Contacting HP 140
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An updated Emergency Repair Diskette
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If HP drivers are installed:
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Version of the PSP used
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List of drivers from the PSP
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The drive subsystem and file system information:
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Number and size of partitions and logical drives
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File system on each logical drive
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Current level of Microsoft® Windows® Service Packs and Hotfixes installed
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A list of each third-party hardware component installed, with the firmware revision
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A list of each third-party software component installed, with the version
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A detailed description of the problem and any associated error messages
Linux operating systems
Collect the following information:
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Operating system distribution and version
Look for a file named /etc/
distribution
-release (for example, /etc/redhat-release)
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Kernel version in use
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Output from the following commands (performed by root):
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lspci -v
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uname -a
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cat /proc/meminfo
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cat /proc/cpuinfo
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rpm -ga
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dmesg
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lsmod
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ps -ef
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ifconfig -a
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chkconfig -list
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mount
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Contents of the following files:
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/var/log/messages
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/etc/modules.conf or etc/conf.modules
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/etc/lilo.conf or /etc/grub.conf
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/etc/fstab
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If HP drivers are installed:
•
Version of the PSP used
•
List of drivers from the PSP (/var/log/hppldu.log)
•
A list of each third-party hardware component installed, with the firmware revisions
•
A list of each third-party software component installed, with the versions
•
A detailed description of the problem and any associated error messages
