Glentek Inc. 208 Standard Street, El Segundo, California 90245, U.S.A. (310) 322-3026
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Omega Series Digital PWM Amplifier Manual
Appendix J
Factory Repair & Warranty
Factory Repair
Should it become necessary to return a servo drive to Glentek for repair, please follow the proce-
dure described below:
1. Reassemble the unit, if necessary, making certain that all the hardware is in place.
2. Tag the unit with the following information:
A. Serial number and model number.
B. Company name, phone number, and name of representative returning
the unit.
C. A brief notation explaining the malfunction.
D. Date the unit is being returned.
3. Repackage the unit with the same care and fashion in which it was received. La-
bel the container with the appropriate stickers (e.g.: FRAGILE: HANDLE WITH
CARE).
4. Contact a Glentek representative, confirm that the unit is being returned to the
factory and obtain an RMA (Return Material Authorization) number. The RMA
number must accompany the unit upon return to Glentek.
5. Return the unit by the best means possible. The method of freight chosen will di-
rectly affect the timeliness of its return.
Glentek also offers a 24-48 hour repair service in the unlikely event that your system is down
and you do not have a replacement servo drive.
Summary of Contents for Omega SMC9930
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