Gateway MX6452, User Manual

Page: 232 / 262

CHAPTER 14: Troubleshooting
222
Internet Explorer is unable to access the
Internet
■
Reset the power on your cable or DSL
modem and your access point. This
reestablishes communication between
your Internet Service Provider and your
modem and between your modem and
your access point.
■
If you previously accessed the Internet
through a dial-up modem, Internet
Explorer may not be set up to access the
Internet through a network.
You cannot see other computers on your
network
■
Your notebook may not have the same
workgroup name as the other computers
on your network. For more information,
see
“Naming your computers and
workgroup” on page 131 .
■
If your notebook was previously connected
directly to your cable or DSL modem, and
your ISP requires you to use a static IP
address, your notebook is not set up to use
a DHCP server.
Caution
If your notebook was a
member of a domain
before you join a
workgroup, it is
disjoined from the
domain and your
computer account
disabled. Contact your
company computer
department or
network administrator
for more information.
You cannot connect to your network
■
If your notebook is a member of a domain
at your workplace, you may not be able to
connect your notebook to your home
network workgroup to access shared files
or printers on your home network. You
may, however, be able to access the
Internet through your home network.
Passwords
Your notebook does not accept your
password
Make sure that C
APS LOCK
and N
UM LOCK
are
turned off, then retype the password.