Symptom
Cause
Solution
Transmission is not
possible.
The transmission procedure may
have been performed
incorrectly.
Check the transmission procedure, and then try sending the
fax again.
The fax number may be wrong.
Check the fax number.
The destination in the favorite
list, the speed dial destination or
the group dial destination may
be incorrectly programmed.
Check that the keys were correctly programmed.
The telephone line may be
incorrectly connected.
Check the telephone line connection. If it is disconnected,
connect it.
There may be a problem with the
recipient’s fax machine (such as,
no paper or turned off).
Contact the recipient.
Problems When Receiving Faxes
If the fax cannot be received correctly, refer to the following table, and then perform the indicated
operation. If the fax still cannot be received correctly, even after performing the described operations,
contact your technical representative.
Note:
For details on the error messages, refer to “Error Messages on the Message Window” on page 75. For
details on troubleshooting procedures for document misfeeds, paper misfeeds, poor print quality, or
empty toner, refer to the Printer/Copier/Scanner User’s Guide.
Symptom
Cause
Solution
The received fax is
blank.
There may be a problem with the
telephone connection or with
the caller’s fax machine.
Check that the machine can make clean copies. If it can, have
the caller send the fax again.
The caller may have loaded the
pages backward.
Contact the caller.
Epson AcuLaser CX37DNF Facsimile User’s Guide
Troubleshooting
74
