Diagnosing the Problem
HP Servers Troubleshooting Guide
1-19
HP CONFIDENTIAL
Writer: Ted Weiman File Name: b-ch1 Diagnosing the Problem.doc
Codename: Generic TSG Part Number: 161759-007 Last Saved On: 11/19/02 9:28 AM
Table 1-6: Locating Troubleshooting Information
continued
Problem Location
of
information
Mouse/keyboard does not work.
“Mouse and Keyboard” in
Chapter 2
A peripheral device is not working.
•
“General Hardware Problems”
in Chapter 2
•
“External Device Problems” in
Chapter 2
Server LEDs are on, and you are
unsure of their meaning.
Your server-specific user
documentation
You are unsure of the system switch
settings.
Your server-specific user
documentation
A software lockup occurs.
Chapter 3, “Software Problems”
Intermittent power loss occurs.
“Power Problems” in Chapter 2
Server is not communicating correctly
in network.
•
“Loose Connections” in
Chapter 2
•
“Network Controllers” in
Chapter 2
•
LED information in your
server-specific user
documentation
New hardware was recently added,
resulting in system problems.
“General Hardware Problems” in
Chapter 2
A Service Pack upgrade took place,
resulting in system problems.
Chapter 3, “Software Problems”
You have trouble accessing data on
the hard drive.
“Hard Drives” in Chapter 2
You have corrected the problem and
want to be sure that you prevent
future problems.
Chapter 6, “Error Prevention”
None of the attempted techniques
were effective.
Appendix A, “HP Resources”
