Fuji Xerox DocuPrint CP315 dw User Manual Download Page 163

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7 Troubleshooting

163

7.3 Contacting Service

When you call for printer service, be prepared to describe the problem you are experiencing or the error message
that appears.

You need to know the model type and serial number (SER#) of your printer. See the plate on the rear of the
printer and write down the serial number.

Summary of Contents for DocuPrint CP315 dw

Page 1: ...DocuPrint CP315 dw User Guide ...

Page 2: ...nstructions are preceded by the symbol Always read and follow the instructions before performing the required procedures It may be a legal offence to print currency notes certificates of stocks and securities or any other documents of similar nature regardless of whether they will be used Fuji Xerox is not responsible for any breakdown of machines due to infection of computer virus or computer hac...

Page 3: ...ovides all the necessary operating information about the print function Please read this manual to achieve the best performance from this printer This manual assumes you are familiar with computers and the basics of network operation and configuration After reading this manual keep it safe and handy for future reference Fuji Xerox Co Ltd ...

Page 4: ...ing to a Computer With USB 23 2 3 5 Installing Software for Windows 23 2 3 6 Installing Software for Mac OS X 26 2 3 7 Installing Print Drivers on Linux Computers CUPS 28 2 4 Connecting Your Printer to Mobile Devices 29 2 4 1 Wi Fi Direct 29 2 4 2 Print Utility 32 2 4 3 AirPrint 32 2 4 4 Google Cloud Print 33 2 4 5 Mopria Print Service 36 2 5 Setting the IP Address 38 2 5 1 Assigning the IP Settin...

Page 5: ...gs 82 5 Know Your Printer 83 5 1 Understanding the Software of Your Printer 84 5 1 1 Overview 84 5 1 2 Updating Software 84 5 2 Auditron 85 5 3 Using Digital Certificates 86 5 3 1 Managing Certificates 86 5 3 2 Setting the Features 89 5 4 Understanding Printer Messages 92 6 Maintaining Your Printer 95 6 1 Managing the Printer 96 6 1 1 Managing the Printer With CentreWare Internet Services 96 6 1 2...

Page 6: ...eder 137 7 2 Possible Problems and Solutions 140 7 2 1 Basic Printer Problems 140 7 2 2 Display Problems 140 7 2 3 Printing Problems 140 7 2 4 Print Quality Problems 142 7 2 5 Jam Alignment Problems 155 7 2 6 Noise 159 7 2 7 Digital Certificate Problems 160 7 2 8 Wireless Problems 161 7 2 9 Wi Fi Direct Problems 161 7 2 10 Problems With Installed Optional 550 sheet feeder 161 7 2 11 Other Problems...

Page 7: ...1 Before Beginning 7 1 Before Beginning 1 1 Types of Manuals 8 1 2 About This Manual 9 1 3 Printer Overview 11 ...

Page 8: ...s on how to set up your printer User Guide this manual Software Product Manual disc Describes how to get ready to print as well as set various features It also covers the operator panel menus troubleshooting tips and maintenance information 1 1 2 Manuals Included With Optional Accessories Optional accessories are available for this product Optional accessories come with an installation guide that ...

Page 9: ... using various features 5 Know Your Printer P 83 Describes information about software and advanced features 6 Maintaining Your Printer P 95 Describes how to maintain the printer such as cleaning the printer 7 Troubleshooting P 131 Describes the troubleshooting tips for printer problems Appendix P 165 Describes the printer specifications and support information 1 2 2 Conventions In this manual comp...

Page 10: ...rt Edge Feed SEF Loading the document or paper in portrait orientation Screen names buttons or menus displayed on the operator panel screen Buttons menus folders windows or dialog boxes displayed on the computer screen Indicates hardware buttons on the operator panel Indicates a process flow LEF Orientation Paper feed direction SEF Orientation Paper feed direction ...

Page 11: ...t Internal and Rear View Front View Internal View 1 Operator Panel 5 Bypass Tray 2 Right Side Cover 6 Front Cover 3 Optional 550 Sheet Feeder Tray2 7 Output Tray Extension 4 Tray1 1 Toner Cartridges 2 Drum Cartridges 3 Waste Toner Box 2 3 4 5 6 7 1 1 2 3 ...

Page 12: ...toner cartridges when the printer is in operation Rear View 4 Retard Rollers 5 Paper Feed Rollers 1 Wireless LAN Adapter 5 Power Connector 2 USB Port 6 Duplex Unit 3 Ethernet Port 7 Fusing Unit 4 Kensington Lock Slot 8 Rear Cover 4 5 5 8 3 1 2 7 6 4 ...

Page 13: ...ugh menus or items in the Menu mode To enter numbers or passwords press these buttons 5 buttons Selects submenus or setting values in the Menu mode 6 Cancel Job button Cancels the current print job or clears the value you entered 7 Ready LED Shows a white light when the printer is ready and a blinking white light when data is being processed 8 Status LED Blinks in blue when the printer receives an...

Page 14: ... to a different menu or returning to a previous screen cancels the current entry or setting Make sure to press the button to save the current entry or setting 12 WPS button Starts Wi Fi Protected Setup Push Button Configuration ...

Page 15: ...etting Up the Printer 2 1 Attaching the Wireless LAN Adapter 16 2 2 Turning On Off the Printer 17 2 3 Connecting Your Printer to a Computer or Network 19 2 4 Connecting Your Printer to Mobile Devices 29 2 5 Setting the IP Address 38 ...

Page 16: ...ching the Wireless LAN Adapter 1 Turn off the printer 2 Push down on the latch of the wireless adapter socket cover and then remove the cover 3 Insert the connector of the wireless LAN adapter to the wireless adapter socket ...

Page 17: ...nected to an uninterruptible power supply UPS system After turning on the printer for the first time set the display language date and time settings For details see Setting Initial Settings on the Operator Panel P 18 1 Connect the power cord to the power connector on the rear of the printer and then to an electrical outlet 2 Press the Power button on the operator panel ...

Page 18: ...r Menu and then press the button Note If Panel Lock is enabled enter the password For details about this setting see Panel Lock P 41 6 Press the or button to select System Settings and then press the button 7 Press the or button to select Clock Settings and then press the button 8 Press the or button to select Date Format and then press the button 9 Press the or button to select the desired date f...

Page 19: ...uter Windows Install software Mac OS X Perform WPS PBC settings install software Installing With Quick Setup P 24 Automatically Connecting to a Wireless Network P 20 Installing Software for Mac OS X P 26 Wired connection Ethernet or USB Necessary preparations Connect an Ethernet cable or a USB cable into the port on the rear of the printer Connecting to a Wired Ethernet Network P 23 Connecting to ...

Page 20: ...ess point or wireless router WPS PBC Using the Operator Panel Button 1 Press and hold the WPS button until the LCD panel shows Press WPS Button on router Note If Panel Lock is enabled enter the password For details about this setting see Panel Lock P 41 2 Start the WPS PBC operation on the access point or wireless router within 2 minutes The printer restarts automatically to complete the wireless ...

Page 21: ...ton 2 Press the or button to select Administrator Menu and then press the button Note If Panel Lock is enabled enter the password For details about this setting see Panel Lock P 41 3 Press the or button to select Network Setup and then press the button 4 Press the or button to select Wi Fi and then press the button 5 Press the or button to select Wi Fi Setup and then press the button The printer s...

Page 22: ...rk aPress the or button to select No Security and then press the button If you use Mixed mode PSK or WPA2 PSK AES encryption aPress the or button to select Mixed mode PSK or WPA2 PSK AES and then press the button bEnter the passphrase and then press the button If you use WEP encryption aPress the or button to select WEP and then press the button bEnter the WEP key and then press the button c Selec...

Page 23: ...e cable into a USB port of the computer Important Do not connect the printer to a USB hub Note Make sure to match the USB symbol on the cable plug with the USB symbol on the printer 2 3 5 Installing Software for Windows Note Make sure that the printer is connected to a computer or network before the installation For details see the following Connecting to a Wireless Network P 20 Connecting to a Wi...

Page 24: ...0 right click the Start button and then click Run 2 Enter D Launcher exe D is the drive letter of the optical drive and then click OK 2 Click Quick Setup 3 If you agree to the terms of the License Agreement select I accept the terms of the license agreement and then click Next The printer installer starts searching for your printer 4 After the printer is found click Install and then follow the on ...

Page 25: ... 1 Insert the Software Product Manual disc into your computer 2 Open the following folders in the disc Software XPS i386_amd64 3 Open the desired language folder and then extract the zip file in the folder to your desired location 4 Click Start Devices and Printers Add a printer If the User Account Control dialog box appears click Yes Note If you are logged on as an administrator on the computer c...

Page 26: ...te the setup disk for drivers as well as specify the network settings You can access the following setting menus by clicking Support Tools on the top menu of the printer installer Create Driver Setup Disk Enables you to conveniently create driver installation settings If you want to install drivers with the same settings on multiple computers create a setup disk in a media or in a server on the ne...

Page 27: ...r 3 Open the System Preferences window and then click Printers Scanners 4 Click the plus sign and then click IP 5 Select Line Printer Daemon LPD for Protocol 6 Enter the IP address for the printer in the Address area 7 From the Use drop down list box select a driver supported for the printer 8 Click Add 9 Specify the optional accessories that have been installed on the printer and then click OK 10...

Page 28: ...een installed on the printer to enable features associated with those accessories 1 Open the System Preferences window and then click Printers Scanners 2 Select the printer in the Printers list and then click Options Supplies 3 Click Options and then select the optional accessories that have been installed on the printer 4 Click OK 2 3 7 Installing Print Drivers on Linux Computers CUPS Visit http ...

Page 29: ...re Internet Services Setting Up Wi Fi Direct To use Wi Fi Direct you need to first set up the Wi Fi Direct settings from the operator panel of the printer To connect the mobile device to the printer via Wi Fi Direct select the SSID of the printer from the list of wireless networks on the mobile device and enter the passphrase necessary for connection Setting Up the Printer Note You can set the sam...

Page 30: ...nu and then pressing the button Connecting Mobile Devices to a Wi Fi Direct Network The following procedure uses Windows 7 Windows 10 OS X 10 11 iOS and Android as examples For Windows 7 1 Click the network icon on the taskbar 2 Click the printer s SSID Connect 3 Enter the passphrase and then click OK 4 Click Cancel and then exit the Set Network Location window For Windows 10 1 Click the Start but...

Page 31: ...g on your mobile device See the manual supplied with your mobile device Disconnecting Mobile Devices From a Wi Fi Direct Network 1 Press the Menu button 2 Press the or button to select Paired Device and then press the button Note Paired Device is available only when any mobile device is connected to the printer via Wi Fi Direct 3 Press the button 4 Press the or button to select Disconnect All and ...

Page 32: ...tion jsp id 166 For Android http www fxap com sg product productDescription jsp id 174 2 4 3 AirPrint AirPrint allows you to print through a network with the mobile device running iOS or OS X Make sure to install the latest version of iOS for iOS device For OS X make sure to update OS X and the apps you have purchased from the Mac App Store using the Software Update Setting Up AirPrint on Your Pri...

Page 33: ...ices See the help of CentreWare Internet Services Acquire a Google account and a Gmail address Enable Google Cloud Print on the operator panel 1 Press the Menu button 2 Press the or button to select Administrator Menu and then press the button Note If Panel Lock is enabled enter the password For details about this setting see Panel Lock P 41 3 Press the or button to select Network Setup and then p...

Page 34: ...e Cloud Print A sheet with a URL for the Google Cloud Print printer registration web site is printed 3 From the web browser of your computer visit the Google web site and sign in with your Google account You can visit the Google Cloud Print registration web site by entering the URL on the printout into your web browser or by scanning the QR code with your mobile device 4 On the Google Cloud Print ...

Page 35: ...int Manage Note If a message is displayed to sign in to Chrome click sign in and sign in to Chrome 5 Click Manage for the printer you want to share 6 Click Google Cloud Print Share 7 In the window to specify the printer sharing enter the Google accounts of the users that you want to invite to share the printer and click Share Note When the invited users log in to the Google Cloud Print web page a ...

Page 36: ... varies depending on the version of the Google Chrome browser in the top right corner and then click Print 4 In the Destination area click Change 5 In the Google Cloud Print area select the printer 6 Click Print Printing From Google Chromebook Note You are required to register the Google Cloud Print Version 2 0 1 Open the web page or e mail that you want to print 2 Click in the top right corner an...

Page 37: ...d in advance using CentreWare Internet Services See Setting Up Mopria Print Service on Your Printer P 37 Setting Up Mopria Print Service on Your Printer 1 Make sure that the printer is connected to the network 2 Start CentreWare Internet Services Refer For details about how to start CentreWare Internet Services see Starting CentreWare Internet Services P 61 3 Click the Properties tab Mopria on the...

Page 38: ... Internet Services see Starting CentreWare Internet Services P 61 Using the Printer Installer Windows Only 1 Insert the Software Product Manual disc into your computer 2 Click Support Tools 3 Click Configure the IP address settings 4 Follow the on screen instructions until the Configure Printer screen appears 5 Click Advanced 6 Specify the IP address settings and then click Next 7 Follow the on sc...

Page 39: ...address and then press the button 11 Turn off the printer and then turn it on again 2 5 2 Verifying the IP Settings You can check the settings by using the operator panel or printing the Printer Settings report Using the Operator Panel 1 Press the Menu button 2 Press the or button to select Administrator Menu and then press the button Note If Panel Lock is enabled enter the password For details ab...

Page 40: ... Using Your Printer 3 1 Using the Operator Panel 41 3 2 Understanding the Printer Menus 43 3 3 CentreWare Internet Services 61 3 4 Reducing Power Consumption 63 3 5 Print Media Guidelines 64 3 6 Loading Print Media 69 ...

Page 41: ...nus does not prevent access to the stored print and tray settings menus Enabling the Panel Lock 1 Press the Menu button 2 Press the or button to select Administrator Menu and then press the button 3 Press the or button to select Secure Settings and then press the button 4 Select Panel Lock and then press the button 5 Select Panel Lock Set and then press the button 6 Press the or button to select E...

Page 42: ... 9 Re enter the password and then press the button Disabling the Panel Lock 1 Press the Menu button 2 Press the or button to select Administrator Menu and then press the button 3 Enter the password and then press the button 4 Press the or button to select Secure Settings and then press the button 5 Select Panel Lock and then press the button 6 Select Panel Lock Set and then press the button 7 Pres...

Page 43: ...u For details see Disconnecting Mobile Devices From a Wi Fi Direct Network P 31 3 2 2 Report List Use this menu to print various types of reports and lists Report List Printer Settings Prints a list of information on printer settings and configuration such as network settings and installed optional accessories Report List Panel Settings Prints a detailed list of all the settings of the printer men...

Page 44: ...setting see Panel Lock P 41 3 Press the or button to select the desired report or list and then press the button 3 2 3 Meter Readings Use this menu to check the total number of printed pages 3 2 4 Administrator Menu Use this menu to customize the settings in accordance with the setting environment or your preferences Administrator Menu PCL Settings Use this menu to change printer settings that onl...

Page 45: ...ximately 0 35 mm Note This setting is only available for typographic fonts Administrator Menu PCL Settings Font Pitch Specifies the font pitch for scalable mono spaced fonts Font pitch refers to the number of fixed space characters in a horizontal inch of type For non scalable mono spaced fonts the pitch is displayed but cannot be changed Note This setting is only displayed for fixed or mono space...

Page 46: ...PDF Settings Use this menu to change printer settings that only affect PDF files Administrator Menu PDF Settings Quantity Specifies the number of copies to print Administrator Menu PDF Settings 2 Sided Print Specifies whether to print on both sides of a sheet of paper For a two sided printing you can specify the printout to be bound by the long edge or short edge Administrator Menu PDF Settings Pr...

Page 47: ...Error Report Specifies whether to print the contents of the errors concerning PostScript 3 Compatible page description language The change becomes effective after the printer is restarted Note Instructions from the PostScript 3 Compatible driver override the settings specified on the operator panel Administrator Menu PS Settings PS Job Time out Specifies whether to specify the execution time for o...

Page 48: ... Wi Fi Wi Fi Setup Select access Manual Setup Configures the wireless settings using the operator panel manually Administrator Menu Network Setup Wi Fi Wi Fi Setup Select access Manual Setup Enter SSID Specifies a name to identify the wireless network Up to 32 alphanumeric characters can be entered Administrator Menu Network Setup Wi Fi Wi Fi Setup Select access Manual Setup Enter SSID Infrastruct...

Page 49: ...he hexadecimal characters of 64 bytes long WPA2 PSK AES Selects to configure the wireless setting with the encryption type of WPA2 PSK AES Passphrase Entry Specifies the passphrase of alphanumeric characters from 8 to 63 bytes long and the hexadecimal characters of 64 bytes long hex 0 9 a f A F 16 to 64 characters WEP Specifies the WEP key to use through the wireless network For 64bit keys up to 1...

Page 50: ...en the printer and up to 3 Wi Fi mobile devices Disconnect All Disconnects all the Wi Fi Direct connections right now Reset passphrase Resets the passphrase SSID Displays the name that identifies the Wi Fi Direct network You can also specify the name with up to 32 alphanumeric characters except for DIRECT XX Check it when selecting the Wi Fi Direct network name on your mobile device Passphrase Dis...

Page 51: ...mask is set as 255 255 0 0 BOOTP Sets the IP address using BOOTP RARP Sets the IP address using RARP DHCP Sets the IP address using DHCP Panel Sets the IP address manually IP Address When an IP address is being set manually the IP is allocated to the printer using the format nnn nnn nnn nnn Each octet that makes up nnn nnn nnn nnn is a value in the range of 0 to 254 127 and any value in the range ...

Page 52: ...es See the help of CentreWare Internet Services Disables IEEE 802 1x authentication The change becomes effective after the printer is restarted Administrator Menu Network Setup Initialize NVM Initializes wired network data stored in non volatile memory NVM After executing this setting and restarting the printer all wired network settings are reset to their default values Administrator Menu Network...

Page 53: ...nes time out duration and job log auto print settings Administrator Menu System Settings Power Saver Time Specifies the time for transition to power saver mode Auto Used when auto detecting the PostScript 3 Compatible communication protocol Standard Used when the communication protocol is in ASCII interface BCP Used when the communication protocol is in binary format TBCP Used when the communicati...

Page 54: ...rinter waits before canceling a job that stops abnormally The print job is canceled if the time out time is exceeded Administrator Menu System Settings Clock Settings Specifies the date and time formats Administrator Menu System Settings Audio Tones Specifies whether to emit a tone during operation or when a warning message appears Sleep Timer Specifies the time for the printer to enter the sleep ...

Page 55: ...of the user ID may not be printed correctly Administrator Menu System Settings Print Text Specifies whether to print Page Description Language PDL data which is not supported by the printer as text Text data is printed on A4 or Letter size paper Administrator Menu System Settings Banner Sheet Specifies the position to insert the banner sheet and the tray to load the sheet This setting is available...

Page 56: ... whether to permit the printing of data without authentication information The change becomes effective after the printer is restarted Administrator Menu System Settings Auto Color To Mono Print Specifies whether to print all print jobs in black and white even when color print is specified Administrator Menu System Settings LetterH Dup Mode Specifies whether to print on both sides when using lette...

Page 57: ... see white spots on the print output decrease the voltage For details about the setting values see the help of CentreWare Internet Services Administrator Menu Maintenance Mode Adjust Fusing Unit Note The print quality changes depending on the setting values you select for this item Adjusts the temperature setting of the fusing unit for each paper type When the printouts are curled lower the temper...

Page 58: ...finished jobs Administrator Menu Maintenance Mode Clear Stored Jobs Note This setting is available only when RAM Disk is enabled Clears print jobs saved using the stored print feature Administrator Menu Maintenance Mode Non Genuine Specifies whether to use toner cartridge of another manufacturer Important Using a non Fuji Xerox toner cartridge may severely damage the printer The warranty does not ...

Page 59: ...n tray1 the bypass tray and the optional 550 sheet feeder Refer For details about supported paper sizes and types see Supported Print Media P 64 Tray Settings Bypass Tray Specifies the paper loaded in the bypass tray This setting is available only when Panel Specified is enabled Tray Settings Tray1 Specifies the paper loaded in tray1 Panel Lock Set Sets password protection for the following menus ...

Page 60: ...size and type exists the paper tray is selected according to this priority order 3 2 6 Panel Language Use this menu to select the display language Display Screen Specifies whether to display a popup message that prompts to set the paper type and paper size when paper is loaded in tray1 Paper Size Specifies the paper size Paper Type Specifies the paper type Display Screen Specifies whether to displ...

Page 61: ...ifying the printer s IP address in the web browser is recommended Note If you specify the printer s IP address using a proxy server the service response time may be slow or the screens may not appear If these problems occur you will need to set the printer s IP address in the web browser and choose not to use a proxy server See your web browser s manual for how to make the setting Confirming the M...

Page 62: ...istrator name and password so that these settings are not inadvertently changed In the following procedure you can change the name and password as well as specify the number of login attempts allowed Note 11111 and x admin are the default administrator name and password 1 Start CentreWare Internet Services Refer For details about how to start CentreWare Internet Services see Starting CentreWare In...

Page 63: ...the power saver mode when performing the following procedure 1 Press the Power button 2 Press the or button to select Power Saver On and then press the button When the printer is in the power saver mode the Power button blinks slowly 3 4 2 Changing the Elapsed Time Before the Printer Enters the Power Saver Mode 1 Press the Menu button 2 Press the or button to select Administrator Menu and then pre...

Page 64: ...accident Important The toner may come off the print media if it gets wet by water rain steam and so on For details contact the Fuji Xerox local representative office or an authorized dealer Note Use only laser print media Do not use ink jet print media Refer For details about how to avoid paper jam see Before Loading P 69 3 5 1 Supported Print Media Bypass Tray Paper Size A4 210 x 297 B5 182 x 257...

Page 65: ... multiple feeds occur when selecting Covers Thick Tray1 Paper Type Plain Bond Recycled Letterhead Preprinted Prepunched Colored Covers Covers Thick 1 Rough Surface 1 4 Coated Coated Thick 1 Labels 1 Envelope 1 Loading Capacity 50 sheets of the standard paper Paper Size A4 210 x 297 B5 182 x 257 A5 148 x 210 A5 210 x 148 1 A6 105 x 148 1 16K 2 8 5 x 14 8 5 x 13 8 5 x 11 7 25 x 10 5 Env 162 x 229 mm...

Page 66: ...m 8 27 to 355 6 mm 14 Weight 60 176 gsm 2 Duplex printing is not available Paper Type Plain Bond Recycled Letterhead Preprinted Prepunched Colored Covers Covers Thick 1 Coated Coated Thick 1 Labels 1 Envelope 1 Loading Capacity 250 sheets of the standard paper Paper Size A4 210 x 297 B5 182 x 257 A5 148 x 210 8 5 x 14 8 5 x 13 8 5 x 11 7 25 x 10 5 Custom 1 Width 76 2 215 9 mm 3 8 5 Length 190 5 35...

Page 67: ...es a registration the precise print location on the page greater than 0 09 inch such as Optical Character Recognition OCR forms In some cases you can adjust registration with your software program to successfully print on these forms Erasable bond synthetic paper and thermal paper Rough edged rough or heavily textured surface paper or curled paper Recycled paper containing more than 25 percent pos...

Page 68: ... quality Store print media in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 40 percent Store print media on a flat surface so that the edges do not buckle or curl Print media should be stored on pallets cartons shelves or in cabinets rather than directly on the floor Do not place anything on top of the print media packages ...

Page 69: ... in the tray Do not load wrinkled creased damp or curled print media Flex fan and straighten the print media before loading Do not use print media that you have cut or trimmed Do not mix different print media sizes weights or types in the same print media source Make sure that the recommended print side is facing up when you load the print media Make sure that all cables that connect to the printe...

Page 70: ...Hold the tray with both hands slightly tip the front of the tray upwards and then pull it out completely 2 Adjust the paper guides according to the paper size that you want to load Note When you load Legal size paper extend the tray while pushing the lever located on the front part of the tray ...

Page 71: ...oading coated paper load one sheet at a time Refer For details about loading letterhead pre printed or pre punched paper see Loading Letterhead Pre Printed and Pre Punched Paper P 77 5 Make sure that paper guides rest lightly against the edge of the print media stack Important Overtightening the guides may cause jams Note When loading user specified print media adjust the width guides and slide th...

Page 72: ...is in progress from the bypass tray This may result in a paper jam Do not place objects on the bypass tray Do not apply excessive force on the bypass tray or press it down Note If a jam occurs feed one sheet at a time through the bypass tray The label on the bypass tray shows how to load print media and envelopes for printing The default settings of paper size and type are specified on the print d...

Page 73: ...ording to the paper size that you want to load 3 Load print media facing up with the top edge first Note Do not force the print media into the bypass tray When loading coated paper load one sheet at a time Refer For details about loading letterhead pre printed or pre punched paper see Loading Letterhead Pre Printed and Pre Punched Paper P 77 ...

Page 74: ...ther types of paper Use full label sheets Partial sheets may cause labels to peel off during printing resulting in a jam Set the paper type to Labels from the print driver Portrait orientation is preferred especially when printing bar codes Do not print within 1 mm 0 04 of the die cut Do not print within 1 mm 0 04 of the edge of the label of the perforations or between die cuts of the label Do not...

Page 75: ... maximum height quantity of envelopes that can be loaded is as follows Tray1 Approximately 27 5 mm 1 08 20 envelopes Bypass Tray Approximately 5 mm 0 19 5 envelopes If envelopes are still not fed correctly curl the edge of the envelopes as shown in the following illustration The amount of the curl should be 5 mm 0 20 or less 2 or 3 mm 0 08 or 0 12 is recommended The area of the curl should be 8 to...

Page 76: ...m the print driver Envelope 10 Monarch or DL Load the envelopes with the flaps closed and the print side facing up Make sure that the flaps are on the left side when you face towards the printer C5 For envelopes with the flaps open Load the envelopes with the print side facing up Make sure to load the bottom edge of the envelopes first For envelopes with the flaps closed Load the envelopes with th...

Page 77: ...ize and type of print media in the trays The first tray is utilized until the print media runs out after which the next tray is used Note The print media should be the same size and type in each tray The bypass tray can be linked if you specify the paper size and type on the operator panel After loading the same size and type of print media in the selected trays select the appropriate paper type o...

Page 78: ...User Guide 78 4 Printing 4 1 Basic Printing 79 ...

Page 79: ...lect Print 3 Select the printer and specify the print settings in the dialog box 4 For Windows click Preferences to specify the desired settings and then click OK For OS X proceed to step 5 5 Click Print Note You can switch the paper size loaded in the tray between A4 and letter When you want to switch the page size load the print media of the selected size For details about the settings see A4 Le...

Page 80: ...y authorized users with passwords can proceed the print job from the operator panel This feature can be used to print confidential documents Before printing you can select the menu to delete or store the data after you print it Sample Set You can print a single copy to verify the print quality after a collated print job has been stored in the memory If the print quality is good as expected you can...

Page 81: ...n invalid password the error message appears Wait for 3 seconds or press the button to return to the screen for entering the password 4 Press the or button to select the desired document and then press the button 5 For Secure Print Press the or button to select Print and Delete or Print and Save and then press the button For Sample Set Press the or button to select Print and Delete and then press ...

Page 82: ...iver Only applies to the job that you are currently sending to the printer Operator panel Becomes the user default The following procedure uses the operator panel as an example 1 Press the Menu button 2 Press the or button to select Administrator Menu or Tray Settings and then press the button 3 Press the or button to select the desired menu item and then press the button 4 Specify the desired set...

Page 83: ...5 Know Your Printer 83 5 Know Your Printer 5 1 Understanding the Software of Your Printer 84 5 2 Auditron 85 5 3 Using Digital Certificates 86 5 4 Understanding Printer Messages 92 ...

Page 84: ...ub which connects to the cloud storage service Refer For details about Cloud Service Hub see the following web site https cloudservicehub fujixerox com To start Print Scan Hub click Start All Programs Fuji Xerox Print Scan Hub Print Scan Hub Note If the printer is connected to the network the printer status is displayed on CentreWare Internet Services If the printer is connected with a USB cable t...

Page 85: ...ings with CentreWare Internet Services For more information see the help of CentreWare Internet Services To print using Auditron you need to set the print driver For more information see the help of the print driver Registered user A Can print up to 10 000 pages in black and white Print account report Normal user D Registered user B Can print up to 9 000 pages in color or black and white Cannot pr...

Page 86: ...SR P 87 Importing a Digital Certificate P 87 Setting a Digital Certificate P 87 Confirming the Settings of a Digital Certificate P 88 Deleting a Digital Certificate P 88 Exporting a Digital Certificate P 89 Preparing to Use HTTPS Communication Before managing digital certificates set HTTPS communication with a self signed certificate 1 Start CentreWare Internet Services Refer For details about how...

Page 87: ...eparing to Use HTTPS Communication P 86 Make sure to import the certificate with Internet Explorer After importing a PKCS 12 format certificate the secret key is not exported even if you execute exporting 1 Start CentreWare Internet Services Refer For details about how to start CentreWare Internet Services see Starting CentreWare Internet Services P 61 2 Click the Properties tab SSL TLS Server Com...

Page 88: ...If the list includes more than 20 certificates click Next to display the next page The certificate displayed with an asterisk as Valid in the Validity column is the certificate associated with the purpose of use and currently used Deleting a Digital Certificate 1 Start CentreWare Internet Services Refer For details about how to start CentreWare Internet Services see Starting CentreWare Internet Se...

Page 89: ... the list includes more than 20 certificates click Next to display the next page 5 Select the certificate to be exported and then click Certificate Details 6 Click Export this certificate 5 3 2 Setting the Features You can set various security features using digital certificates Setting the SSL TLS Use Server Certificate HTTP IPP P 89 Setting SMTP SSL TLS Communication P 90 Setting for Wireless LA...

Page 90: ...ret key is not exported even if you execute exporting 1 Import the certificate to be used with Wireless LAN server or root certificate Refer See Importing a Digital Certificate P 87 2 Set the digital certificate for wireless LAN server or root certificate Refer See Setting a Digital Certificate P 87 3 Make sure that the certificate is set correctly Refer See Confirming the Settings of a Digital Ce...

Page 91: ...rtificate to be used with Wireless LAN server or root certificate Refer See Importing a Digital Certificate P 87 2 Set the digital certificate for wireless LAN server or root certificate Refer See Setting a Digital Certificate P 87 3 Make sure that the certificate is set correctly Refer See Confirming the Settings of a Digital Certificate P 88 4 Set WPA Enterprise for PEAPV0 MS CHAPV2 EAP TTLS PAP...

Page 92: ... turning off the printer and then on again Contact your system administrator for the security resetting 016 520 The certificate of the printer is invalid Contact your system administrator Reset the certificate from other connectable clients with CentreWare Internet Services If no device can be connected disconnect the Ethernet cable turn off the IPsec and then reset the certificate with CentreWare...

Page 93: ... turn it on again 027 452 Change the IPv4 address to avoid duplication Turn off the printer and then turn it on again 042 700 Wait for a while until the printer cools down and then restart the printer Contact customer support if this failure is repeated 077 301 Close the right side cover 077 304 Close the rear cover 091 911 Remove the used waste toner box and then install a new toner box Refer For...

Page 94: ...ustomer support if this failure is repeated Refer For details see Replacing the Toner Cartridges P 101 093 928 093 950 093 951 093 952 093 980 093 981 093 982 093 926 Remove the unsupported toner cartridge of the specified color and then install a supported toner cartridge Refer For details see Replacing the Toner Cartridges P 101 093 960 093 961 093 962 093 930 Remove the used toner cartridge of ...

Page 95: ... Your Printer 6 1 Managing the Printer 96 6 2 About Supplies 99 6 3 Replacing Consumables 101 6 4 Cleaning the Printer 110 6 5 Moving the Printer 119 6 6 Removing the Wireless LAN Adapter and Optional Accessories 120 6 7 Checking Page Counts 130 ...

Page 96: ...end an e mail report to specified e mail addresses containing the following information The status of the printer and consumables The error status which has occurred on the printer Setting the E mail Environment 1 Make sure that the printer is connected to the network 2 Start CentreWare Internet Services Refer For details how to start CentreWare Internet Services see Starting CentreWare Internet S...

Page 97: ...rver Port Number Login Name Password POP3 Server Check Interval APOP Settings POP3 Server Connection Status Select appropriate settings for sending and receiving e mail Permitted E mail Address When setting the permission for checking information and changing the settings for an e mail address enter the e mail address that is permitted to receive the e mail If no address is entered here the printe...

Page 98: ...e 98 Example of Commands To check the printer status when the read only password is ronly Password ronly Status NetworkInfo Status Set this when you want to check the printer status Command Parameter Description ...

Page 99: ...ert when the printer needs supplies For details see Checking the Printer Status With E mail P 96 On the operator panel you can also check the following Any supply or maintenance items that require attention replacing However the printer can only display information about one item at a time Amount of toner remaining in each toner cartridge Note If the printer is connected to a computer with Windows...

Page 100: ...elative humidity is 40 percent Store cartons of print media on a pallet or shelf rather than directly on the floor If you store individual packages of print media out of the original carton make sure that they rest on a flat surface so the edges do not buckle or curl Do not place anything on top of the print media packages 6 2 5 Storing Consumables Store consumables in their original package until...

Page 101: ...y toner spills avoid contact with clothes skin eyes and mouth as well as inhalation If toner spills onto your skin or clothing wash it off with soap and water If you get toner particles in the eyes wash it out with plenty of water for at least 15 minutes until irritation is gone Consult a physician if necessary If you inhale toner particles move to a fresh air location and rinse your mouth with wa...

Page 102: ... used toner cartridges The remaining toner may spill We recommend you to use up the toner cartridges within one year after removing them from the packaging Note Black and white printing is available even when the printer has run out of color toners However replace the toner cartridges as soon as you can Replacing the Toner Cartridge Note Make sure to remove all the paper from the bypass tray and c...

Page 103: ...the drum cartridges against bright light If the right side cover remains open for more than 3 minutes print quality may deteriorate Overview The printer has drum cartridges of four colors black K yellow Y magenta M and cyan C When a drum cartridge reaches its usable life span the following messages appear on the LCD panel The following messages use black drum cartridge as examples Message Remainin...

Page 104: ...o drop the waste toner box while you are removing it After removing the waste toner box do not touch the parts shown in the illustration Your hands may get dirty or stained with toner 4 Place the waste toner box on a level surface Replace Black Drum Cartridge The drum cartridge has reached the end of its life Replace the old drum cartridge with a new one Message Remaining Page Yield Printer Status...

Page 105: ...ed to the printer face down This may cause the toner to spill out 5 Pull down the tab on the drum cartridge that you want to replace 6 Pull the drum cartridge halfway out by pulling the tab and then support the drum cartridge from underneath with your other hand and pull it out completely 7 Unpack a new drum cartridge of the desired color ...

Page 106: ...ange protective cover from the drum cartridge 9 Insert the drum cartridge into the associated cartridge slot and then push until it stops 10 Pull up the tab on the drum cartridge 11 Pull out the cleaning rod from inside the printer ...

Page 107: ...ning rod with the pad side up It is not necessary to move the cleaning rod back and forth repeatedly 13 Return the cleaning rod to its original location 14 Reinsert the waste toner box Make sure that the two indented parts on the bottom go into the brackets on the printer 15 Push on the handle of the waste toner box until it clicks 16 Close the right side cover ...

Page 108: ...sh down the latch to release the waste toner box from the printer 3 Gently pull the waste toner box upwards Message Remaining Page Yield Printer Status and Action Waste Toner Box Replace Soon Approximately 3 000 pages The waste toner box is near the end of its life Prepare a new one Check Cartridge Replace Waste Toner Box The waste toner box has reached the end of its life Replace the old waste to...

Page 109: ...ste toner box do not touch the parts shown in the illustration Toner can soil or stain your hands 4 Insert the used waste toner box into the plastic bag that came with the new waste toner box and seal the bag 5 Unpack a new waste toner box 6 Insert the waste toner box Make sure that the two indented parts on the bottom go into the brackets on the printer 7 Push on the handle of the waste toner box...

Page 110: ...oard branch circuit Access to a live machine interior may cause electric shock 6 4 1 Cleaning Inside the Printer Cleaning the Color Toner Density CTD Sensor Note Clean the CTD sensor only when an alert for the CTD sensor is shown on the operator panel 1 Make sure that the printer is turned off 2 Pull up the handle lever of the rear cover and open the rear cover 3 Clean the CTD sensor with a clean ...

Page 111: ... box from the printer 3 Gently pull the waste toner box upwards Important Take care not to drop the waste toner box while you are removing it After removing the waste toner box do not touch the parts shown in the illustration Toner can dirty or stain your hands 4 Place the waste toner box on a level surface ...

Page 112: ...se the toner to spill out 5 Pull out the cleaning rod from inside the printer 6 Insert the cleaning rod into one of the four holes of the tabs on the drum cartridges until it stops and then pull it out Note Insert the cleaning rod with the pad side up It is not necessary to move the cleaning rod back and forth repeatedly 7 Repeat step 6 for the other three holes ...

Page 113: ...ndle of the waste toner box until it clicks 11 Close the right side cover Cleaning the Retard Rollers and Paper Feed Rollers To prevent jams and multi feed caused by misfeeding print media clean regularly the retard rollers and paper feed rollers of the bypass tray tray1 and the optional 550 sheet feeder Cleaning the Retard Roller and Paper Feed Rollers of the Bypass Tray 1 Make sure that the prin...

Page 114: ...s tray 3 Grasp both sides of the bypass tray and then pull it out of the printer 4 While manually rotating the retard roller gently wipe the roller with a soft moistened cloth 5 Gently wipe the paper feed rollers with a soft moistened cloth Important Do not forcibly rotate the paper feed rollers This may damage the printer ...

Page 115: ...er and Paper Feed Rollers of Tray1 1 Make sure that the printer is turned off 2 Gently pull and open the bypass tray Note If the bypass tray is already open remove the paper on the bypass tray 3 Grasp both sides of the bypass tray and then pull it out of the printer 4 Pull tray1 out of the printer ...

Page 116: ...per feed rollers inside the printer gently wipe the roller with a soft moistened cloth Important Do not lay the printer on its side This may cause toner to spill out Do not touch any other parts inside the printer This may damage the printer 7 Insert tray1 into the printer and then push until it stops 8 Insert the bypass tray into the printer ...

Page 117: ...Make sure that the printer is turned off 2 Pull the tray of the optional 550 sheet feeder halfway out of the printer 3 Hold the tray with both hands slightly tip the front of the tray upwards and then pull it out completely 4 While manually rotating the retard roller gently wipe the roller with a soft moistened cloth ...

Page 118: ...eeder gently wipe the roller with a soft moistened cloth Important Do not lay the printer on its side This may cause toner to spill out Do not touch any other parts inside the printer This may damage the printer 6 Insert the optional 550 sheet feeder into the printer and then push until it stops ...

Page 119: ...net see Removing the Optional 550 Sheet Feeder and the Cabinet P 123 1 Turn off the printer and then disconnect the power cord interface cable and any other cables 2 Remove any paper in the output tray and then return the output tray extension 3 Lift the printer and move it gently Important Two people are required to lift the printer Note If you move the printer over a long distance remove the ton...

Page 120: ...g pack them securely and safely to avoid damage 6 6 1 Removing the Optional 550 Sheet Feeder 1 Make sure that the printer is turned off and then disconnect all cables from the rear of the printer 2 Slide the lock switch of the optional 550 sheet feeder to the unlock position 3 Gently lift the printer off the optional 550 sheet feeder and then place it on a level surface Important Two people are re...

Page 121: ... Your Printer 121 6 6 2 Removing the Cabinet 1 Turn off the printer 2 Press on the latch of the cable clamp to open the clamp and then remove the power cord from the clamp 3 Unhook the power cord from the cable hook ...

Page 122: ...onnect the power cord and all other cables from the rear of the printer 5 Loosen the two screws holding the cable hook and then remove the hook from the cabinet 6 Slide the lock switch of the cabinet to the unlock position ...

Page 123: ...ter 123 7 Gently lift the printer off the cabinet and then place it on a level surface Important Two people are required to lift the printer 6 6 3 Removing the Optional 550 Sheet Feeder and the Cabinet 1 Turn off the printer ...

Page 124: ...ess on the latch of the cable clamp to open the clamp and then remove the power cord from the clamp 3 Unhook the power cord from the cable hook 4 Disconnect the power cord and all other cables from the rear of the printer ...

Page 125: ...6 Maintaining Your Printer 125 5 Loosen the two screws holding the cable hook and then remove the hook from the cabinet 6 Slide the lock switch of the optional 550 Sheet Feeder to the unlock position ...

Page 126: ...6 7 Gently lift the printer off the optional 550 Sheet Feeder and then place it on a level surface Important Two people are required to lift the printer 8 Slide the lock switch of the cabinet to the unlock position ...

Page 127: ...27 9 Gently lift the optional 550 Sheet Feeder off the cabinet and then place it on a level surface 6 6 4 Removing the Wireless LAN Adapter 1 Turn off the printer 2 Slide the latch to the right and then flip the latch towards you ...

Page 128: ... remove the left cover 4 Push the release lever towards the front of the printer and then pull out the wireless LAN adapter 5 Attach the cover and slide the cover towards the front of the printer 6 Flip the latch towards the front of the printer and then slide the latch to the left and lock the cover ...

Page 129: ...6 Maintaining Your Printer 129 7 Attach the wireless adapter socket cover ...

Page 130: ... of CentreWare Internet Services 6 7 1 Counting up the Number of Pages The meter counts up the number of pages printed Single side print is counted as one job and 2 sided print is counted as two Note When printing color data which has been converted by using ICC profile on an application with the Color Auto setting the data is printed by color 6 7 2 Checking Meters 1 Press the Menu button 2 Press ...

Page 131: ...7 Troubleshooting 131 7 Troubleshooting 7 1 Clearing Jams 132 7 2 Possible Problems and Solutions 140 7 3 Contacting Service 163 7 4 Getting Help 164 ...

Page 132: ...er Jams CAUTION Do not attempt to remove a paper deeply jammed inside the printer particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Turn off the printer immediately and contact your local Fuji Xerox representative The following illustration shows where paper jams may occur along the print media path 7 1 2 Clearing Paper Jams From the By...

Page 133: ...aper on the bypass tray 2 Grasp both sides of the bypass tray and then pull it out of the printer 3 Pull tray1 out of the printer WARNING If you need to pull out a tray to remove paper jam contact your local Fuji Xerox representative Do not pull out a tray otherwise it may cause injuries 4 Remove the jammed paper ...

Page 134: ...he product particularly a paper wrapped around the fusing unit or the heat roller Otherwise it may cause injuries or burns Switch off the product immediately and contact your local Fuji Xerox representative Note To resolve the error displayed on the operator panel you must clear all print media from the print media path Clearing Paper Jams From the Fusing Unit 1 Pull up the handle lever of the rea...

Page 135: ... 2 Remove the jammed paper from below the fusing unit 3 Pull the tab that is located above the fusing unit and hold the part open 4 Remove the jammed paper 5 Gently release the tab and close the part 6 Close the rear cover ...

Page 136: ...up the handle lever of the rear cover and open the rear cover 2 Remove the jammed paper 3 Close the rear cover Clearing Paper Jams From the Duplex Unit 1 Pull up the handle lever of the rear cover and open the rear cover 2 Remove the jammed paper 3 Close the rear cover ...

Page 137: ...the handle lever of the rear cover and then open the rear cover 2 Pull the tab to open the rear chute 3 Remove the jammed paper 4 Close the rear cover 7 1 4 Clearing Paper Jams From the Optional 550 Sheet Feeder Note To resolve the error displayed on the operator panel you must clear all print media from the print media path 1 Pull the tray of the optional 550 sheet feeder halfway out of the print...

Page 138: ...y to remove paper jam contact your local Fuji Xerox representative Do not pull out a tray otherwise it may cause injuries 2 Hold the tray with both hands slightly tip the front of the tray upwards and then pull it out completely 3 Remove the jammed paper ...

Page 139: ...7 Troubleshooting 139 4 Insert the optional 550 sheet feeder into the printer and then push until it stops ...

Page 140: ...roblems Problem Action Menu settings changed from the operator panel have no effect Settings in the software program the print driver or the printer utilities have precedence over the settings made on the operator panel Problem Action Cannot print or the printout has incorrect characters Make sure that the top menu appears on the operator panel before you send a job to print Press the Menu button ...

Page 141: ...re that the width and length guides are adjusted correctly Make sure that tray1 the optional 550 sheet feeder or the bypass tray is securely inserted Load envelopes in the bypass tray instead of tray1 Refer For details see Loading Envelopes P 75 When you select Covers Thick as the paper type perform the following 1 Load print media in the bypass tray 2 Select Rough Surface in Paper Type Refer For ...

Page 142: ...ut CentreWare Internet Services see the help of CentreWare Internet Services For details about Print Scan Hub see Print Scan Hub Windows P 84 If the problem persists proceed to step 2 2 If you use a non Fuji Xerox toner cartridges enable the non genuine toner option Refer For details see Non Genuine Mode P 170 If the problem persists proceed to step 3 3 Disable the toner saving mode in the print d...

Page 143: ...Refer For details see Replacing the Drum Cartridges P 103 and Demo Page P 44 If the problem persists contact Fuji Xerox local representative office or an authorized dealer Problem Action Toner smears or toner comes off 1 The print media surface may be uneven Change the paper type in the print driver For example change the plain paper to thick aOn the Paper Output tab change the paper type setting ...

Page 144: ...e toner cartridges are installed correctly Refer For details see Replacing the Toner Cartridges P 101 If the problem persists proceed to step 2 2 Make sure that the drum cartridges are installed correctly Refer For details see Replacing the Drum Cartridges P 103 If the problem persists proceed to step 3 3 Replace the drum cartridges and print a Demo Page for verification Refer For details see Repl...

Page 145: ...ersists proceed to step 3 3 Disable the toner saving mode in the print driver aOn the Image Options tab check that Off is selected in the Draft Mode drop down menu If the problem persists proceed to step 4 4 The print media surface may be uneven Change the paper type in the print driver For example change the plain paper to thick aOn the Paper Output tab change the paper type setting If the proble...

Page 146: ...Replace the drum cartridges and print a Demo Page for verification Refer For details see Replacing the Drum Cartridges P 103 and Demo Page P 44 If the problem persists contact Fuji Xerox local representative office or an authorized dealer Problem Action Part or the entire printout is black 1 Make sure that the drum cartridges are installed correctly Refer For details see Replacing the Drum Cartrid...

Page 147: ...ks 1 Clean inside the printer by using the cleaning rod and print a Demo Page for verification Refer For details see Cleaning the LED Print Head P 110 and Demo Page P 44 If the problem persists proceed to step 2 2 Make sure that the drum cartridges are installed correctly Refer For details see Replacing the Drum Cartridges P 103 If the problem persists proceed to step 3 3 Replace the drum cartridg...

Page 148: ...dia P 64 If the problem persists proceed to step 2 2 Raise the transfer unit voltage Refer For details see Adjust 2nd BTR P 57 3 Replace the drum cartridges and print a Demo Page for verification Refer For details see Replacing the Drum Cartridges P 103 and Demo Page P 44 If the problem persists contact Fuji Xerox local representative office or an authorized dealer ...

Page 149: ...rease the value If the problem persists proceed to step 3 2b Adjust the transfer bias aPress the Menu button b Press the or button to select Administrator Menu and then press the button c Press the or button to select Maintenance Mode and then press the button dPress the or button to select Adjust TransferBelt and then press the button e Select K Offset or YMC Offset and then increase the value If...

Page 150: ...s light induced fatigue pattern 1 Replace the drum cartridges and print a Demo Page for verification Refer For details see Replacing the Drum Cartridges P 103 and Demo Page P 44 If the problem persists contact Fuji Xerox local representative office or an authorized dealer ...

Page 151: ...ife of the toner cartridge and the drum cartridge If the problem persists proceed to step 4a or 4b 4a If you use a non Fuji Xerox toner cartridge enable the non genuine toner option Refer For details see Non Genuine Mode P 170 If the problem persists proceed to step 5 4b If you use a Fuji Xerox toner replace the drum cartridges and print a Demo Page for verification Refer For details see Replacing...

Page 152: ...ing procedure uses the Printer Control Language PCL driver as an example 1 Set Screen to Fineness in the print driver aOn the Advanced tab set Screen under Image Options to Fineness If the problem persists proceed to step 2 2 Set Image Quality to High Quality in the print driver aOn the Color Options tab make sure that Output Color is set to Color b Select High Quality from Image Quality If the pr...

Page 153: ...g the Drum Cartridges P 103 and Demo Page P 44 If the problem persists contact Fuji Xerox local representative office or an authorized dealer Problem Action The printout has diagonal lines 1 Replace the drum cartridges and print a Demo Page for verification Refer For details see Replacing the Drum Cartridges P 103 and Demo Page P 44 If the problem persists contact Fuji Xerox local representative o...

Page 154: ...roperly If the problem persists proceed to step 5 5 Replace the print media with the freshly unpackaged undamaged one If the problem persists contact Fuji Xerox local representative office or an authorized dealer Problem Action The printout is damaged on its leading edge 1 Adjust the paper guides properly If the problem persists proceed to step 2 2 When using the bypass tray reverse the print medi...

Page 155: ... to step 2 2 Use any of the trays in place of the bypass tray If the problem persists proceed to step 3 3 Make sure that the margins are set correctly on the program being used If the problem persists contact Fuji Xerox local representative office or an authorized dealer Problem Action Color registration is out of alignment 1 Change the paper type in the print driver If the problem persists procee...

Page 156: ...ng paper other than the above proceed to steps 2d and 2e 2a Use print media with a weight of 216 gsm or less If the problem persists proceed to step 3a 2b Use print media with a weight of 60 gsm or more If the problem persists proceed to step 3a 2c Load coated paper one sheet at a time If the problem persists proceed to step 3b 2d Make sure that the print media is not curled If the problem persist...

Page 157: ... step 3a 2b Use thin paper that is 60 gsm or more If the problem persists proceed to step 3d 2c Load coated paper one sheet at a time If the problem persists proceed to step 3b 2d Make sure that the envelope is properly loaded in the bypass tray as instructed Refer For details see Loading Envelopes P 75 If the problem persists proceed to step 3c 2e Make sure that the print media is not damp If the...

Page 158: ...per proceed to step 2a If using other type of print media proceed to step 2b 2a Load coated paper one sheet at a time If the problem persists proceed to step 3 2b Use print media that is not damp If the problem persists proceed to step 3 3 Flex fan and straighten the print media If the problem persists proceed to step 4 4 Wipe the retard roller and paper feed rollers of tray1 or the optional 550 s...

Page 159: ...e noise perform the color registration adjustment Refer For details see Adjust ColorRegi P 57 If the problem persists proceed to step 2 2 Replace the waste toner box Refer For details see Replacing the Waste Toner Box P 108 If the problem persists proceed to step 3 3 Replace the drum cartridges and print a Demo Page for verification Refer For details see Replacing the Drum Cartridges P 103 and Dem...

Page 160: ... be either deleted corrupt or may not be readable Import the certificate and enable the security settings again A certificate cannot be set with Certificate Details The validity period of the certificate may be expired Make sure that the time setting of the printer is correct and whether the validity period of the certificate has expired The certificate path is invalid The certificate chain path v...

Page 161: ...utton Configuration Press the WPS button on the access point or wireless router within 2 minutes after starting the WPS operation on the printer For details about the access point or wireless router see the manual supplied with the access point or wireless router Cannot set up wireless connection with WPS PIN Wi Fi Protected Setup Personal Identification Number Check if the PIN you have entered on...

Page 162: ...l 550 sheet feeder does not work correctly Make sure that the optional 550 sheet feeder is correctly installed on the printer Re install the feeder Refer For details see Removing the Optional 550 Sheet Feeder P 120 and see the installation instruction that comes with the optional 550 sheet feeder Make sure that the print media is loaded correctly Refer For details see Loading Print Media in Tray1 ...

Page 163: ...ll for printer service be prepared to describe the problem you are experiencing or the error message that appears You need to know the model type and serial number SER of your printer See the plate on the rear of the printer and write down the serial number ...

Page 164: ...inters 2 Right click the printer and then select Printer properties 3 Select the Configuration tab and then click About 4 Click Fuji Xerox Web Site Your web browser launches and our web site is displayed 5 Follow the instructions on the web site and then download the desired software Note The URL of the download service page is as follows http www fujixeroxprinters com For the latest information a...

Page 165: ...Appendix 165 Appendix Specifications 166 Non Genuine Mode 170 Contacting Fuji Xerox 171 ...

Page 166: ...duced depending on the paper type paper size and printing conditions First Print Time A4 Color 9 2 seconds Monochrome 8 2 seconds Important When feeding paper from tray1 The values may vary depending on the output environment Print Resolution 1200 x 2400 dpi Halftone 256 tones color 16 7 million colors Paper Size Standard 250 sheet tray Tray1 A4 B5 A5 A6 16K Legal Folio Letter Executive Envelopes ...

Page 167: ...the back of printed paper or if the environment of use is dry cold or hot and humid climates For details contact the Fuji Xerox local representative office or an authorized dealer Paper Tray Capacity Standard Tray1 250 sheets Bypass Tray 50 sheets Optional Optional 550 Sheet Feeder 550 sheets x 1 tray Max 850 sheets Standard Optional 550 Sheet Feeder Important When using 80 gsm paper Output Tray C...

Page 168: ...Windows Server 2012 R2 64 bit Windows Server 2012 64 bit Windows Server 2008 R2 64 bit Windows Server 2008 32 bit Windows Server 2008 64 bit OS X 10 11 El Capitan OS X 10 10 Yosemite OS X 10 9 Mavericks OS X 10 8 Mountain Lion Mac OS X 10 7 Lion Important For information about the latest supported OS visit the Fuji Xerox web site Interface Standard Ethernet 1000BASE T 100BASE TX 10BASE T USB 2 0 H...

Page 169: ...toner cartridges Approximately 23 7 Kg without toner cartridges Usage environment During Use Temperature 10 32 C Humidity 10 85 except malfunctions due to dew condensation Non Use Temperature 20 40 C Humidity 5 85 except malfunctions due to dew condensation Important Until the conditions temperature and humidity inside the printer become acclimated to the installation environment print quality may...

Page 170: ...se of the Non Genuine mode may also cause the printer to break down and any repair charges for such break down will be incurred by users To disable the Non Genuine mode select Off for Non Genuine toner on the operator panel 1 Press the Menu button 2 Press the or button to select Administrator Menu and then press the button 3 Press the or button to select Maintenance Mode and then press the button ...

Page 171: ...settings verification of functionality of Fuji Xerox supplied products replacement of customer replaceable units clearing paper misfeeds and cleaning the unit and other prescribed routine and preventative maintenance If the Customer s product contains features that enable Fuji Xerox or its authorized service representative to diagnose and repair problems with the product remotely Fuji Xerox may re...

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Fuji Xerox DocuPrint CP315 dw, User Manual

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