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Troubleshooting 122

Troubleshooting

Troubleshooting resources

The

HP ProLiant Gen8 Troubleshooting Guide, Volume I: Troubleshooting

provides procedures for resolving

common problems and comprehensive courses of action for fault isolation and identification, issue resolution,

and software maintenance on ProLiant servers and server blades. To view the guide, select a language:

•

English (

http://www.hp.com/support/ProLiant_TSG_v1_en

)

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•

Simplified Chinese (

http://www.hp.com/support/ProLiant_TSG_v1_sc

)

The

HP ProLiant Gen8 Troubleshooting Guide, Volume II: Error Messages

provides a list of error messages

and information to assist with interpreting and resolving error messages on ProLiant servers and server

blades. To view the guide, select a language:

•

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http://www.hp.com/support/ProLiant_EMG_v1_en

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Simplified Chinese (

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Summary of Contents for ProLiant ML350p Gen8

Page 1: ...ervers and storage systems This document is intended for experienced IT professionals or end users with no or prior hardware setup experience HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 661082 008 March 2014 Edition 8 ...

Page 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Page 3: ...security bezel 21 Remove the tower bezel 21 Remove the rack bezel 22 Install the rack bezel 23 Remove the access panel 23 Install the access panel 24 Extend the server from the rack 24 Remove the air baffle 25 Install the air baffle 26 Remove the fan 27 Remove the fan cage 27 Remove the optical drive 28 Remove the component drive cage blank 29 Setup 31 Optional installation services 31 Rack planni...

Page 4: ...aphic card option 77 Installing a graphic card adapter option 77 Controller option 81 Installing a storage controller 82 Installing the cache module and FBWC capacitor pack 83 Redundant fans option 85 Redundant fan guidelines 85 Installing a hot plug redundant fan 86 Eight bay SFF drive cage option 89 Installing the optional SFF hot plug drive cage 89 Six bay LFF drive cage 92 Installing the optio...

Page 5: ...n software support for ProLiant servers 121 Change control and proactive notification 121 Troubleshooting 122 Troubleshooting resources 122 Battery replacement 123 Regulatory information 125 Safety and regulatory compliance 125 Turkey RoHS material content declaration 125 Ukraine RoHS material content declaration 125 Warranty information 125 Electrostatic discharge 126 Preventing electrostatic dis...

Page 6: ...Contents 6 Customer Self Repair 131 Acronyms and abbreviations 139 Documentation feedback 142 Index 143 ...

Page 7: ...S SATA drives 8 3 Serial number iLO information pull tab 4 Optical drive 5 USB connectors 4 The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis ...

Page 8: ...ormation pull tab 4 Optical drive 5 USB connectors 4 The serial number iLO information pull tab is double sided The top side shows the server serial number and the reverse side shows the default iLO account information The same information is printed on a label attached to the chassis Front panel LEDs and buttons ...

Page 9: ...ed 4 Hz cycles per sec Power fault 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected To identify components in a degraded or critical state see the ...

Page 10: ...IC connector 2 16 NIC connector 1 17 USB connectors 4 18 Video connector 19 PCIe slot 5 Processor 2 20 PCIe slot 6 Processor 2 21 PCIe slot 7 Processor 2 22 PCIe slot 8 Processor 2 23 PCIe slot 9 Processor 2 Rear panel LEDs Item Description Status 1 NIC activity LED Green or flashing green Network activity Off No network activity 2 NIC link LED Green Linked to network Off No network connection ...

Page 11: ...tely Off Deactivated 5 iLO 4 link LED Green Linked to network Off No network connection 6 iLO 4 activity LED Green or flashing green Network activity Off No network activity System board components Item Description 1 Slot 1 PCIe3 x16 8 4 1 2 Slot 2 PCIe3 x8 4 1 3 Slot 3 PCIe3 x16 16 8 4 1 4 Slot 4 PCIe3 x8 4 1 5 Processor 1 DIMM slots 6 Smart Array P420i memory cache module 7 Mini SAS connectors 2...

Page 12: ...nce switch 21 NMI header 22 Slot 9 PCIe3 x8 4 1 23 Slot 8 PCIe3 x16 16 8 4 1 24 Slot 7 PCIe3 x8 4 1 25 Slot 6 PCIe3 x16 16 8 4 1 26 Slot 5 PCIe2 x8 4 1 27 Processor 1 DIMM slots 28 Processor socket 1 populated DIMM slots DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines NOTE For proper orientation the a...

Page 13: ...S and or NVRAM deletes configuration information Be sure to properly configure the server or data loss could occur NMI functionality An NMI crash dump creates a crash dump log before resetting a system which is not responding Crash dump log analysis is an essential part of diagnosing reliability problems such as failures of operating systems device drivers and applications Many crashes freeze a sy...

Page 14: ... Off Normal All other LEDs Amber Failure Off Normal IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Systems Insight Display LED combinations When the health LED on the front panel illuminates either amber or red the serve...

Page 15: ...an has failed or is missing and no longer meets the minimum fan requirements Power supply amber Red Amber Only one power supply installed and in standby mode Power supply fault System board fault Power supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redundant power supply Redundant power supply fault Power suppl...

Page 16: ...recommends that you populate drive bays starting with the lowest SAS or SATA device number Drives are numbered from left to right in each component box Component boxes are numbered 1 through 3 from bottom to top SFF drives LFF drives ...

Page 17: ...r of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has failed Of...

Page 18: ...2 Fan 2 Primary 3 Fan 3 Primary 4 Fan 4 Primary RPS riser board connectors Item Connector Description 1 J7 Graphic card power connector 2 J9 Drive backplane bay 1 optical drive power connector 3 J5 Drive backplane bay 2 power connector 4 J6 Drive backplane bay 3 power connector ...

Page 19: ...Component identification 19 Item Connector Description 5 J8 Graphic card power connector ...

Page 20: ...r down the server use one of the following methods Press and release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applicat...

Page 21: ...ve the security bezel Install the security bezel Install the security bezel into the chassis and then lock the security bezel with the key Remove the tower bezel This server has a removable bezel that must be unlocked and opened before accessing the drives The bezel must be kept closed during normal server operations ...

Page 22: ...If installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Extend the server from the rack on page 24 5 Remove the access panel on page 23 6 Loosen the rack bezel thumbscrews located inside the chassis ...

Page 23: ...el 2 Tighten the rack bezel thumbscrews 3 Install the access panel on page 24 4 Slide the server back into the rack Remove the access panel WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them ...

Page 24: ... access panel If the locking latch is locked use a T 15 Torx screwdriver to unlock it Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 inch 2 Push down on the hood latch The access panel slides to a closed position 3 Use a T 15 Torx screwdriver to tighten the security scre...

Page 25: ...reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Remove the air baffle 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 2...

Page 26: ... baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Install the air baffle 2 Install the access panel on page 24 3 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel on page 21 ...

Page 27: ...wer cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 24 o Remove the access panel on page 23 5 Locate the fan to be removed 6 Remove the fan Remove the fan cage IMPORTANT When installing or replacing s...

Page 28: ...level surface with the access panel facing up o For rack models extend the server from the rack on page 24 5 Remove the access panel on page 23 6 Remove the air baffle on page 25 7 Remove the fan cage Remove the optical drive The server supports both DVD ROM and DVD RW drives 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models ...

Page 29: ...ive power and data cables 8 Remove the optical drive Remove the component drive cage blank 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models do the following a If installed remove the security bezel on page 21 b Remove the access panel Remove the access panel on page 23 c Release thumbscrews and remove the rack bezel 2 Remove...

Page 30: ...Operations 30 ...

Page 31: ... Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information on ...

Page 32: ...blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq brande...

Page 33: ...ibution devices to safely provide power to all devices Observe the following guidelines Balance the server power load between available AC supply branch circuits Do not allow the overall system AC current load to exceed 80 of the branch circuit AC current rating Do not use common power outlet strips for this equipment Provide a separate electrical circuit for the server Electrical grounding requir...

Page 34: ...delines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails HP recommends that a minimum of two people are required for all rack server installations A third person may be required to help align the server if the server is installed higher than chest level Use caution when installing the ser...

Page 35: ...ed items you might need Hardware options Operating system or application software PDU Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 45 Setting up a tower server Follow the steps in this section to set up a to...

Page 36: ...ll times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server Installing the server into the rack 1 Back up the server data and then record configuration information 2 Clos...

Page 37: ... server base feet 8 Remove all screws securing the base cover to the chassis 9 Place two Torx screwdrivers in the bezel hinge holes to help slide the base cover towards the rear of the server and then remove the base cover ...

Page 38: ...Setup 38 10 Install the server base blank covers over the server base feet holes 11 Turn the server over and then remove the access panel Remove the access panel on page 23 ...

Page 39: ...Setup 39 12 Remove the air baffle 13 Remove the fan cage ...

Page 40: ...k out bracket install the System Insight Display module and then route the cable 15 Connect the cable from the System Insight Display module to the front input output cable 16 Remove the blank or cage installed in component box 3 ...

Page 41: ...Setup 41 17 Install the left and right rack bezels ears with T 10 and T 15 screws 18 Route the discovery service cable from the left rack bezel ear through the chassis hooks ...

Page 42: ...vice cable to the discovery service cable connector 20 Install the blank or cage removed from component box 3 21 Install and lock the rack bezel Install the rack bezel on page 23 22 Install the fan cage 23 Install the air baffle on page 26 ...

Page 43: ... green While the server boots ORCA utility and the RBSU are automatically configured to prepare the server for operating system installation To configure these utilities manually To configure the array controller using ORCA press the F8 key when prompted during the array controller initialization To change the server settings using RBSU press the F9 key when prompted during the boot process The sy...

Page 44: ...utton c During server POST press the F10 key d Complete the initial Preferences and Registration portion of Intelligent Provisioning on page 113 e At the 1 Start screen click the Configure and Install button f To finish the installation follow the onscreen prompts An Internet connection is required to update the firmware and systems software Remote deployment installation To deploy an operating sy...

Page 45: ...ent 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat l...

Page 46: ...Hardware options installation 46 o Cable routing to box 1 o Cable routing to box 2 ...

Page 47: ...s standby mode and applies full power to the system The system power LED changes from amber to green 18 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel on page 21 Second processor option The server supports single processor and dual processor operation When processor 2 is installed fan 1 must also be installed CAUTION To avoid da...

Page 48: ...el on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 24 5 Remove the access panel on page 23 6 Remove the air baf...

Page 49: ...on guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 10 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the...

Page 50: ...d hold down the processor cover socket while closing the processor locking levers The levers should close without resistance Forcing the levers closed can damage the processor and socket requiring system board replacement 12 Open the heatsink retaining levers CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board CAUTION Failure to compl...

Page 51: ...Hardware options installation 51 14 Install the heatsink and then close the heatsink retaining levers 15 Install the air baffle on page 26 ...

Page 52: ...ls return the server to an upright position o For rack models slide the server back into the rack 20 Connect each power cord to the server 21 Connect each power cord to the power source 22 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 23 Do one of the following o For tower models install the bez...

Page 53: ... the processor after it has been installed IMPORTANT Processor socket 1 must be populated at all times or the server does not function To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect e...

Page 54: ...Hardware options installation 54 7 Open the heatsink retaining levers 8 Remove the heatsink 9 Remove the heatsink retaining levers ...

Page 55: ...ssor locking levers in the order indicated and then open the processor retaining bracket 11 Remove the processor from the processor retaining bracket CAUTION To avoid damage to the processor do not touch the bottom of the processor especially the contact area ...

Page 56: ...EM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 2 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket the processor retaining bracket clears the flange on the front of the socket CAUTION Do not press down on the processor Pressing down on th...

Page 57: ... and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 4 Install the heatsink retaining lever upgrade 5 Use the alcohol swab to remove all the existing thermal grease from the heatsink Allow the alcohol to evaporate before continuing ...

Page 58: ...tower models return the server to an upright position o For rack models slide the server back into the rack 11 Connect each power cord to the server 12 Connect each power cord to the power source 13 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 14 Do one of the following o For tower models insta...

Page 59: ...he server must be the same type The server supports the following DIMM speeds Single and dual rank PC3 12800 DDR 1600 RDIMMs operating at up to 1600 MT s Single and dual rank PC3 14900 DDR 1866 RDIMMs operating at up to 1866 MT s Single and dual rank PC3 14900 DDR 1866 UDIMMs operating at up to 1866 MT s Quad rank PC3L 14900 DDR3 1866 LRDIMMs operating as dual rank DIMMs at up to 1866 MT s Speed v...

Page 60: ... RDIMM LRDIMM and UDIMM for 3 slots per channel 1DPC and 2 DPC supports the same data rates as 2 slot per channel HP SmartMemory HP SmartMemory introduced for Gen8 servers authenticates and unlocks certain features available only on HP Qualified memory and verifies whether installed memory has passed HP qualification and test processes Qualified memory is performance tuned for HP ProLiant and Blad...

Page 61: ...RDIMM Sequentially in alphabetical order A through L RDIMM Sequentially in alphabetical order A through L UDIMM A through H sequentially in alphabetical order Do not populate DIMM slots I through L After installing the DIMMs use RBSU to configure Advanced ECC online spare or lockstep memory support Installing a DIMM CAUTION To avoid damage to the hard drives memory and other system components the ...

Page 62: ...the same module with only one rank accessible at a time A quad rank DIMM is effectively two dual rank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM...

Page 63: ... 14900 1866 MT s 12800 1600 MT s 10600 1333 MT s 8500 1066 MT s 6 DIMM type R RDIMM registered E UDIMM unbuffered with ECC L LRDIMM load reduced H HDIMM HyperCloud Memory configurations To optimize server availability the server supports the following AMP modes Advanced ECC provides up to 4 bit error correction and enhanced performance over Lockstep mode This mode is the default option for this se...

Page 64: ...ed ECC Advanced ECC memory is the default memory protection mode for the server Standard ECC can correct single bit memory errors and detect multibit memory errors When multibit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multibit memory errors Advanced ECC can correct both single bit memory ...

Page 65: ... P1 B P2 B P1 C P2 C and so forth For DIMM spare replacement install the DIMMs per slot number as instructed by the system software For detailed memory configuration rules and guidelines use the Online DDR3 Memory Configuration Tool on the HP website http www hp com go ddr3memory configurator The following DIMM speeds are supported in this server Populated slots per channel Rank Speeds supported M...

Page 66: ...s each processor might have a different valid Lockstep Memory configuration Optical drive cage option 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each po...

Page 67: ...Hardware options installation 67 6 Remove the blank from box 3 7 Install the optical drive cage ...

Page 68: ...r models do the following a Install the access panel on page 24 b Return the server to an upright position 11 For rack models do the following a Install the rack bezel on page 23 b Install the access panel on page 24 c Slide the server back into the rack 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Press the Power On Standby button ...

Page 69: ... the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel ...

Page 70: ...wer cable from the drive to the system board 11 Connect the SATA cable from the drive to the system board 12 Install the fan cage 13 Install the air baffle on page 26 14 For tower models do the following a Install the access panel on page 24 b Return the server to an upright position 15 For rack models do the following a Install the rack bezel on page 23 ...

Page 71: ...metal enclosure with a screw and a spring or star washer When installing the DC power supply unit the ground wire must be connected before the positive or negative leads CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mis...

Page 72: ... Be sure that the power supply LED is green Hot plug SAS drive options When adding drives to the server observe the following general guidelines The system automatically sets all device numbers If only one drive is used install it in the bay with the lowest device number SAS and SATA device numbers on page 15 Drives should be the same capacity to provide the greatest storage space efficiency when ...

Page 73: ...ve WARNING To reduce the risk of injury from electric shock do not install more than one drive carrier at a time The server can support six drives in a LFF configuration or eight drives in a SFF configuration To install the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on p...

Page 74: ...llowing o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the ...

Page 75: ...tallation 75 7 Open the PCIe retainer latch 8 Do one of the following a If you are installing a single width expansion card remove one PCIe blank b If you are installing a double width expansion card remove two PCIe blanks ...

Page 76: ...following o For tower models return the server to an upright position o For rack models slide the server back into the rack 14 Connect each power cord to the server 15 Connect each power cord to the power source 16 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 17 Do one of the following ...

Page 77: ...n HP recommends installing the graphic card in PCI slot 6 If a third graphic card is installed HP recommends installing the third graphic card in PCI slot 8 Installing a graphic card adapter option 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on pa...

Page 78: ...on 78 9 Open the PCIe retainer latch 10 Do one of the following o If you are installing a single width graphic card adapter remove one PCIe blank o If you are installing a double width graphic card adapter remove two PCIe blanks ...

Page 79: ...raphic adapter in a x16 PCIe expansion slot 12 Connect the graphic card adapter cable to the appropriate graphic card connector NOTE For more information about installing a graphic card see the documentation that ships with the graphic card option kit ...

Page 80: ...raphic card bracket and then tighten the screws 15 Install the fan cage 16 Install the air baffle on page 26 17 Install the access panel on page 24 18 Do one of the following o For tower models return the server to an upright position o For rack models slide the server back into the rack 19 Connect each power cord to the server 20 Connect each power cord to the power source ...

Page 81: ...y or until a controller retrieves the data CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data CAUTION To prevent a server ...

Page 82: ...wer cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 24 5 Remove the access panel on page 23 6 Remove the air baffle on page 25 7 Remove the fan cage 8 Remove the mini SAS cable connected to the system...

Page 83: ...y standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported controller model because you can lose data To install the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 ...

Page 84: ...e module 9 Install the capacitor pack into the server 10 Store the extra cable near the capacitor pack 11 Route the cable through the cable management clips and then connect the cable using one of the following methods o Cache module on the system board ...

Page 85: ... system The system power LED changes from amber to green 19 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel on page 21 Redundant fans option Redundant fan guidelines The server supports redundant fans to provide proper airflow to the system when a primary fan fails In the standard nonredundant configuration fans 2 3 and 4 cool th...

Page 86: ... following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with t...

Page 87: ...Hardware options installation 87 7 Install the fan louvers making sure that the louver click into place 8 Remove the tab from each fan ...

Page 88: ...models return the server to an upright position o For rack models slide the server back into the rack 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 16 Do one of the following o For tower models install the...

Page 89: ... tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing ...

Page 90: ...Hardware options installation 90 7 Install the optional SFF drive cage 8 Using the T 15 screws secure the optional SFF drive cage to the server 9 Remove the air baffle on page 25 10 Remove the fan cage ...

Page 91: ...ontroller option see the documentation that ships with SAS controller option kit 13 Connect the power cable to the system board connector appropriate for your configuration 14 Install the fan cage 15 Install the air baffle on page 26 16 For tower models do the following a Install the access panel on page 24 b Return the server to an upright position 17 For rack models do the following a Install th...

Page 92: ... option contact an authorized HP reseller To install the SAS controller option see the documentation that ships with SAS controller option kit Installing the optional LFF hot plug drive cage 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3...

Page 93: ...Hardware options installation 93 6 Remove the blank from box 2 or box 3 7 Install the optional LFF hot plug drive cage ...

Page 94: ...e the air baffle on page 25 10 Remove the fan cage 11 Connect the mini SAS cables to the drive backplane option 12 Connect the mini SAS cables to the SAS controller option NOTE For more information about connecting the cables to SAS controller option see the documentation that ships with SAS controller option kit ...

Page 95: ...d to the power source 20 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 21 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel on page 21 Drive backplane expander option Before installing the backplane expander option kit you must u...

Page 96: ...3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 For tower models do the following a Place the server on a flat level surface with the access panel facing up b Remove the access panel on page 23 5 For rack models do the following a Extend the server from the rack on page 24 b Remove the access panel on page 23 c Release thumbscrew...

Page 97: ...ith backplane expander option halfway into the server 8 Remove the air baffle on page 25 9 Remove the fan cage 10 Connect the power cables from the backplane expander kit option to the power connectors on the system board o Installing one backplane expander option ...

Page 98: ...ander option 11 Disconnect all the existing mini SAS cables from the server 12 Connect the mini SAS cables from the backplane expander option to the connectors on the system board o Installing one backplane expander option o Installing two backplanes with expander option ...

Page 99: ...Hardware options installation 99 i Connect the short mini SAS cables ii Connect the long mini SAS cables ...

Page 100: ... to the server 19 Connect each power cord to the power source 20 Press the Power On Standby button The server exits standby mode and applies full power to the system The system power LED changes from amber to green 21 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel on page 21 Installing the 8 bay SFF drive backplane expander 1 Do...

Page 101: ... the access panel on page 23 5 For rack models do the following a Extend the server from the rack on page 24 b Remove the access panel on page 23 c Release thumbscrews and remove the rack bezel 6 Remove the existing component cage cover for the SFF drive cage 7 Install the SFF drive cage with backplane expander option halfway into the server 8 Remove the air baffle on page 25 9 Remove the fan cage...

Page 102: ...to the power connectors on the system board o Installing one backplane expander option o Installing two backplanes with expander option 11 Disconnect all the existing mini SAS cables from the server 12 Connect the mini SAS cables from the backplane expander option to the connectors on the system board ...

Page 103: ...Hardware options installation 103 o Installing one backplane expander option o Installing two backplanes with expander option i Connect the short mini SAS cables ...

Page 104: ...stall the fan cage 15 Install the air baffle on page 26 16 For tower models do the following a Install the access panel on page 24 b Return the server to an upright position 17 For rack models do the following a Install the rack bezel on page 23 b Install the access panel on page 24 c Slide the server back into the rack 18 Connect each power cord to the server ...

Page 105: ...crosoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers...

Page 106: ...down the server on page 20 3 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following o For tower models place the server on a flat level surface with the access panel facing up o For rack models extend the server from the rack on page 24 5 Remove the access panel on page 23 6 Remove the air baffle on page 25 7 If in...

Page 107: ...ges from amber to green 17 Do one of the following o For tower models install the bezel o For rack models if removed install the security bezel on page 21 Retaining the recovery key password The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is r...

Page 108: ...o exit RBSU 7 Reboot the server 8 Enable the TPM in the OS For OS specific instructions see the OS documentation CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmw...

Page 109: ...Cabling 109 Cabling Server data cabling Item Description 1 Optical drive connector 2 Drive cage 1 SAS connector 2 3 Drive cage 1 SAS connector 1 4 SATA connector 5 SAS connector 6 SAS connector ...

Page 110: ...bling 110 Media device data cabling Item Description 1 Optical drive connector 2 Optical drive connector 3 Optical drive connector 4 SATA connector 5 SATA connector 6 SATA connector Optical drive cabling ...

Page 111: ...Offline HP ROM Based Setup Utility on page 115 Offline HP Smart Storage Administrator on page 118 Online and Offline Option ROM Configuration for Arrays on page 118 Offline ROMPaq utility on page 118 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www...

Page 112: ...e Support software without installing any drivers or agents For more information about iLO 4 features see the iLO 4 documentation on the Documentation CD or on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich c...

Page 113: ...o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO 4 user interface From within HP Insight Diagnostics on page 114 Intelligent Provisioning Several packaging changes have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new servers Instead the deployment capability is embedded in the server as part of ...

Page 114: ... significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every Intelligent Provisioning assisted HP Insight Diagnostics installation or it can be installed through the SPP HP Service Pack for ProLiant on page 115 HP Ins...

Page 115: ...more information or to download SPP see one of the following pages on the HP website HP Service Pack for ProLiant download page http www hp com go spp HP Systems and Server Software Management page http www hp com go SmartUpdate HP Smart Update Manager HP SUM is a product used to install and update firmware drivers and systems software on HP ProLiant servers HP SUM provides a GUI and a command lin...

Page 116: ...r operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA...

Page 117: ...s when the system detects a degraded DIMM DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically resulting in less system downtime For DIMM population requirements see the server specific user guide Re entering the server serial number and product ID After you replace the system board you must re enter the server serial number and the produc...

Page 118: ...ility to create the first logical drive assign RAID levels and establish online spare configurations The utility also provides support for the following functions Reconfiguring one or more logical drives Viewing the current logical drive configuration Deleting a logical drive configuration Setting the controller to be the boot controller Selecting the boot volume If you do not use the utility ORCA...

Page 119: ...page or through RBSU USB support HP provides both standard USB 2 0 support and legacy USB 2 0 support Standard support is provided by the OS through the appropriate USB device drivers Before the OS loads HP provides support for USB devices through legacy USB support which is enabled by default in the system ROM Legacy USB support provides USB functionality in environments where USB support is not ...

Page 120: ...t field and click Go Software and firmware Software and firmware should be updated before using the server for the first time unless any installed software or components require an older version For system software and firmware updates use one of the following sources Download the SPP HP Service Pack for ProLiant on page 115 from the HP Service Pack for ProLiant download page http www hp com go sp...

Page 121: ...ns of a supported operating system see the HP website http www hp com go ossupport Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn ...

Page 122: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 123: ...her than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Do one of the following o For tower models open and remove the bezel Remove the tower bezel on page 21 o For rack models if installed remove the security bezel on page 21 2 Power down the server on page 20 3 R...

Page 124: ...e system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 125: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Page 126: ...atic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance...

Page 127: ...ltitude derating of 1 C per 304 8 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Server specifications Specification Value Dimensions Rack model Height 21 8 cm 8 58 in Depth 73 22 cm 28 83 in Width 48 26 cm 19 00 in Tower model Height 46 2 cm 18 19 in Depth 74 00 cm 29 13 in Width 21 8 cm 8 58 in Weight Rack model Maximum 50 06 kg 110 36 lbs Minimum 27 63 kg 60 9...

Page 128: ...00V AC input 1725 at 200V AC input Power supply output Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input HP 460 W Platinum Plus Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 240 VAC Rated input frequency 47 Hz to 63 Hz Rated input curr...

Page 129: ...50 W Platinum Plus Power Supply 94 efficiency Specification Value Input requirements Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 5 A at 100 VAC 4 1 A at 200 VAC Rated input power 831 W at 115V AC input 808 W at 230V AC input Btus per hour 2878 at 100V AC input 2834 at 115V AC input 2769 at 200V AC input 2758 at 230V AC input Power su...

Page 130: ...AC input Btus per hour 3060 at 100V AC input 3380 at 115V AC input 4503 at 200V AC input 4485 at 230V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input ...

Page 131: ...cation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or moni...

Page 132: ... selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l en...

Page 133: ...mento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque ...

Page 134: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 135: ...en in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische on...

Page 136: ... horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalme...

Page 137: ...Support and other resources 137 ...

Page 138: ...Support and other resources 138 ...

Page 139: ...Utility AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDR double data rate DPC DIMMs per channel FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ...

Page 140: ...onvolatile memory ORCA Option ROM Configuration for Arrays PCIe Peripheral Component Interconnect Express PDU protocol data unit POST Power On Self Test PPM processor power module PSP HP ProLiant Support Pack RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack RPS redundant power supply ...

Page 141: ...CSI SFF small form factor SIM Systems Insight Manager TMRA recommended ambient operating temperature UDIMM unregistered dual in line memory module UID unit identification UPS uninterruptible power system USB universal serial bus VCA Version Control Agent ...

Page 142: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 143: ...n 121 components 7 configuration of system 43 111 configuring AMP modes 117 connectors 7 contacting HP 131 crash dump analysis 13 D data cabling 109 Declaration of Conformity 125 device numbers 15 diagnosing problems 122 diagnostic tools 111 114 118 119 diagnostics utility 114 DIMM slots 12 DIMMs 62 DIMMs installation 61 downloading files 131 drive cage installing 89 92 drive LEDs 17 drivers 120 D...

Page 144: ...14 internal cables 109 J Japanese notice 125 L LEDs hard drive 17 lockstep memory 65 M maintenance guidelines 120 media bay blank 29 media device data cabling 110 memory 59 62 64 memory configurations 63 64 memory options 59 memory subsystem architecture 60 memory Advanced ECC 64 117 memory online spare 64 117 N NIC connectors 9 NMI functionality 13 NMI header 13 O online spare memory 64 65 117 op...

Page 145: ...1 115 software 120 121 software upgrades 120 space requirements 32 specifications server 127 static electricity 126 supported operating systems 121 system board battery 123 system board components 11 system components 7 system configuration settings 13 119 system maintenance switch 13 system keeping current 120 Systems Insight Display LED combinations 14 Systems Insight Display LEDs 14 T Taiwan ba...

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