9.3 Troubleshooting
92
If damage is suspected, check the "Before requesting repairs" section before con-
tacting your dealer or Hioki representative.
9.3
Troubleshooting
Before requesting repairs
Problem Symptom
Probable Causes
Remedies and References
The LR5000 Utility Program
cannot be installed.
• The computer operating envi-
ronment may be incompatible.
• The installation procedure may
be incorrect.
Check the operating environment re-
quirements, and try installing in (an-
other) compatible computer.
See:
"LR5000 Utility Program Oper-
ating Requirements" (p.23)
Refer to the installation procedure,
and try again.
Pay particular attention to the follow-
ing:
• Be sure to log in with an Adminis-
trator account.
• Before installing, be sure to close
any applications running on the
computer.
• If the installation screen does not
appear, execute
X:\English\Setup.exe.
See:
"Installation Procedure" (p.23)
• No measured value is dis-
played.
• Displays polarity conflict-
ing with actual current
value (e.g., negative dis-
play when actual current
is 10 mA)
• The connection cable plug is
not inserted all the way in.
• The measurement cable may
be connected incorrectly.
The maximum and minimum val-
ues are not displayed when the
recorded data count is 0.
Verify the correct plug orientation,
and insert it as far as possible.
If the values are not displayed despite
these measures, the connection ca-
ble and logger need to be inspected
and repaired.
Please contact your dealer or Hioki
representative.
See:
The battery is depleted too
quickly.
• The battery supplied with the
logger is still being used.
• A zinc-manganese battery is
being used.
Install a new AA-size (LR6) alkaline
battery.
See:
"2.1 Installing (or Replacing)
the Battery" (p.19)
How can recorded values
be reorganized?
Enable scaling.
See:
Scaling settings can be made before
recording.
See:
"Scaling (set as needed)"
(p.39)
www.
.com
1.800.561.8187
