EnerSys Alpha FXM HP 1100, Technical Manual

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0170022-J0 Rev A Page 133
12 Warranty and Service Information
12.1 Technical Support
In Canada and the USA, call toll free 1-888-462-7487.
Customers outside Canada and the USA, call +1-604-436-5547.
12.2 Warranty Statement
For full information details review Alpha's online Warranty Statement at www.alpha.ca.
12.3 Product Warranty
Alpha warrants that for a period of three (3) years from the date of shipment its products shall be free
from defects under normal authorized use consistent with the product specifications and Alpha’s
instructions, the terms of the manual will take precedence.The warranty provides for repairing, replacing
or issuing credit (at Alpha’s discretion) for any equipment manufactured by it and returned by the
customer to the factory or other authorized location during the warranty period. There are limitations to
this warranty coverage. The warranty does not provide to the customer or other parties any remedies
other than the above. It does not provide coverage for any loss of profits, loss of use, costs for removal
or installation of defective equipment, damages or consequential damages based upon equipment
failure during or after the warranty period. No other obligations are expressed or implied. Warranty also
does not cover damage or equipment failure due to cause(s) external to the unit including, but not
limited to, environmental conditions, water damage, power surges or any other external influence.The
customer is responsible for all shipping and handling charges. Where products are covered under
warranty Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
12.4 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. Contact your
Alpha sales representative or the Technical Support team at the above number to understand your enti -
tlements under Battery Warranty.
12.5 Warranty Claims
Any claim under this Limited Warranty must be made in writing to Alpha BEFORE sending material
back. Alpha will provide Product return instructions upon approval of return request. A Service Repair
Order (SRO) and / or Return Authorization (RA) number will be issued ensuring that your service needs
are handled promptly and efficiently.Claims must be made online at: www.alpha.ca.
12.6 Service Information
For a list of international service centers, visit: www.alpha.ca.