60
Before contacting your dealer / Messages
6
TROUBLESHOOTING
Before contacting your dealer
In the unlikely event that you are facing a problem and you need to contact your dealer, ensure that you have
the following information available.
• Owner’s Manual
• Consider any recent landscaping or construction done to your lawn.
• [Fault history] information
Home screen
J
[4.History]
J
[2.Fault history]
Messages
If any of the following messages appear in the display, use this troubleshooting guide to address the problem
before contacting your dealer. If the problem persists, contact your dealer.
Message
Cause
Solution
Key pad
A button was pressed while the lawn
mower was running (with the control
panel cover closed).
Open the control panel cover and check if any foreign
objects are stuck inside.
If this message appears after removing any foreign
objects, contact your dealer.
ENT Key
The Enter button was pressed while
the lawn mower was running (with the
control panel cover closed).
Clock Reset
The backup battery power has drained
during long-term storage. The clock
has been reset.
Set the current date and time. The time must be in
24-hour format.
If the clock cannot be set, contact your dealer.
Battery voltage
high
The battery charges too much.
Remove the lawn mower from the docking station,
set the power to ON, and wait until the message
disappears.
If the message does not disappear, contact your
dealer.
Battery voltage
low
The battery does not charge enough.
Charge the lawn mower with the docking station.
This message disappears if the battery is charged
more than 10%.
If the message does not disappear, contact your
dealer.
Battery temp
high
The battery temperature is too high.
Set the power to ON, and wait until the message
disappears.
If the message does not disappear, contact your
dealer.
Battery temp low (1)
Battery temp low (2)
The battery temperature is too low.
Put the lawn mower in a place where the temperature
41°F(5°C) or higher, set the power to ON, and wait
until the message disappears.
If the message does not disappear, contact your
dealer.