Honeywell PM23c, User Manual, Page: 99 / 164

Chapter 5 – Troubleshoot the Printer
PM23c, PM43, and PM43c Mid-Range Printer User Manual 89
The printout is dark or there is
excessive bleeding on the
media. Try these possible solutions in order:
• Make sure your media setting is
appropriate for the type of media you
are using.
• The contrast may be too high.
Decrease the contrast.
• The printhead pressure may be too
high. Decrease the printhead
pressure.
• The printhead voltage may be
incorrect or the energy control may
be faulty. For help, contact your
Intermec representative.
There are dark lines along the
media path. The printhead may be dirty. Clean the
printhead.
There are white vertical lines on
the printout. Try these possible solutions in order:
• The printhead may be dirty. Clean
the printhead.
• There may be missing dots on the
printhead. Replace the printhead.
Part of a dotted line is missing. Try these possible solutions in order:
• The printhead may be failing.
Replace the printhead.
• The strobe signal may be failing. For
help, contact your Intermec service
representative.
The inner edge of the printout is
missing. Try these possible solutions in order:
• The media may not be properly
installed or aligned. Reload the
media.
• The media margin or X-start
parameter may be set too low.
Increase the setting.
The content on my printout is
compressed. The print speed may be too high. Lower
the print speed.
Print Quality Problems and Possible Solutions (continued)
Problem Possible Solution