Epson EcoTank ET-4856 User Manual Download Page 138

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Unsupported paper is being used.

Solutions

Use paper supported by this printer.

“Available Paper and Capacities” on page 244

“Unavailable Paper Types” on page 247

Paper handling is inappropriate.

Solutions

Follow paper handling precautions.

“Paper Handling Precautions” on page 28

The paper is moist or damp.

Solutions

Load new paper.

Static electricity is causing sheets of paper to stick to each other.

Solutions

Fan the paper before loading. If the paper still does not feed, load one sheet of paper at a time.

Too many sheets are loaded in the printer.

Solutions

Do not load more than the maximum number of sheets specified for the paper.

“Available Paper and Capacities” on page 244

The paper settings on the printer are incorrect.

Solutions

Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the
printer.

“Paper Size and Type Settings” on page 28

Paper slips when paper dust adheres to the roller.

Solutions

Clean the roller.

“Cleaning the Paper Path for Paper Feeding Problems” on page 109

Multiple sheets of paper feed at the same time during manual 2-sided printing.

Solutions

Remove any paper that is loaded in the paper source before you reload the paper.

Solving Problems

The Printer Does Not Work as Expected

Paper Does Not Feed Properly

138

Summary of Contents for EcoTank ET-4856

Page 1: ...User s Guide Printing Copying Scanning Faxing Maintaining the Printer Solving Problems NPD6435 00 EN ...

Page 2: ...figuration 24 Entering Characters 25 Viewing Animations 25 Loading Paper Paper Handling Precautions 28 Paper Size and Type Settings 28 List of Paper Type 29 Loading Paper 30 Precautions when Loading Letterhead Paper 30 Placing Originals Placing Originals 32 Originals that are not Supported by the ADF 33 Printing Printing Documents 35 Printing from a Computer Windows 35 Printing from a Computer Mac...

Page 3: ...ty when Sending and Receiving Faxes 88 Features Other Useful Features 88 Sending Faxes Using the Printer 89 Selecting Recipients 89 Various Ways of Sending Faxes 90 Receiving Faxes on the Printer 92 Receiving Incoming Faxes 93 Receiving Faxes by Making a Phone Call 94 Viewing Received Faxes Saved in the Printer on the LCD Screen 95 Menu Options for Faxing 96 Recipient 96 Fax Settings 96 More 98 Me...

Page 4: ...ems 221 Adding or Replacing the Computer or Devices Connecting to a Printer that has been Connected to the Network 223 Using a Network Printer from a Second Computer 223 Using a Network Printer from a Smart Device 224 Re setting the Network Connection 224 When Replacing the Wireless Router 224 When Changing the Computer 225 Changing the Connection Method to the Computer 225 Making Wi Fi Settings f...

Page 5: ...Network Connection 282 Connecting to the Network from the Control Panel 284 Settings to Use the Printer 286 Making Contacts Available 286 Making Fax Features Available 289 Problems when Making Settings 298 Where to Get Help Technical Support Web Site 301 Contacting Epson Support 301 Before Contacting Epson 301 Help for Users in Europe 301 Help for Users in Taiwan 301 Help for Users in Australia 30...

Page 6: ...Guide to This Manual Introduction to the Manuals 7 Searching for Information 7 Printing Only the Pages You Need 8 About This Manual 8 Trademarks 10 Copyright 10 ...

Page 7: ...te at http www epson eu support or the Epson worldwide support website at http support epson net Digital manual To view the Web manual visit the following website enter the product name and then go to Support http epson sn Searching for Information The PDF manual allows you to search for information you are looking for by keyword or jump directly to specific sections using the bookmarks This secti...

Page 8: ...5 To specify pages that are not in series divide the pages with commas Example 5 10 15 About This Manual This section explains the meaning of marks and symbols notes on descriptions and operating system reference information used in this manual Marks and Symbols Caution Instructions that must be followed carefully to avoid bodily injury cImportant Instructions that must be observed to avoid damage...

Page 9: ...ver 2008 Windows Server 2003 R2 and Windows Server 2003 refer to the following operating systems Additionally Windows is used to refer to all versions Microsoft Windows 10 operating system Microsoft Windows 8 1 operating system Microsoft Windows 8 operating system Microsoft Windows 7 operating system Microsoft Windows Vista operating system Microsoft Windows XP operating system Microsoft Windows X...

Page 10: ...ntries Microsoft Windows Windows Server and Windows Vista are registered trademarks of Microsoft Corporation Apple Mac macOS OS X Bonjour Safari AirPrint iPad iPhone iPod touch and iTunes are trademarks of Apple Inc registered in the U S and other countries Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge a...

Page 11: ...ith Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation Seiko Epson Corporation shall not be held liable for any damage resu...

Page 12: ...Important Instructions Safety Instructions 13 Printer Advisories and Warnings 14 Protecting Your Personal Information 15 ...

Page 13: ...or in locations subject to shocks vibrations high temperature or humidity Take care not to spill liquid on the printer and not to handle the printer with wet hands Keep the printer at least 22 cm away from cardiac pacemakers Radio waves from this printer may adversely affect the operation of cardiac pacemakers If the LCD screen is damaged contact your dealer If the liquid crystal solution gets on ...

Page 14: ... the printer in Germany the building installation must be protected by a 10 or 16 amp circuit breaker to provide adequate short circuit protection and over current protection for the printer When connecting the printer to a computer or other device with a cable ensure the correct orientation of the connectors Each connector has only one correct orientation Inserting a connector in the wrong orient...

Page 15: ...een due to abrupt changes in temperature or humidity may cause performance to deteriorate Advisories and Warnings for Using the Printer with a Wireless Connection Radio waves from this printer may negatively affect the operation of medical electronic equipment causing them to malfunction When using this printer inside medical facilities or near medical equipment follow directions from the authoriz...

Page 16: ...Part Names and Functions Part Names and Functions 17 ...

Page 17: ... ADF document support Supports originals E ADF output tray extension Holds legal size originals ejected from the ADF Make sure you extend this when scanning legal size originals using the ADF F ADF output tray Holds originals ejected from the ADF A Output tray Holds the ejected paper B Paper cassette Loads paper C Edge guide Feeds the paper straight into the printer Slide to the edges of the paper...

Page 18: ...cover Open to load paper in the paper cassette A Scanner unit Scans placed originals Open to refill the ink tank or to remove jammed paper This unit should usually be kept closed B Ink tank cover Open to refill the ink tank C Ink reservoir tank Ink tank Supplies ink to the print head D Ink tank unit Contains the ink tanks E Print head Ink is ejected from the print head nozzles underneath Part Name...

Page 19: ...urplus ink during cleaning or printing B Rear cover Remove when removing jammed paper C AC inlet Connects the power cord D LAN port Connects a LAN cable E USB port Connects a USB cable to connect with a computer F EXT port Connects external phone devices G LINE port Connects a phone line Part Names and Functions Part Names and Functions 19 ...

Page 20: ...Guide to the Control Panel Control Panel 21 Touch Screen Operations 21 Home Screen Configuration 22 Menu Screen Configuration 24 Entering Characters 25 Viewing Animations 25 ...

Page 21: ... that have not yet been read printed or saved are stored in the printer s memory D Displays menus and messages E Displays the solutions when you are in trouble Touch Screen Operations The touchscreen is compatible with the following operations Tap Press or select the items or the icons Flick Scroll the screen swiftly Guide to the Control Panel Touch Screen Operations 21 ...

Page 22: ...ting photos Home Screen Configuration A Displays the Remaining capacity of Maintenance box screen You can check the approximate service life of maintenance box B Displays the network connection status See the following for more details Guide to the Network Icon on page 23 Guide to the Control Panel Home Screen Configuration 22 ...

Page 23: ...o improve the quality of your printouts such as unclogging nozzles by printing a nozzle check pattern and performing head cleaning and improving blurring or banding in your printouts by aligning the print head You can also make this setting from the Settings menu Settings Maintenance Settings Allows you to make settings related to maintenance printer settings and operations F Scrolls the screen to...

Page 24: ...l information by selecting the icon Make settings by selecting the item or adding a check mark Grayed out items are not available Select the item to check why it is unavailable If any problems occur is displayed on the item Select the icon to check how to solve the problem D Starts operations using the current settings Items vary depending on the menu Copies Displays the on screen keypad allowing ...

Page 25: ...ntly used email domain addresses or URLs by simply selecting the item F Enters a space G Enters character H Deletes a character to the left Deletes a character to the right when the cursor is at the start of the line and there are no characters to the left Viewing Animations You can view animations of operating instructions such as loading paper or removing jammed paper on the LCD screen Select Di...

Page 26: ... Select How To at the bottom of the operation screen Displays the context sensitive animation Guide to the Control Panel Viewing Animations 26 ...

Page 27: ...Loading Paper Paper Handling Precautions 28 Paper Size and Type Settings 28 Loading Paper 30 ...

Page 28: ...ets to half or less or load one sheet of paper at a time if paper jams continue Make sure you are using long grain paper If you are not sure what type of paper you are using check the paper packaging or contact the manufacturer to confirm the paper specifications Fan and align the edges of the envelopes before loading When the stacked envelopes are puffed up with air press them down to flatten the...

Page 29: ...m printing results select the paper type that suits the paper Media Name Media Type Control Panel Printer Driver Epson Bright White Ink Jet Paper Plain paper Plain paper Epson Ultra Glossy Photo Paper Ultra Glossy Epson Ultra Glossy Epson Premium Glossy Photo Paper Epson Value Glossy Photo Paper Prem Glossy Epson Premium Glossy Epson Premium Semigloss Photo Paper Prem Semigloss Epson Premium Semig...

Page 30: ...head paper select Letterhead as the paper type For letterhead paper if you print on paper that is smaller than the setting in the printer driver the printer may print beyond the edges of the paper which can lead to ink smears on your printouts and excess ink building up inside the printer Make sure you select the correct paper size setting 2 sided printing and borderless printing are not available...

Page 31: ...Placing Originals Placing Originals 32 Originals that are not Supported by the ADF 33 ...

Page 32: ...ks prevent exterior light from shining directly onto the scanner glass Do not apply too much force to the scanner glass or the document cover Otherwise they may be damaged Note If there is any trash or dirt on the scanner glass the scanning range may expand to include it so the image of the original may be displaced or reduced Remove any trash and dirt on the scanner glass before scanning A range ...

Page 33: ...kle or damage the original Scan these documents on the scanner glass instead To prevent paper jams avoid placing the following originals in the ADF For these types use the scanner glass Originals that are torn folded wrinkled deteriorated or curled Originals with binder holes Originals held together with tape staples paper clips etc Originals that have stickers or labels stuck to them Originals th...

Page 34: ...Printing Printing Documents 35 Printing on Envelopes 62 Printing Web Pages 63 Printing Using a Cloud Service 64 ...

Page 35: ...ay differ depending on the application See the application s help for details 1 Load paper in the printer Loading Paper on page 30 2 Open the file you want to print 3 Select Print or Print Setup from the File menu 4 Select your printer Printing Printing Documents Printing from a Computer Windows 35 ...

Page 36: ...n see the online help for explanations of the setting items Right clicking an item displays Help 7 Click OK to close the printer driver window 8 Click Print Related Information Available Paper and Capacities on page 244 List of Paper Type on page 29 Printing Printing Documents Printing from a Computer Windows 36 ...

Page 37: ...er a comment 4 Click Save Note To delete an added preset click Add Remove Presets select the preset name you want to delete from the list and then delete it 5 Click Print The next time you want to print using the same settings select the registered setting name from Printing Presets and click OK Related Information Loading Paper on page 30 Printing Using Easy Settings on page 35 Printing on 2 Side...

Page 38: ...d printer 1 On the printer driver s Main tab select the method of 2 Sided Printing 2 Click Settings make the appropriate settings and then click OK 3 Click Print Density make the appropriate settings and then click OK When setting Print Density you can adjust print density according to the document type Note This setting is not available when you select manual 2 sided printing Printing may be slow...

Page 39: ... driver s Main tab select the type of long edge binding you want to use from 2 Sided Printing 2 Click Settings select Booklet and then select Center Binding or Side Binding Center Binding Use this method when printing a small number of pages that can be stacked and easily folded in half Side Binding Use this method when printing one sheet four pages at a time folding each in half and then putting ...

Page 40: ...vailable with borderless printing 1 On the printer driver s Main tab select 2 Up 4 Up 6 Up 8 Up 9 Up or 16 Up as the Multi Page setting 2 Click Layout Order make the appropriate settings and then click OK 3 Set the other items on the Main and More Options tabs as necessary and then click OK 4 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 35 Printing ...

Page 41: ... size of the paper you set in the application setting Output Paper Select the paper size you loaded in the printer Fit to Page is automatically selected Note Click Center to print the reduced image in the middle of the paper 2 Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings ...

Page 42: ...m the Output Paper setting 3 Select Reduce Enlarge Document Zoom to and then enter a percentage 4 Set the other items on the Main and More Options tabs as necessary and then click OK 5 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 35 Printing One Image on Multiple Sheets for Enlargement Creating a Poster This feature allows you to print one image on ...

Page 43: ...de 3 Set the other items on the Main and More Options tabs as necessary and then click OK 4 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 35 Making Posters Using Overlapping Alignment Marks Here is an example of how to make a poster when 2x2 Poster is selected and Overlapping Alignment Marks is selected in Print Cutting Guides Printing Printing Docum...

Page 44: ...he vertical blue line through the center of the top and bottom cross marks 2 Place the edge of Sheet 1 on top of Sheet 2 and align the cross marks then temporarily tape the two sheets together from the back Printing Printing Documents Printing from a Computer Windows 44 ...

Page 45: ...ed line through the alignment markers this time the line to the left of the cross marks 4 Tape the sheets together from the back 5 Repeat steps 1 to 4 to tape Sheet 3 and Sheet 4 together Printing Printing Documents Printing from a Computer Windows 45 ...

Page 46: ...ne through the center of the left and right side cross marks 7 Place the edge of Sheet 1 and Sheet 2 on top of Sheet 3 and Sheet 4 and align the cross marks and then temporarily tape them together from the back Printing Printing Documents Printing from a Computer Windows 46 ...

Page 47: ...heets in two along the horizontal red line through the alignment markers this time the line above the cross marks 9 Tape the sheets together from the back Printing Printing Documents Printing from a Computer Windows 47 ...

Page 48: ...h a Header and Footer You can print information such as a user name and printing date in headers or footers 1 On the printer driver s More Options tab click Watermark Features and then select Header Footer Printing Printing Documents Printing from a Computer Windows 48 ...

Page 49: ... pattern on your printouts If you print with an anti copy pattern the hidden letters appear when photocopied in order to distinguish the original from the copies Anti Copy Pattern is available under the following conditions Paper Type Plain paper Letterhead Borderless Not selected Quality Standard 2 Sided Printing Off Manual Long edge binding or Manual Short edge binding Color Correction Automatic...

Page 50: ...file and then repeat the above steps 4 When you select a print job added to Print Project Lite in the Job Arranger Lite window you can edit the page layout 5 Click Print from the File menu to start printing Note If you close the Job Arranger Lite window before adding all the print data to the Print Project the print job you are currently working on is canceled Click Save from the File menu to save...

Page 51: ... to make further settings 4 Set the other items on the Main and More Options tabs as necessary and then click OK 5 Click Print Note Certain characters may be altered by patterns such as appearing as Application specific patterns and underlines may alter content printed using these settings Print quality may decrease in photos and other images when using Color Universal Print settings Printing is s...

Page 52: ...the method of color correction from the Color Correction setting Automatic This setting automatically adjusts the tone to match the paper type and print quality settings Custom Click Advanced you can make your own settings 2 Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on...

Page 53: ...Set the other items on the Main and More Options tabs as necessary and then click OK 3 Click Print Note Deblurring may not always be possible depending on the circumstances Related Information Loading Paper on page 30 Printing Using Easy Settings on page 35 Printing from a Computer Mac OS Printing Using Easy Settings Note Operations and screens differ depending on the application See the applicati...

Page 54: ...ails or d to expand the print window 4 Select your printer 5 Select Print Settings from the pop up menu 6 Change the settings as necessary 7 Click Print Related Information Available Paper and Capacities on page 244 List of Paper Type on page 29 Printing Printing Documents Printing from a Computer Mac OS 54 ...

Page 55: ...rrent settings as a preset 3 Click OK Note To delete an added preset click Presets Show Presets select the preset name you want to delete from the list and then delete it 4 Click Print The next time you want to print using the same settings select the registered preset name from the Presets Related Information Loading Paper on page 30 Printing Using Easy Settings on page 53 Printing on 2 Sides You...

Page 56: ...on the Document Type setting If you are printing high density data such as photos or graphs select Text Photos or Text Graphics as the Document Type setting If scuffing occurs or the image bleeds through to the reverse side adjust the print density and ink drying time by clicking the arrow mark next to Adjustments 4 Set the other items as necessary 5 Click Print Related Information Available Paper...

Page 57: ... printer as the Destination Paper Size setting 1 Select the size of the paper you set in the application as the Paper Size setting 2 Select Paper Handling from the pop up menu 3 Select Scale to fit paper size 4 Select the paper size you loaded in the printer as the Destination Paper Size setting 5 Set the other items as necessary 6 Click Print Related Information Loading Paper on page 30 Printing ...

Page 58: ...Select the paper size you set in the application as the Paper Size setting 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 53 Adjusting the Print Color You can adjust the colors used in the print job These adjustments are not applied to the original data PhotoEnhance produces sharper images and more vivid colors by ...

Page 59: ...the arrow next to Advanced Settings and make the appropriate settings 4 Set the other items as necessary 5 Click Print Related Information Loading Paper on page 30 Printing Using Easy Settings on page 53 Printing Documents from Smart Devices iOS You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operations may differ depending...

Page 60: ...rinter is using 3 Print from your device to your printer Note For details see the AirPrint page on the Apple website Related Information Cannot Print Even Though a Connection has been Established iOS on page 156 Printing Documents from Smart Devices Android You can print documents from a smart device such as a smartphone or tablet Printing Documents Using Epson Smart Panel Note Operations may diff...

Page 61: ...ow http epson sn 2 Install the Epson Print Enabler plug in from Google Play 3 Connect your Android device to the same wireless network that your printer is using 4 Go to Settings on your Android device select Printing and then enable Epson Print Enabler 5 From an Android application such as Chrome tap the menu icon and print whatever is on the screen Note If you do not see your printer tap All Pri...

Page 62: ...size from Document Size on the Main tab and then select Envelope from Paper Type 5 Set the other items on the Main and More Options tabs as necessary and then click OK 6 Click Print Printing on Envelopes from a Computer Mac OS 1 Load envelopes in the printer Loading Paper on page 30 2 Open the file you want to print 3 Select Print from the File menu or another command to access the print dialog 4 ...

Page 63: ... Set up your printer for wireless printing 2 If Epson Smart Panel is not installed install it Application for Easily Operating the Printer from a Smart device Epson Smart Panel on page 252 3 Connect your smart device to the same wireless network as your printer 4 Open the web page you want to print in your web browser app 5 Tap Share from the menu of the web browser application 6 Select Smart Pane...

Page 64: ...is for iOS and Android and allows you to print or scan from a smartphone or tablet You can print documents images and web sites by sending them directly to a printer on the same wireless LAN Remote Print Driver This is a shared driver supported by Remote Print Driver When printing using a printer in a remote location you can print by changing the printer on the usual applications window See the Ep...

Page 65: ...s Epson Connect Services Unregister to print the registration sheet 3 Follow the instructions on the registration sheet to register the printer Printing Printing Using a Cloud Service Registering to Epson Connect Service from the Control Panel 65 ...

Page 66: ...Copying Available Copying Methods 67 Basic Menu Options for Copying 71 Advanced Menu Options for Copying 72 ...

Page 67: ...fixed size or custom size by color or monochrome 1 Load paper in the printer Loading Paper on page 30 2 Place the originals If you want to copy multiple originals place all of the originals on the ADF Placing Originals on page 32 3 Select Copy on the home screen 4 Select the Copy tab and then select B W or Color 5 Tap x Copying Available Copying Methods Copying Originals 67 ...

Page 68: ...e originals on the scanner glass Placing Originals on page 32 2 Select Copy on the home screen 3 Select the Copy tab and then select 2 Sided 1 2 Sided 4 Specify the original orientation and the binding position and then select OK 5 Tap x Copying by Enlarging or Reducing You can copy originals at a specified magnification 1 Place the originals If you want to copy multiple originals place all of the...

Page 69: ...riginals on page 32 Place them in the direction shown in the illustration Portrait Originals Landscape Originals cImportant If you want to copy originals that are not supported by the ADF use the scanner glass Originals that are not Supported by the ADF on page 33 Note You can also place the originals on the scanner glass Placing Originals on page 32 2 Select Copy on the home screen 3 Select the A...

Page 70: ...nals on page 32 2 Select Copy on the home screen 3 Select the Advanced Settings tab select Remove Shadow or Remove Punch Holes and then enable the setting 4 Tap x on the Copy tab Copying ID card Scans both sides of an ID card and copies onto one side of a paper 1 Place the original on the scanner glass Placing Originals on page 32 2 Select Copy on the home screen 3 Select the Advanced Settings tab...

Page 71: ...pansion 5 Tap x on the Copy tab Basic Menu Options for Copying Note The items may not be available depending on other settings you made B W Copies the original in black and white monochrome Color Copies the original in color 2 Sided Select 2 sided layout 1 1 Sided Copies one side of an original onto a single side of paper 1 2 Sided Copies two single sided originals onto both sides of a single shee...

Page 72: ...ge within a range of 25 to 400 Actual Size Copies at 100 magnification A4 A5 and others Automatically enlarges or reduces the original to fit to a specific paper size Auto Fit Page Detects the scan area and automatically enlarges or reduces the original to fit to the paper size you selected When there are white margins around the original the white margins from the corner mark of the scanner glass...

Page 73: ...iginal Remove Shadow Removes shadows that appear around copies when copying thick paper or that appear in the center of copies when copying a booklet Remove Punch Holes Removes the binding holes when copying ID Card Copy Scans both sides of an ID card and copies onto one side of a paper Borderless Copy Copies without margins around the edges The image is enlarged a little to remove margins from th...

Page 74: ...Scanning Basic Information on Scanning 75 Scanning Originals to a Computer 78 Scanning Originals to the Cloud 79 Scanning Using WSD 81 Scanning Originals to a Smart Device 83 Advanced Scanning 83 ...

Page 75: ...e of the originals and reduce clutter By scanning important documents you can back them up to cloud services or another storage medium just in case they get lost You can send the scanned photos or documents to friends by email By scanning hand drawn illustrations and so on you can share them on social media at a much higher quality than by just taking a photo on your smart device By scanning your ...

Page 76: ...d scanned images from the printer s control panel to cloud services that have been registered in advance Scanning Using WSD You can save the scanned image to a computer connected to the printer using WSD feature If you are using the Windows 7 Windows Vista you need to make WSD settings on your computer before scanning Scanning Basic Information on Scanning Available Scanning Methods 76 ...

Page 77: ...ross different operating systems and provides the same level of screen display and print result Also you can save the multiple pages as a one file You can view PDF files using dedicated PDF reading software or in Web browsers Recommended Resolutions to Suit Your Purpose Resolution indicates the number of pixels smallest area of an image for each inch 25 4 mm and is measured in dpi dots per inch Th...

Page 78: ...ndows 8 Select Desktop Settings Control Panel Programs Programs and Features Windows 7 Windowes Vista Click the start button and then select Control Panel Programs Programs and Features Windows XP Click the start button and then select Control Panel Add or Remove Programs Mac OS Select Go Applications Epson Software 1 Place the originals Placing Originals on page 32 2 Select Scan Computer on the c...

Page 79: ...k the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on screen instruct...

Page 80: ...arately single page Advanced Menu Options for Scanning to the Cloud Note The items may not be available depending on other settings you made Scan Area Select the scan area To crop the white space around the text or image when scanning select Auto Cropping To scan at the maximum area of the scanner glass select Max Area Original Orientation Select the orientation of the original Original Type Selec...

Page 81: ...uter in advance using this feature Setting Up a WSD Port on page 81 1 Place the originals Placing Originals on page 32 2 Select Scan WSD on the control panel 3 Select a computer 4 Tap x Setting Up a WSD Port This section explains how to set up a WSD port for Windows 7 Windows Vista Note For Windows 10 Windows 8 1 Windows 8 the WSD port is set up automatically The following is necessary to set up a...

Page 82: ...model name EPSON XXXXXX XX XXXX are displayed on the network screen You can check the printer s name set on the network from the printer s control panel or by printing a network status sheet 4 Click Your device is ready to use 5 Check the message and then click Close Scanning Scanning Using WSD Setting Up a WSD Port 82 ...

Page 83: ...ginals to a Smart Device Note Before scanning install Epson Smart Panel on your smart device 1 Place the originals Placing Originals on page 32 2 Start Epson Smart Panel on your smart device 3 Select scan menu on the home screen 4 Follow the on screen instructions to scan and save the images Advanced Scanning Scanning Multiple Photos at the Same Time Using Epson ScanSmart you can scan multiple pho...

Page 84: ... then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Select Go Applications Epson Software Epson ScanSmart 3 When the Epson ScanSmart screen is displayed follow the on screen instructions to scan Scanned p...

Page 85: ...his Printer s Fax Features 86 Sending Faxes Using the Printer 89 Receiving Faxes on the Printer 92 Menu Options for Faxing 96 Menu Options for Inbox 99 Using Other Faxing Features 100 Sending a Fax from a Computer 101 Receiving Faxes on a Computer 105 ...

Page 86: ...le on page 286 User Settings on page 270 Overview of this Printer s Fax Features Feature Sending Faxes Sending Methods Sending automatically When you scan an original by tapping x Send the printer dials the recipients and sends the fax Sending Faxes Using the Printer on page 89 Sending manually When you perform a manual check on the line connection by dialing the recipient tap x Send to start send...

Page 87: ...xes by Operating a Connected Phone You can receive faxes by only operating an external phone device Basic Settings on page 263 Making Settings When You Connect a Phone Device on page 295 Destinations of Received Faxes Received faxes are printed by default You can set up destinations for received faxes to the inbox If you save in the inbox you can check the contents on the screen Fax Output Setting...

Page 88: ...n Sending and Receiving Faxes You can use many security features such as Direct Dialing Restrictions to prevent sending to the wrong destination or Backup Data Auto Clear to prevent information leakage You can set a password for the inbox in the printer Security Settings on page 268 Save to Inbox on page 265 Features Other Useful Features Blocking Junk Faxes You can reject junk faxes Rejection Fax...

Page 89: ... a fax in color because the printer performs scanning and sending simultaneously While the printer is sending a fax in color you cannot use the other features Selecting Recipients You can specify recipients on the Recipient tab to send the fax using the following methods Entering Fax Number Manually Select Keypad enter a fax number on the screen displayed and then select OK To add a pause pause fo...

Page 90: ...9 4 Select the Fax Settings tab and then make settings as necessary Fax Settings on page 96 5 Select Preview on the fax top screen to scan check the scanned document image Moves the screen in the direction of the arrows Reduces or enlarges Moves to the previous or the next page Note When Direct Send is enabled you cannot preview When the preview screen is left untouched for the time set in Setting...

Page 91: ... 96 Sending Many Pages of a Monochrome Document Direct Send When sending a fax in monochrome the scanned document is temporarily stored in the printer s memory Therefore sending a lot of pages may cause the printer to run out of memory and stop sending the fax You can avoid this by enabling the Direct Send feature however it takes longer to send the fax because the printer performs scanning and se...

Page 92: ... same size 2 Select Fax on the home screen 3 Specify the recipient Selecting Recipients on page 89 4 Select the Fax Settings tab and then tap ADF Continuous Scan to set this to On You can also make settings such as the resolution and the sending method as necessary 5 Tap x Send on the Recipient tab 6 When scanning the first set of originals is complete and a message is displayed on the control pan...

Page 93: ...lly by picking up the handset When you hear a fax signal baud Select Fax on the printer s home screen select Send Receive Receive and then tap x Next hang up the handset If the ringing is for a voice call You can answer the phone as normal Receiving Faxes Using only the Connected Telephone When Remote Receive is set you can receive faxes by simply entering the Start Code When the telephone rings p...

Page 94: ...swer the phone as normal When the ringing stops and the printer automatically switches to receive faxes If the ringing is for a fax The printer starts receiving faxes If the ringing is for a voice call You cannot answer the phone Ask the person to call you back Note Set the number of rings to answer for the answering machine to a lower number than the number set in Rings to Answer Otherwise the an...

Page 95: ... there are received faxes that have not been read the number of unread documents is displayed on the on the home screen 2 Tap Open Inbox XX Unread 3 If the inbox has been password protected enter the inbox password 4 Select the fax you want to view from the list The contents of the fax are displayed Moves the screen in the direction of the arrows Reduces or enlarges Rotates the image to the right ...

Page 96: ...nt fax history You can also add the recipient to the contacts list Related Information Selecting Recipients on page 89 Fax Settings Select the menus on the control panel as described below Fax Fax Settings Scan Settings Resolution Select the resolution of the outgoing fax If you select a higher resolution the data size becomes larger and it takes time to send the fax Density Sets the density of th...

Page 97: ...using this option See the related information below on this topic Add Sender Information Add Sender Information Select the position where you want to include the header information sender name and fax number in the outgoing fax or not to include the information Off Sends a fax with no header information Outside of Image Sends a fax with header information in the top white margin of the fax This ke...

Page 98: ...rt Last Transmission Prints a report for the previous fax that was sent or received through polling Fax Log Prints a transmission report You can set to print this report automatically using the following menu Settings General Settings Fax Settings Report Settings Fax Log Auto Print Fax Settings List Prints the current fax settings Protocol Trace Prints a detailed report for the previous fax that w...

Page 99: ...e file size of saved documents and using of multiple fax saving features at a time Though the received faxes are not automatically printed you can view them on the printer s screen and print only the ones you need Options when memory is full You can select the operation to print the received fax or refuse to receive it when the Inbox memory is full Inbox Password Settings Password protects the Inb...

Page 100: ... You can make settings such as 2 Sided before starting printing Preview menu Details Displays information for the selected document such as the saved date and time and total number of pages Using Other Faxing Features Printing Fax Report Manually 1 Select Fax on the home screen 2 Tap More 3 Select Fax Report 4 Select the report you want to print and then follow the on screen instructions Note You ...

Page 101: ...s help 1 Using an application create a document to transmit by fax 2 Click Print from the File menu The application s Print window appears 3 Select XXXXX FAX where XXXXX is your printer name in Printer and then check the settings for fax sending Specify 1 in Number of copies Fax may not be transmitted correctly if you specify 2 or more You can send up to 100 pages in one fax transmission 4 Click P...

Page 102: ...mation C Click Add Furthermore by clicking Save to Phone Book you can save the recipient in the list under the PC FAX Phone Book tab Note If your printer s Line Type is set to PBX and the access code has been set to use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from related information link below If you have selected Enter fax number twic...

Page 103: ...smit Once transmission starts a window displaying the transmission status appears Note To stop transmitting select the data and click Cancel You can also cancel using the printer s control panel If an error occurs during transmission the Communication error window appears Check the error information and retransmit The Fax Status Monitor screen the screen mentioned above where you can check the tra...

Page 104: ...use hash instead of entering the exact prefix code enter hash For details see Line Type in Basic Settings from Related Information link below Selecting a recipient name fax number and so on from the phone book If the recipient is saved in the phone book click Select the recipient from the list and then click Add OK If your fax connection line requires a prefix code enter External Access Prefix Not...

Page 105: ...ettings Receive Mode The computer set to receive faxes should always be on Received documents are saved in the printer s memory temporarily before the documents are saved on the computer If you turn off the computer the printer s memory might become full as it cannot send the documents to the computer The number of documents that have been temporarily saved to the printer s memory are displayed on...

Page 106: ...ach the fax 1 Check the notification screen displayed on your computer screen Note The notification screen disappears if no operation is performed for a given length of time You can change the notification settings such as the display time 2 Click anywhere in the notification screen except for the button The Receiving Fax Record screen is displayed 3 Check the date and the sender in the list and t...

Page 107: ...tically renamed using the following naming format YYYYMMDDHHMMSS_xxxxxxxxxx_nnnnn Year Month Day Hour Minute Second_sender s number Information sent from the sender is displayed as the sender s number This number may not be displayed depending on the sender Canceling the Feature that Saves Incoming Faxes to the Computer You can cancel saving faxes to the computer by using the FAX Utility For detai...

Page 108: ...er Feeding Problems 109 Improving Print Copy Scan and Fax Quality 112 Cleaning the Printer 123 Cleaning Spilled ink 123 Checking the Total Number of Pages Fed Through the Printer 124 Saving Power 124 Installing or Uninstalling Applications Separately 125 Transporting and Storing the Printer 130 ...

Page 109: ...er driver Windows Click EPSON Status Monitor 3 on the Maintenance tab If EPSON Status Monitor 3 is disabled click Extended Settings on the Maintenance tab and then select Enable EPSON Status Monitor 3 Mac OS Apple menu System Preferences Printers Scanners or Print Scan Print Fax Epson XXXX Options Supplies Utility Open Printer Utility EPSON Status Monitor Related Information Refilling the Ink Tank...

Page 110: ...ument cover if it is open 4 Open the scanner unit with both hands until it locks 5 Make sure that the ink tank cap is securely closed cImportant If ink tank cap is not securely closed ink may leak Maintaining the Printer Cleaning the Paper Path for Paper Feeding Problems 110 ...

Page 111: ... a precaution against catching fingers Continue to close even if you feel some resistance 7 Slide out the paper cassette and then remove the paper 8 Stand the printer on its side with the printer s ink tank at the bottom Maintaining the Printer Cleaning the Paper Path for Paper Feeding Problems 111 ...

Page 112: ... feature to check if the nozzles are clogged If the nozzles are clogged clean the print head cImportant Do not open the scanner unit or turn off the printer during head cleaning If the head cleaning is incomplete you may not be able to print Head cleaning consumes ink and should not be performed more than necessary When ink is low you may not be able to clean the print head If print quality has no...

Page 113: ...ation below 5 Repeat cleaning and printing the pattern until all lines are printed completely cImportant If print quality has not improved after repeating nozzle check and head cleaning 3 times wait for at least 12 hours without printing and then run the nozzle check again and repeat the head cleaning if necessary We recommend turning off the printer by using the P button If print quality has stil...

Page 114: ... will be deposited to the maintenance box If it becomes full you must prepare and install a replacement maintenance box to continue printing Note When the ink levels or the free space in the maintenance box are insufficient for Power Cleaning you cannot run this feature Even in this case the levels and the free space for printing may remain 1 Select Maintenance on the printer s control panel 2 Sel...

Page 115: ...roperly If the print head is left as it is it will dry out causing nozzles ink outlets to clog In these cases turn the printer on and off again as soon as possible to cap the print head Aligning the Print Head If you notice a misalignment of vertical lines or blurred images align the print head 1 Select Maintenance on the printer s control panel 2 Select Print Head Alignment 3 Select one of the al...

Page 116: ...es may be clogged with lint Do not touch the white flat cable translucent film and ink tubes inside the printer Doing so may cause a malfunction Cleaning the Scanner Glass When the copies or scanned images are smeared clean the scanner glass Caution Be careful not to trap your hand or fingers when opening or closing the document cover Otherwise you may be injured cImportant Never use alcohol or th...

Page 117: ...press the glass surface too hard Be careful not to scratch or damage the surface of the glass A damaged glass surface can decrease the scan quality Cleaning the ADF When the copied or scanned images from the ADF are smeared or the originals do not feed in the ADF correctly clean the ADF cImportant Never use alcohol or thinner to clean the printer These chemicals can damage the printer 1 Open the A...

Page 118: ...Using a dry cloth may damage the surface of the roller Use the ADF after the roller has dried 3 Close the ADF cover and then open the document cover 4 Clean the part that is shown in the illustration Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the ADF 118 ...

Page 119: ...ecrease the scan quality 5 If the problem cannot be cleared turn off the printer by pressing the P button open the ADF cover and then raise the ADF input tray 6 Clean the part that is shown in the illustration Cleaning the Translucent Film When the printout is not improved after aligning the print head or cleaning the paper path the translucent film inside the printer may be smeared Items required...

Page 120: ...ant Do not use cleaning liquid other than water with a few drops of detergent 1 Turn off the printer by pressing the P button 2 Close the document cover if it is open 3 Open the scanner unit with both hands until it locks Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Translucent Film 120 ...

Page 121: ...B Rail cImportant Be careful not to touch the rail B Otherwise you may not be able to print Do not wipe off the grease on the rail because this is necessary for operations 5 Moisten a cotton swab with the water with a few drops of detergent so that it is not dripping water and then wipe the smeared part Maintaining the Printer Improving Print Copy Scan and Fax Quality Cleaning the Translucent Film...

Page 122: ...vent the smear from spreading frequently replace the cotton swab with a new one 7 Repeat steps 5 and 6 until the film is not smeared 8 Visually check that the film is not smeared 9 Close the scanner unit Note The scanner unit is designed to close slowly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Maintaining the Printer Improving ...

Page 123: ...onents and the case These chemicals can damage them Do not touch the parts shown in the following illustration Doing so may cause a malfunction Cleaning Spilled ink If ink has been spilled clean it up in the following ways If ink adheres to the area around the tank wipe it off using a napless clean cloth or cotton swab If ink spills on the desk or floor wipe it off immediately When ink is dried it...

Page 124: ...s sleep mode or turns off automatically if no operations are performed for a set period You can adjust the time before power management is applied Any increase will affect the product s energy efficiency Please consider the environment before making any change Depending on the location of purchase the printer may have a feature that turns it off automatically if it is not connected to the network ...

Page 125: ...er and the computer are available for communication and the printer is connected to the Internet 2 Start EPSON Software Updater The screenshot is an example on Windows 3 For Windows select your printer and then click to check for the latest available applications 4 Select the items you want to install or update and then click the install button cImportant Do not turn off or unplug the printer unti...

Page 126: ...ters Printers and Faxes and then do the following to open the print server properties window Windows Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 2012 Windows Server 2008 R2 Click the printer icon and then click Print server properties at the top of the window Windows Vista Windows Server 2008 Right click on the Printers f...

Page 127: ...lled on your computer Related Information Installing the Applications Separately on page 125 Adding the Printer for Mac OS Only 1 Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax 2 Click and then select Add Other Printer or Scanner 3 Select your printer and then select your printer from the Use 4 Click Add Note If your printer is not listed check that it is c...

Page 128: ...ver 2003 R2 Windows Server 2003 Click Add or Remove Programs 5 Select the application you want to uninstall You cannot uninstall the printer driver if there is any print jobs Delete or wait to be printed the jobs before uninstalling 6 Uninstall the applications Windows 10 Windows 8 1 Windows 8 Windows 7 Windows Vista Windows Server 2019 Windows Server 2016 Windows Server 2012 R2 Windows Server 201...

Page 129: ...rmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware 1 Make sure that the printer and the computer are connected and the computer is connected to the internet 2 Start EPSON Software Updater and update the applications or the firmware cImportant Do not turn of...

Page 130: ...r light is off Otherwise the print head does not return to the home position causing the ink to dry and printing may become impossible 3 Disconnect all cables such as the power cord and USB cable 4 Remove all of the paper from the printer 5 Make sure there are no originals on the printer 6 Close the document cover if it is open 7 Open the scanner unit with both hand until it locks Caution Be caref...

Page 131: ...Secure the print head to the case with tape 9 Make sure to install the cap onto the ink tank securely 10 Close the ink tank cover securely Maintaining the Printer Transporting and Storing the Printer 131 ...

Page 132: ...on against catching fingers Continue to close even if you feel some resistance 12 Prepare to pack the printer as shown below 13 Place the printer in the plastic bag and fold it closed 14 Pack the printer in its box using the protective materials Maintaining the Printer Transporting and Storing the Printer 132 ...

Page 133: ...ghtened securely Be sure to keep the ink bottle upright when tightening the cap and take precautions to prevent ink from leaking when transporting the bottle for example putting the bottle in a bag Do not put opened ink bottles in the box with printer When you use the printer again make sure you remove the tape securing the print head If print quality has declined the next time you print clean and...

Page 134: ... as Expected 135 A Message is Displayed on the LCD Screen 186 Paper Gets Jammed 187 It is Time to Refill the Ink 192 It is Time to Replace the Maintenance Box 199 Printing Copying Scanning and Faxing Quality is Poor 200 Cannot Solve Problem 220 ...

Page 135: ...cord To prevent the print head from drying out turn the printer back on and turn it off by pressing the P button Power Turns Off Automatically The Power Off Settings or Power Off Timer feature is enabled Solutions Select Settings General Settings Basic Settings Power Off Settings and then disable the Power Off If Inactive and Power Off If Disconnected settings Select Settings General Settings Basi...

Page 136: ...ets specified for the paper Available Paper and Capacities on page 244 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 28 Paper slips when paper dust adheres to the roller Solutions Clean the roller Cleaning the Paper Path for Paper Feedin...

Page 137: ...per Available Paper and Capacities on page 244 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 28 Paper slips when paper dust adheres to the roller Solutions Clean the roller Cleaning the Paper Path for Paper Feeding Problems on page 109 S...

Page 138: ...er Solutions Do not load more than the maximum number of sheets specified for the paper Available Paper and Capacities on page 244 The paper settings on the printer are incorrect Solutions Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer Paper Size and Type Settings on page 28 Paper slips when paper dust adheres to the roller Solutio...

Page 139: ...ations on page 273 The originals are loaded incorrectly Solutions Load originals in the correct direction and slide the ADF edge guide against the edge of the originals Too many originals are loaded in the ADF Solutions Do not load originals above the line indicated by the triangle symbol on the ADF The original slips when paper dust adheres to the roller Solutions Clean the inside of the ADF Clea...

Page 140: ... select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson Printer Connection Checker 2 Follow the on screen instructions to check Note If the printer name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 126 When you have identified the problem follow the solution disp...

Page 141: ...d the printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions W...

Page 142: ...the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the com...

Page 143: ...ings from the list at the top right of the window 8 Select Network Settings Wired LAN 9 Select OFF for IEEE 802 3az 10 Click Next 11 Click OK 12 Remove the Ethernet cable connected to the computer and the printer 13 If you disabled IEEE802 3az for the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs d...

Page 144: ...of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 126 Checking if a genuine Epson printer driver is installed Mac OS on page 127 ...

Page 145: ...e default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you install the printer driver multiple times copies of th...

Page 146: ...off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions S...

Page 147: ...om the Printer menu The printer is not selected as the default printer Solutions Right click the printer icon in Control Panel View devices and printers or Printers Printers and Faxes and click Set as default printer Note If there are multiple printer icons see the following to select the correct printer Example USB connection EPSON XXXX Series Network connection EPSON XXXX Series network If you i...

Page 148: ...k levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a Network on page 148 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Mac OS on page 151 Check the following if a conne...

Page 149: ...ttings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to differ...

Page 150: ... control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the...

Page 151: ...th an Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 235 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on a Web Browser on page 255 7 Select Advanced Settings from the list at the top right o...

Page 152: ... a lower resolution or a smaller size If you have tried all of the solutions and have not solved the problem try uninstalling and then reinstalling the printer driver You may be able to clear the problem by updating the software to the latest version To check the software status use the software update tool Checking if a genuine Epson printer driver is installed Windows on page 126 Checking if a g...

Page 153: ...device closer to the wireless router to help with radio wave communication and then try to make network settings again The printer is not connected to the network Solutions Select Settings General Settings Network Settings Connection Check and then print the network connection report If the report shows that the network connection failed check the network connection report and then follow the prin...

Page 154: ...ectly The cause and solution to the problem differ depending on whether or not they are connected Check the connection with the smart device Use Epson Smart Panel to check the connection between the smart device and the printer Open the Epson Smart Panel If you cannot connect to the printer tap at the top of the screen to reset If you are not using Epson Smart Panel see the link below http epson s...

Page 155: ... wireless router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID ...

Page 156: ... Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documentation provided with the smart device for details Cannot Print Even Though a Connection has been Established iOS The following causes can be ...

Page 157: ...etwork connection report and then follow the printed solutions There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documentation provide...

Page 158: ...ter name is not displayed install a genuine Epson printer driver Checking if a genuine Epson printer driver is installed Windows on page 126 When you have identified the problem follow the solution displayed on the screen When you cannot solve the problem check the following according to your situation The printer is not recognized over a network connection Cannot connect to a Network on page 158 ...

Page 159: ...gs do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different ...

Page 160: ...subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the computer Check the network connection of the compute...

Page 161: ... from the list at the top right of the window 8 Select Network Settings Wired LAN 9 Select OFF for IEEE 802 3az 10 Click Next 11 Click OK 12 Remove the Ethernet cable connected to the computer and the printer 13 If you disabled IEEE802 3az for the computer in step 2 enable it 14 Connect the Ethernet cables that you removed in step 1 to the computer and the printer If the problem still occurs devic...

Page 162: ...or Print Scan Print Fax and then select the printer 2 Click Options Supplies Utility Open Printer Utility 3 Click EPSON Status Monitor When the remaining ink levels are displayed a connection has been successfully established between the computer and the printer Check the following if a connection has not been established The printer is not recognized over a network connection Cannot connect to a ...

Page 163: ...e printer closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions When ...

Page 164: ...trol panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the computer Solutions Try accessing any website from your computer to make sure that your computer s network settings are correct If you cannot access any website there is a problem on the com...

Page 165: ... Ethernet cable directly 4 On the printer print a network connection report Printing a Network Connection Report on page 235 5 Check the printer s IP address on the network connection report 6 On the computer access Web Config Launch a Web browser and then enter the printer s IP address Running Web Config on a Web Browser on page 255 7 Select Advanced Settings from the list at the top right of the...

Page 166: ...r are connected correctly The cause and solution to the problem differ depending on whether or not they are connected Check the connection with the smart device Use Epson Smart Panel to check the connection between the smart device and the printer Open the Epson Smart Panel If you cannot connect to the printer tap at the top of the screen to reset If you are not using Epson Smart Panel see the lin...

Page 167: ...gs do not match the new router Solutions Make the connection settings again so that they match the new wireless router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different ...

Page 168: ...P address may not be assigned correctly Select Settings General Settings Network Settings Advanced on the printer s control panel and then check the IP address and the subnet mask assigned to the printer Restart the wireless router or reset the network settings for the printer There is a problem with the network settings on the smart device Solutions Try accessing any website from your smart devic...

Page 169: ...line Contact your DSL provider Connecting to DSL or ISDN on page 290 There are some problems in the DSL filter when you connect to a DSL phone line Solutions If you can not send or receive fax connect the printer directly to a telephone wall jack to see if the printer can send a fax If it works the problem may be caused by the DSL filter Contact your DSL provider Cannot Send Faxes The following ca...

Page 170: ...a being sent is too large Solutions You can send faxes at a smaller data size using one of the following methods When you send the fax in monochrome enable Direct Send in Fax Fax Settings Fax Send Settings Sending Many Pages of a Monochrome Document Direct Send on page 91 Using the connected phone Sending Faxes Dialing from the External Phone Device on page 91 Separating the originals Cannot Recei...

Page 171: ...number has not been registered in the contacts list Solutions Register the sender s fax number to contact list Or disable Unregistered Contacts in Settings General Settings Fax Settings Basic Settings Rejection Fax Rejection Fax Faxes sent from numbers that have not been registered to this list are blocked The sender has sent the fax without header information Solutions Ask the sender if header in...

Page 172: ...then ask the sender to resend the fax Printing received faxes is disabled under the current settings Solutions If Save to Computer is set to Yes change the setting to Yes and Print Or disable Save to Inbox and Save to Computer allows printing to be performed You can find Save to Inbox and Save to Computer in Settings General Settings Fax Settings Receive Settings Fax Output Settings Cannot Send an...

Page 173: ...ording to your situation The printer is not recognized over a network connection Cannot connect to a Network on page 140 The printer is not recognized using a USB connection The Printer Cannot Connect by USB Windows on page 143 The printer is recognized but printing cannot be performed Cannot Print Even Though a Connection has been Established Windows on page 144 Cannot connect to a Network The pr...

Page 174: ...s router When Replacing the Wireless Router on page 224 The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the p...

Page 175: ...If you cannot access any website there is a problem on the computer Check the network connection of the computer See the documentation provided with the computer for details The printer has been connected by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet th...

Page 176: ... devices other than the printer may be causing the problem The Printer Cannot Connect by USB Windows The following causes can be considered The USB cable is not plugged into the electrical outlet correctly Solutions Connect the USB cable securely to the printer and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the printer directly to the compu...

Page 177: ...ontrol Panel Printers in Hardware and Sound Windows XP Click the start button and select Settings Control Panel Printers and Other Hardware Printers and Faxes User authentication failed when a fax is sent from a computer Solutions Set the user name and password in the printer driver When sending a fax from a computer when the security function that restrict users from using the printer s fax funct...

Page 178: ... is wrong with the network devices for Wi Fi connection Solutions Turn off the devices you want to connect to the network Wait for about 10 seconds and then turn on the devices in the following order wireless router computer or smart device and then printer Move the printer and computer or smart device closer to the wireless router to help with radio wave communication and then try to make network...

Page 179: ... on the wireless router is available Solutions Most wireless routers have a separator function that blocks communication between devices within the same SSID If you cannot communicate between the printer and the computer or smart device even if they are connected to the same network disable the separator function on the wireless router See the manual provided with the wireless router for details T...

Page 180: ...that support IEEE802 3az Energy Efficient Ethernet Solutions When you connect the printer by Ethernet using devices that support IEEE802 3az Energy Efficient Ethernet the following problems may occur depending on the hub or router that you are using Connection becomes unstable the printer is connected and disconnected again and again Cannot connect to the printer The communication speed becomes sl...

Page 181: ...SB hub try to connect the printer directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable Cannot Send or Receive Even Though a Connection has been Correctly Established Mac OS The following causes can be considered The software is not installed Solutions Make sure that the PC FAX driver ...

Page 182: ... Operate the Printer as Expected Operations are Slow Printing Is Too Slow The following causes can be considered Unnecessary applications are running Solutions Close any unnecessary applications on your computer or smart device The print quality is set to high Solutions Lower the quality setting Bidirectional printing is disabled Solutions Enable the bidirectional or high speed setting When this s...

Page 183: ...from overheating and being damaged is operating Solutions You can continue printing To return to normal printing speed leave the printer idle for at least 30 minutes Printing speed does not return to normal if the power is off Scanning Speed Is Slow Scanning at a high resolution Solutions Try scanning at a lower resolution LCD Screen Gets Dark The printer is in sleep mode Solutions Tap anywhere on...

Page 184: ...tificate has expired Solutions Run Web Config and then update the root certificate Cannot Cancel Printing from a Computer Running Mac OS X v10 6 8 There is a problem with your AirPrint setup Solutions Run Web Config and then select Port9100 as the Top Priority Protocol setting in AirPrint Setup Select System Preferences from the Apple menu Printers Scanners or Print Scan Print Fax remove the print...

Page 185: ...t connected correctly Solutions Connect the telephone to the EXT port on the printer and pick up the receiver If you cannot hear a dial tone through the receiver connect the phone cable correctly Answering Machine Cannot Answer Voice Calls The printer s Rings to Answer setting is set to less than the number of rings for your answering machine Solutions Select Settings General Settings Fax Settings...

Page 186: ...hone system requires an external access code to get an outside line set the access code after selecting PBX Use hash instead of the actual access code when entering an outside fax number This makes connection more secure If the error message is still displayed set the Dial Tone Detection settings to disabled However disabling this feature may drop the first digit of a fax number and send the fax t...

Page 187: ...e cost of this replacement Paper Gets Jammed Check the error displayed on the control panel and follow the instructions to remove the jammed paper including any torn pieces Next clear the error cImportant Remove the jammed paper carefully Removing the paper vigorously may cause damage to the printer When removing jammed paper avoid tilting the printer placing it vertically or turning it upside dow...

Page 188: ...move jammed paper from the rear cover 4 Insert the rear cover in the printer 5 Close the document cover if it is open 6 Open the scanner unit with both hand until it locks Solving Problems Paper Gets Jammed Removing Jammed Paper 188 ...

Page 189: ...ve the jammed paper cImportant Do not touch the white flat cable translucent film and ink tubes inside the printer Doing so may cause a malfunction Solving Problems Paper Gets Jammed Removing Jammed Paper 189 ...

Page 190: ...owly and resist a little as a precaution against catching fingers Continue to close even if you feel some resistance Removing Jammed Paper from the ADF 1 Open the ADF cover 2 Remove the jammed paper Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 190 ...

Page 191: ...ant Make sure that you open the ADF cover before raising the ADF input tray Otherwise the ADF may be damaged 4 Remove the jammed paper 5 Lower the ADF input tray Solving Problems Paper Gets Jammed Removing Jammed Paper from the ADF 191 ...

Page 192: ... of sheets specified for paper Load one sheet of paper at a time if you have loaded several sheets of paper Make sure the paper size and paper type settings match the actual paper size and paper type loaded in the printer List of Paper Type on page 29 Clean the roller inside the printer Cleaning the Paper Path for Paper Feeding Problems on page 109 It is Time to Refill the Ink Ink Bottle Handling ...

Page 193: ...ze the ink bottles Prolonged use of the printer when the ink level is below the lower line could damage the printer Fill the ink tank to the upper line while the printer is not operating To display the correct ink level estimates reset the ink level after filling the tank To obtain optimum printing results refill the ink tanks to the upper line at least once every year Ink consumption To maintain ...

Page 194: ...til it locks 3 Open the ink tank cover Read all of the usage precautions for filling ink on the screen and then proceed to the next screen 4 Open the cap of the ink tank Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 194 ...

Page 195: ...to spill any ink 6 Check the upper line a in the ink tank 7 Align the top of the ink bottle with the filling port and then insert it straight into the port to fill ink until it stops automatically at the upper line When you insert the ink bottle into the filling port for the correct color ink starts pouring and the flow stops automatically when the ink reaches the upper line Solving Problems It is...

Page 196: ...ert the ink bottle when the ink has reached the upper line otherwise ink may leak 8 When you have finished filling the ink remove the ink bottle cImportant Do not leave the ink bottle inserted otherwise the bottle may be damaged or ink may leak Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 196 ...

Page 197: ...ns in the ink bottle tighten the cap and store the bottle upright for later use 9 Close the ink tank cap securely 10 Close the ink tank cover firmly Solving Problems It is Time to Refill the Ink Refilling the Ink Tanks 197 ...

Page 198: ...ever fill ink tank up to the upper line and reset the ink level immediately Related Information Ink Bottle Codes on page 247 Ink Bottle Handling Precautions on page 192 Cleaning Spilled ink on page 123 Notes on Resetting the Ink Level Be sure to reset the ink level after refilling the ink If you refilled two or more colors you need to select all of the colors that you refilled and reset the ink le...

Page 199: ...ong period Ink inside the box will have solidified and no more ink can be absorbed Keep the maintenance box out of direct sunlight Do not store the maintenance box in high or freezing temperatures Replacing a Maintenance Box In some print cycles a very small amount of surplus ink may be collected in the maintenance box To prevent ink leakage from the maintenance box the printer is designed to stop...

Page 200: ...les may be clogged Solutions Perform a nozzle check to see if the print head nozzles are clogged Perform a nozzle check and then clean the print head if any of the print head nozzles are clogged If you have not used the printer for a long time the print head nozzles may be clogged and ink drops may not be discharged If you printed when the ink levels were too low to be seen in the ink tank windows...

Page 201: ...osite black by changing the following settings in Windows Click Extended Settings on the printer driver s Maintenance tab If you select Use a Mixture of Color Inks to Create Black you can print at Standard print quality when the Paper Type is Plain paper Letterhead or Envelope Note that this feature cannot solve nozzle clogging To solve nozzle clogging we recommend contacting Epson support for rep...

Page 202: ...Alignment menu on the control panel to align the print head The bidirectional printing setting is enabled Solutions If print quality does not improve even after aligning the print head disable the bidirectional setting During bidirectional or high speed printing the print head prints while moving in both directions and vertical lines may be misaligned Disabling this setting may slow down printing ...

Page 203: ... settings Multiple sheets of paper are fed into the printer at the same time Solutions See the following to prevent multiple sheets of paper being fed into the printer at the same time Several Sheets of Paper are Fed at a Time on page 137 Paper Is Smeared or Scuffed The following causes can be considered Paper is loaded incorrectly Solutions When horizontal banding perpendicular to the printing di...

Page 204: ...low down Windows Click Extended Settings on the printer driver s Maintenance tab and then select Short Grain Paper The back of the paper was printed before the side that had already been printed was dry Solutions When performing manual 2 sided printing make sure that the ink is completely dry before reloading the paper When printing using automatic 2 sided printing the print density is too high an...

Page 205: ...or correction has been applied Solutions When printing from the Windows printer driver the Epson auto photo adjustment setting is applied by default depending on the paper type Try change the setting On the More Options tab select Custom in Color Correction and then click Advanced Change the Scene Correction setting from Automatic to any other option If changing the setting does not work use any c...

Page 206: ...Click Settings next to the Borderless checkbox on the printer driver s Main tab and then change the settings Mac OS Change the Expansion setting from the print dialog s Print Settings menu The Position Size or Margins of the Printout Are Incorrect The following causes can be considered The paper is loaded incorrectly Solutions Load paper in the correct direction and slide the edge guide against th...

Page 207: ...o the printer and the computer There is a job waiting to be printed Solutions Cancel any paused print jobs The computer has been manually put into the Hibernate mode or the Sleep mode while printing Solutions Do not put the computer manually into the Hibernate mode or the Sleep mode while printing Pages of garbled text may be printed next time you start the computer You are using the printer drive...

Page 208: ...alog s Print Settings menu Mosaic Like Patterns in the Prints Images or photos with a low resolution were printed Solutions When printing images or photos print using high resolution data Images on web sites are often low resolution although they look good enough on the display and so print quality may decline Copy Quality is Poor Color Missing Banding or Unexpected Colors Appear in Copies Solving...

Page 209: ...see if print quality has improved Checking and Cleaning the Print Head on page 112 Running Power Cleaning on page 114 Colored Banding Appears at Intervals of Approximately 3 3 cm The following causes can be considered The paper type setting does not match the paper loaded Solutions Select the appropriate paper type setting for the type of paper loaded in the printer List of Paper Type on page 29 T...

Page 210: ...ing and Cleaning the Print Head on page 112 Running Power Cleaning on page 114 The print settings and the paper size loaded in the printer are different Solutions Change the print settings according to the paper size loaded in the paper cassette Load paper in the paper cassette that matches the print settings Multiple sheets of paper are fed into the printer at the same time Solutions See the foll...

Page 211: ...paper is smeared clean the paper path Cleaning the Paper Path for Ink Smears on page 115 The paper is curled Solutions Place the paper on a flat surface to check if it is curled If it is flatten it Cannot Copy Without Margins Borderless is not set in the print settings Solutions Select Copy Advanced Settings Borderless Copy and then enable the setting If you select a paper that does not support bo...

Page 212: ...rrect direction and slide the edge guide against the edge of the paper Loading Paper on page 30 The size of the paper is set incorrectly Solutions Select the appropriate paper size setting The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge o...

Page 213: ...rinting to clean the paper path Cleaning the Paper Path for Ink Smears on page 115 There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 116 There is dust or dirt on the ADF or originals Solutions Clean the ADF and remove any dust or dirt that adheres to the original...

Page 214: ...ifferent angle Advanced Menu Options for Copying on page 72 An Image of the Reverse Side of the Original Appears in the Copied Image The following causes can be considered When scanning thin originals images on the back may be scanned at the same time Solutions Place the original on the scanner glass and then place a piece of black paper over it Placing Originals on page 32 The copy density settin...

Page 215: ...canning from the Scanner Glass There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 116 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or t...

Page 216: ...place black paper or a desk pad over the original Placing Originals on page 32 Cannot Scan the Correct Area on the Scanner Glass The originals are not placed correctly Solutions Make sure the original is placed correctly against the alignment marks If the edge of the scanned image is missing move the original slightly away from the edge of the scanner glass You cannot scan the area within approxim...

Page 217: ...ings Solutions Use Epson Scan 2 Utility to initialize the settings for the scanner software Note Epson Scan 2 Utility is an application supplied with the scanner software 1 Start the Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windo...

Page 218: ...g causes can be considered There is dust or dirt on the originals or the scanner glass Solutions Remove any dust or dirt that adheres to the originals and clean the scanner glass Cleaning the Scanner Glass on page 116 The original was pressed with too much force Solutions If you press with too much force blurring smudges and spots may occur Do not press with too much force on the original or the d...

Page 219: ...ng to set the highest quality image Select Fax Fax Settings and then enable Direct Send Note that if you set Resolution to Photo but you send the fax without enabling Direct Send the fax may be sent at a lower resolution ECM setting is disabled Solutions Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due...

Page 220: ...bled Solutions Select Settings General Settings Fax Settings Basic Settings and enable the ECM setting on the control panel This may clear errors that occur due to connection problems Note that the speed of sending and receiving faxes may be slower than when ECM is disabled The image quality setting is low on the sender s fax machine Solutions Ask the sender to send faxes at a higher quality Canno...

Page 221: ...an check the following items while the printer is off Check that you are using genuine Epson ink bottles Try to use genuine Epson ink bottles The use of non genuine ink bottles may cause print quality to decline Check if the translucent film is smeared If there are smears on the translucent film carefully wipe off the smear Cleaning the Translucent Film on page 119 Make sure that there are no pape...

Page 222: ...puter or Devices Connecting to a Printer that has been Connected to the Network 223 Re setting the Network Connection 224 Connecting a Smart Device and Printer Directly Wi Fi Direct 230 Checking the Network Connection Status 234 ...

Page 223: ...following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Printer Follow the on screen instructions until the following ...

Page 224: ...rinter You need to make these settings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the printer to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up h...

Page 225: ...ion Method to the Computer This section explains how to change the connection method when the computer and the printer have been connected Changing the Network Connection from Ethernet to Wi Fi Change the Ethernet connection to Wi Fi connection from the printer s control panel The changing connection method is basically the same as the Wi Fi connection settings Related Information Making Wi Fi Set...

Page 226: ...at you want to use Connect via wireless network Wi Fi or Connect via wired LAN Ethernet and then click Next Note The displayed connection method differs depending on the model Follow the on screen instructions Making Wi Fi Settings from the Control Panel You can make network settings from the printer s control panel in several ways Choose the connection method that matches the environment and cond...

Page 227: ...e screen 2 Select Wi Fi Recommended If the printer has already been connected by Ethernet select Router 3 Tap Start Setup If the network connection is already set up the connection details are displayed Tap Change Settings to change the settings If the printer has already been connected by Ethernet tap Change to Wi Fi connection and then select Yes after checking the message 4 Select Wi Fi Setup W...

Page 228: ...n page 25 Checking the Network Connection Status on page 234 Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a Wi Fi network by pressing a button on the wireless routor If the following conditions are met you can set up by using this method The wireless router is compatible with WPS Wi Fi Protected Setup The current Wi Fi connection was established by pressing a button ...

Page 229: ... Close the Network Connection Settings screen Related Information Checking the Network Connection Status on page 234 Making Wi Fi Settings by PIN Code Setup WPS You can automatically connect to a wireless router by using a PIN code You can use this method to set up if a wireless router is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the wireless router 1 Tap on the ...

Page 230: ...ess router move it closer to the printer and try again If it still does not work print a connection report and check the solution 8 Close the Network Connection Settings screen Related Information Checking the Network Connection Status on page 234 Connecting a Smart Device and Printer Directly Wi Fi Direct Wi Fi Direct Simple AP allows you to connect a smart device directly to the printer without ...

Page 231: ...d Connecting to Devices using Wi Fi Direct This method allows you to connect the printer directly to devices without a wireless router Note For iOS or Android users it is convenient to set up from Epson Smart Panel You only need to make these settings for the printer and the device that you want to connect to once Unless you disable Wi Fi Direct or restore the network settings to their defaults yo...

Page 232: ...nter s control panel select Complete For devices that have been connected to the printer before select the network name SSID on the device s Wi Fi screen to connect them again Note If you are using an iOS device you can also connect by scanning the QR code with the standard iOS camera See the link below http epson sn Adding or Replacing the Computer or Devices Connecting a Smart Device and Printer...

Page 233: ...tings from Wi Fi Direct Start Setup and then the following menu items are displayed Change Network Name Change the Wi Fi Direct simple AP network name SSID used for connecting to the printer to your arbitrary name You can set the network name SSID in ASCII characters that is displayed on the software keyboard on the control panel You can enter up to 22 characters When changing the network name SSI...

Page 234: ...ection Report on page 235 Checking the Network Connection Status from the Control Panel You can check the network connection status using the network icon or the network information on the printer s control panel Checking the Network Connection Status using the Network Icon You can check the network connection status and strength of the radio wave using the network icon on the printer s home scree...

Page 235: ...on for Ethernet Wi Fi Wi Fi Direct and so on is printed on two or more pages Printing a Network Connection Report You can print a network connection report to check the status between the printer and the wireless router 1 Select Settings on the home screen 2 Select General Settings Network Settings Connection Check The connection check starts 3 Select Print Check Report 4 Print the network connect...

Page 236: ... Messages on the Network Environment Related Information E 1 on page 237 E 2 E 3 E 7 on page 237 E 5 on page 238 E 6 on page 238 E 8 on page 238 E 9 on page 239 E 10 on page 239 E 11 on page 239 E 12 on page 240 E 13 on page 240 Message on the Network Environment on page 241 Adding or Replacing the Computer or Devices Checking the Network Connection Status Printi 236 ...

Page 237: ... Makes sure your SSID uses only ASCII characters alphanumeric characters and symbols The printer cannot display an SSID that contains non ASCII characters Makes sure you know your SSID and password before connecting to the wireless router If you are using a wireless router with its default settings the SSID and password are located on a label on the wireless router If you do not know your SSID and...

Page 238: ...er is using shared authentication with WEP security make sure the authentication key and index are correct If the number of connectable devices on the wireless router is less than the number of network devices that you want to connect make settings on the wireless router to increase the number of connectable devices See the documentation provided with the wireless router to make settings Related I...

Page 239: ...heck the IP address subnet mask and default gateway from the Network Status part on the network connection report If DHCP is enabled change the printer s Obtain IP Address setting to Auto If you want to set the IP address manually check the printer s IP address from the Network Status part on the network connection report and then select Manual on the network settings screen Set the subnet mask to...

Page 240: ...ted Information Network Settings on page 260 Making Settings for Connecting to the Computer on page 225 E 13 Solutions Check the following Network devices such as a wireless router hub and router are turned on The TCP IP Setup for network devices has not been set up manually If the printer s TCP IP Setup is set automatically while the TCP IP Setup for other network devices is performed manually th...

Page 241: ... of wireless devices which can be connected simultaneously and the number of connected devices by checking the network status sheet or the printer s control panel The same SSID as Wi Fi Direct exists in the environment Change the Wi Fi Direct SSID if you cannot connect a smart device to the printer On the printer s control panel go to Wi Fi Direct Setup screen and select the menu to change the set...

Page 242: ...re multiple DHCP servers on the same network you can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Adding or Replacing the Computer or Devices Checking...

Page 243: ...Product Information Paper Information 244 Consumable Products Information 247 Software Information 248 Settings Menu List 257 Product Specifications 271 Regulatory Information 278 ...

Page 244: ...ter drivers allow you to select a better print quality the printouts are printed using Standard or Normal Paper suitable for printing documents Media Name Size Loading Capacity Sheets Epson Bright White Ink Jet Paper A4 200 Paper suitable for printing documents and photos Media Name Size Loading Capacity Sheets Epson Photo Quality Ink Jet Paper A4 100 Epson Double sided Photo Quality Ink Jet Paper...

Page 245: ...ided Printing on page 246 Plain papers Plain paper includes copy paper and letterhead 1 Size Loading Capacity Sheets Letter A4 B5 A5 A6 B6 16K 195 270 mm 250 Legal Indian Legal 8 5 13 in 50 User Defined 2 mm 89x127 to 215 9x1200 1 1 Paper on which information such as the sender s name or corporation name are pre printed in the header There must be a margin of 3 mm or more at the top of the paper 2...

Page 246: ...Available Paper Plain paper Copy paper Letter A4 Related Information Available Paper and Capacities on page 244 Paper for 2 Sided Printing Genuine Epson Paper Epson Bright White Ink Jet Paper Epson Double sided Photo Quality Ink Jet Paper Manual 2 sided printing only Epson Double Sided Matte Paper Manual 2 sided printing only Related Information Available Paper and Capacities on page 244 Commercia...

Page 247: ...nuine Epson ink bottles The following are the codes for genuine Epson ink bottles cImportant Epson warranty does not cover damage caused by inks other than those specified including any genuine Epson ink not designed for this printer or any third party ink Other products not manufactured by Epson may cause damage that is not covered by Epson s warranties and under certain circumstances may cause e...

Page 248: ... for the genuine Epson maintenance box T04D1 cImportant Once a maintenance box has been installed in a printer it cannot be used with other printers Software Information This section introduces the network services and software products available for your printer from the Epson website Software for Printing Application for Printing from a Computer Windows Printer Driver The printer driver controls...

Page 249: ...el View devices and printers in Hardware and Sound Right click on your printer and select Printing preferences Windows Vista Windows Server 2008 Click the start button and select Control Panel Printers in Hardware and Sound Right click on your printer and select Printing preferences Windows XP Windows Server 2003 R2 Windows Server 2003 Click the start button and select Control Panel Printers and O...

Page 250: ... the printer or keep it in top operating condition using the printer driver utility Accessing the printer driver from applications Click Page Setup or Print on the File menu of your application If necessary click Show Details or d to expand the print window Note Depending on the application being used Page Setup may not be displayed in the File menu and the operations for displaying the print scre...

Page 251: ...es with a variety of layouts You can also perform image correction and adjust the position while viewing a preview of your document You can also brighten up your images by adding text and stamps wherever you like When printing on genuine Epson photo paper the ink performance is maximized creating a beautiful finish with excellent coloring See the application s help for details Note Windows Server ...

Page 252: ...p Store or Google Play Application for Printing Easily from an Android Application Epson Print Enabler Epson Print Enabler is an application that allows you to wirelessly print your documents emails photos and web pages right from your Android phone or tablet Android v4 4 or later With a few taps your Android device will discover an Epson printer that is connected to the same wireless network Sear...

Page 253: ...k if the application has been installed Starting on Windows Windows 10 Click the start button and select Epson Software FAX Utility Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and select All Programs or Programs Epson Software FAX Utility Starting on Mac OS Select System Preference...

Page 254: ...imple printer installation such as installing the printer driver installing EPSON Status Monitor and creating a printer port This software allows the administrator to create unique software packages and distribute them among groups For more information visit your regional Epson website http www epson com Software for Making Settings Application for Configuring Printer Operations Web Config Web Con...

Page 255: ...nformation Printing a Network Connection Report on page 235 Running Web Config on Windows When connecting a computer to the printer using WSD follow the steps below to run Web Config 1 Open the printer list on the computer Windows 10 Click on the start button and then select Windows System Control Panel View devices and printers in Hardware and Sound Windows 8 1 Windows 8 Select Desktop Settings C...

Page 256: ...r the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Windows Server 2008 R2 Windows Server 2008 Windows Server 2003 R2 Windows Server 2003 Click the start button and select All Programs or Programs EpsonNet EpsonNet Config SE EpsonNet Config Starting on Mac OS Go Applications Epson Software EpsonNet EpsonNet Config SE EpsonNet Config Rela...

Page 257: ...on Installing the Applications Separately on page 125 Settings Menu List Select Settings on the home screen of the printer to make various settings General Settings Select the menus on the control panel as described below Settings General Settings Basic Settings Select the menus on the control panel as described below Settings General Settings Basic Settings LCD Brightness Adjust the brightness of...

Page 258: ...product s energy efficiency Please consider the environment before making any change Power Off If Disconnected Select this setting to turn the printer off after 30 minutes when all ports including the LINE port are disconnected This feature may not be available depending on your region Date Time Settings Date Time Enter the current date and time Daylight Saving Time Select the summer time setting ...

Page 259: ...lect On to display the Paper Setting screen when loading paper in the paper cassette If you disable this feature you cannot print from an iPhone iPad or iPod touch using AirPrint Universal Print Settings These print settings are applied when you print by an external device without using the printer driver The offset settings are applied when you print using the printer driver Top Offset Adjust the...

Page 260: ...Select the ink drying time you want to use when performing 2 sided printing The printer prints the other side after printing one side If your printout is smeared increase the time setting PC Connection via USB Select Enable to allow a computer to access the printer when connected by USB When Disable is selected printing and scanning that is not sent over a network connection is restricted Related ...

Page 261: ...When this is being used Wi Fi connections are disabled Network Status Displays or prints the current network settings Wired LAN Wi Fi Status Wi Fi Direct Status Print Status Sheet Connection Check Checks the current network connection and prints a report If there are any problems with the connection see the report to solve the problem Advanced Make the following detailed settings Device Name TCP I...

Page 262: ...Information Printing Using a Cloud Service on page 64 Fax Settings Select the menus on the control panel as described below Settings General Settings Fax Settings Related Information Check Fax Connection on page 262 Fax Setting Wizard on page 263 Basic Settings on page 263 Send Settings on page 265 Receive Settings on page 265 Report Settings on page 267 Security Settings on page 268 Check Fax Con...

Page 263: ...he printer is connected to a PBX Private Branch Exchange or digital phone line the printer may fail to start dialing In this situation change the Line Type setting to PBX If this does not work disable this feature However disabling this feature may drop the first digit of a fax number and send the fax to the wrong number Dial Mode Select the type of phone system to which you have connected the pri...

Page 264: ...ent ring pattern You can use one number for voice calls and another for fax calls Depending on the region this option may be On or Off Rings to Answer Select the number of rings that must occur before the printer automatically receives a fax Remote Receive Remote Receive When you answer an incoming fax call on a phone connected to the printer you can start receiving the fax by entering the code us...

Page 265: ...on the printer s control panel below Settings General Settings Fax Settings Receive Settings Fax Output Settings Save to Inbox Save to Inbox Saves received faxes to the printer s Inbox Up to 100 documents can be saved Note that saving 100 documents may not be possible depending on the usage conditions such as the file size of saved documents and using of multiple fax saving features at a time Thou...

Page 266: ...ed Split Page Settings Prints received faxes with the page split when the size of the received documents is larger than the size of the paper loaded in the printer Auto Rotation Rotates faxes received as landscape oriented A5 size documents so that they are printed on A5 size paper This setting is applied when the paper size setting for at least one paper source used for printing faxes is set to A...

Page 267: ...closed while you are away Before using this feature make sure there is enough free memory Time to Stop Stops printing documents Time to Restart Restarts printing documents automatically Quiet Mode Reduces the noise the printer makes when printing faxes however print speed may be reduced Report Settings You can find the menu on the printer s control panel below Settings General Settings Fax Setting...

Page 268: ...uments are usually temporarily stored in the printer s memory to prepare for an unexpected power failure due to an electricity failure or incorrect operations Selecting On automatically erases the backups when sending or receiving a document completes successfully and the backups become unnecessary Clear Backup Data Erases all backup copies temporarily stored in the printer s memory Run this befor...

Page 269: ...s nearly full When is displayed the maintenance box is full Paper Guide Cleaning Select this feature if there are ink stains on the internal rollers The printer feeds paper to clean the internal rollers Related Information Checking and Cleaning the Print Head on page 112 Running Power Cleaning on page 114 Refilling the Ink Tanks on page 193 Cleaning the Paper Path for Ink Smears on page 115 Print ...

Page 270: ...nning copying and faxing settings See the following related information for details Copy Scan to Computer Scan to Cloud Fax Customer Research Select the menus on the control panel as described below Settings Customer Research Select Approve to provide product usage information such as the number of prints to Seiko Epson Corporation Restore Default Settings Select the menus on the control panel as ...

Page 271: ...ications Printer Specifications Print Head Nozzle Placement Black ink nozzles 400 Color ink nozzles 128 for each color Weight of Paper Plain Paper 64 to 90 g m2 17 to 24lb Envelopes Envelope 10 DL C6 75 to 100 g m2 20 to 27 lb Even when the paper thickness is within this range the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality Printa...

Page 272: ...0 pixels 1200 dpi Maximum Document Size 216 297 mm 8 5 11 7 in A4 Letter Scanning Resolution 1200 dpi main scan 2400 dpi sub scan Output Resolution 50 to 9600 dpi in 1 dpi increments Color Depth Color 48 bits per pixel internal 16 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 16 bits per pixel internal 8 bits per pixel external Black and...

Page 273: ...ported Lines Standard analogue telephone lines PBX Private Branch Exchange telephone systems Speed Up to 33 6 kbps Resolution Monochrome Standard 8 pel mm 3 85 line mm 203 pel in 98 line in Fine 8 pel mm 7 7 line mm 203 pel in 196 line in Photo 8 pel mm 7 7 line mm 203 pel in 196 line in Color 200 200 dpi Page Memory Up to 100 pages when received ITU T No 1 chart in monochrome draft mode Redial 2 ...

Page 274: ...orwarding LPR data Printer LPR TCP 515 Forwarding RAW data Printer RAW Port9100 TCP 9100 Forwarding AirPrint IPP IPPS printing data Printer IPP IPPS TCP 631 Searching WSD printer Printer WS Discovery UDP 3702 Forwarding the scan data from Epson ScanSmart Printer Network Scan TCP 1865 Collecting the job information when push scanning from Epson ScanSmart Printer Network Push Scan 2968 Interface Spe...

Page 275: ...bps Half duplex Connector RJ 45 1 Use a category 5e or higher STP Shielded twisted pair cable to prevent risk of radio interference 2 The connected device should comply with IEEE802 3az standards Network Functions and IPv4 IPv6 Functions Supported Remarks Network Printing EpsonNet Print Windows IPv4 Standard TCP IP Windows IPv4 IPv6 WSD Printing Windows IPv4 IPv6 Windows Vista or later Bonjour Pri...

Page 276: ...Receive a fax IPv4 AirPrint Faxout IPv4 IPv6 OS X Mountain Lion or later Security Protocol SSL TLS HTTPS Server Client IPPS SNMPv3 Supported Third Party Services AirPrint Print iOS 5 or later Mac OS X v10 7 x or later Scan OS X Mavericks or later Fax OS X Mountain Lion or later Dimensions Dimensions Storage Width 375 mm 14 8 in Depth 347 mm 13 7 in Height 231 mm 9 1 in Printing Width 417 mm 16 4 i...

Page 277: ... on the printer for its voltage For European users see the following Website for details on power consumption http www epson eu energy consumption Environmental Specifications Operation Use the printer within the range shown in the following graph Temperature 10 to 35 C 50 to 95 F Humidity 20 to 80 RH without condensation Storage Temperature after initial ink charging 15 to 40 C 5 to 104 F Tempera...

Page 278: ...equipment contains the following wireless module Manufacturer Seiko Epson Corporation Type J26H006 This product conforms to Part 15 of the FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may n...

Page 279: ...onsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the products Frequency Maximum Radio Frequency Power Transmitted 2400 2483 5 MHz 20 dBm EIRP Standards and Approvals for Australian Model EMC AS NZS CISPR32 Class B Epson hereby declares that the following equipment Models are in compliance with the essential requirements and other re...

Page 280: ... use of the printer Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid postage Government issued revenue stamps and securities issued according to legal procedure Exercise caution when copying the fol...

Page 281: ...Administrator Information Connecting the Printer to the Network 282 Settings to Use the Printer 286 ...

Page 282: ...ynamically using the DHCP function this information is not required because it is set automatically Wi Fi connection information SSID Password These are the SSID network name and the password of the access point that the printer connects to If MAC address filtering has been set register the MAC address of the printer in advance to register the printer See the following for the supported standards ...

Page 283: ...k subnet mask default gateway DNS server and so on is set automatically so you can easily connect the device to the network If the device or the router is turned off or depending on the DHCP server settings IP address may change when re connecting We recommend managing devices other than the IP address and communicating with protocols that can follow the IP address Note When you use the IP address...

Page 284: ...ual for Obtain IP Address When you set the IP address automatically by using the DHCP function of router select Auto In that case the IP Address Subnet Mask and Default Gateway on step 5 to 6 are also set automatically so go to step 7 5 Enter the IP address Focus moves to the forward segment or the back segment separated by a period if you select l and r Confirm the value reflected on the previous...

Page 285: ...rver 4 Select Use for Proxy Server Settings 5 Enter the address for the proxy server by IPv4 or FQDN format Confirm the value reflected on the previous screen 6 Enter the port number for the proxy server Confirm the value reflected on the previous screen 7 Tap Start Setup Connecting to LAN Connect the printer to the network by Ethernet or Wi Fi Connecting to Ethernet Connect the printer to the net...

Page 286: ...r smart device tablet and so on Related Information Making Wi Fi Settings by Entering the SSID and Password on page 227 Making Wi Fi Settings by Push Button Setup WPS on page 228 Making Wi Fi Settings by PIN Code Setup WPS on page 229 Settings to Use the Printer Making Contacts Available Registering a contacts list allows you to easily enter destinations You can register up to 100 entries and you ...

Page 287: ... target grouped contacts and then select Edit To delete a grouped contacts select on the target grouped contacts and then select Delete and then select Yes You do not have to perform following procedures 4 Enter or edit the Group Name and the Index Word and then select Contact s Added to the Group Required 5 Select the contacts that you want to register in the group and then tap Close Note You can...

Page 288: ...ed Select a communication speed for a destination Registering Destinations as a Group 1 Access Web Config 2 Select Advanced Settings from the list at the top right of the window 3 Select Contacts 4 Select the number that you want to register and then click Edit 5 Enter a Name and Index Word 6 Select a group from Type 7 Click Select for Contact s for Group The available destinations are displayed 8...

Page 289: ... Fax Features According to Use on page 294 Fax Settings on page 262 Making Contacts Available on page 286 User Settings on page 270 Report Settings on page 267 Connecting the Printer to a Phone Line Compatible Telephone Lines You can use the printer over standard analogue telephone lines PSTN Public Switched Telephone Network and PBX Private Branch Exchange telephone systems You may not be able to...

Page 290: ...Do not remove the cap if you are not connecting your telephone In areas where lightning strikes occur frequently we recommend that you use a surge protector Connecting to a Standard Phone Line PSTN or PBX Connect a phone cable from the telephone wall jack or PBX port to the LINE port on the back of the printer Related Information Connecting Your Phone Device to the Printer on page 291 Connecting t...

Page 291: ...isable the fax function before connecting See the manuals that came with the phone device for details Depending on the model of the phone device the fax function cannot be completely disabled so you may not be able to use it as an external phone If you connect an answering machine make sure the printer s Rings to Answer setting is set higher than the number of rings your answering machine is set t...

Page 292: ...n the printer s control panel 4 Pick up the handset If a message to start sending or receiving faxes is displayed as shown on the following screen the connection has been established Related Information Making the Printer Ready to Send and Receive Faxes on page 293 Making Settings to Use an Answering Machine on page 295 Making Settings to Receive Faxes Operating Only a Connected Phone on page 296 ...

Page 293: ... screen instructions enter the sender name such as your company name your fax number Note Your sender name and your fax number appear as the header for outgoing faxes 4 Make the distinctive ring detection DRD setting If you have subscribed to a distinctive ring service from your telephone company Go to the next screen and select the ring pattern to be used for incoming faxes When you select any it...

Page 294: ... Detect may cause the printer to skip the first digit of a fax number when dialing and send the fax to the wrong number Related Information Connecting the Printer to a Phone Line on page 289 Making Settings to Use an Answering Machine on page 295 Receive Mode on page 264 Making Settings to Receive Faxes Operating Only a Connected Phone on page 296 Basic Settings on page 263 Making Settings for the...

Page 295: ...Do Not Use Otherwise you must change the code to in Contacts 5 Tap the Access Code input box enter the external access code used for your phone system and then tap OK 6 Select OK to apply the settings The access code is stored in the printer Making Settings When You Connect a Phone Device Making Settings to Use an Answering Machine You need settings to use an answering machine 1 Select Settings on...

Page 296: ...t or delete unnecessary faxes A computer PC FAX reception The above features can be used at the same time If you use them at the same time received documents are saved to the inbox and on a computer To receive faxes on a computer make settings using FAX Utility Making Settings to Send and Receive Faxes on a Computer on page 297 1 Select Settings on the printer s control panel 2 Select General Sett...

Page 297: ...omputer connected by network or USB cable Making Save to Computer Setting to Receive Faxes You can receive faxes on a computer by using the FAX Utility Install FAX Utility on the computer and make the setting For details see Basic Operations in the FAX Utility help displayed on the main window The setting item below on the printer s control panel is set to Yes and the faxes received can be saved o...

Page 298: ...tion test For checking the connection between the printer to the mail server perform the connection test from the printer Also check the connection from the client computer to the server to check the communication status Initializing the settings If the settings and communication status show no problem the problems may be solved by disabling or initializing the network settings of the printer and ...

Page 299: ...rtificate or CSR IP address entered to web browser when running Web Config For Self signed Certificate update the certificate For CA signed Certificate take the certificate again for the printer The proxy server setting of local address is not set to web browser When the printer is set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows ...

Page 300: ...Where to Get Help Technical Support Web Site 301 Contacting Epson Support 301 ...

Page 301: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 302: ...n Helpdesk Phone 1300 361 054 Epson Helpdesk is provided as a final backup to make sure our clients have access to advice Operators on the Helpdesk can aid you in installing configuring and operating your Epson product Our Pre sales Helpdesk staff can provide literature on new Epson products and advise where the nearest dealer or service agent is located Many types of queries are answered here We ...

Page 303: ...ating system application programs and any information you feel is required Transportation of Product Epson recommends retaining product packaging for future transportation Securing the ink tank with tape and keeping the product upright is also recommended Help for Users in Singapore Sources of information support and services available from Epson Singapore are World Wide Web http www epson com sg ...

Page 304: ...y 84 8 3823 9239 84 8 3825 6234 29 Tue Tinh Quan Hai Ba Trung Hanoi City Vietnam Phone Hanoi City 84 4 3978 4785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500...

Page 305: ...ASSAR Epson Sales and Service Makassar Jl Cendrawasih NO 3A kunjung mae mariso MAKASSAR SULSEL 90125 0411 8911071 mksr technical epson indonesia co id mksr admin epson indonesia co id MEDAN Epson Service Center Medan Jl Bambu 2 Komplek Graha Niaga Nomor A 4 Medan SUMUT 061 42066090 42066091 mdn technical epson indonesia co id mdn adm epson indonesia co id PALEMBANG Epson Service Center Palembang J...

Page 306: ...T 0231 8800846 cbn technical epson indonesia co id CIKARANG EPSON SALES AND SERVICE CIKARANG Ruko Metro Boulevard B1 Jababeka cikarang Jawa Barat 021 89844301 29082424 ckg admin epson indonesia co id ckg technical epson indonesia co id MADIUN EPSON SERVICE CENTER MADIUN Jl Diponegoro No 56 MADIUN JAWA TIMUR 0351 4770248 mun admin epson indonesia co id mun technical epson indonesia co id PURWOKERTO...

Page 307: ...RAYA GUBENG NO 62 SURABAYA JAWA TIMUR 031 99444940 99446299 99446377 esssby epson indonesia co id esssby support epson indonesia co id AMBON EPSON SERVICE CENTER AMBON Jl Diponegoro No 37 Samping Bank Mandiri Syariah Kel Ahusen Kec Sirimau Ambon 97127 For other cities not listed here call the Hot Line 08071137766 Help for Users in Hong Kong To obtain technical support as well as other after sales ...

Page 308: ...tion support and services are World Wide Web http www epson co in Information on product specifications drivers for download and products enquiry are available Helpline Service product information and ordering consumables BSNL Lines Toll free number 18004250011 Accessible 9am to 6pm Monday through Saturday Except public holidays Service CDMA Mobile Users Toll free number 186030001600 Accessible 9a...

Page 309: ...0 Web Site https www epson com ph contact E mail customercare epc epson com ph Accessible 9am to 6pm Monday through Saturday Except public holidays Our Customer Care team can help you with the following over the phone Sales enquiries and product information Product usage questions or problems Enquiries on repair service and warranty Epson Philippines Corporation Trunk Line 632 706 2609 Fax 632 706...

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