Revision A • 6/06
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5-1
5
T
he NetWave
console is designed to yield
many years of continuous trouble-free operation. If
the console does require service, please read through
this section as it provides information on servicing
and on the available spare and replacement parts.
Parts and Repair Services
There are only a handful of field-replaceable
parts on the NetWave (see page 5-2 for part num-
ber listing). Assemblies are field-replaceable, but
are not field-serviceable. For servicing, assemblies
(or their circuit boards) should be returned to the
Harris for repair.
NetWave technical information (selected sche-
matics, PROM revision information, wiring dia-
grams, etc.) are available at this Internet support
site:
ftp://ftp.pre.com
.
Log in (username) as:
customer.
The pass-
word is:
pacific
. All documents and schemat-
ics are published in PDF format, so Acrobat
Reader 5.0 or later is required.
PARTS ORDERING AND REPAIR
INFORMATION
Spare control panels, main circuit boards and
assemblies can be purchased through a sales rep-
resentative, the Harris parts department or
through the Harris Technical Services Department.
To expedite the ordering process and to ensure
the correct parts are ordered, have the Harris part
numbers available when ordering. For a list of
parts, see page 5-2. Panels, circuit boards and as-
semblies may have long lead times, so order ac-
cordingly.
Panels, circuit boards and assemblies returned
to Harris for service, exchange or credit must have
an RA (Return Authorization) tracking number
issued prior to their return. This number is as-
signed by the Technical Services Department. Items
received without an RA number written on the
shipping label side of the packaging may be re-
fused or subject to additional handling fees.
To order assemblies, visit the Harris Broadcast
Communications Division service website
( w w w. b r o a d c a s t . h a r r i s . c o m / s u p p o r t /
fieldservice.asp), the Harris Premiere site (https:/
/premier.harris.com/broadcast/) or call the Har-
ris BCD parts department at 217.221.7500.
To request an RA to return a part for service,
contact the Pacific Design Center office:
Harris, Pacific Design Center
Technical Services Department
1493 Poinsettia Ave, Suite 143
Vista, CA 92081 USA
Service Phone: 760.936.4029
Fax: 760.936.4001
E-mail: [email protected]
www.broadcast.harris.com
Serviced assemblies within the USA are shipped
FOB Vista, CA using DHL two-day service, unless
otherwise specified. FedEx overnight and next
morning delivery are also available for most items.
NetWave
Servicing
