HP Surestore Tape Library Model 2/28, User Manual

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4-47
Library Operation
Troubleshooting
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Table 4-14 Troubleshooting
Problem Solution
Library will not power on. • Make sure the power cord connections are tight.
• Make sure the power switch is on. (The power switch is
located on the library panel.)
• Make sure the power outlet is operating.
• Replace the power cord with a known good one.
• If the library does not power on, call a service representative.
Power on selftest failed.
DEVICE FAILED
displays.
• Press the power switch off and then on again.
• If the power on test continues to fail, press ENTER, write
down the displayed error code, and call a service
representative for assistance.
DEVICE FAILED
displays.
Hardware Error #61
(External SCSI cables) is
reported.
• Make sure that only one SCSI device type (single-ended OR
differential) exists on the SCSI bus.
• Robotics controller: verify that the library SCSI mode is set
correctly (either single-ended or differential, see “Setting the
Robotics Controller Bus Type” on page 4-13).
• Verify that the bus is correctly terminated.
The library’s power failed
while a cartridge was in the
drive. The library did not
return to the drive status
(“ready” state) after the
power came back on. • Press the power switch off and then on again.
• If the power on test is unsuccessful, switch off the power.
Call a service representative for assistance.
No display messages appear. • Make sure the power cord is connected.
• Make sure the power switch is on.
• Power cycle the library.
• If there is still no display, call a service representative for
assistance.
Changed drive address but
the new address is not
recognized by the host. Try restarting the host. Some hosts require this for the new
address to be recognized.