Honeywell PM23c, User Manual, Page: 100 / 164

Chapter 5 – Troubleshoot the Printer
90 PM23c, PM43, and PM43c Mid-Range Printer User Manual
Nothing shows up on my
thermal transfer printout. The ink-coated side of the ribbon may
not be facing the media. Reload the
ribbon.
When I feed or print a label, the
ribbon is not taken up. Instead,
it spills out the front of the
printer. Make sure the Print Method is set to
Ribbon (TTR) .
The ribbon breaks. Try these possible solutions in order:
• Make sure your media setting is
appropriate for the type of media you
are using.
• Make sure that the ribbon is fitted
correctly. Reload the ribbon.
• The energy control may be faulty.
For help, contact your Intermec
Service representative.
The ribbon wrinkles. Try these possible solutions in order:
• The ribbon tension bar may not be
adjusted correctly. Use a large
straight-slot screwdriver to adjust
the ribbon tension bar.
• You may need to adjust the media
edge guide.
• The printhead pressure may be too
high. Decrease the printhead
pressure.
The printer is connected to my
PC, using a virtual COM port,
and printing stops. But, there
are no errors to indicate that
something is wrong. Make sure that bidirectional support is
disabled. From the printer properties
dialog box, click the
Ports tab, and then
clear the Enable bidirectional
support check box.
Print Quality Problems and Possible Solutions (continued)
Problem Possible Solution