Hardware Problems
HP Servers Troubleshooting Guide
2-25
HP CONFIDENTIAL
Writer: Ted Weiman File Name: c-ch2 Hardware Problems.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:31 AM
Table 2-11: Hard Drive Problems
continued
Problem Possible
Cause Possible
Solution
Array is not configured
for the hard drive.
Run your array configuration utility.
There is a conflict with
another hard drive.
On non-hot plug hard drives, check for
SCSI ID conflicts.
Hard drive is not
recognized by server
(
continued
).
Driver problem occurred.
Install correct controller drivers.
You cannot access data.
Files are corrupted.
•
The files on the server may contain
viruses. Run a current version of a
virus scan utility.
•
The files on the server may be
corrupted. Run the repair utility for
your operating system.
•
NetWare—run VREPAIR.
•
IBM OS/2—run CHKDSK.
•
Windows NT—run the repair facility.
Server response time is
slower than usual.
Hard drive is full.
Increase the amount of free space on
your hard drive. It is recommended that
hard drives should have a minimum of
15 percent free space.
No hard drives are
recognized.
Power problem is
occurring.
Check power to backplane.
Drive bay is defective.
Try another bay.
Hard drive is not
supported.
Refer to your hard drive documentation
to be sure that the drive is supported.
Hard drive failed.
Replace hard drive.
New hard drive is not
recognized.
Hard drive sizes are
incorrectly reported.
Run your array configuration utility or the
utility supplied with the array controller.
