EnerSys Alpha FXM HP 1100, Technical Manual

Page: 130 / 150

0170022-J0 Rev A Page 118
6. Press Next , and then wait for the import to complete. If the import fails or encounters an error an
error message is displayed.
7. Perform Replace ADIO , if necessary. If the imported system referenced one or more ADIOs the
import included these ADIOs, and they now show up as Comms Lost . You should replace these
Comms Lost ADIOs with existing ADIOs of the same type via the Modules page.
The system has been imported and configured to use the existing ADIO.
10.5.6 Exporting Diagnostic Information
IMPORTANT
: To facilitate any support request, export a diagnostic information package before contacting
Alpha Technologies.
Exporting a diagnostic information package helps Alpha provide assistance with any issues you may
experience. This information package is an archive that contains the following:
• Controller clone
• Device Log
• Event Log
• Battery Log
• Daily statistics for all Performance Logs
• Datalogs
Additionally, if any T2S modules for the AMPS HP2 system are acquired, an additional step will be avail -
able in the Export Diagnostic Information wizard to include their logs and configuration files in this
package.
To Export a Diagnostic Information Package
This package can be obtained in the following ways, via the LCD or via the web.
1. From the dashboard of the LCD, go to Shortcuts > Export Diagnostic Information to launch a
wizard that will generate save the package to a USB drive.
2. From the web click on the
Accounts and Shortcuts > Export Diagnostic Information
on the
top bar to launch a wizard that will generate the file and let you download the file to your computer.
10.5.7 Exporting Inventory
A common system maintenance activity is to gather, record and archive a set of data about the
controller and systems. This can be a tedious process depending on the amount of data required. To
facilitate this the CXC HP controller provides a set of data, both live status data and configuration,