Fujitsu Lifebook E360, Manual

Page: 101 / 147

Five
T r o u b l e s h o o t i n g
L i f e B o o k E S e r i e s f r o m F u j i t s u
91
■
Conditions under which the problem occurred.
■
Any error messages that have occurred.
■
Hardware configuration.
■
Type of device connected, if any.
See the Configuration Label on the bottom of
your notebook for configuration and serial
numbers.
(Refer to Figure 1–11 on page 11.)
SPECIFIC PROBLEMS
Using PC-Doctor
PC-Doctor is a diagnostic program by
Watergate Software, Inc. which comes pre-
installed on your notebook. If you are an
experienced computer user you may find it
useful, however, it is intended primarily to
help your Fujitsu support representative better
serve you. When you call for help your support
representative may ask you to setup your note-
book for modem operation. You will be told
what to do step by step, and then to hang up
the phone and plug your phone line into
the back of your notebook. Your support
representative will then use the service
computer to call your notebook and perform
diagnostic tests to find the nature of your
problem. Messages will be displayed on the
screen explaining what is being done and
giving any instructions that you need.
User Problem Guides
When you have problems with your notebook,
try to find the symptoms under the
Problem
column of the table for the feature giving
you difficulty. You will find a description of
common causes for that symptom under the
column
Possible Cause and what, if anything,
you can do to correct the condition under
Possible Solution .
Remember that it helps to keep notes of
what you have tried and the results when you
are troubleshooting.
Problem Page
Audio Problems . . . . . . . . . . . . . . . . . . . . . . .92
DVD/CD-ROM Drive Problems . . . . . . . . . .92
Docking Problems . . . . . . . . . . . . . . . . . . . . .94
Floppy Disk Drive Problems . . . . . . . . . . . . . .94
Hard Drive Problems . . . . . . . . . . . . . . . . . . .95
Keyboard or Mouse Problems . . . . . . . . . . . .95
Memory Problems . . . . . . . . . . . . . . . . . . . . .96
Modem Problems . . . . . . . . . . . . . . . . . . . . . .97
Parallel, Serial, and USB Device Problems . . .97
PC Card Problems . . . . . . . . . . . . . . . . . . . . .98
Power Failures . . . . . . . . . . . . . . . . . . . . . . . . .99
Shutdown and Startup Problems . . . . . . . . .104
Video Problems . . . . . . . . . . . . . . . . . . . . . . .106
Miscellaneous Problems . . . . . . . . . . . . . . . .109