Gateway MX6452, User Manual

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CHAPTER 14: Troubleshooting
196
Safety guidelines
Warning
Do not try to
troubleshoot your
problem if power cords
or plugs are damaged,
if your notebook was
dropped, or if the case
was damaged.
Instead, unplug your
notebook and contact
a qualified computer
technician.
Tips & Tricks
For more information
about preventing
damage from static
electricity, see the
hardware guide.
While troubleshooting your notebook, follow
these safety guidelines:
■
Never remove the memory bay or hard
drive bay cover while your notebook is
turned on, while the battery(ies) is
installed, and while the modem cable,
network cable, and AC power adapter are
connected to your notebook.
■
Make sure that you are correctly grounded
before accessing internal components.
■
After you complete any maintenance tasks
where you remove the memory bay or
hard drive bay cover, make sure that you
replace the cover, reinstall any screws, then
replace the battery(ies) before you start
your notebook.
First steps
Help and
Support
For more information
about
troubleshooting, click
Start , then click Help
and Support . Type the
keyword
troubleshooting in
the Search box, then
click the arrow.
If you have problems with your notebook, try
these things first:
■
Make sure that the AC power adapter is
connected to your notebook and an
AC outlet and that the AC outlet is
supplying power.
■
If you use a power strip or surge protector,
make sure that it is turned on.
■
If a peripheral device (such as a keyboard
or mouse) does not work, make sure that
all connections are secure.
■
Make sure that your hard drive is not full.
■
If an error message appears on the screen,
write down the exact message. The
message may help Gateway Customer Care
in diagnosing and fixing the problem.