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HP ProLiant Gen9, Troubleshooting Manual

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HP ProLiant Gen9 Troubleshooting Manual Download Page 268

 

Microsoft Windows Event ID and SNMP traps  268 

•

 

cpqOsCacheIndex 

•

 

cpqOsCacheInstance 

•

 

cpqOsCacheCopyReadHitsPercent 

Supporting SNMP Trap Description: “The Cache performance property is degraded with Copy Read Hits of 

[cpqOsCacheCopyReadHitsPercent] percent.” 

NT Event ID: 1176 (Hex)0xc4350498 (cpqhsmsg.dll)

 

Log Severity: Error (3) 
Log Message: The Cache Performance Instance, '%4' is failed with Cache Copy Read Hits of %5 percent. 
SNMP Trap: cpqOsCacheCopyReadHitsFailed - 19004 in CPQWINOS.MIB 
Symptom: The Cache Copy Read Hits performance property is set to critical. 
Supporting SNMP Trap Data: 

•

 

sysName 

•

 

cpqHoTrapFlags 

•

 

cpqOsCacheIndex 

•

 

cpqOsCacheInstance 

•

 

cpqOsCacheCopyReadHitsPercent 

Supporting SNMP Trap Description: “The Cache performance property is critical with Copy Read Hits of 

[cpqOsCacheCopyReadHitsPercent] percent.” 

NT Event ID: 1177 (Hex)0x84350499 (cpqhsmsg.dll)

 

Log Severity: Warning (2) 
Log Message: The PagingFile Performance Instance, '%4' is degraded with PagingFile Usage of %5 percent. 
SNMP Trap: cpqOsPageFileUsageDegraded - 19005 in CPQWINOS.MIB 
Symptom: The PagingFile Usage performance property is set to degraded. 
Supporting SNMP Trap Data: 

•

 

sysName 

•

 

cpqHoTrapFlags 

•

 

cpqOsPagingFileIndex 

•

 

cpqOsPagingFileInstance 

•

 

cpqOsPageFileUsagePercent 

Supporting SNMP Trap Description: “The PagingFile performance instance, [cpqOsPagingFileInstance] is 
degraded with PagingFile Usage of [cpqOsPageFileUsagePercent] percent.” 

NT Event ID: 1178 (Hex)0xc435049a (cpqhsmsg.dll)

 

Log Severity: Error (3) 
Log Message: The PagingFile Performance Instance, '%4' is failed with PagingFile Usage of %5 percent. 
SNMP Trap: cpqOsPageFileUsageFailed - 19006 in CPQWINOS.MIB 
Symptom: The PagingFile Usage performance property is set to critical. 

Summary of Contents for ProLiant Gen9

Page 1: ... storage HP Onboard Administrator HP Virtual Connect ROM and Configuration Replication Utility This document is intended for the person who installs administers and troubleshoots servers or server blades HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 795673 001 September 2014 Edition 1 ...

Page 2: ...ng such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows and Windows Server are U S registered trademarks of the Microsoft group of companies Intel Pentium and Itanium are trademarks of Intel Corporation in the U S and other countries UNIX is a reg...

Page 3: ...matic Operating System Shutdown Initiated Due to Overheat Condition 95 Blue Screen Trap Cause NT 95 Corrected Memory Error Threshold Passed Slot X Memory Module Y 95 EISA Expansion Bus Master Timeout Slot X 95 PCI Bus Error Slot X Bus Y Device Z Function X 95 Processor Correctable Error Threshold Passed Slot X Socket Y 96 Processor Uncorrectable Internal Error Slot X Socket Y 96 Real Time Clock Ba...

Page 4: ...rt Array Windows driver errors 157 HP Onboard Administrator errors 159 Onboard Administrator error messages 159 SysLog messages 175 Alertmail log messages 175 Authentication and startup log messages 175 CGI log messages 176 CLI log messages 176 Interconnect bay log messages 176 DHCP log messages 177 Enclosure Link log messages 178 Non volatile configuration log messages 179 Firmware flash log mess...

Page 5: ...reset 244 Unable to access the login page 244 Unable to return to login page after an iLO flash or reset 244 Unable to access virtual media or graphical remote console 245 Unable to connect to iLO after changing network settings 245 Unable to connect to the iLO processor through the NIC 245 Unable to log in to iLO after installing the iLO certificate 245 Unable to connect to the iLO IP address 246...

Page 6: ...iew the Linux installer in the text console 254 Unable to pass data through an SSH terminal 254 Troubleshooting miscellaneous issues 254 Cookie sharing between browser instances and iLO 254 Unable to get SNMP information from HP SIM 256 Unable to upgrade iLO firmware 256 iLO network failed flash recovery 257 Issues generating a keytab using ktpass exe 258 Testing SSL 258 File not present after cop...

Page 7: ...ts 389 Event Identifiers 256 299 389 Event Identifiers 300 1293 393 Support and other resources 399 Before you contact HP 399 HP contact information 399 Acronyms and abbreviations 400 Documentation feedback 404 Index 405 ...

Page 8: ...eration of your HP equipment Troubleshooting resources The HP ProLiant Gen9 Troubleshooting Guide Volume I Troubleshooting provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification issue resolution and software maintenance on ProLiant servers and server blades To view the guide select a language English http www hp com support Gen9...

Page 9: ...r board Action Install an array accelerator board on an array controller If an array accelerator board is installed check for proper seating on the array controller board Accelerator Error Log Description List of the last 32 parity errors on transfers to or from the memory on the array accelerator board Displays starting memory address transfer count and operation read and write Action If many par...

Page 10: ...o the drives Posted writes operations are restored Accelerator Status Dirty Data Detected Unable to write dirty data to drives Description At least one cache line contains dirty data that the controller has been unable to flush write to the drives This problem usually occurs when a problem with the drive or drives occurs Action Resolve the problem with the drive or drives The controller can then w...

Page 11: ... Disabled Description Array accelerator board has been permanently disabled It will remain disabled until it is reinitialized using HP SSA Action Check the Disable Code field Run HP SSA to reinitialize the array accelerator board Accelerator Status Possible Data Loss in Cache Description Possible data loss was detected during power up due to all batteries being below sufficient voltage level and n...

Page 12: ...ard if the batteries do not recharge within 36 powered on hours Board in Use by Expand Operation Description Array accelerator memory is in use by a capacity expansion or RAID migration Action The array accelerator is automatically re enabled for caching when the capacity expansion or RAID operation completes Board not Attached Description An array controller is configured for use with array accel...

Page 13: ...this controller Action Run the server setup utility to configure the NVRAM Controller Firmware Needs Upgrading Description Controller firmware is below the latest recommended version Action Update the controller to the latest firmware version Controller is Located in Special Video Slot Description Controller is installed in the slot for special video control signals If the controller is used in th...

Page 14: ...ading Description Firmware on this physical drive is below the latest recommended version Action Update the drive to the latest firmware version Drive Bay X has Insufficient Capacity for its Configuration Description Drive has insufficient capacity to be used in this logical drive configuration Action Replace this drive with a larger capacity drive Drive Bay X has Invalid M P Stamp Description Phy...

Page 15: ...ays power down the server before powering down any external drive enclosures Drive Bay X is Failed Description The indicated physical drive has failed Action 1 Check for loose cable connections 2 If cable connectors are secure replace the drive Drive Bay X is Undergoing Drive Recovery Description This drive is being rebuilt from the corresponding mirror or parity data Action No action is required ...

Page 16: ... determine resolution Drive X Indicates Position Y Description Message indicates a designated physical drive which seems to be scrambled or in a drive bay other than the one for which it was originally configured Action 1 Examine the graphical drive representation on ADU to determine proper drive locations 2 Power down the server 3 Remove drive X and place it in drive position Y 4 Rearrange the dr...

Page 17: ...en disabled due to less than 75 of the battery packs being at the sufficient voltage level Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Less Than 75 of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description Battery pack on the array accelerator is below the required voltage levels Action Replace the array acceler...

Page 18: ...spinning up Action If a drive or enclosure has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted during POST press F2 to fail the missing drives Logical Drive X Status Overheated Description The temper...

Page 19: ... If a drive or enclosure has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted during POST press F2 to fail the missing drives Mirror Data Miscompare Description Data was found at reset initialization ...

Page 20: ...s clocked down Action If you select the reduced power mode in RBSU the processor are displayed as their reduced speed during POST This message indicates that the RBSU reduced power mode has been enabled and also indicates the maximum speed for the installed processors Processor Not Started Processor Stalled Description If processor fails to launch or fails after being launched but before completin...

Page 21: ...lems and should be upgraded Action Update the drive to the latest firmware version SCSI Port X Drive ID Y Has Exceeded the Following Threshold s Description The monitor and performance threshold for this drive has been violated Action Check and resolve the threshold that has been violated SCSI Port X Drive ID Y is not Stamped for Monitoring Description The drive has not been stamped with monitor a...

Page 22: ...replace this drive when conditions permit Description A predictive failure warning for this hard drive has been generated indicating a drive failure is imminent Action Replace this drive at the earliest opportunity Refer to the server documentation for drive replacement information before performing this operation SCSI Port X Drive ID Y Was Replaced On a Good Volume failure message Description ADU...

Page 23: ... SOLUTION Make sure all cooling fans are operating properly Also be sure the operating environment of storage enclosure is within temperature specifications Description The external storage unit is generating a temperature alert Action 1 Be sure all fans are connected and operating properly 2 Be sure the operating environment of the storage unit is within specifications 3 For better airflow remove...

Page 24: ...ower down system and move the drives back to the original controller Description You have exceeded the maximum number of drives supported for this controller and the connected controller was not part of the original array configuration Action 1 Update the controller to the latest firmware version 2 If the problem persists Replace this controller with the original controller or Replace this control...

Page 25: ... controller s firmware SOLUTION Upgrade the firmware on this controller If this doesn t solve the problem then power down system then move drives back to the original controller Description The current firmware version on the controller cannot interpret the configuration information on the connected drives Action Update the controller to the latest firmware version or If the problem persists move ...

Page 26: ... the Same Model SOLUTION Power down the system and verify that the redundant controllers are different models If they are different models replace the other controller with the same model as this one Description ADU detected two different controller models installed in a redundant controller configuration This is not supported and one or both controllers may not be operating properly Action Use th...

Page 27: ...figuration Processor Required in Slot 1 Description Processor required in slot 1 Action If you do not install a supported processor in slot 1 this message is displayed and the system halts Warning Bit Detected Description A monitor and performance threshold violation may have occurred The status of a logical drive may not be OK Action Check the other error messages for an indication of the problem...

Page 28: ...erating in Single Ended Mode SOLUTION This usually occurs when a single ended drive type is inserted into an enclosure with other drive types and that makes the entire enclosure operate in single ended mode To maximize performance replace the single ended drive with a type that matches the other drives Description One or more single ended mode SCSI drives are installed in an external storage unit ...

Page 29: ...disabled Action Reboot the Controller to enable the cache Until the reboot occurs array accelerator operations such as Expansion Extension and Migration are disabled Array Accelerator The cache is disabled because the batteries are low Action Replace the batteries if the batteries do not recharge within 36 powered on hours Array Accelerator This controller has been set up to be a part of a redunda...

Page 30: ...n Upgrade the controller to the latest firmware If the problem persists contact HP support HP contact information on page 399 Array status The array has failed Action Check for failed physical or logical drives in the array and correct the failure cause Array status The array currently has a drive erase operation queued running stopped or completed on a logical or physical drive Action No action i...

Page 31: ...the cache module if not present If this doesn t solve the problem power down the server and move the drives back to the original controller If this message is observed without any drive movement check if the cache module has failed and replace it if required If the problem persists contact HP support HP contact information on page 399 Controller State The array controller contains redundant connec...

Page 32: ...ontroller but the existing configuration and data will be overwritten and potentially lost Action Do one of the following If this message is observed after moving a configured array of drives from another controller then upgrade the firmware on this controller Also check if the cache module is installed Install the cache module if not present If this doesn t solve the problem power down the server...

Page 33: ...ss ID External SCSI array controllers that support SSP require HBAs to have an access ID Action Upgrade the HBA If the problem persists contact HP support HP contact information on page 399 Drive Offline due to Erase Operation The logical drive is offline from having an erase in progress Action No action is required The logical drive will be offline temporarily Logical drive migrate and extend ope...

Page 34: ...version of Storage Config Mod than is currently running Action Obtain the latest version of HP SSA Logical drive state Background parity initialization is currently queued or in progress on this logical drive If background parity initialization is queued it will start when I O is performed on the drive When background parity initialization completes the performance of the logical drive will improv...

Page 35: ...e to a lower value using the HP SSA NVRAM Error Board ID could not be read Read Only Table failed checksum test Unrecoverable error Action Contact HP support HP contact information on page 399 NVRAM Error Bootstrap NVRAM image failed checksum test but a backup image was found and successfully restored A system restart is needed Action Restart the server NVRAM Error Bootstrap NVRAM image failed che...

Page 36: ... for configuration by this version of controller firmware Action Replace the physical drive with a drive supported by the controller Physical Drive State This drive is smaller in size than the drive it is replacing It is not supported for configuration and should be disconnected from this controller Action Replace the physical drive with a larger drive supported by the controller Physical Drive St...

Page 37: ...edundant Path Failure The logical drive is degraded due to the loss of a redundant path Action Check the storage box I O module and cables to restore redundant paths to the logical drive Redundant Path Failure The physical drive is degraded due to the loss of a redundant path Action Check the storage box I O module and cables to restore redundant paths to the physical drive Redundant Path Failure ...

Page 38: ...sure The enclosure is reporting a critical temperature status condition Power off the enclosure immediately Action Power off the enclosure immediately Be sure that all the fans are connected and operating properly Replace any defective fans For better airflow remove any dust buildup from fans or other areas If the problem persists contact HP support HP contact information on page 399 Storage Enclo...

Page 39: ...on before removing replacing reseating or modifying system components Non numeric messages or beeps only Advanced Memory Protection mode Advanced ECC Audible Beeps None Possible Cause Advanced ECC support is enabled Action None Advanced Memory Protection mode Online spare with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Online Spare Audible Beeps None Possible Cause This mes...

Page 40: ...ponents as indicated Fan Solution Not Fully Redundant Audible Beeps Possible Cause The minimum number of required fans is installed but some redundant fans are missing or failed Action Install fans or replace failed fans to complete redundancy Fan Solution Not Sufficient Audible Beeps Possible Cause The minimum number of required fans is missing or failed Action Install fans or replace any failed ...

Page 41: ...on Run Insight Diagnostics and replace failed components as indicated Fatal Hub Link Error Audible Beeps None Possible Cause The hub link interface has experienced a critical failure that caused an NMI Action Run Insight Diagnostics and replace failed components as indicated FATAL ROM ERROR The System ROM is not Properly Programmed Possible Cause The System ROM is not properly programmed Action Re...

Page 42: ...delines provided in Performing processor procedures in the troubleshooting process Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board 2 Replace any failed components as indicated including processors and PPMs Invalid memory types were found on the same node Please check DIMM compatibility Some DIMMs may not be used Descriptio...

Page 43: ...talling more than one type of power supply Action Install supported power supplies in a supported configuration For supported power supply configurations see the server documentation on the HP website http www hp com support Mixed processor speeds detected Please make sure that all processors are the same speed System Halted Description Mixed processor speeds are not supported Action See the serve...

Page 44: ... keyboard failure has occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard Parity Check 2 System DIMM Memory Audible Beeps None Possible Cause An uncorrectable error memory event occurred in a memory DIMM Action Run Insight Diagnostics to identify failed DIMMs Then use the DIMM LEDs to identi...

Page 45: ...ing replacement of the system board See the server documentation for supported processors If the processor is supported remove the processor update the system to latest ROM and then reinstall the processor Redundant ROM Detected This system contains a valid backup system ROM Audible Beeps None Possible Cause The system recognizes both the system ROM and redundant ROM as valid This is not an error ...

Page 46: ...ause Unsupported DIMMs are installed that do not contain a temperature sensor All supported DIMMs for this platform include internal temperature sensors Action See the server documentation for supported DIMMs Install only DIMMs supported by the server This system only supports 667 MHz Front Side Bus Speed Processors One or more 800 MHz Front Side Bus Speed Processors have been initialized at 667 M...

Page 47: ... processor stepping is not supported by the current system ROM Action See the server documentation for supported processors If a ROM version exists that supports the processor do the following 1 Power down the server 2 Insert a Systems ROMPAQ diskette containing the latest ROM version 3 Boot the system to flash the system to the latest ROM version Allow 15 minutes for the process to complete Succe...

Page 48: ...eps None Possible Cause The iLO 2 firmware is not responding The iLO 2 firmware may be corrupt Action If the iLO 2 firmware is corrupt update the iLO 2 firmware using the Firmware Maintenance CD WARNING iLO 3 not responding System health monitoring has been disabled Audible Beeps None Possible Cause The iLO firmware is not responding The iLO firmware may be corrupt Action If the iLO firmware is co...

Page 49: ... and replace failed components as indicated 101 Option ROM Checksum Error An add in card in your system is not working correctly If you have recently added new hardware remove it and see if the problem remains If this message goes away after you remove your new hardware there may be a problem with the add in card Possible Cause An expansion board in the system is not working correctly Action If yo...

Page 50: ...imers and similar devices CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support HP contact information on page 399 before proceeding Action Contact an authorized service provider for a system board replacement 104 ASR Timer Failure Audible Beeps None Possible Cause System board f...

Page 51: ...n Insight Diagnostics and replace failed components as indicated 203 Memory Address Error Audible Beeps None Possible Cause Memory failure detected Action Run Insight Diagnostics and replace failed components as indicated 207 Invalid Memory Configuration Detected DIMMs installed when no corresponding processor is detected Description Processor is required to be installed for memory to be used Acti...

Page 52: ...e of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Bank X Not Utilized Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Board X Bank X Not Utilized Possible Cause Installed DIM...

Page 53: ...re Memory Configuration No Valid Banks for Online Spare Possible Cause Two valid banks are not available to support an online spare memory configuration Action Install or reinstall DIMMs to support online spare configuration 209 Online Spare Memory Configuration Spare Bank is Invalid Possible Cause Installed DIMMs for online spare bank are of a size smaller than another bank Action Install or rein...

Page 54: ...sible cause Two processors with different cache sizes are installed Action Remove one of the processors 212 Processor Failed Processor X Possible Cause Processor in slot X failed Action 1 Run Insight Diagnostics CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process Failure to follow the recomm...

Page 55: ...or is installed System Halted Possible cause No DIMMs are installed in the system or no DIMMs are installed for which there is a corresponding processor Action Install DIMMs or verify there is a corresponding processor for the installed DIMMs 232 Memory initialization error Processor X DIMM Y failed No usable memory detected System Halted Possible cause All of the installed memory failed the memor...

Page 56: ...as detected on a channel containing Quad Rank DIMMs Action Ensure the correct number of DIMMs are installed 238 DIMM Configuration Error Processor X Channel Y Quad Rank DIMMs must be installed in the first socket of any memory channel in which they are populated System Halted Possible cause Quad Rank DIMMs are installed after SR or DR DIMMs Action Ensure Quad Rank DIMMs are installed in the first ...

Page 57: ...ion Install the processors sequentially starting with Processor 1 System Halted Possible cause Processors are installed in the incorrect order Action Install the processors sequentially starting with Processor 1 243 Unsupported Option Card configuration The option card installed in Slot X is not supported in that slot with the current server configuration Action Move the Option Card to a different...

Page 58: ...upported Option Card configuration The option card installed in Slot X is only supported in Slot Y Action Move the option card from Slot X to Slot Y Possible cause The option card is not supported in the slot indicated in the error message Action Move the option card to the slot indicated in the error message 249 Unsupported Option Card configuration The option card installed in Slot X is not supp...

Page 59: ...s invalid The system is operating on the Backup System ROM Action Flash the System ROM to the preferred revision to restore System ROM redundancy 264 Fatal System ROM Error The System ROM is not programmed properly System halted Action Replace the System ROM part 265 Fatal System ROM Error The programming of the System ROM cannot be verified Action Reset iLO and cold boot the system 266 Non Volati...

Page 60: ...ry mapped I O than is available System halted Action Remove one or more option cards to allow the system to boot 277 Secure Boot Authentication Failure One or more UEFI drivers or applications failed authentication and was not executed Action Confirm the system has FW SW that supports Secure Boot and has not been compromised 278 Secure Boot Authentication Failure One or more UEFI drivers or applic...

Page 61: ...n No action required 287 IMPORTANT The removal of a network device has been detected The device has been removed from the Standard Boot Order IPL Action No action required 288 IMPORTANT A new storage device has been detected and has been added to the end of the Boot Controller Order Action No action required 289 IMPORTANT A new network or storage device has been detected This device will not be sh...

Page 62: ...the operating system Action Replace the failed DIMM to restore the full amount of memory 295 DIMM Failure Uncorrectable Memory Error Memory Board X DIMM Y This memory will not be available to the operating system Action Replace the failed DIMM to restore the full amount of memory 296 DIMM Configuration Error Processor X DIMM Y Non production DIMM detected System halted Action Remove non production...

Page 63: ...nd then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard 303 Keyboard Controller Error Audible Beeps None Possible Cause System board keyboard or mouse controller failure occurred Action 1 Be sure the keyboard and mouse are connected CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you belie...

Page 64: ...ent Fan Solution The system does not have the minimum required number of operating fans Action Install the minimum required fans to prevent possible damage to system components 310 IMPORTANT Fan Solution Not Redundant The system does not have the minimum required operating fans for redundancy Action Install additional fans if redundancy is required 311 HP Smart Storage Battery Configuration Error ...

Page 65: ...sible Cause A hardware conflict in the system is preventing the parallel port from working correctly Action 1 If you have recently added new hardware remove it to see if the hardware is the cause of the conflict 2 Run the server setup utility to reassign resources for the parallel port and manually resolve the resource conflict 3 Run Insight Diagnostics and replace failed components as indicated 6...

Page 66: ... resolve the conflict 2 Run Insight Diagnostics and replace failed components as indicated 1100 Series 1151 Com Port X Address Assignment Conflict Possible Cause Both external and internal serial ports are assigned to COM X Action Run the server setup utility and correct the configuration 1500 Series 1500 iLO 4 configuration is temporarily unavailable Possible cause iLO is busy or unresponsive to ...

Page 67: ... battery 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool Press Esc key to resume booting without waiting for the system to cool WARNING Pressing Esc is NOT recommended as the system may shutdown unexpectedly Audible Beeps None Possible Cause The temperature measured by one of the system temperature sensors has exceeded acceptable levels In many cases this is due to the amb...

Page 68: ...ted Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Failure Detected Fan Zone CPU Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sur...

Page 69: ...ly Zone Fan Assembly Failure Detected Either the Assembly is not installed or multiple fans have failed Audible Beeps None Possible Cause Required fans are missing or not spinning Action 1 Check the fans to be sure they are installed and working 2 Be sure the assembly is properly connected and each fan is properly seated 3 If the problem persists replace the failed fans 4 If a known working replac...

Page 70: ...eeps None Possible Cause The server configuration requires an additional power supply A moving bar is displayed indicating that the system is waiting for another power supply to be installed Action Install the additional power supply 1615 Power Supply Failure Power Supply Unplugged or Power Supply Fan Failure in Bay X Audible Beeps None Possible Cause The power supply has failed or it is installed...

Page 71: ...cy may be limited Action No action required This message can be disabled in RBSU 1700 Series 1700 Slot X Drive Array Please replace Cache Module Battery Pack Caching will be enabled once the Battery Pack has been replaced and charged Audible Beeps None Possible Cause The battery needs to be replaced and charged Action Replace and charge the battery pack 1701 Slot X Drive Array Please install Cache...

Page 72: ...errupt 13h BIOS Cannot Continue System Halted Audible Beeps None Possible Cause An application has overwritten memory reserved by the Smart Array controller Action If this occurs when a particular application is loaded check for an updated version of that application 1707 Slot X Drive Array Controller Bootstrap NVRAM checksum failed The second line of the message includes one of the following line...

Page 73: ...oller memory requirements Action Perform RAID migration to smaller stripe size using HP SSA 1713 Slot X Drive Array Redundant ROM Reprogramming Failure Replace the controller if this error persists after restarting system Audible Beeps None Possible Cause Flash ROM is failing The controller detects a checksum failure but is unable to reprogram the backup ROM Action 1 Update the controller to the l...

Page 74: ...ve Array Disk Drive s Reporting OVERHEATED Condition Port X Box Y Bay s Z Audible Beeps None Possible Cause The drives listed in this message are currently in an overheated state Action Check the fans and be sure the air flows over the drive Install the access panel if removed 1718 Slot X Drive Array Device discovery found more devices attached to this controller than firmware currently supports S...

Page 75: ...sible Cause The logical drive configuration has been updated automatically following physical drive position changes Action Reassign spare drives using HP SSA 1726 Slot X Drive Array Cache Memory Size or Battery Presence Has Changed Cache Module configuration has automatically been updated Possible Cause The cache module configuration has been updated automatically due to replacement of the cache ...

Page 76: ...732 Slot X Drive Array Cache Module Battery Pack Missing Caching is disabled until additional Battery Packs are installed Audible Beeps None Possible Cause Battery packs are detached from the controller or have failed Action Check the battery pack to be sure the connection is secure If the condition persists then install a replacement battery pack 1733 Slot X Drive Array Storage Enclosure Firmware...

Page 77: ...ath failure with logical drive s corresponding to these disk drives Audible Beeps None Possible Cause A problem exists with the storage enclosure redundant cabling A single path was found to drives that were previously connected redundantly Action Check the storage box I O module and cable to restore redundant paths to the drives then do one of the following If the redundant cables paths were not ...

Page 78: ...ed are offline Action Do one of the following Wait for the erase process to complete before using the logical drive Abort the erase process using ACU 1743 Slot X Drive Array Logical Drive Erase Operation s are Queued Logical drives will temporarily go offline while being erased Audible Beeps None Possible Cause The drives being erased are offline Action Do one of the following Wait for the erase p...

Page 79: ...n indicates one or more drive s are located in drive bays that are inaccessible when the memory module is detached Capacity Expansion operation s are paused because the Cache Module has been detached ALL logical drive s have been disabled To avoid data loss upgrade controller or move the drives back to the original controller Run Array Configuration Utility to discard the current array and create ...

Page 80: ...m Operating Temperature Exceeded During Previous Power Up Audible Beeps None Possible Cause The controller is overheating Action Be sure adequate system cooling and sufficient airflow across the controller are available 1754 Slot X Drive Array One or more RAID levels are configured but are not supported due to controller model or an inactive missing license key Please re attach drives to original ...

Page 81: ...resume when Automatic Data Recovery has been Completed Expansion will resume when Battery Pack Super Cap is connected Audible Beeps None Possible Cause The capacity expansion process has been temporarily disabled Action Follow the action that is displayed onscreen to resume the capacity expansion process 1766 Slot X Drive Array requires System ROM Upgrade Action Run the Systems ROMPaq Utility 1768...

Page 82: ...roliantstorage Model XYZ minimum version Audible Beeps None Possible Cause Drive firmware update needed Action The indicated drives are running firmware that is known to cause intermittent problems Update all drives to the latest firmware version 1774 Slot X Drive Array Obsolete data found in Cache Module Data Found in Cache Module was Older Than Data Found on Drives Obsolete Data has been Discard...

Page 83: ...ink Errors Detected by Expander Incorrect Bay Information Received from Enclosure Installed drives not detected only I O module 2 present Audible Beeps None Possible Cause Environment threshold was violated on the drive enclosure Action Check the cooling fan operation by placing a hand over the fan Be sure the internal plenum cooling fan in tower servers or storage systems is operational If the fa...

Page 84: ...e s reenabled Restore data from backup if replacement drive s have been installed Audible Beeps None Possible Cause Previously failed logical drives are attached to the controller Action Be sure the system is always powered up and down correctly When powering up the system all external storage systems must be powered up before or at the same time as the server When powering down the system the ser...

Page 85: ...lace defective cables drive X or both 1784 Slot X Drive Array Drive Failure The following disk drive s should be replaced Port X Box Y Bay s Z Audible Beeps None Possible Cause Defective drive or cables detected Action 1 Be sure all cables are connected properly and securely 2 Be sure all drives are fully seated 3 Replace defective cables drive X or both 1785 Slot X Drive Array not Configured foll...

Page 86: ...ailed or replacement drive has not yet been rebuilt Action Perform one of the following actions o Press the F1 key to continue with recovery of data to the drive Data will be automatically restored to drive X when a failed drive has been replaced or to the original drive if it is working again without errors o Press the F2 key to continue without recovery of data to the drive The failed drive will...

Page 87: ... cable exists Action If replacement drives are installed in the wrong bays properly reinstall the drives as indicated and then do one of the following o Press the F1 key to restart the server with the drive array disabled o Press the F2 key to use the drives as configured and lose all the data on them If a bad power cable connection exists a Repair the connection and press the F2 key b If the prob...

Page 88: ... is required No data has been lost Perform orderly system shutdowns to avoid leaving data in the write back cache 1793 Slot X Drive Array Data in Write Back Cache has been Lost plus one of the following Battery Pack Charge Depleted Battery Pack Disconnected Write Back Cache Backup Failed Write Back Cache Restore Failed Audible Beeps None Possible Cause Power was interrupted while data was in the w...

Page 89: ... missing Depending on the array controller model the cache may be disabled or the controller might not be usable until this problem is corrected Action 1 Reseat the cache module if the connector is loose 2 If the problem persists replace the cache module 1797 Slot X Drive Array Write Back Cache Backup Previously Failed Caching is disabled Audible beeps None Possible causes HP Smart Storage Battery...

Page 90: ...One or more logical drives failed due to loss of data in posted writes memory Action Press the F1 key to continue with the logical drives disabled Press the F2 key to accept data loss and re enable logical drives After pressing the F2 key check the integrity of the file system and restore lost data from backup 1800 Series 1802 Slot X Drive Array Dual domain configured or detected but not supported...

Page 91: ... storage Audible Beeps None Possible Cause The Cache Module is incompatible with the controller Action Replace the Cache Module 1808 Slot X Drive Array Cache Module critical error IMPORTANT Access to all storage has been disabled Action Replace the Cache Module to re enable all storage Audible Beeps None Possible Cause The Cache Module has a critical error Action Replace the Cache Module 1809 Slot...

Page 92: ...tion For more information see the server user guide 1817 Slot X Encryption Failure Encryption is enabled for the controller but the Master Key name is not set Action Use HP SSA to set the Master Key name for the controller and then reboot For more information see the server user guide 1818 Slot X Encryption Failure Key Management Mode mismatch between controller and drives Dependent encrypted driv...

Page 93: ... the firmware and configure the controller encryption to bring the encrypted drives online 1827 Slot X Drive Array Please install Cache Module Battery Pack Caching will be enabled once Battery Pack is installed and charged 1828 Slot X Drive Array Cache Module Battery Pack is not installed IMPORTANT Unsupported Configuration Cache Module functionality is limited Action Install the Battery Pack to r...

Page 94: ...documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server NOTE The error messages in this section may b...

Page 95: ... operating system documentation Corrected Memory Error Threshold Passed Slot X Memory Module Y Corrected Memory Error Threshold Passed System Memory Corrected Memory Error Threshold Passed Memory Module Unknown Event Type Correctable error threshold exceeded Action Continue normal operation and then replace the memory module during the next scheduled maintenance to ensure reliable operation EISA E...

Page 96: ...o follow the guidelines provided in Performing processor procedures in the troubleshooting process Failure to follow the recommended guidelines can cause damage to the system board requiring replacement of the system board Replace the processor Real Time Clock Battery Failing Event Type System configuration battery low Action Replace the system configuration battery System AC Power Overload Power ...

Page 97: ...t bus error CAUTION Only authorized technicians trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support HP contact information on page 399 before proceeding Action Replace the board on which the processor is installed Uncorrectable Memory Error Slot X Memory Module Y Uncorrectable Memory Error System Memory Uncorrect...

Page 98: ...ors Message ID 4169 Severity Warning Description The processor in slot X socket X has corrected an excessive number of internal errors The system will continue to operate Action CAUTION Before removing or replacing any processors be sure to follow the guidelines provided in Performing processor procedures in the troubleshooting process Failure to follow the recommended guidelines can cause damage ...

Page 99: ...HP ProLiant server errors 99 Replace the processor ...

Page 100: ...r fault LEDs and the subsystems that are affected Not all power faults are used by all servers Subsystem LED behavior System board 1 flash Processor 2 flashes Memory 3 flashes Riser board PCIe slots 4 flashes FlexibleLOM 5 flashes Removable HP Flexible Smart Array controller Smart SAS HBA controller 6 flashes System board PCIe slots 7 flashes Power backplane or storage backplane 8 flashes Power su...

Page 101: ...s indicates the status of the controller Item Color Name Interpretation 1 Green Heartbeat When the controller is in good health this LED flashes at 1 Hz During power up this LED is solid for up to 2 seconds 2 Amber Fault When an error occurs this LED is on During power up this LED is solid for up to 2 seconds 3 Green Crypto On All attached volumes are encrypted Off All attached volumes are plainte...

Page 102: ...untime LEDs indicates the status of the controller Item Color Name Interpretation 1 Green Heartbeat When the controller is in good health this LED flashes at 1 Hz During power up this LED is solid for up to 2 seconds 2 Amber Fault When an error occurs this LED is on During power up this LED is solid for up to 2 seconds 3 Green Crypto On All attached volumes are encrypted Off All attached volumes a...

Page 103: ...untime LEDs indicates the status of the controller Item Color Name Interpretation 1 Green Heartbeat When the controller is in good health this LED flashes at 1 Hz During power up this LED is solid for up to 2 seconds 2 Amber Fault When an error occurs this LED is on During power up this LED is solid for up to 2 seconds 3 Green Crypto On All attached volumes are encrypted Off All attached volumes a...

Page 104: ...untime LEDs indicates the status of the controller Item Color Name Interpretation 1 Green Heartbeat When the controller is in good health this LED flashes at 1 Hz During power up this LED is solid for up to 2 seconds 2 Amber Fault When an error occurs this LED is on During power up this LED is solid for up to 2 seconds 3 Green Crypto On All attached volumes are encrypted Off All attached volumes a...

Page 105: ...y 2 seconds The cache microcontroller is executing from within its boot loader and receiving new flash code from the host controller Off Flashing once per second Flashing once per second The cache module is powering up and the battery is charging Off Off Flashing once per second The cache module is idle and the battery is charging Off Off On The cache module is idle and the battery is charged Off ...

Page 106: ...ray Windows Event Log messages Message identifiers 24578 24599 Message Id 24578 Severity Informational Log message The HP Smart Array SAS SATA event notification service version 1 Message Id 24579 Severity Informational Log message An event queue overflow has occurred for the array controller controller name slot information At least one event has been lost This controller will only queue up to 10...

Page 107: ...The controller has restarted without utilizing its DIMM Message Id 24585 Severity Warning Log message The drive type physical drive located in bay bay number is offline but operational This drive can be found in box box number which is connected to port port number of the array controller controller name slot information The offline reason received from the HP Smart Array firmware is firmware erro...

Page 108: ...ble to communicate with drive after multiple bus resets and retries may be due to this drive or another drive that is corrupting the parallel SCSI bus REMOVED_IN_HOT_PLUG Drive has been hot removed INIT_REQUEST_SENSE_FAILED Request Sense command failed during device discovery initialization INIT_START_UNIT_FAILED Start Unit command failed during device discovery initialization INQUIRY_FAILED Inqui...

Page 109: ... to SCSI ID but the corresponding bay is empty FAULTY_ID_BAY_OCCUPIED Bay is occupied by a drive that does not respond to the corresponding SCSI ID FAULTY_ID_INVALID_BAY Drive responds to an ID that doesn t have a valid corresponding bay WRITE_RETRIES_FAILED Unable to complete a write operation after several retries QUEUE_FULL_ON_ZERO Drive indicates that its queue is full when we have no requests...

Page 110: ... or spin down the installed disk drive s Message Id 24589 Severity Warning Log message Sensor number sensor number has reported that the internal temperature is nearing the preset temperature limit This sensor is located in box box number which is connected to port port number of array controller controller name slot information The array controller may enact precautionary measures to prevent data...

Page 111: ...drive can be found in box box number which is connected to port port number of the array controller controller name slot information The failure reason received from the HP Smart Array firmware is firmware error code firmware error code values TOO_SMALL_IN_LOAD_CONFIG Replacement drive is too small for configured volume s ERROR_ERASING_RIS Could not write to reserved configuration sectors after mu...

Page 112: ...led after multiple retries NON_DISK_DEVICE Attached device is not a hard disk per its inquiry data READ_CAPACITY_FAILED Read Capacity command failed after multiple retries INVALID_BLOCK_SIZE Drive indicates it is not formatted for 512 bytes per sector HOT_PLUG_REQUEST_SENSE_FAILED Request Sense command failed after drive hot added HOT_PLUG_START_UNIT_FAILED Start Unit command failed after drive ho...

Page 113: ...we have no requests outstanding to the drive SMART_ERROR_REPORTED Drive has reported a predictive failure error when controller is configured to automatically fail instead of reporting imminent failure of drives that report this error PHY_RESET_FAILED Phy reset request failed FR_CHKBLK_FAILED_WRITE Drive failed write command while checking for media errors FR_ATI_TEST_FAILED_WRITE Drive failed wri...

Page 114: ...ype because it contains an unsupported RIS configuration Message Id 24598 Severity Informational Log message Logical drive logical drive number of array controller controller name slot information has encountered a status change from Status previous status to Status current status previous status and current status values OK FAILED NOT CONFIGURED INTERIM RECOVERY MODE READY FOR RECOVERY RECOVERING...

Page 115: ...NG PHYSICAL DRIVE REPLACED PHYSICAL DRIVE NOT PROPERLY CONNECTED HARDWARE IS OVERHEATING HARDWARE HAS OVERHEATED EXPANDING NOT YET AVAILABLE QUEUED FOR EXPANSION DISABLED DUE TO SCSI ID CONFLICT EJECTED ERASING UNKNOWN Message identifiers 24600 24624 Message Id 24600 Severity Error Log message Logical drive logical drive number of array controller controller name slot information has encountered a...

Page 116: ... recovery of logical drive logical driver number configured on array controller controller name slot information was aborted while rebuilding due to an unrecoverable read error Physical drive number physical drive number was the replacement drive being rebuilt before the read error occurred while physical drive number physical drive number is the error drive which reported the read error Message I...

Page 117: ...cal drive number configured on array controller controller name slot information returned a fatal error during a read write request from to the volume Logical block address lba number block count bc number and command command number were taken from the failed logical I O request Array controller controller name slot information is also reporting that the last physical drive to report a fatal error...

Page 118: ... Array controller controller name slot information has reported that either redundant I O module number module number in box box number was repaired or its path was repaired Box box number is connected to port port number of the array controller Message Id 24614 Severity Informational Log message Array controller controller name slot information has reported that the external array controller atta...

Page 119: ... reporting that no additional details are available The Smart Array firmware is reporting that the redundant cabling configuration on the controller has a mix of storage boxes with and without redundant I O modules The Smart Array firmware is reporting that a redundant I O paths exist due to direct loopback of the controller ports The Smart Array firmware is reporting that the redundant I O module...

Page 120: ...sk drive s Message Id 24623 Severity Informational Log message Fan number fan number is reporting a degraded condition This fan is located in box number box number which is connected to port port number of array controller controller name slot information Message Id 24624 Severity Informational Log message Fan number fan number located on fan module fan module number is reporting a degraded condit...

Page 121: ...mational Log message A tape drive connected to port port number of array controller controller name slot information has been inserted removed Message Id 24631 Severity Informational Log message Fan module fan module number in box number box number is reporting a degraded condition Box number box number is connected to port port number of array controller controller name slot information Message I...

Page 122: ...message All of the storage enclosure processors SEPs in box box number have failed and there is currently no environmental management and monitoring available for this storage box Box box number is connected to port port number of array controller controller name slot information Message Id 24640 Severity Informational Log message The Smart Array controller controller name slot information is now ...

Page 123: ...d 24648 Severity Error Log message The Smart Array controller controller name slot information is no longer redundant because one or more drives has been determined not to be able to support redundant controller operations Message Id 24649 Severity Warning Log message The Smart Array controller controller name slot information is no longer redundant because an expand operation is in progress The c...

Page 124: ...troller name slot information has been detached external specification values the external controller attached to Message Id 24654 Severity Informational Log message SnapShot ID ID number of logical drive logical drive number on external specification array controller controller name slot information has been deleted external specification values the external controller attached to Message Id 2465...

Page 125: ...n started on Snapshot ID ID number of logical drive logical drive number on external specification array controller controller name slot information external specification values the external controller attached to Message Id 24659 Severity Informational Log message Port port number of controller controller name slot information is reporting PHY status for PHY number phy number Message Id 24660 Se...

Page 126: ...ot information is approaching its limit external specification values the external controller attached to Message Id 24670 Severity Error Log message Snapshot resource volume of logical drive logical drive number on external specification array controller controller name slot information has failed external specification values the external controller attached to Message Id 24671 Severity Informat...

Page 127: ...atch the data drives Message identifiers 24675 24699 Message Id 24675 Severity Warning Log message Data that was previously consistent is now being reported as inconsistent additional data The inconsistent data may be caused by a power loss during write activity or by a drive returning corrupt data The inconsistent data is between block address block address 1 and block address block address 2 of ...

Page 128: ...er Message Id 24681 Severity Warning Log message Device bus fault occurred on storage box box number port port number of array controller controller name slot information This may result in a downshift in transfer rate for one or more hard drives on the bus Message Id 24682 Severity Informational Log message An error log update has occurred for the physical drive with BMIC device index device inde...

Page 129: ...ded The previously reported media defects have been overwritten Capacity expansion operations may now be conducted Message Id 24687 Severity Informational Log message A firmware update is needed for the physical drive with product ID ID number connected to array controller controller name slot information The recommended minimum firmware revision should be revision number Message Id 24688 Severity...

Page 130: ...ed hardware Message Id 24695 Severity Warning Log message A SAS link error has been detected between the onboard expander port port number of array controller controller name slot information and attached device attached device index Please check this data path and the associated hardware Message Id 24696 Severity Warning Log message A SAS link error has been detected between I O module module num...

Page 131: ...the installed disk drive s The external Smart Array controller is attached to the host side Smart Array controller controller name slot information Message Id 24702 Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that fan number fan number is reporting a degraded condition The external Smart Array controller is...

Page 132: ...Id 24707 Severity Warning Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that redundant power supply number power supply number has reported a fault The external Smart Array controller is attached to the host side Smart Array controller controller name slot information Message Id 24708 Severity Informational Log message The external...

Page 133: ...ng unrecognized Not Ready sense codes NOT_READY Drive is not ready and will not spin up HARDWARE_ERROR Drive is returning a Hardware Error sense key controller unable to get drive back online ABORTED_COMMAND Drive is returning an Aborted Command sense key controller unable to get drive back online WRITE_PROTECTED Drive is returning a sense key indicating it is write protected SPIN_UP_FAILURE_IN_RE...

Page 134: ...k was removed from GDP_VPD_INQUIRY_FAILED Could not read drive serial number after multiple retries GDP_MODE_SENSE_FAILED Could not read certain mode pages after multiple retries DRIVE_NOT_IN_48BIT_MODE SATA drive is not supported in 48 bit LBA mode DRIVE_TYPE_MIX_IN_HOT_PLUG Attempt to hot add a SATA drive as a replacement in a SAS only volume or vice versa DRIVE_TYPE_MIX_IN_LOAD_CFG attempt to u...

Page 135: ...ed on it but it hasn t been replaced yet Message Id 24710 Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that logical drive logical drive number has encountered a status change from Status previous status to Status current status The external Smart Array controller is attached to the host side Smart Array cont...

Page 136: ...ler name slot information previous status and current status values OK FAILED NOT CONFIGURED INTERIM RECOVERY MODE READY FOR RECOVERY RECOVERING WRONG PHYSICAL DRIVE REPLACED PHYSICAL DRIVE NOT PROPERLY CONNECTED HARDWARE IS OVERHEATING HARDWARE HAS OVERHEATED EXPANDING NOT YET AVAILABLE QUEUED FOR EXPANSION DISABLED DUE TO SCSI ID CONFLICT EJECTED ERASING UNKNOWN Message Id 24712 Severity Error L...

Page 137: ...s in a failed state but has had one or more drive replacements and is now ready to change to a status of OK However this status change will not occur until the logical drive is re enabled Please re enable the logical drive either via the HP Array Configuration Utility or by power cycling the MSA chassis The external Smart Array controller is attached to the host side Smart Array controller control...

Page 138: ... Array controller is attached to the host side Smart Array controller controller name slot information Message Id 24717 Severity Warning Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that due to an unrecoverable write error the recovery of logical drive logical drive number was aborted while rebuilding a physical drive The physical...

Page 139: ... to the host side Smart Array controller controller name slot information Message Id 24722 Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that its cache batteries are missing The external Smart Array controller is attached to the host side Smart Array controller controller name slot information Message Id 2472...

Page 140: ...controller name slot information Message Id 24727 Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that the surface analysis uncorrectable read error condition for logical drive logical drive number has ended The previously reported media defects have been overwritten Capacity expansion operations may now be con...

Page 141: ... Array controller controller name slot information Message Id 24733 Severity Informational Log message The external Smart Array controllers located in the MSA chassis labeled as chassis label are now redundant The external Smart Array controller reporting this event is attached to the host side Smart Array controller controller name slot information Message Id 24734 Severity Error Log message The ...

Page 142: ...ecause the other external controller is reporting a cache failure The external Smart Array controller reporting this event is attached to the host side Smart Array controller controller name slot information Message Id 24740 Severity Error Log message The external Smart Array controllers located in the MSA chassis labeled as chassis label are no longer redundant because both array controllers cann...

Page 143: ... in the MSA chassis labeled as chassis label has reported that a SAS link error has been detected from its onboard expander Please check this controller to ensure it is functioning properly The external Smart Array controller reporting this event is attached to the host side Smart Array controller controller name slot information Message Id 24746 Severity Warning Log message The external Smart Arr...

Page 144: ...ers 24750 24774 Message Id 24750 Severity Warning Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that a SAS link error has been detected between port port number and the switch expander connected to this port Please check this data path and the associated hardware The external Smart Array controller reporting this event is attached ...

Page 145: ...Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis number has reported that either redundant I O module number module number in box box number was added or the cable to this module was connected The cable and I O module are connected to port port number of the external controller The external Smart Array controller reporting this ev...

Page 146: ...ray controller located in the MSA chassis labeled as chassis label has reported that an unsupported configuration has occurred with the redundant cabling that is attached to port port number firmware information Please check the cabling and ensure that a supported configuration is being used The external Smart Array controller reporting this event is attached to the host side Smart Array controlle...

Page 147: ...ing that the drive type physical hard drive located in bay bay number is not supported not supported reason The external Smart Array controller is attached to the host side Smart Array controller controller name slot information not supported reason values because it is a singled ported drive because it is a SATA drive because it is smaller than the drive it is replacing because it is of an unreco...

Page 148: ... controller is attached to the host side Smart Array controller controller name slot information Message Id 24770 Severity Error Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that fan number fan number located on fan module fan module number has failed The external Smart Array controller may attempt to shut down power and or spin d...

Page 149: ...ay number is offline The offline reason received from the HP Smart Array firmware is firmware error code The external Smart Array controller is attached to the host side Smart Array controller controller name slot information firmware error code values TOO_SMALL_IN_LOAD_CONFIG Replacement drive is too small for configured volume s ERROR_ERASING_RIS Could not write to reserved configuration sectors...

Page 150: ...evice discovery initialization INQUIRY_FAILED Inquiry command failed after multiple retries NON_DISK_DEVICE Attached device is not a hard disk per its inquiry data READ_CAPACITY_FAILED Read Capacity command failed after multiple retries INVALID_BLOCK_SIZE Drive indicates it is not formatted for 512 bytes per sector HOT_PLUG_REQUEST_SENSE_FAILED Request Sense command failed after drive hot added HO...

Page 151: ...queue is full when we have no requests outstanding to the drive SMART_ERROR_REPORTED Drive has reported a predictive failure error when controller is configured to automatically fail instead of reporting imminent failure of drives that report this error PHY_RESET_FAILED Phy reset request failed FR_CHKBLK_FAILED_WRITE Drive failed write command while checking for media errors FR_ATI_TEST_FAILED_WRI...

Page 152: ...o the host side Smart Array controller controller name slot information Message Id 24779 Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis label is reporting that surface analysis has repaired an inconsistent stripe on logical drive logical drive number by updating the parity data to match the data drive contents The external Smart...

Page 153: ...graded condition The external Smart Array controller is attached to the host side Smart Array controller controller name slot information Message Id 24784 Severity Informational Log message The external Smart Array controller located in the MSA chassis labeled as chassis label has reported that fan module fan module number is now operational The external Smart Array controller is attached to the h...

Page 154: ...rmation Message Id 24790 Severity Warning Log message The external Smart Array controller located in the MSA chassis labeled as chassis number is reporting that the drive type physical drive located in bay bay number is in a SMART trip state that indicates the drive has reached 0 percent usage left Indicates that the drive has a S M A R T wear error and is approaching the maximum usage limit for w...

Page 155: ...re limit C The current temperature is current temperature C as reported by sensor number sensor number The external Smart Array controller may enact precautionary measures to prevent data loss should the temperature reach the operating limit The external Smart Array controller is attached to the host side Smart Array controller controller name slot information Message Id 24796 Severity Information...

Page 156: ...verity Warning Log message The external Smart Array controller located in the MSA chassis labeled as chassis label is reporting that the 3physical drive located in bay bay number could nobe authenticated as a genuine HP hard drive This drive s status LEDs will not be controlled The external Smart Array controller is attached to the host side Smart Array controller controller name slot information ...

Page 157: ...ller is attached to the host side Smart Array controller controller name slot information Message Id 24807 Severity Warning Log message Array controller controller name slot information has reported that the cache module flash memory is installed but Supercap is disabled This is an unsupported configuration Message Id 24808 Severity Warning Log message The external Smart Array controller located i...

Page 158: ... Severity Error Log message The controller bus 2 device 3 function 4 has failed Critical memory allocation failure Message Id 5005 Severity Error Log message The controller bus 2 device 3 function 4 failed to post Message Id 5006 Severity Error Log message The controller bus 2 device 3 function 4 failed with lockup code 0x 5 LED status 0x 6 ...

Page 159: ...is not valid 3 The maximum number of users already exists 5 The requested user does not exist 6 The submitted group already exists 7 Invalid privilege level 8 Insufficient privileges for the requested operation 10 The submitted user was already enabled 11 The submitted user was already disabled 12 The submitted user already has administrator rights 13 The submitted user is not an administrator 14 ...

Page 160: ... variable for the submitted blade failed 41 Setting the boot order for the submitted blade failed 42 Setting the power control for the submitted blade failed 43 Setting the max power for the submitted bladed failed 44 Shutting down the submitted blade failed 45 Clearing the submitted blade failed 46 Getting blade information for the submitted blade failed 47 Getting blade status for the submitted ...

Page 161: ... the lockfile for the submitted blade 72 The submitted E mail address is not valid 73 Libem is not able to talk to iLO 74 Downloading the submitted file failed 75 The certificate could not be verified 76 Could not save the authorization keys 77 The SSH key size is not correct 78 Could not ping the requested url 79 Could not generate the CSR 80 Could not generate the SSO 81 Could not read the finge...

Page 162: ...ers has already been reached 120 The starting IP address and Net Mask must be set before enabling EBIPA 121 The LDAP group does not exist 122 The LDAP group already exists 123 The maximum number of LDAP groups has already been reached 125 Error getting Insight Display information 126 Error getting Insight Display status 127 Error reading the certificate 128 Error setting the time zone 129 Error in...

Page 163: ...l time must be between 60 and 86400 seconds 155 Could not create new file 156 Could not write the file to the disk 157 The submitted image is too big 158 The submitted image is not a BMP image 159 The submitted image does not have the appropriate dimensions 160 Non standard BMP images are not supported 161 The specified item was not found 162 The protocol specified in the URL is not supported 163 ...

Page 164: ...195 The string entered for DNS server 2 is not valid 196 Error trying to remove a nonexistent SSO name 197 Error trying to add an SSO name 198 Invalid SNMP trap community 201 Could not open the event pipe for reading 202 Did not read the proper size for events 203 Event length mismatch 204 The event listener was terminated 211 Error obtaining blade power reduction status 212 Update the other OA fi...

Page 165: ... iLO Select Pack License or iLO Advanced Pack License on the server blade when LDAP is enabled on the Onboard Administrator 234 Invalid characters detected 235 HP Onboard Administrator is initializing Login disabled 236 Cannot retrieve Onboard Administrator media device array 237 The requested device is not ready 238 Power off or remove the partner blade 239 The current firmware does not support t...

Page 166: ... not a proper iLO image for the blade 270 The crc32 supplied does not match the provided file 271 Cannot delete the last CA with two factor authentication enabled 272 The Onboard Administrator cannot communicate with iLO 273 An EBIPA configuration error occurred 274 Link Loss Failover intervals must be between 30 and 86400 seconds 275 Network speed must be either 10Mbit or 100Mbit 276 Network dupl...

Page 167: ...re change for power cap 306 Enclosure Dynamic Power Cap feature is not allowed 307 Wrong number of bays specified for enclosure while setting capping bays to exclude 308 The number of bays opted out exceeds the maximum allowed 309 Enclosure Dynamic Power Cap feature is not allowed 310 Enclosure Dynamic Power Cap is set 311 Enclosure Dynamic Power Cap is not set Cannot confirm that device tray meet...

Page 168: ...han the requested Derated Circuit Capacity 345 The requested Derated Circuit Capacity is greater than the requested Rated Circuit Capacity 346 The requested set of bays to exclude cause the cap to be outside the allowable range 347 The requested set of bays to exclude cause the Derated Circuit Capacity to be outside the allowable range 348 The requested set of bays to exclude cause the Rated Circu...

Page 169: ...stem is already registered 379 Please disable Remote Support before performing this action 380 Transaction UUID is mismatched 381 Unable to download ilo flash image from the url provided Supported protocols are http https tftp and ftp 382 The Onboard Administrator is still initializing Please try your request again later 383 Failed to send Remote Support message Please make sure DNS is enabled and...

Page 170: ... When in FIPS MODE ON DEBUG strict passwords must be enabled 417 Certificate hash algorithm is not supported See OA syslog for more information 418 Downgrade is not allowed in FIPS Mode ON DEBUG Please set FIPS Mode to OFF and retry the operation 419 Could not persist firmware management log 427 E Keying busy 428 Error getting CLP strings 431 Enclosure Firmware Management is not ready please try a...

Page 171: ...ce Please unregister and re register device 461 Insufficient registration data Please retry registration 462 Missing SOAP header Please retry your last step If error persists and device is currently registered unregister and re register device 463 Missing GUID Please retry your last step If error persists and device is currently registered unregister and re register device 464 Corrupt GUID Please ...

Page 172: ...Mode is enabled 485 A user with read write access cannot be created while FIPS Mode is enabled 486 You cannot use a remote engine id with a trap 487 You cannot use the local engine id with an inform 489 Error adding the language pack 490 Error removing the language pack 491 The file provided is not a valid Onboard Administrator language pack image 492 Cannot remove the English language pack 493 Th...

Page 173: ... added to a group Please reset your password and retry registration 527 User must enter an HP Passport security Q and A and change password Please update your security Q and A update your password and retry registration 528 Protocol error occurred while communicating with the HP Insight Remote Support receiver 529 Failed to resolve proxy Please verify DNS settings proxy settings and connectivity 5...

Page 174: ...8 Unable to add IPv6 route The maximum number of IPV6 static routes already exist 569 IPv6 static route not found 570 Invalid IPv6 static route destination The route destination must be a valid IPv6 address 571 All items cannot be disabled 572 This action requires the OA to be in FIPS Mode ON DEBUG 573 Must set MINRATE option if using timeout range 574 Minimum data rate must be larger than 0 575 M...

Page 175: ... enclosure status Alertmail Failed to read cooling info Alertmail Failed to read enclosure info Alertmail Failed to read enclosure names Alertmail Failed to read enclosure status Alertmail Failed to read event from mgmt subsystem Alertmail Failed to read LCD status Alertmail Failed to read powersupply measurements Alertmail Failed to read rack topology information Alertmail Failed to read status o...

Page 176: ...ne TTY name got value Log type LOG_INFO Failure type Info OA Password for username changed by system OA Password for value changed by user username OA root login value sulogin Normal startup sulogin System Maintenance Mode CGI log messages Log type LOG_ERR Failure type SW cdrom iso There was a problem reading from dev cdrom however we cannot back out now CLI log messages Log type LOG_WARNING Failu...

Page 177: ...dhcpConfig fopen value OA dhcpConfig ioctl SIOCSIFADDR value OA dhcpConfig ioctl SIOCSIFBRDADDR value OA dhcpConfig ioctl SIOCSIFNETMASK value OA dhcpConfig open write close value OA dhcpDecline sendto value OA dhcpInform no IP address given OA dhcpRelease sendto value OA dhcpStart bind value OA dhcpStart fcntl value OA dhcpStart interface value is not Ethernet or 802 2 Token Ring OA dhcpStart ioc...

Page 178: ...nclosures enclosure s supported Please remove value enclosure s Enclosure Link Corrupted topology on eth2 Enclosure Link Corrupted topology on eth3 Enclosure Link Failed to create socket Enclosure Link Failed to detect Enclosure topology Enclosure Link Failed to disable lower chain Enclosure Link Failed to disable upper chain Enclosure Link Failed to enable lower chain Enclosure Link Failed to ena...

Page 179: ...ed on lower interface Enclosure Link Device detached on upper interface Enclosure Link Doing elink topology scan now Enclosure Link Found new elink topology Notifying subsystems Enclosure Link Found new Topology value enclosure added to chain value total Enclosure Link Found new Topology value enclosure removed from chain value total Enclosure Link Found new Topology New enclosure connected value ...

Page 180: ...formatted or corrupted envtools Warning EBIPA has been disabled on device and interconnect bays Please check configuration after downgrade Log type LOG_NOTICE Failure type Info envtools Downgrading NVRAM version from 24 to 23 envtools Downgrading NVRAM version from 25 to 24 envtools Downgrading NVRAM version from 26 to 25 envtools Downgrading NVRAM version from 27 to 26 envtools Factory Settings R...

Page 181: ...rmware version value version is not supported on this hardware OA_Flash Found core file Reboot after flash suppressed to allow developer to debug OA_Flash Invalid flash image OA_Flash Invalid flash image OA_Flash Only one flash instance can run at a time OA_Flash Out of memory while decoding flash image OA_Flash The firmware image provided is older than the current firmware and OA settings cannot ...

Page 182: ... too big for flash value CERTS Wrong file permissions detected Please reset to factory defaults CERTS Removing installed keys and certificates as part of setting factory defaults CERTS Failed to create data CERTS Failed to locate data CERTS Capacity exceeded by value bytes CERTS Failed to stage data CONFIG value has wrong file permissions CONFIG value has wrong permissions Please reset to factory ...

Page 183: ...G_NOTICE Failure type SW netreg Can t open netconf file netreg Can t read netconf file netreg Couldn t fork a new process netreg Couldn t start main ddns thread netreg DDNS Failed to add OA hostname to DDNS server Server is not authoritative for the DNS zone netreg DDNS Not implemented netreg DDNS Not in zone netreg DDNS Server failure netreg DDNS Unable to create socket netreg DDNS Update refused...

Page 184: ... No screenshot thread available OA Error opening fifo SAVEPNG_FIFO No screenshot thread available OA KVM Bay value bladeNumber All HTTP sessions to ILO are full Wait a few seconds and try again OA KVM Bay value bladeNumber Connection to blade failed OA KVM Bay value bladeNumber Connecting to blade failed because the blade is powered off OA KVM Bay value bladeNumber Could not connect Error value OA...

Page 185: ...A KVM Bay value bladeNumber Disconnected from blade due to app exit OA KVM Bay value bladeNumber Disconnected from blade OA KVM Bay value bladeNumber Must wait 5 minutes before attempting to acquire the console OA KVM Bay value bladeNumber Session acquired by different user OA KVM Blade value bladeNumber console session closed due to ILO firmware upgrade Operational log messages Log type LOG_EMERG...

Page 186: ...pe SW OA Enclosure Name change failed OA Failed NVRAM commit of Enclosure Dynamic Power Cap bay opt out list by value username OA Failed to reset the Onboard Administrator OA Rack Name change failed Log type LOG_CRIT Failure type Info Log cleared by value username OA CA certificate issuer value issuer CN installed by user value username OA CA certificate issuer value issuer CN removed by user valu...

Page 187: ...failed because the Active and Standby OAs do not have the same hardware version OA unable to run value mount OA Warning Unable to ping the remote oa_syslog server value Address Log type LOG_NOTICE Failure type Info FWSync OA firmware sync to value versionNumber complete OA value protocol was enabled disabled by user value username OA Alertmail domain changed to value mailDomain by user value usern...

Page 188: ...eNumber set to value by user value username OA EBIPA Server gateway for bay value bladeNumber set to value by user value username OA EBIPA Server IP Address value value for bay value bladeNumber by user value username OA EBIPA Server IP Gateway value value by user value username OA EBIPA Server IP Net Mask value value by user value username OA EBIPA Server netmask for bay value bladeNumber set to ...

Page 189: ...d user OA Factory defaults restored by value OA Firmware management interconnect bays to include have been changed OA Firmware management iso URL set to value URL OA Firmware management Onboard Administrator bays to include have been changed OA Firmware management policy set to auto discover OA Firmware management policy set to auto update OA Firmware management policy set to manual OA Firmware ma...

Page 190: ...OA Link Loss Failover interval set to value seconds by user value username OA Local user authentication was Disabled Enabled by user value username OA Name of Onboard Administrator value bayNumber was changed to value username OA Network Interface link forced to value speed Mbps Full Duplex by user value username OA Network Interface link forced to value speed Mbps Half Duplex by user value userna...

Page 191: ...value address was deleted by user value username OA Trusted Host value address was added by user value username OA Trusted Host value address was deleted by user value username OA Undoing VLAN IPCONFIG changes IP mode is set to DHCP for OA value number OA Undoing VLAN IPCONFIG changes IP mode is set to STATIC for OA value number OA USB enable changed to value Rebooting OA User value username privi...

Page 192: ...irst Boot Device value Boot Agent value OA Blade value bladeNumber DVD connection changed by user value username to value URL OA Cold Boot virtual command enacted on blade value bladeNumber by user value username OA Interconnect module value number has been reset by user value username OA Momentary Press virtual command enacted on blade value bladeNumber by user value username OA Onboard Administr...

Page 193: ...otNumber OA Temperature of I O module in slot value slotNumber is at alert level Log type LOG_WARNING Failure type SW OA iLO in bay value has not responded to the previous value count capping requests from the Enclosure Dynamic Power Cap Log type LOG_CRIT Failure type HW OA Tray firmware upgrade failed OA Blade in bay value bladeNumber contains an unsupported value mezz card OA Enclosure Status ch...

Page 194: ...ed on Interconnect value Port value Log type LOG_NOTICE Failure type HW OA AC Subsystem Overload FAILED Redundant Power value W DC Present Power value W AC OA Blade value bladeNumber Ambient Temperature Cable fault state is CRITICAL OA Blade value bladeNumber Ambient Temperature Cable fault state is DEGRADED OA Blade value bladeNumber Ambient Temperature caution state is CRITICAL OA Blade value bl...

Page 195: ...lue bladeNumber Power Control fault state is DEGRADED OA Blade value bladeNumber properly partners with its neighbor OA Blade value bladeNumber reported an unusually high power allocation value Please see customer advisory c01668472 Its invalid power value of value W has been capped at value W OA Blade value bladeNumber requested too little power OA Blade value bladeNumber Storage Condition fault ...

Page 196: ...ed Bay value OA PS Status Changed Bay value From unknown ok degraded failed To unknown ok degraded failed OA PS Status Changed Bay value From unknown ok degraded failed To unknown ok degraded failed due to communication issues Reinserting Power Supplies may correct the issue OA PS Subsystem N 1 Redundancy FAILED OA PS Subsystem N 1 Redundancy REPAIRED OA PS Subsystem N N Redundancy FAILED OA PS Su...

Page 197: ... Power Reduction is not enabled enclosure cap is not guaranteed if power redundancy is lost OA Fan Inserted Bay value fanNumber OA iLO in bay value bladeNumber appears responsive to the Enclosure Dynamic Power Cap again OA iLO in bay value bladeNumber is not responding to capping requests from the Enclosure Dynamic Power Cap Reset the iLO OA Server Power Reduction Deactivated OA Tray Update Can t ...

Page 198: ...ue bladeNumber Power Control state is OK OA Blade value bladeNumber Storage Condition state is OK OA Blade value bladeNumber thermal state is OK OA Blade inserted in bay value bladeNumber OA DC Subsystem Overloaded REPAIRED OA Enclosure ID setting has been restored to factory defaults OA Fan Inserted Bay value fanNumber OA Internal health status of interconnect in bay value slotNumber changed to O...

Page 199: ...D DVD USB Key value errorCode OA Failed to mount CD DVD USB Key value unsupported filesystem OA Interconnect inserted in bay value slotNumber OA VC module in interconnect bay value slotNumber has firmware revision value version but minimum firmware revision value version is required Log type LOG_INFO Failure type Info OA Tray firmware upgrade initiated OA Tray firmware upgrade succeeded OA Blade v...

Page 200: ... value OA Cannot open file value OA Cannot stat file value OA Can t open watchdog device errno value OA Could not read file count OA Could not write file count value OA File value could not set permissions value OA File value could not set user value group value OA File value failed to open OA File value failed to read OA File value failed to write OA File value failed to write into archive OA fla...

Page 201: ... the OA KVM OA LDAP value username logged into the Onboard Administrator on the OA serial console Log type LOG_CRIT Failure type SW LDAP auth could not identify password for value username LDAP error manipulating password Log type LOG_ERR Failure type SW LDAP bad username value username LDAP couldn t obtain coversation function value Log type LOG_NOTICE Failure type SW LDAP authentication failure ...

Page 202: ...edundancy Failed to read OA bay number Redundancy Failed to read OA status Redundancy Other Standby Active OA firmware v value version This OA Standby Active firmware v value version Redundancy Please upgrade to the latest firmware using this the other Onboard Administrator which is the active Redundancy WARNING The other OA Standby Active is running a different firmware OA Redundancy will be degr...

Page 203: ...ctor Two Factor authentication failed for user at value the certificate provided could not be authenticated Log type LOG_ERR Failure type SW Two Factor Error allocating memory Two Factor Error creating place holder for CRL Two Factor Error creating temp store for CRL Two Factor Error downloading CRL from value URL Two Factor Error mapping CRL files Two Factor Error starting CRL service Two Factor ...

Page 204: ... Description 22001 cpqRackNameChanged Rack Name has changed 22002 cpqRackEnclosureNameChanged Enclosure Name has changed 22003 cpqRackEnclosureRemoved Linked Enclosure removal detected 22004 cpqRackEnclosureInserted Linked Enclosure insertion detected 22008 cpqRackEnclosureFanFailed Enclosure fan has failed 22009 cpqRackEnclosureFanDegraded Enclosure fan is degraded 22010 cpqRackEnclosureFanOk Enc...

Page 205: ...ade requested too low power 22050 cpqRackServerBladeRemoved2 Blade removed2 22051 cpqRackServerBladeInserted2 Blade inserted2 Enclosure event notifications Enclosure events produce screen messages with the show events option enabled If you are directly affected by an event a message is produced whether the show events option is enabled or disabled Event messages include the device affected the dev...

Page 206: ...m the enclosure Interconnect Power Reset The power of an interconnect module was reset Interconnect Port Map Info The port mapping information of an interconnect module was updated LDAP Group Removed A LDAP group was removed from the Onboard Administrator If you are logged into the Onboard Administrator under this LDAP group you are disconnected OA System Log Cleared The Onboard Administrator syst...

Page 207: ...al sensor has changed state User Removed A user was removed from the Onboard Administrator If you are logged in as this user you are disconnected from the Onboard Administrator User Disabled A user was disabled If you are logged in as this user you are disconnected from the Onboard Administrator User Rights The privilege level of a user on the Onboard Administrator was changed If you are logged in...

Page 208: ...ring The VCM GUI and CLI do not support configuration of threshold trap parameters high water mark low water mark and averaging period For Flex 10 connections threshold traps reflect the state of the entire physical port These traps are not generated for individual FlexNICs For more information on Flex 10 connections see Flex 10 overview in the HP Virtual Connect for c Class BladeSystem User Guide...

Page 209: ... changes in VC managed objects SNMP traps The following table provides a summary of the available SNMP traps Trap Category Severity MIB cpqHoSWRunningStatusChangeTrap VCM Legacy Corresponds to the new value of cpqHoSWRunningStat us CPQHOST MIB connUnitStatusChange VC FC Other INFO FA MIB connUnitDeletedTrap VC FC Other INFO FA MIB connUnitEventTrap VC FC Other INFO FA MIB connUnitSensorStatusChang...

Page 210: ...ut utilization below low water mark VC Enet Port Threshold NORMAL VCM MIB Output utilization above high water mark VC Enet Port Threshold WARNING VCM MIB Output utilization below low water mark VC Enet Port Threshold NORMAL VCM MIB Input errors above high water mark VC Enet Port Threshold WARNING VCM MIB Input errors below low water mark VC Enet Port Threshold NORMAL VCM MIB Output errors above hi...

Page 211: ...cation The input line utilization on a port has dropped below its low water mark for longer than 30 seconds port is the index of the affected port in ifTable vcModOutputUtilizationUp port identification The output line utilization on a port has exceeded its high water mark for longer than 30 seconds port is the index of the affected port in ifTable vcModOutputUtilizationDown port identification Th...

Page 212: ...rther service degradation Administrative action is required to recover the port from this condition vcModPortProtectionConditio nCleared Port index to the ifTable ifIndex Port index to the vcModulePortTable Port protection status The port is recovered from port protection condition to normal operational state vcSwitchMemParityErrorEvent Error counter vcSwitchMemParityEr rorCount The switch hardwar...

Page 213: ...c0 iobay5 d3 v1 loop detected and automatically disabled The domain managed status ReasonCodes are provided in the following table Domain reason code Description vcDomainOk All enclosures and profiles are normal in the domain vcDomainAbnormalEnclosuresAndProfil es One or more enclosures and profiles are abnormal in the domain vcDomainSomeEnclosuresAbnormal At least one enclosure is not OK or Degra...

Page 214: ...lePortprotect A condition has been detected on the port causing port protection to be activated vcEnetmoduleIncompatible The module is incompatible for example a configured Enet module is replaced with an FC module vcEnetmoduleHwDegraded The module is being reported as degraded by the OA vcEnetmoduleUnknown The condition of the module is unknown vcFcmoduleOk The FC module is functioning normally v...

Page 215: ...known vcEnetNetworkManagedStatusChanged The following is an example of an Ethernet network Cause string Network BLUE has failed The following is an example of an Ethernet network RootCause string Port enc0 iobay5 X3 is unlinked Port enc0 iobay5 X4 is incompatible The Ethernet network managed status ReasonCodes are provided in the following table Ethernet network reason code Description vcNetworkOk...

Page 216: ...operation has completed following a checkpoint timeout trap The checkpoint valid status is true again This trap is not sent on every checkpoint completion but only on a checkpoint completion after a vcCheckpointTimeout trap has been sent vcDomainStackingLinkRedundancyStatusChange The stacking link connection redundancy status has changed The vcDomainStackingLinkRedundant OID contained within this ...

Page 217: ...on This alert indicates a service outage or substantially diminished capacity The standard Alert display color is red Domain events 1000 1999 1003 VCM OA communication down Severity CRITICAL Description The communication between the VC management application and the active Onboard Administrator has been interrupted Possible causes An error has occurred during the execution of a SOAP call from the ...

Page 218: ...ng used for substantial data traffic Verify that management network topology is correct Verify end to end connectivity for example the ping command Make sure the OA has appropriate firmware version and update if necessary If all workarounds fail a Export a support package from VC for HP analysis b Capture the output of the OA show all command for HP analysis c Contact HP customer support with the ...

Page 219: ...addresses do not conflict with other assignments on the network Verify that OA management network is not being used for substantial data traffic Verify that management network topology is correct Verify end to end connectivity for example the ping command Make sure the OA has appropriate firmware version and update if necessary If all workarounds fail a Export a support package from VC for HP anal...

Page 220: ...ailed Severity MAJOR Description An add import or recovery of an enclosure failed while attempting to perform a connection or reconnection with the enclosure Find operations are cause by a user request to add an enclosure to the domain Reconnections may be caused by a VCM reset VCM failover Configuration restore firmware upgrade user re authentication request or the reconnection of an enclosure th...

Page 221: ...s non functional due to a hardware or operating system failure VC cannot configure or monitor this module This error will impact network traffic Possible cause The OA reported the module status as failed This is due to a hardware failure or operating system failure The OS failure could be a kernel panic memory exhausted CPU overload or OS boot failure Action Do not attempt any configuration change...

Page 222: ...igured module that was in the interconnect bay Action Insert a module of the same type as the one that was previously configured Before removing the previous module make domain modifications so that the module that was removed is no longer used by the domain configuration profiles networks and fabrics When the module is removed it should not exist in the domain configuration and can be replaced by...

Page 223: ... the primary VC Enet module reset or reboot the Active Onboard Administrator in the remote enclosure Verify that the OA Enclosure Bay IP Addressing EBIPA is either disabled or is providing the correct information to each module 3031 Enet Module IP is 0 0 0 0 Severity MAJOR Description The OA is reporting that an Ethernet module does not have an IP address The module will be marked as NO COMM Possi...

Page 224: ...MAJOR Description The Onboard Administrator has reported to the VC management application that the indicated module has reported a hardware failure Possible causes A component hardware failure was detected A transient hardware or firmware failure occurred Action Power cycle the module to clear any transient failures If the condition persists or occurs repeatedly replace the module 4012 FC Module S...

Page 225: ... FC module is not responding to ISMIC commands due to a FW defect The VC FC module fails to start the DHCP client due to a FW defect and therefore does not respond to commands from VCM to provide the switch configuration including the FW revision number The VC FC module never obtains an IP address through DHCP and therefore does not respond to VCM commands The VC FC module never sends a COMM_OK OA...

Page 226: ...MAJOR Description The Virtual Connect Manager is unable to communicate with the server Possible cause The server is not responding to commands from the Virtual Connect Manager due to a BIOS iLO or hardware issue Actions Ensure there are no power issues in the enclosure Check appropriate BIOS or ILO versions are installed Verify the communication between OA and VC Remove and install the server blad...

Page 227: ...tion The profile is in a failed state because none of the connections is functioning correctly Possible cause All the connections in a profile are failed This is probably due to the networks and fabrics for all the connections being in a failed state Action Check the status of the individual connections and correct any problems For example if all the uplink ports in a network are disconnected that...

Page 228: ...bled on an unsupported Flex 10 NIC Possible cause An administrator has incorrectly configured the boot settings for the profile Actions Correct the specified profile settings to enable the iSCSI boot on a supported NIC Remove the iSCSI configuration from profile Insert a supported NIC card to configure iSCSI boot 6023 Profile is assigned to a multi blade server that has data missing Severity MAJOR...

Page 229: ... all uplink connectivity because of lack of configured ports or all configured ports are in a bad state or because a bad or incompatible transceiver was inserted Possible causes All of the uplink ports associated with the network are unlinked The user disables all the uplink ports associated with a non shared network The user disables all the uplink ports in a shared uplink set associated with a s...

Page 230: ...iminate the dependencies on the missing module Once the dependencies have been removed resetting VCM should clear the missing module indication 9014 Unknown Module state INCOMPATIBLE Severity MAJOR Description An unknown module is incompatible with the current domain configuration Possible causes An unknown module is adjacent to a module that is not unknown a VC module An unknown module is not sup...

Page 231: ...e of the same type Enet uplinkset events 17000 17999 17012 Enet uplinkset state FAILED Severity CRITICAL Description The VC Enet network lost uplink connectivity in the uplink set due to lack of configured ports all configured ports are in a bad state or a bad or incompatible transceiver was inserted Possible cause All the uplink ports in the shared uplink set associated with the network are unlin...

Page 232: ...ure_id id are missing 3 ERROR The Toolkit I O Driver hpsstkio sys is missing or not installed 4 ERROR The configuration can t be changed because the RBSU password has been set on the system The password must be cleared within RBSU before changes can be made 5 ERROR Unknown record Top Level Record ID id Config Method Type id ERROR Unknown feature found Config Choice Level 6 ERROR Invalid command li...

Page 233: ...ew features or restrict features when capturing configurations The default conrep xml file contains common hardware configuration settings for most ProLiant 300 500 and 700 series servers Some platforms require special settings that are contained in other XML files These files are included in the Scripting Toolkit and are available from the HP website http www hp com on the support page for each p...

Page 234: ...onrep xml is corrupt or not appropriate for the current platform CONREP screen output A typical screen output generated by CONREP is similar to the following conrep 3 00 SmartStart Scripting Toolkit Configuration Replication Program Copyright c 2007 2009 Hewlett Packard Development Company L P System Type ProLiant DL360 G4 ROM Date 08 16 2005 ROM Family P52 XML System Configuration conrep xml Hard...

Page 235: ...e A runtime failure of iLO can also be indicated by a repeated flashing pattern on all eight LEDs If a runtime error occurs reset iLO The LED indicators have the following assignments HB 7 6 5 4 3 2 1 LED indicator POST code activity completed Description Failure indicated None 00 Set up chip selects 2 02 Normal operation Scrub done HB and 2 82 Kernel launch Subsystem startup failed if this status...

Page 236: ...n critical error has occurred in iLO and iLO has reset itself If this issue persists call customer support SNMP trap delivery failure IP address Displays when the SMNP trap does not connect to the specified IP address Test SNMP trap alert failed for IP address Displays when the SNMP trap does not connect to the specified IP address Power outage SNMP trap alert failed for IP address Displays when t...

Page 237: ...ys the user who requested the removal Event Log Cleared User Displays when the user clears the Event Log Power Cycle Reset User Displays when the power has been reset Virtual Power Event User Displays when the Virtual Power Button is used Security Override Switch Setting is On Displays when the system is booted with the Security Override Switch set to On Security Override Switch Setting Changed to...

Page 238: ...ption should self correct Unable to fetch valid embedded media manager firmware image Displays when iLO cannot find the Media controller in the system firmware There is a ROM issue or a system failure causing the error Self test error attempting to test the media controller Displays when iLO is unable to communicate with the Media controller This is a system failure that can result in loss of SD C...

Page 239: ...s not been loaded 0x0018 The flash process could not be started 0x0019 The Remote Insight Board Firmware is being updated The board will be reset after the operation 0x001A The Remote Insight Board is being reset 0x001B The server is being reset 0x001C The Integrated Lights Out Event Log is being cleared 0x001D No image present in the Virtual Floppy drive 0x001E An invalid virtual floppy option ha...

Page 240: ...d certificate common name 0x0042 Certificate signature does not match private key 0x0043 This feature requires an installed license key 0x0044 This setting can not be changed while virtual media is connected 0x0045 This setting can not be changed while remote console is connected 0x0046 This setting can not be changed while Two Factor authentication is enabled 0x0047 This setting can not be change...

Page 241: ... and or FULL_DUPLEX 0x0064 Chosen Interface is not set to be enabled thus no change in configuration ENABLE_NIC needs to be set to Yes to proceed 0x0065 Invalid VLAN ID Valid Range is 1 to 4094 both inclusive 0x0066 Power capping is handled by Onboard Administrator 0x0067 Power capping information is not available 0x0068 Duplicate of existing SSH key 0x0069 Invalid SSH key data 0x006A User data er...

Page 242: ...s error 0x0093 An internal comm error occurred 0x0094 An internal communication error occurred 0x0095 A timeout occurred please try again 0x0096 Busy please retry 0x0097 A single system reboot is required 0x0098 Power capping is not available at this time try a single system reboot 0x99 Power capping has been disabled in the ROM by the user 0XA0 Incorrect URL 0XA1 Failed to connect to the URL 0XA3...

Page 243: ...s the F1 key inside the DNS DHCP page for advanced options to view the status of iLO DHCP requests Login issues Use the following information when attempting to resolve login issues Try the default login which is located on the network settings tag If you forget your password an administrator with the Administer User Accounts privilege can reset it If an administrator forgets his or her password t...

Page 244: ...ith either a WINS server or DDNS server These options are turned on as factory defaults and can be changed through RBSU or by selecting the Network Settings option on the Administration tab The clients used to access the iLO Management Port must be configured to use the same DDNS server where the IP address of the iLO Management Port was registered If you are using a WINS server and a non dynamic ...

Page 245: ... which indicates normal network traffic Run the iLO RBSU to confirm that the NIC is enabled and verify the assigned IP address and subnet mask Run the iLO RBSU and use the F1 Advanced tab inside of the DNS DHCP page to see the status of DHCP requests Ping the IP address of the NIC from a separate network workstation Attempt to connect with browser software by entering the IP address of the NIC as ...

Page 246: ... Changed On Off The state of the Security Override Switch has changed On Off Rack Server Power On Failed The server was unable to power on because insufficient power was available to power on the server Rack Server Power On Manual Override The server was manually forced by the customer to power on despite reporting insufficient power Rack Name Changed The name of the rack was changed Unable to rec...

Page 247: ...ted Solution Close and restart the Web browser or install your own certificates into iLO Troubleshooting directory issues The following sections discuss troubleshooting directory issues ActiveX controls are enabled and I see a prompt but the domain name login format does not work Solution 1 Log in with a local account and determine the directory server name 2 Verify the directory server name is a ...

Page 248: ...nsole window Solution Right click and drag the mouse cursor outside the Remote Console window and back inside If the mouse still fails to operate correctly or if this situation occurs frequently verify that your mouse settings match those recommended in the Optimizing mouse performance for Java Integrated Remote Console or Integrated Remote Console in the HP ProLiant Integrated Lights Out 3 v 1 20...

Page 249: ...g steps to recover Solution 1 Close the IRC or JRC 2 Select iLO Power Management Power Settings pages 3 In the Other Settings persistent mouse and keyboard settings select disabled and then click Apply 4 Open IRC or JRC again The mouse keyboard should now work IRC sends characters continuously after switching windows When the IRC sends characters continuously with no actual input after switching w...

Page 250: ... the local client system Ensure you can access them 5 Open a Java IRC session 6 Click Virtual Drives Floppy USB key and select Virtual Media Verify the Linux box displays 7 Type or select the path of the USB key floppy dev disk which is inserted to the client 8 Click the OK button ...

Page 251: ...ch between iLO and a multi user IRC session After logging on to a multi user IRC the Num Lock might go out of synch between iLO and some of the IRC sessions Solution 1 Click the Keyboard menu item on the out of synch IRC screen 2 Click Num Lock to synchronize the iLO Num Lock and the IRC console Num Lock Session leader does not receive connection request when IRC is in replay mode Solution As a se...

Page 252: ...IRC loses synchronization Eventually the Virtual Media connection resets multiple times and causes the operating system USB media drive to lose synchronization with the Virtual Media client Solution Reconnect to the IRC and the Virtual Media If possible reduce the number of simultaneous user sessions to iLO If necessary reset iLO You do not have to reset the server IRC failed to connect to server ...

Page 253: ... the iLO Remote Console applet provided by the web interface Troubleshooting video and monitor issues The following sections discuss items to be aware of when attempting to resolve video and monitor issues The client screen resolution must be greater than the screen resolution of the remote server User interface does not display correctly On ProLiant servers using Red Hat EL 4 0 and some other Lin...

Page 254: ...s Troubleshooting miscellaneous issues The following sections discuss troubleshooting miscellaneous hardware or software issues Cookie sharing between browser instances and iLO iLO uses browser session cookies in part to distinguish separate logins each browser window displays as a separate user login while actually sharing the same active session with the iLO These multiple logins can confuse the...

Page 255: ...n though it is not readily apparent If User1 continues to navigate in this mode User1 and User2 sharing the same process because User2 logged in and reset the session cookie the following can occur User1 session behaves consistently with the privileges assigned to User2 User1 activity keeps User2 session alive but User1 session can time out unexpectedly Logging out of either window causes both win...

Page 256: ...ring you to log in to iLO Offline firmware update for SmartStart maintenance Download the component to use with the SmartStart firmware maintenance CD under ROM Update Utility on the Maintenance tab These components can also be used with the HP Drive key boot utility Firmware Maintenance CD ROM Download the component to create a bootable CD ROM that contains many firmware updates for ProLiant serv...

Page 257: ...rd is flash To send a firmware image to iLO use the FTP client PUT command After receiving the image iLO validates the image If the image is a complete signed and valid firmware image the kernel begins programming the FLASH part After the image has been completely programmed into the FLASH part reset iLO by issuing the RESE command to the iLO FTP server Example F ilo ftp 192 168 1 2 Connected to 1...

Page 258: ...ot been issued a certificate 1 Open a browser and navigate to https domain controller 636 You can substitute domain in place of domain controller which accesses the DNS and checks which domain controller is handling requests for the domain Test multiple domain controllers to verify all of them have been issued a certificate 2 If SSL is operating correctly on the domain controller a certificate is ...

Page 259: ...B key drive on a Windows client computer 2 Using IRC connect the client USB key to the iLO virtual media drive on the target server 3 Make file changes to the connected iLO virtual media drive copy delete and so on 4 Safely unmount the iLO USB virtual media drive on the target server so that all data is updated to the virtual media drive 5 Disconnect the client USB key in IRC CAUTION Do not refres...

Page 260: ... the Server Name field with the new server name Use the Reset to Factory Defaults feature of the iLO RBSU utility to clear the Server Name field This procedure clears all iLO configuration information not just the Server Name information Change the server name on the Administration Access Settings Access Options page on the iLO browser interface Troubleshooting a remote host Troubleshooting a remo...

Page 261: ...NMP Trap Data Windows NT event log format The following pages contain HP Insight Management events that are entered into the Microsoft Windows NT Event Log when they occur Values are 32 bit values laid out as follows 3 3 2 2 2 2 2 2 2 2 2 2 1 1 1 1 1 1 1 1 1 1 1 0 9 8 7 6 5 4 3 2 1 0 9 8 7 6 5 4 3 2 1 0 9 8 7 6 5 4 3 2 1 0 Sev C R Facility Code where Sev The severity code 00 Success 01 Information...

Page 262: ...Ho2AppErrorTrap 11004 in CPQHOST MIB Symptom An application has generated an exception Specific error information is contained in the variable cpqHoSwPerfAppErrorDesc Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqHoSwPerfAppErrorDesc Supporting SNMP Trap Description cpqHoSwPerfAppErrorDesc NT Event ID 1162 Hex 0x8435048a cpqhsmsg dll Log Severity Warning 2 Log Message Rising Threshold Passed...

Page 263: ...list are those of the alarm entry that generated this trap Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqMeAlarmVariable cpqMeAlarmSampleType cpqMeAlarmValue cpqMeAlarmFallingThreshold cpqMeAlarmOwner cpqMeAlarmSeverity cpqMeAlarmExtendedDescription Supporting SNMP Trap Description cpqMeAlarmOwner Variable cpqMeAlarmVariable has value cpqMeAlarmValue cpqMeAlarmFallingThreshold NT Event ID 11...

Page 264: ...larm entry has crossed its critical falling threshold The instances of those objects contained within the variable list are those of the alarm entry that generated this trap Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqMeAlarmVariable cpqMeAlarmSampleType cpqMeAlarmValue cpqMeAlarmFallingThreshold cpqMeAlarmOwner cpqMeAlarmSeverity cpqMeAlarmExtendedDescription Supporting SNMP Trap Descript...

Page 265: ...qhsmsg dll Log Severity Error 3 Log Message The cluster resource 4 has failed SNMP Trap cpqClusterResourceFailed 15006 in CPQCLUS MIB Symptom This trap is sent any time the condition of a cluster resource has failed User Action Make a note of the cluster resource name and then check the resource for the cause of the failure Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqClusterResourceName Su...

Page 266: ...g Severity Warning 2 Log Message The cluster service on 4 has become degraded SNMP Trap cpqClusterNodeDegraded 15003 in CPQCLUS MIB Symptom This trap is sent any time the condition of a node in the cluster becomes degraded User Action Make a note of the cluster node name and then check the node for the cause of the degraded condition Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqClusterNodeN...

Page 267: ...ent ID 1174 Hex 0xc4350496 cpqhsmsg dll Log Severity Error 3 Log Message The Processor Performance Instance 4 is failed with Processor Time of 5 percent SNMP Trap cpqOsCpuTimeFailed 19002 in CPQWINOS MIB Symptom The Processor Time performance property is set to critical Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqOsCpuIndex cpqOsCpuInstance cpqOsCpuTimePercent Supporting SNMP Trap Descript...

Page 268: ...ical with Copy Read Hits of cpqOsCacheCopyReadHitsPercent percent NT Event ID 1177 Hex 0x84350499 cpqhsmsg dll Log Severity Warning 2 Log Message The PagingFile Performance Instance 4 is degraded with PagingFile Usage of 5 percent SNMP Trap cpqOsPageFileUsageDegraded 19005 in CPQWINOS MIB Symptom The PagingFile Usage performance property is set to degraded Supporting SNMP Trap Data sysName cpqHoTr...

Page 269: ...lDiskIndex cpqOsLogicalDiskInstance cpqOsLogicalDiskBusyTimePercent Supporting SNMP Trap Description The LogicalDisk performance instance cpqOsLogicalDiskInstance is degraded with DiskBusyTime of cpqOsLogicalDiskBusyTimePercent percent NT Event ID 1180 Hex 0xc435049c cpqhsmsg dll Log Severity Error 3 Log Message The Logical Disk Performance Instance 4 is failed with Disk Busy Time of 5 percent SNM...

Page 270: ...1800 Hex 0x84350708 Service Event Log Severity Warning 2 Log Message Unable to read security configuration information SNMP sets have been disabled Event identifier cpqhsmsg dll 1803 Hex 0xc435070b Service Event Log Severity Error 3 Log Message Unable to load a required library This error can be caused by a corrupt or missing file Reinstalling the Management Agents or running the Emergency Repair ...

Page 271: ...g Message Unable to read from the registry This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll 2052 Hex 0x84350804 Service Event Log Severity Warning 2 Log Message Unable to read 1 from the registry This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct ...

Page 272: ...Log Severity Warning 2 Log Message The Threshold Agent could not open the base of the registry The data contains the error code Event identifier cpqhsmsg dll 2306 Hex 0x84350902 Service Event Log Severity Warning 2 Log Message 1 The data contains the error code Event identifier cpqhsmsg dll 2307 Hex 0x84350903 Service Event Log Severity Warning 2 Log Message 1 The data contains the error code Even...

Page 273: ...known action code from the service The data contains the action code Event identifier cpqhsmsg dll 2317 Hex 0x8435090d Service Event Log Severity Warning 2 Log Message The Threshold Agent could not get the system type The data contains the error code Event identifier cpqhsmsg dll 2354 Hex 0x84350932 Service Event Log Severity Warning 2 Log Message The Threshold Agent could not create an SNMP sessi...

Page 274: ...s error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll 3075 Hex 0x84350c03 Service Event Log Severity Warning 2 Log Message Unable to read 1 from the registry This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll 3076 ...

Page 275: ...This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll 3843 Hex 0x84350f03 Service Event Log Severity Warning 2 Log Message Could not read the registry sub key 1 This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll...

Page 276: ...rmation 1 Log Message Resource status is offline The resource has failed or was taken offline by a cluster administrator Event identifier cpqhsmsg dll 3862 Hex 0x44350f16 Service Event Log Severity Information 1 Log Message Could not get the resource status The Cluster service may not be running Try to restart the Cluster service Event identifier cpqhsmsg dll 3863 Hex 0x44350f17 Service Event Log ...

Page 277: ... open the Cluster service registry key Event identifier cpqhsmsg dll 3872 Hex 0x84350f20 Service Event Log Severity Warning 2 Log Message The specified storage class is not supported by the Agent The Agent only supports the disk resource class Event identifier cpqhsmsg dll 3873 Hex 0x84350f21 Service Event Log Severity Warning 2 Log Message The fibre controller resided at the storage box is off li...

Page 278: ...ty Warning 2 Log Message The External Status MIB Agent could not read the registry value 1 The data contains the error code Event identifier cpqhsmsg dll 4357 Hex 0x84351105 Service Event Log Severity Warning 2 Log Message The External Status MIB Agent found an incorrect type for registry value 1 The data contains the type found Event identifier cpqhsmsg dll 4358 Hex 0x84351106 Service Event Log S...

Page 279: ...tem type The data contains the error code Event identifier cpqhsmsg dll 4402 Hex 0x84351132 Service Event Log Severity Warning 2 Log Message The External Status MIB Agent could not create an SNMP session The data contains the error code Event identifier cpqhsmsg dll 4403 Hex 0x84351133 Service Event Log Severity Warning 2 Log Message The External Status MIB Agent SNMP request failed The data conta...

Page 280: ... low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll 4612 Hex 0x84351204 Service Event Log Severity Warning 2 Log Message Could not read from the registry sub key 1 This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqhsmsg dll 4613 Hex 0x84351205 Service Event Log Severit...

Page 281: ...register with the Service Control Manager The data contains the error code Event identifier cpqstmsg dll 259 Hex 0x84350103 Service Event Log Severity Warning 2 Log Message The Storage Agents service could not set the service status with the Service Control Manager The data contains the error code Event identifier cpqstmsg dll 260 Hex 0x84350104 Service Event Log Severity Warning 2 Log Message The...

Page 282: ...torage Agents service could not stop agent 1 The data contains the error code Event identifier cpqstmsg dll 270 Hex 0x8435010e Service Event Log Severity Warning 2 Log Message The Storage Agents service could not terminate agent 1 The data contains the error code Event identifier cpqstmsg dll 271 Hex 0x8435010f Service Event Log Severity Warning 2 Log Message The Storage Agents service could not u...

Page 283: ...5 Hex 0x84350203 Service Event Log Severity Warning 2 Log Message Could not read the registry subkey 1 This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqstmsg dll 516 Hex 0x84350204 Service Event Log Severity Warning 2 Log Message Could not read the registry subkey 1 This error can be caused by a corrupt registr...

Page 284: ...verity Error 3 Log Message The Remote Alerter Agent detected a null handle on initialization The data contains the error code Event identifier cpqstmsg dll 773 Hex 0xc4350305 Service Event Log Severity Error 3 Log Message The Remote Alerter Agent received an error on WaitForMultipleObjects call The data contains the error code Event identifier cpqstmsg dll 774 Hex 0xc4350306 Service Event Log Seve...

Page 285: ... of a drive array logical drive The variable cpqDaLogDrvStatus indicates the current logical drive status Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaLogDrvStatus Supporting SNMP Trap Description Status is now cpqDaLogDrvStatus NT Event ID 1063 Hex 0xc4350427 cpqstmsg dll Log Severity Error 3 Event Title Drive Array Spare Drive Status Change Log Message The spare drive in slot 4 port 5 b...

Page 286: ...Trap Data sysName cpqHoTrapFlags cpqDaPhyDrvStatus cpqDaPhyDrvCntlrIndex cpqDaPhyDrvBusNumber cpqDaPhyDrvBay cpqDaPhyDrvModel cpqDaPhyDrvFWRev cpqDaPhyDrvSerialNum cpqDaPhyDrvFailureCode Supporting SNMP Trap Description Physical Drive Status is now cpqDaPhyDrvStatus NT Event ID 1065 Hex 0xc4350429 cpqstmsg dll Log Severity Error 3 Event Title Drive Array Accelerator Status Change Log Message The a...

Page 287: ...lerator cache memory when the server lost power that data has been lost User Action Verify that no data has been lost Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrSlot cpqDaCntlrModel cpqDaAccelSerialNumber cpqDaAccelTotalMemory Supporting SNMP Trap Description Accelerator lost battery power Data Loss possible NT Event ID 1067 Hex 0xc435042b cpqstmsg dll Log Severity Error 3 Event Ti...

Page 288: ...MP Trap Description Status is now cpqScsiCntlrStatus NT Event ID 1069 Hex 0xc435042d cpqstmsg dll Log Severity Error 3 Event Title SCSI Logical Drive Status Change Log Message The SCSI logical drive with SCSI target 6 connected to SCSI bus 5 of the controller in slot 4 SCSI has a new status of 2 SNMP Trap cpqScsi3LogDrvStatusChange 5021 in CPQSCSI MIB Symptom Logical Drive Statues Change The Stora...

Page 289: ...075 Hex 0x84350433 cpqstmsg dll Log Severity Warning 2 Event Title Storage System Fan Status Change Log Message The 6 7 storage system connected to SCSI bus 5 of the controller in slot 4 has a new status of 2 SNMP Trap cpqSs3FanStatusChange 8008 in CPQSTSYS MIB Symptom Storage System fan status change The agent has detected a change in the Fan Status of a storage system The variable cpqSsBoxFanSta...

Page 290: ...mptom Storage System temperature degraded The agent has detected a temperature status that has been set to degraded The storage system s temperature is outside of the normal operating range User Action Shut down the storage system as soon as possible Be sure that the storage system environment is being cooled properly and that no components are overheated Supporting SNMP Trap Data sysName cpqHoTra...

Page 291: ...torage system s side panel is not in a properly installed state This situation may result in improper cooling of the drives in the storage system due to air flow changes caused by the missing side panel User Action Replace the storage system side panel Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsBoxSidePanelStatus Supporting SNMP Trap Description Side panel is removed from unit NT Event ...

Page 292: ...e tape drive with SCSI target 6 connected to SCSI bus 5 of the controller in slot 4 has a new status of 2 SNMP Trap cpqTape4PhyDrvStatusChange 5016 in CPQSCSI MIB Symptom Tape Drive Status Change The Storage Agent has detected a change in the status of a Tape drive The current physical drive status is indicated in the cpqTapePhyDrvStatus variable Supporting SNMP Trap Data sysName cpqHoTrapFlags cp...

Page 293: ...upporting SNMP Trap Data sysName cpqHoTrapFlags cpqTapePhyDrvCondition Supporting SNMP Trap Description Status is now cpqTapePhyDrvCondition NT Event ID 1121 Hex 0x84350461 cpqstmsg dll Log Severity Warning 2 Event Title IDE Drive Status Degraded Log Message The IDE drive 4 has a degraded status and should be scheduled for replacement SNMP Trap cpqIdeDriveDegraded 14001 in CPQIDE MIB Symptom An ID...

Page 294: ...Change This trap indicates that the agent has detected a change in the status of an External Array logical drive The variable cpqFcaLogDrvStatus indicates the current logical drive status User Action If the logical drive status is failed examine the array for failed drives that need replacement Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsChassisName cpqSsChassisTime cpqFcaLogDrvBoxIndex ...

Page 295: ...DrvStatus for a physical drive on bus cpqFcaPhyDrvBusNumber bay cpqFcaPhyDrvBay NT Event ID 1147 Hex 0xc435047b cpqstmsg dll Log Severity Error 3 Event Title External Array Spare Drive Status Change Log Message The spare drive in port 5 bay 6 on array 4 has a new status of 7 SNMP Trap cpqFcaSpareStatusChange 16002 in CPQFCA MIB Symptom External Array Spare Drive Status Change This trap indicates t...

Page 296: ...he accelerator board Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsChassisName cpqSsChassisTime cpqFcaAccelBoxIoSlot cpqFcaAccelStatus cpqFcaCntlrModel cpqFcaAccelSerialNumber cpqFcaAccelTotalMemory cpqFcaAccelErrCode Supporting SNMP Trap Description Status is now cpqFcaAccelStatus NT Event ID 1149 Hex 0xc435047d cpqstmsg dll Log Severity Error 3 Event Title External Array Accelerator Bad ...

Page 297: ...r Action Replace the Accelerator Cache Board Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsChassisName cpqSsChassisTime cpqFcaAccelBoxIoSlot cpqFcaCntlrModel cpqFcaAccelSerialNumber cpqFcaAccelTotalMemory Supporting SNMP Trap Description Battery status is failed NT Event ID 1151 Hex 0xc435047f cpqstmsg dll Log Severity Error 3 Event Title External Array Controller Status Change Log Message...

Page 298: ...atus User Action If the fan status is degraded or failed replace any failed fans Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsChassisName cpqSsChassisTime cpqSsFanModuleLocation cpqSsFanModuleStatus cpqSsFanModuleSerialNumber cpqSsFanModuleBoardRevision Supporting SNMP Trap Description Storage system fan status changed to cpqSsFanModuleStatus NT Event ID 1153 Hex 0x84350481 cpqstmsg dll L...

Page 299: ...ptom Storage system power supply UPS status change The agent has detected a change status of a UPS attached to a storage system power supply The variable cpqSsPowerSupplyUpsStatus indicates the current status User Action If the UPS status is powerFailed 4 or batteryLow 5 restore power to the UPS Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsChassisName cpqSsChassisTime cpqSsPowerSupplyBay ...

Page 300: ...50484 cpqstmsg dll Log Severity Warning 2 Event Title SCSI Tape Library Failed Log Message The SCSI tape library with SCSI target 6 connected to SCSI bus 5 of the controller in slot 4 has encountered an error SNMP Trap cpqTape3LibraryFailed 5010 in CPQSCSI MIB Symptom Tape Library Error The Insight Agent has detected that an autoloader unit has encountered an error Supporting SNMP Trap Data sysNam...

Page 301: ...egraded condition NT Event ID 1159 Hex 0x84350487 cpqstmsg dll Log Severity Warning 2 Event Title SCSI Tape Library Door Open Log Message The SCSI tape library with SCSI target 6 connected to SCSI bus 5 of the controller in slot 4 has a door open so the unit is not operational SNMP Trap cpqTape3LibraryDoorOpen 5013 in CPQSCSI MIB Symptom Tape Library Door Open The Insight Agent has detected that t...

Page 302: ...csiCdLibraryStatus variable Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqCdLibraryCntlrIndex cpqCdLibraryBusIndex cpqCdLibraryScsiIdIndex cpqCdLibraryStatus Supporting SNMP Trap Description Status is now cpqCdLibraryStatus NT Event ID 1164 Hex 0x8435048c cpqstmsg dll Log Severity Warning 2 Event Title Drive Array Controller Status Change Log Message The Drive Array Controller in slot 4 has ...

Page 303: ...porting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrSlot cpqDaCntlrPartnerSlot Supporting SNMP Trap Description Controller in slot cpqDaCntlrSlot is now active NT Event ID 1173 Hex 0x84350495 cpqstmsg dll Log Severity Warning 2 Event Title Fibre Channel Tape Controller Status Change Log Message Fibre Channel tape controller with world wide name 4 has a new status of 5 SNMP Trap cpqFcTapeCntlrS...

Page 304: ... connections Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqFcTapeCntlrWWN cpqFcTapeLibraryScsiBus cpqFcTapeLibraryScsiTarget cpqFcTapeLibraryScsiLun cpqFcTapeLibraryStatus Supporting SNMP Trap Description Status is now cpqFcTapeLibraryStatus for the tape library NT Event ID 1175 Hex 0x84350497 cpqstmsg dll Log Severity Warning 2 Event Title Fibre Channel Tape Library Door Status Change Log M...

Page 305: ... the SCSI ID of the tape drive User Action If the tape is failed or is offline check the tape and all fibre channel connections Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqFcTapeCntlrWWN cpqFcTapeDriveScsiBus cpqFcTapeDriveScsiTarget cpqFcTapeDriveScsiLun cpqFcTapeDriveStatus Supporting SNMP Trap Description Status is now cpqFcTapeDriveStatus for a tape drive NT Event ID 1177 Hex 0x8435049...

Page 306: ...Bus cpqFcTapeDriveScsiTarget cpqFcTapeDriveScsiLun Supporting SNMP Trap Description Cleaning tape needs replacing NT Event ID 1179 Hex 0x8435049b cpqstmsg dll Log Severity Warning 2 Event Title External Array Controller Active Log Message The external controller in I O slot 5 of array 4 has become the active controller SNMP Trap cpqFcaCntlrActive 16014 in CPQFCA MIB Symptom Fibre Array Controller ...

Page 307: ...rget cpqDaTapeLibraryScsiLun cpqDaTapeLibraryModel cpqDaTapeLibraryFWRev cpqDaTapeLibrarySerialNumber cpqDaTapeLibraryStatus Supporting SNMP Trap Description Status is now cpqDaTapeLibraryStatus for the tape library NT Event ID 1181 Hex 0x8435049d cpqstmsg dll Log Severity Warning 2 Event Title Drive Array Tape Library Door Status Change Log Message The tape library in slot 4 SCSI bus 5 SCSI targe...

Page 308: ...e User Action If the tape is failed check the tape and all SCSI connections Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaTapeDrvCntlrIndex cpqDaTapeDrvBusIndex cpqDaTapeDrvScsiIdIndex cpqDaTapeDrvLunIndex cpqDaTapeDrvName cpqDaTapeDrvFwRev cpqDaTapeDrvSerialNumber cpqDaTapeDrvStatus Supporting SNMP Trap Description Status is now cpqDaTapeDrvStatus for a tape drive NT Event ID 1183 Hex 0x8...

Page 309: ...apeDrvBusIndex cpqDaTapeDrvScsiIdIndex cpqDaTapeDrvLunIndex Supporting SNMP Trap Description Cleaning tape needs replacing NT Event ID 1185 Hex 0x843504a1 cpqstmsg dll Log Severity Warning 2 Event Title Fibre Channel Controller Status Change Log Message The Fibre Channel Controller in slot 4 has a new status of 5 SNMP Trap cpqFca2HostCntlrStatusChange 16021 in CPQFCA MIB Symptom Fibre Channel Host...

Page 310: ...IdeAtaDiskSerialNumber cpqIdeAtaDiskStatus cpqIdeAtaDiskChannel cpqIdeAtaDiskNumber Supporting SNMP Trap Description Status is now cpqIdeAtaDiskStatus for the ATA disk NT Event ID 1187 Hex 0x843504a3 cpqstmsg dll Log Severity Warning 2 Event Title ATA RAID Logical Drive Status Change Log Message ATA RAID logical drive number 6 on the 5 in slot 4 has a new status of 2 SNMP Trap cpqIdeLogicalDriveSt...

Page 311: ...x cpqSsBackplaneVendor cpqSsBackplaneModel cpqSsBackplaneSerialNumber cpqSsBackplaneFanStatus Supporting SNMP Trap Description Storage system fan status changed to cpqSsBackplaneFanStatus NT Event ID 1189 Hex 0x843504a5 cpqstmsg dll Log Severity Warning 2 Event Title Storage System Temperature Status Change Log Message An enclosure attached to port 5 of storage system 4 has a new temperature statu...

Page 312: ...Status indicates the current status User Action If the power supply status is degraded restore power or replace the failed power supply Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsChassisName cpqSsChassisTime cpqSsBackplaneIndex cpqSsBackplaneVendor cpqSsBackplaneModel cpqSsBackplaneSerialNumber cpqSsBackplaneFtpsStatus Supporting SNMP Trap Description Storage system power supply status ...

Page 313: ... cpqTape5PhyDrvStatusChange 5019 in CPQSCSI MIB Symptom Tape Drive Status Change The Storage Agent has detected a change in the status of a tape drive The current physical drive status is indicated in the cpqTapePhyDrvStatus variable Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqTapePhyDrvCntlrIndex cpqTapePhyDrvBusIndex cpqTapePhyDrvScsiIdIndex cpqTapePhyDrvLunIndex cpqTapePhyDrvName cpqTap...

Page 314: ...n Status is now cpqFcTapeDriveStatus for a tape drive NT Event ID 1194 Hex 0x843504aa cpqstmsg dll Log Severity Warning 2 Event Title External Tape Drive Cleaning Required Log Message The tape drive at location 4 requires cleaning SNMP Trap cpqExtTapeDriveCleaningRequired 16024 in CPQFCA MIB Symptom External Tape Drive Cleaning Required trap The agent has detected a tape drive that needs to have a...

Page 315: ...pporting SNMP Trap Description Cleaning tape needs replacing NT Event ID 1196 Hex 0x843504ac cpqstmsg dll Log Severity Warning 2 Event Title Storage System Recovery Server Option Status Change Log Message Storage system 4 has a new RSO status of 5 SNMP Trap cpqSsExRecoveryServerStatusChange 8025 in CPQSTSYS MIB Symptom Storage System Recovery Server Option Status Change The agent has detected a ch...

Page 316: ...HoTrapFlags cpqFcTapeLibraryCntlrIndex cpqFcTapeLibraryScsiBus cpqFcTapeLibraryScsiTarget cpqFcTapeLibraryScsiLun cpqFcTapeLibraryModel cpqFcTapeLibraryFWRev cpqFcTapeLibrarySerialNumber cpqFcTapeLibraryLocation cpqFcTapeLibraryStatus Supporting SNMP Trap Description Status is now cpqFcTapeLibraryStatus for the tape library NT Event ID 1198 Hex 0x843504ae cpqstmsg dll Log Severity Warning 2 Event ...

Page 317: ... in the status of a drive array controller The variable cpqDaCntlrBoardStatus indicates the current controller status User Action If the board status is generalFailure 3 you may need to replace the controller If the board status is cableProblem 4 check the cable connections between the controller and the storage system Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrHwLocation cpqDaCntl...

Page 318: ...he status of a drive array spare drive The variable cpqDaSpareStatus indicates the current spare drive status User Action If the spare drive status is failed replace the drive Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrHwLocation cpqDaSpareCntlrIndex cpqDaSparePhyDrvIndex cpqDaSpareStatus cpqDaSpareBusNumber cpqDaSpareBay Supporting SNMP Trap Description Spare Status is now cpqDaSp...

Page 319: ...n 4 port 5 bay 6 with serial number 7 has exceeded a drive threshold SNMP Trap cpqDa6PhyDrvThreshPassedTrap 3037 in CPQIDA MIB Symptom Physical Drive Threshold Passed This trap indicates that the agent has detected a factory threshold associated with one of the physical drive objects on a drive array has been exceeded User Action Replace the physical drive Supporting SNMP Trap Data sysName cpqHoTr...

Page 320: ...pqDaAccelSerialNumber cpqDaAccelTotalMemory cpqDaAccelStatus cpqDaAccelErrCode Supporting SNMP Trap Description Status is now cpqDaAccelStatus NT Event ID 1205 Hex 0x843504b5 cpqstmsg dll Log Severity Warning 2 Event Title Drive Array Accelerator Bad Data Log Message The array accelerator board attached to the array controller in 4 is reporting that it contains bad cached data SNMP Trap cpqDa6Acce...

Page 321: ... cpqDaCntlrModel cpqDaAccelCntlrIndex cpqDaAccelSerialNumber cpqDaAccelTotalMemory Supporting SNMP Trap Description Battery status is failed NT Event ID 1207 Hex 0x843504b7 cpqstmsg dll Log Severity Warning 2 Event Title Drive Array Tape Library Status Change Log Message The tape library in 4 SCSI bus 5 SCSI target 6 has a new status of 7 SNMP Trap cpqDa6TapeLibraryStatusChange 3041 in CPQIDA MIB ...

Page 322: ... indicates the SCSI ID of the tape library User Action If the tape library door is open close the tape library door Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrHwLocation cpqDaTapeLibraryCntlrIndex cpqDaTapeLibraryScsiBus cpqDaTapeLibraryScsiTarget cpqDaTapeLibraryScsiLun cpqDaTapeLibraryModel cpqDaTapeLibraryFWRev cpqDaTapeLibrarySerialNumber cpqDaTapeLibraryDoorStatus Supporting S...

Page 323: ...Cleaning Required Log Message The tape drive in 4 SCSI bus 5 SCSI target 6 requires cleaning SNMP Trap cpqDa6TapeDriveCleaningRequired 3044 in CPQIDA MIB Symptom Tape Drive Cleaning Required trap The agent has detected a tape drive that needs to have a cleaning tape inserted and run This causes the tape drive heads to be cleaned Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrHwLocation...

Page 324: ...ng SNMP Trap Description Cleaning tape needs replacing NT Event ID 1212 Hex 0x843504bc cpqstmsg dll Log Severity Warning 2 Event Title Storage System Fan Status Change Log Message The 6 7 storage system connected to SCSI bus 5 of the controller in 4 has a new status of 2 SNMP Trap cpqSs5FanStatusChange 8026 in CPQSTSYS MIB Symptom Storage System fan status change The agent has detected a change in...

Page 325: ...oTrapFlags cpqSsBoxCntlrHwLocation cpqSsBoxCntlrIndex cpqSsBoxBusIndex cpqSsBoxVendor cpqSsBoxModel cpqSsBoxSerialNumber cpqSsBoxTempStatus Supporting SNMP Trap Description Storage System temperature status changed to cpqSsBoxTempStatus NT Event ID 1214 Hex 0x843504be cpqstmsg dll Log Severity Warning 2 Event Title Storage System Fault Tolerant Power Supply Status Change Log Message The fault tole...

Page 326: ...failed replace the controller Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqFcaHostCntlrHwLocation cpqFcaHostCntlrIndex cpqFcaHostCntlrStatus cpqFcaHostCntlrModel cpqFcaHostCntlrSerialNumber cpqFcaHostCntlrWorldWideName cpqFcaHostCntlrWorldWidePortName Supporting SNMP Trap Description Host controller has a new status of cpqFcaHostCntlrStatus NT Event ID 1216 Hex 0x843504c0 cpqstmsg dll Log S...

Page 327: ...pareStatusChange 3047 in CPQIDA MIB Symptom Spare Drive Status Change This trap indicates that the agent has detected a change in the status of a drive array spare drive The variable cpqDaSpareStatus indicates the current spare drive status User Action If the spare drive status is failed replace the drive Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqDaCntlrHwLocation cpqDaSpareCntlrIndex cp...

Page 328: ...ex 0x843504c3 cpqstmsg dll Log Severity Warning 2 Event Title Storage System Temperature Status Change Log Message The 6 7 storage system connected to 5 of the controller in 4 has a new temperature status of 2 SNMP Trap cpqSs6TempStatusChange 8030 in CPQSTSYS MIB Symptom Storage System Temperature Status Change The agent has detected a change in the temperature status of a storage system The varia...

Page 329: ...power or replace the failed power supply Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSsBoxCntlrHwLocation cpqSsBoxCntlrIndex cpqSsBoxBusIndex cpqSsBoxVendor cpqSsBoxModel cpqSsBoxSerialNumber cpqSsBoxFltTolPwrSupplyStatus cpqSsBoxLocationString Supporting SNMP Trap Description Storage System power supply status changed to cpqSsBoxFltTolPwrSupplyStatus NT Event ID 1221 Hex 0x843504c5 cpqstm...

Page 330: ...rage Agent has detected a change in the status of a SAS or SATA logical drive The current logical drive status is indicated in the cpqSasLogDrvStatus variable Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSasHbaHwLocation cpqSasLogDrvHbaIndex cpqSasLogDrvIndex cpqSasLogDrvStatus cpqSasLogDrvOsName Supporting SNMP Trap Description Status is now cpqSasLogDrvStatus NT Event ID 1223 Hex 0x843504...

Page 331: ...P Trap cpqDaCntlrPartnerStatusChange 3048 in CPQIDA MIB Symptom The agent has detected a change in the status of a drive array partner controller The variable cpqDaCntlrPartnerBoardStatus indicates the current partner controller status The variable cpqDaCntlrSerialNumber indicates the controller s serial number and cpqDaCntlrPartnerSerialNumber indicates the partner controller s serial number User...

Page 332: ...oxBusIndex cpqSsBoxVendor cpqSsBoxModel cpqSsBoxSerialNumber cpqSsBoxConnectionStatus cpqSsBoxLocationString cpqSsBoxTargetSasAddress cpqSsBoxLocalManageIpAddress Supporting SNMP Trap Description Storage system connection status changed to d NT Event ID 1226 Hex 0x843504ca cpqstmsg dll Log Severity Warning 2 Event Title SAS SATA Physical Drive SSD Wear Status Change Log Message The physical drive ...

Page 333: ...woPercentThreshold 6 ssdWearOut SNMP Trap cpqDaPhyDrvSSDWearStatusChange 3049 in CPQIDA MIB Symptom This trap signifies that the agent has detected a change in the SSD wear status of a drive array physical drive The variable cpqDaPhyDrvSSDWearStatus indicates the current SSD wear status User Action If the SSD wear status is ssdWearOut 6 replace the drive Supporting SNMP Trap Data sysName cpqHoTrap...

Page 334: ... Status is now d Event identifier cpqstmsg dll 1280 Hex 0x84350500 Service Event Log Severity Warning 2 Log Message Unable to allocate memory This indicates a low memory condition Rebooting the system will correct this error Event identifier cpqstmsg dll 1281 Hex 0x84350501 Service Event Log Severity Warning 2 Log Message Could not read from the registry subkey This error can be caused by a corrup...

Page 335: ...etected with the SCSI device monitor driver CPQSDM SYS The current driver version is 1 Cause You may not have rebooted after a Storage Agents upgrade Always reboot the system after installing agents Event identifier cpqstmsg dll 1346 Hex 0x84350540 Service Event Log Severity Warning 2 Log Message The SCSI controller on port 1 has been omitted The SCSI Agent could not get the slot data for the cont...

Page 336: ...tifier cpqstmsg dll 1807 Hex 0x4435070f Service Event Log Severity Information 1 Log Message The Storage SNMP Agent has determined the Storage Agents service is running Event identifier cpqstmsg dll 1808 Hex 0x44350710 Service Event Log Severity Information 1 Log Message The agent could not deliver trap 1 The agent was unable to use Asynchronous Management to deliver a trap This can be caused by a...

Page 337: ...erity Warning 2 Log Message The IDE Agent could not set an event The data contains the error code Event identifier cpqstmsg dll 3593 Hex 0x84350e09 Service Event Log Severity Warning 2 Log Message The IDE Agent could not create a mutex The data contains the error code Event identifier cpqstmsg dll 3594 Hex 0x84350e0a Service Event Log Severity Warning 2 Log Message The IDE Agent could not open a m...

Page 338: ... 0x84351003 Service Event Log Severity Warning 2 Log Message Could not read the registry subkey 1 This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqstmsg dll 4100 Hex 0x84351004 Service Event Log Severity Warning 2 Log Message Could not read the registry subkey 1 This error can be caused by a corrupt registry or...

Page 339: ...error The insertion string is 1 The data contains the error code Event identifier cpqsvmsg dll 257 Hex 0x84350101 Service Event Log Severity Warning 2 Log Message The Server Agents service could not allocate memory The data contains the error code Event identifier cpqsvmsg dll 258 Hex 0x84350102 Service Event Log Severity Warning 2 Log Message The Server Agents service could not register with the ...

Page 340: ...ot initialize agent 1 The data contains the error code Event identifier cpqsvmsg dll 267 Hex 0x8435010b Service Event Log Severity Warning 2 Log Message The Server Agents service could not start agent 1 The data contains the error code Event identifier cpqsvmsg dll 268 Hex 0x8435010c Service Event Log Severity Warning 2 Log Message The Server Agents service detected an invalid state for agent 1 Th...

Page 341: ...nt Log Severity Warning 2 Log Message The Remote Alerter Agent detected an invalid data type within an alert definition Event identifier cpqsvmsg dll 769 Hex 0x84350301 Service Event Log Severity Warning 2 Log Message The Remote Alerter Agent detected an error while attempting to log an alert remotely The data contains the error code Event identifier cpqsvmsg dll 770 Hex 0x84350302 Service Event L...

Page 342: ... cpqsvmsg dll Log Severity Warning 2 Log Message The Advanced Memory Protection subsystem has detected a memory fault The Online Spare Memory has been activated Schedule server down time to replace the memory SNMP Trap cpqHeResilientMemOnlineSpareEngaged 6047 in CPQHLTH MIB Symptom Advanced Memory Protection Online Spare Engaged The Advanced Memory Protection subsystem has detected a memory fault ...

Page 343: ...y Protection subsystem has engaged the advanced ECC memory NT Event ID 1028 Hex 0x84350404 cpqsvmsg dll Log Severity Warning 2 Log Message The Advanced Memory Protection sub system has detected a memory fault The XOR recovery engine has been activated Schedule server down time to replace the memory SNMP Trap cpqHeResilientMemXorMemoryEngaged 6053 in CPQHLTH MIB Symptom Advanced Memory Protection X...

Page 344: ...35 Hex 0x8435040BL cpqsvmsg dll Log Severity Warning 2 Log Message Corrected uncorrected memory errors detected The errors have been corrected but the memory module should be replaced Value 0 for CPU means memory is not Processor based SNMP Trap cpqHe5CorrMemReplaceMemModule 6064 in CPQHLTH MIB Symptom Corrected Memory Errors Detected The errors have been corrected but the memory module should be ...

Page 345: ...ysName cpqHoTrapFlags cpqHeResMem2BoardSlotNum cpqHeResMem2BoardCpuNum cpqHeResMem2BoardRiserNum Supporting SNMP Trap Description Memory Board or Cartridge Removed from Slot cpqHeResMem2BoardSlotNum Cpu cpqHeResMem2BoardCpuNum Riser cpqHeResMem2BoardRiserNum NT Event ID 1037 Hex 0x4435040DL cpqsvmsg dll Log Severity Informational 1 Log Message System Information Agent Health A memory board or cart...

Page 346: ... Log Message The Advanced Memory Protection sub system has detected a memory fault The LockStep recovery engine has been activated For instruction on replacing the faulty memory see the server documentation SNMP Trap cpqHeResilientMemLockStepMemoryEngaged 6068 in CPQHLTH MIB Symptom Advanced Memory Protection LockStep Engine Memory Engaged The Advanced Memory Protection subsystem has detected a me...

Page 347: ...sabled SNMP Trap cpqHe3CorrectableMemoryLogDisabled 6016 in CPQHLTH MIB Symptom Correctable memory error tracking disabled The frequency of errors is so high that the error tracking logic has been temporarily disabled The cpqHeCorrMemLogStatus variable indicated the current tracking status Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqHeCorrMemLogStatus Supporting SNMP Trap Description Too m...

Page 348: ...he server s temperature has returned to its normal operating range SNMP Trap cpqHe3ThermalTempOk 6019 in CPQHLTH MIB Symptom The temperature status has been set to OK The server s temperature has returned to the normal operating range Supporting SNMP Trap Data sysName cpqHoTrapFlags Supporting SNMP Trap Description Temperature has returned to normal range NT Event ID 1085 Hex 0xc435043d cpqsvmsg d...

Page 349: ... fan status has been set to OK Any previously non operational system fans have returned to normal operation Supporting SNMP Trap Data sysName cpqHoTrapFlags Supporting SNMP Trap Description System fan has returned to normal operation NT Event ID 1088 Hex 0xc4350440 cpqsvmsg dll Log Severity Error 3 Log Message A Processor Fan Condition has been set to failed The system will be shut down due to thi...

Page 350: ...og Severity Information 1 Log Message The server is operational again The server has previously been shut down due to a thermal anomaly and has just become operational again SNMP Trap cpqHe3ThermalConfirmation 6026 in CPQHLTH MIB Symptom The server is operational again The server has previously been shut down due to a thermal anomaly on the server and has just become operational again Supporting S...

Page 351: ...an 4 login attempts detected SNMP Trap cpqSm2UnauthorizedLoginAttempts 9003 in CPQSM2 MIB Symptom Remote Insight Integrated Lights Out Unauthorized Login Attempts The Remote Insight Integrated Lights Out firmware has detected unauthorized login attempts Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSm2CntlrBadLoginAttemptsThresh Supporting SNMP Trap Description More than cpqSm2CntlrBadLoginA...

Page 352: ...r in the Remote Insight Integrated Lights Out interface The firmware is not responding Supporting SNMP Trap Data sysName cpqHoTrapFlags Supporting SNMP Trap Description Server sysName Remote Insight Integrated Lights Out interface error NT Event ID 1112 Hex 0x84350458 cpqsvmsg dll Log Severity Warning 2 Log Message The Remote Insight Board has detected that the battery is disconnected SNMP Trap cp...

Page 353: ...s sent when cpqSeCpuThreshPassed transitions from false to true Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSeCpuSlot cpqSeCpuSocketNumber cpqSeCpuSpeed cpqSeCpuExtSpeed cpqSeCpuCacheSize Supporting SNMP Trap Description CPU internal corrected errors have passed a set threshold SNMP Trap cpqSeCpuStatusChange 1006 in CPQSTDEQ MIB Symptom This trap is sent when CPU status changed CPU can be ...

Page 354: ... system start up Be sure the system cover is installed properly This situation may result in improper cooling of the system due to air flow changes caused by the missing cover SNMP Trap cpqSiHoodRemoved 2001 in CPQSINFO MIB Symptom The access panel is removed The access panel status has been set to removed The access panel is not installed properly This situation may result in improper cooling of ...

Page 355: ...1118 Hex 0x4435045e cpqsvmsg dll Log Severity Information 1 Log Message The Fault Tolerant Power Supply Sub system has been returned to the OK state SNMP Trap cpqHe4FltTolPowerSupplyOk 6048 in CPQHLTH MIB Symptom The fault tolerant power supply condition has been set back to the OK state for the specified chassis and bay location Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqHeFltTolPowerSup...

Page 356: ...ed 6049 in CPQHLTH MIB Symptom The fault tolerant power supply condition has been set to degraded for the specified chassis and bay location Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqHeFltTolPowerSupplyChassis cpqHeFltTolPowerSupplyBay cpqHeFltTolPowerSupplyStatus cpqHeFltTolPowerSupplyModel cpqHeFltTolPowerSupplySerialNumber cpqHeFltTolPowerSupplyAutoRev cpqHeFltTolPowerSupplyFirmwareRe...

Page 357: ...upplySerialNumber Firmware cpqHeFltTolPowerSupplyFirmwareRev NT Event ID 1126 Hex 0x84350466 cpqsvmsg dll Log Severity Warning 2 Log Message The Fault Tolerant Power Supply Sub system has lost redundancy Restore power or replace any failed or missing power supplies SNMP Trap cpqHe3FltTolPowerRedundancyLost 6032 in CPQHLTH MIB Symptom The Fault Tolerant Power Supplies have lost redundancy for the s...

Page 358: ...TrapFlags cpqHeFltTolPowerSupplyChassis cpqHeFltTolPowerSupplyBay Supporting SNMP Trap Description The Power Supply Removed on Chassis cpqHeFltTolPowerSupplyChassis Bay cpqHeFltTolPowerSupplyBay NT Event ID 1129 Hex 0x84350469 cpqsvmsg dll Log Severity Warning 2 Log Message The Fan Sub system is in a degraded state Replace the fan SNMP Trap cpqHe3FltTolFanDegraded 6035 in CPQHLTH MIB Symptom The F...

Page 359: ...eFltTolFanChassis Supporting SNMP Trap Description The Fans are no longer redundant on Chassis cpqHeFltTolFanChassis NT Event ID 1132 Hex 0x4435046c cpqsvmsg dll Log Severity Information 1 Log Message Fan Inserted A hot plug fan has been inserted into the system SNMP Trap cpqHe3FltTolFanInserted 6038 in CPQHLTH MIB Symptom A Fault Tolerant Fan has been inserted into the specified chassis and fan l...

Page 360: ...Supporting SNMP Trap Description Temperature Exceeded on Chassis cpqHeTemperatureChassis Location cpqHeTemperatureLocale NT Event ID 1135 Hex 0x8435046f cpqsvmsg dll Log Severity Warning 2 Log Message A Temperature Sensor Condition has been set to degraded The system may or may not shut down depending on the state of the thermal degraded action value 6 SNMP Trap cpqHe3TemperatureDegraded 6041 in C...

Page 361: ...svmsg dll Log Severity Warning 2 Log Message The DC DC power converter is in a degraded state Replace the power converter SNMP Trap cpqHe3PowerConverterDegraded 6043 in CPQHLTH MIB Symptom The DC DC Power Converter condition has been set to degraded for the specified chassis slot and socket Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqHePwrConvChassis cpqHePwrConvSlot cpqHePwrConvSocket Sup...

Page 362: ...verters are no longer redundant on Chassis cpqHePwrConvChassis NT Event ID 1140 Hex 0x84350474 cpqsvmsg dll Log Severity Warning 2 Log Message Hot Plug PCI Board Removed A hot plug PCI adapter has been removed from the system SNMP Trap cpqSiHotPlugSlotBoardRemoved 2008 in CPQSINFO MIB Symptom Hot Plug Slot Board Removed A Hot Plug Slot Board has been removed from the specified chassis and slot Use...

Page 363: ...are installed correctly and that the board type and revision are the same as the replaced board Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqSiHotPlugSlotChassis cpqSiHotPlugSlotIndex cpqSiHotPlugSlotErrorStatus Supporting SNMP Trap Description Hot Plug Slot Board Failed in Chassis cpqSiHotPlugSlotChassis Slot cpqSiHotPlugSlotIndex Error cpqSiHotPlugSlotErrorStatus NT Event ID 1143 Hex 0x44...

Page 364: ...opagated throughout the entire enclosure User Action None Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackCommonEnclosureName cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureModel cpqRackCommonEnclosureSparePartNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description The enclosure name has changed to cpqRackCommonEnclosureName in rack cpqRa...

Page 365: ...e has been inserted into the rack User Action None Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackCommonEnclosureName cpqRackCommonEnclosureModel cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureSparePartNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description The enclosure cpqRackCommonEnclosureName has been inserted into rack cpqRackName ...

Page 366: ...s that an enclosure temperature sensor has been tripped indicating a possible overheat condition SNMP Trap cpqRackEnclosureTempDegraded 22006 in CPQRACK MIB Symptom The enclosure temperature status has been set to degraded This trap indicates that an enclosure temperature sensor has been tripped indicating a possible overheat condition User Action Shut down the enclosure and possibly the rack as s...

Page 367: ...iption The enclosure cpqRackCommonEnclosureName temperature sensor in rack cpqRackName has been set to ok NT Event ID 1150 Hex 0xc435047e cpqsvmsg dll Log Severity Error 3 Event Title Rack Enclosure Fan Failed Log Message This trap indicates that an enclosure fan has failed and less than the minimum number of fans in the redundant fan group are operating This may result in overheating of the enclo...

Page 368: ...dant fan group are still operating This may result in the enclosure overheating User Action Replace the fan as soon as possible Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackCommonEnclosureName cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureFanLocation cpqRackCommonEnclosureFanSparePartNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Descrip...

Page 369: ...ed 22011 in CPQRACK MIB Symptom The enclosure fan has been removed User Action None Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackCommonEnclosureName cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureFanLocation cpqRackCommonEnclosureFanSparePartNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description The enclosure cpqRackCommonEnclosureNam...

Page 370: ...RACK MIB Symptom The power supply status has been set to failed This trap indicates that a power supply has failed User Action Replace the power supply as soon as possible Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackPowerSupplyEnclosureName cpqRackPowerSupplySerialNum cpqRackPowerSupplyPosition cpqRackPowerSupplyFWRev cpqRackPowerSupplySparePartNumber cpqRackComm...

Page 371: ...porting SNMP Trap Description The power supply cpqRackPowerSupplyPosition in enclosure cpqRackPowerSupplyEnclosureName in rack cpqRackName has been set to degraded NT Event ID 1157 Hex 0x44350485 cpqsvmsg dll Log Severity Information 1 Event Title Rack Power Supply OK Log Message This trap indicates that a power supply has returned to normal operation SNMP Trap cpqRackPowerSupplyOk 22015 in CPQRAC...

Page 372: ...ap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackPowerSupplyEnclosureName cpqRackPowerSupplySerialNum cpqRackPowerSupplyPosition cpqRackPowerSupplyFWRev cpqRackPowerSupplySparePartNumber cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description The power supply cpqRackPowerSupplyPosition in enclosure cpqRackPowerSupplyEnclosureName in rack c...

Page 373: ...is no longer in a redundant state User Action Replace any failed power supplies as soon as possible to return the system to a redundant state Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackPowerEnclosureName cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description The power subsystem in enclosure cpqRackPowerEnclosureNam...

Page 374: ...ystem Overload Log Message The rack power subsystem overload condition SNMP Trap cpqRackPowerSubsystemOverloadCondition 22020 in CPQRACK MIB Symptom The rack power subsystem overload condition User Action Replace any failed power supplies as soon as possible to return the system to a redundant state Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackPowerEnclosureName c...

Page 375: ...nt ID 1164 Hex 0xc435048c cpqsvmsg dll Log Severity Error 3 Event Title Server Power On Prevented Log Message Server power on prevented to preserve redundancy SNMP Trap cpqRackServerPowerOnFailedNotRedundant 22022 in CPQRACK MIB Symptom Server power on prevented to preserve redundancy There is not enough power to power on the server blade and maintain redundancy for the other blades in the enclosu...

Page 376: ...nceNum Supporting SNMP Trap Description Inadequate power to power on blade cpqRackServerBladePosition in enclosure cpqRackServerBladeEnclosureName in rack cpqRackName NT Event ID 1166 Hex 0xc435048e cpqsvmsg dll Log Severity Error 3 Event Title Inadequate Power To Power On Log Message There is not enough power to power on the server blade The server enclosure micro controller was not found SNMP Tr...

Page 377: ...ro controller was not found User Action Check power enclosure connections or add power supplies Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackServerBladeEnclosureName cpqRackServerBladePosition cpqRackServerBladeSparePartNumber cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description Inadequate power to power on blade c...

Page 378: ... tripped User Action Check enclosure and blade power connections and reset the fuse Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackCommonEnclosureName cpqRackCommonEnclosureFuseLocation cpqRackCommonEnclosureSparePartNumber cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description Fuse open fuse cpqRackCommonEnclosureFuse...

Page 379: ...r Blade Inserted Log Message The server blade has been inserted from the enclosure SNMP Trap cpqRackServerBladeInserted 22029 in CPQRACK MIB Symptom Server blade inserted The server blade has been inserted into the enclosure User Action None Supporting SNMP Trap Data sysName cpqHoTrapFlags cpqRackName cpqRackUid cpqRackServerBladeEnclosureName cpqRackServerBladeName cpqRackServerBladePosition cpqR...

Page 380: ...artNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description Power subsystem not load balanced in enclosure cpqRackCommonEnclosureName in rack cpqRackName NT Event ID 1173 Hex 0x84350495 cpqsvmsg dll Log Severity Warning 2 Event Title Power Subsystem DC Power Problem Log Message There is a power subsystem DC power problem for this enclosure SNMP Trap cpqRackPowerChassisDcPowerP...

Page 381: ...lags cpqRackName cpqRackUid cpqRackCommonEnclosureName cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureSparePartNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description Power subsystem AC facility input power exceeded in enclosure cpqRackCommonEnclosureName in rack cpqRackName NT Event ID 1175 Hex 0x84350497 cpqsvmsg dll Log Severity Warning 2 Event Title Power Subsystem...

Page 382: ... cpqRackCommonEnclosureSerialNum cpqRackCommonEnclosureSparePartNumber cpqRackCommonEnclosureTrapSequenceNum Supporting SNMP Trap Description Power subsystem load balancing wire missing for enclosure cpqRackCommonEnclosureName in rack cpqRackName NT Event ID 1177 Hex 0x84350499 cpqsvmsg dll Log Severity Warning 2 Event Title Power Subsystem Too Many Power Enclosures Log Message The maximum number ...

Page 383: ...sureTrapSequenceNum Supporting SNMP Trap Description Power subsystem has been improperly configured in enclosure cpqRackCommonEnclosureName in rack cpqRackName NT Event ID 1179 Hex 0x8435049B cpqsvmsg dll Log Severity Warning 2 Log Message The Management Processor is in reset state The data contains the error code SNMP Trap cpqHeManagementProcInReset 6061 in CPQHLTH MIB Symptom The Management proc...

Page 384: ...set and is not operational User action Reset the management procesessor again or re flash the management processor firmware Supporting SNMP Trap Data sysName cpqHoTrapFlags Supporting SNMP Trap Description The Management processor failed reset NT Event ID 1182 Hex 0x4435049EL Log Severity Informational Log Message USB storage device 5 attached The data contains the error code SNMP Trap 1008 in CPQ...

Page 385: ...dentifier cpqsvmsg dll 1543 Hex 0xc4350607 Service Event Log Severity Error 3 Log Message Unable to load a required driver This error can be caused by a corrupt or missing file Reinstalling the Server Agents the software support drivers or running the Emergency Repair procedure may correct this error Event identifier cpqsvmsg dll 1544 Hex 0x84350608 Service Event Log Severity Warning 2 Log Message...

Page 386: ...alling the Server Agents may correct this error Event identifier cpqsvmsg dll 1808 Hex 0x44350710 Service Event Log Severity Information 1 Log Message The agent could not deliver trap 1 The agent was unable to use Asynchronous Management to deliver a trap This can be caused by a failure in the Remote Access Service or by a missing or invalid configuration Use the Management Agent control panel to ...

Page 387: ...svmsg dll 3345 Hex 0x84350d11 Service Event Log Severity Warning 2 Log Message Remote Insight Board device driver not present The Remote Insight Agent requires the Remote Insight Board device driver CPQSM2 SYS to be installed Install the driver from the latest Software Support for Windows If you do not have a Remote Insight Board in this system disable the Remote Insight Agent via the Management A...

Page 388: ...ntifier cpqsvmsg dll 5639 Hex 0x84351607 Service Event Log Severity Warning 2 Log Message The Rack And Enclosure MIB Agent could not set an event The data contains the error code Event identifier cpqsvmsg dll 5640 Hex 0x84351608 Service Event Log Severity Warning 2 Log Message The Rack And Enclosure MIB Agent could not create its main thread of execution The data contains the error code Event iden...

Page 389: ...nvalid or out of range The data contains the error code Event identifier cpqsvmsg dll 5684 Hex 0x84351634 Service Event Log Severity Warning 2 Log Message The Rack And Enclosure MIB Agent is not loaded Sets are not available The data contains the error code NIC agents Event Identifiers 256 299 Event identifier cpqnimsg dll 256 Hex 0x84350100 Service Event Log Severity Warning 2 Log Message The NIC...

Page 390: ...ooting the server may correct this error Event identifier cpqnimsg dll 264 Hex 0x84350108 Service Event Log Severity Warning 2 Log Message Unable to open the registry key 1 This error can be caused by a corrupt registry or a low memory condition Rebooting the server may correct this error Event identifier cpqnimsg dll 265 Hex 0x84350109 Service Event Log Severity Warning 2 Log Message Unable to re...

Page 391: ...ver may correct the problem The data contain the error code Event identifier cpqnimsg dll 273 Hex 0x84350111 Service Event Log Severity Warning 2 Log Message There were no physical adapters in team 1 This error can be caused by improperly installed drivers Remove all device instances associated with the team and re install the drivers and team Event identifier cpqnimsg dll 274 Hex 0x84350112 Servi...

Page 392: ...e NIC Agent service could not load the module 1 The data contain the error code Event identifier cpqnimsg dll 288 Hex 0x84350120 Service Event Log Severity Warning 2 Log Message The NIC Agent service could get the control function for module 1 The data contain the error code Event identifier cpqnimsg dll 290 Hex 0x84350122 Service Event Log Severity Warning 2 Log Message The NIC Agent service coul...

Page 393: ...empt to query WMI for Virus Throttle event failed The event data gives the error number Event Identifiers 300 1293 Event identifier cpqnimsg dll 300 Hex 0x8435012c Service Event Log Severity Warning 2 Log Message The WBEM query was cancelled by WMI The query was issued again Cause WMI service was probably restarted Event identifier cpqnimsg dll 1024 Hex 0x84350400 Service Event Log Severity Warnin...

Page 394: ...ssage Unable to read security configuration information SNMP sets have been disabled Cause This can be caused by an invalid or missing configuration or by a corrupt registry Reinstalling the Insight Agents may correct this problem Event identifier cpqnimsg dll 1033 Hex 0x44350409 Service Event Log Severity Information 1 Log Message The SNMP Insight Agent will allow SNMP sets Event identifier cpqni...

Page 395: ... Access configuration If this error persists reinstalling the Insight Agents or the Remote Access Service may correct this error For more information see the Insight Asynchronous Management documentation NT Event ID 1282 Hex 0x44350502 cpqnimsg dll Log Severity Information 1 Log Message Redundancy has been increased by the NIC in slot 1 port 2 Number of functional NICs in the team 3 SNMP Trap cpqN...

Page 396: ...qNicIfPhysAdapterPort NT Event ID 1290 Hex 0x4435050A cpqnimsg dll Log Severity Information 1 Log Message Connectivity has been restored for the NIC in slot 1 port 2 SNMP Trap cpqNic3ConnectivityRestored 18011 in CPQNIC MIB Symptom This trap is sent any time connectivity is restored to a logical adapter This occurs when the physical adapter in a single adapter configuration returns to the OK condi...

Page 397: ...rt cpqSiServerSystemId cpqNicIfPhysAdapterStatus cpqSePciSlotBoardName cpqNicIfPhysAdapterPartNumber ipAdEntAddr cpqNicIfLogMapIPV6Address Supporting SNMP Trap Description Connectivity lost for adapter in slot cpqNicIfPhysAdapterSlot port cpqNicIfPhysAdapterPort NT Event ID 1292 Hex 0x4435050C cpqnimsg dll Log Severity Information 1 Log Message Redundancy has been increased by the NIC in slot 1 po...

Page 398: ...l adapter group changes to the Failed condition but at least one physical adapter remains in the OK condition This can be caused by loss of link due to a cable being removed from the adapter or the Hub or Switch Internal adapter Hub or Switch failures can also cause this condition User Action Check the cables to the adapter and the Hub or Switch If no cable problems are found the adapter Hub or Sw...

Page 399: ...hnical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the Unit...

Page 400: ...so known as RAID 6 ADU Array Diagnostics Utility ASR Automatic Server Recovery CA certificate authority CGI Common Gateway Interface CLP command line protocol CONREP Configuration Replication utility DDNS Dynamic Domain Name System DHCP Dynamic Host Configuration Protocol DMA direct memory access DNS domain name system ...

Page 401: ...buffered DIMM FBWC flash backed write cache HB heartbeat HBA host bus adapter HP SIM HP Systems Insight Manager HP SSA HP Smart Storage Administrator HPRCU HP ROM Configuration Utility iLO Integrated Lights Out IML Integrated Management Log IRC Integrated Remote Console JRC Java Remote Console LDAP Lightweight Directory Access Protocol ...

Page 402: ...col NVRAM nonvolatile memory PERL Practical Extraction and Report Language POST Power On Self Test PPM processor power module RBSU ROM Based Setup Utility RIBCL Remote Insight Board Command Language RILOE Remote Insight Lights Out Edition RILOE II Remote Insight Lights Out Edition II RIS reserve information sector SAS serial attached SCSI ...

Page 403: ...er SMART self monitoring analysis and reporting technology SSD solid state drive SSH Secure Shell SSL Secure Sockets Layer SSO single sign on SSP Selective Storage Presentation UEFI Unified Extensible Firmware Interface UID unit identification WINS Windows Internet Naming Service ...

Page 404: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 405: ... 4012 FC Module State Failed 224 4014 FC Module State Incompatible 224 4019 FC Module State is NO_COMM 225 5 5009 Server OA fault event 225 5012 Server state FAILED 226 5014 Server state INCOMPATIBLE 226 5019 Server state is NO_COMM 226 5022 Missing information for one or more blades of a multi blade server 226 5050 The BIOS for the following devices is not compatible with Virtual Connect 226 5055...

Page 406: ...ut 234 controller 26 29 controller failure 13 74 controller LEDs 101 102 controller runtime LEDs 101 102 103 104 controller state 33 controllers array 13 14 20 26 80 cookie behavior 255 cookie sharing browser instances 254 cookie displaying 255 cookie shared 254 cookie user related issues 255 copied file not present 259 critical error 40 D DHCP log messages 177 DIMMs 42 43 44 46 47 directory error...

Page 407: ...ns 40 41 69 70 95 FC Fabric events Virtual Connect 229 FC Module events Virtual Connect 224 FIPS log messages 203 firmware 13 22 firmware flash log messages 181 firmware upgrade 80 firmware upgrading 21 80 flash certificate and configuration log messages 181 flash recovery 256 flash recovery iLO network failed 257 foundation agent errors 262 front side bus error 41 G global protocol error 41 H HP ...

Page 408: ... 35 O Onboard Administrator errors 159 Onboard Administrator internal log messages 200 One Button Disaster Recovery 47 online spare memory 39 operating system problems 95 operational log messages 185 overheating 97 P parity errors 9 16 44 passwords 42 PCI bus error 95 PCI expansion slots 44 performance threshold violated for the drive 21 27 PERL unable to upgrade iLO firmware 256 physical drive st...

Page 409: ...9 50 system board replacement 26 49 50 system fan 96 97 system fan failure 96 system fans not redundant 97 system overheating 97 system power supplies not redundant 97 system power supply failure 97 T temperature 41 67 testing SSL 258 third party devices 16 trap messages 246 troubleshooting alert and trap problems 246 troubleshooting directory issues 247 troubleshooting hardware link related issue...

Page 410: ...Index 410 W warning messages 27 28 Windows driver errors Smart Array 157 Windows event identifiers and SNMP traps 261 Windows Event Log 106 261 Windows Event Log processor error codes 97 ...

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