Epson WF-3820 Series User Manual Download Page 229 | Manualshive

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Make sure that you are not using an old ink cartridge.

For best results, Epson recommends using up ink cartridges before the best before date printed on the package,
or within six months of opening the package, whichever is earlier.

If you cannot solve the problem by checking the solutions above, you may need to request repairs. Contact Epson
support.

Related Information

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“Before Contacting Epson” on page 376

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“Contacting Epson Support” on page 376

Solving Problems

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Cannot Solve Printing or Copying Problems

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Summary of Contents for WF-3820 Series

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6431 01 EN ...

Page 2: ...ze and Type Settings 28 List of Paper Type 29 Loading Paper 30 Loading Pre punched Paper 30 Loading Long Papers 31 Placing Originals Placing Originals 33 Originals that are not Supported by the ADF 34 Inserting and Removing a Memory Device Inserting and Removing an External USB Device 36 Sharing Data on a Memory Device 36 Printing Printing Documents 39 Printing from a Computer Windows 39 Printing ...

Page 3: ...ax Features 104 Feature Sending Faxes 104 Feature Receiving Faxes 105 Feature PC FAX Send Receive Windows Mac OS 105 Features Various Fax Reports 106 Feature Security when Sending and Receiving Faxes 106 Features Other Useful Features 106 Sending Faxes Using the Printer 107 Selecting Recipients 107 Various Ways of Sending Faxes 108 Receiving Faxes on the Printer 110 Receiving Incoming Faxes 111 Re...

Page 4: ...at has been Connected to the Network 231 Using a Network Printer from a Second Computer 231 Using a Network Printer from a Smart Device 232 Re setting the Network Connection 232 When Replacing the Wireless Router 232 When Changing the Computer 233 Changing the Connection Method to the Computer 234 Making Wi Fi Settings from the Control Panel 236 Connecting a Smart Device and Printer Directly Wi Fi...

Page 5: ...e Control Panel 304 Settings to Use the Printer 306 Using the Print Functions 306 Setting Up AirPrint 312 Configuring a Mail Server 313 Setting a Shared Network Folder 317 Making Contacts Available 333 Preparing to Scan 340 Making Fax Features Available 342 Making Basic Operation Settings for the Printer 352 Problems when Making Settings 355 Managing the Printer 356 Disabling the External Interfac...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Searching for Information 7 Printing Only the Pages You Need 8 About This Manual 8 Trademarks 10 Copyright 10 ...

Page 7: ...te at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name and then go to Support http epson sn Searching for Information The PDF manual allows you to search for information you are looking for by keyword or jump directly to specific ections using the bookmarks This sectio...

Page 8: ...5 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference information used in this manual Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage...

Page 9: ... following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows XP Professional x64 Edition operating system Microsoft Windows Server...

Page 10: ...s Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour ColorSync Safari AirPrint iPad iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the ba...

Page 11: ...ith Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resu...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Protecting Your Personal Information 15 ...

Page 13: ...r in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on y...

Page 14: ... to use the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong...

Page 15: ... Printer with a Wireless Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authorized personnel representing the medical facilities and follow all posted warnings and directions on the medical equipment Radio w...

Page 16: ...Part Names and Functions Front 17 Inside 18 Rear 19 ...

Page 17: ...ginals straight into the printer Slide to the edge of the originals D ADF document support Supports originals over A4 size E ADF output tray Holds originals ejected from the ADF F Paper cassette Loads paper A Output tray Holds the ejected paper B Edge guide Feeds the paper straight into the printer Slide to the edges of the paper Part Names and Functions Front 17 ...

Page 18: ...the ADF such as envelopes or thick books C Control panel Allows you to make settings and perform operations on the printer Also displays the printer s status D External interface USB port Connects memory devices Inside A Scanner unit Scans placed originals Open when replacing ink cartridges or removing jammed paper inside the printer Part Names and Functions Inside 18 ...

Page 19: ...enance box is a container that collects a very small amount of surplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C LAN port Connects a LAN cable D USB port Connects a USB cable to connect with a computer E AC inlet Connects the power cord F LINE port Connects a phone line G EXT port Connects external phone devices Part Names and Functions Rear 19 ...

Page 20: ...Guide to the Control Panel Control Panel 21 Home Screen Configuration 22 Menu Screen Configuration 24 Entering Characters 25 Viewing Animations 25 ...

Page 21: ... menu from this screen E Displays the list of settings registered to the Preset You can also register new favorite settings F Turns on when received documents that have not yet been read printed or saved are stored in the printer s memory G Displays the home screen H Displays menus and messages You can change the angle of the control panel When no operations are performed for a specific length of ...

Page 22: ...so make this setting from the Settings menu Settings General Settings Basic Settings Sound Indicates whether or not Quiet Mode is set for the printer When this feature is enabled the noise made by printer operations is reduced but print speed may slow down However noises may not be reduced depending on the selected paper type and print quality Indicates that Mute is set for the printer D Displays ...

Page 23: ...to make settings related to maintenance printer settings and operations G Scrolls the screen to the right Guide to the Network Icon The printer is not connected to a wired Ethernet network or unset it The printer is connected to a wired Ethernet network The printer is not connected to a wireless Wi Fi network The printer is searching for SSID unset IP address or having a problem with a wireless Wi...

Page 24: ...ck mark Grayed out items are not available Select the item to check why it is unavailable If any problems occur is displayed on the item Select the icon to check how to solve the problem D Starts operations using the current settings Items vary depending on the menu Copies Displays the on screen keypad allowing you to enter the number of copies Preview Displays a preview of the image before printi...

Page 25: ...ntly used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character H Deletes a character to the left Deletes a character to the right when the cursor is at the start of the line and there are no characters to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Di...

Page 26: ... Select How To at the bottom of the operation screen Displays the context sensitive animation Guide to the Control Panel Viewing Animations 26 ...

Page 27: ...Loading Paper Paper Handling Precautions 28 Paper Size and Type Settings 28 Loading Paper 30 ...

Page 28: ... printed paper Reduce the number of sheets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up ...

Page 29: ...mum printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Epson Business Paper Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semigloss Eps...

Page 30: ...imations Select Finish to close the animation screen Loading Pre punched Paper Load a single sheet of pre punched paper in the paper cassette Paper size A4 B5 A5 A6 Letter Legal Adjust the print position of your file to avoid printing over the holes Automatic 2 sided printing is not available for pre punched paper Select Letterhead or Preprinted as the paper type setting Loading Paper Loading Pape...

Page 31: ...ting Make sure the end of the paper is cut perpendicularly A diagonal cut may cause paper feed problems Do not touch paper that is being fed or ejected It could injure your hand or cause print quality to decline Loading Paper Loading Paper Loading Long Papers 31 ...

Page 32: ...Placing Originals Placing Originals 33 Originals that are not Supported by the ADF 34 ...

Page 33: ... cover Otherwise you may be injured cImportant When placing bulky originals such as books prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displ...

Page 34: ...isfeeding may wrinkle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to...

Page 35: ...Inserting and Removing a Memory Device Inserting and Removing an External USB Device 36 Sharing Data on a Memory Device 36 ...

Page 36: ...d by USB or over a network write access is only allowed to the computers that are connected by the method you selected on the printer To write to the memory device enter Settings General Settings Printer Settings Memory Device Interface File Sharing on the control panel and then select a connection method Note It takes a while to recognize data from a computer if a large memory device such as 2 TB...

Page 37: ...e displayed correctly when another memory device is inserted To access a memory device through the network select Go Connect to Server from the menu on the desktop Enter a printer name cifs XXXXX or smb XXXXX Where XXXXX is the printer name in the Server Address and then click Connect Related Information Memory Device Specifications on page 294 Inserting and Removing a Memory Device Sharing Data o...

Page 38: ...Printing Printing Documents 39 Printing on Envelopes 73 Printing Photos 74 Printing Web Pages 77 Printing Using a Cloud Service 78 ...

Page 39: ...ay differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 30 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer Windows 39 ...

Page 40: ...ed To change the settings click Cancel and then repeat the procedure from step 2 If you want to cancel printing on your computer right click on your printer in Devices and Printers Printer or in Printers and Faxes Click See what s printing right click on the job you want to cancel and then select Cancel However you cannot cancel a print job from the computer once it has been completely sent to the...

Page 41: ... of paper on which you print Quality Select the pint quality you want to use for printing Available settings depend on the paper type you select Selecting High provides higher quality printing but the printing speed may be slower Color Select whether to print in color or in monochrome 2 Sided Printing Allows you to perform 2 sided printing Settings You can specify the binding edge and the binding ...

Page 42: ... hide the current setting list screen Restore Defaults Return all settings to their factory default values The settings on the More Options tab are also reset to their defaults Ink Levels Displays the approximate ink level More Options Tab Printing Presets Add Remove Presets You can add or remove your own presets for frequently used print settings Select the preset you want to use from the list Do...

Page 43: ...Allows you to make settings for anti copy patterns watermarks or headers and footers Add Delete Allows you to add or remove any anti copy patterns or watermarks that you want to use Settings Allows you to set the printing method for anti copy patterns or watermarks Header Footer You can print information such as a user name and printing date in headers or footers You can then set color font size o...

Page 44: ... Here you can confirm the status of the printer and the consumables Monitoring Preferences Allows you to make settings for items on the EPSON Status Monitor 3 window Extended Settings Allows you to make a variety of settings Right click each item to view the Help for more details Print Queue Displays the jobs waiting to be printed You can check pause or resume print jobs Language Changes the langu...

Page 45: ...e Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it Main Tab on page 41 More Options Tab on page 42 5 Click Print The next time you want to print using the same settings select the registered setting name from Printing Presets and click OK Related Information Loading Paper on page 30 Printing Using Easy Settings on pa...

Page 46: ...inter 1 On the printer driver s Main tab select the method of 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK 3 Click Print Density make the appropriate settings and then click OK When setting Print Density you can adjust print density according to the document type Note This setting is not available when you select manual 2 sided printing Printing may be slow dep...

Page 47: ...accessed over a network or is used as a shared printer 1 On the printer driver s Main tab select the type of long edge binding you want to use from 2 Sided Printing 2 Click Settings select Booklet and then select Center Binding or Side Binding Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printin...

Page 48: ... a single sheet of paper Note This feature is not available with borderless printing 1 On the printer driver s Main tab select 2 Up 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 41 More Options Tab on page 42 4 Click P...

Page 49: ...et in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 41 More Options Tab on page 42 3 Click Print Related Information Loading Paper on page 30 Print...

Page 50: ...elect the paper size you want to print on from the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage Select Center to print the images in the center of the page 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 41 More Options Tab on page 42 5 Click Print Related Information Loading Paper on page 30 Print...

Page 51: ...t 2x1 Poster 2x2 Poster 3x3 Poster or 4x4 Poster as the Multi Page setting 2 Click Settings make the appropriate settings and then click OK Note Print Cutting Guides allows you to print a cutting guide 3 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 41 More Options Tab on page 42 4 Click Print Related Information Loading Paper on page 30 Prin...

Page 52: ... 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides 1 Prepare Sheet 1 and Sheet 2 Cut off the margins of Sheet 1 along the vertical blue line through the center of the top and bottom cross marks Printing Printing Documents Printing from a Computer Windows 52 ...

Page 53: ...marks then temporarily tape the two sheets together from the back 3 Cut the taped sheets in two along the vertical red line through the alignment markers this time the line to the left of the cross marks Printing Printing Documents Printing from a Computer Windows 53 ...

Page 54: ...t steps 1 to 4 to tape Sheet 3 and Sheet 4 together 6 Cut off the margins of Sheet 1 and Sheet 2 along the horizontal blue line through the center of the left and right side cross marks Printing Printing Documents Printing from a Computer Windows 54 ...

Page 55: ...e the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 55 ...

Page 56: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 56 ...

Page 57: ...h a Header and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer Printing Printing Documents Printing from a Computer Windows 57 ...

Page 58: ... your printouts If you print with an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Copy paper Letterhead Recycled Color Preprinted High Quality Plain Paper or Thick paper Borderless Not selected Quality Standard 2 Sided Printing Off Manual Long ed...

Page 59: ...nt to combine with the current file and then repeat the above steps 4 When you select a print job added to Print Project Lite in the Job Arranger Lite window you can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click ...

Page 60: ...ting 2 Select an option from the Color Universal Print setting 3 Enhancement Options to make further settings 4 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 41 More Options Tab on page 42 5 Click Print Note Certain characters may be altered by patterns such as appearing as Application specific patterns and underlines may alter content printe...

Page 61: ... the color is changed or becomes unnatural print in a mode other than PhotoEnhance 1 On the printer driver s More Options tab select the method of color correction from the Color Correction setting Automatic This setting automatically adjusts the tone to match the paper type and print quality settings Custom Click Advanced you can make your own settings 2 Set the other items on the Main and More O...

Page 62: ...itions Paper Type Plain paper Letterhead Recycled Color Preprinted High Quality Plain Paper Thick paper Epson Photo Quality Ink Jet Epson Matte or Envelope Quality Standard 1 On the printer driver s Maintenance tab click Extended Settings and then select Barcode mode 2 Set the other items on the Main and More Options tabs as necessary and then click OK Main Tab on page 41 More Options Tab on page ...

Page 63: ...ls 1 Load paper in the printer Loading Paper on page 30 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog If necessary click Show Details or d to expand the print window 4 Select your printer 5 Select Print Settings from the pop up menu Printing Printing Documents Printing from a Computer Mac OS 63 ...

Page 64: ...on in the Dock Select the job you want to cancel and then do one of the following However you cannot cancel a print job from the computer once it has been completely sent to the printer In this case cancel the print job by using the printer s control panel OS X Mountain Lion or later Click next to the progress meter Mac OS X v10 6 8 to v10 7 x Click Delete Related Information Available Paper and C...

Page 65: ...der and sorted into sets Pages to Print Select to print only odd pages or even pages Page Order Select to print from the top or the last page Scale to fit paper size Prints to fit to the paper size you loaded Destination Paper Size Select the paper size to print on Scale down only Select this when you want to reduce the size only if the print data is too large for the paper size loaded in the prin...

Page 66: ... mirror Menu Options for Color Options Manual Settings Adjusts the color manually In Advanced Settings you can select detailed settings PhotoEnhance Produces sharper images and more vivid colors by automatically adjusting the contrast saturation and brightness of the original image data Off No Color Adjustment Print without enhancing or adjusting the color in any way Menu Options for Two sided Pri...

Page 67: ...g If you do not use paper that is suitable for 2 sided printing the print quality may decline and paper jams may occur Paper for 2 Sided Printing on page 261 Depending on the paper and the data ink may bleed through to the other side of the paper 1 Select Two sided Printing Settings from the pop up menu 2 Select the bindings in Two sided Printing 3 Select the type of original in Document Type Note...

Page 68: ...u can print several pages of data on a single sheet of paper 1 Select Layout from the pop up menu 2 Set the number of pages in Pages per Sheet the Layout Direction page order and Border Menu Options for Layout on page 64 3 Set the other items as necessary 4 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 63 Printing Printing Documents Printing from a C...

Page 69: ...Select Scale to fit paper size 4 Select the paper size you loaded in the printer as the Destination Paper Size setting 5 Set the other items as necessary 6 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 63 Printing a Reduced or Enlarged Document at any Magnification You can reduce or enlarge the size of a document by a specific percentage Printing Pri...

Page 70: ...te PhotoEnhance adjusts the color by analyzing the location of the subject Therefore if you have changed the location of the subject by reducing enlarging cropping or rotating the image the color may change unexpectedly Selecting the borderless setting also changes the location of the subject resulting in changes in color If the image is out of focus the tone may be unnatural If the color is chang...

Page 71: ...nel 5 Select the print document menu on the home screen 6 Select the document you want to print 7 Start printing Printing Documents Using AirPrint AirPrint enables instant wireless printing from iPhone iPad iPod touch and Mac without the need to install drivers or download software Note If you disabled paper configuration messages on your printer control panel you cannot use AirPrint See the link ...

Page 72: ...asily Operating the Printer from a Smart device Epson Smart Panel on page 266 3 Connect your smart device to the wireless router 4 Start Epson Smart Panel 5 Select the print document menu on the home screen 6 Select the document you want to print 7 Start printing Printing Documents Using Epson Print Enabler You can wirelessly print your documents emails photos and web pages right from your Android...

Page 73: ...inting from Android smart phones or tablets 1 Install Mopria Print Service from Google Play 2 Load paper in the printer 3 Set up your printer for wireless printing See the link below http epson sn 4 Connect your Android device to the same wireless network that your printer is using 5 Print from your device to your printer Note For more details access the Mopria Web site at https mopria org Related...

Page 74: ...Select the size as the Paper Size setting 5 Select Print Settings from the pop up menu 6 Select Envelope as the Media Type setting 7 Set the other items as necessary 8 Click Print Printing Photos Printing JPEG Files from a Memory Device You can print JPEG files from a memory device connected to the printer 1 Connect the memory device to the printer s external interface USB port Inserting and Remov...

Page 75: ... paper The long side of the image is cropped if it extends beyond the long side of the paper This feature may not work for panorama photos Quality Select High for higher quality printing but the printing speed may be slower Date Select the format of the date the photo was taken or saved The date is not printed for some layouts Enhance Select this mode to improve the brightness contrast and saturat...

Page 76: ...with information Fit Frame Select On to crop the photo to fit into the selected photo layout automatically If the aspect ratio of the image data and the paper size is different the image is automatically enlarged or reduced so that the short sides match the short sides of the paper The long side of the image is cropped if it extends beyond the long side of the paper This feature may not work for p...

Page 77: ...erations may differ depending on the device 1 Set up your printer for wireless printing 2 If Epson iPrint is not installed install it Installing Epson iPrint on page 266 3 Connect your smart device to the wireless router 4 Open the web page you want to print in your web browser app 5 Tap Share from the menu of the web browser application 6 Select iPrint 7 Tap Print Printing Printing Web Pages Prin...

Page 78: ...is for iOS and Android and allows you to print or scan from a smartphone or tablet You can print documents images and web sites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Ep...

Page 79: ...s Epson Connect Services Unregister to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 79 ...

Page 80: ...Copying Available Copying Methods 81 Basic Menu Options for Copying 85 Advanced Menu Options for Copying 86 ...

Page 81: ...riginals You can copy the originals of fixed size or custom size by color or monochrome 1 Load paper in the printer Loading Paper on page 30 2 Place the originals Placing Originals on page 33 3 Select Copy on the home screen 4 Select the Copy tab and then select B W or Color 5 Tap x Copying Available Copying Methods Copying Originals 81 ...

Page 82: ... scanner glass Placing Originals on page 33 2 Select Copy on the home screen 3 Select the Copy tab and then select 2 Sided and then select the 2 sided menu option you want to perform 4 Specify the original orientation and the binding position and then select OK 5 Tap x Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Place the originals Placing Originals on pa...

Page 83: ...rection Left Direction cImportant If you want to copy originals that are not supported by the ADF use the scanner glass Originals that are not Supported by the ADF on page 34 Note You can also place the originals on the scanner glass Placing Originals on page 33 2 Select Copy on the home screen 3 Select the Advanced Settings tab select Multi Page and then select 2 up or 4 up 4 Specify the layout o...

Page 84: ...er 4 Tap x on the Copy tab Copying Originals Using Good Quality You can copy originals without shadows and punched holes 1 Place the originals Placing Originals on page 33 2 Select Copy on the home screen 3 Select the Advanced Settings tab and then enable Remove Shadow or Remove Punch Holes or adjust the image quality in Image Quality 4 Specify the settings as necessary and then select OK 5 Tap x ...

Page 85: ...ing on other settings you made Color Mode Select whether to copy in color or in monochrome B W Copies the original in black and white monochrome Color Copies the original in color 2 Sided Select 2 sided layout 1 1 Sided Copies one side of an original onto a single side of paper 1 2 Sided Copies two single sided originals onto both sides of a single sheet of paper Select the orientation of your ori...

Page 86: ...the corner mark of the scanner glass are detected as the scan area but the margins at the opposite side may be cropped Reduce to Fit Paper Copies the scanned image at a smaller size than the Reduce Enlarge value to fit within the paper size If the Reduce Enlarge value is larger than the paper size data may be printed beyond the edges of the paper Actual Size Copies at 100 magnification A4 A5 and o...

Page 87: ...ltiple originals Group Same Pages Copies the originals by page as a group Collate Page Order Copies the originals collated in order and sorted into sets Orientation Original Select the orientation of your original Image Quality Adjust image settings Contrast Adjust the difference between the bright and dark parts Saturation Adjust the vividness of the colors Red Balance Green Balance Blue Balance ...

Page 88: ...thin the paper size If the Reduce Enlarge value is larger than the paper size data may be printed beyond the edges of the paper Remove Shadow Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying ID Card Copy Scans both sides of an ID card and copies onto one side of...

Page 89: ...ing Originals to a Network Folder 90 Scanning Originals to an Email 93 Scanning Originals to a Computer 96 Scanning Originals to a Memory Device 97 Scanning Originals to the Cloud 99 Scanning Using WSD 100 Scanning Originals to a Smart Device 102 ...

Page 90: ...vice You can send scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Originals to the Cloud on page 99 Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature Scanning Using WSD on page 100 Scanning Directly from Smart Devices You can save scanned images directly to a smart device such a...

Page 91: ... x Destination Menu Options for Scanning to a Folder Keyboard Open the Edit Location screen Enter the folder path and set each item on the screen Edit Location Enter the folder path and set each item on the screen Communication Mode Select the communication mode for the folder Location Required Enter a folder path in which to save the scanned image User Name Enter a user name to log on to the spec...

Page 92: ...n Password To create a PDF file that requires a password when printing or editing set Permissions Password Quality Resolution Select the scanning resolution Original Type Select the type of your original Scan Area Select the scan area To crop the white space around the text or image when scanning select Auto Cropping To scan at the maximum area of the scanner glass select Max Area Orientation Orig...

Page 93: ... contacts in advance so that you can easily specify the address by selecting it from your contacts Make sure the printer s Date Time and Time Difference settings are correct Access the menus from Settings General Settings Basic Settings Date Time Settings 1 Place the originals Placing Originals on page 33 2 Select Scan Email on the control panel 3 Specify the recipient Recipient Menu Options for S...

Page 94: ...ade Color Mode Select whether to scan in color or in monochrome File Format Select the format in which to save the scanned image When you select PDF PDF A or TIFF as the file format select whether to save all originals as one file multi page or save each original separately single page Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF as the sa...

Page 95: ... Remove the punch holes that appear in the scanned image You can specify the area to erase the punch holes by entering a value in the box on the right Erasing Position Select the position to remove the punch holes Orientation Original Select the orientation of the original Subject Enter a subject for the email in alphanumeric characters and symbols Attached File Max Size Select the maximum file si...

Page 96: ... OS Select Go Applications Epson Software 1 Place the originals Placing Originals on page 33 2 Select Scan Computer on the control panel 3 Select a computer on which to save the scanned images If the Select Computer screen is displayed select the computer from the screen If the Scan to Computer screen is displayed and the computer is already selected make sure the selected computer is correct If y...

Page 97: ...ings you made B W Color Select whether to scan in monochrome or in color File Format Select the format in which to save the scanned image When you select PDF PDF A or TIFF as the file format select whether to save all originals as one file multi page or save each original separately single page Compression Ratio Select how much to compress the scanned image PDF Settings When you have selected PDF ...

Page 98: ...urround Remove the shadows at the edge of the original Center Remove the shadows of the binding margin of the booklet Remove Punch Holes Remove the punch holes that appear in the scanned image You can specify the area to erase the punch holes by entering a value in the box on the right Erasing Position Select the position to remove the punch holes Orientation Original Select the orientation of the...

Page 99: ... may not be available depending on other settings you made B W Color Select whether to scan in monochrome or in color File Format Select the format in which to save the scanned image When you select PDF as the file format select whether to save all originals as one file multi page or save each original separately single page Advanced Menu Options for Scanning to the Cloud Note The items may not be...

Page 100: ... the punch holes by entering a value in the box on the right Erasing Position Select the position to remove the punch holes Orientation Original Select the orientation of the original Clear All Settings Resets the scan settings to their defaults Scanning Using WSD Note This feature is only available for computers running Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista If you are using Win...

Page 101: ... printer on 2 Click start and then click Network on the computer 3 Right click the printer and then click Install Click Continue when the User Account Control screen is displayed Click Uninstall and start again if the Uninstall screen is displayed Note The printer name you set on the network and model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name se...

Page 102: ...s displayed Select the printer name when using with WSD Scanning Originals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device Epson Smart Panel screens are subject to change without notice Epson Smart Panel contents may vary depending on the product 1 Place the originals Placing Originals on page 33 2 Start Epson Smart Panel on your smart device 3 Select scan men...

Page 103: ...s Printer s Fax Features 104 Sending Faxes Using the Printer 107 Receiving Faxes on the Printer 110 Menu Options for Faxing 114 Menu Options for Inbox 117 Using Other Faxing Features 118 Sending a Fax from a Computer 119 Receiving Faxes on a Computer 122 ...

Page 104: ...s on page 286 Overview of this Printer s Fax Features Feature Sending Faxes Sending Methods Sending automatically When you scan an original by tapping x Send the printer dials the recipients and sends the fax Sending Faxes Using the Printer on page 107 Sending manually When you perform a manual check on the line connection by dialing the recipient tap x Send to start sending a fax directly Sending...

Page 105: ...g a Connected Phone You can receive faxes by only operating an external phone device Basic Settings on page 278 Making Settings When You Connect a Phone Device on page 348 Destinations of Received Faxes Received faxes are printed by default You can make settings to save received faxes to the inbox and or an external memory device If you save in the inbox you can check the contents on the screen Fa...

Page 106: ...ax Report on page 116 Feature Security when Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for the inbox in the printer Security Settings on page 284 Save to Inbox on page 281 Features Other Useful Features Blocking Junk Fax...

Page 107: ...is busy or there are some problems the printer automatically redials after one minute To cancel sending tap y It takes longer to send a fax in color because the printer performs scanning and sending simultaneously While the printer is sending a fax in color you cannot use the other features Selecting Recipients You can specify recipients on the Recipient tab to send the fax using the following met...

Page 108: ... LCD screen before sending the fax Monochrome faxes only 1 Place the originals Placing Originals on page 33 2 Select Fax on the home screen 3 Specify the recipient Selecting Recipients on page 107 4 Select the Fax Settings tab and then make settings as necessary Fax Settings on page 114 5 Select Preview on the fax top screen to scan check the scanned document image Moves the screen in the directio...

Page 109: ...ms scanning and sending simultaneously While sending the fax you cannot use the other features Sending Many Pages of a Monochrome Document Direct Send When sending a fax in monochrome the scanned document is temporarily stored in the printer s memory Therefore sending a lot of pages may cause the printer to run out of memory and stop sending the fax You can avoid this by enabling the Direct Send f...

Page 110: ...atch of originals at the same size 2 Select Fax on the home screen 3 Specify the recipient Selecting Recipients on page 107 4 Select the Fax Settings tab and then tap ADF Continuous Scan to set this to On You can also make settings such as the resolution and the sending method as necessary 5 Tap x Send on the Recipient tab 6 When scanning the first set of originals is complete and a message is dis...

Page 111: ...signal baud Select Fax on the printer s home screen select Send Receive Receive and then tap x Once the printer starts receiving the fax you can hang up the handset If the ringing is for a voice call You can answer the phone as normal Receiving Faxes Using only the Connected Telephone When Remote Receive is set you can receive faxes by simply entering the Start Code When the telephone rings pick u...

Page 112: ...swer the phone as normal When the ringing stops and the printer automatically switches to receive faxes If the ringing is for a fax The printer starts receiving faxes If the ringing is for a voice call You cannot answer the phone Ask the person to call you back Note Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer Otherwise the an...

Page 113: ...e When there are received faxes that have not been read the number of unread documents is displayed on the on the home screen 2 Tap Open Inbox XX Unread 3 If the inbox has been password protected enter the inbox password 4 Select the fax you want to view from the list The contents of the fax are displayed Moves the screen in the direction of the arrows Reduces or enlarges Rotates the image to the ...

Page 114: ...t fax history You can also add the recipient to the contacts list Related Information Selecting Recipients on page 107 Fax Settings Select the menus on the control panel as described below Fax Fax Settings Scan Settings Resolution Select the resolution of the outgoing fax If you select a higher resolution the data size becomes larger and it takes time to send the fax Density Sets the density of th...

Page 115: ...using this option See the related information below on this topic Add Sender Information Add Sender Information Select the position where you want to include the header information sender name and fax number in the outgoing fax or not to include the information Off Sends a fax with no header information Outside of Image Sends a fax with header information in the top white margin of the fax This ke...

Page 116: ...ort Last Transmission Prints a report for the previous fax that was sent or received through polling Fax Log Prints a transmission report You can set to print this report automatically using the following menu Settings General Settings Fax Settings Report Settings Fax Log Auto Print Fax Settings List Prints the current fax settings Protocol Trace Prints a detailed report for the previous fax that ...

Page 117: ...aving features at a time Though the received faxes are not automatically printed you can view them on the printer s screen and print only the ones you need Options when memory is full You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full Inbox Password Settings Password protects the Inbox to restrict users from viewing received faxes Select Ch...

Page 118: ...u Details Displays information for the selected document such as the saved date and time and total number of pages Related Information Making Settings to Save Received Faxes to the Inbox on page 349 Using Other Faxing Features Printing Fax Report Manually 1 Select Fax on the home screen 2 Tap More 3 Select Fax Report 4 Select the report you want to print and then follow the on screen instructions ...

Page 119: ...g on the application you use For details see the application s help 1 Using an application create a document to transmit by fax 2 Click Print from the File menu The application s Print window appears 3 Select XXXXX FAX where XXXXX is your printer name in Printer and then check the settings for fax sending Specify 1 in Number of copies Fax may not be transmitted correctly if you specify 2 or more Y...

Page 120: ... Enter the necessary information C Click Add Furthermore by clicking Save to Phone Book you can save the recipient in the list under the PC FAX Phone Book tab Note If your printer s Line Type is set to PBX and the access code has been set to use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from related information link below If you have sele...

Page 121: ...smit Once transmission starts a window displaying the transmission status appears Note To stop transmitting select the data and click Cancel You can also cancel using the printer s control panel If an error occurs during transmission the Communication error window appears Check the error information and retransmit The Fax Status Monitor screen the screen mentioned above where you can check the tra...

Page 122: ... prefix code enter hash For details see Line Type in Basic Settings from Related Information link below Selecting a recipient name fax number and so on from the phone book If the recipient is saved in the phone book click Select the recipient from the list and then click Add OK If your fax connection line requires a prefix code enter External Access Prefix Note If your printer s Line Type is set t...

Page 123: ...temporarily before the documents are saved on the computer If you turn off the computer the printer s memory might become full as it cannot send the documents to the computer The number of documents that have been temporarily saved to the printer s memory are displayed on the on the printer s control panel To read the received faxes you need to install a PDF viewer such as Adobe Reader in the comp...

Page 124: ...otification settings such as the display time 2 Click anywhere in the notification screen except for the button The Receiving Fax Record screen is displayed 3 Check the date and the sender in the list and then open the received file as a PDF Note Received faxes are automatically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s num...

Page 125: ...m the sender is displayed as the sender s number This number may not be displayed depending on the sender Canceling the Feature that Saves Incoming Faxes to the Computer You can cancel saving faxes to the computer by using the FAX Utility For details see Basic Operations in the FAX Utility help displayed on the main window Note If there are any faxes that have not been saved to the computer you ca...

Page 126: ...r Checking the Status of Consumables 127 Improving Print Copy Scan and Fax Quality 127 Cleaning the Printer 134 Saving Power 134 Installing or Uninstalling Applications Separately 135 Transporting and Storing the Printer 140 ...

Page 127: ...n page 199 It is Time to Replace the Maintenance Box on page 205 Improving Print Copy Scan and Fax Quality Adjusting the Print Quality If you notice a misaligned vertical lines blurred images or horizontal banding adjust the print quality 1 Select Maintenance on the printer s control panel 2 Select Print Quality Adjustment 3 Follow the on screen instructions to load paper and print the nozzle chec...

Page 128: ...rn allows you to perform alignment if you see horizontal banding at regular intervals Find and select the number for the least separated and overlapping pattern Checking and Cleaning the Print Head If the nozzles are clogged the printouts become faint there is visible banding or unexpected colors appear If the nozzles are severely clogged a blank sheet will be printed When print quality has declin...

Page 129: ...zzle Check 3 Follow the on screen instructions to load paper and print the nozzle check pattern 4 Examine the printed pattern If there are broken lines or missing segments as shown in the NG pattern the print head nozzles may be clogged Go to the next step If you cannot see any broken lines or missing segments as in the following OK pattern the nozzles are not clogged Print head cleaning is not ne...

Page 130: ...ent menus Ruled Line Alignment Select this if your printouts look blurry or vertical ruled lines appear misaligned Horizontal Alignment Select this if you see horizontal banding at regular intervals 4 Follow the on screen instructions to load paper and print the alignment pattern Cleaning the Paper Path for Ink Smears When the printouts are smeared or scuffed clean the roller inside cImportant Do ...

Page 131: ... to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly cle...

Page 132: ...oth to clean the roller and the interior of the ADF cImportant Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 132 ...

Page 133: ...e other hard to remove material use a small amount of glass cleaner and a soft cloth to remove it Wipe off all remaining liquid Do not press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 133 ...

Page 134: ...adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on the location of purchase the printer may have a feature that turns it off automatically if it is not connected to the network for 30 minutes Saving Power Control Panel 1 Select Settings on the home screen 2 Select General ...

Page 135: ...er and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn off or unplug the printer unti...

Page 136: ...ters Printers and Faxes and then do the following to open the print server properties window Windows Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers f...

Page 137: ...lled on your computer Related Information Installing the Applications Separately on page 135 Adding the Printer for Mac OS Only 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is not listed check that it is c...

Page 138: ...ver 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the printer driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 201...

Page 139: ...rmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn of...

Page 140: ...r to the computer with a USB cable While Recovery Mode is displayed on the printer you cannot update the firmware over a network connection On the computer access your local Epson website and then download the latest printer firmware See the instructions on the website for the next steps Transporting and Storing the Printer When you need to store the printer or transport it when moving or for repa...

Page 141: ...ion Be careful not to trap your hand or fingers when opening or closing the scanner unit Otherwise you may be injured 8 Close the scanner unit 9 Prepare to pack the printer as shown below 10 Pack the printer in its box using the protective materials Maintaining the Printer Transporting and Storing the Printer 141 ...

Page 142: ...ut the print head and may prevent the printer from printing When you use the printer again make sure you remove the tape securing the ink cartridge holder If print quality has declined the next time you print clean and align the print head Related Information Checking and Cleaning the Print Head on page 128 Aligning the Print Head on page 130 Maintaining the Printer Transporting and Storing the Pr...

Page 143: ...pected 144 A Message is Displayed on the LCD Screen 196 Paper Gets Jammed 198 It is Time to Replace the Ink Cartridges 199 It is Time to Replace the Maintenance Box 205 Printing Copying Scanning and Faxing Quality is Poor 207 Cannot Solve Problem 228 ...

Page 144: ...cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basi...

Page 145: ...er of sheets specified for the paper Available Paper and Capacities on page 258 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 28 Paper Feeds at a Slant The following causes can be considered The installation location is inappropriate Sol...

Page 146: ... the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 28 Several Sheets of Paper are Fed at a Time The following causes can be considered The installation location is inappropriate Solutions Place the printer on a flat surface and operate in the recommended environm...

Page 147: ... Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 28 Multiple sheets of paper feed at the same time during manual 2 sided printing Solutions Remove any paper that is loaded in the paper source before you reload the paper Original Does Not Feed in the ADF The following causes can be considered Orig...

Page 148: ...fer depending on whether or not they are connected Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer You may be able to solve the problem depending on the results of the check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Connection Checker starts If there is no icon on the des...

Page 149: ...g cannot be performed Cannot Print Even Though a Connection has been Established Windows on page 152 Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless rout...

Page 150: ...d the computer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings Ge...

Page 151: ...tion provided with the computer for details 3 Connect the computer and the printer with an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 250 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on ...

Page 152: ...ge data size image the computer may run out of memory Print the image at a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genui...

Page 153: ...e default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of th...

Page 154: ...to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings General Se...

Page 155: ...om the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you i...

Page 156: ...k levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 156 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 159 Check the following if a conne...

Page 157: ...ess router When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the...

Page 158: ...ions When you connect a device to the USB 3 0 port on a Mac radio frequency interference may occur Try the following if you cannot connect to wireless LAN Wi Fi or if operations become unstable Place the device that is connected to the USB 3 0 port further away from the computer Connect to the SSID for the 5 GHz range Making Wi Fi Settings by Entering the SSID and Password on page 236 The printer ...

Page 159: ...ved in step 1 to the computer and the printer If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If ...

Page 160: ...tatus of the printer Solutions Make sure the printer status is not Pause Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then double click the printer If the printer is paused click Resume User feature restrictions are enabled for the printer Solutions The printer may not print when the user feature restriction is enabled Contact your printer administrat...

Page 161: ... from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details Cannot Print from Smart Device Make sure the smart device and the printer are connected correctly The cause and solution to the problem differ ...

Page 162: ...int Even Though a Connection has been Established iOS on page 164 Cannot connect to a Network The problem could be one of the following issues Something is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and the...

Page 163: ...mputer or smart device even if they are connected to the same network disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the printer is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Select Settings General Se...

Page 164: ... one of the following issues The network environment has been changed Solutions When you have changed the network environment such as the wireless router or provider try making network settings for the printer again Connect the computer or smart device to the same SSID as the printer Re setting the Network Connection on page 232 Something is wrong with the network devices for Wi Fi connection Solu...

Page 165: ...ey are connected Checking the Connection Status Use Epson Printer Connection Checker to check the connection status for the computer and the printer You may be able to solve the problem depending on the results of the check 1 Double click the Epson Printer Connection Checker icon on the desktop Epson Printer Connection Checker starts If there is no icon on the desktop follow the methods below to s...

Page 166: ...r Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the printer closer to the wireless router turn off the wireless router and then turn it back ...

Page 167: ...t mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 232 There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Ch...

Page 168: ... Web Browser on page 269 7 Select the Network Settings tab Wired LAN 8 Select OFF for IEEE 802 3az 9 Click Next 10 Click OK 11 Remove the Ethernet cable connected to the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than ...

Page 169: ...or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a ...

Page 170: ... smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are diffe...

Page 171: ...there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The device connected to the USB 3 0 port causes radio frequency interference Solutions When you connect a device to the USB 3 0 port on a Mac radio frequency interference may occur Try the following if you cannot connect to wireless LAN Wi Fi or if operations...

Page 172: ...o the computer and the printer 12 If you disabled IEEE802 3az for the computer in step 2 enable it 13 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered The USB cable is not plugged into the electri...

Page 173: ...Epson printing application 2 Check that the printer name is displayed in the application When the printer name is displayed a connection has been successfully established between the smart device and the printer If the following are displayed a connection has not been established between the smart device and the printer Printer is not selected Communication error Check the following if a connectio...

Page 174: ... smart device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are diffe...

Page 175: ...s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer Re setting the Network Connection on page 232 There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct...

Page 176: ...s on the printer Also make sure that the password has not expired Communication error Check the Wi Fi network connection Cannot communicate with a network folder that is registered on the contacts list Check the following Make sure that Use Microsoft network sharing is enabled on the Web Config Select Network MS Network on the Web Config Make sure that the address in the contacts list on the print...

Page 177: ...ure each DNS setting is correct when checking the Web Config Make sure the DNS domain name is correct Cannot Send or Receive Faxes Cannot Send or Receive Faxes The following causes can be considered There are some problems in telephone wall jack Solutions Check that the telephone wall jack works by connecting a phone to it and testing it If you cannot make or receive calls contact your telecommuni...

Page 178: ...Sending faxes without entering an access code in an environment in which a PBX is installed Solutions If your phone system requires an external access code to get an outside line register the access code to the printer and enter hash at the beginning of a fax number when sending The header information for outgoing faxes is not registered Solutions Select Settings General Settings Fax Settings Basi...

Page 179: ...ted to the printer Solutions If an external phone device is connected to the printer and is sharing a phone line with the printer select Settings General Settings Fax Settings Basic Settings and then set Receive Mode to Auto The available memory of the inbox is not enough Solutions 100 received documents have been saved in the inbox in total Delete the unnecessary documents The computer that will ...

Page 180: ...r information are blocked when this setting is enabled Cannot Send Faxes to a Specific Recipient The Fax Speed setting registered in the contact list is wrong Solutions Select the recipient from the contact list and then select Edit Fax Speed Slow 9 600bps Cannot Send Faxes at a Specified Time The printer s date and time is wrong Solutions Select Settings General Settings Basic Settings Date Time ...

Page 181: ...not enough free space in the device Solutions Delete unnecessary data from the device to increase the amount of free space Or connect another device that has enough free space The memory device is write protected Solutions Disable write protection on the memory device Received Faxes Are Not Printed The following causes can be considered An error has occurred in the printer such as a paper jam Solu...

Page 182: ...the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 136 When you have identified the problem follow the solution displayed on the screen When you cannot solve the problem check the following according to your situation The printer is not recognized over a network...

Page 183: ...er When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the printer...

Page 184: ...r has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to...

Page 185: ...causing the problem The Printer Cannot Connect by USB Windows The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the computer There is a problem with the USB cab...

Page 186: ...d with FAX Utility Follow the steps below to check if it is installed Make sure the printer fax is displayed in Devices and Printers Printer or Printers and Other Hardware The printer fax is displayed as EPSON XXXXX FAX If the printer fax is not displayed uninstall and then re install the FAX Utility See the following to access Devices and Printers Printer or Printers and Other Hardware Windows 10...

Page 187: ...us Monitor to check the connection status for the computer and the printer 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the prin...

Page 188: ...art device and the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 232 The SSIDs connected from the computer or smart device and computer are differen...

Page 189: ...your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that sup...

Page 190: ...and the printer If the problem still occurs devices other than the printer may be causing the problem The Printer Cannot Connect by USB Mac OS The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to...

Page 191: ...e steps below to check if it is installed Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then make sure the printer fax is displayed The printer fax is displayed as FAX XXXX USB or FAX XXXX IP If the printer fax is not displayed click and then register the printer fax PC FAX driver is paused Solutions Select System Preferences from the Apple menu Printe...

Page 192: ...enabled the print head prints while moving in both directions and the printing speed increases Windows Select Bidirectional Printing on the printer driver s More Options tab Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as the Bidirectional Printing setting Quiet Mode is ...

Page 193: ...he power is off Scanning Speed Is Slow Scanning at a high resolution Solutions Try scanning at a lower resolution LCD Screen Gets Dark The printer is in sleep mode Solutions Tap anywhere on the LCD screen to return it to its former state Touch Screen Does Not Respond The following causes can be considered A protective sheet has been stuck on the touch screen Solutions If you stick a protective she...

Page 194: ...otected Solutions Disable write protection on the memory device There is not enough free space on the memory device Solutions Delete unnesesary data or insert another memory device Operation Sounds Are Loud Quiet Mode is disabled Solutions If operations sounds are too loud enable Quiet Mode Enabling this feature may reduce printing speed Control panel Select on the home screen and then enable Quie...

Page 195: ...ort9100 as the Top Priority Protocol setting in AirPrint Setup Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax remove the printer and then add the printer again Application for Configuring Printer Operations Web Config on page 269 Forgot Your Password You need help from service personnel Solutions If you forget the administrator s password contact Epson supp...

Page 196: ...ctly Answering Machine Cannot Answer Voice Calls The printer s Rings to Answer setting is set to less than the number of rings for your answering machine Solutions Select Slow 9 600bps in Settings General Settings Fax Settings Basic Settings Rings to Answer and then set to a number higher than the number of rings for your answering machine A Lot of Junk Faxes Have Been Received The printer s featu...

Page 197: ...es an external access code to get an outside line set the access code after selecting PBX Use hash instead of the actual access code when entering an outside fax number This makes connection more secure If the error message is still displayed set the Dial Tone Detection settings to disabled However disabling this feature may drop the first digit of a fax number and send the fax to the wrong number...

Page 198: ...operating it could cause an injury Be careful not to touch the protruding parts to avoid injury cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer Preventing Paper Jams Check the following if paper jams occur frequently Place the printer on a flat surface and operate in the recommended environmental conditions Environmental Specifications on ...

Page 199: ...ridge inside from a cold storage site allow it to warm up at room temperature for at least three hours before using it Do not open the ink cartridge package until you are ready to install it in the printer The cartridge is vacuum packed to maintain its reliability If you leave a cartridge unpacked for a long time before using it normal printing may not be possible Handling precautions for replacin...

Page 200: ...artridge replacement Otherwise ink remaining in the print head nozzles will dry out and you may not be able to print If you need to remove an ink cartridge temporarily make sure you protect the ink supply area from dirt and dust Store the ink cartridge in the same environment as the printer with the ink supply port facing down or sideways Do not store ink cartridges with the ink supply port facing...

Page 201: ... color inks is used to create black The ink in the ink cartridges supplied with your printer is partly used during initial setup In order to produce high quality printouts the print head in your printer will be fully charged with ink This one off process consumes a quantity of ink and therefore these cartridges may print fewer pages compared to subsequent ink cartridges Quoted yields may vary depe...

Page 202: ...e is displayed prompting you to replace the ink cartridges select Proceed A message is displayed telling you that you can temporarily print with black ink 2 Check the message and then select Proceed 3 If you want to print in monochrome select No remind me later The ongoing job is canceled 4 Now you can copy originals or print received faxes on plain paper in monochrome Select the feature you want ...

Page 203: ...the following on theMain tab plain papers Envelope 4 Select Grayscale 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print 7 Click Print in Black in the window displayed Related Information Temporarily Printing with Black Ink on page 201 Continue Printing Temporarily with Only Black Ink Mac OS Note To use this feature through a network connect with B...

Page 204: ...ct plain papers or Envelope as the Media Type setting 9 Select Grayscale 10 Set the other items as necessary 11 Click Print Related Information Temporarily Printing with Black Ink on page 201 Continue Printing to Conserve Black Ink for Windows Only When black ink is running low and there is enough color ink remaining you can use a mixture of color inks to create black You can continue printing whi...

Page 205: ...ge and it runs low again It is Time to Replace the Maintenance Box Maintenance Box Handling Precautions Read the following instructions before replacing the maintenance box Do not touch the green chip on the side of the maintenance box Doing so may prevent normal operation and printing Do not tilt the used maintenance box until after it is sealed in the plastic bag otherwise ink may leak Keep the ...

Page 206: ...to the animations displayed on the control panel The need for replacement of the box does not mean that your printer has ceased to operate in accordance with its specifications The Epson warranty does not cover the cost of this replacement It is a user serviceable part Note When the maintenance box is full you cannot print and clean the print head until it is replaced to avoid ink leakage However ...

Page 207: ... at Intervals of Approximately 1 1 cm or 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 29 The print quality is set to low Solutions When printing on plain paper print using a higher quality setting Control panel In the pri...

Page 208: ...ng setting is enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing speed but improve print quality Windows Clear Bidirectional Printing on the printer ...

Page 209: ...iver Select Off as the High Speed Printing setting The print quality is set to low Solutions When printing on photo paper print using a higher quality setting Control panel In the print settings select the Advanced Settings tab if there is an Advanced Settings tab and then select High as the Quality Windows Select High from Quality on the printer driver s Main tab Mac OS Select Fine as Print Quali...

Page 210: ...hat matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 146 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicul...

Page 211: ...ter driver s Maintenance tab and then select Thick Paper and Envelopes Mac OS Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax and then select the printer Click Options Supplies Options or Driver Select On as theThick paper and envelopes setting The back of the paper was printed before the side that had already been printed was dry Solutions When performing m...

Page 212: ...r correction has been applied Solutions When printing from the control panel or from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting Control panel Change the Enhance setting from Auto to any other option If changing the setting does not work select Enhance Off as the Enhance setting Windows printer driver O...

Page 213: ... borderless paper size from Paper Size JPEG Settings on page 75 TIFF Settings on page 76 Paper for Borderless Printing on page 260 Edges of the Image are Cropped During Borderless Printing Because the image is slightly enlarged the protruding area is cropped Solutions Select a smaller enlargement setting Windows Click Settings next to the Borderless checkbox on the printer driver s Main tab and th...

Page 214: ...n setting in the application software is not within the print area Solutions Adjust the margin setting in the application so that it falls within the printable area Printable Area on page 288 Printed Characters Are Incorrect or Garbled The following causes can be considered The USB cable is not connected correctly Solutions Connect the USB cable securely to the printer and the computer There is a ...

Page 215: ...e Is Inverted The image is set to invert horizontally in the print settings Solutions Clear any mirror image settings in the printer driver or the application Windows Clear Mirror Image on the printer driver s More Options tab Mac OS Clear Mirror Image from the print dialog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When p...

Page 216: ...red Banding Appears at Intervals of Approximately 1 1 cm or 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 29 The print head position is out of alignment Solutions Align the print head using the Print Quality Adjustment fea...

Page 217: ...etting may slow down printing speed but improve print quality Select Settings General Settings Printer Settings and then disable Bidirectional on the control panel Striped Patterns Appear The bidirectional printing setting is enabled Solutions When printing on plain paper disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both direct...

Page 218: ...y not be discharged Adjusting the Print Quality on page 127 The print settings and the paper size loaded in the printer are different Solutions Change the print settings according to the paper size loaded in the paper cassette Load paper in the paper cassette that matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent mu...

Page 219: ...rinthead is rubbing the surface of the paper Solutions When copying on thick paper the print head is close to the printing surface and the paper may be scuffed In this case enable the reduce scuff setting Select Settings General Settings Printer Settings and then enable Thick Paper on the control panel If you enable this setting copy quality may decline or may slow down Copied Photos are Sticky Th...

Page 220: ...y from the edge of the scanner glass You cannot scan the area within approximately 1 5 mm 0 06 in from the edge of the scanner glass Placing Originals on page 33 There is dust or dirt on the scanner glass Solutions When placing the originals on the scanner glass remove any dust or dirt that has stuck to the originals and clean the scanner glass If there is dust or stains on the glass the copy area...

Page 221: ... Scanner Glass on page 130 There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any dust or dirt that adheres to the originals Cleaning the ADF on page 131 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on...

Page 222: ...n Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Solutions Place the original on the scanner glass and then place a piece of black paper over it Placing Originals on page 33 The copy density setting is too high Solutions Lower the copy density setting Basic ...

Page 223: ...orce Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the document cover Placing Originals on page 33 Straight Lines Appear when Scanning from ADF There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any dust or dirt that adheres to the originals Cleaning the ADF on page 131 Offset Appear...

Page 224: ...nel and selecting the auto scan area cropping function remove any trash or dirt from the scanner glass and document mat If there is any trash or dirt around the original the scanning range expands to include it Cleaning the Scanner Glass on page 130 Cannot Solve Problems in the Scanned Image Check the following if you have tried all of the solutions and have not solved the problem There are proble...

Page 225: ... Fax is Poor Quality of the Sent Fax is Poor The following causes can be considered There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 130 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur ...

Page 226: ...ct Fax Fax Settings and then make the Resolution setting to set the highest quality image Select Fax Fax Settings and then enable Direct Send Note that if you set Resolution to Photo but you send the fax without enabling Direct Send the fax may be sent at a lower resolution ECM setting is disabled Solutions Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on ...

Page 227: ...setting Received Fax Quality is Poor The Image Quality of Received Faxes is Poor The following causes can be considered ECM setting is disabled Solutions Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than when EC...

Page 228: ... a nozzle check to see if the print head nozzles are clogged If there are missing segments in the nozzle check pattern the nozzles may be clogged Repeat head cleaning and the nozzle check alternately 3 times and check if the clogging has cleared Note that print head cleaning uses some ink Checking and Cleaning the Print Head on page 128 Turn off the printer wait for at least 12 hours and then chec...

Page 229: ...ge or within six months of opening the package whichever is earlier If you cannot solve the problem by checking the solutions above you may need to request repairs Contact Epson support Related Information Before Contacting Epson on page 376 Contacting Epson Support on page 376 Solving Problems Cannot Solve Problem Cannot Solve Printing or Copying Problems 229 ...

Page 230: ...puter or Devices Connecting to a Printer that has been Connected to the Network 231 Re setting the Network Connection 232 Connecting a Smart Device and Printer Directly Wi Fi Direct 239 Checking the Network Connection Status 248 ...

Page 231: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 232: ...r When you replace the wireless router make settings for the connection between the computer or the smart device and the printer You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Settin...

Page 233: ...mart device To use the printer from a smart device set up from the following website Access to the website from the smart device that you want to connect to the printer http epson sn Setup When Changing the Computer When changing the computer make connection settings between the computer and the printer Making Settings for Connecting to the Computer We recommend using the installer to connect the ...

Page 234: ...etwork Connection from Wi Fi to Ethernet Follow the steps below to change from a Wi Fi connection to an Ethernet connection 1 Select Settings on the home screen 2 Select General Settings Network Settings Wired LAN Setup 3 Follow the on screen instructions Changing from USB to a Network Connection Using the installer and re set up in a different connection method Setting up from the website Access ...

Page 235: ...ct Your Operation screen and then click Next Select the network connection that you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Follow the on screen instructions Adding or Replacing the Computer or Devices Re setting the Network Connection Changing t 235 ...

Page 236: ...ettings by Entering the SSID and Password You can set up a Wi Fi network by entering the information necessary to connect to a wireless router from the printer s control panel To set up using this method you need the SSID and password for a wireless router Note If you are using a wireless router with its default settings the SSID and password are on the label If you do not know the SSID and passwo...

Page 237: ...ngs and then tap Start Setup 9 Tap OK to finish Note If you fail to connect load A4 size plain paper and then select Print Check Report to print a connection report 10 Close the Network Connection Settings screen Related Information Entering Characters on page 25 Checking the Network Connection Status on page 248 Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a Wi Fi n...

Page 238: ...k the solution 8 Close the Network Connection Settings screen Related Information Checking the Network Connection Status on page 248 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to a wireless router by using a PIN code You can use this method to set up if a wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless rout...

Page 239: ...ess router move it closer to the printer and try again If it still does not work print a connection report and check the solution 8 Close the Network Connection Settings screen Related Information Checking the Network Connection Status on page 248 Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the printer without ...

Page 240: ...s router The following conditions are required to use this function If your environment does not match these conditions you can connect by selecting Other OS Devices See the related information link below for details on connecting iOS 11 or later Using the standard camera application to scan the QR code Epson printing app for iOS Examples of Epson printing apps Install Epson printing app on the sm...

Page 241: ...e Use the Camera app for iOS 11 or later You cannot connect to the printer using the Camera app for iOS 10 or earlier Also you cannot connect using an app for scanning QR codes If you cannot connect select Other Methods on the printer s control panel See the related information link below for details on connecting Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Di...

Page 242: ...en it starts 11 Select the printer that you want to connect to See the information displayed on the printer s control panel to select the printer 12 On the printer s control panel select Complete For smart devices that have been connected to the printer before select the network name SSID on the smart device s Wi Fi screen to connect them again Related Information Connecting to Devices other than ...

Page 243: ...e settings for the printer and the smart device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults you do not need to make these settings again 1 Tap on the home screen 2 Tap Wi Fi Direct 3 Tap Start Setup 4 Tap Android 5 On the smart device start Epson printing app 6 On the Epson printing app screen tap Printer is not selected On the...

Page 244: ...name SSID on the smart device s Wi Fi screen to connect them again Related Information Connecting to Devices other than iOS and Android using Wi Fi Direct on page 244 Connecting to Devices other than iOS and Android using Wi Fi Direct This method allows you to connect the printer directly to smart devices without a wireless router Note You only need to make these settings for the printer and the s...

Page 245: ...4 Tap Other OS Devices The Network Name SSID and Password for Wi Fi Direct for the printer are displayed Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 245 ...

Page 246: ... screen select the SSID shown on the printer s control panel and then enter the password 6 On the printer s control panel select Next Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer Directly Wi 246 ...

Page 247: ...ink below for details cImportant When Wi Fi Direct Simple AP connection disabled all computers and smart devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Note If you want to disconnect a specific device disconnect from the device instead of the printer Use one of the following methods to disconnect the Wi Fi Direct Simple AP connection from the device Disconne...

Page 248: ...es are disconnected Re connect the device Note that you cannot re connect from devices that do not support 5 GHz frequency range when changing to 5 GHz Depending on the region this setting may not be displayed Disable Wi Fi Direct Disable Wi Fi Direct simple AP settings of the printer When disabling it all devices connected to the printer in Wi Fi Direct Simple AP connection are disconnected Resto...

Page 249: ...r network related information by selecting the network menus you want to check 1 Select Settings on the home screen 2 Select General Settings Network Settings Network Status 3 To check the information select the menus that you want to check Wired LAN Wi Fi Status Displays the network information device name connection signal strength and so on for Ethernet or Wi Fi connections Wi Fi Direct Status ...

Page 250: ...eport 4 Print the network connection report If an error has occurred check the network connection report and then follow the printed solutions Related Information Messages and Solutions on the Network Connection Report on page 250 Messages and Solutions on the Network Connection Report Check the messages and error codes on the network connection report and then follow the solutions a Error code Ad...

Page 251: ... entered the SSID manually check if it is correct Check the SSID from the Network Status part on the network connection report If an wireless router has multiple SSIDs select the SSID that is displayed When the SSID is using a non compliant frequency the printer does not display them If you are using push button setup to establish a network connection make sure your wireless router supports WPS Yo...

Page 252: ...64 bit 40 bit WEP 128 bit 104 bit WPA PSK TKIP AES WPA2 PSK TKIP AES WPA TKIP AES WPA2 TKIP AES WPA3 SAE AES WPA PSK is also known as WPA Personal WPA2 PSK is also known as WPA2 Personal E 6 Solutions Check if MAC address filtering is disabled If it is enabled register the printer s MAC address so that it is not filtered See the documentation provided with the wireless router for details You can c...

Page 253: ...te http epson sn Setup Related Information Making Settings for Connecting to the Computer on page 233 E 10 Solutions Check the following Other devices on the network are turned on Network addresses IP address subnet mask and default gateway are correct if you have set the printer s Obtain IP Address to Manual Reset the network address if they are incorrect You can check the IP address subnet mask ...

Page 254: ... addresses for other devices subnet mask and default gateway are the same The IP address does not conflict with other devices If still does not connect your printer and network devices after confirming the above try the following Turn off the wireless router Wait for about 10 seconds and then turn it on Make network settings again using the installer You can run it from the following website http ...

Page 255: ...wireless router and removing any obstacles between them turn off the wireless router Wait for about 10 seconds and then turn it on If it still does not connect see the documentation supplied with the wireless router No more devices can be connected Disconnect one of the connected devices if you want to add another one Computer and smart devices that can be connected simultaneously are connected in...

Page 256: ...uter By comparing the setting information with actual communication you can check whether the connection is correct In case there are multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing ...

Page 257: ...Product Information Paper Information 258 Consumable Products Information 262 Software Information 263 Settings Menu List 272 Product Specifications 287 Regulatory Information 298 ...

Page 258: ...Business Paper A4 250 Epson Bright White Ink Jet Paper A4 250 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 100 Epson Matte Paper Heavyweight A4 20x25 cm 8x 10 in 50 Epson Double Sided Matte Paper A4 50 Only printing from computer is available Paper suitable for printing photos Media Name Size Loading Capacity Sheets E...

Page 259: ...ze Loading Capacity Sheets Plain paper Copy paper Preprinted paper 1 Letterhead Color paper Recycled paper High quality plain paper Legal Letter 8 5 13 in A4 Executive 2 B5 A5 A6 B6 16K 195 270 mm Indian Legal SP1 210 270 mm 2 SP2 210 149 mm 2 SP3 100 170mm 2 SP4 130 182 mm 2 SP5 192 132 mm 2 250 User Defined 2 mm 89 to 215 9 127 to 355 6 250 User Defined 2 mm 89 to 215 9 355 7 to 1200 1 1 Paper o...

Page 260: ...city Envelopes Envelope Envelope 10 Envelope DL Envelope C6 10 Paper for Borderless Printing Genuine Epson Paper Epson Business Paper Epson Bright White Ink Jet Paper Epson Photo Quality Ink Jet Paper Epson Matte Paper Heavyweight Epson Double Sided Matte Paper Epson Ultra Glossy Photo Paper Epson Premium Glossy Photo Paper Epson Premium Semigloss Photo Paper Epson Photo Paper Glossy These may scu...

Page 261: ...paper A5 A6 B6 Indian Legal 8 5 x 13 in Legal SP2 SP3 SP4 SP5 size paper is not supported for automatic 2 sided printing For automatic 2 sided printing with User Defined paper sizes you can use 182 to 215 9 x 257 to 297 mm paper sizes Related Information Available Paper and Capacities on page 258 Unavailable Paper Types Do not use the following papers Using these types of paper causes paper jams a...

Page 262: ...rmance Specifications and appearance of the ink cartridge are subject to change without prior notice for improvement For Europe Icon BK Black C Cyan M Magenta Y Yellow Suitcase 405 405XL 405 405XL 405 405XL 405 405XL XL indicates a large cartridge Note For users in Europe visit the following website for information on Epson s ink cartridge yields http www epson eu pageyield For Australia and New Z...

Page 263: ...operating condition using the printer driver utility Note You can change the language of the printer driver Select the language you want to use from the Language setting on the Maintenance tab Accessing the printer driver from applications To make settings that apply only to the application you are using access from that application Select Print or Print Setup from the File menu Select your printe...

Page 264: ...ring Preferences on the Maintenance tab and then select Register the shortcut icon to the taskbar Starting the utility Access the printer driver window Click the Maintenance tab Related Information Menu Options for the Printer Driver on page 41 Application for Printing from a Computer Mac OS Printer Driver The printer driver controls the printer according to the commands from an application Making...

Page 265: ...like When printing on genuine Epson photo paper the ink performance is maximized creating a beautiful finish with excellent coloring See the application s help for details Note Windows Server operating systems are not supported To use this application the printer driver for this printer must be installed Starting on Windows Windows 10 Click the start button and then select Epson Software Epson Pho...

Page 266: ...llows you to print photos documents and web pages from a smart device such as a smartphone or tablet You can use local print printing from a smart device that is connected to the same wireless network as your printer or remote print printing from a remote location over the Internet To use remote print register your printer in the Epson Connect service Installing Epson iPrint You can install Epson ...

Page 267: ... Utility FAX Utility is an application that allows you to configure various settings for sending faxes from a computer You can create or edit the contacts list to be used when sending a fax configure to save received faxes in PDF format on the computer and so on See the application s help for details Note Windows Server operating systems are not supported Make sure you have installed the printer d...

Page 268: ... the document See the application s help for details Accessing from Windows In the application select Print or Print Setup from the File menu Select your printer FAX and then click Preferences or Properties Accessing from Mac OS In the application select Print from the File menu Select your printer FAX as the Printer setting and then select Fax Settings or Recipient Settings from the pop up menu R...

Page 269: ...od to confirm the printer s IP address Note You can also check the IP address by printing the network connection report 2 Launch a Web browser from a computer or smart device and then enter the printer s IP address Format IPv4 http the printer s IP address IPv6 http the printer s IP address Examples IPv4 http 192 168 100 201 IPv6 http 2001 db8 1000 1 Note Using the smart device you can also run We...

Page 270: ...Printer Webpage Since the printer uses a self signed certificate when accessing HTTPS a warning is displayed on the browser when you start Web Config this does not indicate a problem and can be safely ignored Application for Setting up the Device on a Network EpsonNet Config EpsonNet Config is an application that allows you to set the network interface addresses and protocols See the operations gu...

Page 271: ...N Software Updater is an application that installs new software and updates firmware and manuals over the Internet If you want to check for update information regularly you can set the interval for checking for updates in EPSON Software Updater s Auto Update Settings Note Windows Server operating systems are not supported Starting on Windows Windows 10 Click the start button and then select Epson ...

Page 272: ... as Button Press in Quiet Mode Sleep Timer Adjust the time period to enter a sleep mode energy saving mode when the printer has not performed any operations The LCD screen turns black when the setting time passes Wake from Sleep Wake with LCD Screen Touch Select On to return from sleep mode energy saving mode by tapping the touch panel When this is off you need to press a button on the control pan...

Page 273: ...ending on your region Date Time Settings Date Time Enter the current date and time Daylight Saving Time Select the summer time setting that applies to your area Time Difference Enter the time difference between your local time and UTC Coordinated Universal Time Country Region Select the country or region in which you are using your printer If you change the country or region your fax settings retu...

Page 274: ... touch using AirPrint Universal Print Settings These print settings are applied when you print by an external device without using the printer driver The offset settings are applied when you print using the printer driver Top Offset Adjust the top margin of the paper Left Offset Adjust the left margin of the paper Top Offset in Back Adjust the top margin for the back of the page when performing 2 ...

Page 275: ...may be no difference in the printer s noise level Ink Drying Time Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your printout is smeared increase the time setting Bidirectional Select On to change the print direction Prints while the print head moves to the left and to the right If vertical or horizontal rul...

Page 276: ...layed depending on the region Disable Wi Fi Direct Restore Default Settings Wired LAN Setup Set up or change a network connection that uses a LAN cable and router When this is being used Wi Fi connections are disabled Network Status Displays or prints the current network settings Wired LAN Wi Fi Status Wi Fi Direct Status Email Server Status Print Status Sheet Connection Check Checks the current n...

Page 277: ...er is registered and connected to Epson Connect You can register to the service by selecting Register and follow the instructions When you have registered you can change the following settings Suspend Resume Unregister For details see the following web site https www epsonconnect com http www epsonconnect eu Europe only Related Information Printing Using a Cloud Service on page 78 Fax Settings Sel...

Page 278: ...on the printer s control panel below Settings General Settings Fax Settings Fax Setting Wizard Note You cannot display this menu on the Web Config screen Selecting Fax Setting Wizard makes basic fax settings Follow the on screen instructions Related Information Basic Settings on page 278 Making the Printer Ready to Send and Receive Faxes on page 345 Basic Settings You can find the menu on the prin...

Page 279: ...ess code such as 0 or 9 Then when sending a fax to an outside fax number enter hash instead of the real code hash must also be used in Contacts as an external access code If an external access code such as 0 or 9 is set in a contact you cannot send faxes to the contact In this case set Access Code to Do Not Use otherwise you must change the code in Contacts to Header Enter your sender name and fax...

Page 280: ...ber list You can register up to 30 fax numbers to reject the faxes and calls Enter up to 20 characters using 0 9 or space Related Information Making the Printer Ready to Send and Receive Faxes on page 345 Making Settings for a PBX Phone System on page 347 Receiving Incoming Faxes on page 111 Making Settings for Blocking Junk Faxes on page 350 Send Settings You can find the menu on the printer s co...

Page 281: ...y is full You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full Inbox Password Settings Password protects the Inbox to restrict users from viewing received faxes Select Change to change the password and select Reset to cancel password protection When changing or resetting the password you need the current password You cannot set a password whe...

Page 282: ...e Settings Prints received faxes with the page split when the size of the received documents is larger than the size of the paper loaded in the printer Auto Rotation Rotates faxes received as landscape oriented A5 size documents so that they are printed on A5 size paper This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A5 By selecti...

Page 283: ...tion at night or to prevent confidential documents from being disclosed while you are away Before using this feature make sure there is enough free memory Time to Stop Stops printing documents Time to Restart Restarts printing documents automatically Quiet Mode Reduces the noise the printer makes when printing faxes however print speed may be reduced Report Settings You can find the menu on the pr...

Page 284: ...y one fax number to be entered as the Recipient Confirm Address List Selecting On displays a recipient confirmation screen before starting the transmission You can select the recipients from All or Only for Broadcasting Backup Data Auto Clear Selecting On automatically erases the backups when sending or receiving a document completes successfully and the backups become unnecessary Selecting Off to...

Page 285: ...ngs Maintenance Print Quality Adjustment Select this feature if there are any problems with your print outs You can check for clogged nozzles and clean the print head if necessary and then adjust some parameters to improve print quality Print Head Nozzle Check Select this feature to check if the print head nozzles are clogged The printer prints a nozzle check pattern Print Head Cleaning Select thi...

Page 286: ...t Status Sheet Configuration Status Sheet Print information sheets showing the current printer status and settings Supply Status Sheet Print information sheets showing the status of consumables Usage History Sheet Print information sheets showing the usage history of the printer Print Counter Select the menus on the control panel as described below Settings Print Counter Displays the total number ...

Page 287: ...tore Default Settings Resets the following menus to their defaults Network Settings Copy Settings Scan Settings Fax Settings Clear All Data and Settings Firmware Update Select the menus on the control panel as described below Settings Firmware Update Displays the current firmware version of your printer Product Specifications Printer Specifications Print Head Nozzle Placement Black ink nozzles 800...

Page 288: ...rintable Area Printable Area for Single Sheets Print quality may decline in the shaded areas due to the printer s mechanism Printing with borders A 3 0 mm 0 12 in B 3 0 mm 0 12 in C 47 0 mm 1 85 in D 45 0 mm 1 77 in Borderless printing A 50 0 mm 1 97 in B 48 0 mm 1 89 in Printable Area for Envelopes Print quality may decline in the shaded areas due to the printer s mechanism A 3 0 mm 0 12 in B 3 0...

Page 289: ...white 16 bits per pixel internal 1 bits per pixel external Light Source LED ADF Specifications Available Paper Sizes A4 Indian Legal Letter 8 5 13 in Legal Paper Type Plain Paper Weight of Paper 64 to 90 g m2 17 to 24lb Loading Capacity A4 Letter 35 sheets or 3 85 mm Indian Legal 8 5 13 in Legal 10 sheets Auto Duplex Scanning Not supported Even when the original meets the specifications for media ...

Page 290: ...e Line RJ 11 Telephone set connection The specifications may differ by country or region Using Port for the Printer The printer uses the following port These ports should be allowed to become available by the network administrator as necessary When the Sender Client is the Printer Use Destination Server Protocol Port Number File sending When scan to network folder is used from the printer FTP serv...

Page 291: ...EpsonNet Config printer driver and scanner driver Printer SNMP UDP 161 Forwarding LPR data Printer LPR TCP 515 Forwarding RAW data Printer RAW Port9100 TCP 9100 Forwarding AirPrint IPP IPPS printing data Printer IPP IPPS TCP 631 Searching WSD printer Printer WS Discovery UDP 3702 Forwarding the scan data from Epson ScanSmart Printer Network Scan TCP 1865 Collecting the job information when push sc...

Page 292: ...ds IEEE802 11a b g n 1 ac Frequency Ranges IEEE802 11b g n 2 4 GHz IEEE802 11a n ac 5 GHz Channels Wi Fi 2 4 GHz 1 2 3 4 5 6 7 8 9 10 11 12 2 13 2 5 GHz 3 W52 36 40 44 48 W53 52 56 60 64 W56 100 104 108 112 116 120 124 128 132 136 140 144 W58 149 153 157 161 165 Wi Fi Direct 2 4 GHz 1 2 3 4 5 6 7 8 9 10 11 12 2 13 2 5 GHz 3 W52 36 40 44 48 W58 149 153 157 161 165 Connection Modes Infrastructure Wi...

Page 293: ...r RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Network Functions and IPv4 IPv6 Functions Supported Remarks Network Printing EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Printing Mac OS IPv4 IPv6 I...

Page 294: ...HTTPS Server Client IPPS SMTPS STARTTLS SSL TLS SNMPv3 Supported Third Party Services AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Scan OS X Mavericks or later Fax OS X Mountain Lion or later Memory Device Specifications Devices Maximum Capacities Hard Disk Drive 1 USB Memory Device 2 TB formatted in FAT FAT32 or exFAT Multi card reader 2 2 TB formatted in FAT FAT32 or exFAT 1 We do not...

Page 295: ... compressed or CCITT encoded Image Size Horizontal 80 to 10200 pixels Vertical 80 to 10200 pixels File Size Less than 2 GB Maximum Number of Files JPEG 9990 3 TIFF 999 1 Design rule for Camera File system 2 Photo data stored on digital cameras with a built in memory is not supported 3 Up to 999 files can be displayed at a time If the number of files exceeds 999 the files are displayed in groups No...

Page 296: ...gy consumption Environmental Specifications Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature after initial ink charging 15 to 40 C 5 to 104 F Temperature before initial ink charging 20 to 40 C 4 to 104 F Humidity 5 to 85 RH without condensation You can store for one month at 40 C ...

Page 297: ...perate the printer correctly A 535 mm B 725 mm C 425 mm D 422 mm E 303 mm See Safety Instructions in this manual to confirm the environmental conditions Related Information Advisories and Warnings for Setting Up the Printer on page 14 Product Information Product Specifications Installation Location and Space 297 ...

Page 298: ... non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation of the device To prevent radio interference to the licensed service this device is intended to be operated indoors and away from windows to...

Page 299: ...S NZS4268 C772A Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Standards and Approvals for New Zealand Model General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its...

Page 300: ... stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Passports driver s licenses warrants of fitness road passes food stamps ticket...

Page 301: ...Administrator Information Connecting the Printer to the Network 302 Settings to Use the Printer 306 Managing the Printer 356 Advanced Security Settings 359 ...

Page 302: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 303: ...k subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols that can follow the IP address Note When you use the IP address...

Page 304: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 305: ...r the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the network by using the Ethernet cable and check the connection 1 Connec...

Page 306: ... PIN Code Setup WPS on page 238 Settings to Use the Printer Using the Print Functions Enable to use the print function through the network To use the printer on the network you need to set the port for network connection on the computer as well as the printer s network connection Printer Connection Types The following two methods are available for the printer s network connection Peer to peer conn...

Page 307: ... printer driver in batch Depending on the server spec it may take time to start the print job because all print jobs go through the print server You cannot print when the Windows server is turned off Print Settings for Peer to Peer Connection For peer to peer connection direct printing a printer and a client computer have a one to one relationship The printer driver must be installed on each clien...

Page 308: ... printer or network printer with manual settings and then click Next 4 Select Create a new port select Standard TCP IP Port as the Port Type and then click Next 5 Enter the printer s IP address or printer name in Host Name or IP Address or Printer Name or IP Address and then click Next Example Printer name EPSONA1A2B3C IP address 192 0 2 111 Do not change Port name Administrator Information Settin...

Page 309: ...en using the printer under the server client connection printer sharing using the Windows server make the sharing settings hereafter Checking the Port Configuration Windows Check if the correct port is set for the print queue 1 Open the devices and printers screen Desktop Settings Control Panel Hardware and Sound or Hardware Devices and Printers 2 Open the printer properties screen Right click the...

Page 310: ...nters on the print server 2 Right click the printer icon that you want to share with the clients and then click Printer Properties Sharing tab 3 Click Additional Drivers For Windows Server 2012 click Change Sharing Options and then configure the settings 4 Select versions of Windows for clients and then click OK 5 Select the information file for the printer driver inf and then install the driver U...

Page 311: ...ou can enter here depends on the paper source which is indicated on the side of Height When you select mm in Unit you can enter up to one decimal place When you select inch in Unit you can enter up to two decimal places Paper Type Select the paper type you want to set from the pull down menu 3 Check the settings and then click OK Setting Errors Set the displaying error for the device 1 Access Web ...

Page 312: ...Blank Page If there is a blank page in the print data set not to print a blank page Setting Up AirPrint Set when using AirPrint printing and scanning Access Web Config and select the Network tab AirPrint Setup Items Explanation Bonjour Service Name Enter the Bonjour service name between 1 and 41 characters in ASCII 0x20 0x7E Bonjour Location Enter location information such as the printer s placeme...

Page 313: ...formation of the computer that uses the same mail server as the printer Note When you use the mail server on the Internet confirm the setting information from the provider or website You can also set the mail server from the printer s control panel Access as below Settings General Settings Network Settings Advanced Email Server Server Settings 1 Access Web Config and select the Network tab Email S...

Page 314: ...ted Account If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenticated account name between 0 and 255 characters in ASCII 0x20 0x7E When you select SMTP AUTH enter the SMTP server account When you select POP before SMTP enter the POP3 server account Authenticated Password If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenti...

Page 315: ...not is changed Certificate Validation The certificate is validated when this is enabled We recommend this is set to Enable To set up you need to import the CA Certificate to the printer POP3 Server Address If you select POP before SMTP as the Authentication Method enter the POP3 server address between 0 and 255 characters using A Z a z 0 9 You can use IPv4 or FQDN format POP3 Server Port Number If...

Page 316: ... authentication failed Unsupported communication method Check the followings SMTP Server Address SMTP Server Port Number This message appears when you try to communicate with unsupported protocols Connection to SMTP server failed Change Secure Connection to None This message appears when an SMTP mismatch occurs between a server and a client or when the server does not support SMTP secure connectio...

Page 317: ...etwork folder Creating the Shared Folder Before Creating the Shared Folder Before creating the shared folder check the following The printer is connected to the network where it can access the computer where the shared folder will be created A multi byte character is not included in the name of the computer where the shared folder will be created cImportant When a multi byte character is included ...

Page 318: ...ted access However the user who does not have authority cannot access them because the desktop folder is under the control of the user folder and then the security settings of the user folder are handed down to it The user who is permitted access on the Security tab user logged in and administrator in this case can operate the folder See below to create the proper location This example is when cre...

Page 319: ...rive and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printer Setting a Shared Network Folder 319 ...

Page 320: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 320 ...

Page 321: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 321 ...

Page 322: ...up that includes all users who can log in to the domain or computer This group is displayed only when the folder is created just below the root folder If it is not displayed you can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 322 ...

Page 323: ...ns for Authenticated Users If it is not selected select Authenticated Users click Edit select Allow on Modify in Permissions for Authenticated Users and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 323 ...

Page 324: ...a Personal Computer This explanation is an example for creating the shared folder on the desktop of the user currently logging in to the computer The user who logs in to the computer and who has administrator authority can access the desktop folder and the document folder that are under the User folder Set this configuration when you DO NOT permit reading and writing to another user to the shared ...

Page 325: ...or authority user account 2 Start explorer 3 Create the folder on the desktop and then name it scan_folder For the folder name enter between 1 and 12 alphanumeric characters If the character limit of the folder name is exceeded you may not be able to access it normally by the varied environment 4 Right click the folder and then select Properties Administrator Information Settings to Use the Printe...

Page 326: ...5 Click Advanced Sharing on the Sharing tab Administrator Information Settings to Use the Printer Setting a Shared Network Folder 326 ...

Page 327: ...this folder and then click Permissions 7 Select Everyone group of Group or user names select Allow on Change and then click OK Administrator Information Settings to Use the Printer Setting a Shared Network Folder 327 ...

Page 328: ...here can access the shared folder In this case the user who logs in to this computer and the Administrator can access the shared folder Add access permission if necessary You can add it by clicking Edit For more details see Related Information Administrator Information Settings to Use the Printer Setting a Shared Network Folder 328 ...

Page 329: ...ritten or read on the shared folder from the computers of users or groups with access permission Related Information Adding Group or User Which Permits Access on page 329 Adding Group or User Which Permits Access You can add the group or user which permits access 1 Right click the folder and select Properties 2 Select Security tab Administrator Information Settings to Use the Printer Setting a Sha...

Page 330: ...3 Click Edit Administrator Information Settings to Use the Printer Setting a Shared Network Folder 330 ...

Page 331: ...full name of the group or user enter part of the name and then click Check Names The group names or user names that match part of the name are listed and then you can select the full name from the list If just one name matches the full name with underlining is displayed in Enter the object name to select Administrator Information Settings to Use the Printer Setting a Shared Network Folder 331 ...

Page 332: ...puters of users or groups with access permission Using Microsoft Network Sharing When enabling it the following are possible Shares the USB storage over the network that is connected to the printer Forwards the scan result to the shared folder on the computer 1 Access Web Config and select the Network tab MS Network 2 Select Use Microsoft network sharing 3 Set each item 4 Click Next Administrator ...

Page 333: ...rinter User Name Set the user name for user authentication Enter between 1 and 127 characters in ASCII except However you cannot enter a single period or a combination of the period and a space alone Password Set the password for user authentication Enter between 1 and 64 characters in ASCII However you cannot just set 10 asterisks Encrypted Communication Set whether to enable encrypted communicat...

Page 334: ...listed in the table below Features Web Config Epson Device Admin Printer s control panel Registering a destination Editing a destination Adding a group Editing a group Deleting a destination or groups Deleting all destinations Importing a file Exporting to a file Note You can also configure the fax destination using the FAX Utility Registering a Destination to Contacts using Web Config Note You ca...

Page 335: ...acters or less in Unicode UTF 8 If you do not specify this leave it blank Index Word Enter words to search in 30 characters or less in Unicode UTF 8 If you do not specify this leave it blank Type Select the type of the address that you want to register Assign to Frequent Use This item is displayed on the Web Config screen but is unavailable for this printer Fax Fax Number Enter between 1 and 64 ch...

Page 336: ...connections enter a user name such as Anonymous and FTP If you do not specify this leave it blank Password Enter a password to access to an FTP server within 20 characters or less in Unicode UTF 8 However avoid using control characters 0x00 to 0x1f 0x7F If you do not specify this leave it blank Connection Mode Select the connection mode from the menu If a firewall is set between the printer and th...

Page 337: ... cannot be edited because it is exported as a binary file When importing the printer settings to the printer contacts are overwritten For Epson Device Admin only contacts can be exported from the device s property screen Also if you do not export the security related items you can edit the exported contacts and import them because this can be saved as a SYLK file or csv file Importing Contacts Usi...

Page 338: ...port 2 Select one of the Contacts checkboxes For example if you select Contacts under the Scan Copy category the same checkbox under the Fax category is also selected 3 Enter a password to encrypt the exported file You need the password to import the file Leave this blank if you do not want to encrypt the file 4 Click Export Related Information Running Web Config on a Web Browser on page 269 Expor...

Page 339: ...d set a password between 8 and 63 characters long in ASCII This password is required when importing the binary file Items except Security Information Export the SYLK format or csv format files Select when you want to edit the information of the exported file 7 Click Export 8 Specify the place to save the file select the file type and then click Save The completion message is displayed 9 Click OK C...

Page 340: ...letion screen Return to the device s property screen 11 Click Transmit 12 Click OK on the confirmation message The settings are sent to the printer 13 On the sending completion screen click OK The printer s information is updated Open the contacts from Web Config or printer s control panel and then check that the contact is updated Preparing to Scan Scanning using the control panel The scan to net...

Page 341: ...ternet connection environment Contact registration to Epson Connect Epson Connect service User and printer registration to Epson Connect Related Information Setting a Shared Network Folder on page 317 Configuring a Mail Server on page 313 Scanning From a Computer Install the software and check that the network scan service is enabled to scan via a network from the computer Software to be installed...

Page 342: ...nt or received Related Information Connecting the Printer to a Phone Line on page 342 Making the Printer Ready to Send and Receive Faxes on page 345 Making Settings for the Printer s Fax Features According to Use on page 347 Fax Settings on page 277 Making Contacts Available on page 333 User Settings on page 286 Report Settings on page 283 Connecting the Printer to a Phone Line Compatible Telephon...

Page 343: ...ion Note Remove the cap from the EXT port of the printer only when connecting your telephone to the printer Do not remove the cap if you are not connecting your telephone In areas where lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the ...

Page 344: ...ing See the manuals that came with the phone device for details Depending on the model of the phone device the fax function cannot be completely disabled so you may not be able to use it as an external phone If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set to answer a call 1 Remove the cap from ...

Page 345: ...ing or receiving faxes is displayed as shown on the following screen the connection has been established Related Information Making the Printer Ready to Send and Receive Faxes on page 345 Making Settings to Use an Answering Machine on page 348 Making Settings to Receive Faxes Operating Only a Connected Phone on page 348 Receive Mode on page 279 Making the Printer Ready to Send and Receive Faxes Fa...

Page 346: ...ion DRD setting If you have subscribed to a distinctive ring service from your telephone company Go to the next screen and select the ring pattern to be used for incoming faxes When you tap any item except All Receive Mode is set to Auto and you continue to the next screen where you can check the settings you made If you have not subscribed to a distinctive ring service from your telephone company...

Page 347: ...e 348 Basic Settings on page 278 Making Settings for the Printer s Fax Features According to Use You can configure the printer s fax features individually using the printer s control panel according to use The settings made using Fax Setting Wizard can also be changed For more details see the descriptions of the Fax Settings menu Note Using Web Config you can configure the printer s fax features W...

Page 348: ...elect OK to apply the settings The access code is stored in the printer Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine 1 Select Settings on the home screen on the printer s control panel 2 Select General Settings Fax Settings Basic Settings 3 Set Receive Mode to Auto 4 Set the Rings to Answer setting of the ...

Page 349: ...o the printer A computer PC FAX reception The above features can be used at the same time If you use them at the same time received documents are saved to the inbox to an external memory device and on a computer To receive faxes on a computer make settings using FAX Utility Related Information Making Settings to Save Received Faxes to the Inbox on page 349 Making Settings to Save Received Faxes to...

Page 350: ...mory device connected to the printer Because a memory full error disables sending and receiving faxes keep the memory device connected to the printer The number of documents that have temporarily saved in the printer s memory is displayed on on the printer s control panel 1 Select Settings on the printer s control panel To select an item use the u d l r buttons and then press the OK button 2 Selec...

Page 351: ...rom any computer select Do Not Use 3 Click OK Making Save to Computer Setting to Receive Faxes You can receive faxes on a computer by using the FAX Utility Install FAX Utility on the computer and make the setting For details see Basic Operations in the FAX Utility help displayed on the main window The setting item below on the printer s control panel is set to Yes and the faxes received can be sav...

Page 352: ... Timeout If you select ON when you log in as the access control user or administrator you are automatically logged out and go to the initial screen if there is no activity for a certain period of time You can set between 10 seconds and 240 minutes by the second Note You can also set up from the printer s control panel Language Settings General Settings Basic Settings Language Operation Timeout Set...

Page 353: ...g to turn off the printer after 30 minutes automatically when all ports including the LINE port are disconnected This feature may not be available depending on your region Note You can also set up from the printer s control panel Settings General Settings Basic Settings Power Off Settings Power Off If Disconnected 3 Click OK Setting the Sound Make the sound settings when operating the control pane...

Page 354: ...rouble can be prevented by synchronizing with the time server 1 Access Web Config and select the Device Management tab Date and Time Time Server 2 Select Use for Use Time Server 3 Enter the time server address for Time Server Address You can use IPv4 IPv6 or FQDN format Enter 252 characters or less If you do not specify this leave it blank 4 Enter Update Interval min You can set up to 10 080 minut...

Page 355: ...nection test For checking the connection between the printer to the mail server perform the connection test from the printer Also check the connection from the client computer to the server to check the communication status Initializing the settings If the settings and communication status show no problem the problems may be solved by disabling or initializing the network settings of the printer a...

Page 356: ...ter is set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows Select Control Panel Network and Internet Internet Options Connections LAN settings Proxy server and then configure not to use the proxy server for LAN local addresses Mac OS Select System Preferences Network Advanced Proxies and then register the local address for Bypass pro...

Page 357: ... keep it connect the printer to the computer using a USB cable and then confirm that the device manager s display contents stays unchanged Mac OS Connect the printer to the computer using a USB cable and then confirm that the printer is not listed if you want to add the printer from Printers Scanners Related Information Application for Configuring Printer Operations Web Config on page 269 Monitori...

Page 358: ...ses and so on cannot be selected 3 Enter a password to encrypt the exported file You need the password to import the file Leave this blank if you do not want to encrypt the file 4 Click Export cImportant If you want to export the printer s network settings such as the device name and IPv6 address select Enable to select the individual settings of device and select more items Only use the selected ...

Page 359: ...echnologies Set the printer as necessary according to the environmental conditions that have been built with the customer s environment information Name Feature type What to set What to prevent Control of protocol Controls the protocols and services to be used for communication between printers and computers and it enables and disables features A protocol or service that is applied to features all...

Page 360: ...ing Printer Operations Web Config on page 269 Protocols you can Enable or Disable on page 360 Protocol Setting Items on page 361 Protocols you can Enable or Disable Protocol Description Bonjour Settings You can specify whether to use Bonjour Bonjour is used to search for devices print and so on SLP Settings You can enable or disable the SLP function SLP is used for push scanning and network search...

Page 361: ... protocols on page 360 Protocol Setting Items on page 361 Protocol Setting Items Bonjour Settings Items Setting value and Description Use Bonjour Select this to search for or use devices through Bonjour Bonjour Name Displays the Bonjour name Bonjour Service Name Displays the Bonjour service name Location Displays the Bonjour location name Top Priority Protocol Select the top priority protocol for ...

Page 362: ...ing from the LPR port Printing Timeout sec Enter the timeout value for LPR printing between 0 to 3 600 seconds If you do not want to timeout enter 0 RAW Port9100 Settings Items Setting value and Description Allow RAW Port9100 Printing Select to allow printing from the RAW port Port 9100 Printing Timeout sec Enter the timeout value for RAW Port 9100 printing be tween 0 to 3 600 seconds If you do no...

Page 363: ...Items Setting value and Description Enable SNMPv3 SNMPv3 is enabled when the box is checked User Name Enter between 1 and 32 characters using 1 byte characters Authentication Settings Algorithm Select an algorithm for an authentication for SNMPv3 Password Enter the password for an authentication for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leave it bla...

Page 364: ... party from the Certification Authority that issued the CA signed Certificate of the other server Self signed Certificate This is a certificate that the printer signs and issues itself It is also called the root certificate Because the issuer certifies itself it is not reliable and cannot prevent impersonation Use it when making the security setting and performing simple SSL TLS communication with...

Page 365: ...igned Certificate to a computer connected to the printer Obtaining a CA signed Certificate is complete when you save a certificate to a destination Related Information Application for Configuring Printer Operations Web Config on page 269 CSR Setting Items Items Settings and Explanation Key Length Select a key length for a CSR Common Name You can enter between 1 and 128 characters If this is an IP ...

Page 366: ...ed 3 Enter a value for each item Depending on where you create a CSR and the file format of the certificate required settings may vary Enter values to required items according to the following A certificate of the PEM DER format obtained from Web Config Private Key Do not configure because the printer contains a private key Password Do not configure CA Certificate 1 CA Certificate 2 Optional A cer...

Page 367: ...ty that issues CA Certificate 1 Specify a file if you need Related Information Importing a CA signed Certificate on page 366 Deleting a CA signed Certificate You can delete an imported certificate when the certificate has expired or when an encrypted connection is no longer necessary cImportant If you obtain a certificate using a CSR created from Web Config you cannot import a deleted certificate ...

Page 368: ...elf signed Certificate and click Confirm Related Information Application for Configuring Printer Operations Web Config on page 269 Configuring a CA Certificate When you set the CA Certificate you can validate the path to the CA certificate of the server that the printer accesses This can prevent impersonation You can obtain the CA Certificate from the Certification Authority where the CA signed Ce...

Page 369: ...Sockets Layer Transport Layer Security communication to the printer you can encrypt the communication path between computers Do this if you want to prevent remote and unauthorized access Configuring Basic SSL TLS Settings If the printer supports the HTTPS server feature you can use an SSL TLS communication to encrypt communications You can configure and manage the printer using Web Config while en...

Page 370: ...ring Printer Operations Web Config on page 269 Configuring a CA signed Certificate on page 364 Updating a Self signed Certificate on page 367 Solving Problems for Advanced Security Problems Using Network Security Features Cannot Create the Secure IPP Printing Port The correct certificate is not specified as the server certificate for SSL TLS communication If the specified certificate is not correc...

Page 371: ...rd for importing the certificate is incorrect Enter the correct password If you forget the password you cannot import the certificate Re obtain the CA signed Certificate Related Information Importing a CA signed Certificate on page 366 Cannot Update a Self Signed Certificate The Common Name has not been entered Common Name must be entered Unsupported characters have been entered to Common Name Ent...

Page 372: ...a file to import What to do Select a file and click Import CA Certificate 1 is not entered Cause CA certificate 1 is not entered and only CA certificate 2 is entered What to do Import CA certificate 1 first Invalid value below Cause Unsupported characters are contained in the file path and or password What to do Make sure that the characters are entered correctly for the item Invalid date and time...

Page 373: ...format that contains up to 2 CA certificates The certificate has expired Check if the certificate is valid or check the date and time on your printer Cause The certificate is out of date What to do If the certificate is out of date obtain and import the new certificate If the certificate is not out of date make sure the printer s date and time are set correctly Private key is required Cause There ...

Page 374: ... page 364 Delete a CA signed Certificate by Mistake There is no backup file for the CA signed certificate If you have the backup file import the certificate again If you obtain a certificate using a CSR created from Web Config you cannot import a deleted certificate again Create a CSR and obtain a new certificate Related Information Importing a CA signed Certificate on page 366 Deleting a CA signe...

Page 375: ...Where to Get Help Technical Support Web Site 376 Contacting Epson Support 376 ...

Page 376: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 377: ...ormation and technical support e mail Epson Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located M...

Page 378: ...pson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We encourage you to have all the relevant information on hand when you ring The more information you prepare the faster we can help solve the problem This information includes your Epson product documentation ...

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