The status of the data job item as des...

Page 108: ...put The read throughput speed Read throughput is always high throughput without any saving Transport Protocol Specifies whether the backup restore was performed using Fibre Channel TCP IP or the StoreOnce Internal Network Outbound copy jobs tab Procedure 1 Navigate to the StoreOnce StoreOnce Catalyst Stores Outbound Copy Jobs tab This tab provides a report it is not automatically refreshed 2 If ne...

Page 109: ... incomplete or orphaned items before retrying the job Data Size The amount of data to be copied in the copy job Copy Throughput The copy speed Target Appliance The address of the target server The target is the Service Set on the other StoreOnce System to which the job is being copied from the Service Set on this StoreOnce System All target details are specified by the backup application when the ...

Page 110: ...on Client Address Displays the IP address if the job was over Ethernet or the World Wide Port Name World Wide Node Name if the job was over Fibre Channel of the server that created the item Application Identifier The name of the application that created the item Queued Time The time the copy job was queued Started Time The time the copy job was started Stopped Time The time the job ended Estimated...

Page 111: ...isation The bandwidth utilization in Mb s This is the physical bandwidth consumed Bandwidth Saving The amount of bandwidth saved The bandwidth saving depends upon whether the store has been configured for source side deduplication with a low bandwidth transfer policy or target side deduplication with a high bandwidth transfer policy See Viewing the store details on page 91 Unsuccessful Retry Attem...

Page 112: ...ted so the filter will return any item that contains the character string that has been entered With Item Name and Client you can also specify that it should be an Exact Match With the Start Time and End Time fields enter a range of dates and times Select a Status which may be Pending Running Paused Completed or Cancelled For a Federated store select which service set is the Target Appliance 3 Cli...

Page 113: ... name of the item being copied to the inbound copy job This name is created by the backup application Status The status of the inbound copy job which may be Queued Paused Running Cancelled or Completed If the status information displays no further information is available NOTE The backup application must be configured to tidy up any incomplete or orphaned items before retrying the job Status Infor...

Page 114: ...was last modified This is useful if you need to check whether the source item might have been modified during the copy attempt An error message is also generated if the source item is modified whilst copying Source Item Copy Offset This identifies where the data to be copied occurs within the source item Source Item Copy Size This identifies the size of the data to be copied within the source item...

Page 115: ...tination StoreOnce Catalyst item was opened by another process Most backup applications prevent this from occurring Out of Space There is insufficient disk space Take one of the following actions 1 Expire backups that are no longer required and wait for housekeeping to free up space 2 Purchase additional storage 3 Perform the copy to a different store that has available free capacity Not Licensed ...

Page 116: ... Contact Hewlett Packard Enterprise Support A job may have been paused for the following reasons Link failure The network between the appliances is down Check the network connectivity Once the connection is re established the copy will automatically continue Shutdown The source or destination appliance was shutdown Once the appliance is back online the copy will automatically continue Blackout win...

Page 117: ...ators to pause housekeeping see Pausing housekeeping on page 120 NOTE With the current version of the software there are no equivalent StoreOnce CLI commands available for the tasks described in this section The Housekeeping page To display current and historical housekeeping activity select Housekeeping in the Navigator The following tabs display housekeeping statistics and graphs for the backup ...

Page 118: ...mated disk space to reclaim The amount of disk space estimated to be reclaimed based on the amount of data to be deleted This estimate can change as jobs are processed This field will display if there is not enough history available to make an estimate or if there is no housekeeping to do The Estimated disk space to reclaim and the Estimated time to completion are based on historical trends In the...

Page 119: ...ousekeeping statistics table Pending Delete See User data pending housekeeping in the Overall tab housekeeping statistics table Estimated Reclaim See Estimated disk space to reclaim in the Overall tab housekeeping statistics table Time to Complete See Estimated time to completion in the Overall tab housekeeping statistics table Last Complete See the Overall tab housekeeping statistics table Housek...

Page 120: ...ng housekeeping blackout windows to cover the period during which backups are occurring can improve backup performance Housekeeping blackout windows apply across the Service Set On the Blackout Windows tab click Edit to make the screen editable Enter the appropriate Start of Restriction and End of Restriction times for each window Verify the Apply First Time Restriction box is checked This ensures...

Page 121: ...yst copy between StoreOnce appliances NOTE The graphs represent logical throughput rates not physical data transfer rates If Replication or StoreOnce Catalyst bandwidth limiting is in use these graphs will not peak at the physical bandwidth throttling value See Bandwidth Limiting tab on page 62 or Adding a bandwidth limiting window on page 81 respectively These graphs update every five seconds and...

Page 122: ... Disk Storage Daily Change Disk Storage Weekly Change The Period may be changed to Week or Month 122 StoreOnce reporting ...

Page 123: ... the appropriate icon displayed from the top level downwards This makes it easier to locate the hardware item that is causing the problem Hardware element fields The top level Hardware page Hardware Information has the fields described in the following table If a field is not relevant for a particular element it is left blank Lower level items in the Hardware hierarchy have a sub set of these fiel...

Page 124: ...Server button at the top of the node page that allows you to bring a failed node back into a cluster once the problem that caused the node to fail has been resolved The following installed hardware components are included under the tree hierarchy for the server If the Status or Rolled Up Status is Down or Degraded look at the Diagnostic Messages for more details Name Description CPU Central proces...

Page 125: ...card and the slot location where it is installed The Name and UUID information is used to map the storage controller to the appropriate disk enclosure in the Storage Clusters section of the Hardware tree This entry also contains information about the status of the cache module and super capacitor and the SAS ports on this RAID controller card that connect to the drawer in the disk enclosure NOTE N...

Page 126: ... The number of pools shown depends on the base storage and the number of capacity expansion kits installed Controllers This confirms the controller information for the controller card associated with the storage cluster The name of the controller links back to the Storage Controller item in the Server section of the Hardware tree The following installed hardware components are included under the t...

Page 127: ...he current node serving this Service Set Couplet The name of the couplet within the cluster to which this Service Set belongs File System Total Capacity on the couplet The total available capacity File System Free Space on the couplet The amount of free space This value will decrease as data gets written to the appliance and increase when either housekeeping reclaims space or data is removed from ...

Page 128: ...n the Events Log To failback run the StoreOnce CLI command system failback specified service set Space Over Some or all of the storage components have reached 90 capacity utilization This may be temporary or showing that the specified file system is approaching its capacity Check the Events Log to see whether the file system is reaching capacity If so increase storage capacity or delete data from ...

Page 129: ...nsion you will use the Storage Configuration tab to scan for the new storage and expand the capacity of your system For more information see the capacity expansion guide for your product More information Scanning for storage on page 133 Storage Configuration page parameters on page 129 Storage Configuration page parameters The top section of the Storage Configuration page is the Capacity section T...

Page 130: ...iption Description The name given to the unit of storage being referenced This name will either be Base Storage or Storage Expansion Base disk storage for the product which may be storage in the head server or in an external enclosure based on the model Expansion disk storage comprised of a set of 11 disks in a storage enclosure Hardware The type of expansion enclosure containing the disks Enclosu...

Page 131: ... redundant disk failure a predictive disk failure a redundant PSU missing or failed a redundant controller missing or failed or if there is a firmware upgrade downgrade required of disks enclosure hardware or a RAID controller Check the event log or hardware tree for details Amber Exclamation Warning Parity initialization is in progress This will be reported when File System expansion has taken pl...

Page 132: ...his generic message will be provided when there is a degraded state such as a redundant disk failure a predictive disk failure a redundant PSU missing or failed or a redundant controller missing or failed Check the event log or hardware tree for details Red Cross Critical Error Alien Volume Detected An alien volume is one that has the correct RAID geometry and physical configuration but contains a...

Page 133: ...n Appliances where expansions must be added in pairs across both storage clusters the disks enclosures for one half of the expansion pair is missing This error requires physical intervention to add the missing expansion or move storage such that it provides a valid configuration of expansion Scanning for storage To check for newly attached storage expansions or view the current storage configurati...

Page 134: ...on Creating RAID volumes on page 134 Expanding the file system on page 135 Deleting all storage configurations on page 135 Deleting an Alien Volume or an invalid RAID Volume on page 136 Creating RAID volumes The Create Volumes button will be active if the following conditions are present There is unconfigured storage present All unconfigured storage is in the OK Blank state or there is some unconf...

Page 135: ...perform any functions on the GUI for about 30 seconds When the initial part of the expansion is complete another dialog box that provides information about the expansion will appear 3 Click OK The Storage Configuration page will show the newly added storage expansions in the Configured Storage section of the page as soon as the storage expansion starts and all storage expansions including the base...

Page 136: ... is active in the top right corner of the Unconfigured Storage table when the selected row in the table has an Alien Volume error This situation only happens if you took the storage expansion from another appliance or you quick restored the StoreOnce unit to the factory default configuration When volumes do not require deletion this button is inactive To delete a RAID set that contains an alien vo...

Page 137: ...tem resource reporting on page 161 The Reporting Central page allows you to quickly view a snapshot of the status and capacity usage of registered appliances NOTE Appliances that are in the Unknown state do not contribute to the file system usage total the bar graphs or the deduplication ratio shown on this page even though the appliances are listed as monitored appliances Appliance registration A...

Page 138: ...DN Fully Qualified Domain name User Name Enter the user name This must be an account on the remote appliance that can log into the GUI and CLI The account credentials will be used by Reporting Central to log into the remote appliance and retrieve the information required to generate the reports Password Enter the password associated with the user name above Alias Enter an identifiable name for you...

Page 139: ...ers and the maximum length is 63 characters The alias name cannot contain spaces Example 11 22 123 23RemoteApplianceA 16 To complete appliance registration continue to Importing certificates on page 139 Importing certificates Your local StoreOnce appliance needs a copy of the SSL certificate for any remote appliance you are registering The SSL certificate allows the local appliance to confirm that...

Page 140: ... to device groups may still appear in the device group list as Unable to connect See Removing a device from a device group on page 146 to remove these devices Viewing license information The Licenses page displays sections covering all available license types for your product Any applied licenses will be listed underneath the appropriate section You can also view licenses on remote appliances usin...

Page 141: ...censes page License details fields The License Details dialog box contains the following fields Name The license name Description Description of the type of license Valid From The date and time the license was first activated Expiration The date and time the currently applied license will expire Key The full license key information including the name of the license which will be in quotation marks...

Page 142: ... stored The amount of user data stored on the appliance in GB Size on disk The actual size on disk after deduplication in GB Free space The amount of free space available on the appliance in GB Capacity The full capacity of the appliance in GB Status The status of the appliance Running The appliance has some jobs currently running which could be backup restore or replication Online The appliance h...

Page 143: ...k OK This group will no longer be available for use in running reports Virtual devices Virtual devices refers to any virtual tape libraries NAS shares or StoreOnce Catalyst stores that are configured on the StoreOnce appliances you have registered When you register your appliance the virtual devices configured on your appliances can be added to device groups in order to run reports that include th...

Page 144: ...he type of device StoreOnce Catalyst NAS share or VTL User data stored The amount of user data stored in GB Size on disk The size on disk of the device in GB Status The status of the device Running The device has some jobs currently running which could be backup restore or replication Online The device has no jobs currently running and is available for backup restore or replication Unknown Applian...

Page 145: ...that were created on all registered appliances To select the libraries to be included in your virtual group Procedure 1 In the Add Libraries screen of the Create New Group wizard select the libraries you want to include in your group You will see the appliance address that is associated with each library 2 To add a library click the library and then click to move the library to the right pane Sele...

Page 146: ...ve all items out of the Selected Catalyst Stores list 4 Click Finish You have completed creating or modifying your virtual device group Deleting a virtual device group Procedure 1 On the Device Groups page in the upper pane select the group you want to delete 2 In the Delete Device Group dialog box verify that you have selected the correct device group 3 Click OK This group will no longer be avail...

Page 147: ...e report of interest 2 Set up the report as needed using the selection boxes and filters 3 Just to the left of the Export button select whether to export the file as csv or png 4 Click Export To csv You are prompted to open or save the file To png The graph opens in a new browser window you may need to temporarily allow pop ups in your browser Right click the image in the new window and select Sav...

Page 148: ...e page You will see a report for the appliance you have selected Data type Description Overall Health Status Status of appliance health Running All services including background services are running Online System is idle and can be used any time Unknown Appliance registration has not been completed Unable to connect A connection to the remote appliance cannot be made This could be due to the remot...

Page 149: ...ation status consists of both a status and a health level See Replication status on page 150 NAS status Device status can be one of the following Running The device has some jobs currently running which could be backup restore or replication Online The device has no jobs currently running and is available for backup restore or replication Unknown Remote appliance registration has not been complete...

Page 150: ...o Deduplication ratio Housekeeping Status of appliance housekeeping activities Running The housekeeping process is active Starting The housekeeping process is starting up Stopping The housekeeping process is shutting down Icons showing the status of appliance housekeeping activities Green check There are no warnings Blue I information Warning The housekeeping queue has not been empty within the la...

Page 151: ...es you want to include and click OK The resulting graphs show data points for the selected time period with time and date stamps on the x axis and throughput on the y axis The upper graph shows throughput for the selected devices The lower graph shows the throughput for replication sources or targets VTL or NAS devices or inbound and outbound copy jobs StoreOnce Catalyst To the right of each graph...

Page 152: ...nfigured devices will be listed to the right of the graph and will be assigned colors so that you can more clearly see their specific data points on the graph You can export the graph see Exporting Reporting Central reports on page 147 for details Select Device button The Select Device button on the Stream Count tab allows you to choose specific devices to see in your stream count data report The ...

Page 153: ... see all available appliance groups that have been registered for reporting Select All Appliances or select an appliance group 3 In the Appliance menu select the specific appliance you want to run a report for 4 Select the devices you want to include in the report The default if you make no selection includes all devices To select up to five specific devices click Select Device select the devices ...

Page 154: ...and service sets nodes in the Unknown state do not contribute to the file system usage total the bar graphs or the deduplication ratio shown on this page Devices in Fault or Failed to Start states do contribute to these reported values To view the appliance couplet report Procedure 1 On the Reports page select Appliance 2 In the Groups menu you will see all available appliance groups that have bee...

Page 155: ...s reached you will receive an email For example if your frequency is every three hours but your capacity used increases by 10 in two hours you will receive an email alert at two hours instead of three 10 Enter the email address of all who should receive the email alerts 11 Leave Continue to create this alert configuration checked 12 If your appliance does not have email configuration enabled after...

Page 156: ... storage reports on page 159 Device StoreOnce Federated Catalyst stores reports on page 159 NOTE Until you create at least one virtual device group the Device button will be disabled Select device appliance tabs In the Select Device dialog box you will see a list of devices Select the devices you want to include in your report and click OK Field Description Device name The name given to the device...

Page 157: ... The name given to the device when it was created Service set The service set the device belongs to Device status reports To obtain a device status report Procedure 1 On the Reports page select Device 2 In the Group menu select the device group you want to run a report for The resulting report details data for all devices in the selected group NOTE Devices that are in an Unknown state do not contr...

Page 158: ...upper right of the screen When the Appliance Virtual Device is in the UTC time zone the custom time period selection will use the browser time zone from where you are accessing Reporting Central To obtain a device throughput report Procedure 1 On the Reports page select Device 2 In the Group menu select the device group you want to run a report for 3 Click Select Device and select up to five devic...

Page 159: ...vice capacity usage To obtain a device capacity usage report Procedure 1 On the Reports page select Device 2 In the Groups menu select a device group 3 Select the Capacity Usage button 4 Click Select Device and select up to five devices Click OK 5 In the Period menu select the amount of time you want to see the capacity usage for The resulting graph shows data points for the selected time period w...

Page 160: ... On the Reports page select Device 2 Select the Federated Stores tab 3 In the Groups menu select a device group 4 Select the Capacity Usage button 5 In the Select Device menu select up to five devices and click OK 6 In the Period menu select the amount of time you want to see capacity usage for The resulting graph shows data points for the selected time period with date and time stamps on the x ax...

Page 161: ...ports allow you to view data about the performance of your system NOTE If you consistently see high CPU usage and you are not running any backups replication or housekeeping you may want to check for hardware issues If you consistently see high CPU usage while running backups you may want to look at your backup policies to ensure you are not straining system performance due to your backup settings...

Page 162: ...lect the time period you want to see disk utilization for 7 If you want to create a custom range a Select Custom Range in the Period menu b In the Custom Range box click the calendar icon to the right of each field and select the Start Date and the End Date c Click OK Click Reset if you need to change the dates 8 The resulting graphs show data points for the selected time period The x axis shows d...

Page 163: ...iew data about the Fibre Channel receive and transmit rates The reports will show data for up to 8 Fibre Channel ports depending on how you have your system configured the reports will show data for as many as you have configured If you are running any backup or replication jobs this does not include VTL over Fibre Channel the receive rate will be high and if you are running any restore jobs the t...

Page 164: ...the intervals for receiving the reports More information Adding an email report on page 164 Modifying an email report on page 165 Deleting an email report on page 165 Adding an email report Procedure 1 Navigate to Reporting Central Reports Scheduler 2 Click Add 3 Complete the following information a Enter the report name b Select the report type c Select the time period d Select the appliance e Se...

Page 165: ...d request count Procedure 1 Navigate to Reporting Central Reports Cloud Bank tab 2 In the Groups menu you will see all available appliance groups that have been registered for reporting Select All Appliances or select an appliance group 3 In the Appliance menu select the specific appliance you want to run a report for 4 Select the devices you want to include in the report The default if you make n...

Page 166: ...d to label and identify the StoreOnce System It is set by the user with the StoreOnce CLI system set description command Firmware page Select the Firmware page to view the firmware versions for hardware components and to update firmware versions if required The Firmware page contains the following tabs Server Contains hardware components for the server Details are displayed for all nodes servers i...

Page 167: ...ailover is enabled A message will be displayed indicating you should disable failover either from the Maintenance page or via the CLI system disable failover command If there are only one or two components that need to upgrade or downgrade click in the appropriate check box to select them and click Update Selected If there are many click Update All This will attempt to update all components that a...

Page 168: ...I Firmware page fields Table 47 Firmware fields Field Description Checkbox Allows selection of individual components Device Type The name of the component Active Version The firmware version on the component Qualified Version The firmware version that is qualified for use with the StoreOnce System If a component has been replaced this may be earlier than the active version Recommended Action The r...

Page 169: ...y its password Once the administrator account password has been changed its password cannot be changed back to admin The admin password is not sufficiently complex The only way to revert that password back to admin is by using the HPresetpassword user account that is only available on the local console of the device Backup Admin Created by an Administrator Allows the same level of access as an Adm...

Page 170: ...after installation and store it in an offline password security tool Tip To identify current user rights check the title bar of the GUI The title bar shows your user Type Name and Role Adding a local user administrator only Local users are created solely on the StoreOnce System Procedure 1 Click Add User 2 Leave the User Type as Local default 3 Enter the User Name 4 Select a User Role of user or a...

Page 171: ...rdomain com StoreOnceAdmins 3 Select a permissions role of user or admin then click OK If the group does not exist in your domain exists already on the AD domain or if there is missing information an error message is displayed Modifying a local user The administrator user and users created with a user role of admin can modify any local user password The operator user and users created with a user ...

Page 172: ...ndow 2 Select the number of idle minutes that triggers the timeout The options are 1 2 5 10 15 default 30 and 60 3 Click OK The GUI session idle time will take effect the next time you log in Your current session will still have the previous idle time SSL certificates The StoreOnce Management GUI is accessed via the HTTPS protocol which requires the exchange of an SSL Secure Sockets Layer certific...

Page 173: ...tely monitor other StoreOnce appliances if using self signed certificates you must download the certificate from the appliance that you want to manage and import that certificate onto the appliance that will be used to perform the Reporting Central function See Reporting Central on page 137 Generating a self signed certificate Procedure 1 From the Navigator go to Device Configuration User Interfac...

Page 174: ...icate in the web server of the StoreOnce appliance This certificate will be used to identify the appliance to clients that connect to the appliance Procedure 1 Copy the certificate file from your local system to the repository folder on the StoreOnce appliance NOTE Only users with Administrator privileges can copy files to repository 2 From the Navigator go to Device Configuration User Interface S...

Page 175: ... to 15 days the Audit event logs will be truncated to remove all logs older than 15 days and from that point forward will only keep the last 15 days worth of logs Audit logs are not immediately purged when you shorten the retention period It may take up to 12 hours to complete the purge NOTE You cannot delete Audit event logs using the Delete button on the Events page To remove Audit event logs yo...

Page 176: ...lete 2 Click Delete 3 In the Delete Recipient confirmation window click Yes The recipient is deleted from the Log Export Recipient List Email Select Email from the Device Configuration menu item to display the current email setup The Email Setup page displays the current configuration for sending out event notifications via email This includes information needed to route the email SMTP server as w...

Page 177: ...destination email address and a subject 4 Click OK An email message is sent only if email notification is enabled on the Email Setup page Events Email From the Navigator select Device Configuration Email Events The Events topic page lists the event types that may be notified by email and the addresses to which the email notifications are sent There are three types of events that generate email not...

Page 178: ... modify and delete both trapsinks and users When the SNMP feature is enabled it reports the overall system status via SNMP traps as reflected on the StoreOnce Management interface as follows OK System status is good Warning Something on the system needs attention but is not critical Critical Something on the system needs immediate attention It also reports any software status messages or hardware ...

Page 179: ... enter a string of up to 20 characters This string acts as a password for Write access and must be manually configured in the management application so that it can access events System Object ID The SNMP agent unique System Object ID SNMP agents running on a StoreOnce Device supporting Hewlett Packard Enterprise httpManageable MIB must provide a unique System Object ID This ID is used by network m...

Page 180: ...on The version of the trapsink 1 2 or 3 default is 1 Port The port number of the host State The state of the trapsink off on Community version 1 and 2 only The community string can be set by the network manager default is public User Name version 3 only The user name assigned to this trapsink Auth Algorithm version 3 only The user authentication algorithm used to authorize messages sent or receive...

Page 181: ...higher when in an IPv6 configuration 8 If you selected version 3 the window expands to display additional fields a Enter the User Name b Select the Auth Algorithm The default is MD5 c Enter the Auth user authentication Password The default is no password set Passwords must contain at least eight characters Optional d Select the Priv Alogrithm The default is DES e Enter the Priv privacy Password fo...

Page 182: ...ew information about pre configured users Users can be added and configured using the StoreOnce CLI Table 53 SNMP Users parameters Name Description User Name This is the authorized user name Group Name The group name this user belongs to noAuthNoPriv messages are not authenticated or encrypted AuthNoPriv messages are authenticated but not encrypted AuthPriv messages are authenticated and encrypted...

Page 183: ...P Users tab 3 Click Add 4 Enter the authorized user name 5 Select the group name this user belongs to 6 The default is noAuthNoPrivGroup 7 If you selected authNoPrivGroup or authPrivGroup the window expands to display additional fields a Select the Auth Algorithm The default is MD5 b Enter the Auth Password c Select the Priv Algorithm The default is DES d Enter the Priv Password 8 Click OK Modifyi...

Page 184: ... appliance Support Ticket administrators only The Support Ticket page provides information about the Support Ticket configuration Hewlett Packard Enterprise support will ask customers to upload support tickets to an FTP site to aid diagnosis of issues a customer may be experiencing Information about support tickets that have been generated is found under the Data Collection topic See Data collecti...

Page 185: ...age Note that full support tickets can be quite large in size NOTE The Collect Download Delete and Delete All buttons are only available in the GUI to administrators However operators can still Collect and Delete support tickets using the CLI IMPORTANT Support tickets created for the StoreOnce System are saved locally on the node running the active management service at the time of collection Hewl...

Page 186: ...e Download button to get the collected data for the full and basic support tickets Procedure 1 Click Collect 2 Enter the name of the tar file for the full support ticket The basic support ticket uses the same name with _basic appended to the end of the name 3 Click OK NOTE The operation to run a full support ticket may take some time The equivalent StoreOnce CLI command is support create ticket an...

Page 187: ...tem enable failovercommand This button is inactive if failover is already enabled on all nodes If some nodes are enabled and some are disabled the Enable Failover button is active and will act to enable failover on all of the nodes NOTE During normal use failover should always be enabled for all nodes or the cluster is not resilient to hardware failures affecting a node The status of failover for ...

Page 188: ...rage is added to StoreOnce 6500 and 6600 Systems Security Licenses Required for Data at Rest Encryption Data in Flight Encryption and Secure Erase The license is per couplet but each couplet must have a Security license installed Catalyst Licenses Required on each target site or couplet where StoreOnce Catalyst is used and each couplet must have a StoreOnce Catalyst license installed Cloud Bank St...

Page 189: ...The license type which can be Fixed Term Permanent Evaluation or Not For Resale Instant on licenses NOTE The Instant on licenses are sometimes called the Demo licenses The Instant on licenses are available for all StoreOnce Systems for a period of 90 days There are several Instant on licenses StoreOnce Catalyst Cloud Bank Storage Read Write Capacity and Replication These licenses allow you to try ...

Page 190: ...apacity license Allows Cloud Bank stores to be disconnected from the host system in a reattachable and readable state You can add up to 50 Cloud Bank Storage license keys to a system The license key limit is for Read Write Capacity and Detach Capacity combined The capacity enabled by a license key is specified in 1 TB multiples using the MyHPELicensing portal For larger systems HPE recommends gene...

Page 191: ... return to the License Management page Adding a license by loading a license file Before you add a license you must redeem the license See Redeeming a license on page 190 Loading a license from the StoreOnce System license directory Procedure 1 If you saved the LTU as a DAT file you will need to sftp it into the StoreOnce System s licenses directory a Using Linux sftp Admin Management_VIF sftp Adm...

Page 192: ...fails validation an error message will appear Time and Date GUI page From the Time and Date page you can view the current date and time and configure the date time time zone and NTP servers Viewing current date and time setting This page refreshes every 15 seconds Procedure 1 In the Navigator select Device Configuration Time and Date 2 View the read only information Time in the format HH MM SS Dat...

Page 193: ...indow select Manually Modify Date and Time 4 Click OK The screen expands to include a Date and Time section 5 Click the calendar icon and select the date 6 Select the hour minute and seconds 7 Click Apply 8 In the Apply Time Zone settings window click Yes The date and time reflect the new selection Adding an NTP server configuration The NTP server configuration provides the option of setting the t...

Page 194: ...tains that configuration in the NTP server table 2 In the title bar click Delete 3 In the confirmation dialog click Yes 4 To disable the NTP configuration entirely uncheck the NTP selection enabled box You can now manually set the date and time from the Time and Date GUI page see Changing the date and time Optional hardware Optional hardware configuration is available for supported StoreOnce Syste...

Page 195: ...ce 6600 Systems 2 per node 10 GbE SFP Network 8 Gb Fibre Channel 16 Gb Fibre Channel Table 58 Memory DIMM modules Product Name DIMM Quantity StoreOnce 6600 Systems DIMM 32 GB PC4 2133P R 2Gx4 32 Validating new licenses and updating controller card status After adding a license on the License Management page validate your new license on the related hardware from the Optional Hardware page If you ha...

Page 196: ... you that if any licenses have been added you need to validate them from this page in order to update the controller card status information Click OK 3 In each controller card entry there is a License column Cards with currently activated licenses will have a Details hyperlink in the License column Click Details 4 View the name description valid from date expiration date key and license type Click...

Page 197: ... time the license was first activated Expiration The date and time the currently applied license will expire Key The full license key information including the name of the controller card License Type The license type permanent licenses only Optional Hardware Configuration page slot messages The Optional Hardware Configuration page allows you to validate any licenses you have applied for additiona...

Page 198: ... valid but does not match the license Contact Hewlett Packard Enterprise Support Hardware reported as degraded The hardware is reported as degraded Contact Hewlett Packard Enterprise Support Hardware missing The hardware is missing Verify that the card has been installed properly See the installation and configuration guide for your product Card installed in wrong location The card has not been in...

Page 199: ...stores or libraries See the StoreOnce System CLI Reference Guide for more information about the StoreOnce CLI commands for backing up and restoring key stores Every time that you expand storage by adding a couplet you must restore your key store Installing the additional couplet is an Hewlett Packard Enterprise support task but you are responsible for ensuring that a Security license is installed ...

Page 200: ...nal key manager the local key store contains only the credentials required to authenticate with the external key manager Users are advised to back up the local key store after the StoreOnce System has been successfully configured to use the external key manager All the encryption keys used either for Data in Flight Encryption or Data at Rest Encryption are stored and managed by the external key ma...

Page 201: ...word of the client account prior to commencing the enrollment process The Security Pack license must be purchased and installed on the StoreOnce appliance Unless the license is installed you will not be able to create an encrypted VTL NAS share or StoreOnce Catalyst store or set up a Data in Flight Encryption link The enrollment is done using StoreOnce CLI commands For details about the individual...

Page 202: ...ded to your local machine Note the name of the downloaded certificate and the location where it has been saved 10 Click Sign Request The Sign Certificate Request page is displayed 11 Select the appropriate certificate authority from the drop down list 12 Select the Client radio button as the Certificate Purpose 13 Set an appropriate value as the Certificate Duration 14 Paste the certificate signin...

Page 203: ... proceeding 23 Run the following command keymanager mode local remove 24 When step 23 is complete go back and repeat steps 20 and 21 If an incorrect client account was used run the command in step 23 and then repeat the whole procedure from step 1 To revert to the local key manager mode at any time run the following CLI command keymanager mode local remove IMPORTANT Before you change the key manag...

Page 204: ... the encryption Network Configuration List Under StoreOnce Device Configuration expand Network Configuration by clicking to expand Network Configuration in the Navigator and access the network configuration list The network configuration list page shows the name and description of the network configurations that are created Only one configuration is currently active this is named current There wil...

Page 205: ...ilable from this page and the configuration is always Protected For a detailed description of all fields see To add a custom network configuration on page 205 Custom Network Configuration List Select the Custom item in the Network Configuration section of the navigation pane to display a list of all custom network configurations that have been created by the user showing the Name and Description S...

Page 206: ...ge click on the New button Enter a Config Name The name must be unique spaces and special characters are not permitted but underscore is allowed The Config Description is optional However it is good practice to put the configuration name into the description field because the description is copied to the current configuration when the configuration is activated Click Create A new configuration ope...

Page 207: ...rts are selected the Bond Mode selection will be active Select a Type Multi node systems must have one and only one Port Set that is designated for Management or both management and data If required check the VLAN Tagging Enable box and click OK NOTE VLAN tagging is not supported with Bonding Mode 6 At this point you may choose to define the Subnets for the Port Set or to create additional Port Se...

Page 208: ... configured default gateway for the Management subnet This is described in To set up static routing Step 4 and 5 Validation and Activation Click Validate to validate the network configuration If there are any errors the error message will guide you to the parts of the configuration that need correcting Make the necessary changes save them and click Validate again If validation is successful you ha...

Page 209: ... are available in the subnet to which the route is being created Gateway Address This is the address of the gateway via which traffic will be routed to the target host or subnet this address must be in the same range as the current subnet NOTE Be aware that the StoreOnce software always converts the netmask to prefix CIDR format Regardless of how you enter the information when you configure the ro...

Page 210: ... addresses that were defined at configuration The format of the address detail is as appropriate for the protocol selected IPv4 or IPv6 Port Sets Name The name given to the Port Set when it was created Network Ports The ports that were defined for use by this Port Set Management IP The IP address for the Management Console This is the IP address that is used to log on to the StoreOnce Management G...

Page 211: ... The domain name Default Subnet Indicates whether this is the Subnet that contains the default gateway Node tab A node tab contains IP address parameters that are specific to the node There may be up to eight node tabs Physical IP address and Virtual IP address on a Node tab The IP address es Two IP addresses per node on physical LANs and up to 128 IP addresses for VLANs across all nodes Encryptio...

Page 212: ...ave Some examples are described below To add a VLAN enabled Port Set and VLAN Subnet Procedure 1 Select the configuration in the Custom Network Configuration list and click Edit 2 In the Port set section click Add 3 Enter Port Set details in exactly the same way as when creating a new configuration a Select the required 1 Gbit or 10 Gbit ports Available ports are active for selection ports already...

Page 213: ...ata in Flight Encryption is intended to be used to secure network links between data centers for StoreOnce VTL or NAS Replication or for Low Bandwidth Catalyst Copy operations Using Data In Flight Encryption for direct backup operations to the StoreOnce appliance over a local network is not supported due to the performance impact of the encryption Procedure 1 Select the subnet for which encryption...

Page 214: ...esses configured by the subnet Each Encryption Link applies to All IP addresses in the Subnet of the specific network addressing mode IPv4 including both VIF and Physical address if appropriate All nodes in the cluster The following guidelines apply Encryption links may not be applied to Management only or to Both Management Data Port Sets They may only be applied to Data subnets There is no limit...

Page 215: ...tion in the Custom Network Configuration list and click Edit Click in the Protected checkbox to change its status and click Save Repeat this process to switch the status back to Un protected Deleting a custom configuration You may only delete Custom configurations You cannot delete the current or the Factory_Default_Configuration Procedure 1 Select the required configuration in the Custom configur...

Page 216: ...d if authentication is enabled After completing the required fields on both the Remote Support and the Customer Information pages click Send Test Event to test the connection of the Remote Support configuration A message appears indicating whether or not the test event was generated contact Hewlett Packard Enterprise support to determine if it received the test event Configuring and modifying Remo...

Page 217: ...s field if authorization is not required to access the proxy Login ID The user name used to access the proxy server Password The password used to access the proxy server Re enter Password Re enter the password for initial verification Advanced If selected it expands to display the Remote Support options Enterprise Server The Hewlett Packard Enterprise server that receives the event messages This i...

Page 218: ... 6600 systems WSN and WPN details are read directly from the BIOS and populated automatically This is true for some 6500 systems while others display missing in the WSN and WPN fields a number of factors determine if the information is available There will be one entry for each couplet If your system displays missing in place of the WSN and WPN refer to your product s installation and configuratio...

Page 219: ...s Node 1 and Node 2 servers base storage and the switches in Rack 1 The warranty serial number for Couplet 2 covers Node 3 and Node 4 servers and base storage The warranty serial number for Couplet 3 covers Node 5 and Node 6 servers base storage and the switches in Rack 2 The warranty serial number for Couplet 4 covers Node 7 and Node 8 servers and base storage If additional disk packs have been i...

Page 220: ...t up Alert The Remote Support level is set to No Support Device is not able to communicate with Enterprise Server If the Remote Support is set to No support then the device will not communicate with HPE Remote Support This will prevent you from contacting or registering the device with HPE Navigate to the Remote Support page in the Management Console and click Modify to update support settings Har...

Page 221: ...t been made Alert Customer information is not available Check the Customer information Entitlement information This is used to identify whether devices are registered successfully or not with HPE Remote Support Info All Hardware SKU warranties are available Hardware SKU warranties must be available for the device to register with Remote Support Navigate to the Entitlement page in the StoreOnce Man...

Page 222: ...ollowing categories of events are displayed Alerts Disruptive events that can result in loss of access to data Warnings Potentially disruptive conditions in which access is not lost but if the situation is not addressed it can escalate to an Alert condition for example reaching a very high server CPU utilization or approaching a quota limit Information Events occurring under normal or non threaten...

Page 223: ... direct action to take for problem resolution This is only shown when a recommended action is available Filtering and searching for events You can scroll through all events pages by using the First Prev Next or Last buttons To search for a specific type of event Procedure 1 Select an event type by using the drop down filter at the bottom of the Events log All Events is the default selection 2 You ...

Page 224: ...TE The Custom Search option is for English language GUIs only the option is disabled in localized GUIs Acknowledging events Using the Acknowledge events feature you can hide events in the Events log without having to delete them You may want to do this to ensure that you are seeing the latest and most relevant messages when you log into the GUI and open the Events page Once you acknowledge an even...

Page 225: ...tt Packard Enterprise support team that the system is undergoing some form of maintenance that does not require a case to be raised with Hewlett Packard Enterprise support For example you would enable Remote Data Collection Event Suppression when reconfiguring your network in this situation you would not require Remote Data Collection to raise a new case Remove Event Suppression Mode will be disab...

Page 226: ... From the Events page click on the Settings tab In the Remote Event Suppression Mode pane click Disable In the Disable Remote Event Suppression window click OK 226 Events ...

Page 227: ...ature use separate StoreOnce CLI commands to back up the encryption key store and store it safely in an offline location Use the original key store to access encrypted key store data after a restore Configuration file The configuration file consists of two parts 1 A set of instructions in the form of a text file for the user to manually restore some of the network and device management configurati...

Page 228: ...ands that must be issued to re configure the SNMP trap configuration Email Alerts Configuration settings for email servers and registered email addresses with their event levels are provided so that these settings can be re entered via the GUI Licenses License keys for capacity expansion replication and StoreOnce Catalyst are provided in the text file along with the command syntax for re entering ...

Page 229: ...ce settings Maximum concurrent jobs Sync progress logging Out of sync notification settings Port number settings Replication partner target appliances IP and Ports Blackout and throttling window settings Source appliance permissions Replication target share library mappings Replication source appliance mappings are not restored because this would result in deletion of content on replication target...

Page 230: ...e and associated text file to a local PC Prerequisites for a configuration restore Before restoring the configuration verify that All hardware is physically repaired or replaced with no defects such as failed disks If recovering an entire cluster or couplet then all nodes must be reconfigured and running before attempting to recover settings There are no configured devices VTL NAS or StoreOnce Cat...

Page 231: ... following section It is also the procedure you use after a QR WARNING QR is a complete re image of the device and is only used for catastrophic issues or major software updates where compatibility cannot be maintained Deleting configuration files from an appliance The saved configuration files remain on the StoreOnce appliance after creation and after a recovery operation They can be safely left ...

Page 232: ...stead use the backup application to expire the backup items to ensures application consistency Enable StoreOnce Catalyst client permission checking on each StoreOnce service set to ensure that client data access is restricted Restrict Catalyst store access to only those client identifiers that require access For optimum performance set StoreOnce Catalyst client log levels to the default ERROR log ...

Page 233: ...t because backup items span all Federation members Allow all items to expire prior to contracting a Federated store StoreOnce Catalyst over Fibre Channel Be sure the Number of Devices per Login is set appropriately for StoreOnce Catalyst Copy Windows Linux HP UX AIX and Solaris media and database servers If running the StoreOnce as a nonroot or nonadministrator be sure that the correct access perm...

Page 234: ...rt ticket in two ways from the StoreOnce System From the StoreOnce GUI See Support Ticket administrators only on page 184 From the StoreOnce CLI See the StoreOnce System CLI Reference Guide Licensing problems The Instant on demo license may be enabled when the system is configured This license enables StoreOnce Catalyst and Replication for 90 days To continue using these features separate licenses...

Page 235: ...practical limitations on the number of devices that each host Fibre Channel switch or HBA can access It is possible to configure more drive and library devices than a host can access Although the Fibre Channel connection supports a greater theoretical number of devices per Fibre Channel port on a host or switch HPE recommends that no more than 64 devices are configured for use by a single host Tim...

Page 236: ... share and mount it on a Linux box 2 The service set for the share fails over or fails back without unmounting it from the Linux box In this scenario the StoreOnce NFS server will assign a new set of file handles to the share but when the Linux client tries to access the old mount point it will use the previous set of file handles and will therefore not connect For both scenarios reboot the host L...

Page 237: ...that there are no queued or paused jobs in the backup application or restarting backup application services If neither action resolves the problem reboot the backup application server StoreOnce Catalyst Because StoreOnce Catalyst is designed to allow maximum control by the client application any problems will be remedied by checking the job configuration on the client In the unlikely event that th...

Page 238: ... Cloud Bank store status is Ownership lost The status is Ownership lost when a StoreOnce System has been brought online after a period of being offline and the Cloud Bank Storage store has been subsequently connected read write on another StoreOnce System To transfer ownership back to this StoreOnce System 1 Be sure that you have the Cloud Service Provider credentials for this store ready 2 Be sur...

Page 239: ...ical Data Size Quota entries in Store details More information Connecting Read Write to a Cloud Bank store on page 100 Deleting a StoreOnce Catalyst Store on page 99 Disconnecting Cloud Bank stores on page 102 Housekeeping not running on a StoreOnce Catalyst Cloud Bank store Check the status of the store Housekeeping cannot run if the status is Cloud storage offline and might produce warnings and ...

Page 240: ...es or Virtual Tape Libraries have been created on that appliance Only use this option in emergencies when the StoreOnce System has lost both disks and all disk configuration Transferring licenses Can I transfer the License To Use to a different StoreOnce System No The LTU is tied uniquely to the serial number of your StoreOnce System hardware If your hardware serial number changes by swapping out ...

Page 241: ...ve The user can configure all VLANs on one Port Set or divide the VLANs over multiple Port Sets Each VLAN tag interface is configured using the VLAN ID index which is the same as the switch VLAN ID number and must be an integer from 2 to 4094 Each VLAN tag interface can be configured for use with one IPv4 and one IPv6 subnet For example if a VLAN tag ID was configured for use with ports eth 0 and ...

Page 242: ...he active Management Console users will be logged off and must log back in again once services are resumed Even if the failed node is not the active Management Console Hewlett Packard Enterprise recommends logging out and logging back into the GUI to refresh it after a failover The StoreOnce System page and all the configuration pages below it in the navigator contain a list of all the configured ...

Page 243: ...tices Procedure 1 Assign Group permission to configured shares e g BackupUserGroup 2 Use the Data VIF IPs to mount the shares into backup application or Windows 3 For each node join the AD domain and ensure it is connected 4 Use the closest name server DNS server and domain controller to the StoreOnce System 5 Register your StoreOnce System to your name server DNS server before joining the domain ...

Page 244: ...cess will delete all stored data and configuration settings returning your product to factory default settings However one failed node in a couplet can be quick restored without data loss if the system has failed over to the second node You will need physical access to the StoreOnce appliance to perform the update Contact Hewlett Packard Enterprise Support for advice IMPORTANT All nodes in a clust...

Page 245: ...prise Systems Insight Manager NOTE For detailed instructions on working with HPE SIM refer to the Hewlett Packard Enterprise Systems Insight Manager Technical Reference Guide Register the MIB for the StoreOnce System Log on to the Hewlett Packard Enterprise Systems Insight Manager Compile SEMI MIB Open a Command window and go to Program Files HP Systems Insight Manager mibs Enter the command mcomp...

Page 246: ...ns Discovery on the Home page to display a list of systems that have already been discovered Click Edit to configure the discovery rule for the StoreOnce System Place a single IP or a range of IP addresses to discover the new machine s in Ping inclusion ranges Click Credentials select the SNMP tab and type in the Read community string This string is the same as the Read Community string that you c...

Page 247: ...d StoreOnce Catalyst stores combined 48 96 192 288 384 Overall maximum concurrent inbound data streams VTL NAS Catalyst Replication 1 512 1024 2048 3072 4096 Maximum IPv4 and IPv6 VLAN tag subnets each 128 128 128 128 128 VTL Maximum drives per node 500 500 500 500 500 Maximum drives per library D2DBS and ESL Emulation 2 500 500 500 500 500 Maximum VTL concurrent streams 3 500 1000 2000 3000 4000 ...

Page 248: ... 192 384 768 1152 1536 Maximum concurrent inbound data jobs 4 512 1024 2048 3072 4096 Replication Maximum replication appliances fan in 48 96 192 288 384 Maximum replication appliances fan out 8 16 32 48 64 Maximum replication fan in per VTL library 16 16 16 16 16 Maximum replication fan out per VTL library 1 1 1 1 1 Maximum concurrent replication jobs as source 48 96 192 288 384 Maximum concurren...

Page 249: ...B 72 144 216 288 Maximum usable after RAID capacity TB 432 864 1296 1728 Maximum Cloud Capacity without Memory Upgrade TB 432 864 1296 1728 Maximum Cloud Capacity with Memory Upgrade TB 864 1728 2592 3456 System Limits Maximum number of libraries shares and StoreOnce Catalyst stores combined 48 plus 52 more Catalyst stores with memory upgrade 96 plus 104 more Catalyst stores with memory upgrade 19...

Page 250: ...128 128 128 128 VTL Maximum drives per node 500 500 500 500 500 Maximum drives per library D2DBS and ESL Emulation 1 500 500 500 500 500 Maximum VTL concurrent streams 2 500 1000 2000 3000 4000 Maximum cartridges per library 16384 16384 16384 16384 16384 Maximum cartridges per appliance cluster 786432 1572864 3145728 4718592 6291456 Maximum cartridge size GB 3200 3200 3200 3200 3200 Table Continue...

Page 251: ... 1 million items 1 million items 1 million items Maximum files per NAS Share V1 Shares an item can be a file or directory 25000 25000 25000 25000 25000 Maximum concurrent NAS backup or replication streams 500 1000 2000 3000 4000 StoreOnce Catalyst Maximum outbound copy jobs 192 384 768 1152 1536 Maximum concurrent inbound data jobs 3 1024 2048 4096 6144 8192 Replication Maximum replication applian...

Page 252: ...ion jobs as source 48 96 192 288 384 Maximum concurrent replication jobs as target 96 192 384 576 768 1 These values are the same as the maximum drives per node values The node supports this total number of drives that can be used all on one library or spread across multiple libraries 2 This is the maximum concurrent data streams when the device is used exclusively 3 This is the maximum concurrent...

Page 253: ...com storage StoreOnceSupportMatrix HPE StoreOnce Systems QuickSpecs www hpe com support StoreOnceQuickSpecs HPE StoreOnce Data Protection Backup Appliances information page www hpe com storage storeonce General websites Storage white papers and analyst reports www hpe com storage whitepapers Enter StoreOnce into the keyword search box StoreOnce websites 253 ...

Page 254: ...rd party products or components Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www ...

Page 255: ...wlett Packard Enterprise which will initiate a fast and accurate resolution based on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconne...

Page 256: ... such as REACH Regulation EC No 1907 2006 of the European Parliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company prog...

Page 257: ...khstan Russia marking Manufacturer and Local Representative Information Manufacturer information Hewlett Packard Enterprise 3000 Hanover Street Palo Alto CA 94304 U S Local representative information Russian Russia Belarus Kazakhstan Local representative information Kazakh Kazakhstan Manufacturing date The manufacturing date is defined by the serial number CCSYWWZZZZ serial number format for this ...

Page 258: ...a base year of 2000 for example 0238 02 for 2002 and 38 for the week of September 9 Turkey RoHS material content declaration Türkiye Cumhuriyeti EEE Yönetmeliğine Uygundur Ukraine RoHS material content declaration Обладнання відповідає вимогам Технічного регламенту щодо обмеження використання деяких небезпечних речовин в електричному та електронному обладнанні затвердженого постановою Кабінету Мін...

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