Gateway MX6452, User Manual

Page: 226 / 262

CHAPTER 14: Troubleshooting
216
3
Click/Double-click the Phone and
Modem Options icon, then click
the Modems tab.
4
Click your modem, then click
Properties . The Modem Properties
dialog box opens.
5
Click the Diagnostic tab, then click
Query Modem . If information
about the modem appears, the
modem passed diagnostics. If no
modem information is available, a
white screen appears with no data,
or if you get an error such as
port
already open or the modem has
failed to respond
, the modem did
not pass diagnostics.
The modem is noisy when it dials and
connects
When your modem tries to connect to another
modem, it begins
handshaking . Handshaking is
a digital “getting acquainted” conversation
between the two modems that establishes
connection speeds and communication
protocols. You may hear unusual handshaking
sounds when the modems first connect. If the
handshaking sounds are too loud, you can turn
down the modem volume.
To turn down the modem volume:
1
Click Start , then click Control Panel . The
Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware .
2
Click/Double-click the Phone and Modem
Options icon, then click the Modems tab.
3
Click the modem you want to adjust, then
click
Properties .