Unable to connect to the Internet.
Cause
Solution
3.
In the Browsing history section on the General tab, click the
Delete button.
4.
Select the Cookies check box and click the Delete button.
Windows 8.1:
1.
From the Start screen, type
c
, and then select Control Panel
from the list of applications.
2.
Click Internet Options.
3.
In the Browsing history section on the General tab, click the
Delete button.
4.
Select the Cookies check box and click the Delete button.
Windows 10:
1.
Type
control panel
in the taskbar search box, and then
select Control Panel from the list of applications.
2.
Click Internet Options.
3.
In the Browsing history section, click the Delete button.
4.
Select the Cookies and website data check box and click the
Delete button.
Cannot automatically launch Internet programs.
Cause
Solution
You must log on to your ISP before some programs will start.
Log on to your ISP and launch the desired program.
100 Chapter 6 Troubleshooting without diagnostics
