MDE-4699L Applause™ Media System Installation, Service, and Parts Manual · June 2017
Page 5-3
Troubleshooting
Service
4
Select
Properties
.
5
Select
Internet Protocol
TCP/IP
.
6
Click
Properties
.
At this point, program the address scheme that is currently at the dispenser that you want to
change.
Refer to the preceding example and proceed as follows:
7
Program the IP address 10.128.46.240. Leave the subnet mask at 255.255.255.0 and then
select
OK
>
OK
.
Note: 10.128.46.240 is an example IP address. The IP address used must match the subnet of
the dispenser and end with 240 (X.X.X.240).
8
Open up Internet Explorer and enter 10.128.46.71. This brings up the required dispenser
(1 and 2). You can change the IP address for both sides of the dispenser to (10.5.48.71 and
10.5.48.72) and then submit your changes.
9
Repeat steps
. Change the IP address to X.X.X.240 only in step
(where the
new subnet is used in the address - 10.5.48.240 in this example). This will put the laptop on the
same IP scheme as the dispenser and will allow you to connect to it just as you would connect
to the other dispensers.
Cannot Connect to Server When Directly Connected to Laptop
To check that the connection to the server when directly connected to the laptop is set up,
proceed as follows:
• Ensure that a crossover Ethernet cable is being used between the laptop and the Gilbarco
Site Server.
• Check the cable connection between the Gilbarco Site Server and laptop.
• Ensure that the Ethernet port Light Emitting Diode (LED) on the Gilbarco Site Server is a
constant green or blinking green. If not, perform the following:
1
Warmstart the Gilbarco Site Server.
2
Replace the Ethernet cable.
3
Check the settings in the laptop (TCP/IP).
4
Warmstart the laptop.
• Ensure that you have entered the correct IP address in your Internet browser.
• Ensure that the TCP/IP communications parameters are set correctly on your laptop.
