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Hitachi HF-W100E, Instruction Manual

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9. TROUBLESHOOTING

 

9-1 

CHAPTER 9  TROUBLESHOOTING                                    

 

 

This chapter explains the possible causes of common problems and the actions to be taken to 

address those problems. Select an applicable symptom from the list in “9.1 List of Problems”. 
Follow the link (“9.2 Countermeasures” through “9.6 Failure Analysis Information Partition Mount 
Setting”) and take actions according to the instruction. If following the instruction in “9.2 
Countermeasures” does not resolve the symptom, contact the system administrator or maintenance 
personnel.

 

 

  WARNING 

In case of smoke, a burning smell, or the like, unplug the power cable from   
the outlet, and contact your dealer or maintenance personnel. Using faulty 
equipment without repair may result in a fire or an electric shock. 

 

 

9.1    List of Problems                                                               

 

 

The following is a list of problems that can occur in the equipment. Search for an applicable   

item in the list below, perform root cause analysis, and take an appropriate action. 

 

9.1.1    Problems that occur before the OS startup                                         

The following is a list of problems that occur before the desktop is displayed (before the OS   

startup). For information about the names of the lamps, see “1.4 Name and   
Function of Each Part”. 

 

(1) The equipment does not start. 

Check the operation of the equipment after the plug of the power cord is connected to the   

outlet in the order of the following steps 1 through 5. If there is an applicable item, follow the   
link. (If there are multiple applicable items, the first one has precedence.) 

1. Even if you press the power button, the equipment does not start. 

 

(See page 9-3.) 

2. The screen is blank.   

 

(See page 9-3.) 

3. The screen shows an error message and the system stops.   

 

(See page 9-3.) 

4. The system stops when the Windows® logo is displayed. 

 

 

(See page 9-4.) 

5. The system stops when a blue screen is displayed. 

 

 

(See page 9-4.) 

(2) Beep sounds are generated. 

 

 

(See page 9-4.) 

(3) The BIOS setup menu cannot be opened. 

 

 

(See page 9-5.) 

(4) The remote power on function cannot be activated through the PWR_BTN. 

 

 

(See page 9-5.) 

(5) WOL cannot be used. 

 

 

(See page 9-5.) 

 

 

 

 

 

 

Summary of Contents for HF-W100E

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Page 3: ... 2017 WIN 62 0069 01 All Rights Reserved Copyright 2017 Hitachi Ltd The contents of this publication may be revised without prior notice No part of this publication may be reproduced in any form or by any means without permission in writing from the publisher Printed in Japan ...

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Page 5: ...ATE VOLUME CONSTITUTION The manual of the HITACHI INDUSTRIAL COMPUTER HF W100E consists of the following SAFETY INSTRUMENTS INSTRUCTION MANUAL This manual RAS FEATURES MANUAL MANUAL CONSTITUTION This manual consists of the following PREFACE IMPORTANT NOTIFICATION SAFETY INSTRUCTIONS PRECAUTIONS CHAPTER 1 GETTING STARTED CHAPTER 2 OPERATION CHAPTER 3 SETUP CHAPTER 4 PRECAUTIONS REGARDING THE OS CHA...

Page 6: ...red trademark of Advanced Micro Devices Inc Ethernet is a registered trademark of Fuji Xerox Co Ltd EtherCAT is a patented technology licensed by Beckhoff Automation GmbH Germany and is a registered trademark CODESYS is a registered trademark of 3S Smart Software Solutions GmbH All other product names software and hardware not from Hitachi described in this manual are the registered trademarks the...

Page 7: ...e standard of the Voluntary Control Council for Interference by Information Technology Equipment VCCI Using this equipment in a residential environment may cause radio disturbance In this case the user may be required to take appropriate measures Note for storage capacity calculations Memory capacities and requirements file sizes and storage requirements etc must be calculated according to the for...

Page 8: ...ired to correct the interference at his own expense 이 기기는 업무용 A급 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기 바라 며 가정외의 지역에서 사용하는 것을 목적으로 합니다 This equipment conforms to the electromagnetic wave for Industrial use Class A Vender or user should take notice and use the purpose except for household use 警告使用者 此為甲類資訊技術設備 於居住環境中使用時 可能會造成射頻擾動 在此種情況下 使用者會被要求採取某些適當的對策 Terms used in this manual Terms used in this manual...

Page 9: ... result in serious personal injury or death WARNING This symbol is used to indicate potential hazards that may result in serious personal injury or death CAUTION This symbol is used to indicate potential hazards that may result in minor or moderate personal injury NOTICE This symbol is used to indicate hazards that may result in equipment or property damage but not personal injury The heading NOTE...

Page 10: ...death may result due to the equipment failure The Manufacturer s responsibility is exempted from any result arising out of the user s modification of the Equipment Fire and electric shock or burn by heat may occur When using the optional AC adapter please be used with caution in the following Never disassemble Do not use in high humidity place Also do not wet with water or touch with wet hands Do ...

Page 11: ...unpacking or carrying the equipment Do not use this equipment for purposes other than its original purpose If you do personal injury or this equipment failure may result Do not touch this equipment directly during operation and immediately after shutting down since the equipment may become hot during operation If you do not injury of burn may result In addition install this equipment in a place wh...

Page 12: ...er that fits the size and type of the head of the screw to avoid stripping the head When you tighten a screw drive a screw along the axis of a tapped hole without adding too much torque in order to avoid damaging the thread Do not use the equipment in the environment full of dust or with corrosive gas because that may cause the equipment to fail Do not give a shock to the equipment when unpacking ...

Page 13: ...wer cable from the outlet or shutting off the circuit breaker without proper shutdown of the OS may cause the OS or applications not to work properly or may cause the saved data to be corrupted Never perform emergency shutdown unless you must stop the system immediately due to some kind of error Keep in mind that if the power supply is cut the system may not be able to recover automatically ...

Page 14: ...a plug of the power cable to an outlet make sure you use an outlet with a ground terminal ground pole that is properly grounded In addition you must install and use an earth leakage circuit breaker It may cause electric shock or equipment failure Do not use a two prong plug without a ground pole It may cause electric shock or equipment failure Make sure to connect the ground wire to the ground ter...

Page 15: ...he cable has proper rating and meets local safety requirements whatever applicable Otherwise an electric shock or machine failure may result Page 1 16 Before you start the work make sure you shut down the OS unplug the power cable from the outlet and wait for at least one minute Otherwise an electric shock or failure of the equipment may result Do not touch the equipment directly with bare hands d...

Page 16: ...red If you use other container or packing materials that may damage the equipment Do not use damaged or broken dedicated container when you transport or carry the equipment If you do that may damage the equipment Page C 1 Page 1 9 Never hot swap a CFast card because that may result failure of the equipment and CFast card When using a USB port check the orientation of the USB connector and then ins...

Page 17: ...hout shutting down the OS the contents of the file may be crashed When you connect a cable for external contacts make sure you connect the cable to a connector for the external contacts If you connect the cable to the wrong connector it may cause failure of the equipment Page 1 12 Performing emergency shutdown e g unplug the power cable from the DC power connector without shutting down the OS unpl...

Page 18: ...he equipment failure may result Make sure to certainly connect a DisplayPort cable to the equipment If you do not connect it completely the equipment failure may result Page 6 9 The recovery DVD contains an image file created for the hardware configuration at the factory shipment If the hardware configuration has changed from the one at the factory the OS may not start after restoration work Remov...

Page 19: ...S 11 SAFETY INSTRUCTIONS Continued 3 CAUTION LABELS The warning labels are attached to the following position on the equipment CAUTION LABELS CAUTION LABELS ...

Page 20: ... BATTERY DIRECTIVE 2006 66 EC This symbol mark is valid in countries inside the European Union This symbol mark is specified in Article 20 Information for end users and Annex II of the EU directive 2006 66 EC This equipment is equipped with a lithium battery In the European Union a separate collection system for used battery and accumulator has been in place Process batteries and accumulators appr...

Page 21: ...in a chassis protect the equipment so that any vibration and shock the equipment is subjected to is within the specifications provided Keep a dedicated container the container or packing materials used when the equipment was delivered You can then use them later when the equipment is transported or carried 2 INTERFACE CABLES Precautions Do not pull on a cable with excessive force In order to meet ...

Page 22: ...g option AC adapter Precautions The power cable attached to AC adapter is rated at the input voltage of 125VAC When using this optional AC adapter at over 125 VAC prepare the power cable which fit input voltage and inspect the safeness of this equipment enough Install D class grounding previously known as third class grounding defined in the Technical Standard for Electrical Facilities of Japan in...

Page 23: ...tic buildup Instantaneous power failure or brownout may occur during operation and the screen may black out when lightning strikes nearby or the AC power supply is not stable When this situation happens turn off the power to the equipment and then turn it back on 5 INSTALLATION ENVIRONMENT Precautions Be careful not to exceed the maximum rated value for the current when using a USB device See 5 1 ...

Page 24: ... the equipment in a chassis or on a desk the temperature increase around the equipment needs to be taken into consideration The system clock and the like inside the equipment always operates using a backup battery even when the power is off Therefore if you store the equipment at a temperature outside the operating temperature range you may need to reconfigure system BIOS settings including the cl...

Page 25: ... on the status of the network Magic Packet frames can be lost In order to avoid this set up the system so that Magic Packet frames can be propagated without loss See 2 6 2 Turning on the power using the LAN Even though a network drive may be configured to be reconnected at logon sometimes the reconnection may fail If this happens log on again or use the net use command to establish the connection ...

Page 26: ... on and then set up the screen configuration When you change the connection configuration for the displays reconfigure the screen settings accordingly Depending on application software the screen may flicker and video playback may not be smooth The multi stream function daisy chain of DisplayPort is not supported If a display unit connected with DisplayPort is turned off the display cannot be dete...

Page 27: ... first and then re create them The capacity and performance of mSATA SSD may change depending on parts 2 Backing Up Files Required actions Make sure the contents of all mSATA SSDs are backed up periodically When you delete a partition all files in the partition will be deleted Before you delete a partition back up important files you need 3 About the failure analysis information partition H drive ...

Page 28: ...ormation about the cable length see 5 5 3 External interface cable length specifications Required actions When using a USB port check the orientation of the USB connector and then insert the connector slowly in order not to damage the USB port When a USB device is inserted removed or accessed the system load may be increased If you need to use a USB device during online operation system operation ...

Page 29: ...ithium battery inside the equipment 7 BIOS SETTINGS Specifications The purpose of the clock displayed on the BIOS setup menu screen is not to show the correct time and date but to configure the time and date Because of this the date displayed on the screen does not change when the actual date changes If the actual date changes during setup you must update the date setting See 5 3 BIOS Setup When t...

Page 30: ... Windows Update or the latest service pack do it on your own responsibility You must thoroughly check the system operation and evaluate how the system is affected by applying the hotfix Windows Update or service pack 2 Power Options Specification In case of Windows Embedded Standard 7 even if you configured the system such that power for the display is not be turned off in the Power Options Never ...

Page 31: ... manner and the performance can be compromised Because of this you may need to trigger the Windows Experience Index manually Follow the procedure below to trigger the Windows Experience Index manually Procedure required to trigger the Windows Experience Index manually 1 Click Start and click Control Panel 2 Since the Control Panel is displayed and click System and Security 3 Click Check the Window...

Page 32: ...f hard disk after setting follow the procedure below The display image assumes Windows Embedded Standard 7 but it is similar under other OS Confirmation procedure of the current power plan settings 1 Click Start and click Control Panel 2 Since the Control Panel is displayed and click System and Security 3 Click Power Options and display Power Options window Confirm that HF W Power Settings radio b...

Page 33: ...f Turn off hard disk after setting 1 Following the confirmation procedure of the current power plan settings click Change plan settings at HF W Power Settings 2 Edit Plan Settings window appears Click Change advanced power settings ...

Page 34: ...g restore the factory default setting following the procedure below 1 Click Start and click Control Panel 2 Since the Control Panel is displayed and click System and Security 3 Click Power Options and display Power Options window Click Change settings that are currently unavailable Confirm that HF W Power Settings radio button is selected under Preferred plans ...

Page 35: ...C 15 4 Edit Plan Settings window appears Click Restore default settings for this plan 5 Power Options window appears Click Yes ...

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Page 37: ...nterface 2 8 2 8 Setting Up the Screen 2 16 CHAPTER 3 SETUP 3 1 3 1 Setup Procedure when You Turn on the Power for the First Time 3 1 3 1 1 Setting up Windows Embedded Standard 7 3 1 3 1 2 Setting up Windows 10 3 4 3 2 Configuring Basic Settings after OS Setup 3 7 3 2 1 Basic settings for Windows Embedded Standard 7 3 7 3 2 2 Basic settings for Windows 10 3 16 CHAPTER 4 PRECAUTIONS REGARDING THE O...

Page 38: ...ystem drive back to the factory shipped condition 7 4 7 3 2 Errors generated during a restoration process and their corrective actions 7 10 CHAPTER 8 MAINTENANCE OPERATIONS 8 1 8 1 Overview 8 1 8 2 Collecting a Memory Dump 8 6 8 2 1 Configuring the settings related to a memory dump 8 9 8 3 Maintenance Operation Commands 8 11 8 3 1 Log information collection command logsave 8 12 8 3 2 Memory dump f...

Page 39: ...s No Output Just Before S5 5 17 Figure 5 2 Definition of Output Pin of External Contact Part When There is Output Just Before S5 5 17 Figure 5 3 Definition of Output Pin of External Contact Part When There is No Output Just Before S5 5 18 Figure 5 4 Definition of Output Pin of External Contact Part When There is Output Just Before S5 5 18 Figure 6 1 Types and Locations of Installed Components 6 2 ...

Page 40: ...Table 4 7 Defined Registry Filter Setting List 4 13 Table 5 1 Hardware System Clock Specification 5 11 Table 8 1 Errors That Trigger a Memory Dump 8 6 Table 8 2 Maintenance Operation Commands 8 11 Table 8 3 Information Saved by logsave 8 12 Table 8 4 Error Messages of the logsave Command 8 13 Table 8 5 Error Messages of the mdump Command 8 15 Table 8 6 Information Displayed by the getrasinfo Comma...

Page 41: ...r must take care of the following items 1 Consideration for the characteristics of the equipment a See PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT and take necessary actions considering the characteristics of the equipment b The instructions described in this manual are the basics of the procedures you need to follow when you use the equipment Make sure you follow these instructions c For inform...

Page 42: ...ork Flow The work flow until turning on the equipment is following See 1 5 Installation Environment See 1 6 Hardware Connection See 2 1 Before Turning on the Power Unpack Install this equipment Turn on the power Connect hardware ...

Page 43: ... the equipment and CFast card When using a USB port check the orientation of the USB connector and then insert the connector slowly Otherwise the USB port may be damaged Do not remove or insert a USB device during online operation system operation because that may affect currently running applications Insertion or access to a CD or DVD from an external DVD drive or the like may increase the system...

Page 44: ...t Left side LAN A Ethernet 1 Center LAN B EtherCAT 1 Right side LAN C EtherCAT 1 Power lamp Alarm lamp 50mm 119mm 220mm Ground terminal 1 The above is initially set at software PLC installation model Ethernet of each LAN port will be EtherCAT configuration specification See 5 1 Equipment Specifications 2 Pre installed OS model Ethernet EtherCAT configuration allows users to freely change In additi...

Page 45: ...1 5 2 Rear view 1 If a display unit connected with DisplayPort is turned off the display cannot be detected Figure 1 2 Name of Each Part Rear View Serial port COM RAS external contact port DisplayPort 1 Rear USB2 0 port ...

Page 46: ...tion Support input 100 to 240VAC 10 with Optional AC adapter A wide range input voltage corresponds Serial port COM 9 pins RS 232C 485 422 You can use this connector to connect a device such as a modem that uses a serial interface See 5 5 1 Connector specifications How to change the setting of RS 232 485 422 See 5 2 Serial Port Settings RAS external contact port 25 pins GPIO A connector for connec...

Page 47: ...hysically connected to the network The switching hub is not powered up The connection over the twisted pair Ethernet cable is not stable The driver settings have some errors Blinking in green Network data is being transmitted or received The blink interval changes depending on the traffic on the network Communication speed lamp Lamp Status Lit in orange The link is established at 1000 Mbps Lit in ...

Page 48: ... IT 1004A class B 2 When using optional AC adapter none JEITA IT 1004A class A 2 Vibration resistance 10 57Hz Half amplitude0 375mm 57 500Hz 49m s2 Shock resistance 980m s2 Power voltage 12 to 24VDC 30 20 Support input 100 to 240VAC with optional AC adapter A wide range input voltage corresponds Power frequency 3 50 60 Hz 3 Hz Power supply noise 3 2 0 kV fast transient burst wave Electrostatic noi...

Page 49: ...e that is properly grounded In addition you must install and use an earth leakage circuit breaker It may cause electric shock or equipment failure Do not use a two prong plug without a ground pole It may cause electric shock or equipment failure Make sure to connect the ground wire to the ground terminal of the equipment when the user independently prepares a DC power supply unit and a DC power ca...

Page 50: ...n Figure 1 4 Make sure not to prevents the air flow since this equipment adopt natural cooling Especially leave sufficient clearance in the front 100 mm and in the rear 100 mm This includes clearance required for routing cable connectors for the rear side Figure 1 3 Service Clearance Top View Figure 1 4 Operation and Installation Clearance 200 mm 200 mm Front side Rear side 200 mm 200 mm Horizonta...

Page 51: ... work has been done securely Injury may result due to drop the equipment since installing failure or loosing screw Figure 1 6 Exterior View Vertical Installation Mounting bracket for Vertical Installation Use a steel plate The thickness must be 2mm or more Prepared by users Please fix the above mentioned four locations with screws Use the attached fixing screw M4 screw for the screw to be fixed NO...

Page 52: ... voltage If the interface cable is disconnected while this equipment is on shut down the OS and unplug the power cable from the DC power connector If you unplug the power cable suddenly from the DC power connector without shutting down the OS the contents of the file may be crashed When you connect a cable for external contacts make sure you connect the cable to a connector for the external contac...

Page 53: ...er independently prepares a DC power supply unit and a DC power cable without using the optional AC adapter and attached power cable Figure 1 7 Hardware Connection Mouse Display 1 Keyboard Power cable for this equipment Optional AC adapter attached or the user to prepare power cable Display power cable Display interface cable 2 Keyboard interface cable 2 Mouse interface cable 2 USB2 0 port 2 3 USB...

Page 54: ...les if it is necessary Note In order to conformity the EMC standards VCCI FCC CE use shielded cables for the interface cables display interface cable keyboard interface cable and mouse interface cable connected to the equipment Connecting to an outlet When using optional AC adapter Plug the power cable that attached the optional AC adapter into a grounded outlet completely 1 1 If you have no other...

Page 55: ...elf DC power connector specification Connection cable specification recommended Part name Model Manufacturer Remarks Housing 9357 04 ALEX Match the housing maker and contact maker 5557 04R MOLEX Contact 4256T2 LF AWG18 24 ALEX 5556 AWG18 24 MOLEX Cable Cable thickness AWG 18 to 24 UL standard UL1571 Flame retardant VW 1 please use cables Power rise time Pin No Signal name 1 GND 2 GND 3 12 to 24V D...

Page 56: ...ge of 125 VAC When using this equipment at over 125VAC prepare the power cable fitting input voltage and inspect the safeness of this equipment enough Common power cables are shown in Table 1 3 1 ANSI American National Standards Institute 2 NEMA National Electrical Manufacture s Association 3 IEC International Electrotechnical Commission 4 CEE International Commission on Rules for the Approval of ...

Page 57: ...orth America 1 ANSI C73 11 2 NEMA 5 15P 3 IEC C13 200V 240V North America 1 ANSI C73 11 2 NEMA 6 15P 3 IEC 83 Three wire power cable with a two pole three terminal grounding type connector Universal Euro 4 CEE 7 II IV VII 3 IEC 83 UK 5 BS 1365 3 IEC 83 Australia 6 AS C112 220V 250V 中华人民共和国 7 GB T 5023 5 GB 1002 GB 2099 1 GB 17465 1 GB 15934 a c 23 mm a 7 0 05 mm b 7 0 05 mm c 15 8 mm b 电源线请务必使用带 接...

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Page 59: ...ature increase unless the installation clearance of this equipment is secure See 1 5 2 Installation NOTE When you turn on the power see the following PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 2 INTERFACE CABLES PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 4 POWER SUPPLY PRECAUTIONS 1 PRECAUTIONS ABOUT THE EQUIPMENT 5 INSTALLATION ENVIRONMENT ...

Page 60: ...First Time You need to follow this procedure only once for the first time when you start the equipment after you purchase the equipment From the second time on when starting the equipment Since the startup operation differs depending on the procedure after shutdown start up the equipment with either Step 1 or Step 2 below 1 When the main power OFF state power lamp is off start up the equipment by ...

Page 61: ...hut down the OS click the Start button at the left bottom corner of the screen and open the start menu Then click Power on the start menu and click Shut down After the OS is shut down the power is automatically turned off and only the auxiliary power supply is on standby mode At this time the power lamp is lit orange If the normal shutdown process cannot be executed for example a shutdown request ...

Page 62: ...ediately due to some kind of error If you turn off power at the source of power supply the system may not be able to recover automatically In the following cases turn off the power at the source of the power When the equipment shows an error condition and you have to shut down the power immediately for example when a burning smell is detected When you cannot shut down the equipment due to some err...

Page 63: ...bling the WOL Wake ON LAN function to enable the WOL function and then follow the steps below 2 6 1 Enabling the WOL Wake ON LAN function By following the procedure below you can set up whether to start WOL when a Magic Packet frame is received In the factory default setting the WOL function is disabled The display image assumes Windows Embedded Standard 7 but it is similar under other OS 1 Execut...

Page 64: ...received at the built in LAN adapter A program for transmitting a Magic Packet frame does not come with the equipment Use a commercially available program for to transmit the Magic Packet frame 1 Wired for Management WfM is a guideline regarding the hardware specifications proposed by Intel Corporation for managing PCs on a network 2 The Magic Packet technology has been proposed by AMD Japan Ltd a...

Page 65: ...f the MAC address of the node This sequence can be anywhere in the packet but it must follow a synchronization stream The synchronization stream is defined as 6 bytes of 0xFF As long as the MAC address that repeats itself 16 times targets the address of the equipment to be started the device can receive a BROADCAST frame A Magic Packet frame is shown in the following figure DA SA Arbitrary data FF...

Page 66: ... negotiation the WOL function cannot be used If there is a compatibility issue with the connected hub the auto negotiation function may not work properly and that may affect the communication with other terminals If the auto negotiation function does not work properly configure the LAN interface as follows Specification of the hub Specification of the LAN setting Speed Duplex 10 Mbps Half duplex 1...

Page 67: ...r OS 1 Log on to the computer using an administrator s account 2 Click Start and click Control Panel If the OS is Windows 10 right click Start and click Control Panel from the menu 3 Since the Control Panel is displayed and click System and Security 4 Click System Device Manager 5 Click the View menu and select Devices by connection ...

Page 68: ...2 OPERATION 2 10 6 Click ACPI x64 based PC Microsoft ACPI Compliant System PCI bus If the OS is Windows 10 click ACPI x64 based PC Microsoft ACPI Compliant System PCI Root Complex ...

Page 69: ...e example in the figure below Intel R I210 Gigabit Network Connection 3 1 When you configure the built in LAN LAN B Click Intel R Atom TM Celeron R Pentium R Processor PCI Express Root Port2 0F4A Then double click the network adapter under it in the example in the figure below Intel R I210 Gigabit Network Connection 2 1 When you configure the built in LAN LAN C Click Intel R Atom TM Celeron R Pent...

Page 70: ...om the Speed and Duplex list Auto Negotiation auto negotiation setting 10 Mbps Half Duplex 10 Mbps Half duplex setting 10 Mbps Full Duplex 10 Mbps Full duplex setting 100 Mbps Half Duplex 100 Mbps Half duplex setting 100 Mbps Full Duplex 100 Mbps Full duplex setting 1 0 Gbps Full Duplex 1 0 Gbps Full duplex setting ...

Page 71: ...transfer speed and the transfer mode select Auto Negotiation at the top of the list to choose the auto negotiation setting 10 Click OK 11 Close the Device Manager window NOTE For information about the precautions for the network see PRECAUTIONS 2 NETWORK ...

Page 72: ...eters long UTP Category 5e or better Fix the master slave mode setting to Master valid only in the 1000Mbps setting Follow the procedure below to fix the mater slave mode to Master The link may not function depending on the type of the hub In this case re set the setting to Auto Detect 1 Execute steps 1 though 5 in Setting the network transfer speed in 2 7 Setting Up the LAN Interface 2 Click the ...

Page 73: ...ed differs depending on the LAN adapter 2 How the contents are displayed differs depending on the OS You can keep these warnings from being displayed in the event log by changing the LAN adapter settings as follows Note that if you change the settings shown below log entries such as LAN connection and disconnection during system operation are also not recorded and that may make failure analysis di...

Page 74: ...rd 7 but it is similar under other OS 1 Configuring screen settings for a single display When one display is connected follow the procedure below to configure the screen settings 1 Right click on the desktop to display a menu From the menu click Graphics Properties to start HD Graphics Control Panel NOTE For information about the precautions for the screen see PRECAUTIONS 3 DISPLAY SCREEN When you...

Page 75: ...hics Control Panel window click Display 3 Please set the screen with the item in the dotted line below Setting Item Description Resolution This allows you to select the resolution Refresh Rate This allows you to select the refresh rate ...

Page 76: ...ate you must choose from the options described in 5 1 Equipment Specification 5 Supported resolutions NOTE The resolution options may include resolutions larger than the resolutions supported by the connected display If you select a resolution larger than the maximum resolution supported by the display the display will black out After the driver is installed the resolution is automatically set to ...

Page 77: ...following shows how to set up the multiple display output 1 Execute steps 1 though 2 in 1 Configuring screen settings for a single display 2 Click Display at the upper left corner in the window and then click Multiple Displays Then configure the settings for multiple displays See a Clone display b Extended desktop setting method NOTE The multi stream function daisy chain of DisplayPort is not supp...

Page 78: ...onnecting displays check the capabilities of the displays maximum resolution highest refresh rate and so on 1 Open Multiple Displays and Select Select Display Mode Clone Displays 2 When you finish configuring the settings click Apply If you change the resolution or refresh rate the following confirmation screen for the setting change will be displayed Click Yes ...

Page 79: ...k bar is displayed in primary display only Which resolution color depth and refresh rate can be selected depends on the capabilities of the display connected 1 Open Multiple Displays and Select Select Display Mode Extended Desktop 2 When you finish configuring the settings click Apply If you change the resolution or refresh rate the following confirmation screen for the setting change will be disp...

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Page 81: ...s are required during the setup procedure Prepare check them in advance before starting the setup procedure Item Description License certificate Confirm that the license certificate is attached to the body of this computer User name User name of the computer administrator account You can later change it in Control Panel Password The password for the user name You can later change it in Control Pan...

Page 82: ...the specified display language immediately after you select the language The correspondence between the display language and the notation in the list is as in the table below In the same order as in the list 4 The country or region time and currency format keyboard layout setting screen is displayed If you selected English with step 3 click Next with the settings as it is If you selected Japanese ...

Page 83: ...ecurity window will be displayed again so click Install in the same way 11 After the setup is completed this equipment is automatically logged on to the Windows and then this equipment automatically restart 12 After the log on window is displayed enter the password and log on to the Windows This completes Windows Embedded Standard 7 Professional setup From this point on follow the instruction in 3...

Page 84: ...he following items are required during the setup procedure Prepare check them in advance before starting the setup procedure Item Description License certificate Confirm that the license certificate is attached to the body of this computer User name The user name of an administrator account of the computer You can later change it in Control Panel Administrator s password Password of the administra...

Page 85: ... language 4 The Here s the legal stuff window opens Check the contents and then click Accept 5 The Get going fast window opens Click Customize Select On or Off for settings as needed and then click Next 6 The Create an account for this PC window opens Type a user name in Who s going to use this PC Type a password in Enter password in Make it secure Retype the password in Re enter password Type a h...

Page 86: ...s been completed From this point on follow the instruction in 3 2 Configuring Basic Settings after OS Setup to configure the basic settings of the OS NOTE Rarely you can not type Japanese when typing a password hint In this case type Japanese by the following method Move the input point to Who s going to use this PC and check whether you can type Japanese If you can type Japanese move the input po...

Page 87: ...n the Power for the First Time 3 2 1 1 Outline of basic settings procedure Only when changing display language Only when using the Internet Exp1orer 11 See 2 7 Setting Up the LAN Interface See 2 8 Setting Up the Screen See 3 2 1 2 Setting up Auto update The procedure takes about 5 minutes Setting up the network environment Setting up the screen Setting up auto update See 3 2 1 4 Internet Explorer ...

Page 88: ...ecuted The modules updated by this function can also affect currently running programs Because of all this this function must be turned off The following procedure shows how to turn off automatic updating 1 If you are not logged on to the computer as an administrator account log on to the computer as an administrator account 2 Click Start and click Control Panel 3 Since the Control Panel is displa...

Page 89: ...P 3 9 5 The Choose how Windows can install updates is displayed Select Never check for updates not recommended and click OK 6 Click the Close button at the upper right corner of the System and Security window ...

Page 90: ...y language 1 Click Start and then click Control Panel 2 When you select Change Display Language from Clock Language and Region the Region and Language window opens 3 Select the Formats tab and click the language you want to display from Format 4 Select the Location tab and click the place you want to display from Current location 5 Select the Keyboards and Languages tab and click the language you ...

Page 91: ...uninstall display languages 7 The Install or uninstall display languages window opens Click Install display languages 8 Under Choose your method of install click Browse computer or network 9 Click Browse in Select the display language to install 10 The Browse for Files or Folders window opens Select the language pack you want to install from the DVD drive and click OK Folder path of language pack ...

Page 92: ...s of the installation language installation click Next 15 Select the language to be displayed in Select Display Language check the check box of Apply display language to welcome screen and system account if necessary and click Change display language 16 If necessary you will be asked to log off or restart Windows so please respond in a timely manner 17 Remove the Product Recovery DVD from the DVD ...

Page 93: ... Start and point to All Programs Click Accessories Right click Command Prompt to show a menu On the menu click Run as administrator If the administrator account you used for log on is a built in administrator account simply click Command Prompt If you see the User Account Control window click Yes 5 Type the following character string in the command prompt and then press the Enter key C HITACHI IE1...

Page 94: ...D Notes Please specify the culture name corresponding to the language you are using as part of JA JP The correspondence between language and culture name is as follows Also if it is not English or Japanese specify the DVD drive In the example above it is the case of the D drive Language Culture name Specify drive Japanese JA JP Not required English EN US Not required Chinese China ZH CN Required K...

Page 95: ...ve the last disc of the recovery DVD In the case of two sets the second one In the case of three sets the third one and then remove the DVD drive NOTE If the installation failed visit the following site to solve the problem Microsoft technical information Document number 2872074 Troubleshooting a failed installation of Internet Explorer 11 https support microsoft com en us kb 2872074 ...

Page 96: ...dure when You Turn on the Power for the First Time 3 2 2 1 Outline of basic settings procedure Only when changing display language See 2 7 Setting Up the LAN Interface See 2 8 Setting Up the Screen See 3 2 2 2 Setting Up Auto update The procedure takes about 5 minutes Setting up the network environment Setting up the screen See 3 2 2 3 Setting Up display language Setting up display language Settin...

Page 97: ...te to be applied automatically The system and application update programs are regularly checked and are automatically downloaded and installed Perform the following procedure to set auto update 1 Click the Start and then click Settings from the displayed menu 2 Click Update security The Windows Update window opens ...

Page 98: ...atically but restarting is not done during active hours restarting is scheduled outside active hours Please set according to your usage environment It is set from AM 8 00 to PM 5 00 by default 2 Restart options It can temporarily set the reboot date and time if automatic update is performed and reboot is scheduled This setting overrides the active hours ...

Page 99: ...ual update 1 Sign in the computer with a computer s administrator account 2 Right click the Start and then click Run from the displayed menu 3 On the Run window type gpedit msc and then click OK Local Group Policy Editor starts 4 On the Local Group Policy Editor window open Computer Configuration Administrative Templates Windows components Windows Update and then double click Configure Automatic U...

Page 100: ...ased 3 Execute the following command from the Command Prompt as administrator dism online Add package Packagepath d langpacks Microsoft Windows Client Language Pack_x64_zh CN cab Notes 1 Specify the DVD drive letter for d assuming d in the command example 2 Specify the culture name corresponding to the language you want to add for zh cn Correspondence between language and culture name is shown bel...

Page 101: ...pens On this window click Administrative tab 9 Click Copy settings in Welcome screen and new user accounts settings 10 The Welcome screen and new user accounts settings window opens On this window select the Welcome screen and system accounts checkbox and New user accounts checkbox and then click OK 11 The Change Display Language dialog box appears In this dialog box click the Restart Now 12 After...

Page 102: ...click Restart Now 7 After the OS has started set the last disc of the recovery DVD second disc in the case of two disc sets the third disc in a case of three disc sets 8 Execute the following command from the Command Prompt as administrator d WindowsUpdates AMD64 all windows10 0 kb4039396 x64_bd1f9e1c7add02b8f3334f1aeaa07cae6632c3cf msu Notes Specify the DVD drive letter for d assuming d in the co...

Page 103: ... features EEF unique to embedded equipment not found in ordinary Windows 7 and this equipment is installed a filter feature For the filter feature refer to Microsoft s Embedded Enabling Features Technical Reference Standard 7 SP1 and fully evaluate it before use Embedded Enabling Features Technical Reference Standard 7 SP1 https msdn microsoft com en US library ff794908 v winembedded 60 aspx Since...

Page 104: ... the embedded enabling feature EEF that is not found in regular Windows 7 is prepared and the following filter features can be used with this equipment Table 4 2 Filter Features Installed in This Equipment No EEF installed in this equipment Description 1 Enhanced Write Filter with HORM EWF It is a feature to redirect writing to storage to RAM and protect the storage contents on a sector unit It ca...

Page 105: ...WF of this equipment operates in RAM registry mode RAM mode Manage the EWF configuration information with a partition dedicated to EWF RAM registry mode Operation mode in this equipment It can not switch to RAM mode Manage the EWF configuration information in the registry The disable option of the ewfmgr command can not be used since the contents of the setting change written in the registry are d...

Page 106: ...used memory will continue to be accumulated without released For this reason periodic restart of the equipment is necessary If you enable the EWF information that is changed by RAS software installed in HF W series and commercially available software is also discarded Enable EWF after the environment necessary for system operation is ready Since this equipment does not support hibernation does not...

Page 107: ...commit the overlay to the protected volume and disable the overlay without having to restart the system Example ewfmgr c commitanddisable live nocmd Clears the current pending command persist persistent data 4 Not supported Specify a 64 byte field that persists throughout all overlays for a specific protected volume activatehorm 5 Not supported Enable HORM deactivatehorm 5 Not supported Disable HO...

Page 108: ...ng this equipment executes ewfmgr c commitanddisable command and restart the system again When the command is executed with the live option the second restart is unnecessary During system operation restart this equipment before commitment so as not to reflect the data written to the overlay as much as possible to the storage When this equipment restart or shutdown commit the data written in the ov...

Page 109: ...mpared with EWF and it is possible to set exclusion list to reflect change of specified file even when FBWF is valid The basic operation is the same as EWF but the write filter exists on the file system Memory Storage File System FAT NTFS write filter FBWF Reading Writing NOTE When using FBWF with this equipment it is necessary to start the target service Please do the following 1 Double click the...

Page 110: ...e to completely disable all writes even if the exclusion list is not set yet Also it is not possible to use all NTFS functions in the same way For details refer to Features comparison of EWF and FBWF Enable FBWF may extend OS startup time due to its overhead If volumes do not overlap it is possible to use EWF and FBWF in coexistence In addition to the setting commands prepared by the standard it i...

Page 111: ...sion list When reusing an exclusion list when adding a volume again addexclusion volumename file_or_dir_path Adds a folder file path to the exclusion list removeexclusion volumename file_or_dir_path Removes the folder file path from the exclusion list commit volumename file_path 1 Commits the changes made to the specified file to the protected volume restore volumename file_path 1 Discards the cha...

Page 112: ... fbwfmgr restore c test log txt command Removes the protected volume keep exclusion list and disable FBWF Executes the fbwfmgr removevolume c 0 command and then the fbwfmgr disable command in this order and restart the equipment Features comparison of EWF and FBWF A comparison table of EWF and FBWF filter features is shown below Table 4 5 Features Comparison of EWF and FBWF No Feature EWF FBWF 1 O...

Page 113: ... the following 1 Double click the EnableRegFilter reg file DisableRegFilter reg to stop the service under C HITACHI Settings Filter 2 The following message will be displayed Click Yes 3 A message indicating that it was successfully added is displayed so click OK and restart the equipment HKLM Set an arbitrary key below set the key not the value A predefined key exists assuming participation in the...

Page 114: ...HKLM SYSTEM CurrentControlSet services RegFilter Parameters MonitoredKeys TestKey Value ClassKey REG_SZ HKLM Defines the class of the registry Set HKLM unique FileNameForSaving REG_SZ TestKey rgf Sets the file name to save registry changes RelativeKeyName REG_SZ Software TestKey Sets the registry key position 2 Enables EWF and restart the equipment 3 Adds changes new key and value below HKLM Softw...

Page 115: ...ers MonitoredKeys _MSLicensing Value ClassKey REG_SZ HKLM FileNameForSaving REG_SZ _MSLicensing RGF RelativeKeyName REG_SZ Software Microsoft MSLicensing No 1 It is prepared for devices participating in the domain To participate in a domain you need to update the system s secret information every 30 days and that data is written to the registry If the system volume is protected by EWF or FBWF this...

Page 116: ... the EnableKeyboardFilter reg file DisableKeyboardFilter reg to stop the service under C HITACHI Settings Filter 2 The following message will be displayed Click Yes 3 A message indicating that it was successfully added is displayed so click OK and restart the equipment A list of predefined key and key combinations is grouped by category Input from the screen keyboard can not be filtered To restric...

Page 117: ...at you want to block you can define custom key combinations The following procedure blocks the combination of Windows Home key minimize inactive windows combination 1 Launch Local Group Policy Editor and click to Local Computer Policy Computer Configuration Administrative Templates System Keyboard Filter 2 Double click Custom Key Filters and select Enable 3 Click Display in the Options window to d...

Page 118: ...e the OS is Running 4 2 1 Event log entries during setup This equipment may record the following events in the event log during the OS setup but those events do not affect the operation of the system Source Event ID Type volmgr 49 Error e1rexpress 27 Warning ...

Page 119: ...corded in the event log when a USB device is connected or disconnected or when the system starts for the first time after a storage device is added even though the USB device or the storage device works without any problems Those events are recorded due to the specifications of the OS and do not affect the operation of the system Source Event ID Type Disk 11 Error For detail see the following web ...

Page 120: ...t connection If you don t carry out the Product Activation in the environment unconnected to the Internet the following event log is recorded regularly but the operation of this equipment does not have any problems Source Event ID Type Security SPP 1014 8198 8200 Error The following event log is recorded when you log off or shut down Source Event ID Type Service Control Manager 7023 7031 Error Fin...

Page 121: ...t scheduled defragmentation by Disk Defragmenter is turned off If you want to defragment disks using Disk Defragmenter you can do that by using either one of the methods below a Turn on scheduled defragmentation by Disk Defragmenter b Run Disk Defragmenter manually The procedure of each method is described below a Turn on scheduled defragmentation by Disk Defragmenter 1 If you are not logged on to...

Page 122: ...The following screen will be displayed only when you select it for the first time so click Remove settings 5 The Disk Defragmenter window appears Under Schedule click Turn on schedule 6 The Disk Defragmenter Modify Schedule window appears ...

Page 123: ...not conflict with the schedule of the applications for business use The initial schedule of defragmentation is as follows Frequency Weekly Day of the week Wednesday Start time 1 00 7 Click Select disks 8 The Disk Defragmenter Select Disks For Schedule window appears As required select the drives you want to defragment Click OK Notes 1 SSD is not appeared on Select Disks For Schedule window ...

Page 124: ...o the computer as an administrator 2 Click Start Control Panel 3 The Control Panel window appears Click System and Security 4 Click Defragment your hard drive under Administrative Tools The following screen will be displayed only when you select it for the first time so click Remove settings As the schedule for optimizing the drive becomes effective if you want to invalidate the schedule after exe...

Page 125: ...r window appears Under Current status select the drive you want to defragment and click Defragment disk When the defragmentation process is complete the date and time of the defragmentation is displayed in the Last Run column 6 Click Close to close the window ...

Page 126: ...efragment your hard drive under Administrative Tools Click Configure Schedule in Schedule on the Disk Defragmenter screen The Disk Defragmenter Modify Schedule screen will be displayed so uncheck the Run on a schedule recommended check box and click OK 8 Optimization schedule will be invalid 9 Click Close to close the window ...

Page 127: ...ethods below a Turn on the drive optimization schedule b Run the drive optimization manually The procedure of each method is described below a Turn on the drive optimization schedule 1 Sign in to the computer as an administrator 2 Right click Start and then click Control Panel from displayed menu 3 The Control Panel opens click System and Security 4 Under Administrative Tools click Defragment and ...

Page 128: ...der Scheduled optimization click Turn on 6 The Optimization schedule window opens Select the Run on a schedule recommended check box 7 As required configure the frequency of defragmentation The initial schedule of defragmentation is as follows Frequency Weekly 8 Click Choose ...

Page 129: ...imize on a regular schedule window opens As required select the drives you want to optimize Click OK 10 The Optimization schedule window opens Click OK 11 The configured schedules are displayed under Scheduled optimization Check the contents and click Close to close the window ...

Page 130: ...n a Turn on the drive optimization schedule 2 The Optimize Drives window opens Under Status select the drive you want to optimize and click Optimize When the disk optimization process is complete the date and time of the optimization is displayed in the Last Run column 3 Click Close to close the window ...

Page 131: ... preventive function may adversely impact application performance compared with when using Windows 7 in some cases 4 2 5 Factory shipped network settings Turning off SNP Scalable Networking Pack The purpose of SNP is to reduce the processor load by delegating TCP related processing to the network adapter SNP is made of the following three features TCP Chimney Offload Receive Side Scaling RSS Netwo...

Page 132: ...tion is carried out automatically when you connect the Internet connection If you don t carry out the Product Activation in the environment unconnected to the Internet Connect to the Internet to activate Windows will be displayed on the Control panel System and Security System but you can use it as it is ...

Page 133: ...LAN supported 4 Audio None DisplayPort Audio is available External general I O GPIO 1 DI port 7 DO port 8 PWR_BTN PW_STATUS signal External Dimensions Width Depth Height 192 119 50 mm protrusions not included RAS features Hardware status monitoring temperature failure SMART and others OS deadlock monitoring watchdog monitoring alarm notification when failure is detected pop up notification remote ...

Page 134: ...IoT Enterprise 2016 LTSB 64bit Embedded PG Microsoft Windows Embedded Standard 7 SP1 64bit Softmotion PH Microsoft Windows Embedded Standard 7 SP1 64bit Softmotion CNC PL Microsoft Windows Embedded Standard 7 SP1 64bit 3 Partition configuration The partition configuration in the OS preinstalled model of this equipment is as follows In addition to the boot partition C where Windows is installed two...

Page 135: ...esolutions Screen settings Resolution Refresh rate 1 DVI I 2 DisplayPort Analog Digital Digital 800 600 60 75Hz 60 75Hz 60 75Hz 1024 768 60 75Hz 60 75Hz 60 75Hz 1280 1024 60 75Hz 60 75Hz 60Hz 1600 1200 60Hz 60Hz 60Hz 1920 1080 60Hz 60Hz 60Hz 1920 1200 60Hz 60Hz 1 It has been confirmed that all refresh rate settings indicated in the table actually work in the test environment provided by Hitachi It...

Page 136: ...he following table shows the maximum current consumption for each of the USB ports and DisplayPort Make sure that the inrush current when a device is connected does not exceed the specified maximum current If the inrush current exceeds the specified maximum current the surge protection circuit may be activated and the connected device may not be recognized Item Voltage Maximum current USB2 0 1 1 p...

Page 137: ... Duplex RS 422 Full Duplex a three modes are displayed Please select the mode to use 5 Open Exit in the top menu again Move the cursor to Exit Saving Changes Press Enter The message Save configuration and reset is displayed 6 Select Yes and press Enter This completes the procedure Then turn off the equipment and restart it In the case of RS 485 Half Duplex Name recognized by the BIOS I O address 1...

Page 138: ...ress the key Tab When you configure the date and time by pressing this key the focus moves between setting items for example from month to day and from hour to minute Enter Used for moving from a higher menu to a lower menu exiting the setup saving data to the SPI ROM or other purposes 3 Overview of the setup menu The setup menu consists of the following items Main This is the screen displayed whe...

Page 139: ...ettings Digital I O Configuration Digital Output 0 Output High Change initial value of output of GPIO Digital Output 1 Output High Digital Output 2 Output High Digital Output 3 Output High Digital Output 4 Output High Digital Output 5 Output High Digital Output 6 Output High Digital Output 7 Output High CPU Configuration Execute Disabled Bit Enabled Do not change this setting Intel Virtualization ...

Page 140: ...abled You can specify whether power is supplied from the USB port in the standby state The default value is the power supply status USB 3 0 XHCI Support Smart Auto In the case of Windows Embedded Standard 7 Do not change this setting Enabled In the case of Windows 10 USB2 Link Power Management Disabled Security Administrator Password You can set the password on the left However if you forget your ...

Page 141: ...p the equipment 2 Save Exit Save Changes and Exit You can exit after saving the settings Discard Changes and Exit You can exit without saving the settings Save Options Save Changes You can save the settings Discard Changes The settings are not saved Restore Defaults for Windows 7 Set the setting back to the default of Windows Embedded Standard 7 See 5 3 BIOS Setup 5 Restoring the default settings ...

Page 142: ...ault settings When you want to restore all items in the setup menu back to the default settings follow the procedure below 1 Start the setup menu See 5 3 BIOS Setup 1 Starting the setup menu 2 Open Save Exit in the top menu In the case of Windows Embedded Standard 7 Move the cursor to Restore Defaults Windows 7 and press Enter In the case of Windows 10 Move the cursor to Restore Defaults Windows 1...

Page 143: ...System Clock Specification Item Specifications Time function Hour Minute Second 24 hours clock Date function Year Month Date Precision 3 minutes per month Battery backup Lithium battery Rough estimates when the ambient temperature is 25 C For your information the system program normally updates the internal clock by using a periodic timer The internal clock is adjusted by reading the time and date...

Page 144: ...om this equipment to external devices For information about the location of the ports see 1 4 Name and Function of Each Part USB2 0 1 1 port front and rear Pin No Signal name 1 USB_VCC 2 DATA 3 DATA 4 USB_GND USB3 0 2 0 1 1 port front Pin No Signal name 1 USB_VCC 2 DATA 3 DATA 4 USB_GND 5 SSRX 6 SSRX 7 USB_GND 8 SSTX 9 SSTX 1 2 3 4 1 4 5 9 ...

Page 145: ...ignal name 1 DCD 6 DSR 2 RxD 7 RTS 3 TxD 8 CTS 4 DTR 9 RI 5 GND In the case of RS 422 Full Duplex Pin No Signal name Pin No Signal name 1 Tx 6 RTS 2 Tx 7 RTS 3 Rx 8 CTS 4 Rx 9 CTS 5 GND In the case of RS 485 Half Duplex Pin No Signal name Pin No Signal name 1 Tx 6 NC 2 Tx 7 NC 3 Rx 8 NC 4 Rx 9 NC 5 GND 5 9 1 6 ...

Page 146: ... pair cable without shield category 5e or 6 Video port DVI I 29 pins inch screws Pin No Signal name Pin No Signal name Pin No Signal name 1 DATA2 9 DATA1 17 DATA0 2 DATA2 10 DATA1 18 DATA0 3 DATA2 SHIELD 11 DATA1 SHIELD 19 DATA0 SHIELD 4 N C 12 N C 20 N C 5 N C 13 N C 21 N C 6 DDC CLK 14 5V 22 DATA0 SHIELD 7 DDC DATA 15 GND 23 CLK 8 VSYNC 16 HPD 24 CLK Pin No Signal name C1 RED C2 GREEN C3 BLUE C4...

Page 147: ...x 8 GND 18 HotPlug 9 Lane2 19 GND 10 Lane3 20 3 3V External general purpose I O port Female connector inch screws Pin No Signal name Pin No Signal name 1 PWR_BTN 14 GENDO0 2 GENDI0 15 GENDO1 3 GENDI1 16 GND 4 GENDI2 17 GENDO2 5 GND 18 GENDO3 6 GENDI3 19 GND 7 GENDI4 20 GENDO4 8 GENDI5 21 GENDO5 9 GENDI6 22 GND 10 GND 23 GENDO6 11 NC 24 GENDO7 12 NC 25 PS_STATUS 5V 13 NC 13 25 1 14 1 2 19 20 ...

Page 148: ...s high level 15 GENDO1 17 GENDO2 18 GENDO3 20 GENDO4 21 GENDO5 23 GENDO6 24 GENDO7 25 PWR_STATUS Power ON state signal This signal outputs 5 V when the equipment is turned on and outputs 0 V when the equipment is turned off 2 GENDI0 General purpose input signals User can define the meaning of a signal for every GENDI0 6 input Signal width must be tailored to the width time of user program 3 GENDI1...

Page 149: ... 5 1 Definition of Output Pin of External Contact Part When There is No Output Just Before S5 Figure 5 2 Definition of Output Pin of External Contact Part When There is Output Just Before S5 G3 The computer s power has been totally removed S5 Almost the same as G3 except that the power supply unit supplies power 5Vsub power ON S0 Working 5Vsub power ON H L H L G3 S5 S0 S5 G3 S5 Period A Example Ou...

Page 150: ...riod A Example Output pin GENDO0 Output pin PWR_STATUS High level output by equipment start G3 S5 S0 S5 S0 S5 Period A H L H L Period A Example Output pin GENDO0 High level output until BIOS initialization is completed High level output until BIOS initialization is completed High level output until BIOS initialization is completed Keep last state Keep last state Output pin PWR_STATUS High level ou...

Page 151: ...hielded grounding of the cable must firmly contact the conductor of the plug case frame ground Do not connect a GND pin of the EXT port to the shielded grounding because all GND pins are signal ground If you do so the equipment may malfunction Cable specification recommended cable Item Specifications Note Maximum cable length 5 m Electric shield of the cable Required Connected to the frame ground ...

Page 152: ...able specifications 5 Serial port RS232 15 Use a shielded cable 6 Serial port RS422 RS485 1200 Please use shielded cable Connector pin number etc See 5 5 1 Connector specifications 7 Front USB2 0 1 1 1 ports 3 Use a USB 2 0 compliant shielded cable If you use an extension cable connected USB devices may not work properly Rear USB2 0 1 1 2 ports 8 Front USB3 0 2 0 1 1 2 ports 2 Depending on a devic...

Page 153: ...y Collection of logging information Once per year Inspection and cleaning for the components Inspection and cleaning for outside of the equipment Other general inspection items Once per year Measuring the power voltage Once per year Operation check Operation check of switches and indicators Operation check by using test programs Once per year Periodic replacement of replacement components As requi...

Page 154: ...ling and Removing Components 6 2 1 Types and locations of installed components The figure below shows the types and locations of the components installed in this equipment Figure 6 1 Types and Locations of Installed Components CFast card slot ...

Page 155: ...with bare hands during work Injury of burn may result due to getting hot of the equipment Allocate sufficient clearance for maintenance work Carry out the work on a flat surface See 1 5 2 Installation Wear cotton gloves when you install or remove components When you tighten or remove a screw use a Phillips screwdriver JIS 1 or JIS 2 to avoid stripping the head When you tighten a screw drive the sc...

Page 156: ...failure may result Make sure to certainly insert a CFast card to the equipment If you do not insert it completely the equipment failure and the CFast card failure may result 1 Before Installing or removing a CFast card Before starting to work see 6 2 2 Before installing or removing components NOTE Please do not touch the terminal part of the CFast card This may cause a malfunction Please do not mi...

Page 157: ...ttached CFast card suppressed bracket Figure 6 2 Removing a CFast Card 3 Removing a CFast card Follow the procedure described in 2 Installting a CFast card in reverse to remove a CFast card CFast card suppressed bracket CFast card NOTE When you pull out a CFast card make sure you do not apply too much force to the connector Slowly pull out the CFast card in order not to subject the CFast card ...

Page 158: ...ove a USB cable make sure you do not cut your fingers on the protrusions NOTICE Never connect disconnect a USB cable while the equipment is turned on If you do the equipment failure may result Make sure to certainly connect a USB cable to the equipment If you do not connect it completely the equipment failure may result 1 Before securing a USB cable Before starting to work see 6 2 2 Before install...

Page 159: ...B cable on the front of the equipment Follow the procedure described in 2 Securing a USB cable to the front of the equipment in reverse to remove the USB cable Also since you can not reuse the cable band used once prepare a new cable band for use when the cable band is used again USB removal prevention fittings Fixing screw M3 screw Cable band NOTE When attaching the securing cable band see the fi...

Page 160: ...g the USB cable on the back of the equipment Follow the procedure described in 2 Securing a USB cable to the back of the equipment in reverse to remove the USB cable Also since you can not reuse the cable band used once prepare a new cable band for use when the cable band is used again DisplayPort USB removal prevention fittings Fixing screw M3 screw Cable band NOTE When attaching the securing cab...

Page 161: ...may result Make sure to certainly connect a DisplayPort cable to the equipment If you do not connect it completely the equipment failure may result Since a DisplayPort cable has a locking mechanism it does not attach a cable band for fixing but the user can attach a cable band for fixing When fixing is necessary prepare the cable band by the user and fix it with the following procedure 1 Before se...

Page 162: ...ach the Cable band Prepared by users Figure 6 5 Fixing a DisplayPort Cable 3 Removing the DisplayPort cable Follow the procedure described in 2 Secureing a DisplayPort cable in reverse to remove the DisplayPort cable Also since you can not reuse the cable band used once prepare a new cable band for use when the cable band is used again DisplayPort USB removal prevention fittings Fixing screw M3 sc...

Page 163: ...the hardware configuration at the factory shipment before you perform restoration work using the recovery DVD Excludes the DVD drive connected to read the recovery DVD When the recovery DVD is used all data in the system drive is deleted Back up the data beforehand as required This chapter describes the following procedure The procedure to restore the system drive back to the factory shipped condi...

Page 164: ...ETUP to set up the OS The following is a rough flow chart of the procedure Restoring the factory shipped condition Preparation For details see 7 2 Preparation This shows a list of the items you need to prepare and the items you need to decide or check before you start restoration work For details see 7 3 Restoring the System Drive Back to the Factory Shipped Condition The contents of the system dr...

Page 165: ...on 1 Before you start restoration work using recovery DVDs have the following recovery DVDs ready Recovery DVD for HF W HITACHI HJ 100E Product Recovery DVD The underlined part is the model number of the equipment you purchased 2 Please connect USB drive DVD drive to this equipment ...

Page 166: ...he DVD drive If the number of recovery DVDs is multiple insert a first disc For example in the case of two disc sets insert the disc number 1 2 Note In the underlined part the model of the equipment you purchased is listed For parts that are similarly described in the subsequent procedures please change to the type of equipment you purchased 2 When you boot from the recovery DVD the confirmation m...

Page 167: ...n message click Cancel 3 When you click Yes on the confirmation message window the confirmation window for the following attention message is displayed If you are OK with the attention message click Yes If you are not OK with the message click No When you click No the following message box is displayed Click OK The recovery DVD is automatically ejected and then the computer is automatically shut d...

Page 168: ...u want to restore the system drive back to the factory shipped condition select the restore option and then click Next If you want to cancel restoring the system drive back to the factory shipped condition click Cancel When you click Cancel the following message is displayed Click OK The recovery DVD is automatically ejected and then the computer is automatically shut down If you want to go back t...

Page 169: ... with the displayed partition size to be restored click Yes If you are not OK with the displayed partition size to be restored click No The selection window for the drive restore option returns 6 When you click Yes in the confirmation window for the settings of the drive restoration a restoration process for the drive starts The progress is displayed in the Status box The following picture is a ex...

Page 170: ...very DVD is automatically ejected Remove the recovery DVD from the DVD drive and insert the next recovery DVD The following picture is a example that the number of recovery DVDs is two 8 When you click Continue it is displayed Preparing Recovery Please wait a few minutes in the Status box Then the restoration process back to the factory shipped condition resumes and the progress is displayed in th...

Page 171: ...Complete is displayed in the Status box and the recovery DVD is automatically ejected Remove the recovery DVD from the DVD drive and then click Exit The computer will be shut down The system drive of the HF W100E is now successfully restored to the factory shipped condition by using the recovery DVD After you finish the procedure above follow the instruction in CHAPTER 3 SETUP to set up the OS ...

Page 172: ...drive works properly Read tests and so on 3 Drive failed or not connected Please refer to the INSTRUCTION MANUAL Check if the system drive is connected correctly Check the integrity of the system drive Read write tests and so on 4 Failed to access the drive Please refer to the INSTRUCTION MANUAL 5 Failed to assign drive letter Please refer to the INSTRUCTION MANUAL Check that any devices unnecessa...

Page 173: ...er monitoring GUI features setting RAS features setting window Status check GUI display Hardware status window Notification Event notification Pop up notification Remote notification Status acquisition by using library functions Control Shutdown Startup suppression Automatic shutdown Shutdown by Library functions Controlling general purpose external contacts Library functions RAS library Maintenan...

Page 174: ...eature monitors that the OS is running and that the user program is running using the watchdog timer implemented on this equipment This feature also offers a library to use the watchdog timer GUI feature settings 3 RAS setting window This window provides a graphical user interface for configuring RAS feature settings including the condition of automatic shutdown and the setting of the watchdog tim...

Page 175: ... Taskbar and Start Menu Properties window is displayed Click Customize and open the Settings window Then click Select which icons appear on the taskbar and set envdisp MFC Application icon to be displayed in the notification area of the taskbar 5 Event notification This feature enables a user application to check the hardware status of this equipment by monitoring the status of event objects 6 Pop...

Page 176: ...terface This interface offers library functions for recording log information in addition to the library functions offered by items 2 8 10 and 11 Maintenance Failure analysis 13 Memory dump collection When a failure occurs for example this equipment stops unexpectedly you can save the contents of the system memory to a file memory dump file by keyboard operation pressing Scroll Lock twice while ho...

Page 177: ...chassis By using this feature even if hardware abnormality actually does not occur you can perform the test of the user application and check the notification interface of the RAS software This manual explains the features about 13 Memory dump collection and 15 Maintenance operation support commands in Maintenance Failure analysis For details about other features refer to HF W100E RAS FEATURES MAN...

Page 178: ...ed Standard 7 three types except automatic memory dump and active memory dump Complete memory dump 1 The entire contents of system memory is recorded The boot volume 2 must have enough free space to hold a paging file equal to the size of the physical memory plus 1 MB Kernel memory dump The kernel memory is recorded The boot volume 2 must have a paging file that than the kernel memory size Minimum...

Page 179: ...vanced System Settings in the Control panel In the Startup and Recovery Kernel memory dump is selected as memory dump type In the Startup and Recovery Overwrite any existing file is selected In the Performance the Initial size and Maximum size of the virtual memory is the physical memory size plus 300MB For Windows 10 System and Security System Advanced System Settings in the Control panel In the ...

Page 180: ...e required for collecting a memory dump depends on the type of dump file collected the configuration of the mounted drives and the memory capacity It should be noted that when you set Complete memory dump the time required may be extremely long After Beginning dump of physical memory is displayed on the blue screen the count on the screen that shows the progress of the memory dump sometimes stops ...

Page 181: ...clear the Automatically manage paging file size for all drives check box If the OS is Windows 10 select the Automatically manage paging file size for all drives check box and click OK In the OS is Windows 10 the setting of the virtual memory has been completed 8 In the Drive list select the drive that stores the paging file you want to change For the sake of explanation assume C system drive is cl...

Page 182: ...rnel memory dump under Write debugging information If the OS is Windows 10 select the Automatic memory dump under Write debugging Information 7 Select the Overwrite any existing file check box 8 If the OS is Windows 10 select the Disable automatic deletion od memory dumps when disk space is low check box 9 Click OK This is the end of memory dump setting recommended by this equipment 3 Setting meth...

Page 183: ...ation Commands Command name Feature logsave Used for collecting data for preventive maintenance or data for post failure analysis during preventive maintenance or when problems occur mdump Used for copying a memory dump file to a portable medium when a memory dump is collected due to a STOP error getrasinfo Used for checking the status of the equipment such as the status of the temperature inside ...

Page 184: ... logsave directory is created under the system drive usually C and the data is saved under that directory When the e option is used specify the directory where you want to store the decompressed data If this option is not used the data is decompressed under the current directory Table 8 3 shows the information collected by the logsave command Table 8 3 Information Saved by logsave Item Description...

Page 185: ...rator Command Prompt You do not have administrator privileges Log on to the computer by using an administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command NOTE When you run the logsave command log on to the computer by using an administrator account registered on computer as a member of the Admi...

Page 186: ... e option the compressed file will be decompressed The following options are available for this command n Files will be copied without compression e file name A file compressed by the mdump command will be decompressed You must specify the file name Copy destination path name When the e option is not specified specify the drive name of the copy destination If you want to copy files to a directory ...

Page 187: ...prompt with administrator privileges and run the command NOTE When you run the mdump command log on to the computer by using an administrator account registered on the computer as a member of the Administrators group You cannot run multiple instances of the mdump command simultaneously Start the command prompt with administrator privileges and run the command If there is not enough free space on t...

Page 188: ...mmand displays both the information about the equipment and the settings of the RAS software status Displays the status of the current equipment including the status of the fan and the temperature inside the chassis setting The command displays the configuration information of the RAS software e File name The output is not displayed at the command prompt but instead stored in the file specified by...

Page 189: ...re status Normal Internal temperature value 28 deg C Drive condition mSATA SSD1 Status Healthy Memory condition DIMM 1 status Normal RAS Setting Automatic shutdown setting Temperature OFF Watchdog timer setting Retrigger type Not used Drive failure prediction setting Function is available Enable Popup setting Function is available Disable Advanced Temperature Disable SMART Disable Memory Disable H...

Page 190: ...in this subsection and their respective descriptions Output item Description xx Temperature status yy xx Shows the type of temperature Internal Inside the chassis yy Shows the status Normal The temperature is normal Error The temperature is not normal xx Temperature value zz xx Shows the type of temperature Internal Inside the chassis zz Shows the temperature value Storage condition section Displa...

Page 191: ...llowing subsections Automatic shutdown setting section Shows the automatic shutdown setting The following table shows the list of items in this subsection and their respective descriptions Output item Description Temperature xx xx Shows whether the system is automatically shut down when the temperature is abnormal ON Enabled OFF Disable Watchdog timer setting section Shows the watchdog timer setti...

Page 192: ... the pop up notification setting The following table shows the list of items in this subsection and their respective descriptions Output item Description Function is available xx xx Shows whether the pop up notification function is enabled or disabled Enable Enabled Disable Disabled Advanced Shows the advanced settings Temperature yy yy Shows whether a pop up is displayed when the temperature is a...

Page 193: ...You do not have administrator privileges Log on to the computer by using an administrator account and run the command again If User Account Control UAC is enabled start the command prompt with administrator privileges and run the command NOTE When you run the getrasinfo command log on to the computer by using an administrator account registered on the computer as a member of the Administrators gro...

Page 194: ...This Page Intentionally Left Blank ...

Page 195: ...se analysis and take an appropriate action 9 1 1 Problems that occur before the OS startup The following is a list of problems that occur before the desktop is displayed before the OS startup For information about the names of the lamps see 1 4 Name and Function of Each Part 1 The equipment does not start Check the operation of the equipment after the plug of the power cord is connected to the out...

Page 196: ...n contents are displayed again after blackout in some cases See page 9 9 8 A blue screen is was displayed See page 9 9 9 The equipment cannot connect to the network See page 9 9 10 The network connection is unstable or the connection speed is slow See page 9 10 11 Keyboard input is not accepted See page 9 10 12 Mouse input is not accepted or a cursor button does not work normally See page 9 11 13 ...

Page 197: ...e power switch of the display is on 2 Make sure that the plug of the power cord for the display is connected to the outlet 3 Make sure that the equipment and the display are connected through a display interface cable 4 Re examine the display settings For information about the display settings refer to the manual of the display Action Action 1 If one of the following error messages is displayed ta...

Page 198: ... user prepared DC power supply remove the USB devices except a keyboard and a mouse after disconnect the DC power supply Then start the equipment again 2 If the symptom persists after step 1 the OS may be corrupted If you have a recovery DVD restore the system drive back to the factory shipped condition using the recovery DVD Action NOTE Do not connect a USB device during the OS startup because th...

Page 199: ...onnection 2 Connect the keyboard cable to another port 1 Make sure that the equipment and cable are connected through a EXT cable Check if the connection of the cable is not loose 2 Replace the EXT cable with a new one Check that the cable is broken 3 If the standby lamp is turned on after steps 1 and 2 turn on the power button Contact the system administrator or maintenance personnel Action Actio...

Page 200: ...ure that sufficient clearance is provided around the equipment See 1 5 2 Installation If not provide sufficient clearance around the equipment ii Make sure that the installation environment ambient temperature meets see 1 5 1 Environment Please make sure that the ambient temperature satisfies see 1 5 1 Environmental condition by removal of obstacles or temperature adjustment by air conditioning Ac...

Page 201: ...start Task Manager press Ctrl Alt Delete The Windows Security window will open Click Task Manager iii Restart the equipment 2 If executing steps 1 does not resolve the symptom remove all USB devices except a keyboard and mouse when the power is off and then start the equipment Action Forcibly terminating the equipment If the shutdown fails press the power button for at least four seconds The power...

Page 202: ...r to the manual of the display 5 When you use the display which supports MST Multi Stream Transport of the DisplayPort make sure the following items Refer to the manual attached to the display for the setting i If the Display can change the DisplayPort1 1 and the DisplayPort1 2 select the the DisplayPort1 2 ii If the display can change the setting of MST set it to Primary Action NOTE If MST is ena...

Page 203: ... or distinguished name NMI_HARDWARE_FAILURE and so on 2 If you cannot record the STOP error code search the System category in the event log for the STOP error code 3 Check the description in 9 3 STOP Error Codes to determine what caused the memory dump to be collected 4 When you request an analysis of the memory dump a service provided for a fee save the log after you restart the equipment see 8 ...

Page 204: ...ng items i Turn on the power of the network device first and then turn on the power of this equipment ii Replace the network device with other one to check whether the latter works Action 1 Keyboard input may not be accepted temporarily due to a frozen application If the equipment responds to Alt Tab or Ctrl Alt Delete try the following procedure i Switch applications by pressing Alt Tab and ident...

Page 205: ... When you use a USB KVM switch read the user s manual that comes with the USB KVM switch The problem may be alleviated if you change settings such as emulation settings 6 If the OS starts while a serial port is receiving data use the serial port after the OS starts instead and see whether the problem goes away Action 1 Disconnect the cable for the USB device and securely reconnect it to ensure a s...

Page 206: ... to ensure a stable connection 2 See 5 5 2 External general purpose I O specifications and confirm that the external control specifications are met Action 1 Press the Scroll Lock key twice while holding down the right Ctrl key to collect a memory dump The equipment restarts automatically after a memory dump is collected When you request an analysis of the memory dump a service provided for a fee s...

Page 207: ...ing confirmation message is displayed Possible cause The mount setting on the failure analysis information partition may have been canceled 1 See 9 6 Failure Analysis Information Partition Mount Setting and take appropriate action Action ...

Page 208: ...OP error code the Distinguished Name is displayed Table 9 1 STOP Error Codes No STOP error code or Distinguished Name Error Cause Action 1 0x00009222 Watchdog timer timeout occurrence Contact the system administrator or maintenance personnel 2 Other than the above STOP error code for Windows For information about a Windows STOP error refer to the Microsoft Knowledge Base When you request an analys...

Page 209: ... Panel is displayed and click System and Security View event logs 3 The Event Viewer window opens Select Windows Logs and then select System or Application to check the system log or application log NOTE The system log may contain an error log entry of the event ID51 The entry may show a message An error was detected on the CD ROM during the paging operation but as long as you can access the exter...

Page 210: ...ting have occurred with high frequency The DIMM may be out of order Contact your system administrator or maintenance personnel 6 539 HFWRAS_S YS Error The 1 was finished Hardware monitoring of the RAS software has been terminated If restarting the equipment does not resolve the error contact the system administrator or maintenance personnel 7 769 HFWRAS_A PP Error An error occurred in 1 errorcode ...

Page 211: ...lay image assumes Windows Embedded Standard 7 but it is similar other OS The following shows how to start the performance monitor 1 Click Start and click Control Panel If the OS is Windows 10 right click Start and click Control Panel from menu 2 Since the Control Panel is displayed and click System and Security Administrative Tools 3 Double click Performance Monitor 4 The Performance Monitor windo...

Page 212: ... opens If you select items such as Processor Memory Physical Disk or Network Interface and click Add the performance of those items will be monitored Click OK 6 In the Performance Monitor window you can check the performance of the items you selected ...

Page 213: ...s Indicates the size of physical memory available for processes If this value indicates a decreasing trend it is likely that there is a memory leak 4 Pool Nonpaged Bytes Indicates the size of the memory area that will never be paged out to the disk and stays in the physical memory as long as it is allocated If this value indicates an increasing trend it is likely that there is a memory leak 5 Phys...

Page 214: ...peatedly start and stop collecting performance counter data sometimes you cannot start or stop collecting performance counter data If this situation happens terminate Performance Monitor wait for a while restart Performance Monitor and then start collecting the data Performance Counter data cannot be collected If you cannot start collecting performance counter data even after you have restarted Pe...

Page 215: ...e recorded so see 9 6 2 Failure analysis information Partition check and mount setting procedure to check the fault analysis information partition and mount setting Fault analysis information and storage destination folder to be stored in the fault analysis information partition are as follows Table 9 4 Failure Analysis Information and Storage Folder No Item Folder structure 1 Windows event log H ...

Page 216: ... Computer Management in the right window of the administration tool 4 As the computer management screen is displayed double click Storage Area then Disk Management 5 Since the layout of the disk is displayed in the center of the screen check the drive letter and file system of the partition on the right side of disk 0 The above is the factory default setting display The failure analysis informatio...

Page 217: ...ant r Everyone OI CI F Enter 4 Next enter the following to delete the mount point and recreate the mount target folder mountvol C LogFolder d Enter rmdir C LogFolder Enter mkdir C LogFolder Enter 5 Then enter the following to check the volume information of the failure analysis information partition mountvol Enter Example of command execution result Abbreviation Volume d0f4d25d df3c 11e6 a968 806e...

Page 218: ...completes the mount setting operation Please exit the command prompt and restart the equipment If Message confirming mount setting message box appears again after rebooting use recovery DVD to restore the factory shipped condition ...

Page 219: ... and tear The following components must be replaced at fixed intervals Replacement of these components is not free of charge The recommended replacement cycle in the following table assumes that the average ambient temperature of the system unit is 25 C or less Note that when the average ambient temperature exceeds 25 C the replacement cycle may be shortened in some cases Replaceable component Rec...

Page 220: ...he internal file device mSATA SSD is about 2 GB day or less TBW 9 6 TB application written amount 2 0 GB OS written amount 0 58 GB 365 days about 10 years OS writing amount assuming general usage of Windows environment about 0 58 GB day Also even if trouble should arise in the content of the file please carry out periodic backup work of the file in daily work so that it can recover promptly How to...

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