HP ProLiant DL560 Gen10 Maintenance And Service Manual Download Page 71

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Troubleshooting

Troubleshooting resources

Troubleshooting resources are available for HPE Gen10 server products in the following documents:

•

Troubleshooting Guide for HPE ProLiant Gen10 servers

provides procedures for resolving common

problems and comprehensive courses of action for fault isolation and identification, issue resolution, and
software maintenance.

•

Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy

provides a list of error messages

and information to assist with interpreting and resolving error messages.

•

Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE
Synergy

provides IML messages and associated troubleshooting information to resolve critical and

cautionary IML events.

To access the troubleshooting resources, see the Hewlett Packard Enterprise Information Library (

http://

www.hpe.com/info/gen10-troubleshooting

Troubleshooting

Summary of Contents for ProLiant DL560 Gen10

Page 1: ...ember 2017 Edition 2 Abstract This document is for the person who installs administers and troubleshoots servers and storage systems Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels ...

Page 2: ... with FAR 12 211 and 12 212 Commercial Computer Software Computer Software Documentation and Technical Data for Commercial Items are licensed to the U S Government under vendor s standard commercial license Links to third party websites take you outside the Hewlett Packard Enterprise website Hewlett Packard Enterprise has no control over and is not responsible for information outside the Hewlett P...

Page 3: ...spare parts 13 System battery spare part 14 Server options 14 Drive spare parts 15 Drive cage backplane spare parts 18 Chassis Intrusion Detection Switch spare part 19 GPU options spare parts 19 12G SAS expander board spare part 19 HPE Smart Storage Battery spare parts 19 Power module System Insight Display spare parts 19 Universal media bay spare part 19 2P pass through performance board spare pa...

Page 4: ...nsion board 53 Removing and replacing the HPE 12G SAS Expander Card 54 Removing and replacing a riser board 55 Removing and replacing the FlexibleLOM 56 Removing and replacing a Smart Storage Battery 57 Removing and replacing an eight bay SFF HDD cage 58 Removing and replacing an eight bay NVMe SSD drive cage 59 Removing and replacing a universal media bay 60 Removing and replacing a two bay SFF d...

Page 5: ... HPE 12G SAS expander card cabling 101 Eight bay SFF HDD drive cage cabling 103 Eight bay NVMe SSD drive cage cabling 111 Two bay NVMe Six bay SFF HDD drive cage cabling 112 Universal media bay cabling 114 Two bay SFF HDD drive cage cabling 115 Specifications 116 Environmental specifications 116 Environmental specifications 117 Mechanical specifications 117 Power supply specifications 117 HPE 800W...

Page 6: ...Warranty information 124 Regulatory information 125 Documentation feedback 125 6 Contents ...

Page 7: ... 8 3 Fan cage spare parts on page 8 4 5 PCIe riser cage spare parts on page 8 6 2U bezel ear spare parts on page 8 2U bezel spare part on page 8 1 Fan spare parts on page 8 1 Mezzanine bracket spare part on page 9 1 HPE Smart Storage Battery latch and retainer spare part on page 9 1 Miscellaneous blank spare parts on page 9 1 Cable management arm spare parts on page 9 1 1 Not shown For more inform...

Page 8: ...air on page 21 mandatory Description Spare part number Primary PCIe riser cage 877956 001 Secondary PCIe riser cage 871820 001 Secondary PCIe riser cage fastener 875984 002 Butterfly PCIe riser cage 877955 001 2U bezel ear spare parts Customer self repair on page 21 mandatory Description Spare part number Standard left bezel ear 878410 001 Standard right bezel ear 878411 001 2U bezel spare part Cu...

Page 9: ...scription Spare part number Power supply butterfly riser blank kit 878415 001 Optical drive blank 707300 001 Memory slot blank 812914 001 HDD bay blank kit 777301 001 Processor dust cover blank 878418 001 Rear miscellaneous blanks kit 875067 001 Power supply blank 775423 001 Cable management arm spare parts Customer self repair on page 21 mandatory Description Spare part number Cable management ar...

Page 10: ...board spare parts on page 13 System battery spare part on page 14 1 1 Not shown For more information see Removal and replacement procedures on page 31 DIMM spare parts Customer self repair on page 21 mandatory Description Spare part number DIMM 8GB PC4 2666V R 1Rx8 850879 001 DIMM 16GB PC4 2666V R 1Rx4 850880 001 DIMM 16GB PC4 2666V R 2Rx8 868846 001 DIMM 32GB PC4 2666V R 2Rx4 850881 001 DIMM 64GB...

Page 11: ... 001 2 3 GHz Intel Xeon G 6140M processor 878084 001 2 6 GHz Intel Xeon G 6142 processor 874733 001 2 6 GHz Intel Xeon G 6142M processor 878085 001 3 5 GHz Intel Xeon G 6144 processor 875725 001 3 2 GHz Intel Xeon G 6146 processor 875726 001 2 4 GHz Intel Xeon G 6148 processor 874732 001 2 7 GHz Intel Xeon G 6150 processor 874731 001 2 1 GHz Intel Xeon G 6152 processor 874730 001 3 0 GHz Intel Xeo...

Page 12: ...atinum 863373 001 800 W Flex Slot DC 277V 866727 001 800 W Flex Slot PlatinumPlus 754381 001 Power supply backplane 877948 001 Controller spare parts Customer self repair on page 21 optional Description Spare part number HPE Smart Array P816i a SR Gen10 Controller 836261 001 HPE Smart Array E208i a SR Gen10 Controller 836259 001 HPE Smart Array E208i p SR Gen10 Controller 836266 001 HPE Smart Arra...

Page 13: ... 3 riser 875060 001 x16 2P Slimline tertiary riser 875062 001 3 x8 x1 Slimline riser 875086 001 4 S x8 Slimline riser 875087 001 x8 x8 riser 877947 001 3 x8 Slimline riser 877950 001 FlexibleLOM adapter spare parts Customer self repair on page 21 mandatory Description Spare part number HPE Infiniband FDR EN 40Gb 2 port 544 FLR QSFP Adapter 764737 001 HPE Infiniband FDR EN 40Gb 2 port 544 QSFP Adap...

Page 14: ...ttp www hpe com info partssurfer Item Description 1 Drive spare parts on page 15 2 Drive cage backplane spare parts on page 18 3 Processor mezzanine tray spare part on page 20 4 Chassis Intrusion Detection Switch spare part on page 19 5 GPU options spare parts on page 19 6 12G SAS expander board spare part on page 19 7 HPE Smart Storage Battery spare parts on page 19 8 Power module System Insight ...

Page 15: ...12e DS HDD 870797 001 900GB SAS 10K SFF SC HDD 785411 001 900GB SAS 15K SFF SC DS HDD 870795 001 900GB SAS 15K SFF SC 512e DS HDD 870798 001 1TB SAS 7 2K SFF SC DS HDD 832984 001 1TB SAS 7 2K SFF SC 512e DS HDD 765872 001 1TB SATA 7 2K SFF SC 512e DS HDD 765868 001 1TB SATA 7 2K SFF SC DS HDD 656108 001 1 2TB SAS 10K SFF SC DS HDD 872737 001 1 8TB SAS 10K SFF SC 512e DS HDD 872738 001 2TB SAS 7 2K...

Page 16: ...21 mandatory Description Spare part number 120GB 6G SATA RI M 2 2280 SSD 781565 001 120GB SATA M 2 single drive module enablement kit 797907 001 150GB SATA RI M 2 2280 DS SSD 875835 001 240GB SATA MU M 2 2280 DS SSD 875850 001 340GB SATA RI M 2 2280 SSD 781566 001 340GB SATA M 2 single drive module enablement kit 835801 001 340GB SATA M 2 dual drive module enablement kit 835802 001 480GB SATA MU M...

Page 17: ...S 12G MU SFF SC DS SSD 873571 001 3 2TB SAS 12G MU SFF SC SSD 872511 001 3 84TB SAS 12G RI SFF SC DS SSD 875686 001 3 84TB SAS 12G RI SFF SC DS SSD 872434 001 7 68TB SAS 12G RI SFF SC DS SSD 870460 001 Solid state drive SATA spare parts Customer self repair on page 21 mandatory Description Spare part number 150GB SATA 6G RI SFF SC DS SSD 869575 001 240GB SATA 6G RI SFF SC DS SSD 878844 001 240GB S...

Page 18: ...01 1 6TB SATA 6G RI SFF SC DS SSD 869581 001 1 6TB SATA 6G WI SFF SC DS SSD 872516 001 1 92TB SATA 6G RI SFF SC DS SSD 878852 001 1 92TB SATA 6G MU SFF SC DS SSD 875867 001 1 92TB SATA 6G MU SFF SC DS SSD 879019 001 1 92TB SATA 6G MU SFF SC DS SSD 872522 001 1 92TB SATA 6G RI SFF SC DS SSD 875657 001 1 92TB SATA 6G RI SFF SC DS SSD 868930 001 1 92TB SATA MU SFF SC SSD 817116 001 3 84TB SATA 6G RI ...

Page 19: ...r self repair on page 21 mandatory Description Spare part number HPE Smart Storage Battery 878643 001 Power module System Insight Display spare parts Customer self repair on page 21 mandatory Description Spare part number Power module with Systems Insight Display 878734 001 Power module without Systems Insight Display 878733 001 Universal media bay spare part Customer self repair on page 21 mandat...

Page 20: ... Customer self repair on page 21 no Description Spare part number HPE Trusted Platform Module 2 0 Gen 10 kit TAA 872159 001 Cable spare parts Customer self repair on page 21 mandatory Description Spare part number SATA data cable assembly 877957 001 Flex bay cable assembly 877958 001 Bay 3 8SFF power cable 877960 001 2SFF cable kit 877963 001 MiniSAS cable kit 8SFF 877980 001 MiniSAS cable kit SAS...

Page 21: ...erprise you must ship the defective part back to Hewlett Packard Enterprise within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in Hewlett Packard Enterprise billing you for the replacement With a customer self repair Hewlett Packard Ente...

Page 22: ...remplacer ces pièces les coûts de déplacement et main d œuvre du service vous seront facturés Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se ...

Page 23: ...e für die das Customer Self Repair Verfahren optional ist Diese Teile sind auch für Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen möchten können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen HINWEIS Einige Hewlett Packard Enterprise Teile sind nicht für Customer...

Page 24: ...ión que un proveedor de servicios autorizado realice la sustitución de estos componentes Dichos componentes se identifican con la palabra No en el catálogo ilustrado de componentes Según la disponibilidad y la situación geográfica los componentes CSR se enviarán para que lleguen a su destino al siguiente día laborable Si la situación geográfica lo permite se puede solicitar la entrega en el mismo ...

Page 25: ...gewenst belt u het Hewlett Packard Enterprise Support Center om via de telefoon ondersteuning van een technicus te ontvangen Hewlett Packard Enterprise vermeldt in de documentatie bij het vervangende CSR onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd Als het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden moet u het defecte on...

Page 26: ...écnico o ajude por telefone A Hewlett Packard Enterprise especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à Hewlett Packard Enterprise Nos casos em que isso for necessário é preciso enviar a peça com defeito à Hewlett Packard Enterprise você deverá enviar a peça com defeito de volta para a Hewlett Packard Enterprise dentro do período de tempo...

Page 27: ...Customer self repair 27 ...

Page 28: ...28 Customer self repair ...

Page 29: ...Customer self repair 29 ...

Page 30: ...30 Customer self repair ...

Page 31: ...ers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions This symbol ind...

Page 32: ...nings and cautions WARNING This server is heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements and guidelines for manual material handling Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails Hewlett Packard Enterprise recommends that a minimum o...

Page 33: ...release the Power On Standby button This method initiates a controlled shutdown of applications and the OS before the server enters standby mode Press and hold the Power On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can us...

Page 34: ...server from a Hewlett Packard Enterprise Compaq branded Telco or third party rack Procedure 1 Power down the server Power down the server on page 33 2 Extend the server from the rack Extend the server from the rack on page 33 3 Disconnect the cabling and remove the server from the rack For more information see the documentation that ships with the rack mounting option 4 Place the server on a sturd...

Page 35: ...personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components take the appropriate anti static precautions before beginning any installation removal or replacement procedure Improper grounding can cause electrostatic discharge Releasing the cable management arm 35 ...

Page 36: ...ach power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 If the locking latch is locked use a T 10 Torx screwdriver to unlock the latch 5 Open the locking latch The access panel slides back releasing it from the chassis 6 Lift and remove the acce...

Page 37: ...pulated with either a component or a blank To replace the blank slide the blank into the bay until it locks into place Removing and replacing a hot plug SAS or SATA drive Procedure 1 Determine the status of the drive from the drive LED definitions SAS SATA drive components and LEDs on page 85 2 Back up all data on the drive 3 Remove the drive Removing and replacing a drive blank 37 ...

Page 38: ...ge 84 2 Back up all server data 3 Remove the drive a Push the Power button The Do Not Remove button will illuminate and flash Do not press the button while it is illuminated b When the flashing stops and the icon on the button is no longer illuminated press the Do Not Remove button to release the release lever c Pull the release lever to disengage the drive from the backplane and slide the drive o...

Page 39: ...ount of time the access panel is open To remove the component Procedure 1 Power down the server Power down the server on page 33 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server fro...

Page 40: ... power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Remove the fan cage 40 Removing and replacing the fan cage ...

Page 41: ...server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Remove the fan cage Removing and replacing the fan cage on page 40 6 Press the latch and then slide the louver from fan cage Removing and replacing th...

Page 42: ...emoving the access panel on page 35 CAUTION Do not operate the server for long periods with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 3 Remove the fan To replace the component reverse the removal procedure 42 Removing and replacing the hot plug fan ...

Page 43: ... the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Remove the processor mezzanine tray Removing and replacing a processor heatsink module Before performing this procedure Hewlett Packard Enterprise recommends identifying the processor heatsink module components Procedure 1 Observe the following alerts CAUTION When handling the he...

Page 44: ...Disconnect each power cord from the power source b Disconnect each power cord from the server 4 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 5 Remove the access panel Removing the access panel on page 35 6 If installed do the following a Remove the air baffle Removing ...

Page 45: ...sink assembly a Remove the dust cover b Locate the Pin 1 indicator on the processor frame and the socket c Align the processor heatsink assembly with the alignment pins and gently lower it down until it sits evenly on the socket The heatsink alignment pins are keyed The processor will only install one way A standard heatsink is shown Your heatsink might look different Removal and replacement proce...

Page 46: ...ved do the following a Install the air baffle b Install the processor mezzanine tray c Install the 2P pass through performance board 10 Install the access panel 11 Install the server into the rack 12 Connect each power cord to the server 46 Removal and replacement procedures ...

Page 47: ... Power down the server on page 33 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 If insta...

Page 48: ...r source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Remove the pass through board 48 Removing and replacing the 2P pass through performance board ...

Page 49: ... power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Disconnect all cables connected to the mezzanine card 6 Remove the mezzanine card Removing and replacing a 4 port NVMe mezzanine ...

Page 50: ... Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance board Removing and replacing the 2P pass through performance board on page 48 6 Remove the fan cage Removing and re...

Page 51: ...nnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Disconnect all cables attached to the expansion boards in the PCIe r...

Page 52: ...server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION To prevent improper cooling and thermal damage do not operate the server unless all PCI slots have either an expansion slot cover or an expansion board installed 52 Removing an expansion slot blank ...

Page 53: ...anel on page 35 5 Remove the PCIe riser cage Removing and replacing a PCIe riser cage on page 51 6 Remove the blank The primary PCIe riser cage is shown Removing and replacing an expansion board CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCIe riser cage Procedure 1 Power down the server Power dow...

Page 54: ...wer cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the ...

Page 55: ...e b Disconnect each power cord from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Disconnect all cables attached to the expansion boards in the PCIe riser cage 6 Remove the PCIe riser cage Rem...

Page 56: ... from the server 3 Do one of the following Extend the server from the rack Extend the server from the rack on page 33 Remove the server from the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 Remove the PCIe riser cage Removing and replacing a PCIe riser cage on page 51 6 Remove the FlexibleLOM 56 Removing and replacing the Flexib...

Page 57: ...m the rack Removing the server from the rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance board Removing and replacing the 2...

Page 58: ...e rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance Removing and replacing the 2P pass through performance board on page 48 ...

Page 59: ...e rack on page 34 4 Remove the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance Removing and replacing the 2P pass through performance board on page 48 ...

Page 60: ...on page 34 4 Remove the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance Removing and replacing the 2P pass through performance board on page 48 6 Remov...

Page 61: ...Remove the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance Removing and replacing the 2P pass through performance board on page 48 6 Remove the fan cag...

Page 62: ...e the access panel Removing the access panel on page 35 5 If installed do the following a Remove the air baffle Removing and replacing the air baffle on page 39 b Remove the processor mezzanine tray Removing and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance board Removing and replacing the 2P pass through performance board on page 48 6 Remove the fan ca...

Page 63: ...ical drive bracket for use with the replacement optical drive 10 Before replacing the component install the optical drive bracket retained from the optical drive you are replacing Removal and replacement procedures 63 ...

Page 64: ...rocedure Removing and replacing a power supply CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatched power supplies 64 Removing and replacing a power supply blank ...

Page 65: ...allow the drives and the internal system components to cool before touching them Removing and replacing a Smart Array controller CAUTION Hewlett Packard Enterprise recommends performing a complete backup of all server data before installing or removing a controller or adapter Procedure 1 Back up all server data 2 Power down the server Power down the server on page 33 3 Remove all power a Disconnec...

Page 66: ...g and replacing the processor mezzanine tray on page 43 c Remove the 2P pass through performance board Removing and replacing the 2P pass through performance board on page 48 7 Disconnect any cables connected to the controller 8 Remove the controller Removing and replacing an intrusion detection switch Procedure 1 Power down the server Power down the server on page 33 2 Remove all power a Disconne...

Page 67: ... an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Repla...

Page 68: ... old battery For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Removing and replacing the system board Procedure 1 Power down the server Power down the server on page 33 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Do one of the following Extend t...

Page 69: ...on page 43 9 Remove the smart storage batteries Removing and replacing a Smart Storage Battery on page 57 10 Remove the PCIe riser cages Removing and replacing a PCIe riser cage on page 51 11 Remove the Smart Array controller Removing and replacing a Smart Array controller on page 65 12 Remove the FlexLOM Removing and replacing the FlexibleLOM on page 56 13 Disconnect all cables connected to the s...

Page 70: ...er data stored in the TPM including keys will be erased If you suspect a TPM board failure leave the TPM installed and remove the system board Contact a Hewlett Packard Enterprise authorized service provider for a replacement system board and TPM board 70 Removal and replacement procedures ...

Page 71: ...ntenance Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy provides a list of error messages and information to assist with interpreting and resolving error messages Integrated Management Log Messages and Troubleshooting Guide for HPE ProLiant Gen10 and HPE Synergy provides IML messages and associated troubleshooting information to resolve critical and cautionary IML events To acc...

Page 72: ...cure Boot that enables the system firmware option card firmware operating systems and software collaborate to enhance platform security UEFI Graphical User Interface GUI An Embedded UEFI Shell that provides a preboot environment for running scripts and tools Boot support for option cards that only support a UEFI option ROM Selecting the boot mode This server provides two Boot Mode configurations U...

Page 73: ...omponents and operating systems with boot loaders must have an appropriate digital signature to execute during the boot process Operating systems must support Secure Boot and have an EFI boot loader signed with one of the authorized keys to boot For more information about supported operating systems see http www hpe com servers ossupport You can customize the certificates embedded in the UEFI BIOS...

Page 74: ... Provisioning also prepares the system to integrate optimized server support software from the Service Pack for ProLiant SPP SPP is a comprehensive systems software and firmware solution for ProLiant servers server blades their enclosures and HPE Synergy compute modules These components are preloaded with a basic set of firmware and OS components that are installed along with Intelligent Provision...

Page 75: ... that you register your device for remote support to enable enhanced delivery of your Hewlett Packard Enterprise warranty HPE support services or Hewlett Packard Enterprise contractual support agreement Insight Remote Support supplements your monitoring continuously to ensure maximum system availability by providing intelligent event diagnosis and automatic secure submission of hardware event noti...

Page 76: ...Provisioning or as a standalone bootable ISO image and online Accessing HPE SSA in the offline environment IMPORTANT If you are updating an existing server in an offline environment obtain the latest version of HPE SSA through Service Pack for ProLiant before performing configuration procedures Using one of multiple methods you can run HPE SSA before launching the host operating system In offline ...

Page 77: ...e on page 79 2 Box 2 Supported options Eight bay SFF HDD drive cage on page 78 Eight bay SFF NVMe drive cage on page 79 Two bay NVMe Six bay SFF HDD drive cage on page 79 3 Box 3 Supported options Eight bay SFF HDD drive cage on page 78 Two bay NVMe Six bay SFF HDD drive cage on page 79 4 iLO Service Port 169 254 1 2 5 Front USB 3 0 port 6 Serial number and iLO information pull tab Component ident...

Page 78: ...sal media bay components Item Description 1 USB 2 0 port 2 Video display port 3 Optical disk drive optional 4 Drives optional Drive bay numbering Eight bay SFF HDD drive cage 78 Universal media bay components ...

Page 79: ...Eight bay SFF NVMe drive cage Two bay NVMe Six bay SFF HDD drive cage Component identification 79 ...

Page 80: ...r LED1 Solid green System on Flashing green 1 Hz cycle per sec Performing power on sequence Solid amber System in standby Off No power present2 2 Health LED1 Solid green Normal Flashing green 1 Hz cycle per sec iLO is rebooting Flashing amber System degraded Flashing red 1 Hz cycle per sec System critical3 Table Continued 80 Front panel LEDs and buttons ...

Page 81: ...activated 1 When all four LEDs described in this table flash simultaneously a power fault has occurred 2 Facility power is not present power cord is not attached no power supplies are installed power supply failure has occurred or the power button cable is disconnected 3 If the health LED indicates a degraded or critical state review the system IML or use iLO to review the system health status Sys...

Page 82: ...ctly installed PCI riser cage Over temp LED Off Normal Amber High system temperature detected Proc DIMM Group LED Off Normal Amber Failed DIMM or configuration issue Power cap LED Off System is in standby or no cap is set Solid green Power cap applied When the health LED on the front panel illuminates either amber or red the server is experiencing a health event For more information on the combina...

Page 83: ... DIMM in slot X is in a pre failure condition Over temp amber Amber Green The Health Driver has detected a cautionary temperature level Over temp amber Red Amber The server has detected a hardware critical temperature level PCI riser amber Red Green The PCI riser cage is not seated properly Fan amber Amber Green One fan has failed or has been removed Fan amber Red Green Two or more fans have faile...

Page 84: ...ugh hot plug addition Power cap off Amber Standby Power cap green Flashing green Waiting for power Power cap green Green Power is available Power cap flashing amber Amber Power is not available IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with ...

Page 85: ...ice has completed and ceased signal traffic flow can cause loss of data SAS SATA drive components and LEDs Item Description Status 1 Locate Solid blue The drive is being identified by a host application Flashing blue The drive carrier firmware is being updated or requires an update 2 Activity ring LED Rotating green Drive activity Off No drive activity Table Continued SAS SATA drive components and...

Page 86: ...uidelines CAUTION Do not remove an NVMe SSD from the drive bay while the Do Not Remove button LED is flashing The Do Not Remove button LED flashes to indicate the device is still in use Removal of the NVMe SSD before the device has completed and ceased signal traffic flow can cause loss of data Depending on the configuration this server supports SAS SATA and NVMe drives Observe the following gener...

Page 87: ...8 Optional 4 Power supply 2 PS2 5 Power supply 1 PS1 6 Serial port 7 iLO Management Port 8 Video port 9 Rear USB 2 0 ports 2 10 Rear USB 3 0 ports 2 11 FlexibleLOM optional Rear panel with optional redundant power supplies Item Description 1 Primary PCIe riser slots 1 3 2 Secondary PCIe riser slot bays 4 6 Optional 3 Power supply 4 PS4 optional Table Continued Rear panel components 87 ...

Page 88: ...FlexibleLOM optional Rear panel LEDs Item Description Status 1 Activity LED Off No network activity Solid green Link to network Flashing green Network activity 2 Link LED Off No network link Green Network link 3 UID LED Off Deactivated Solid blue Activated Flashing blue System being managed remotely Power supply LEDs The power supply LED is located on each power supply 88 Rear panel LEDs ...

Page 89: ...LED Status Description Off System is off or power supply has failed Solid Green Normal Fan bay numbering Fan bay numbering 89 ...

Page 90: ...ocessor 1 required 3 x4 SATA port 1 4 x4 SATA port 2 5 Upper processor mezzanine connector Power 2 6 Upper processor mezzanine connector Signals 2 7 USB 3 0 2 8 x1 SATA port 9 x1 SATA port optical port X System maintenance switch 10 Front USB 3 0 connector Table Continued 90 System board components ...

Page 91: ...nine board 18 Intrusion detection switch connector 19 Universal media bay USB Display port connector 20 Optional power supply connectors PS3 PS4 21 Standard power supply connectors PS1 PS2 22 Flexible Smart Array connector 23 Secondary PCIe riser connector processor 2 required 24 System battery 25 Tertiary PCIe riser connector processor 2 required 26 TPM connector 27 microSD card slot 28 Reserved ...

Page 92: ...frame DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor on the system and mezzanine boards For specific DIMM population information see the DIMM population guidelines on the Hewlett Packard Enterprise website http www hpe com docs memory population rules System board DIMM slots 92 DIMM slot locations ...

Page 93: ...Processor mezzanine board DIMM slots Drive cage backplane identification Eight bay SFF HDD SSD drive cage backplane Drive cage backplane identification 93 ...

Page 94: ...Eight bay SFF NVMe SSD drive cage backplane Two bay NVMe Six bay SFF HDD drive cage backplane 94 Component identification ...

Page 95: ...Two bay SFF drive cage backplane HPE 12G SAS Expander Card port numbering HPE 12G SAS Expander Card port numbering 95 ...

Page 96: ...iser components 4 port Slimline riser Item Description 1 4 x8 Slimline NVMe connectors Three slot riser three x8 slots Item Description 1 x8 Slimline NVMe connector 2 4 x8 PCIe slots 96 Riser components ...

Page 97: ...1 GPU cable connector 2 M 2 SSD drive connectors1 3 x8 PCIe slot 4 x16 PCIe slot 5 x8 PCIe slot 1The riser supports installation of a second M 2 SSD drive on the reverse side Three slot riser 2 x8 and 1 x16 slots Component identification 97 ...

Page 98: ...on 1 GPU cable connector 2 x8 PCIe slot 3 x16 PCIe slot 4 x8 PCIe slot Two slot GPU riser Item Description 1 GPU cable connector 2 x16 PCIe slot 3 x16 PCIe slot Two slot x8 riser tertiary 98 Component identification ...

Page 99: ...lot 2 x8 PCIe slot x8 riser tertiary Item Description 1 x8 PCIe slot 2 x8 Slimline NVMe connector Dual Slimline riser tertiary Item Description 1 x8 Slimline NVMe connector 2 x8 Slimline NVMe connector Component identification 99 ...

Page 100: ...ons about cabling the server and hardware options to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Power switch and Systems Insight Display module cabling HPE Smart Storage Battery cabling 100 Cabling ...

Page 101: ...PE Smart Storage battery Orange Processor mezzanine tray HPE Smart Storage battery Blue HPE 12G SAS expander card cabling 24 SFF backplanes Group C SAS cables 18 SFF backplanes Group C SAS cables HPE 12G SAS expander card cabling 101 ...

Page 102: ...16 SFF backplanes Group C SAS cables 102 Cabling ...

Page 103: ... drive cage cabling To cable the drive to the HPE 12G SAS Expander see HPE 12G SAS expander card cabling on page 101 Drive box 1 cabling Connected to the Primary PCIe riser board Eight bay SFF HDD drive cage cabling 103 ...

Page 104: ...Connected to the secondary PCIe riser board Connected to the tertiary PCIe riser board 104 Cabling ...

Page 105: ...Connected to the system board SATA ports 1 and 2 Connected to the HPE P816i a Smart Array controller Cabling 105 ...

Page 106: ...Connected to the HPE P408i a Smart Array controller Drive box 2 cabling Connected to the primary PCIe riser board 106 Cabling ...

Page 107: ...Connected to the secondary PCIe riser board Connected to the tertiary PCIe riser board Cabling 107 ...

Page 108: ...Connected to the system board SATA ports 1 and 2 Connected to the Smart Array controller 108 Cabling ...

Page 109: ...Drive box 3 cabling Connected to the Primary PCIe riser board Connected to the secondary PCIe riser board Cabling 109 ...

Page 110: ...Connected to the system board SATA ports 1 and 2 Connected to an HPE Smart Array controller 110 Cabling ...

Page 111: ...cabling Drive box 2 connected to the quad slimline riser installed in the primary PCIe riser cage Drive box 2 connected to the quad slimline riser installed in the secondary PCIe riser cage Eight bay NVMe SSD drive cage cabling 111 ...

Page 112: ...Two bay NVMe Six bay SFF HDD drive cage cabling To cable the drive to the HPE 12G SAS Expander see HPE 12G SAS expander card cabling on page 101 Quad slimline riser installed in the primary PCIe riser cage 112 Two bay NVMe Six bay SFF HDD drive cage cabling ...

Page 113: ...Quad slimline riser installed in the secondary PCIe riser cage Tertiary riser Cabling 113 ...

Page 114: ...Drive boxes 1 3 connected to the 4 port NVMe mezzanine card Universal media bay cabling Box 1 Universal media bay with optional optical drive cable blue 114 Universal media bay cabling ...

Page 115: ...Two bay SFF HDD drive cage cabling To cable the drive to the HPE 12G SAS Expander see HPE 12G SAS expander card cabling on page 101 Two bay SFF HDD drive cage cabling 115 ...

Page 116: ...type and number of options installed Maximum allowable altitude change rate is 457 m min 1500 ft min Non operating 9144 m 30 000 ft Maximum allowable altitude change rate is 457 m min 1500 ft min 1 All temperature ratings shown are for sea level An altitude derating of 1 0 C per 305 0 m 1 8 F per 1000 ft to 3050 m 10 000 ft is applicable No direct sunlight allowed Maximum rate of change is 20 C pe...

Page 117: ...1 System performance may be reduced if operating in the extended ambient operating range or with a fan fault The approved hardware configurations for this system are listed on the Hewlett Packard Enterprise website Mechanical specifications Specification Value Height 8 75 cm 3 44 in Depth 75 47 cm 29 71 in Width 44 54 cm 17 54 in Weight maximum 34 12 kg 75 23 lbs Weight minimum 18 45kg 40 67 lbs P...

Page 118: ... rated input power 899 W at 100 VAC 867 W at 200 VAC 864 W at 240 VDC for China only BTUs per hour 3 067 at 100 VAC 2 958 at 200 VAC 2 949 at 240 VAC for China only Power supply output Rated steady state power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only Maximum peak power 800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC inp...

Page 119: ... 800 W at 240 VDC input for China only Maximum peak power 800 W at 200 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 277 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 4 4 A at 200 VAC 3 8 A at 230 VAC 3 1 A at 277 VAC Maximum rated input p...

Page 120: ...72 VDC input Power supply output Rated steady state power W 800 W at 40 VDC to 72 VDC Maximum peak power W 800 W at 40 VDC to 72 VDC Maximum peak power 800 W at 200 VAC to 277 VAC input 800 W at 380 VDC input WARNING To reduce the risk of electric shock or energy hazards This equipment must be installed by trained service personnel as defined by the NEC and IEC 60950 1 Second Edition the standard ...

Page 121: ...em The DC system must be earthed elsewhere The DC supply source is to be located within the same premises as the equipment Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated inp...

Page 122: ...brary www hpe com info EIL Single Point of Connectivity Knowledge SPOCK Storage compatibility matrix www hpe com storage spock Storage white papers and analyst reports www hpe com storage whitepapers For additional websites see Support and other resources 122 Websites ...

Page 123: ...mponents Accessing updates Some software products provide a mechanism for accessing software updates through the product interface Review your product documentation to identify the recommended software update method To download product updates Hewlett Packard Enterprise Support Center www hpe com support hpesc Hewlett Packard Enterprise Support Center Software downloads www hpe com support downloa...

Page 124: ...on your product s service level Hewlett Packard Enterprise strongly recommends that you register your device for remote support If your product includes additional remote support details use search to locate that information Remote support and Proactive Care information HPE Get Connected www hpe com services getconnected HPE Proactive Care services www hpe com services proactivecare HPE Proactive ...

Page 125: ...rliament and the Council A chemical information report for this product can be found at www hpe com info reach For Hewlett Packard Enterprise product environmental and safety information and compliance data including RoHS and REACH see www hpe com info ecodata For Hewlett Packard Enterprise environmental information including company programs product recycling and energy efficiency see www hpe com...

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