1.
After you successfully set up the computer, create recovery media. This step creates a backup of the
recovery partition on the computer. The backup can be used to reinstall the original operating system in
cases where the hard drive is corrupted or has been replaced.
You will use a USB flash drive to create a bootable recovery drive that can be used to troubleshoot a
computer that is unable to start. The USB flash drive can be used to reinstall the original operating
system and the programs that were installed at the factory.
NOTE:
Any information on the USB flash drive will be erased before the recovery media is created.
●
To create the Windows 8.1 recovery media, from the Start screen, type
recovery drive
, then
click on Create a recovery drive. Follow the on-screen instructions to continue.
●
To create the Windows 8 recovery media, from the Start screen, type
recovery drive
, and
then click on Settings, then click on Create a recovery drive. Follow the on-screen instructions to
continue.
2.
Use the Windows tools to create system restore points and create backups of personal information. For
more information and steps, see Help and Support. From the Start screen, type
help
, and then select
Help and Support.
Restoring and recovering using Windows tools
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start screen,
type
help
, and then select Help and Support.
Using Reset when the system is not responding
NOTE:
You may be prompted by User Account Control for your permission or password when you perform
certain tasks. To continue a task, select the appropriate option. For information about User Account Control,
see Help and Support. From the Start screen, type
help
, and then select Help and Support.
IMPORTANT:
Reset does not provide backups of your information. Before using Reset, back up any personal
information you wish to retain.
If Windows recovery steps are not working and the system is not responding, use these steps to start Reset:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition:
●
For Windows 8.1, from the Start screen, type
pc
, and then select This PC.
●
For Windows 8, from the Start screen, type
c
, and then select Computer.
NOTE:
If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover
using the recovery media you created; see
Recovery using the Windows recovery USB flash drive
on page 121
. Or you must use the Windows operating system media and the Driver Recovery media
(purchased separately); see
Recovery using Windows operating system media (purchased separately)
on page 121
.
3.
If the HP Recovery partition is listed, restart the computer, and then press
esc
while the HP logo is
displayed. The computer Startup Menu displays.
4.
Press
f11
to select the System Recovery option.
5.
Choose your keyboard layout.
6.
Select Troubleshoot.
120 Chapter 10 System backup and recovery
