Extreme Networks ExtremeWare XOS 11.3, Manual

Page: 626 / 698

Troubleshooting
ExtremeWare XOS 11.3 Concepts Guide
626
enable log debug-mode
disable log debug-mode
After debug mode has been enabled, you can configure EMS to capture specific debug information from
the switch. Details of EMS can be found in
Chapter 8 , “ Status Monitoring and Statistics ,” on page 181 .
Saving Debug Information to the Memory Card
You can save switch data and statistics to either an external memory card installed in the external
compact flash slot of an MSM (modular switches only) or the internal memory card that comes
preinstalled in the Summit X450 switch. With assistance from Extreme Networks Technical Support
personnel, you can configure the switch to capture troubleshooting information, such as a core dump
file, to the specified memory card.
The switch only generates core dump files in the following situations:
●
If an ExtremeWare XOS process fails.
●
When forced under the guidance of Extreme Networks Technical Support.
The core dump file contains a snapshot of the process when the error occurred.
NOTE
Use the commands described in this section only under the guidance of Extreme Networks Technical Support
personnel to troubleshoot the switch.
This section describes the following topics:
●
Enabling the Switch to Send Debug Information on page 627
●
Copying Debug Information on page 627
●
Managing Files on the External Memory Card—Modular Switches Only on page 627
Modular Switches Only—Before you can enable and save process core dump information to the external
memory card, you must install an external memory card into the external compact flash slot of the
MSM. For more information about installing an external compact flash memory card, please refer to the
Extreme Networks Consolidated XOS Hardware Installation Guide .
Enabling the Switch to Send Debug Information
To enable the switch to save process core dump information to the specified memory card, use the
following command:
configure debug coredumps [internal-memory | memorycard | off]
Where the following is true:
●
internal-memory
—Specifies that saving debug information to the internal memory card is enabled.
Use this parameter only under the guidance of Extreme Networks Technical Support personnel.
(This parameter is available only on the Summit X450 switch.)
●
memorycard
—Specifies that saving debug information to the external memory card is enabled. Use
this parameter only under the guidance of Extreme Networks Technical Support personnel. (This
parameter is available only on modular switches.)