Symptom
Cause
Solution
Image is blurred;
background is
lightly stained;
there is insufficient
gloss of the
printed image.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The original glass is dirty.
Clean the original glass. For details, refer to “Cleaning the
Machine” on page 134.
The original cover pad is dirty.
Clean the original cover pad. For details, refer to “Cleaning
the Machine” on page 134.
The print or color
density is uneven.
One or more of the toner
cartridges may be defective or
low.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
The machine is not level.
Place the machine on a flat, hard, level surface.
Irregular print or
mottled image
appears.
The media is moist from
humidity.
Adjust the humidity in the media storage area.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media. See “Print Media” on page 49.
One or more of the toner
cartridges may be defective.
Remove the toner cartridges and check for damage. If it is
damaged, replace it.
The photoconductor unit may
be defective.
Remove the photoconductor unit and check for damage. If it
is damaged, replace it.
There is
insufficient fusing
or the image
comes off when
rubbed.
The media is moist from
humidity.
Remove the moist media and replace it with new, dry media.
Unsupported media (wrong size,
thickness, type, etc.) is being
used.
Use Epson-approved media. See “Print Media” on page 49.
Media type is set incorrectly.
When printing envelopes, labels, letterhead, postcards or
thick stock, specify the appropriate media type in the printer
driver.
AcuLaser CX16 Series Printer / Copier / Scanner User’s Guide
Troubleshooting
186