“NEO” TV SATELLITE ANTENNAS
111
www.glomex.it
ENGLISH
15. TROUBLESHOOTING
When a malfunction of your satellite system
occurs, it is very important to make a rapid check
to understand the nature of the malfunction and,
if possible, to find a remedy.
To analyze a malfunction, it is appropriate to
carry out the following verifications:
- the malfunction has been generated through
human mistake;
- the malfunction is due to a weather problem;
- the malfunction is due to a failure of the
equipment itself or it is caused by an anomaly
of another external appliance, but in some
ways connected to the equipment;
- in which phase the malfunction occurs: upon
start-up, during normal operation, upon shut-
down;
- the malfunction is repeated; if so, according to
what criteria;
- what the malfunction determine from a func-
tional point of view;
- whether the malfunction produces signals
(light signals) and/or anomalous noise (such
as hissing, buzzing, etc.) and/or anomalous
odours (smell of burning) or not;
- the malfunction interferes with the operation
of other appliances;
- the malfunction is an apparent failure (i.e. it
disappears, for example, by turning off and
then on again the equipment).
The better you are able to answer the above-
mentioned questions, the deeper the malfunc-
tion analysis will be.
The following table analyses the most probable
causes which can lead to malfunctions of your
GLOMEX “NEO” satellite antenna. For any
analyzed possible cause, a corrective measure is
proposed, to efficiently solve, as much as
possible, the trouble.
The updated table can be
viewed and downloaded on our website http:/
/support.glomex.it/.
Anomaly
Cause
Remedy
1. When the control unit is
turned on the LED turns red
and blinks fast.
- The antenna’s software is
corrupted due to an incorrect
software update.
- Update the control unit soft-
ware (file CBOX.HEX) using
the App for the models that
envisage so (paragraph 9.2)
or via SD Card following the
instructions given in para-
graph 11
2. The antenna does not oper-
ate (the led on the control
unit does not turn on)
- the fuse is blown
- replace the blown fuse with a
new one (see section “Main-
tenance”)
- wrong power supply cable
connection
- check the polarity on the
power supply line
- short-circuited coaxial cable - check the correct mounting
of the coaxial cables
- proper failure
- contact the Service Centre
- Update the control unit soft-
ware (file CBOX.HEX) using
the App for the models that
envisage so (paragraph 9.2)
or via SD Card following the
instructions given in para-
graph 11
