Enterasys Matrix E6 5G102-06-G, User Manual

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Getting Help
About This Guide xix
GETTING HELP
For additional support related to this product or document, contact Enterasys Networks using one
of the following methods:
Before calling Enterasys Networks for technical support, have the following information
ready:
•
Your Enterasys Networks service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem (e.g., changing mode
switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Enterasys Networks products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
World Wide Web http://www.enterasys.com
Phone (603) 332-9400
Internet mail support@enterasys.com
FTP ftp://ftp.enterasys.com
Login anonymous
Password your email address
To send comments or suggestions concerning this document, contact the Enterasys Networks
Technical Writing Department via the following email address:
TechWriting@enterasys.com
Make sure to include the document Part Number in the email message .