HP BL30p - ProLiant - 1 GB RAM Troubleshooting Manual Download Page 144

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Acronyms and abbreviations 144

Acronyms and abbreviations

ACPI

Advanced Configuration and Power Interface

ACU

Array Configuration Utility

ADG

Advanced Data Guarding (also known as RAID 6)

ADU

Array Diagnostics Utility

CCITT

International Telegraph and Telephone Consultative Committee

cable select

DMA

direct memory access

driver update

EFS

Extended Feature Supplement

EULA

end user license agreement

Fibre Channel

HTTP

hypertext transfer protocol

Summary of Contents for BL30p - ProLiant - 1 GB RAM

Page 1: ...HP ProLiant Servers Troubleshooting Guide June 2006 Fifth Edition Part Number 375445 005 ...

Page 2: ...U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries UNIX is a registered trademark of The Open Group Linux is a U S registered trademark of Linus Torvalds June 2006 Fifth Edition Part Number 375445 005...

Page 3: ...Troubleshooting flowcharts 19 Start diagnosis flowchart 20 General diagnosis flowchart 20 Power on problems flowchart 22 POST problems flowchart 26 Operating system boot problems flowchart 28 Server fault indications flowchart 29 Hardware problems 32 Procedures for all ProLiant servers 32 Power problems 32 Power source problems 32 Power supply problems 32 UPS problems 33 General hardware problems ...

Page 4: ...line parameters 53 Network connection fails on remote communication 53 Failure occurs during ROM flash 53 Target system is not supported 53 Software tools and solutions 54 Configuration tools 54 Array Configuration Utility 54 SmartStart software 54 SmartStart Scripting Toolkit 55 HP ROM Based Setup Utility 55 Option ROM Configuration for Arrays 57 HP ProLiant Essentials Rapid Deployment Pack 57 Re...

Page 5: ...nt 69 Care Pack 69 White papers 70 General server resources 70 Additional product information 70 Device driver information 70 External cabling information 70 Fault tolerance security care and maintenance configuration and setup 70 Installation and configuration information for the server management system 70 Installation and configuration information for the server setup software 70 iLO informatio...

Page 6: ...lert 76 Adapter NVRAM ID Mismatch 76 Array Accelerator Battery Pack X not Fully Charged 76 Array Accelerator Battery Pack X Below Reference Voltage Recharging 76 Board in Use by Expand Operation 76 Board not Attached 76 Cache Has Been Disabled Because ADG Enabler Dongle is Broken or Missing 76 Cache Has Been Disabled Likely Caused By a Loose Pin on One of the RAM Chips 77 Configuration Signature i...

Page 7: ...rted Stepping Does Not Match 84 Processor Not Started Unsupported Processor Stepping 84 Processor Not Supported Unsupported Core Speed 84 RIS Copies Between Drives Do Not Match 84 SCSI Port X Drive ID Y Failed REPLACE failure message 85 SCSI Port X Drive ID Y Firmware Needs Upgrading 85 SCSI Port X Drive ID Y Has Exceeded the Following Threshold s 85 SCSI Port X Drive ID Y is not Stamped for Monit...

Page 8: ...pted NVRAM 91 WARNING Resetting Corrupted System Environment 91 WARNING Restoring Default Configurations as Requested 91 WARNING Storage Enclosure on SCSI Bus X Indicated it is Operating in Single Ended Mode 92 Write Memory Error 92 Wrong Accelerator 92 POST error messages and beep codes 92 Introduction to POST error messages 92 Non numeric messages or beeps only 93 100 Series 101 200 Series 103 3...

Page 9: ...0 134 Message ID 4141 134 Message ID 4169 134 Message ID 4190 134 Insight Diagnostics processor error codes 135 MSG_CPU_RR_1 135 MSG_CPU_RR_2 135 MSG_CPU_RR_3 135 MSG_CPU_RR_5 135 MSG_CPU_RR_6 135 MSG_CPU_RR_7 136 MSG_CPU_RR_8 136 MSG_CPU_RR_9 136 MSG_CPU_RR_10 136 MSG_CPU_RR_11 136 MSG_CPU_RR_12 136 MSG_CPU_RR_13 136 MSG_CPU_RR_14 136 MSG_CPU_RR_15 136 MSG_CPU_RR_16 136 MSG_CPU_RR_17 137 Contacti...

Page 10: ... part number 375445 xx4 included the following additions Hot plug SAS and SATA hard drive LED combinations on page 17 Operating system issues with Intel dual core processors Hyper Threading enabled on page 50 Tape drive problems on page 37 New error messages in ADU error messages on page 73 and POST error messages and beep codes on page 92 375445 xx3 September 2005 The third edition of the HP ProL...

Page 11: ...section contains a series of flowcharts that provide a common troubleshooting process for troubleshooting ProLiant servers The flowcharts identify a diagnostic tool or a process to solve the problem Hardware problems on page 32 When the symptoms point to a specific component use this section to find solutions for problems with power general components system boards system open circuits and short c...

Page 12: ...ment provided with the server Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all main...

Page 13: ...zing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an imp...

Page 14: ...onmental conditions 2 Record any error messages displayed by the system 3 Remove all diskettes and CDs from the media drives 4 Power down the server and peripheral devices if you will be diagnosing the server offline Always perform an orderly shutdown if possible This means you must a Exit any applications b Exit the operating system c Power down the server 5 Disconnect any peripheral devices not ...

Page 15: ...as latches be sure they are completely closed and locked Check any interlock or interconnect LEDs that may indicate a component is not connected properly If problems continue to occur remove and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport ...

Page 16: ...used install it in the bay with the lowest drive number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array NOTE ACU does not support mixing SAS and SATA drives in the same logical volume SCSI hard drive guidelines Each SCSI drive must have a unique ID The system automatically sets all SCSI IDs If only one SCS...

Page 17: ...e SAS and SATA hard drive LED combinations NOTE Predictive failure alerts can occur only when the server is connected to a Smart Array controller Online activity LED green Fault UID LED amber blue Interpretation On off or flashing Alternating amber and blue The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application On o...

Page 18: ...on as possible Flashing irregularly Off The drive is active and it is operating normally Off Steadily amber A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive i...

Page 19: ...server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 20 General diagnosis flowchart on page 20 Power on problems Server power on problems flowchart on page 22 p Class server blade power on problems flowchart on page 23 c Class server blade power on problems flowchart on page 25 POST problems flowchart on page 26 S...

Page 20: ...Diagnostic flowcharts 20 Start diagnosis flowchart Use the following flowchart to start the diagnostic process General diagnosis flowchart ...

Page 21: ...stic flowcharts 21 The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart ...

Page 22: ... health LED is red or amber The internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty power supply Loose or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component ...

Page 23: ...art Symptoms The server does not power on The system power LED is off or amber The health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty power supply ...

Page 24: ...Diagnostic flowcharts 24 Loose or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component ...

Page 25: ...mber The health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes Improperly seated or faulty power supply Loose or faulty power cord Power source problem Power on circuit problem Improperly seated component or interlock problem Faulty internal component ...

Page 26: ...oms Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device Server completes POST with errors Possible problems Improperly seated or faulty internal component Faulty KVM device Faulty video device ...

Page 27: ...Diagnostic flowcharts 27 Server and p Class server blade POST problems flowchart ...

Page 28: ...t problems flowchart Symptoms Server does not boot a previously installed OS Server does not boot SmartStart Possible causes Corrupted OS Hard drive subsystem problem Incorrect boot order setting in RBSU There are two ways to use SmartStart when diagnosing OS boot problems on a server blade ...

Page 29: ... a local I O cable and drive to connect to the server blade and then restart the server blade Server fault indications flowchart Symptoms Server boots but a fault event is reported by Insight Management Agents on page 59 Server boots but the internal health LED external health LED or component health LED is red or amber ...

Page 30: ...tion on their statuses refer to the server documentation Possible causes Improperly seated or faulty internal or external component Unsupported component installed Redundancy failure System overtemperature condition Server and p Class server blade fault indications flowchart ...

Page 31: ...Diagnostic flowcharts 31 c Class server blade fault indications flowchart ...

Page 32: ...re the outlet works Also be sure the power source meets applicable standards 3 Replace the power cord with a known functional power cord to be sure it is not faulty 4 Replace the power strip with a known functional power strip to be sure it is not faulty 5 Have a qualified electrician check the line voltage to be sure it meets the required specifications 6 Be sure the proper circuit breaker is in ...

Page 33: ...e UPS sleep mode can be turned off through the configuration mode on the front panel 9 Change the battery to be sure damage was not caused by excessive heat particularly if a recent air conditioning outage has occurred NOTE The optimal operating temperature for UPS batteries is 25 C 77 F For approximately every 8 C to 10 C 16 F to 18 F average increase in ambient temperature above the optimal temp...

Page 34: ...o be sure all system components recognize the changes If you do not run the utility you may receive a POST error message indicating a configuration error After you check the settings in RBSU save and exit the utility and then restart the server For more information on RBSU refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstar...

Page 35: ...tarting the server each time to determine if the device is working move the device a To a different slot on the same bus not applicable for PCI Express b To a PCI PCI X or PCI Express slot on a different bus c To the same slot in another working server of the same or similar design If the board works in any of these slots either the original slot is bad or the board was not properly seated Reinser...

Page 36: ...ist 2 Refer to the drive documentation to be sure cables are connected as required 3 Be sure the cables are working properly Replace with known functional cables to test whether the original cables were faulty 4 Be sure the correct current driver is installed Diskette drive problems Diskette drive light stays on Action 1 Be sure no loose connections on page 15 exist 2 Be sure the diskette is not d...

Page 37: ...actions may not apply to all tape drives For detailed tape drive troubleshooting information see the HP website http www hp com support proliantstorage To download HP StorageWorks Library and Tape Tools see the HP website http www hp com support tapetools Stuck tape issue Action 1 Manually press the Eject button Allow up to 10 minutes for the tape to rewind and eject 2 Perform a forced eject a Pre...

Page 38: ...leader pin Damaged cartridge seam Usage in incorrect environment 6 Check for software issues a Check the back up software b Check that virus scanning software is not scheduled to run at the same time as the back up 7 Verify that a tape can be formatted Media issue Action 1 Verify that the correct media part number is being used 2 Run the Media Validation Test in HP StorageWorks Library and Tape To...

Page 39: ... LEDs 2 Be sure no loose connections on page 15 exist 3 Remove the hard drive and be sure the configuration jumpers are set properly 4 If using an array controller be sure the hard drive is configured in an array Run the array configuration utility 5 Be sure the drive is properly configured Refer to the drive documentation to determine the proper configuration 6 If it is a non hot plug drive be su...

Page 40: ...ve been impeded causing thermal damage to components Refer to the server documentation for further requirements 4 Be sure no POST error messages POST error messages and beep codes on page 92 are displayed while booting the server that indicate temperature violation or fan failure information Refer to the server documentation for the temperature requirements for the server 5 Access the IML to see i...

Page 41: ...memory configuration requirements 2 Be sure no operating system errors are indicated 3 Be sure a memory count error Memory count error exists on page 41 did not occur Refer to the message displaying memory count during POST Memory count error exists Possible Cause The memory modules are not installed correctly Action 1 Be sure the memory modules are supported by the server Refer to the server docu...

Page 42: ...see if the PPM is working and then install each PPM individually cycling power each time Follow the warnings and cautionary information in the server documentation Processor problems Action 1 If applicable check the processor LEDs to identify if a PPM failure occurred For information on LEDs refer to the server documentation 2 Be sure each processor is supported by the server and is installed prop...

Page 43: ... action to see if the problem has been corrected Reseat all I O expansion boards Be sure no loose connections on page 15 exist in the rest of the server particularly with the cables that connect to the system board Be sure no foreign material exists such as screws bits or slot bracket blanks that may be short circuiting components External device problems Video problems Screen is blank for more th...

Page 44: ...the monitor and any KVM switch are compatible with the VGA output of the server Slow moving horizontal lines are displayed Action Be sure magnetic field interference is not occurring Move the monitor away from other monitors or power transformers Mouse and keyboard problems Action 1 Be sure no loose connections on page 15 exist If a KVM switching device is in use be sure the server is properly con...

Page 45: ...s if supported to use the local I O cable hot plug functionality Modem problems No dial tone exists Action 1 Be sure the cables are plugged in as specified in the modem documentation 2 Connect a working telephone directly to the wall jack and then test the line for a dial tone 3 If no dial tone is detected the phone line is not working Contact the local telephone company and arrange to correct the...

Page 46: ...es not connect to another modem Action 1 Be sure a dial tone exists 2 Be sure the line is not in use at another extension before using it 3 Be sure you are dialing the correct telephone number 4 Be sure the modem on the other end is working Modem disconnects while online Action 1 Be sure no loose connections on page 15 exist 2 Be sure no line interference exists Retry the connection by dialing the...

Page 47: ...etwork controller problems Network controller is installed but not working Action 1 Check the network controller LEDs to see if any statuses indicate the source of the problem For LED information refer to the network controller documentation 2 Be sure no loose connections on page 15 exist 3 Be sure the network cable is working by replacing it with a known functional cable 4 Be sure a software prob...

Page 48: ...and operating system support the controller Refer to the server and operating system documentation 3 Be sure the new expansion board has not changed the server configuration requiring reinstallation of the network driver a Uninstall the network controller driver for the malfunctioning controller in the operating system b Restart the server and run RBSU Be sure the server recognizes the controller ...

Page 49: ...es hardware options software tools and operating systems supported by the server Refer to Software tools and solutions on page 54 for more information Operating system problems and resolutions Operating system problems Operating system locks up Action Scan for viruses with an updated virus scan utility General protection fault occurs A general protection fault or general protection error occurs wh...

Page 50: ...may hang during OS installation fail to complete OS installation or fail to boot after installation on servers with either three or four Intel dual core processors installed Action Microsoft Windows Server 2003 based media System may hang during installation or during boot Windows Server 2003 SP1 Slipstream does not exhibit this issue If SP1 Slipstream media is not available the base media install...

Page 51: ...memory for the software 3 Be sure the server ROM is current and the configuration is correct 4 Be sure you have printed records of all troubleshooting information you have collected to this point 5 Be sure you have two good backups before you start Test the backups using a backup utility 6 Check the operating system and application software resources to be sure you have the latest information 7 If...

Page 52: ...s occur after the system software is changed Action Change settings to the original configuration If more than one setting was changed change the settings one at a time to isolate the cause of the problem Errors occur after an application is installed Action Check the application log and operating system log for entries indicating why the software failed Check system settings to determine if they ...

Page 53: ...sed into command line options an error message describing the invalid or incorrect parameter is displayed and the program exits Example Invalid source path for system configuration or ROMPaq files Correct the invalid parameter and then restart the process Network connection fails on remote communication Because network connectivity cannot be guaranteed it is possible for the administrative client ...

Page 54: ...lors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the HP Array Configuration Utility User Guide on the Documentation CD or the HP website http www hp com SmartStart software SmartStart is a collection of software that ...

Page 55: ...ration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit HP ROM Based Setup Utility RBSU an embedded configuration utility performs a wide range of configuration activities that may include Configu...

Page 56: ...xit RBSU and allow the server to reboot automatically For more information refer to the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com servers smartstart Boot options After the auto configuration process completes or after the server reboots upon exit from RBSU the POST sequence runs and then the boot option screen is displayed This screen is visibl...

Page 57: ...iris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about th...

Page 58: ...stem The ROMPaq utility checks the system and provides a choice if more than one exists of available ROM revisions This procedure is the same for both system and option ROMPaq utilities For more information about the ROMPaq utility refer to the HP website http www hp com servers manage Remote Insight Lights Out Edition II RILOE II enables browser access to servers through a hardware based OS indep...

Page 59: ... storage system For more information and to download the utility refer to the StorageWorks L TT website http h18006 www1 hp com products storageworks ltt HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate ...

Page 60: ...ads new drivers on the destination server The wizard based user interface simplifies migration and requires no additional training For more information about the SMP P2P see the HP website http www hp com go p2p HP BladeSystem Essentials Insight Control Data Center Edition HP BladeSystem Essentials Insight Control Data Center Edition is an integrated suite of software that simplifies the managemen...

Page 61: ...ubleshooting information For software troubleshooting information and frequently asked questions refer to the Microsoft or Novell websites To collect information on cluster configurations run the Cluster Monitor integrated with HP SIM HP Systems Insight Manager on page 59 For additional clustering documentation refer to the High Availability website http h18004 www1 hp com solutions enterprise hig...

Page 62: ...thers critical hardware and software information on ProLiant servers This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the Survey Utility marks the previous information and overwrites the Survey text files t...

Page 63: ...Service WEBES enables administrators to manage hardware events proactively either locally or online The service provides real time multiple event analysis crash analysis and notification locally through SMTP and remotely through ISEE for OpenVMS Tru64 and Microsoft Windows operating system binary error logs For more information refer to the HP website http h18000 www1 hp com support svctools Open ...

Page 64: ...r HP servers running certain Microsoft or Novell operating systems The Resource Paqs include utilities to monitor performance software drivers customer support information and white papers on the latest server integration information Refer to the Enterprise Partnerships website http h18000 www1 hp com partners select Microsoft or Novell depending on the operating system and follow the link to the ...

Page 65: ...on page 65 Option ROMs on page 66 System ROM All ProLiant servers have a system ROM A system reboot is required for a ROM upgrade to take effect For disaster recovery or ROM downgrade purposes backups of the most current ROM image are available in either redundant ROM or a ROM backup Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The ...

Page 66: ...that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for ...

Page 67: ...Update Utility The ROM Update Utility is offline ROM flash technology To access the ROM Update Utility 1 Boot the server from one of the following HP SmartStart CD 6 x HP Firmware Maintenance CD 7 0 or later 2 Select the Maintenance tab Current firmware versions Automatic firmware updates Subscriber s Choice http www hp com go subscriberschoice VCRM Version control on page 64 Manual firmware updat...

Page 68: ...Software tools and solutions 68 4 Verify the firmware update by checking the version of the current firmware ...

Page 69: ...riate server model and then click the Troubleshoot a Problem link on the product page Subscriber s choice HP s Subscriber s Choice is a customizable subscription sign up service that customers use to receive personalized email product tips feature articles driver and support alerts or other notifications To create a profile and select notifications refer to the HP website http www hp com go subscr...

Page 70: ...lt tolerance security care and maintenance configuration and setup Refer to the server documentation available in the following locations Documentation CD that ships with the server HP Business Support Center website http www hp com go bizsupport HP Technical Documentation website http www docs hp com Installation and configuration information for the server management system Refer to the HP Syste...

Page 71: ...egistering the server To register the server refer to the HP Registration website http register hp com Server configuration information Refer to the server user guide on the Documentation CD the server installation poster shipped with the server and the SmartStart installation poster if the server supports SmartStart in the HP ProLiant Essentials Foundation Pack Software installation and configura...

Page 72: ...t HP Technical Documentation website http www docs hp com Teardown procedures part numbers specifications Refer to the server maintenance and service guide available in the following locations Documentation CD that ships with the server HP Business Support Center website http www hp com go bizsupport HP Technical Documentation website http www docs hp com Technical topics Refer to white papers on ...

Page 73: ...ems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components Accelerator Board not Detected Description Array controller did not detect a configured array accelerator board Action Install an array accelerator board on an array controller If an array accelerator board is installed check for proper seating on t...

Page 74: ...e cache is still enabled but writes are no longer being posted This problem usually occurs when a problem with the drive or drives occurs Action Resolve the problem with the drive or drives The controller can then write the dirty data to the drives Posted writes operations are restored Accelerator Status Dirty Data Detected Unable to write dirty data to drives Description At least one cache line c...

Page 75: ...newer data may have been overwritten Action If newer data was overwritten you may need to restore newer data otherwise normal operation should continue Accelerator Status Permanently Disabled Description Array accelerator board has been permanently disabled It will remain disabled until it is reinitialized using ACU Action Check the Disable Code field Run ACU Array Configuration Utility on page 54...

Page 76: ...fully operational If more than 75 of the batteries are not fully charged allow 36 hours to recharge them Array Accelerator Battery Pack X Below Reference Voltage Recharging Description Battery pack on the array accelerator is below the required voltage levels Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Board in Use by Expand Operation Desc...

Page 77: ...oller communication failure occurred ADU was unable to successfully issue commands to the controller in this slot Action 1 Be sure all cables are properly connected and working 2 Be sure the controller is working and replace if needed Controller Detected NVRAM Configuration not Present Description EISA NVRAM does not contain a configuration for this controller Action Run the server setup utility t...

Page 78: ...sued Description The issuing of the Accelerator Disable command has disabled posted writes This occurred because of an operating system device driver Action Restart the system Run ACU Array Configuration Utility on page 54 to reinitialize the array accelerator board Drive Bay X Firmware Needs Upgrading Description Firmware on this physical drive is below the latest recommended version Action Updat...

Page 79: ...on Verify data on the drives Always power down the server before powering down any external drive enclosures Drive Bay X is Failed Description The indicated physical drive has failed Action 1 Check for loose cable connections Loose connections on page 15 2 If cable connectors are secure replace the drive Drive Bay X is Undergoing Drive Recovery Description This drive is being rebuilt from the corr...

Page 80: ...ive X Indicates Position Y Description Message indicates a designated physical drive which seems to be scrambled or in a drive bay other than the one for which it was originally configured Action 1 Examine the graphical drive representation on ADU Array Diagnostic Utility on page 63 to determine proper drive locations 2 Power down the server 3 Remove drive X and place it in drive position Y 4 Rear...

Page 81: ... Sufficient Voltage Description The operation of the array accelerator board has been disabled due to less than 75 of the battery packs being at the sufficient voltage level Action Replace the array accelerator board if the batteries do not recharge within 36 powered on hours Less Than 75 of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage Description Battery pack on the arra...

Page 82: ...rives after the system is powered down or if a loose cable or malfunction prevents the drives from spinning up Action If a drive or enclosure has been removed or disconnected do the following 1 Power down the server 2 Check cabling 3 Power up the server and storage enclosure at the same time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted durin...

Page 83: ... time If drives are failed or purposely removed while the system is off 1 Reboot the server 2 When prompted during POST press F2 to fail the missing drives Mirror Data Miscompare Description Data was found at reset initialization in the posted write memory however the mirror data compare test failed resulting in that data being marked as invalid Data loss is possible Action Replace the array accel...

Page 84: ...ot started and this message is displayed This is likely a defective processor Processor Not Started Stepping Does Not Match Description If a processor has a stepping different than the bootstrap processor the processor is not started and this message is displayed Processor Not Started Unsupported Processor Stepping Description If a processor has an unsupported stepping it is not started and this m...

Page 85: ...t configuration 1 Run ACU Array Configuration Utility on page 54 2 Change the array accelerator size and save the configuration 3 Change the array accelerator back to the original size and save again This should cause ACU to stamp the drive with monitoring and performance features SCSI Port X Drive ID Y May Have a Loose Connection SOLUTION Turn the system off and attempt to reattach any loose conn...

Page 86: ...alized Action Run the server setup utility to reinitialize the array accelerator board Soft firmware upgrade required Description ADU Array Diagnostic Utility on page 63 has determined that the controller is running firmware that has been soft upgraded by the Upgrade Utility However the firmware running is not present on all drives This could be caused by the addition of new drives in the system A...

Page 87: ...storage unit is not supported Action Update the storage device to the latest firmware version Firmware maintenance on page 65 Storage Enclosure on SCSI Bus X Indicated that the Fan Failed SOLUTION Replace the fan Description The cooling fan located in the external storage unit has failed Action Replace the fan Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded SOLUTION this conditi...

Page 88: ...ete before attempting a drive rearrangement Description One or more drive locations were changed while an expand operation was in progress Action 1 Power down the server 2 Place the drives in their original locations 3 Restart the server and then complete the expand operation 4 Move the drives to their new locations after the expand operation is completed Swapped Cables or Configuration Error Dete...

Page 89: ...ler so the lost volumes can be recreated CAUTION Removing a drive that contains valid volume data causes all valid data to be lost System Board is Unable to Identify which Slots the Controllers are in Description The slot indicator on the system board is not working correctly Firmware recognizes both controllers as being installed in the same slot Action 1 Be sure both controllers are fully seated...

Page 90: ...ive amber LED is on replace the drive Unable to Retrieve Identify Controller Data Controller May be Disabled or Failed SOLUTION Power down the system Verify that the controller is fully seated Then power the system on and look for helpful error messages displayed by the controller If this doesn t help contact your HP service provider Description ADU Array Diagnostic Utility on page 63 requested th...

Page 91: ...cessor If you install supported processors with different features in the same system this informational message is displayed WARNING Resetting Corrupted CMOS Description This informational message displays when the ROM detects that CMOS is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM...

Page 92: ...viously configured with another board type Included with this message is a message indicating 1 the type of adapter sensed by ADU Array Diagnostic Utility on page 63 and 2 the type of adapter last configured in EISA NVRAM Action Check the diagnosis screen for other error messages Run the server setup utility to update the system configuration POST error messages and beep codes Introduction to POST...

Page 93: ...None Advanced Memory Protection mode Multi board mirrored memory with Advanced ECC Xxxx MB System memory and xxxx MB memory reserved for Mirroring Audible Beeps None Possible Cause This message indicates Mirrored Memory is enabled and indicates the amount of memory reserved for this feature Action None Advanced Memory Protection mode RAID memory with Advanced ECC Xxxx MB System memory and xxxx MB ...

Page 94: ... DMA controller has experienced a critical error that has caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated Fatal Express Port Error Audible Beeps None Possible Cause A PCI Express port has experienced a fatal error that caused an NMI Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace the failed PCI E...

Page 95: ...ceeds recommended levels fan solution is insufficient or fans have failed Action Adjust the ambient temperature install fans or replace the failed fans Illegal Opcode System Halted Audible Beeps None Possible Cause The server has entered the Illegal Operator Handler because of an unexpected event This error is often software related and does not necessarily indicate a hardware issue Action Run Ins...

Page 96: ... to be installed for memory to be used Description The system detects DIMMs but is unable to use the DIMMs because a processor is not installed in the corresponding socket Action To use the installed DIMMs install a processor in the corresponding socket Mixed processor speeds detected Please make sure that all processors are the same speed System Halted Audible Beeps 1 long 1 short Description Mix...

Page 97: ... Keyboard Present Audible Beeps None Possible Cause A keyboard is not connected to the server or a keyboard failure has occurred Action 1 Power down the server and then reconnect the keyboard 2 Be sure no keys are depressed or stuck 3 If the failure reoccurs replace the keyboard Parity Check 2 System DIMM Memory Audible Beeps None Possible Cause An uncorrectable error memory event occurred in a me...

Page 98: ...d redundant ROM as valid This is not an error Action None REDUNDANT ROM ERROR Backup ROM Invalid run ROMPAQ to correct error condition Audible Beeps None Possible Cause The backup system ROM is corrupted The primary ROM is valid Action Run ROMPaq Utility SoftPaqs on page 64 to flash the system so that the primary and backup ROMs are valid REDUNDANT ROM ERROR Bootblock Invalid contact HP Representa...

Page 99: ...escription Unsupported memory types found in system Action Refer to the applicable server user guide memory requirements and replace with supported DIMMs Unsupported PCI Card Detected Remove PCI Card from Slot Audible beeps 2 short Possible cause The PCI card installed in the slot referenced in the message is strictly not supported on this system Action Remove the card from the slot reported in th...

Page 100: ...figured by the system ROM The device will not work unless the OS or device driver properly configure the card Typically this message only occurs when PCI cards with a PCI to PCMCIA bridge are installed Action Refer to the operating system documentation or the device driver information that ships with the Type 2 PCI device WARNING Mixed Stepping Processors were detected System cannot proceed Audibl...

Page 101: ...ion board Review the expansion board documentation and then try reinstalling the board 101 ROM Error Audible Beeps 1 long 1 short Possible Cause System ROM checksum Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 102 System Board Failure Audible Beeps None Possible Cause 8237 DMA controllers 8254 timers and similar devices CAUTION Only au...

Page 102: ...ans trained by HP should attempt to remove the system board If you believe the system board requires replacement contact HP Technical Support before proceeding Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 162 System Options Not Set Audible Beeps 2 long Possible Cause Configuration is incorrect The system configuration has changed since...

Page 103: ... used Action Populate the processor socket or remove the DIMM 207 Invalid Memory Configuration DIMMs must be installed in pairs or sequentially Audible beeps 1 long 1 short Possible cause The system is configured with only one FBDIMM and the system does not support single FBDIMM mode or multiple FBDIMMs are installed but were not installed in the proper order Action Do one of the following Install...

Page 104: ...Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Mismatched DIMMs within DIMM Bank Memory in Board X Bank X Not Utilized Audible Beeps 1 long 1 short Possible Cause Installed DIMMs in the same bank are of different sizes Action Install correctly matched DIMMs 207 Invalid Memory Configuration Unsupported DIMM in Ba...

Page 105: ...DIMMs to support online spare configuration 209 Online Spare Memory Configuration Spare Bank is Invalid Audible Beeps 1 long 1 short Possible Cause Installed DIMMs for online spare bank are of a size smaller than another bank Action Install or reinstall DIMMs to support online spare configuration 209 Hot add Memory Configuration Boards must be installed sequentially Audible Beeps 1 long 1 short Po...

Page 106: ...ostics HP Insight Diagnostics on page 61 and replace failed components as indicated 214 Processor PPM Failed Module X Audible Beeps None Possible Cause Indicated PPM failed Action Run Insight Diagnostics HP Insight Diagnostics on page 61 and replace failed components as indicated 300 Series 301 Keyboard Error Audible Beeps None Possible Cause Keyboard failure occurred Action 1 Power down the serve...

Page 107: ...nostics HP Insight Diagnostics on page 61 and replace failed components as indicated 400 Series 40X Parallel Port X Address Assignment Conflict Audible Beeps 2 short Possible Cause Both external and internal ports are assigned to parallel port X Action Run the server setup utility and correct the configuration 404 Parallel Port Address Conflict Detected A hardware conflict in your system is keepin...

Page 108: ... Possible Cause Mismatch in drive type occurred Action Run the server setup utility to set the diskette drive type correctly 611 Primary Floppy Port Address Assignment Conflict Audible Beeps 2 short Possible Cause A hardware conflict in the system is preventing the diskette drive from operating properly Action 1 Run the server setup utility to configure the diskette drive port address and manually...

Page 109: ...ettings if the system is connected to the AC power source Action Replace battery or add external battery 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool Audible Beeps None Possible Cause The ambient system temperature exceeded acceptable levels Action Lower the room temperature 1610 Temperature Violation Detected Waiting 5 Minutes for System to Cool Press Esc key to resume...

Page 110: ...talled or spinning Action 1 Check the fans to be sure they are working 2 Be sure each fan cable is properly connected if applicable and each fan is properly seated 3 If the problem persists replace the failed fans 1611 Fan x Failure Detected Fan Zone I O Audible Beeps 2 short Possible Cause Required fan is not installed or spinning Action 1 Check the fans to be sure they are working 2 Be sure each...

Page 111: ...roperly connected and each fan is properly seated 3 If the problem persists replace the failed fans 4 If a known working replacement fan is not spinning replace the assembly 1611 Power Supply Zone Fan Assembly Failure Detected Single fan failure Assembly will provide adequate cooling Audible Beeps None Possible Cause Required fan is not spinning Action Replace the failed fan to provide redundancy ...

Page 112: ...the system board or AC power source Action Reseat the power supply firmly and check the power cable or replace power supply 1616 Power Supply Configuration Failure A working power supply must be installed in Bay 1 for proper cooling System Halted Audible Beeps None Possible Cause Power supply is improperly configured Action Run the server setup utility and correct the configuration 1700 Series 171...

Page 113: ...operation was interrupted by a power cycle or flash ROM is failing The controller detected a ROM checksum error and automatically switched to the backup ROM image Action If this backup ROM image is a lower version than the originally running image update the controller to the latest firmware version 1715 Slot X Drive Array Controller Memory Error s Occurred Warning Corrected Memory Error s were de...

Page 114: ...the drive and restore all data afterward If the drive is part of a fault tolerant configuration do not replace the drive unless all other drives in the array are online 1724 Slot X Drive Array Physical Drive Position Change s Detected Logical drive configuration has automatically been updated Audible Beeps None Possible Cause The logical drive configuration has been updated automatically following...

Page 115: ...D ADG configured but ADG is not supported on this controller model Audible Beeps None Possible Cause RAID ADG configured by ADG is not supported on this controller model Action Replace the controller with a model that supports RAID ADG 1762 Slot X Drive Array Controller Firmware Upgrade Needed Audible Beeps None Possible Cause Different firmware versions are running on the base controller and the ...

Page 116: ... with logical drives disabled Select F2 to accept data loss and to re enable logical drives Audible Beeps None Possible Cause Data was lost while the array was expanded therefore the drives have been temporarily disabled Capacity expansion failed due to Array accelerator or hard drive failed or was removed expansion progress data lost Expansion progress data could not be read from array accelerato...

Page 117: ...sists replace the cable backplane or Smart Array Controller 1775 Slot X Drive Array ProLiant Storage System Not Responding SCSI Port Y Turn system and storage box power OFF and check cables Drives in this box and connections beyond it will not be available until the cables are attached correctly Audible Beeps None Action For cabling configuration information refer to the storage enclosure document...

Page 118: ...rt Y Redundant Power Supply Malfunction Detected SCSI Port Y Wide SCSI Transfer Failed SCSI Port Y Interrupt Signal Inoperative SCSI Port y Unsupported ProLiant Storage System Detected Audible Beeps None Possible Cause Environment threshold was violated on the drive enclosure Action Check cooling fan operation by placing a hand over the fan Be sure the internal plenum cooling fan in tower servers ...

Page 119: ...pting to flash the ROM Action 1 Reseat the array accelerator module 2 Reseat the controller in the PCI slot 3 If the problem persists replace the array controller 1783 Intelligent Drive Array Controller Failure Audible Beeps None Possible Cause Integrated array controller firmware is corrupt or the controller failed Action 1 Update the controller to the latest firmware version Firmware maintenance...

Page 120: ... RAID Failure Booting Disk 1 Audible Beeps None Possible Cause The operating system has marked the RAID 1 bootable partition on Disk 0 as bad or the hard drive has failed Action The system attempts to boot from Disk 1 Perform one of the following actions Replace the primary drive if applicable and re mirror the data from the secondary drive Repair the logical drive Refer to the operating system do...

Page 121: ...was aborted due to a read error from another physical drive in the array back up all readable data on the array run ADU and then restore the data 1787 Drive Array Operating in Interim Recovery Mode Physical drive replacement needed Drive X Audible Beeps None Possible Cause Hard drive X failed or cable is loose or defective Following a system restart this message notes that drive X is defective and...

Page 122: ...led drives 7 Press the F1 key to start the system with all logical drives on the controller disabled Be sure the system is always powered up and down correctly When powering up the system all external storage systems must be powered up before the server When powering down the system the server must be powered down before external storage systems 1792 Drive Array Reports Valid Data Found in Array A...

Page 123: ...isabled Audible Beeps None Possible Cause Array accelerator is defective or is missing Depending on the array controller model the cache may be disabled or the controller might not be usable until this problem is corrected Action 1 Reseat the array accelerator daughter board if the connector is loose 2 If the problem persists replace the board 1797 Drive Array Array Accelerator Read Error Occurred...

Page 124: ...s ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems s...

Page 125: ...sed System Memory Corrected Memory Error Threshold Passed Memory Module Unknown Event Type Correctable error threshold exceeded Action Continue normal operation and then replace the memory module during the next scheduled maintenance to ensure reliable operation EISA Expansion Bus Master Timeout Slot X EISA Expansion Bus Slave Timeout EISA Expansion Board Error Slot X EISA Expansion Bus Arbitratio...

Page 126: ...tage problem Action Check for any power source problems System Fan Failure Fan X Location Event Type Fan failure Action Replace the fan System Fans Not Redundant Event Type Fans not redundant Action Add a fan or replace the failed fan System Overheating Zone X Location Event Type Overheating condition Action Check fans System Power Supplies Not Redundant Event Type Power supply not redundant Actio...

Page 127: ...Service Guide on the HP website http www hp com products servers proliant bl p class info 2 Access the diagnostics For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Server blade management module error codes Server blade error codes Location LED codes Server Blade Slot 1 1 1 or 1 2 Server Blade...

Page 128: ...e Guide on the HP website http www hp com products servers proliant bl p class info Server blade management module power backplane B error codes LED code 12 1 12 2 12 3 or 12 4 Location Server blade power backplane B Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the server blade management module reset button 2 Replace the power backplane For m...

Page 129: ... Guide on the HP website http www hp com products servers proliant bl p class info 3 Replace the interconnect module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Interconnect Module A 6 Connector Error Code LED code 17 1 or 17 2 Location Interconnect module side A 6 connector Action Perfor...

Page 130: ...t module For more information refer to the HP BladeSystem Maintenance and Service Guide on the HP website http www hp com products servers proliant bl p class info Unknown server blade management module error code LED code 19 1 Location Unknown Action Perform the following steps to resolve the problem Stop when the problem is resolved 1 Press the server blade management module reset button 2 Repla...

Page 131: ... using port 85 codes 1 Locate the port 85 code display IMPORTANT Be sure the port 84 85 switch is set to display port 85 codes 2 Locate the code in the following table For example if the port 85 code displays 31h see Processor related port 85 codes on page 131 for more information Port 85 code Description 3xh Port 85 codes in this format indicate processor related errors See Processor related port...

Page 132: ...fails to boot if the PPM is missing 4 Replace the processor in socket 1 5 Replace the processor board if applicable 6 Replace the system board IMPORTANT If replacing the system board or clearing NVRAM you must re enter the server serial number through RBSU Re entering the server serial number and product ID on page 57 Memory related port 85 codes Memory related port 85 codes display in the format ...

Page 133: ...boards Processors except the processor installed in socket 1 IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly PPMs except the PPM installed in slot 1 DIMMs except the first bank Hard drives Peripheral devices 3 Install the expansion boards one at a time rebooting between each installation to isolate the failed expansion board 4 Rep...

Page 134: ...Description The processor in slot X socket X has corrected an excessive number of internal errors The system will continue to operate Action Replace the processor Message ID 4140 Severity Warning Description The system is operating with a heterogeneous processor environment Action None Message ID 4141 Severity Warning Description Only X out of the X installed processors have been started by the op...

Page 135: ...ssor MSG_CPU_RR_3 Event type Coprocessor geometric series is out of range Action Ensure proper ventilation and cooling for the server Ensure the processor heatsinks are attached correctly do not remove them Check diagnostics and the Integrated Management Log for heat related events Upgrade to the latest versions of system BIOS and Insight Diagnostics Replace the processor MSG_CPU_RR_5 Event type R...

Page 136: ...on Replace the processor MSG_CPU_RR_11 Event type MMX subtraction instruction has failed Action Replace the processor MSG_CPU_RR_12 Event type MMX multiply instruction has failed Action Replace the processor MSG_CPU_RR_13 Event type MMX logical instruction has failed Action Replace the processor MSG_CPU_RR_14 Event type MMX shift instruction has failed Action Replace the processor MSG_CPU_RR_15 Ev...

Page 137: ...iled Action Ensure proper ventilation and cooling for the server Ensure the processor heatsinks are attached correctly do not remove them Check diagnostics and the Integrated Management Log for heat related events Upgrade to the latest versions of system BIOS and Insight Diagnostics Replace the processor ...

Page 138: ...come hp com country us en contact_us html To contact HP by phone Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com In other locations see the...

Page 139: ... on page 139 List of third party HP and Compaq software installed PCAnywhere information if installed Verification of latest drivers installed Verification of latest ROM BIOS Verification of latest firmware on array controllers and drives Results from attempts to clear NVRAM Operating system information you need Depending on the problem you may be asked for certain pieces of information Be prepare...

Page 140: ...Collect the following information Operating system distribution and version Look for a file named etc distribution release for example etc redhat release Kernel version in use Output from the following commands performed by root lspci v uname a cat proc meminfo cat proc cpuinfo rpm ga dmesg lsmod ps ef ifconfig a chkconfig list mount Contents of the following files var log messages etc modules con...

Page 141: ...lectronic copies to e mail to a support technician of SYS SYSTEM SYS LOG ERR SYS SYSTEM ABEND LOG SYS ETC CPQLOG LOG SYS SYSTEM CONFIG TXT SYS SYSTEM SURVEY TXT Current patch level A list of each third party hardware component installed with the firmware revisions A list of each third party software component installed with the versions A detailed description of the problem and any associated erro...

Page 142: ...rsion of the SSD used List of drivers from the SSD Versions of the OS 2 Management Insight Agents CPQB32 SYS and OS 2 Health Driver use The drive subsystem and file system information Number and size of partitions and logical drives File system on each logical drive Warp Server version used and Whether Entry Advanced Advanced with SMP or e Business All services running at the time the problem occu...

Page 143: ...s File system on each logical drive A list of all third party hardware and software installed with versions A detailed description of the problem and any associated error messages Printouts or electronic copies to e mail to a support technician of usr sbin crash accesses the crash dump image at var crash hostname var adm messages etc vfstab usr sbin prtconf ...

Page 144: ...ion Utility ADG Advanced Data Guarding also known as RAID 6 ADU Array Diagnostics Utility CCITT International Telegraph and Telephone Consultative Committee CS cable select DMA direct memory access DU driver update EFS Extended Feature Supplement EULA end user license agreement FC Fibre Channel HTTP hypertext transfer protocol ...

Page 145: ...play IML Integrated Management Log IP Internet Protocol ISEE Instant Support Enterprise Edition ISP Internet service provider KVM keyboard video and mouse LED light emitting diode LVD low voltage differential MMX multimedia extensions NMI non maskable interrupt NVRAM non volatile memory OBDR One Button Disaster Recovery ...

Page 146: ...M processor power module PSP ProLiant Support Pack RBSU ROM Based Setup Utility RILOE Remote Insight Lights Out Edition RILOE II Remote Insight Lights Out Edition II RIS reserve information sector ROM read only memory SAS serial attached SCSI SATA serial ATA SIM Systems Insight Manager SIMM single inline memory module ...

Page 147: ...lf monitoring analysis and reporting technology SNMP Simple Network Management Protocol SSD support software diskette UPS uninterruptible power system USB universal serial bus VCA Version Control Agent VCRM Version Control Repository Manager ...

Page 148: ...S Serial Console 56 BIOS upgrade 58 blank screen 43 blue screen event 125 booting problems 35 booting the server 35 C cables 15 83 88 89 cables VGA 44 cabling 70 cache replacing 74 Care Pack 65 cautions 13 CD ROM drive 35 Change Control 64 clustering software guidelines 61 color 44 COM port 109 command syntax 53 command line syntax error 53 common problem resolution 15 common problems 15 configura...

Page 149: ...hardware features 32 hardware problems 32 33 39 40 hardware supported 32 hardware troubleshooting 32 33 34 35 43 health driver 58 hotfixes 50 HP BladeSystem infrastructure error codes 127 HP Enterprise Configurator 71 HP Insight Diagnostics 61 62 124 HP ProLiant Essentials Foundation Pack 59 70 71 HP ProLiant Essentials Rapid Deployment Pack 57 HP Systems Insight Manager overview 59 70 71 HP troub...

Page 150: ...ting systems 49 50 52 64 71 139 option ROM 66 Option ROM Configuration for Arrays ORCA 57 ORCA Option ROM Configuration for Arrays 57 P panic error 50 parameters 53 parity errors 73 74 80 97 part numbers 70 72 passwords 96 patches 50 PCI boards 35 port 85 code expansion board related 133 port 85 code list 131 port 85 code memory related 132 port 85 code miscellaneous 133 port 85 code processor rel...

Page 151: ... SmartStart Scripting Toolkit 55 SmartStart software 70 71 SmartStart overview 54 SoftPaqs 64 software 49 54 software errors 52 software failure 52 software problems 49 software resources 54 71 software troubleshooting 49 52 specifications option 72 specifications server 72 start diagnosis flowchart 20 storage enclosure 86 87 storage external 70 StorageWorks Library and Tape Tools L TT 59 stuck ta...

Page 152: ...Index 152 W warnings 13 72 Web Based Enterprise Service 63 website HP 69 70 white papers 70 72 Windows Event Log processor error codes 134 ...

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