HP EX485 - MediaSmart Server - 2 GB RAM, User Manual

Page: 181 / 336

Media Collector
175
Media Collection Errors
Error Description Possible Solutions
Media partially collected Partial collection is the result
of a lost connection during
the collection process. This
may indicate a real error such
as a server crash or a problem
with the home network but,
more likely, it can occur
during a very large collection
when the server hits its
normal sleep time. It is
recommended that you
disable server sleep until after
a “break in” period to initially
collect the media in the
household. This may require
a few days for large
collections of files. Connectivity Test
Power
Media Collection System Tray Messages
For the most part, you will be informed about media collection problems through either the
Windows Home Server Console or the Media Collector Status Tool on your computer. In addition
to those, if the Media Collector software version is out of sync with the HP MediaSmart Server,
you will see a system tray notification. The MediaSmart Server software must be the same
version on both the server and your PC to be compatible. So, if the server software is at 2.5 and
the Media Collector software is at version 2.1, the server will send out this notification. If the
server software is at 2.1 and the Media Collector software is at version 2.5, the Media Collector
will generate this system tray message. The message will say something like: Upgrade the HP
MediaSmart server software to version <Version number> on <system name>.
To fix this, either upgrade the 2.1 component or rollback the 2.5 component. To change the Media
Collector software, the HP MediaSmart Server software and the Windows Home Server
Connector software on your computer must be uninstalled and reinstalled from the server.
Changing the server software involves either accessing the Update feature from the Windows
Home Server Console or rolling back the server version.