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Rev 1.02
135
Document 900.0328
05/05
D
Solutions
This appendix provides possible solutions for resolving system malfunctions that may
occur from time to time. It also describes common error and warning messages
generated by the Toolbox and Player applications.
Troubleshooting
If this happens …
Try this …
You have lost your password and
cannot connect to the HTRD400
Recorder.
If the default factory-set password has been changed and is subsequently
lost, contact Honeywell Technical Support. See
for contact information.
You cannot see a recorder in the
recorders list
OR
The connected PC or laptop does
not recognize the HTRD400
Recorder.
Check:
•
That the HTRD400 Recorder is powered up
•
The physical connections between your PC and the HTRD400 Recorder
unit
•
Ensure that a CAT5 Ethernet crossover cable is used to connect your
PC and the HTRD400 Recorder.
•
Your IP address. Ask your IP network administrator for assistance.
See
for more information.
The Record LED is flashing and
video is not recording.
Check if:
•
The hard drive is full. To clear the hard drive, see
.
•
The HTRD400 Recorder has been set to Stop mode. Reset recording
mode to Recycle (see
Configuring Recorder Global Settings
archive video files to your PC (see
), and then erase the hard drive (see
).
The Temperature LED is flashing.
The temperature is outside the operating temperature range. Normal
operation resumes as soon as the operating temperature range is reached.
The Fault LED is on.
The HTRD400 Recorder has detected a problem. Reset the unit by
disconnecting the power and reconnecting. If the problem persists, contact
Honeywell Technical Support.
Summary of Contents for HTRD400
Page 6: ...Rev 1 02 iv 900 0328 05 05 Contents ...
Page 10: ...Rev 1 02 viii Document 900 0328 05 05 Tables ...
Page 20: ...Rev 1 02 6 Document 900 0328 05 05 System Overview ...
Page 86: ...Rev 1 02 72 Document 900 0328 05 05 System Configuration ...
Page 96: ...Rev 1 02 82 Document 900 0328 05 05 System Maintenance ...
Page 100: ...Rev 1 02 86 Document 900 0328 05 05 Operating Modes and Status Indicators ...
Page 126: ...Rev 1 02 112 Document 900 0328 05 05 BusView Player Lite ...
Page 128: ...Rev 1 02 114 Document 900 0328 05 05 Remote Desktop Operation ...
Page 142: ...Rev 1 02 128 Document 900 0328 05 05 Factory Set Configurations ...
Page 175: ......