Extreme Networks ExtremeWare XOS 11.3, Manual

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Troubleshooting
ExtremeWare XOS 11.3 Concepts Guide
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Alternatively, another user having administrator access level can log in and initialize the device. This
will return all configuration information (including passwords) to the initial values.
In the case where no one knows a password for an administrator level user, contact your supplier.
MSM Prompt—Modular Switches Only
You do not know which MSM you are connected to:
If you use a console connection to access and configure the switch, you should connect to the console
port of the primary MSM, not the backup MSM. To determine which console port you are connected to
issue the
show switch
command. The output displays both the primary and backup MSMs, if installed,
and an asterisk (*) appears to the right of the MSM you are connected to.
The following truncated sample output indicates that you are connected to MSM-A, the primary MSM:
MSM: MSM-A * MSM-B
You have user privileges, not administrator privileges, on the backup MSM:
If you establish a console connection to access the backup MSM, only user privileges are available. This
is true regardless of the privileges configured on the primary MSM. If you enter an administrator level
command on the backup MSM, the switch displays a message stating that the command is only
supported on the primary MSM.
Command Prompt
You do not know if the switch configuration has been saved:
If an asterisk (*) precedes the command prompt, a new change to the switch configuration has not been
saved. To save the configuration, issue the
save configuration
command. After you save the
configuration, the asterisk (*) no longer precedes the command prompt.
You do not know if you are logged in as an administrator or a user:
Observe the console prompt. If you are logged in as an administrator, the prompt ends with the hash
symbol(#). If you are logged in as a user, the prompt ends with a greater than sign (>).
The following is sample output from an administrator-level account:
BD-10808.1 #
The following is sample output from a user-level account:
BD-10808.1 >
Port Configuration
No link light on 10/100 Base port:
If patching from a switch to another switch, ensure that you are using a category 5 (CAT5) crossover
cable. This is a CAT5 cable that has pins 1 and 2 on one end connected to pins 3 and 6 on the other end.