HP Surestore Tape Library Model 2/28, User Manual

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4-42
Library Operation
Troubleshooting
Troubleshooting
There are two ways to get information and run tests when errors occur in
library operation.
Operating system-based support tools allow use of a consistent user
interface that spans product lines, as well as remote access.
Library firmware-based diagnostics require use of the library’s control
panel and display window.
Operating System-based Support Tools
Several different types of operating system-based support tools exist. Not all
are supported on all devices.
The following table provides a brief description of the types of tools.
Table 4-11 Support Tool Characteristics
Tool Type Description
Self-maintainer
license required
Supported for
Drives Robotics
Information
tools Provides quick access to the most
useful information about a device.
✓
Verifiers Quickly verifies that a particular
device is properly connected and
functional.
✓
Exercisers Stresses the hardware and helps
reproduce intermittent problems.
✓
Diagnostics Tests a device and isolate a failure
down to the most suspect FRU.
✓ ✓
Expert tools Assists HP service representatives in
low-level troubleshooting.
✓ ✓ ✓
Firmware
update tools Update the firmware.
✓ ✓ ✓