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Service

Troubleshooting

Page 5-14                                                               MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017

8

In the left column, select 

Save & Exit Setup

 and press 

Enter

.

Figure 5-17: Selecting Save and Exit Setup

9

Press 

Y

 > 

Enter

 in response to the confirmation prompt.

Figure 5-18: Save to CMOS and Exit

Summary of Contents for Applause Media System

Page 1: ...Applause Media System Installation Service and Parts Manual MDE 4699L ...

Page 2: ...ransac System 1000 and PAM 1000 E105106 Dell DHM Minitower E165027 G SITE and Passport Systems National Conference of Weights and Measures NCWM Certificate of Conformance CoC Gilbarco pumps and dispensers are evaluated by NCWM under the National Type Evaluation Program NTEP NCWM has issued the following CoC CoC Product Model CoC Product Model 02 019 Encore Nxx 02 036 Legacy Jxxx 02 020 Eclipse Exx...

Page 3: ...ptop for Communication and Programming Site Server 4 3 Configuring Applause Media System 4 4 Locating Serial Number on the PA03580004 Applause Media System Site Server 4 12 Registering Applause Media System 4 13 Verifying Connectivity from Site Server to Each CRIND Device 4 14 Simulating Transaction to Verify Default Promotional Content 4 14 Adjusting Volume Level 4 15 5 Service 5 1 Preventing ESD...

Page 4: ...ble LAN Network B 1 IP Addresses B 1 Port Forwarding B 1 Site Is VPN Network B 2 Network Port Access Through VPN B 2 Additional Network Information for Internet Based Connection B 3 Appendix C Configuring Site Server IP Addresses for Applause Media System when IP Addresses Are Changed C 1 Configuring Network for Gilbarco Dispenser IP Addresses C 6 Reset to Default IPs C 7 Set IP Addresses C 7 Appl...

Page 5: ...onfiguring Secondary NIC in Applause Media System Site Server F 1 Overview F 1 Additional Information F 1 Required Equipment F 1 Installing Secondary NIC F 1 Configuring Secondary NIC F 2 Appendix G Security Settings for Site Server G 1 Encryption Level G 3 User Account Settings G 4 Appendix H Forwarding System Logs G 1 Index Index 1 ...

Page 6: ...Page iv MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 Table of Contents This page is intentionally left blank ...

Page 7: ...ons to connect Applause Media System to the dispensers refer to Connection to Dispensers in the Related Documents section on page 1 3 IMPORTANT INFORMATION Applause Site Server programming information i e hostname location ID etc can be found on the Gilbarco extranet at http www gilbarco com interactive login cfm Once logged in select Applause Sites For more information refer to Configuring Applau...

Page 8: ...nostic section of the Gilbarco Site Server The Control Center is a Gilbarco website that connects with the Gilbarco Site Server automatically every night The Gilbarco Site Server initiates the connection to the Control Center When connected the Gilbarco Site Server retrieves advertising which was created and set up by the merchant Before leaving the site verify if the promotional content appears a...

Page 9: ...erms Term Description 10 BASE T A method for implementing an Ethernet using Unshielded Twisted pair UTP wiring that is defined in American National Standards Institute ANSI Institute of Electrical and Electronics Engineers IEEE 802 3 The first number may vary and corresponds to the data rate 10 Megabits per second in this case Ethernet Cable A specification for UTP wiring used in a Local Area Netw...

Page 10: ...MDE 5103 Forecourt Ethernet Over CAT 5E CAT 6 Connectivity Instructions Encore and Eclipse CRIND and TRIND MDE 5265 BRCM2 Installation and Upgrade Instructions Advantage and Legacy Encore and Eclipse FlexPay Connect MDE 5314 Insite360 Encore Remote Management Installation Start up and Service Manual FlexPay EPP and SCR FlexPay IV Term Description ACP 3 Automatic Call Processor 3 ports ACPI Advance...

Page 11: ...sociation NIC Network Interface Card PCI Payment Card Industry POS Point of Sale PVC Polyvinyl Chloride RFI Radio Frequency Interference RGA Returned Goods Authorization SATA Serial Advance Technology Attachment SSH Secure SHell SSL Secure Sockets Layer TAC Technical Assistance Center TCG Trusted Computing Group TCP Transmission Control Protocol TIA Telecommunications Industry Association TPM Trus...

Page 12: ...High speed Isolation Board located within high speed isolation box Hub for Wide Area Network WAN sites The Gilbarco Site Server initiates and maintains a communication interface with the forecourt equipment The Gilbarco Site Server communicates through a broadband connection to the Gilbarco Control Center The LRE switch allows connections to eight dispensers It is a point of contact where a server...

Page 13: ...o 40 C Storage Temperature 4 to 158 F 20 to 70 C 4 to 158 F 20 to 70 C 4 to 158 F 20 to 70 C Operating Humidity 5 to 95 non condensing 10 to 85 non condensing 5 to 95 non condensing Storage Humidity 5 to 90 non condensing 5 to 90 non condensing 5 to 90 non condensing Electrical External 5 VDC 3 A 3 3 VDC 3 A 12 V 1A Certification FCC Class B CE Mark Commercial FCC Class B CE ICES 003 FCC Class B C...

Page 14: ...Introduction Specifications Page 1 8 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 This page is intentionally left blank ...

Page 15: ...ty tape cones or barricades at the affected unit s A total electrical shut off of the affected unit s Read the Manual Read understand and follow this manual and any other labels or related materials supplied with this equipment If you do not understand a procedure call the Technical Assistance Center TAC at 1 800 743 7501 It is imperative to your safety and the safety of others to understand the p...

Page 16: ...ins a chemical known to the State of California to cause birth defects or other reproductive harm WARNING In an Emergency Inform Emergency Personnel Compile the following information and inform emergency personnel Location of accident for example address front back of building and so on Nature of accident for example possible heart attack run over by car burns and so on Age of victim for example b...

Page 17: ...le with Unit Fire at Island Fuel Spill The following actions are recommended regarding these hazards Do not go near a fuel spill or allow anyone else in the area Use station EMERGENCY CUTOFF immediately Turn off all system circuit breakers to the island s Do not use console E STOP ALL STOP and PUMP STOP to shut off power These keys do not remove AC power and do not always stop product flow Take pr...

Page 18: ...Page 2 4 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 Important Safety Information This page is intentionally left blank ...

Page 19: ...Server setup and programming before site delivery whenever possible This procedure will shorten the start up time onsite You need the location ID and Control Center hostname for the location to configure the server The Gilbarco Site Server must be registered before it can be used to display content You will be prompted to register the site server online after installing the software and configurin...

Page 20: ... returned items must be accompanied by a Returned Goods Authorization RGA form Remember to include the return shipping information and the description of the malfunction with the components Note If the component arrives at Gilbarco in a damaged condition it will be determined if the damage was a direct result of improper packing Such damage will not be covered under the original factory warranty T...

Page 21: ... the outlet The green grounding screw must be attached to the grounding conductor All electrical wiring must conform to the NEC and local wiring codes as well as the criteria in this manual All AC wiring must be on the same electrical phase as all of the other Gilbarco site equipment One conduit from the breaker panel to the Gilbarco Site Server location is required The conduit must contain three ...

Page 22: ...Installation Before You Begin Page 3 4 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 This page is intentionally left blank ...

Page 23: ...SC has reviewed the installation to ensure that a safe and proper installation was performed AC power is available and secured for all components All Gilbarco Site Server equipment is on the same electrical phase as all other Gilbarco equipment All components that require power are connected to the power source on the same phase If the site server will be integrated with the customer s loyalty pro...

Page 24: ...om USB Drive To install the site server software from a USB drive proceed as follows 1 Burn the CD ROM ISO image onto a USB drive using the Linux Live USB Creator utility available from http www linuxliveusb com 2 Ensure that the Gilbarco Site Server is powered down 3 Insert the USB drive containing the software in an available USB port on the site server then press the power button on the site se...

Page 25: ...er the server reboots about three minutes it will be ready for programming using the laptop Notes 1 If the CD does not eject within 15 minutes and or the server does not start beeping call TAC and refer to Gilbarco Site Server Software Not Loading on page 5 4 2 If the Gilbarco Site Server that you have does not have a reset button press and hold the power button until the device powers down then r...

Page 26: ... address may be different if the IP address that was programmed previously was different from the default settings Figure 4 1 Setup Screen Configuring Applause Media System This section provides information on how to configure the Applause Media System To configure the Applause Media System proceed as follows 1 After you connect to the Gilbarco Site Server IP address click Click Here to Begin Setu...

Page 27: ...uring Applause Media System Start up 2 Enter the Date Time and Time Zone on the screen and click Set The date and time have been set screen appears Figure 4 3 Date and Time Set Screen 3 Click Continue The Dispenser CRIND Type Settings screen appears Figure 4 4 Dispenser CRIND Type Settings Screen ...

Page 28: ...for a new installation as the site server will generate a new random passkey The passkey is used to authenticate the site server with the Control Center during syncing If the site server software is reinstalled you must enter the correct passkey for the site Passkey is available on the Gilbarco extranet in the Applause Sites link see Figure 4 7 on page 4 8 Note the passkey value It will be necessa...

Page 29: ...configure the site server proceed as follows a Go to http www gilbarco com interactive login cfm Enter the User ID and Password provided by your employer s gatekeeper If you do not know your company s gatekeeper check with your service manager or dispatcher Click Accept and Login b Select Applause Sites to proceed to next page The Applause Site Configuration Lookup screen appears Figure 4 6 Applau...

Page 30: ...mation screen appears Notes 1 Use this tool at any time to access the site s network details for troubleshooting or for service calls The information displayed is the latest information available from the last sync 2 If reimaging a server that was previously synced the passkey should be entered back into the server Figure 4 7 Site Server Configuration Information Note Figure 4 7 shows sample data ...

Page 31: ...ry for the technician to coordinate with the site s IT personnel to set up non Gilbarco IP addresses 4 Do not use hyphens when entering phone numbers 6 Fill in the fields of the Network Settings screen using location specific information Note Either the Ethernet Settings or the Modem Settings section will be filled out not both 7 Click Continue The Change Password screen appears Figure 4 9 Change ...

Page 32: ...Settings screen appears Login information is not retained in the Control Center The username and password are provided to the site and should be noted for future service If the username and password are lost the only remedy is to reimage the server IMPORTANT INFORMATION Figure 4 10 Confirm Settings Screen Example To make additional changes click Make More Changes and you will be directed back thro...

Page 33: ... New settings have been applied screen appears Figure 4 11 Settings Applied Screen 11 Select Click Here to Restart The Restart Server screen appears providing a second chance to decide if you want to restart the server Figure 4 12 Restarting Server Screen 12 Click Restart Server The Restart Server screen appears Figure 4 13 Applause Media System Site Server Screen ...

Page 34: ... digits on the Gilbarco serial number sticker located on the front of the Applause Media System Site Server are the date code If the entire number is entered while starting an Applause Media System Site Server the commissioning may be delayed resulting in delayed warranty coverage If that happens the Site Server interface will display the message Registration Pending may affect warranty Notes 1 Th...

Page 35: ...own in Figure 4 16 appears Figure 4 16 Successful Registration Screen Note If there is a problem registering the server details about the problem will be displayed You may be prompted to correct Control Center or network settings if the Control Center cannot be contacted In other cases the registration may be created with a pending status The site server will be able to display content but Gilbarc...

Page 36: ...motional Content To simulate a transaction to verify the default promotional content proceed as follows 1 At the CRIND device swipe the CRIND diagnostics card 2 Press 1 for the Main Menu 3 Press 7 for Applause Media System 4 Press 2 for Simulate SM Session 5 Press 1 or 2 for side of dispenser on which you are working 6 Press ENTER to continue You will either see the default promotion Come Inside a...

Page 37: ...ND device swipe the CRIND diagnostic card Figure 4 17 Swiping CRIND Diagnostic Card 2 Press 1 for the Main Menu 3 Press 2 for Device Config 4 Press 2 for Audio Settings 5 Press 1 for side 1 or press 2 for side 2 6 Set the volume level by either entering the required number or using the up or down softkey functions Note It is recommended that you start with a volume setting of 93 7 Press CANCEL to ...

Page 38: ...Start up Registering Applause Media System Page 4 16 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 This page is intentionally left blank ...

Page 39: ...rocedures in this section may involve removing and connecting components or connectors to isolate a problem For personal safety and protection of the equipment always remove power from the equipment before servicing CAUTION Before performing any CRIND or site server software upgrades Gilbarco recommends that you always record all the site server settings by printing the system health report Press ...

Page 40: ... what the Gilbarco Site Server requires Conflict two devices set with the same IP address Incorrect device communication parameters settings Incorrect CRIND parameters settings Incorrect Gilbarco Site Server parameters settings Incorrect software versions in one or more devices Defective hardware You may encounter the following trouble conditions in the Gilbarco Site Server Incorrect IP Address Se...

Page 41: ...ddress to X X X 240 only in step 7 where the new subnet is used in the address 10 5 48 240 in this example This will put the laptop on the same IP scheme as the dispenser and will allow you to connect to it just as you would connect to the other dispensers Cannot Connect to Server When Directly Connected to Laptop To check that the connection to the server when directly connected to the laptop is ...

Page 42: ... ADVANCED BIOS features 3 Scroll down to First Boot Device Ensure that it is set to CDROM 4 Ensure that the second boot device is set to Hard Disk If the first and second boot devices are not correct proceed to one of the following sections as applicable Configuring BIOS on Gilbarco Site Server Silver Server PA03580001 Configuring BIOS on Gilbarco Site Server Black Server PA03580002 on page 5 11 C...

Page 43: ... A blue Phoenix AwardBIOS Complementary Metal oxide semiconductor CMOS Setup Utility screen appears Figure 5 1 Phoenix AwardBIOS CMOS Setup Utility Screen Use the arrow keys to navigate the menus Use Page Up Page Down to select values 4 In the right column select Load Optimized Defaults and press Enter Select YES to the confirmation prompt and press Enter Figure 5 2 Selecting Load Optimized Defaul...

Page 44: ... CMOS Features The Standard CMOS Features screen appears Figure 5 4 Standard CMOS Features Screen Steps 7 and 9 on page 5 7 Step 8 Step 6 6 Set the Date and Time by using the Page Up Page Down keys to change values 7 Ensure that there is a value for the IDE Channel 0 Master field other than None 8 Ensure that there is a value for either IDE Channel 0 Slave field or IDE Channel 1 Master field other...

Page 45: ...ectronics IDE Channel 0 Master screen appears Figure 5 5 IDE Channel 0 Master Screen Step 10 Step 11 10 Set the Access Mode field to LBA 11 Select IDE HDD Auto Detection and press Enter 12 Press Esc to return to the Standard CMOS Features screen 13 If the server has a floppy drive verify if the value for Drive A is 1 44M 3 5 In or select None Figure 5 6 Verifying Value for Drive A ...

Page 46: ...5 In the left column select Advanced BIOS Features and press Enter Figure 5 7 Selecting Advanced BIOS Features 16 On the Advanced BIOS Features screen set the First Boot Device field to CDROM Figure 5 8 Setting First Boot Device and Second Boot Device Step 16 Step 17 17 Set the Second Boot Device field to Hard Disk 18 Press Esc repeatedly until the Phoenix AwardBIOS CMOS Setup Utility screen appea...

Page 47: ...d Chipset Features screen appears Figure 5 9 Phoenix AwardBIOS CMOS Setup Utility Screen Step 19 20 Select AGP P2P Bridge Control and press Enter Figure 5 10 Advanced Chipset Features Screen Step 20 21 Set the Visual Graphics Array VGA Share Memory Size field to 16 M or the smallest value that is not Disabled 22 Press Esc repeatedly until the Phoenix AwardBIOS CMOS Setup Utility screen appears ...

Page 48: ...ement Setup 24 On the Power Management Setup screen set the Soft Off by PWRBTN field to Delay 4 Sec Figure 5 12 Setting Soft Off by PWRBTN Step 25 Step 24 25 Set the Power fail resume field to On 26 Press Esc to return to the Phoenix AwardBIOS CMOS Setup Utility screen 27 Select Save Exit Setup on the right column and press Enter Select YES to the confirmation prompt and press Enter The server wil...

Page 49: ...PS is strongly recommended Refer to the table for an overview of the BIOS settings To configure the BIOS in the Gilbarco Site Server proceed as follows 1 Connect the monitor and keyboard to the server 2 Turn on the server Item Setting Standard CMOS Features Time and Date Use Page Up and Page Down keys to change values IDE Channel 0 Master Any value other than None IDE Channel 0 Slave OR IDE Channe...

Page 50: ...ue Phoenix Award WorkstationBIOS CMOS Setup Utility screen appears Figure 5 13 Phoenix Award WorkstationBIOS CMOS Setup Utility Screen 4 In the right column select Load Optimized Defaults and press Enter Press Y Enter in response to the confirmation prompt Figure 5 14 Selecting Load Optimized Defaults Note Following steps will change a few parameters that differ from the optimized defaults ...

Page 51: ...age 5 13 Troubleshooting Service 5 In the left column select Power Management Setup and press Enter Figure 5 15 Selecting Power Management Setup 6 Set the PWRON After PWR Fail field to On Figure 5 16 Setting PWRON After PWR Fail 7 Press Esc to return to the CMOS Setup Utility screen ...

Page 52: ...e Media System Installation Service and Parts Manual June 2017 8 In the left column select Save Exit Setup and press Enter Figure 5 17 Selecting Save and Exit Setup 9 Press Y Enter in response to the confirmation prompt Figure 5 18 Save to CMOS and Exit ...

Page 53: ...ailure Standard CMOS Features IDE Channel 0 Master Access Mode Auto Standard CMOS Features IDE Channel 2 Master Extended IDE Drive None Advanced BIOS Features CPU Internal Cache Enabled External Cache Enabled First Boot Device CDROM Second Boot Device Hard Disk Integrated Peripherals Integrated Peripherals Through Onchip Payment Card Industry PCI Device Onboard LAN Enabled OnChip USB Controller En...

Page 54: ...the BIOS setup screen A blue Phoenix AwardBIOS CMOS Setup Utility screen appears Following table provides an overview of the BIOS settings for Gilbarco Site Server Black Minitower and 1U Chassis PA03580003X Item Setting Status Standard CMOS Features Date and Time Local date and time Primary IDE Master As reported LBA Large Mode Auto Direct Memory Access DMA Mode Auto Hard Disk SMART Auto Primary I...

Page 55: ...4 Disabled Audio Controller Disabled Serial Advance Technology Attachment SATA Devices Configurations SATA 1 Configuration Compatible Configure SATA 1 as IDE SATA 2 Configuration Disabled IDE Configuration PCI IDE BusMaster Disabled I O Device Configuration Onboard Floppy Controller Disabled COM Port 1 3F8 IRQ4 COM Port 2 2F8 IRQ3 Parallel Port Disabled Power Management Setup Energy Lake Feature D...

Page 56: ...ot2 Auto IRQ3 Available IRQ4 Available IRQ5 Available IRQ7 Available IRQ9 Available IRQ10 Available IRQ11 Available IRQ14 Available IRQ15 Available DMA Resource Setup DMA Channel 0 Available DMA Channel 1 Available DMA Channel 3 Available DMA Channel 5 Available DMA Channel 6 Available DMA Channel 7 Available H W Monitor CPU FAN Target Temp Value 60 Chassis Intrusion Disabled SMART FAN1 Target 104...

Page 57: ...d your DHCP server is not providing a valid Domain Name System DNS server for the Gilbarco Site Server to use Use a static IP and select a valid DNS server Change in the connectivity status for example customer decided to change the internet service provider Phone line down Server lock up No scheduled content Promotions are not being displayed on any dispensers Cable problem between the Gilbarco S...

Page 58: ...ptoms for Applause Media System Site Server and Control Center CRIND type settings 1 Applause Media content will not be displayed on the CRIND display 2 The message Come Inside and Save is displayed on the CRIND display Remedy If either of the above mentioned symptoms is present at the site verify that the proper CRIND type is configured in both the Applause Media System Site Server and Control Ce...

Page 59: ...n to the Gilbarco Extranet and click Applause Sites Figure 5 19 Extranet Login 2 Enter either the City State abbreviated or Postal Zip Code and click Search Figure 5 20 Applause Site Configuration Lookup 3 Choose the site from the locations listed and click View Details Figure 5 21 Choosing Sites The CRIND type s configured in the Control Center for the selected site is displayed see Figure 5 22 F...

Page 60: ... June 2017 Verifying the CRIND Type in the Applause Media System Site Server To verify the CRIND type on the Applause Media System Site Server proceed as follows 1 Log into the Applause Media System Site Server and click Setup and Configuration Figure 5 23 Setup and Configuration 2 Select Dispenser CRIND Type Settings Figure 5 24 Dispenser CRIND Type Settings ...

Page 61: ...r the newly released FlexPay IV 10 4 screen select Gilbarco FlexPay IV 10 4 VGA and for FlexPay II 10 4 screens select Gilbarco Encore 700 10 4 VGA 4 On applying the changes the message Setting shave been changed but not applied as shown in Figure 5 26 will be displayed Click Apply New Settings to continue Figure 5 26 Applying New Settings 5 Once the message Settings have changed that require serv...

Page 62: ... as shown in Figure 5 29 is displayed the server will restart and return to the main page when complete Figure 5 29 Main Page Once the server has completed the restart an automatic sync attempt will begin Once approximately 15 minutes has elapsed test for content at the CRIND This gives the server time to complete the sync process and for the CRINDs to download the updated content from the Applaus...

Page 63: ...ce Finding Applause Media System Site Server MAC Address To find the MAC Address of Applause Media System Site Server proceed as follows 1 Log into the Applause Media System Site Server select Diagnostics from the drop down menu and click Go Figure 5 30 Selecting Diagnostics 2 Click Log Files from the Diagnostics menu Figure 5 31 Selecting Log Files ...

Page 64: ... 4699L Applause Media System Installation Service and Parts Manual June 2017 3 Select var log dmesg from the drop down and click View Figure 5 32 Selecting Log Files 4 Search for eth0 for Port 2 primary or eth1 for port 1 secondary using Ctrl F Figure 5 33 Selecting Log Files ...

Page 65: ...03580003A 1U Chassis 1 Gilbarco Site Server Software V30 2 10 or later KS333 1 J box Description Model Number Part Number Quantity 4 X 4 J box N A N A 1 Power Supply Description Model Number Part Number Quantity Power Supply UPS 4 port USB BE550G PA03310003 1 Cables Description Part Number Quantity Server to LRE Switch Q13850 06 1 LRE Switch to J box not for Isolation Box M04988A001 1 LRE Switch t...

Page 66: ...ecome Applause Media System ready If the dispensers are not Applause Media System ready the Retrofit Kit M04154K006 must be installed For information on configured kits for color screen upgrade refer to MDE 5093 Encore 700 S Applause Media System Upgrade Kit M12156K001 Installation Instructions Recommended Spare Parts Description Part Number Where Used Critical ASC Distributor 10 50 10 50 Gilbarco...

Page 67: ... if USB printers are used 10 Ensure that the CRIND pump and site server programming and configuration are performed correctly 11 Ensure that seal offs are poured for the conduit wiring in the store and dispensers 12 Ensure that all Applause Media System cabling are securely installed 13 Ensure that the required number of twisted pair wires or Ethernet CAT 5E cable if used runs to the dispensers ar...

Page 68: ...Applause Media System Installation Checklist Page A 2 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 This page is intentionally left blank ...

Page 69: ...5 255 0 Applause Media System Netmask CRIND programming Local Applause Media System IP This value must be obtained from Site Network Contact if the site is not on the default IP scheme Applause Media System IP Address CRIND programming Local LRE 1 IP This value must be obtained from Site Network Contact LRE 1 programming Local LRE 2 IP required only when site has more then 16 fueling positions Thi...

Page 70: ...ue would be 255 255 255 0 Applause Media System Netmask CRIND programming Local Applause Media System IP This value must be obtained from Site Network Contact if site is not on the default IP scheme Applause Media System IP Address CRIND programming Local LRE 1 IP This value must be obtained from Site Network Contact LRE 1 programming Local LRE 2 IP required only when site has more then 16 fueling...

Page 71: ... Ports 80 or 443 Secure Sockets Layer SSL and 53 DNS Protocols TCP only Note This is outbound traffic only as the Gilbarco content server does not need to access the onsite unit The Applause server will check for updated content and upload log files every four hours in a 24 hour period Average log file size 1 MB Gilbarco Applause Servers X applause gilbarco com 64 90 126 106 outcastxml applause gi...

Page 72: ... Information Sheet Additional Network Information for Internet Based Connection Page B 4 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 This page is intentionally left blank ...

Page 73: ...MATION This section provides the procedure to configure the Gilbarco Site Server IP addresses for the Applause Media System when the site server IP addresses are changed To configure the Gilbarco Site Server IP addresses for the Applause Media System proceed as follows Note Before beginning the configuration you need to gain access to programming on the Gilbarco Site Server 1 Connect a laptop into...

Page 74: ...set to TLS Mode begin the URL for connecting to the site server with https If the encryption level is set to Fallback Mode you may use either http or https in the URL If the encryption level is set to Clear Mode you must use http in the URL For information on setting the encryption level refer to Appendix G Security Settings for Site Server on page G 1 Notes 1 If using https to connect to the site...

Page 75: ...ne 2017 Page C 3 Configuring Site Server IP Addresses for Applause Media System when IP Addresses Are Changed You will be prompted to enter a username and password Enter the username and password that have been configured for the Site Server Figure C 3 Applause Media System ...

Page 76: ...esses for Applause Media System when IP Addresses Are Changed 3 Click Setup and Configuration The Setup screen appears Figure C 4 Setup Screen Note After you access the Setup screen click View Settings and note all the settings to ensure that you have the required data in case you need to revert to the original settings ...

Page 77: ...dth Limitation is 1 MB s Usually this value does not need to be modified 5 Select Continue at the bottom of the screen 6 Click Apply New Settings on the next screen after you have reviewed the settings and follow the instructions to reboot the server Note You will be prompted to reboot the server two times Record your settings for later use If the entire IP address scheme at the site needs to be c...

Page 78: ...rd reader within 30 seconds IMPORTANT INFORMATION CRIND side IP addresses must not be changed from factory default unless one of the following two conditions apply The site requires a non standard IP scheme This includes any IP scheme that is not in the 10 5 48 XXX range The site is configured for non standard CRIND IDs For example dispenser 1 is configured for CRIND IDs 1 4 instead of 1 2 WARNING...

Page 79: ...ssage appears before resetting the values to factory defaults Figure C 7 Reset to Default IPs Reset to Default IPs Warning This action will reset all IP address to Gilbarco Factory Defaults Enter Continue Cancel Exit Set IP Addresses From the Networking Configuration menu press 2 Enter The Set IP Addresses screen appears Figure C 8 Set IP Addresses Set IP Addresses 1 Set CRIND Side A IP 2 Set CRIN...

Page 80: ...rect IP address and to store the result if IP address is not valid the input is cleared Press Cancel to discard the input and return to Set IP Addresses menu Note Set CRIND Side B IP option is not visible on single side units Set SMART Merchandising Server IP From the Set IP Addresses menu press 4 Enter The SMART Merchandising IP screen appears Figure C 10 SMART Merchandising IP SMART Merchandisin...

Page 81: ...ntered digits and start again Press Enter to validate if it is a correct IP address and to store the result if IP address is not valid the input is cleared Press Cancel to discard the input and return to Set IP Addresses menu Set Gateway Address From the Set IP Addresses menu press 6 Enter The Gateway Address screen appears Figure C 12 Gateway Address Gateway Address 000 000 000 000 Enter number b...

Page 82: ...ew Network Settings From the Networking Config menu press 4 Enter This option enables to view the currently applied network settings The View Network Settings screen appears Figure C 14 View Network Settings View Network Settings CRIND Side A 000 000 000 000 CRIND Side B 000 000 000 000 SM Server 000 000 000 000 Netmask 000 000 000 000 Gateway 000 000 000 000 Cancel Exit Following network settings...

Page 83: ...network settings will be reset to factory defaults if it is decided to unhide them later Enter Hide and Exit Cancel Abort Network Settings Hidden From the Network Config menu press 6 Enter Following screen appears This option enables you to unhide the applied network settings Figure C 16 Network Settings Hidden Network Config Network settings hidden 1 Unhide Network Settings Cancel Exit Press 1 En...

Page 84: ...ary slightly depending on your laptop s operating system To set the static IP address on your laptop proceed as follows 1 Right click My network Places 2 Select Properties 3 Right click on your local area connection for example COM1 or local area connection 4 Select Properties 5 Select Internet Protocol TCP IP from the list of options 6 Select Properties At this point you require to program the ad...

Page 85: ...utton for 30 seconds The button can be found on the back of the router to the left of port 1 3 After 10 seconds the Diag LED will begin flashing slowly After 30 seconds the Diag LED will begin flashing quickly Release the Reset button once the Diag LED is flashing quickly The Diag LED will continue flashing and turn solid when the reset is complete 4 The router is now reset to Cisco factory defaul...

Page 86: ...address bar enter in 192 168 1 1 5 Click Continue to this website not recommended if a security certificate error is shown 6 Enter admin as the username and admin as the password 7 Press Login to access the router Note This setup applies to sites utilizing the Applause Media System default IP scheme 10 5 48 XX Variations to this setup may be provided by site IT personnel depending on customer requ...

Page 87: ...the site s IT department or Internet service provider for additional settings Note If using a customer supplied router with wireless capability the wireless capability must be disabled Configuring Linksys Router To configure the Linksys Router Q13708 05B proceed as follows 1 Connect a laptop to one of the eight ethernet ports on the router using a non crossover CAT 5 cable 2 Set the laptop NIC TCP...

Page 88: ...me field and GVR2Tech07 in the Password field The Linksys Router Configuration screen appears Figure D 4 Linksys Router Configuration Screen 9 Select Setup 10 From the list of options select Obtain an IP automatically for Internet Connection Type 11 In the Subnet Mask field select 255 255 255 0 from the list of options 12 Click Save Settings The Linksys Router Configuration screen appears 13 In th...

Page 89: ...Server Network Configuration To verify the Applause Media System Server Network configuration proceed as follows 1 Connect a laptop directly to the Site Server using the instructions in Configuring Site Server IP Addresses for Applause Media System when IP Addresses Are Changed on page C 1 Figure D 5 Applause Media System Site Server Screen 2 Select Setup and Configuration Network Settings ...

Page 90: ...48 1 and DNS Server Address 2 to 4 2 2 1 Note Ensure that the Subnet Mask is set to the default value of 255 255 255 0 5 Click Continue 6 Click Apply New Settings on the next screen after you have reviewed the settings and rebooted the server Note You will be prompted to reboot the server two times In three minutes the web browser shows the Applause Media System options menu if the Linksys s WAN I...

Page 91: ...cal time six times a day For most sites these times must be left at their default values If a particular site requires that the synchronization times be changed however they may be modified To configure the synchronization times for the site server connect a laptop directly to the site server using the instructions in Appendix C Configuring Site Server IP Addresses for Applause Media System when I...

Page 92: ...andom Delay Window may also be changed This is the maximum length in minutes of the random delay at the beginning of each synchronization with Control Center The delay is intended to spread out the connections to the Control Center from multiple locations so they do not all connect to the Control Center at the same time The Random Delay Window should not be set to a value that is less than the sho...

Page 93: ...tem Site Server is still able to connect through the store LAN to the Internet since its secondary NIC is on the store LAN Additional Information It is not necessary to reimage the Applause Media System Site Server to complete installation of a secondary NIC If a server with a secondary NIC installed requires reimaging the secondary NIC must be disconnected prior to reimaging and reconnected once ...

Page 94: ... NIC settings must be provided by the retail customer s IT department The Gilbarco TAC cannot provide these settings Configuring Secondary NIC To configure the secondary NIC in the Applause Media System Site Server proceed as follows 1 Connect to the Applause Media System Site Server via laptop 2 Navigate to the Network Setup page 3 Enter the secondary NIC IP configuration information 4 Disable ro...

Page 95: ...web based configuration interface and the user account settings for the Site Server can be specified on the Security Settings page To configure the security settings for the site server proceed as follows 1 Connect a laptop directly to the site server using the instructions in Appendix C Configuring Site Server IP Addresses for Applause Media System when IP Addresses Are Changed on page C 1 After ...

Page 96: ...ettings for Site Server Page G 2 MDE 4699L Applause Media System Installation Service and Parts Manual June 2017 2 Click Security Settings The Security Settings screen appears Figure G 2 Security Settings Screen ...

Page 97: ...ings for dispenser types Note If the encryption level is set to TLS mode https must be used to connect to the site server s control panel web interface When connecting to control panel via https your browser will display a warning stating that it cannot verify the security certificate or similar warning This is normal behavior because the certificate is self signed When the message is displayed se...

Page 98: ... A confirmation message will be displayed after the username has been changed and you will then be prompted to log in with the new username To change the password proceed as follows 1 Enter the existing password in the Current Password field 2 Enter the new password in the New Password field 3 Enter the new password again in the Re enter New Password field 4 Click the Update button 5 A confirmatio...

Page 99: ...g server information is provided by the PCI auditor System logs from the Site Server may optionally be forwarded to a remote syslog server to enable remote log scanning and analysis To set up log forwarding proceed as follows 1 Connect a laptop directly to the Site Server using the instructions in Appendix C Configuring Site Server IP Addresses for Applause Media System when IP Addresses Are Chang...

Page 100: ...Log Files Screen 3 To enable log forwarding enter a Hostname or IP address for the remote server that will receive the log files and the appropriate Port Number for the remote server Note The appropriate settings for the remote server should be obtained from the customer for each location 4 Click the Update button to save your changes The changes take effect immediately ...

Page 101: ...urt 4 1 G Gilbarco Site Server 1 2 3 1 6 1 H HDD Power Down 5 15 I Installation Checklist A 1 installation progress 4 2 Internet Explorer 4 1 Internet Protocol TCP IP C 11 IP Addresses B 1 Isolation Box 1 6 6 1 K Keyboard 1 3 KS333 6 1 L Linksys Router D 4 Linksys Router Q13708 05B D 3 LRE Ports B 2 M M04154K006 6 2 M04988A001 6 1 M04988A002 6 1 M06365A002 6 2 M08507B014 6 2 Minitower 5 16 MODEM u...

Page 102: ...ropay and MasterCard are registered trademarks of MasterCard International Inc Hubbell is a registered trademark of Hubbell Inc Internet Explorer and Windows are registered trademarks of Microsoft Corporation NCR is a registered trademark of NCR Corporation NEC and NFPA 70 are registered trademarks of the National Fire Protection Association Phillips is a registered trademark of Phillips Screw Com...

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