HP Omnibook XE3 Evaluator Manual Download Page 136

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Solving Problems with Your Computer
Troubleshooting Techniques

136

Corporate Evaluator’s Guide

Troubleshooting Techniques

This section contains solutions to a few common problems and troubleshooting
techniques for your HP notebook PC.

Audio problems

If sound is not audible

•

Press Fn+Up arrow several times.

•

Press the volume control up button several times.

•

Click the speaker icon on the taskbar (if present) to ensure that Mute is not checked
and the Volume Control slider is not set to the bottom.

•

When you are operating your computer in MS-DOS mode (for example, when
running MS-DOS games), you may find that the sound does not operate properly. Use
Windows applications for full use of sound capabilities.

If sound does not record

•

Check software controls for recording sound: Click Start, Programs (or All
Programs), Accessories, Multimedia (or Entertainment), Sound Recorder.

•

In Volume Control, click Options, Properties, and make sure the microphone is
enabled in the recording controls.

•

Test the audio with e-Diagtools—see “Testing Hardware Operation“ on page 157.

If the PC card detection beep(s) at startup are very loud and volume cannot be
adjusted

•

Download the latest audio driver from the technical support area of the HP notebook
web site www.hp.com/notebooks.

You may also want to test the speakers and sound with e-Diagtools—see “Testing
Hardware Operation“ on page 157.

Summary of Contents for Omnibook XE3

Page 1: ...HP Omnibook XE3 GF Corporate Evaluator s Guide ...

Page 2: ... allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this product may also be copyrighted by Microsoft Corporation Phoenix Technologies Ltd ESS S3 Incorporated Accton ...

Page 3: ...or license The following License Terms govern the use of the HP software USE Customer may use the software on any one HP product Customer may not network the software or otherwise use it on more than one HP product Customer may not reverse assemble or decompile the software unless authorized by law COPIES AND ADAPTATIONS Customer may make copies or adaptations of the software a for archival purpos...

Page 4: ...s not to export or re export the software or any copy or adaptation in violation of the U S Export Administration regulations or other applicable regulation U S GOVERNMENT RESTRICTED RIGHTS Use duplication or disclosure is subject to HP standard commercial license terms and for non DOD Departments and Agencies of the U S Government the restrictions set forth in FAR 52 227 19 c 1 2 June 1987 Hewlet...

Page 5: ...Windows 26 To register your computer 27 To connect to an Internet Service Provider 29 To reset your computer 30 Using Your Computer 31 Operating the Computer 32 To use the Fn hot keys 32 To use the Windows and Applications keys 33 To use the embedded keypad 34 To use the ALT GR key 34 To adjust the display 35 To adjust the volume 36 To use the touch pad 37 To change the boot device 38 To use the O...

Page 6: ... To connect the modem 63 To connect to the Internet 64 To disconnect from the Internet 65 To dial in to a network 66 To change your modem settings 66 To send and receive e mail 67 To send and receive faxes Windows 98 68 To send and receive faxes Windows 2000 69 To send and receive faxes Windows XP 70 Connecting to a LAN 71 Connecting PC Cards 72 Connecting External Components 74 To identify the po...

Page 7: ...e OneTouch utility 101 To install the Desktop Zoom utility 101 To install the Java Virtual Machine 101 To configure Windows XP power management 101 Using Windows 2000 103 Installing Retail Windows 2000 104 Requirements 104 To prepare for software installation 105 To install retail Windows 2000 106 To install chipset support 107 To install video support 107 To install audio support 107 To install m...

Page 8: ...ended Windows 98 Power Management 124 Service and Support 125 Hewlett Packard Limited Warranty Statement 126 Getting Support for Your HP Notebook PC 128 To use the Reference Guide 128 To get help from the HP notebook web site 128 To call HP for service and support 129 Obtaining Repair Service 132 To receive warranty repair service 132 To prepare your computer for shipment 133 Solving Problems with...

Page 9: ...o recover an application 161 Specifications and Regulatory Information 163 Hardware and Software Specifications 164 BIOS Setup utility options 164 Hardware specifications 167 Modem Reference Information 169 AT commands Ambit 169 S registers Ambit 174 Selected result codes Ambit 175 Safety Information 176 Power cords 176 Battery safety 177 Laser safety 178 LED safety 178 Regulatory Information 179 ...

Page 10: ......

Page 11: ...Corporate Evaluator s Guide 11 Introducing Your Computer ...

Page 12: ...sor Intel Pentium III 600 650 700 750 800 850 900 1000 MHz with SpeedStep Intel Celeron 500 550 600 650 700 750 800 850 MHz 100MHz FSB AMD Mobile Athlon4 900 1000 MHz with PowerNow AMD Mobile Duron 800 850 MHz with PowerNow 200MHz FSB AMD Mobile Athlon4 900 950 1000 1100MHz with PowerNow AMD Mobile Duron 900 MHz with PowerNow 200MHz FSB Intel Mobile Pentium III 866 933 1060 1130MHz with SpeedStep ...

Page 13: ... 1 15 TFT LCD 1400x1050 SXGA 15 TFT LCD Audio ESS Allegro 1988 Optical drive with built in control buttons and status display selected models allows for playing music CDs while the system is turned off Two stereo speakers Built in microphone Microphone and headphone jacks Communications Lan Accton 10 100 Ethernet Modem ESS Soft Modem 56Kbps Lan Intel integrated 10 100 Ethernet Modem ESS Soft Modem...

Page 14: ...ition your HP notebook includes preinstalled software The exact software installed depends on your particular notebook model To buy accessories You can buy accessories for your computer online For the latest accessories and options visit the HP notebook web site www hp com notebooks As new accessories become available you ll find them listed there Here are some of the HP notebook accessories and r...

Page 15: ...able after the Reference Guide was completed Double click the HP Notes icon on the desktop if available Windows 98 or 2000 click Start Programs HP Library HP Notes Windows XP click Start Help and Support HP Library HP Notes Introductory Microsoft manual for Windows This manual contains information about using the standard features of Microsoft Windows Windows Help Click Start Help or Help and Supp...

Page 16: ...w 1 One Touch buttons 8 CD ROM CD RW DVD or CD RW DVD drive 2 Power switch 9 Microphone 3 Status lights see Status lights on page 20 10 CD ROM DVD eject button 4 Pad Lock touch pad on off button 11 Blue standby button 5 Touch pad pointing device 12 Modem port on selected models 6 Scroll up down toggle 13 LAN port on selected models 7 Click buttons ...

Page 17: ...rts of the Notebook Corporate Evaluator s Guide 17 Front view 14 Headphone audio jack 15 Status panel mode select button on selected models 16 Status panel on selected models 17 Multimedia buttons on selected models 18 Latch to open computer ...

Page 18: ... 26 USB ports 20 PS 2 port external mouse or keyboard 27 Microphone jack 21 VGA port 28 Kensington lock slot security connector 22 Parallel port 29 PC card slots 23 IEEE1394 port on selected models 30 System off switch for resetting computer 24 Infrared port on selected models 31 PC card eject buttons 25 TV output port 32 Floppy disk drive ...

Page 19: ...ying Parts of the Notebook Corporate Evaluator s Guide 19 Bottom view 33 Battery 34 Battery latch 35 Expansion RAM cover 36 System RAM cover 37 Port replicator docking connector on selected models 38 Mini PCI cover no user parts inside ...

Page 20: ... of the Notebook 20 Corporate Evaluator s Guide Status lights 1 Power 2 Battery 3 Caps lock capital letters 4 Num lock numeric keypad 5 Scroll lock 6 Floppy disk drive access 7 Hard disk drive access 8 CD ROM CD RW DVD or CD RW DVD drive access ...

Page 21: ...the player without turning on the computer See Managing Power Consumption on page 52 for information about standby and hibernate modes 1 Multimedia power use when system is off or in standby or hibernate mode 2 Previous track 3 Play pause 4 Stop when computer is on Stop eject when computer is off 5 Next track 6 Volume control down 7 Volume control up To eject a CD or DVD press the eject button on ...

Page 22: ...the mode button power status ON OFF standby or hibernate date time battery charge remaining 0 to 100 CD player status if CD player is running shows the track number play status playing paused or stopped and time counter When the computer is off and the CD player is off you can use the status panel by sliding the multimedia power switch to the left to turn it on Remember to turn it off when you are...

Page 23: ...om of your computer Insert the back edge first as shown then press down the front edge until the battery latch clicks shut Once you have installed the battery connect the AC adapter to the computer and recharge the battery while you work You can also replace a low battery with a charged one WARNING Do not mutilate puncture or dispose of batteries in fire A battery can burst or explode releasing ha...

Page 24: ...e AC adapter to the rear of the computer The battery starts charging CAUTION Use only an HP AC adapter intended for this product either the adapter that came with the computer or another authorized HP adapter Using an unauthorized AC adapter can damage the computer and may void your warranty Refer to the warranty statement for your product ...

Page 25: ...em may not work with multiple phone lines or a private branch exchange PBX It cannot be connected to a coin operated telephone and it does not work with party lines Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem Check your telephone line type prior to connecting your phone line To turn on the computer Press the blue standby but...

Page 26: ...ay not be sufficiently charged to complete the Windows setup Also be sure to connect the notebook to a phone line see To connect a phone line on page 25 1 Press the blue standby button The Windows Setup program starts automatically 2 Follow the instructions as they appear on the screen During setup you are prompted to enter a user name and accept the License Agreement You can also register your co...

Page 27: ... see that the phone is connected then follow the onscreen instructions If you have Windows 2000 you are not prompted to register but you can register by modem if you double click the HP Notebook Registration icon on the desktop or click the Register link in the Windows 2000 welcome screen See that the phone line is connected and follow the onscreen instructions If you choose not to register right ...

Page 28: ...istration form and fax it to HP Double click the HP Notebook Registration icon on the desktop if available and print the registration form You will find the fax number on the form By completing registration you will Record your ownership of the computer with Hewlett Packard and gain access to service support and information Record your ownership of the Windows 98 or XP operating system with Micros...

Page 29: ...one of the listed ISPs This begins the registration process for the ISP you have chosen OR If available double click the Connect to the Internet or Easy Internet Signup desktop icon This launches the Internet Connection or New Connection wizard which helps you locate an ISP in your area transfer an existing Internet account to this computer or set up an Internet connection manually If AOL is your ...

Page 30: ...0 or Start Turn Off Computer Turn Off Windows XP or if this fails Press CTRL ALT DEL then click Shut Down 2 If the computer does not shut down slide and hold the power switch for five seconds then release it 3 If the computer still does not shut down insert a pin or straightened paper clip into the system off switch on the left side of the computer underneath the PC card eject buttons 4 After the ...

Page 31: ...Corporate Evaluator s Guide 31 Using Your Computer ...

Page 32: ...Hot key Does this Fn F1 Decreases the display s brightness Fn F2 Increases the display s brightness Fn F5 Switches among the built in display an external display and simultaneous displays Fn F7 Toggles the sound on and off mutes sound Fn F8 Toggles the embedded numeric keypad on and off see To use the embedded keypad on page 34 Fn Lock key Toggles Scroll Lock on and off Fn Up arrow Increases sound...

Page 33: ...ile pointing at the application Windows key combinations Key combination Does this Windows key BREAK Displays System Properties dialog box Windows 2000 and XP Windows key E Runs Windows Explorer Windows 98 or My Computer Windows 2000 and XP Windows key F1 Runs Windows Help Windows key F Runs Windows Find Files or Folders Windows 98 or 2000 or Search Windows XP Windows key M Minimizes all displayed...

Page 34: ...e to the numeric or arithmetic designations printed on the right side of the keys in the numeric keypad area The Num Lock status indicator is lit To turn off the embedded keypad press Fn F8 again To use the ALT GR key Non U S keyboards have an ALT GR key to the right of the spacebar This is a shift key providing access to certain keyboard characters For a character in the lower right corner of a k...

Page 35: ...splay settings You can customize a number of display settings for your computer such as color depth and screen area 1 Click Start Settings Control Panel then double click Display Windows 98 or 2000 or click Start Control Panel Appearance and Themes Display Windows XP 2 Click the Settings tab then make the settings you want The computer has an LCD display which behaves differently from a normal com...

Page 36: ...arily silence the speaker without changing the volume setting click Mute With the multimedia buttons If your computer has multimedia buttons located on the front of the computer you can use the volume control buttons to adjust volume for most audio applications including the CD player when the computer is on When the computer is off you can use these buttons to adjust the volume for music CDs To i...

Page 37: ...buttons on a mouse to make your selection You can also tap on the touch pad instead of clicking a button To open an application move the pointer over the icon then press the left click button twice rapidly double click You can instead tap twice on the touch pad To make a menu selection move the pointer to the item and click the left click button once To open the shortcut menu for an item move the ...

Page 38: ...ure including button configuration for right handed or left handed operation Button tab for mouse Button Actions tab for touch pad double click speed pointer speed and pointer trail click sensitivity Note The touch pad is by default inactive when an external mouse is installed You can enable both touch pad and an external pointing device by changing the BIOS setting See Using the BIOS Setup Utilit...

Page 39: ...ouble click Keyboard Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Keyboard Windows XP 2 Select the One Touch buttons tab 3 Click the button of the key you want to reconfigure 4 In the Button Label field type the name of the application you want to start with this button This name will appear onscreen when you press the button 5 From the list of preinstalled applicati...

Page 40: ... DVD drive the software needed to play DVD movies has been preinstalled on your computer Click Start Programs Windows 98 or 2000 or Start All Programs Multimedia DVD Player Windows XP The name of the DVD player program can vary If you need to install the DVD player software click Start Run type C HP PROGRAMS DVD SETUP EXE and press Enter For Windows XP if the DVD software is installed you can also...

Page 41: ...or create CDs Click Start Programs Windows 98 or 2000 or Start All Programs Multimedia CD Writer Windows XP The name of the CD RW software can vary If you need to install the CD RW software run Setup on the software CD Refer to the software s help for details about creating or copying CDs For Windows XP you can use Windows Media Player to create audio CDs and Windows Explorer to create data CDs us...

Page 42: ...ssword protection does not ask for a password when your computer resumes after standby suspend or hibernate while Windows does provide that security To set up hardware password protection see Using the BIOS Setup Utility on page 86 To set up password protection in Windows 98 1 Click Start Settings Control Panel 2 Double click Passwords 3 Select Change Passwords tab 4 Click Change Windows Password ...

Page 43: ...indows 2000 1 Check that you have set up a Windows password as described above 2 Click Start Settings Control Panel 3 Double click Power Options 4 Select Advanced tab 5 Check the option to prompt for a password when the computer goes off standby 6 Click OK To set up password protection in Windows XP 1 Click Start Control Panel User Accounts then select your account 2 Click Create a Password 3 Ente...

Page 44: ...er goes off standby 5 Click OK To attach a security cable Your computer has a built in connector that allows you to secure the computer with a cable The Kensington MicroSaver lock system works with this connector and is available at many computer stores 1 Wrap the cable around a stationary object such as a table leg 2 Loop the cable to create a slipknot around the stationary object make sure it ca...

Page 45: ... protect the integrity of your data This is especially important when you are connected to the Internet Your computer includes Norton AntiVirus software To use the software do the following Click Start Programs or All Programs Norton AntiVirus Norton AntiVirus Once installed you can get detailed instructions from the software s online Help ...

Page 46: ...mproper use of keyboards and other input devices has been associated with ergonomic injury For more information about reducing your risk visit our ergonomics web site or see Working in Comfort in the online HP Library Your mobile work environment Use a chair that provides good support for your lower back If an adjustable chair is not available you can use a pillow or rolled up towel to provide low...

Page 47: ... has a built in palm rest which is ideal for this purpose Try to type as lightly as possible The notebook keyboard requires little force to activate Take frequent short rest breaks this is especially important in a mobile computing environment Portable computers weigh between approximately 1 5 and 4 kilograms approximately 3 to 8 pounds When traveling be sure to carry your computer properly to min...

Page 48: ...ld cause loss of data or damage to the drive Carry the computer in a padded case to protect against bumps and jolts Set the computer down gently When the computer has been in a very cold or very hot environment do not start it again until it has returned to a more moderate temperature To take care of your computer Provide adequate ventilation around the computer Ensure that the notebook is sitting...

Page 49: ...ows 98 check your disk periodically using the ScanDisk utility click Start Programs Accessories System Tools ScanDisk For Windows 2000 or XP check your disk for errors periodically click Start My Computer and select the disk you want to scan Click File Properties then select the Tools tab and click Check Now To extend the life of the display Observe the following guidelines to extend the life of t...

Page 50: ...eed on battery power see To control the processor speed with SpeedStep on page 60 The default settings conserve battery power To maintain maximum battery capacity and accuracy of the battery gauge perform this procedure about once a month 1 Charge the battery to 100 2 Disconnect the AC adapter and use the computer until the battery is fully discharged and the computer goes into hibernation 3 Conne...

Page 51: ...Corporate Evaluator s Guide 51 Traveling with Your Computer ...

Page 52: ...essing the appropriate key See To use manual power management on page 55 To use automated power management System hibernation standby monitor and hard disk timeouts automatically occur based on the values set in Control Panel in Power Management Windows 98 or Power Options Windows 2000 and XP The following tables describe the power management timeouts you can set in Windows System hibernation Acti...

Page 53: ...ress any key or move the pointer to return to your current session Turn off hard disks Action Turns off only the hard disk drive This is usually set to occur shortly after the monitor is turned off When No hard disk access for the specified interval Resume Press any key or move the pointer to return to your current session Standby mode Action Turns off the display and hard disk drive to conserve b...

Page 54: ...indows 98 or 2000 click Start Settings Control Panel then double click Power Options Windows 2000 or Power Management Windows 98 Windows XP click Start Control Panel Performance and Maintenance Power Options 2 On the Power Schemes tab set the timeout periods you prefer You can choose Never but that setting is not recommended for hibernate mode 3 On the Advanced tab select actions for the lid power...

Page 55: ...Turn Off Computer Stand By Windows XP OR Configure lid power switch or standby button to perform the standby action see To set power management properties above Then close lid or press button Resume Press the blue standby button to return to your current session The computer can also go into standby automatically when the timeout setting in Power Management or Power Options in Control Panel is rea...

Page 56: ...tton to perform the hibernation action Then close lid or press button see To set power management properties above Resume Press the blue standby button to recover your current session This may take several minutes The computer also enters hibernate mode automatically when battery power reaches a critically low level see To respond to a low battery warning on page 59 In Windows 98 hibernate mode oc...

Page 57: ...00 OR Click Start Turn Off Computer Turn Off Windows XP OR Slide the power switch and hold for five seconds only if the Start menu procedure doesn t work OR Configure a power switch see To set power management properties above Resume Press the blue standby button to start a new session This may take several minutes If the system stops responding and you are not able to turn off the computer as des...

Page 58: ... prepared to save your work and shut down if the battery is low Follow the tips in this section to maximize the length of time you can operate on battery power To check the battery status From the battery status light The battery status light reports the following information Green AC attached battery full Amber AC attached battery charging Red AC attached battery will not charge abnormal ...

Page 59: ...e and Maintenance Power Options then click the Power Meter tab to see battery status The Alarms and Advanced tabs provide additional Windows power information options From the status panel If your computer has a status panel press the status panel mode button repeatedly until you see the battery icon and the percentage of charge remaining To respond to a low battery warning The computer automatica...

Page 60: ...trol the processor speed with SpeedStep If your computer contains a multispeed processor with Intel SpeedStep Technology the taskbar in Windows 98 or 2000 contains an Intel SpeedStep Technology icon This feature enables the processor to automatically switch to lower power saving speeds or to higher performance speeds according to its workload and power source You can customize SpeedStep to best su...

Page 61: ...Corporate Evaluator s Guide 61 Making Connections ...

Page 62: ...rt V 90 Note that the maximum speed for faxing is 14 4Kbps Even though the built in modem is capable of downloading at 56Kbps your ISP may not operate at this speed please check with your service provider for information Transmission rates also depend on the condition of the telephone line If your computer does not have a built in modem or if you prefer to use a different modem you can install a P...

Page 63: ...ct a telephone cord with an RJ 11 plug to the built in modem or connect to a PC card or external modem Use only No 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack 3 Plug the other end of the phone cord into a telephone jack If the plug on the phone cord doesn t fit the jack you may need to use an adapter 4 Check your modem s country or region settings ...

Page 64: ...ly and you fail to connect to your server or cancel the connection you must wait one minute before dialing that same number again If you dial before then you will get an error message that says delay After the fourth failed connection you will need to wait one hour before trying the number again If you dial before the hour is up you will get a message that says black list When using a modem in the...

Page 65: ...as your ISP you can access the Internet only with AOL s own software you can t use a standard browser like Internet Explorer As a result You cannot view web sites by clicking on links such as those in the electronic Reference Guide that link to the HP notebook web site You cannot go to a web site by entering the address in Windows Explorer If you try to access the Internet without using the AOL so...

Page 66: ...ms tab click Properties to set connection speeds or on the Dialing Rules tab click Edit to set dialing options Communications software Many communications applications provide options for controlling modem settings See the help for your software AT commands You can control many aspects of modem operation using modem AT commands AT commands are special strings of characters sent to the modem to set...

Page 67: ...Start Programs or All Programs Outlook Express 2 If you are not currently connected to the Internet the Dial up Connection window appears Choose Connect to connect to the Internet To send an e mail message 1 Start Outlook Express 2 Click the New Mail or Create Mail tool on the toolbar 3 Fill in the information in the New Message window 4 When you re finished click the Send button To receive e mail...

Page 68: ... choice To send a fax 1 In QuickLink click the QuickFax tool on the main toolbar 2 Enter the fax number and the recipient s name and company 3 Type the message body in the QuickFax Note area 4 Click Send Fax If instead you want to send a document as a fax open the document in its application window then open the Print dialog box Change the selected printer to QuickLink III then print the document ...

Page 69: ... the list under Fax click Devices then right click the modem and click Properties 5 On the General tab enable the modem to receive faxes 6 On the Received Faxes tab select the option to save faxes in a folder To send a fax Click Start Programs Accessories Communications Fax Send Cover Page Fax Follow the instructions to create and send the fax If instead you want to send a document as a fax open t...

Page 70: ...e Fax Configuration wizard steps you through the process of setting options and customizing the program for your use Follow the onscreen instructions If you re not sure which setting to choose accept the default To send a fax Click Start All Programs Accessories Communications Fax Send a Fax then follow the instructions that appear on the screen If you want to send a document as a fax open the doc...

Page 71: ...3 Windows 2000 and XP automatically detect and set up a LAN connection To edit the settings open Network Connections or Network and Dial Up Connections in Control Panel For Windows 98 open Network in Control Panel to set up support for a LAN connection on your network For example you can add the Microsoft TCP IP protocol See Windows Help or your Microsoft manual for information about setting up an...

Page 72: ...s toward the card slot 2 Slide the PC card all the way into the upper or lower slot Most cards are properly seated when the outer edge is flush with the casing of the computer but some cards are designed to protrude from the case To remove a PC card CAUTION Before removing a PC card you must use the PC Card Eject Hardware or Safely Remove Hardware icon in the taskbar or else shut down the computer...

Page 73: ...it is possible that you will lose network connection after a resume operation If this happens you can restart the card by removing and then reinserting it Finding tested PC cards For the current listing of PC cards that have been tested and approved for use with your computer visit the Accessories section of the HP notebook web site www hp com notebooks ...

Page 74: ...connectors for external devices on the computer and optional port replicator Note Before you connect any device check its documentation to see if you need to make any settings or adjustments to the equipment before using it This might include setting switches so the equipment will operate properly with your computer and the software you plan to use Notebook ports 1 AC adapter jack 2 VGA port on se...

Page 75: ...s Guide 75 Port replicator ports on selected models 1 AC adapter jack 2 PS 2 mouse port 3 PS 2 keyboard port 4 LAN port networking 5 Serial port 6 Parallel port 7 VGA port external monitor 8 TV out 9 USB ports 2 10 Audio in 11 Microphone port 12 Audio out external speaker ...

Page 76: ...two PS 2 ports Plug the mouse or keyboard PS 2 cable into the PS 2 port on the computer or plug either or both PS 2 cables into the PS 2 ports on the port replicator To connect both a mouse and keyboard to the computer use the PS 2 Y adapter which is available separately To connect a device that has a PC type jack first connect its cable to an adapter cable with a PS 2 jack To connect a USB device...

Page 77: ...devices without using cables To enable the infrared port Note In the BIOS Setup utility infrared communication is by default disabled Before you use your infrared port you must enable the infrared port in the BIOS 1 Restart your computer 2 When you see the HP logo press F2 3 Select the System Devices menu 4 Set Infrared Port to Enabled 5 Make sure Mode is set to FIR Fast Infrared This is the defau...

Page 78: ...u can then also assign it to the infrared port You can print from your applications to an infrared printer in the same way as you would to a printer connected to the parallel port Set the infrared printer as your default printer or select it when you print from within the application Be sure the computer and printer infrared ports are properly aligned To transfer files with an infrared connection ...

Page 79: ...onnect the monitor to a power source and turn it on 4 Press the blue standby button to turn on the computer To switch the display to the external monitor Close the computer lid OR Press Fn F5 to cycle through the display options notebook display external monitor both OR Click Start Programs HP Display Settings HP Display Settings Windows 98 or 2000 or Start All Programs Hewlett Packard Notebook HP...

Page 80: ...able above The display settings vary by model 2 Click Start Shut Down Shut down Windows 98 or Start Turn Off Computer Turn Off Windows XP 3 Connect the monitor cable from the monitor to the VGA port on the rear of the computer or the port replicator 4 Connect the monitor to a power source and turn it on 5 Press the blue standby button to turn on the computer Windows will detect the second monitor ...

Page 81: ...o activate and adjust the TV display If you are running the DVD player turn it off while you activate the TV display Click the television icon in the system tray of the taskbar and select TV from the options list The computer s display will change to 640x480 OR Restart the computer click Start Shut Down or Turn Off Computer Restart OR 1 Click Start Settings Control Panel then double click Display ...

Page 82: ...es the icon from the system tray If you do this you can access the TV settings from the Control Panel as described in the above steps Restart the computer to restore the television icon To use the port replicator On models provided with a docking connector With the optional port replicator you can connect external components and then avoid disconnecting and reconnecting them each time you take the...

Page 83: ...e computer with the locator pins on the port replicator 3 Press the computer down until it clicks into place Make sure that the dock status light is on 4 Open the computer and press the blue standby button to turn it on After the computer is turned on you can close the lid while it is running ...

Page 84: ... speed serial connection for a wide variety of external devices If your computer includes an IEEE1394 port you can use it to connect devices such as audio and video equipment disk drives printers and other computers Attach the device s IEEE1394 cable to the IEEE1394 port on the back of the computer Windows automatically recognizes the device Note If you have problems making this connection contact...

Page 85: ...Corporate Evaluator s Guide 85 Configuring and Expanding Your Computer ...

Page 86: ...rt 2 When you see the HP logo press F2 to enter the BIOS Setup utility 3 Select the options you want You can find a complete list of available options in BIOS Setup utility options on page 164 4 After you have finished making changes press F10 or select Exit Saving Changes and Exit 5 Press Enter to confirm and restart the computer If the settings cause a conflict between devices while restarting t...

Page 87: ...r hard drive so be sure to back up your data first Following the partition expansion you must reinstall Windows from the Recovery CD CAUTION Static electricity can permanently damage computer chips Handle the RAM module only by its three non connector edges Otherwise you may damage the module due to electrostatic discharge Always discharge the static electricity from your body by touching the meta...

Page 88: ...Note Windows 98 only if you increase your computer s memory to more than 512 MB the computer will not be able to hibernate unless you also increase the size of the hibernate partition on the hard disk see To recover the factory installation of your hard disk on page 159 You can also replace the computer s system RAM module see To replace the system RAM module below To remove a RAM expansion module...

Page 89: ...ter s system RAM module to increase the computer s RAM 1 If your computer is docked undock it 2 Click Start Shut Down Shut down Windows 98 or 2000 or Start Turn Off Computer Turn Off Windows XP 3 Important unplug the AC adapter if present and remove the battery 4 Turn the computer over loosen the screws in the system RAM cover the cover retains the screws and remove the cover 5 Release the two lat...

Page 90: ... insert a straightened paper clip into the hole on the drive door to open it 5 Turn on or restart the computer 6 When you see the HP logo press ESC to display the Boot menu 7 Use the arrow keys to select the CD ROM drive as the boot device and press Enter 8 Click Continue then Advanced 9 If you want to choose a nondefault partition size select a size from the Hibernate Partition Size drop down lis...

Page 91: ...ter These updates are intended to fix any problems that could be encountered in the drivers and to keep your computer running smoothly In addition HP normally provides drivers for other versions of Microsoft Windows in case you decide to install a different version of Windows Download the latest drivers for your computer from www hp com go support Follow the instructions included with the drivers ...

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Page 93: ...Corporate Evaluator s Guide 93 Using Windows XP ...

Page 94: ...lation Install a retail version of Windows XP Install video support Install audio support Install modem support Install integrated LAN support Install wireless LAN support Install HP Display Settings and Configuration Interface utilities Install touchpad support Install USB to serial dongle Install the OneTouch utility Install the Desktop Zoom utility Install the Java Virtual Machine Configure rec...

Page 95: ...elow to repartition and format your hard disk and create the diagnostic partition 1 Insert the bootable Recovery CD in the CD drive 2 Boot the HP notebook press ESC and select the CD ROM DVD as the boot device 3 Click Continue on the Recovery screen to enter the menu 4 Click Advanced on the Recovery CD menu 5 Choose the option Do not load operating system then choose Hibernate partition only and c...

Page 96: ...ying files the HP notebook will reboot and continue installation 7 Click Customize to change your Regional settings if needed then click Next to continue 8 Enter your name and organization then click Next 9 Enter the Product Key then click Next The Product Key is located on the Certificate of Authenticity that you received with your retail version of Windows XP 10 XP Home only Enter a computer nam...

Page 97: ...uration of XP Retail Windows XP is now installed on the HP notebook The HP notebook specific drivers will be installed next To install video support A built in video driver exists in Windows XP but HP recommends using the HP specific driver The HP driver will add features like Open GL support and the TV Out applet The driver is located on the Recovery CD in HP DRIVERS VIDEO 1 Double click HP DRIVE...

Page 98: ...D ROM drive during this installation 1 Double click HP DRIVERS MODEM SETUP EXE on the Recovery CD 2 Click Next in the Welcome window then Next to start the installation 3 Click No I will restart my computer later and click Finish Continue installing other drivers To install integrated LAN support 1 Click Start Control Panel Choose Performance and Maintenance then click the System icon 2 Select the...

Page 99: ...ll from a list and click Next 6 Select include this location provide the path to the driver then click Next to continue The LAN driver is located on the Recovery CD in the HP DRIVERS WIRELESS directory 7 Click Finish to finalize the installation To install the HP Display Settings and Configuration Interface HPCI utility HP Display Settings provides support for the following features User interface...

Page 100: ...TUP EXE on the Recovery CD 2 Choose the language of this installation then click OK 3 Click Next at the Welcome screen then Next again 4 Click Next to accept Current Settings 5 Click No I will restart my computer later and click Finish Continue installing other drivers To install support for the USB to serial dongle If you ve installed a retail version of Windows XP and want to use a serial device...

Page 101: ...to accept the license agreement 4 Click Next then click Next again to confirm installation destination To install the Java Virtual Machine Previous Microsoft operating systems had the Java Virtual Machine included this is not the case with Windows XP The Java Virtual Machine needs to be installed prior to installing the HP TopTools manageability application and may be needed for other SW applicati...

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Page 103: ...Corporate Evaluator s Guide 103 Using Windows 2000 ...

Page 104: ...n Install a retail version of Windows 2000 Install chipset support Install video support Install audio support Install modem support Install integrated LAN support Install touchpad support Install SpeedStep support Install infrared support Install USB to serial dongle only available for Omnibook XE3 models Install HP Display Settings and Configuration Interface Install the OneTouch utility Install...

Page 105: ...ntinuing Follow the instructions below to repartition and format your hard disk and create the diagnostic partition 1 Insert the bootable Recovery CD in the CD ROM drive 2 Boot the HP notebook press ESC and select the CD ROM DVD as the boot device 3 Click Continue on the Recovery screen to enter the menu 4 Click Advanced on the Recovery CD menu 5 Choose the option Do not load operating system then...

Page 106: ...ward 9 Enter your name and organization then click Next 10 Enter the Product Key then click Next The Product Key is located on the Certificate of Authenticity that you received with your retail version of Windows 2000 11 Enter a computer name and an Administration password Confirm the Administrator password then click Next The password is used to administer User IDs and Windows NT security The com...

Page 107: ... support The driver is located on the Recovery CD in HP DRIVERS VIDEO 1 Double click HP DRIVERS VIDEO SETUP EXE 2 Click Next in the Welcome to the InstallShield window 3 Click Yes to accept the license agreement 4 Remove the Recovery CD and click Finish to complete the setup and reboot the HP notebook Adjust your display settings as necessary after rebooting To install audio support The driver is ...

Page 108: ...ll integrated LAN support 1 Go to Start Settings Control Panel Double click the System icon select the Hardware tab then click the Device Manager button 2 Double click the Ethernet Controller item under Other Devices 3 Click the Reinstall Driver button 4 When the Upgrade Device Driver wizard appears click Next 5 Select Search for a suitable driver for my device and click Next then click Next again...

Page 109: ... retail version of Windows 2000 you ll need to install the Intel SpeedStep technology applet if you have a dual speed Pentium III processor The Intel SpeedStep files are located on the Recovery CD in HP DRIVERS SPEEDSTP 1 Double click HP DRIVERS SPEEDSTP SETUP EXE 2 Click Next in the Welcome window then Yes to accept the license agreement 3 Click No I will restart my computer later and click Finis...

Page 110: ... Hardware window click Next 3 Click Next in the Install window 4 Choose the option Specify a location then click Next 5 Enter the directory of the USB to Serial dongle driver on the Recovery CD D HP DRIVERS USB2SER and click OK 6 Click Next to install the driver then Finish to finalize installation 7 In the next Welcome to the Found New Hardware window click Next 8 Click Next in the Install window...

Page 111: ...lay window 3 Click Yes to accept the license agreement then click Next 4 Click OK to confirm the software has been successfully installed Check the README TXT after installation for information on features implemented by this software To install the OneTouch utility This utility enables the support for the four OneTouch buttons above the keyboard as well as the multimedia buttons on the front of y...

Page 112: ...e default power management settings in Windows 2000 The BIOS Power Management settings are ignored if ACPI is activated To configure the power management 1 Go to Start Settings Control Panel then double click the Power Options icon 2 Select the Hibernate tab 3 Check Enable hibernate support then click Apply 4 Select the Power Schemes tab 5 Change the Plugged in options for Standby to 3 hours and H...

Page 113: ...Corporate Evaluator s Guide 113 Using Windows 98 ...

Page 114: ...Install a retail version of Windows 98 Second Edition Install chipset support Install video support Install audio support Install modem support Install integrated LAN support Install PCMCIA controller support Install touchpad support Install SpeedStep support Install infrared support Install USB to serial dongle only available for Omnibook XE3 models Install DirectX support Install software patche...

Page 115: ...oot the HP notebook press ESC and select the CD ROM DVD as the boot device 3 Click Continue on the Recovery screen to enter the menu 4 Click Advanced on the Recovery CD menu 5 Click the option Do not load operating system 6 Choose the size of your hibernation partition recommended is 384 MB If you have more than 384 MB memory in your HP notebook make your hibernation partition 512 MB in size 7 In ...

Page 116: ...indows 98 Second Edition into the Windows directory 9 Choose Portable on the Setup Options screen and click Next 10 Enter User Information and click Next 11 Select Install The Most Common Components recommended then click Next 12 Enter the appropriate computer and workgroup name and click Next 13 Select your country or region and click Next 14 Insert a blank floppy and click Next to create a start...

Page 117: ...xt To install chipset support The driver is located on the Recovery CD in HP DRIVERS 830MG 1 Double click HP DRIVERS 830MG SETUP EXE 2 Click Next in the Welcome window 3 Click Yes to accept the License agreement then Next in the Readme window 4 Remove the Recovery CD and click Finish to complete the setup and reboot the HP notebook 5 After reboot an Intel 82830 Processor to I O controller 3575 is ...

Page 118: ...DIO ESSETUP EXE 2 Click Next on the Allegro Welcome screen then Next to install driver 3 Remove the Recovery CD and click Finish to complete the setup and reboot the HP notebook To install modem support The driver is located on the Recovery CD in HP DRIVERS MODEM 1 Double click HP DRIVERS MODEM SETUP EXE 2 Click Next on the Welcome screen then Next again 3 Remove the Recovery CD and click Finish t...

Page 119: ...y CD click Finish then click Yes to reboot the HP notebook To install PCMCIA controller support The driver is located on the Recovery CD in HP DRIVERS PCMCIA 1 Double click HP DRIVERS PCMCIA O2SETUP EXE 2 Click the Install then restart button 3 When the hardware wizard appears click Next 4 Select Search for the best driver for your device and click Next then Next again 5 Click Next to install the ...

Page 120: ...indow then Next to accept the Default Directory 4 Click Next to accept Current Settings 5 Remove the Recovery CD and click Finish to complete the setup and reboot the HP notebook To install the Intel SpeedStep applet If you ve installed a retail version of Windows 98 you ll need to install the Intel SpeedStep Technology applet if you have a dual speed Pentium III processor The Intel SpeedStep file...

Page 121: ...dongle This driver is located on the Recovery CD in HP DRIVERS USB2SER 1 To start the installation plug the USB to serial dongle into one of the USB ports on the HP notebook 2 In the Add New Hardware window click Next then Next again 3 Choose the option Specify a location and enter the directory of the USB to serial dongle driver on the Recovery CD HP DRIVERS USB2SER and click Next 4 Click Next to...

Page 122: ...ick Yes to finish installation and reboot the HP notebook MIDI patch This patch fixes an issue where the midi device is unable to play after hot docking enable disable hardware in Device Manager or insertion of PC card 1 Double click HP DRIVERS QFE MIDI 247396us8 exe on the Recovery CD 2 Click Yes to install the Windows 98 SE Q247396 Update 3 Click Yes to accept agreement Patch will install 4 Remo...

Page 123: ...r the four OneTouch buttons above the keyboard as well as the multimedia buttons on the front of your HP notebook 1 Double click HP DRIVERS ONETOUCH SETUP EXE on the Recovery CD 2 Click OK to install then OK to acknowledge installation complete To install the Desktop Zoom utility The Desktop Zoom utility allows you to easily adjust selected settings of your Windows desktop to make items like deskt...

Page 124: ...nate support then click Apply 4 Select the Power Schemes tab 5 Change the Plugged in options for Standby to After 3 hours 6 Select the Advanced tab 7 Change the Power buttons options to your desired settings Notice that the only way to hibernate the XE3 is to configure one of the power buttons to perform this function 8 Select the Alarms tab and change the power level for Critical Battery Alarm to...

Page 125: ...Corporate Evaluator s Guide 125 Service and Support ...

Page 126: ...nstalled and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects 3 HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a ...

Page 127: ... AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some countries states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WA...

Page 128: ...ual To use the Reference Guide To locate information in the guide use the Contents Index and Search tabs The Contents tab lists the headings of all the topics in the guide The Index tab provides an alphabetical list of the keywords in the guide you can locate a keyword either by typing it in the box or by scrolling through the list The Search tab allows you to find specific words and phrases To ge...

Page 129: ...ms in everyday language then wizards you through a variety of user friendly support options Find more information about Instant Support on our external web site at www hp com hps instant index htm To call HP for service and support If you are unable to solve a problem with your computer you can call the HP Customer Care Center The Customer Care Center will assist you at no charge during the term o...

Page 130: ... for the most complete and current list of phone numbers If the HP notebook product is not normally sold and supported by HP in the country of use the customer must call one of the supported HP Customer Care Centers located nearest the region Currently Omnibook XE3 and Pavilion notebook service and support assistance is only provided in the following countries Pavilion Series Notebooks limited to ...

Page 131: ... 64 11 Asia Pacific Hungary 36 0 1 382 1111 Australia 61 0 3 8877 8000 Ireland 353 0 1 662 5525 Hong Kong 852 800 96 7729 Italy 39 02 264 10350 India 91 11 682 6035 Netherlands 31 0 20 606 8751 Indonesia 62 21 350 3408 Norway 47 22 11 6299 Japan 81 0 3 3335 8333 Poland 48 22 519 06 00 Korea 82 2 3270 0700 Portugal 351 21 317 6333 Malaysia 60 0 3 295 2566 Russia Moscow 7 095 797 3520 New Zealand 64...

Page 132: ...dom and then traveled to Russia you would be responsible for shipping the unit to the United Kingdom for repair and service under warranty If you are uncertain about the support please contact our Customer Care Center see To call HP for service and support on page 129 The support technician will help qualify your unit for warranty repair based on the warranty applicable to your unit and original p...

Page 133: ...t Packard cannot guarantee the return of removable components Please remove the following before you send your computer for service PC cards AC adapter and power cord CDs in the CD player floppy disks in the floppy disk drive 3 When shipping your computer to Hewlett Packard please use the original product packaging or other substantial packaging in order to avoid damage in transit Make sure to wra...

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Page 135: ...Corporate Evaluator s Guide 135 Solving Problems with Your Computer ...

Page 136: ...S games you may find that the sound does not operate properly Use Windows applications for full use of sound capabilities If sound does not record Check software controls for recording sound Click Start Programs or All Programs Accessories Multimedia or Entertainment Sound Recorder In Volume Control click Options Properties and make sure the microphone is enabled in the recording controls Test the...

Page 137: ...e disc from the drive then click Start Shut Down or Turn Off Computer Restart If you created the CD on a CD RW drive module try using HP certified media Read and write quality may vary for other media If a CD or DVD plays erratically Dirt or smudges can cause a disc to skip Clean the disc with a soft cloth If the disc is badly scratched it will have to be replaced Some DVDs include software called...

Page 138: ... of a double sided DVD has a different format standard or widescreen In widescreen format black bands appear at the top and bottom of the screen To view the standard format flip the disc over and play the other side If a DVD doesn t play with two displays For Windows 2000 or XP press Fn F5 to switch to one display For Windows 98 if you re using the Extended Desktop dual displays move the player wi...

Page 139: ... F5 in case the external monitor was disabled Do this three times to return to the state you started from If an external display cannot use high resolutions For Windows 98 use the default display type for the internal display Default Monitor If you change the display type non Plug and Play non DDC external monitors will not be able to use resolutions higher than the resolution of the internal disp...

Page 140: ...stry will continue to produce displays with fewer inherent cosmetic imperfections and we will adjust our HP guidelines as these improvements are implemented Hard disk drive problems The hard drive s reported capacity is less than its actual size The hard disk drive is preconfigured to allocate some space to diagnostic software which is used in support and service of your computer This part of the ...

Page 141: ... a flat firm surface so that air can flow freely around and underneath it Make sure the air vents are clear Make sure the fan is working properly Keep in mind that charging the battery and running games and other programs that drive CPU usage toward 100 can increase the computer s temperature You may also want to test the fan with e Diagtools see Testing Hardware Operation on page 157 Infrared Pro...

Page 142: ...ck Mouse Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Mouse Windows XP If the pointing devices don t work Don t touch the touch pad while booting or resuming If this happens try the following Press a key on the keyboard to restore normal operation Suspend and resume operation using the standby button Restart the computer click Start Shut Down or Turn Off Computer Res...

Page 143: ...nglish keyboard Make sure the embedded keypad is active Fn F8 and Num Lock is on then hold ALT while typing 0128 on the numeric keypad Support for the euro symbol requires software available from Microsoft This software is installed in the factory software but may not be included with retail Windows LAN problems If the built in network adapter doesn t connect to the LAN Check all cables and connec...

Page 144: ...twork administrator If the computer stops responding after booting Check whether you have a TCP IP network with no DHCP server This can cause a long delay at startup because DHCP is enabled Contact your network administrator to determine the proper TCP IP configuration If you have slow or dropped connections on a 10 100 network switch or hub The switch may be forced to 10 Mbps For Windows 98 use N...

Page 145: ...use symptoms similar to static Eliminate extra connections in the line If possible connect directly to the wall jack Try another telephone line preferably one normally used for a fax machine or modem If the modem doesn t dial or no dial tone is detected Check all cables and connections Connect a standard telephone to the phone line and make sure the line is working Make sure someone else isn t usi...

Page 146: ...on speed The speed at which you connect depends on several factors such as the current condition of the telephone line Try connecting another time If the modem will not connect at any speed Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line Make sure the telephone line goes from the RJ 11 modem phone jack on the right side of the computer...

Page 147: ... Query Modem In Windows Help and Support use the Modem troubleshooter If the modem isn t detected Check the modem setup In Control Panel open Modems Windows 98 or Phone and Modem Options Windows 2000 or XP Check the COM port Open the hardware Device Manager click Start Settings Control Panel System Windows 98 or 2000 or Start Control Panel Performance and Maintenance System Windows XP If the modem...

Page 148: ...ax software try using Class 1 Close any other communications programs If you re faxing by printing from an application make sure you ve selected the fax printer Try turning off power management features temporarily If the modem clicks repeatedly but doesn t connect Make sure you re using an analog telephone line You must not use a digital line In a hotel ask for a data line Check all cables and co...

Page 149: ...ou want 1 Click Start Settings Control Panel then double click Keyboard Windows 98 or 2000 or click Start Control Panel Printers and Other Hardware Keyboard Windows XP 2 Select the One Touch buttons tab 3 Click the button of the key you want to reconfigure 4 Select the application or web site you want associated with the button See To configure a One Touch button on page 39 for more details If the...

Page 150: ...dware Device Manager then double click Universal Serial Bus Controller You may also want to test the USB port with e Diagtools see Testing Hardware Operation on page 157 PC card PCMCIA problems If the notebook doesn t recognize a PC card Remove and reinsert the PC card Restart the computer click Start Shut Down or Turn Off Computer Restart If the card requires an IRQ make sure one is available In ...

Page 151: ...anager click Start Settings Control Panel System Windows 98 or 2000 or Start Control Panel Performance and Maintenance System Windows XP 2 Double click Modem to list the current modem devices 3 Double click the internal modem then select the option to disable the modem Performance problems For best performance with Windows 2000 or XP your computer should have at least 96 to 128 MB of memory RAM If...

Page 152: ...s to turn off and reset the computer Then press the standby button to turn the computer back on If nothing happens insert a straightened paper clip into the system off switch on the left side of the computer Then press the standby button to turn the computer back on Port replicator problems If a port on a port replicator isn t working Make sure AC power is connected While undocked try using the co...

Page 153: ... logo appears and follow the instructions that appear onscreen This process calibrates the battery and requires four to five hours You cannot use the computer during this process If the battery doesn t charge Make sure the AC adapter is plugged into the power source and that the light on the adapter is on If you re using a power strip remove the AC adapter from the power strip and plug it directly...

Page 154: ...k see To replace the system RAM module on page 89 If the Standby option is missing from the Shut Down window Windows 98 Do not allow Windows 98 to disable APM It may prompt you to do this in certain situations always answer No If the Windows 98 Standby option is missing restore it as follows 1 In Control Panel double click System 2 On the System Manager tab expand the System Devices select Advance...

Page 155: ...tch on the left side of the computer Then turn it on by pressing the standby button Don t use the touch pad while booting or resuming If you get no response remove the battery and AC adapter remove any PC cards and undock the computer Then plug in the AC adapter reset the computer using the system off switch and turn it on by pressing the standby button If you still get no response call HP for ass...

Page 156: ...m is loading drivers and checking hardware and network connections you will see a blinking cursor on your display As soon as the hardware has been reinitialized the Windows desktop will appear If the operating system hangs after you have gone on standby or resumed Your system may hang if you dock or undock your notebook while you are in the process of going on standby or resuming the computer Make...

Page 157: ...gnostic test 1 Restart the computer click Start Shut Down or Turn Off Computer Restart 2 Press F10 when you see the HP logo 3 When the menu appears press ENTER to run e Diagtools The first time you run the program you will be prompted to select the language for the program 4 Follow the prompts to run e Diagtools 5 When the Configuration Description appears check the list of detected hardware If a ...

Page 158: ... F3 and then any key to exit and reboot 14 Optional open the Support Ticket In Windows click Start Programs or All Programs HP e Diagtools e Diagtools for Windows 15 Click View to display the Support Ticket 16 To add information about your problem click Comments and type the information then click OK To save or print the Support Ticket click Save As or Print To e mail the Support Ticket to your su...

Page 159: ...rocedure describes how to recover the original Windows software and operating system that came with your computer CAUTION This procedure formats the hard disk drive After the hard disk drive is formatted you ll need to reinstall any applications Reformatting the hard disk drive will erase all data on the disk Do not interrupt the following process or unplug the AC adapter until the process is comp...

Page 160: ...installation of Windows on the Recovery CD the file readme txt is in the CD s root directory Note Windows 98 supports the FAT16 and FAT32 file systems Windows 2000 supports the FAT16 FAT32 and NTFS file systems Windows XP supports the NTFS file system To replace a damaged Recovery CD If you lose or damage the Recovery CD call the HP Customer Care Center for information about replacing it See To ca...

Page 161: ...e HP Customer Care web site www hp com go support To recover an application If you remove an application from your hard disk and later decide you want it back or if you accidentally delete application files you can reinstall the original software The setup programs for most of the applications that were factory installed on your system are included on your hard drive in c hp programs Each applicat...

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Page 163: ...Corporate Evaluator s Guide 163 Specifications and Regulatory Information ...

Page 164: ...rameter or press Enter to change a setting See the tables below for more information Main Menu Default BIOS Revision Shows the current BIOS version Detected automatically UUID number Displays the value of the 16 byte UUID Universally Unique ID as 32 hex characters Detected automatically System Time Sets the time using 24 hour format Values set take effect immediately System Date Sets the date usin...

Page 165: ...or the infrared port in FIR mode DMA1 LCD Status Panel Display Enables or disables display of the status panel Enabled LCD Status Panel Date Format Set date format on the status panel mm dd yy month date year LCD Status Panel Time Format Set time format on the status panel hh mm Security Menu Default User Password Is Shows if a user password is set Clear Administrator Password Is Shows if a superv...

Page 166: ... with F5 and F6 keys Hard Drive CD ROM Drive Removable Devices Exit Menu Exit Saving Changes Saves Setup changes to CMOS exits and restarts Exit Discarding Changes Discards Setup changes since last save exits and restarts Does not affect security date or time changes Load Setup Defaults Restores default settings stays in Setup Does not affect security date or time changes ...

Page 167: ...A SpeedStep II support RAM Two slots for RAM expansion PC133 up to 384MB Mass Storage 10 to 30 GB removable hard disk drive 1 44 MB floppy disk drive CD DVD drive 24X CD ROM 8X DVD or other drive or higher Graphics 13 3 14 1 15 XGA 1024x768 or 15 SXGA 1400x1050 TFT LCD display Supports simultaneous LCD CRT LCD CRT TV operation Integrated VGA 8 to 32 MB video memory depending on model shared with s...

Page 168: ...ection PS 2 6 pins for keyboard keypad or PS 2 mouse Y adapter compatible IEEE1394 port selected models Docking port selected models supports optional simple port replicator Infrared port selected models Two USB ports Composite TV out supports NTSC and PAL RJ 11 modem RJ 45 LAN Expandability Two Type II or one Type III 16 32 bit PCMICA slots Options 64 128 256MB PC 1 SODIMM 3 3V 144 pin SDRAM Mini...

Page 169: ... AT commands Ambit In the following AT command table default settings are shown in bold All listed AT commands except A must be preceded by AT Command Function Ambit A Re execute command not preceded by AT A Go off hook and attempt to answer a call B0 Select V 22 connect 1200 bps B1 Select Bell 212A connect 1200 bps C1 Return OK message Dn Dial modifier E0 Turn off command echo E1 Turn on command ...

Page 170: ...usy if enabled and dial tone not detected No Answer Connect XXXX and Error X2 Report basic call progress result codes and connections speeds i e Ok Connect Ring No Carrier also for busy if enabled and dial tone not detected No Answer Connect XXXX and Error X3 Report basic call progress result codes and connections rate i e Ok Connect Ring No Carrier No Answer Connect XXXX Busy and Error X4 Report ...

Page 171: ... DTR dialing of directory zero Q3 Select sync connect with async off line command mode and enable DTR to act as Talk Data switch Q4 Select Hayes AutoSync mode Q5 Modem negotiates an error corrected link Q6 Select asynchronous operation in normal mode R0 CTS tracks RTS sync or CTS is normally ON and will turn OFF only if required by flow control async R1 CTS is always active sync or CTS is normally...

Page 172: ...68 21600bps 69 24000bps 6A 26400bps 6B 28800bps 6C 31200bps 6D 33600bps When modem receives a break from the DTE K0 2 4 Enter on line command mode no break sent to the remote modem K1 Clear buffers and send break to remote modem K3 Send break to remote modem immediately K5 Send break to remote modem in sequence with transmitted data When modem receives B in on line command state K0 1 Clear buffers...

Page 173: ...size in MNP to 64 A1 Set maximum block size in MNP to 128 A2 Set maximum block size in MNP to 192 A3 Set maximum block size in MNP to 256 Bn Send break of n 100 ms MNP 10 Commands K0 Disable MNP 10 extended services K1 Enable MNP 10 extended services K2 Disable MNP 10 extended services detection only SEC 0 Disable MNP 10 EC SEC 1 tx level Enable MNP 10 EC and set transmit level tx level 0 to 30 0 ...

Page 174: ...24 general bit mapped options status 52 34h S22 Speaker results bit mapped options status 117 75h S23 General bit mapped options status 62 3Dh S24 Sleep inactivity timer 0 255 s 0 S25 Delay to DTR off 0 255 s or 01s 5 S26 RTS to CTS delay 0 255 01 s 1 S27 General bit mapped options status 73 49h S28 General bit mapped options status 0 S29 Flash dial modifier time 0 255 10 ms 70 S30 Disconnect inac...

Page 175: ...nd Regulatory Information Modem Reference Information Corporate Evaluator s Guide 175 Selected result codes Ambit Code Meaning 0 OK 1 CONNECT 2 RING 3 NO CARRIER 4 ERROR 5 CONNECT 1200 6 NO DIAL TONE 7 BUSY 8 NO ANSWER ...

Page 176: ...ing one for a country not listed below or a replacement AC adapter contact your local Hewlett Packard dealer or sales office For any power cord with a fused plug if you have to replace the fuse be sure to install an approved fuse Country Rated Voltage and Current HP Part Number Canada Mexico Philippines Taiwan United States 125 Vac 3 A 8120 6313 Europe Egypt Israel Saudi Arabia 250 Vac 2 5 A 8120 ...

Page 177: ...ur local HP contact Do not disassemble There are no serviceable parts inside Do not dispose of the battery pack in fire or water Handle a damaged or leaking battery with extreme care If you come in contact with the electrolyte wash the exposed area with soap and water If it contacts the eye flush the eye with water for 15 minutes and seek medical attention Do not expose the battery pack to high st...

Page 178: ...uide Do not attempt to make any adjustment of the unit Avoid direct exposure to the laser beam do not disassemble the drive CLASS 1 LASER PRODUCT LASER KLASSE 1 LED safety The infrared port located on the back panel of the notebook is classified as a Class 1 LED light emitting diode device according to International Standard IEC 825 1 EN60825 1 This device is not considered harmful but the followi...

Page 179: ...rence to radio communications However there is no guarantee that interference will not occur in a particular installation If this computer does cause harmful interference to radio or television reception which can be determined by removing the unit s batteries and AC adapter try the following Reorienting or relocating the receiving antenna Relocating the computer with respect to the receiver Conne...

Page 180: ...e received including interference that may cause undesired operation Canada This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of the Canadian Department of Communications Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériq...

Page 181: ...er product support contact Hewlett Packard at the phone numbers provided in your Reference Guide Belgium For outdoor usage only channels 10 2457 MHz and 11 2462 MHz is allowed For private usage outside buildings across public grounds over less than 300m no special registration with IBPT BIPT is required Registration to IBPT BIPT is required for private usage outside buildings across public grounds...

Page 182: ...de terminaison du réseau téléphonique public commuté En cas de problème prenez contact avec le fournisseur auprès duquel vous vous êtes procuré votre équipement Cet équipement a été conçu pour fonctionner dans tous les pays membres de la zone d échange européenne Réseaux Téléphoniques Public Commutés La compatibilité entre réseaux dépend des paramètres internes du logiciel Prenez contact avec le f...

Page 183: ... s Guide 183 Japan Japan Telecommunications Approval JATE approval number A00 0143JP A00 0434JP Name of Equipment T18M038 00 T18N040 00 Russia International Products sold internationally by Hewlett Packard and its authorized dealers meet the specifications listed on the following pages ...

Page 184: ...gulations of Class Telecom TBR 21 1998 EG 201 121 1998 Supplementary Information The product herewith complies with the requirements of the Low Voltage Directive 73 23 EEC and the EMC Directive 89 336 EEC amended by 92 31 EEC 93 68 EEC and the R TTE Directive 1999 5 EC Annex II and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal ...

Page 185: ...gistering 27 resetting 30 testing 157 turning on and off 25 connecting audio devices 77 external monitor 79 IEEE1394 devices 84 infrared device 77 LAN 71 modem 63 parallel device 76 TV set 81 USB device 76 copyrights 2 Corporate Evaluator s Guide 15 D data protection 49 devices external IEEE1394 84 infrared 77 parallel 76 USB 76 dial in network connection 66 display activating external 79 brightne...

Page 186: ...icator lights 71 port location 16 troubleshooting 143 laser safety 178 LED safety 178 M memory installing 87 troubleshooting 144 microphone jack location 18 location 16 modem AT commands 66 169 built in 25 connecting 63 connecting to Internet with 64 dial in connection 66 port location 16 settings 66 software 62 speed 62 troubleshooting 145 146 monitor external 79 resolution 79 80 mouse settings 3...

Page 187: ...54 troubleshooting 156 when used 53 55 startup device changing 38 Startup Guide 15 startup troubleshooting 155 status lights battery 58 location 16 20 power 25 status panel 22 location 17 Support Ticket 158 suspending saving power 60 system off switch location 18 T technical support getting 128 telephone numbers 129 technology codes 167 telephone numbers HP Customer Care 130 testing hardware 157 t...

Page 188: ...188 Corporate Evaluator s Guide setting up 26 updating drivers 91 work environment 46 working in comfort 46 ...

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