Hardware Problems
HP Servers Troubleshooting Guide
2-45
HP CONFIDENTIAL
Writer: Ted Weiman File Name: c-ch2 Hardware Problems.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:31 AM
Table 2-19: Modem Problems
continued
Problem Possible
Cause Possible
Solution
Auto-answer may not be
enabled.
Enable this option in the
communications software.
The modem does
not answer an
incoming call.
An answering machine is
connected and is answering
before the modem can.
1. Turn off the answering machine.
-Or-
Reconfigure auto-answer to
respond in fewer rings than the
answering machine.
2. Restart the server and retry.
Connections may be loose.
Check for loose connections, and then
reconnect.
You are experiencing line
interference or poor line
conditions.
Retry the connection by dialing the
number several times. If conditions
remain poor, contact your telephone
company to have the line tested.
The modem
disconnects while
online.
The call waiting feature on the
telephone line is enabled, and
an incoming call is breaking
the connection.
Disable call waiting and retry.
The AT command
initialization (init)
string is not working.
The init string may be longer
than necessary.
Utilize the most basic string possible to
perform the task. The default init string
is:
AT&F&C1&D2&K3
continued
