ENCAD NovaJet 4 User Manual Download Page 196

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J-196 Troubleshooting

User's Guide

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Summary of Contents for NovaJet 4

Page 1: ...r Corp Other trademarks and registered trademarks are the property of their respective owners No part of this manual may be copied or distributed transmitted transcribed stored in a retrieval system o...

Page 2: ...s Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is c...

Page 3: ...expense In order to submit a Warranty claim please contact the ENCAD Help Desk at 619 452 4350 When a defect is confirmed ENCAD will issue Buyer a Return Material Authorization number RMA to be used...

Page 4: ...one Court West San Diego California 92121 3734 619 452 4350 International users should contact their local dealer or distributors Other reference materials In addition to this User Guide the following...

Page 5: ...o cover Reading Chapters 1 through 3 will give you an understanding of printer s basic operation Your particular needs will determine how you use the rest of the guide Chapter 1 Introduction Introduce...

Page 6: ...les Appendix C Menu tree Explains the menu structure Appendix D Error messages Explains the error messages and provides suggestions of what to do when you see them Appendix E Glossary Explains terms u...

Page 7: ...ly 2 18 Filling the ink cartridges NJP 36 and NJP 50 only 2 21 Installing the ink cartridges NJP 36 and NJP 50 only 2 22 Installing the ink cartridges NJ4 2 25 Priming for cartridge print check 2 26 A...

Page 8: ...ng the serial communication parameters 6 4 Chapter 7 Printing vector data 7 1 Using the vector palette 7 2 Setting pen colors 7 2 Using intersect control 7 5 Improving line length accuracy 7 6 Rotatin...

Page 9: ...alling additional memory B 1 Appendix C Menu tree C 1 Appendix D Error messages D 1 Appendix E Glossary E 1 Appendix F Technical information F 1 Appendix G Ordering supplies G 1 Appendix H Serial cabl...

Page 10: ...User s Guide x This page intentionally blank...

Page 11: ...inters that give you professional quality output with all the brilliance and gloss of liquid ink For artists designers engineers and business professionals ENCAD printers let you experience the creati...

Page 12: ...th of your printed piece can be the length of a roll of media 100 or more Only Extreme Color Printing combines the technical sophistication of the NovaJet series with the unique qualities of ENCAD QIS...

Page 13: ...tions that follow to obtain excellent results Use the right inks and media ENCAD s commitment to Extreme Color extends beyond inkjet technology to encompass media ink and cartridges A team of color sc...

Page 14: ...vanced imaging features may produce images which are grainy when enlarged Use the right ink ENCAD media and inks are scientifically matched for best color results Be sure to use GO inks with GO media...

Page 15: ...leeding and other undesirable effects Non ENCAD inks may damage the print head and other printer components Be sure to refill with the same color ink that was originally in the cartridge Choose the ri...

Page 16: ...and a non ink receptive side The sheets are notched to help you orient them correctly To assure that you print on the correct side be sure that the notch is in the upper right corner when you feed th...

Page 17: ...sure that the power cord is plugged in you have connected your printer to your computer using either a parallel or serial cable the printer is turned on before attempting to print driver software is...

Page 18: ...rinter The panel at the right side includes a vertical line of buttons and LEDs The following illustration briefly explains the purpose of each button and LED Later in this chapter you ll find more de...

Page 19: ...have additional submenus The menu item or option that appears on the menu tree next to the equals sign is the printer default If you press the Select button when an option with an is displayed the eq...

Page 20: ...or parameter The equals sign stops blinking indicating that the value displayed is set 7 Press the Menu button to move back to the previous menu level Setting the language Your printer can display men...

Page 21: ...of 4 NJP 50 Roll media used on the NJP 50 must have an inside diameter of 2 and a maximum outside diameter of 6 IMPORTANT The NJP 50 can use media up to 50 wide The rolls can be heavy so you may want...

Page 22: ...rd the center of the printer until it fits firmly in the left side of the media roll 4 Align the media to the white line on the back of the platen and feed the media through the slot at the back of th...

Page 23: ...he power switch is at the right rear of the unit There is also a Cut Print switch Be sure to set it to Print for printing Setting the switch to Cut reverses the direc tion of the rewinder so that you...

Page 24: ...ton The media will be pulled into the printer and posi tioned for printing The display indicates the status of the Roll Cut and Save Media options 5 Be sure the Roll option is set to ON or TAKEUP depe...

Page 25: ...s disables the cutter 2 Install a core onto the takeup guides Be sure that the core width matches the width of the media you are using If you are using 50 media rotate the adjustable roll guide 90o to...

Page 26: ...in front of the takeup core until it is detected by the sensor on the printer leg The takeup roll is then activated to roll the media Be sure not to block the sensor Note If you are running 11 media y...

Page 27: ...e If you are using sheet media on the NJP 50 be sure the media guides are installed 1 From the Main menu press the arrow buttons to advance to the Printer Setup menu then press Select 2 Press the arro...

Page 28: ...media loading In some cases the printer may not sense or correctly size certain media If this happens you may use the manual loading feature in the advanced menus The following procedure applies to bo...

Page 29: ...ct The equals sign blinks PRINTER SETUP LOAD AUTO 6 Press the arrow key to set the Load option to Manual then press Select The equals sign stops blinking To manually load media 1 Insert media into the...

Page 30: ...n on the printer s front panel to move the carriage away from the service station so that you can install change adjust or clean the ink cartridges or the service station Installing the cutter You nee...

Page 31: ...inks see Appendix I for changeover instructions NJP 36 and NJP 50 support long uninterrupted printing runs be cause of their ink reservoirs which hold 470 ml of each of four colors The ink reservoirs...

Page 32: ...ttle which originally held the same color of ink The ink originally in the bottle permeates the surface of the bottle and particles of the previous ink may mix with the new ink and may affect plotting...

Page 33: ...e printer Have paper towels handy Wear disposable gloves Open only one reservoir at a time to prevent ink from accidentally spilling and contaminating another color 1 Assemble the pouring spout by att...

Page 34: ...tle and store the remaining ink 7 Replace the rubber cap on the reservoir 8 Repeat this procedure for the remaining colors Priming the ink delivery lines NJP 36 and NJP 50 only You will need to prime...

Page 35: ...k delivery lines To close the tubing clamp press down on its left side until it snaps under the overhang To open the tubing clamp press the overhang to the left until the tubing clamp pops up 3 Remove...

Page 36: ...ir bubbles Stop drawing when ink is flowing into the pump and no air remains in the delivery line approximately 8 cc 8 Close the tubing clamp to trap the ink in the delivery line Step C in the illustr...

Page 37: ...of ink squeeze bottle which is enough to fill the cartridge approximately half full and is the proper amount for correct function of the ink system Note you should fill connect and prime one color at...

Page 38: ...ibrate them to ensure the highest quality printed images Priming procedures are discussed later in this chapter To connect the ink cartridges to the ink delivery line NJP 36 and NJP 50 only Caution do...

Page 39: ...e 2 Remove the blue tape from the jet area of the cartridge 3 Squeeze the suction bulb to expel as much air as possible 4 Place the suction bulb over the jet area of the cartridge 5 Make sure the suct...

Page 40: ...To prevent this be sure the ink delivery line is completely relaxed before installing the cartridge Put the cartridge in bottom first and then press the top of the cartridge toward the carriage to sn...

Page 41: ...nsure the highest quality printed images Priming and calibration procedures are discussed later in this chapter To install the ink cartridges NJ4 1 Press the Access Cartridges button to move the carri...

Page 42: ...nes represents one jet The bands should be smooth without dark streaks or white lines The sloping lines should not look fuzzy or contain gaps If you see discrepan cies in the pattern prime the cartrid...

Page 43: ...press the Offline Reset button and Select button This clears the buffer of any stored data but doesn t reset any other printer options or parameters The printer stops printing when the data that rema...

Page 44: ...er s Guide 2 44 Getting started Pressing the Offline Reset button a second time returns the printer online If you press Select while the printer is offline the printer is reset and the buffer is clear...

Page 45: ...settings Options advanced easy Memory configuration NJ4 Ink level options Choosing a language Printer menus and options can be displayed in the following languages English German French Italian Portug...

Page 46: ...time depending on the media you are using and the humidity Dry Time values range from 0 seconds to 100 minutes When the Dry Time has expired the printer unloads or cuts the image and begins printing...

Page 47: ...dia NJP 50 On the NJP 50 or other units equipped with the power media feeder unit automatic cutting is disabled when the Roll Feed option is set to TAKEUP Be sure the Cut Print switch is set to cut To...

Page 48: ...ess Select The equals sign blinks PRINTER SETUP WIPER ON 3 Press the arrow key to show OFF then press Select The equals sign stops blinking 4 Press the Menu button to move back to the previous menu le...

Page 49: ...ton to move back to the previous menu level Saving user settings You can save as many as eight different printer configurations under the User Settings options You can save the options you use most fr...

Page 50: ...to advance to the User Settings menu then press Select MAIN MENU USER SETTINGS 2 Press the arrow buttons to advance to the Save User options then press Select The equals sign blinks MAIN MENU SAVE USE...

Page 51: ...press Select The equals sign sign stops blinking 4 Press the Menu button to move back to the previous menu level Returning to the default settings Using the Initialize option returns all printer opti...

Page 52: ...P759X EN RT L See note 1 CONT ROL SOFTW ARE PRINTER ROLL FEED ON OFF T AKEUP See note 2 CUT TER ON OFF LOAD AUT O M ANUAL OF REPLOTS 0 0 T O 100 DRY TIM E 00 00 0 T O 60 min INK REDUCTION 0 12 5 25 37...

Page 53: ...vides two settings for menu options Easy and Ad vanced Easy options provide access to predefined print modes and the most commonly used printer options The easy options will satisfy the needs of most...

Page 54: ...ster buffer is used to store the image to be printed If you are sending raster files you will want to increase the size of the I O buffer which will decrease the transfer time freeing up your computer...

Page 55: ...ting the ink droplets fired from the jets Before using the ink counting feature however you should be aware that it may slow your printing time The ink counting procedure requires you to set values fo...

Page 56: ...then press Select The equals sign stops blinking indicating that the value is set 4 Follow the procedures below for setting the Ink Low Stop and the Current Ink Level options If you ve set the printe...

Page 57: ...l and the Low Level Stop options 2 Press the down arrow to advance to the Current Ink Level option then press Select The menu changes as shown below UTILITIES CURRENT INK LVL CURRENT INK LVL BLACK 10...

Page 58: ...3 58 Setting printer options User s Guide This page intentionally blank...

Page 59: ...d media causes the print area to be the wrong length set the Frame Length option in the Page Format menu to the appropriate length or use roll media Print area margin If you require a narrower margin...

Page 60: ...rint areas for the media sizes within each media standard Use these tables to scale your image before sending it to the printer If you are using C size architectural sheets set the media option to US...

Page 61: ...ARCHITECTURAL A 9 0 x 12 0 7 8 x 10 8 8 6 x 11 6 B 12 0 x 18 0 10 8 x 16 8 11 6 x 17 6 C 18 0 x 24 0 16 8 x 22 8 17 6 x 23 6 D 24 0 x 36 0 22 8 x 34 8 23 6 x 35 6 E 36 0 x 48 0 34 8 x 46 8 35 6 x 47 6...

Page 62: ...63 4 U S ARCHITECTURAL A 9 0 x 12 0 7 8 x 10 0 8 6 x 10 4 B 12 0 x 18 0 10 8 x 16 0 11 6 x 16 4 C 18 0 x 24 0 16 8 x 22 0 17 6 x 22 4 D 24 0 x 36 0 22 8 x 34 0 23 6 x 34 4 E 36 0 x 48 0 34 8 x 46 0 3...

Page 63: ...evious menu level Changing the length of the print area The Print Area option in the Page Format menu displays the size of the print area for the currently loaded media If no media is loaded the Print...

Page 64: ...ngth of the print area To increase the width you must use wider media See Selecting the media standard in this chapter to determine the print area width for different media sizes When printing images...

Page 65: ...reases the margins Any part of the image that extends into the margin will be clipped When the Margins option is set to Expand make sure that you align the media accurately using the guide on the righ...

Page 66: ...nu then press Select 2 Press the down arrow to advance to the Margins option then press select The equals sign blinks PAGE FORMAT MARGINS NORMAL 3 Press the arrow buttons to move between Normal and Ex...

Page 67: ...le printing speed for most users Whenever you choose a print mode other than Normal you will choose to emphasize either speed or quality CAD printing modes HP GL and HP GL 2 only Draft and Normal mode...

Page 68: ...ity Three Pass Enhanced Mode ENHC 3 PASS This mode provides a balance of speed and quality It produces excellent quality prints for the majority of your images on any of ENCAD s premium papers and fil...

Page 69: ...0 UNI 4 5000 To choose the print mode 1 Select Mono or Color from the front panel 2 From the Main menu press the arrow buttons to advance to the Print Mode menu then press Select MAIN MENU PRINT MODE...

Page 70: ...ts fire on both passes of the carriage over the print area bidirectional or just on the return pass unidirectional If you re printing an image with heavy fill or shading unidirectional can reduce runn...

Page 71: ...the Main menu press the arrow buttons to advance to the Print Mode menu 3 Press the arrow buttons to advance to the Firing Rate option then press Select The equals sign blinks PRINT MODE FIRING RATE...

Page 72: ...u to move back up to the previous menu level Changing the print method The Print Method option allows you to select Color Monochrome or Grayscale Selecting the Print Method also changes the indicator...

Page 73: ...ou set a wait time which defines how long to wait for another plot to be queued before it starts printing The printer nests in the horizontal orientation only so a print cannot be placed between two n...

Page 74: ...menu then press Select MAIN MENU PAGE FORMAT 2 Press the arrow buttons to advance to the Nesting Setup option then press Select The equals sign blinks 3 Press the arrow buttons to increment the value...

Page 75: ...RTL only print When a time out condition occurs Set the wait time less than the Nest Wait time when sending older HP GL print files For best results when sending older HP GL files without PG instructi...

Page 76: ...t the most images on the media To enable auto rotate 1 From the Page Format menu press the arrow buttons to advance to Auto Rotate Press Select The equals sign blinks 2 Press the arrow buttons to sele...

Page 77: ...GL 2 are necessary when printing from CAD related applications HP RTL or EN RTL are used with graphics based applications such as CorelDRAW QuarkXpress PageMaker and Photoshop If your software applic...

Page 78: ...oftware Application Output Options Typical Interface Plotter Emulation Mode HP7475 B SIZE MAX SERIAL RS 232 HP7475 ADVANCED OPTION HP7550 B SIZE MAX SERIAL RS 232 HP7550 ADVANCED OPTION HP7580 D SIZE...

Page 79: ...ask for the availability of a suitable driver To choose an emulation format Note EN RTL and HP RTL are advanced emulation options To select these be sure to choose Advanced in the Utilities Options m...

Page 80: ...ission rate in bits per second between your computer and the printer The RS 422 232 Setup menu lets you select from the following baud rates 300 600 1200 2400 4800 9600 19200 38400 To set the baud rat...

Page 81: ...u then press Select The equals sign blinks RS 422 232 PARITY EVEN 7BITS 2 Press the arrow buttons to scroll through the Parity options then press Select for the option you want The equals sign stops b...

Page 82: ...eady options are DTR NORMAL DTR BYPASS Set DTR to Normal if the Handshake option is set to Hardwire and to Bypass if Handshake is XON XOFF To set the DTR option 1 Press the arrow key to advance to the...

Page 83: ...our personal preferences You might choose to override software control because the software is not providing the features you want If you decide to use printer control you can use only 16 simultaneous...

Page 84: ...The equals sign stops blinking 4 Press the Menu button to move back to the previous menu level Using the vector palette The printer vector palette has 256 colors and 15 line widths Printing the color...

Page 85: ...esired pen colors to correspond to the color in which your entities are drawn Using this method printing is limited to 16 simultaneous colors Setting pen widths using software control If you have kept...

Page 86: ...S PEN SETTINGS PEN 1 3 Press Select the equals sign blinks Press the arrow buttons to incre ment the pen numbers 4 Press Select to choose an individual pen number The equals sign stops blinking 5 Pres...

Page 87: ...ars green at the point where they intersect when the Intersect Control option is set to Add Because all colors are applied where lines intersect you may see some bleeding of darker lines on the lighte...

Page 88: ...therefore by default the Use XY Calibration option advanced option is set to No If you are printing vector data on very heavy media you may want to perform XY Calibration See Appendix A for calibrati...

Page 89: ...n image with the long side on the paper axis To better fit images and save media you can set Control to Printer and use the Rotation option to turn vector files counterclock wise 90 degrees at a time...

Page 90: ...ain menu press the arrow buttons to advance to the Page Format menu then press Select MAIN MENU PAGE FORMAT 3 Press the arrow buttons to advance to the Rotation option then press Select The equals sig...

Page 91: ...0 3 Press the arrow buttons to increment the number then press Select The equals sign stops blinking 4 Press the Menu button to move back to the previous menu level Scaling the print area using the P1...

Page 92: ...s the Menu button to move back to the previous menu level Setting the wait time Some software programs or drivers do not signal the printer with an end of file command when the sending process complet...

Page 93: ...l Setting the ink limit NJ4 only The printer uses a method for assigning an Ink Limit advanced option to polygon fills and wide polylines without affecting the color of your image This helps prevent b...

Page 94: ...nts of printed area and helps to avoid bleeding or over saturating the media It does however change the appearance of colors so you may want to run a small test print To set ink reduction 1 From the M...

Page 95: ...P 50 NovaJet series printers with extended ink systems have special require ments If you need to take your printer out of service for example to ship it to another location or to send it to a repair d...

Page 96: ...artridge from the ink delivery line Wipe the outside of the line using a lint free cloth to remove any ink 5 Discard or store the cartridge and repeat the previous steps for the remaining cartridges N...

Page 97: ...ink comes out 2 Remove all four cartridges before purging the ink lines 3 Remove the printer s top cover by sliding the retracting stop on the left end of the top cover to the right The retracting st...

Page 98: ...ected drain the ink from the line You will need a cup of distilled water and someone to assist you with this part of the procedure Fit the end of the depriming attachment from the NovaInk toolkit into...

Page 99: ...ter emerges At this point you may remove the needle from the cup of water 8 Continue drawing the water in the ink delivery line into the depriming attachment until the line is essentially empty some w...

Page 100: ...storage or shipment To drain the ink reservoirs Note This step requires two people 1 Remove all the cartridges and drain all the lines before beginning to re move the left cover assembly 2 Three Phil...

Page 101: ...eak out of the air vents in the top of the ink reservoirs 5 Remove the black foam support from the inside of the left cover assem bly 6 Remove each ink reservoir If you save the ink store it in a clea...

Page 102: ...line to the appropriate reservoir and open all the tubing clamps 11 Replace the top cover 12 Ensure that the tubing clamps are open Keeping the clamps closed for long periods of time may cause the tu...

Page 103: ...cal Head To Head Calibration vertically aligns the cartridges Color Vertical Head to Head Calibration The numbers below each set of lines represent the different horizontal and vertical alignment valu...

Page 104: ...s 2 Load media that is at least 11 inches 280 mm wide See Chapter 2 Getting started for media loading instructions 3 Prime the heads to ensure that all cartridges fire correctly Make sure the Color LE...

Page 105: ...ns to increase or decrease the current value Press Select The equals sign stops blinking 4 Press the down arrow button to advance the menu to VERTICAL value The printer menu shows the current value fo...

Page 106: ...r by using the arrow buttons When you set the XY calibration values all subsequent images are printed using the new values until you manually reset the calibration The XY calibration values are only u...

Page 107: ...two marks and the display changes PAPER AXIS LENGTH 33 00 6 Remove the media from the printer and measure the distance between the witness marks The distance between the marks should be exactly 33 00...

Page 108: ...er prints marks and the display changes 4 Remove the media from the printer and measure between the witness marks The distance between the marks should be exactly 21 inches 533 4 mm 0 2 of the line le...

Page 109: ...ease 4 The printer will accept 4 MB 8 MB 16 MB or 32 MB SIMMs The SIMMs in the following table have been tested and found to function properly in ENCAD printers Other manufacturer s SIMMs may be used...

Page 110: ...e printer and then the circuit board Static damage is more likely when the relative humidity is low To remove the right cover 1 Disconnect the power and the interface cables 2 Remove the top cover Don...

Page 111: ...ated circuits can be weakened or inactivated by electrical discharge It is recommended that you be grounded to a static station by an ESD wrist strap to prevent ESD damage For storage or shipment of p...

Page 112: ...rst The SIMM in the top slot MUST contain AS MUCH OR MORE capacity as the SIMM in the bottom slot 1 If necessary remove the plug from the SIMM socket 2 SIMM slots are at a 45 degree angle Place the SI...

Page 113: ...o put the right cover back into position so that none of the wires is pinched between the right cover and the side plate 2 Align the back of the right cover over the connector clips on the parallel po...

Page 114: ...B 114 Installing additional memory User s Guide This page intentionally blank...

Page 115: ...es displaying advanced options and setting the Ink Low warning light USER SETTINGS contains options for creating and using eight sets of pre configured printer options PAGE FORMAT contains options for...

Page 116: ...ten Options UNI default BI FIRING RATE Selects the speed at which the inkjets will fire Options 3000 10KHz 100 Hz increments 7000 is the default for NJ4 5000 is the default for NJPro For best results...

Page 117: ...other than 0 If any cartridge falls below the selected percentage the INK LOW indicator will turn on and an alarm will sound Options 0 to 50 in 5 increments 0 turn ink counting off INK LOW STOP If en...

Page 118: ...Selects a previously saved USER configuration Options 1 8 Default is 1 SAVE USER Saves the current printer configuration to the selected USER number Options 1 8 Default is 1 PAGE FORMAT MARGINS Chang...

Page 119: ...ulations only Rotates vector plots Options 0 default 90 180 270 NESTING SETUP HP GL and HP GL 2 emulations only Nests plots Options Nest ON OFF default Nest Time 30 sec 1 min 2 min default Auto Rotate...

Page 120: ...e printer will override the command in the file For vector plotting only Options SOFTWARE default PRINTER ROLLFEED Tells the printer that you are using roll media Options ON default OFF TAKEUP NJP 50...

Page 121: ...nges the appearance of colors Options 0 off default 12 5 25 37 5 50 INK LIMIT HP GL and HP GL 2 emulations only When enabled de fault limits the amount of ink laid down for polygon fills and wide poly...

Page 122: ...to use Options Default NJII PEN SETTINGS HP GL and HP GL 2 emulations only Leads to the submenus for setting pen color and pen width for the 16 internal pens These settings will only be used if the C...

Page 123: ...rinter s settings or by the application software Options SOFTWARE default PRINTER RS 422 232 SETUP BAUD Sets the baud rate Options 300 600 1200 2400 4800 9600 default 19200 38400 PARITY Sets the Seria...

Page 124: ...C 124 Menu tree User s Guide Options NORMAL default BYPASS This page intentionally blank...

Page 125: ...t be set prior to the data transmission Set the parameters and press ENTER after each before sending the plot DRYING TIME X MIN X SEC With ROLL enabled the printer waits a specified amount of time bef...

Page 126: ...e printer an HP GL emulation output error OE command These error codes do not necessarily indicate that the plot will be incomplete or aborted In some cases plotting operation may be normal however pl...

Page 127: ...instruction The parameter containing the invalid byte and all following parameters are defaulted 13 Parameter out of range 14 Too many parameters received Additional parameters after the correct numbe...

Page 128: ...D 128 Error messages User s Guide This page intentionally blank...

Page 129: ...s down in an inch handshake A method the computer and printer use to communicate inkjet The nozzle part of the ink cartridge interface cable The cable used to connect the printer to the computer NovaJ...

Page 130: ...r the ink cartridges by forcing them to fire rapidly raster image A graphic created by dots called bitmaps resolution The sharpness of a printed image as measured by dots per inch roll feed Media that...

Page 131: ...tor rasterimages Inkreduction Plotnesting LINE LENGTH ACCURACY LINE LENGTH ACCURACY LINE LENGTH ACCURACY LINE LENGTH ACCURACY LINE LENGTH ACCURACY 0 015 38 mm or 0 2 of thespecifiedvectorlinelength wh...

Page 132: ...WEIGHT WEIGHT WEIGHT 58 lbs 26 5 kg Assembled 58 lbs 26 5 kg Shpg Plothead 43 lbs 19 5 kg Shpg Stand NJP 36 DIMENSIONS DIMENSIONS DIMENSIONS DIMENSIONS DIMENSIONS Height 48 121 cm Width 60 5 154 cm De...

Page 133: ...sible bleeding between colors Note Supplies are interchangeable between models unless indi cated Be sure to order supplies specifically for the NovaJet model you are using ENCAD supplies ordering info...

Page 134: ...ome wear and should be replaced NovaInk cartridges use ENCAD s special graphics arts GA or graphic outdoor GO inks which not only give you vivid color but actually extend the cartridge s life The Nova...

Page 135: ...rt photo realistic images impressive signs eye catching trade show displays vivid charts colorful maps and more Choose from photo and matte media in a variety of thicknesses and coatings films of vari...

Page 136: ...on flip charts QIS Premium Matte 100 gram Rolls only This paper produces high resolution no bleed output with no strikethrough for medium color fill and minimal cockle QIS Specialty Matte 3 mil Rolls...

Page 137: ...f purchase signs Use only with Enhanced Printing mode QIS Ultra White 4 mil Tough dimensionally stable glossy bright white polyester film Bril liant for signs posters banners and presentations Can be...

Page 138: ...he graphic They are available with gloss matte or luster surfaces Matte Clear Vinyl Cast Overlaminate Film A premium quality clear matte cast vinyl overlaminate film for use with ENCAD Graphic Outdoor...

Page 139: ...24 x 36 36 x 100 A1 50 x 100 A2 50 x 120 A3 50 x 6 O D Special order Specialty matte Canvas 24 x 150 36 x 40 36 x 150 50 x 35 50 x 150 50 x 6 O D Premium matte Vinyl 24 x 100 30 x 40 36 x 100 50 x 40...

Page 140: ...G 140 Ordering supplies User s Guide This page intentionally blank...

Page 141: ...se it from ENCAD Inc For connecting to an Apple Macintosh use the standard LaserWriter cable RS 232 cable requirements HSKO 1 HSKI 2 TXD 3 GND 4 RXD 5 TXD 6 GPI 7 RXD 8 Mini Din 8 Plug 2 TXD 3 RXD 4 R...

Page 142: ...RXD 3 4 RTS 4 5 CTS 5 6 DSR 6 7 GND 7 8 DCD 8 20 DTR 20 22 RI 22 2 3 TXD 3 2 RXD 4 7 RTS 5 8 CTS 6 6 DSR 7 5 GND 8 1 DCD 20 4 DTR 22 9 RI Mini Din 8 DB 25S DB 9S Female Mac to Hayes Modem Cable Belkin...

Page 143: ...ch of four colors The ink reservoirs are located at the left side of the printer You can refill any time even while printing Be sure the reservoirs are not allowed to run dry Allowing a reservoir to r...

Page 144: ...owels handy Wear disposable gloves Open only one reservoir at a time to prevent ink from accidentally contami nating another color 1 Assemble the pouring spout by attaching the tube to the lid 2 Repla...

Page 145: ...rfill 8 Replace the rubber cap on the reservoir Changing ink types If you are changing from one ink type to another for example from ENCAD GA to ENCAD GO ink you will want to use the Novaink Reservoir...

Page 146: ...d 4 reservoir shipping and storage container Used for shipping a 4 pack of reservoirs without damage and for storing and supporting a four pack of partially filled reservoirs 4 NovaInk cartridge garag...

Page 147: ...ther the top opening or out the jet area on the bottom Do not touch the flex contact area of the cartridge 1 Press the Access Cartridges button to move the cartridges out of the service station 2 Clos...

Page 148: ...en purging the lines 1 Make sure the tubing clamps on the carriage are closed so that no ink comes out 2 Remove all four cartridges before purging the ink lines 3 Remove the printer s top cover by sli...

Page 149: ...the ink from the line You will need a cup of distilled water and someone to assist you with this part of the procedure Fit the end of the depriming attachment from the NovaInk toolkit into the end of...

Page 150: ...e needle from the cup of water 9 Continue drawing the water in the ink delivery line into the depriming attachment until the line is essentially empty some water drops will re main 10 Press the metal...

Page 151: ...he other two are on the inside of the left side plate 3 Leave the rubber caps on the ink reservoirs Use a 2 Phillips screw driver to remove the screws As the three screws are removed one person should...

Page 152: ...flushing ink out of reservoir do this only if you decide not to replace the reservoir Tool needed Phillips head screwdriver 1 Remove each ink reservoir from the side cover If you save the ink store it...

Page 153: ...ft cover assembly in the reverse order in which they were removed and reinsert the black foam support 7 Have someone help you reinstall the left cover assembly on the printer Do not overtighten the th...

Page 154: ...n t attempt to manually pull the carriage out of the service station while the printer is turned on This can damage the printer Handle the cartridge only on the blue or black areas Touching the copper...

Page 155: ...orm If necessary remove excess ink by drawing it back into the ink bottle through the refill hole 8 Reinstall the cartridge into the carriage Replacing ink cartridges Don t attempt to install or remov...

Page 156: ...dges NJP 36 and NJP 50 only Note Before starting you may want to do the following Have paper towels handy Wear disposable gloves Load a D size 24 x 36 sheet of paper in the printer to protect the plat...

Page 157: ...Press the Access Cartridges button to move the carriage out of the service station 2 Pull the top of the cartridge toward you and up to remove it from the car riage To install new ink cartridges NJ 4...

Page 158: ...uch the flex area of the cartridge 1 Hold the cartridge upright so no ink comes out the top 2 Insert the delivery line needle into the hole in the top of the cartridge 3 Remove the blue tape from the...

Page 159: ...dge so there are no twists in the ink delivery line and install the cartridge in its corresponding carriage position Cartridge positions are labeled in the carriage Put the cartridge in bottom first a...

Page 160: ...eated priming doesn t unclog the head follow the cleaning procedure below In addition cartridges will wear out after prolonged use If cleaning the cartridge does not restore print quality replace it T...

Page 161: ...e circuit plate Cleaning the service station Ink and dust can accumulate in the service station causing poor print quality Depending on how frequently you print you may want to clean the service stati...

Page 162: ...ly Slide shaft Isopropyl alcohol Encoder strip top and bottom Distilled water Cartridge jet area Distilled water Semiannually External areas Distilled water Pinch rollers and lower drive rollers Disti...

Page 163: ...onents to annually inspect The following components should be cleaned and inspected for damage on an annual basis and replaced if necessary Carriage belt Trailing cable Service station seals and wiper...

Page 164: ...I 164 Maintenance User s Guide...

Page 165: ...problems can be solved by checking for just three items Is the printer connected to a good power source If using a serial cable do serial I O settings match on the printer and computer Does the printe...

Page 166: ...r network administra tor or your ENCAD dealer Otherwise continue with the steps that follow 7 Print directly to the printer from several software applications 8 If you are networked login and try prin...

Page 167: ...sure you re using the correct interface cable and that it is securely connected to the proper ports on both the printer and the computer ENCAD serial cable PN 203977 If you are using a serial interfac...

Page 168: ...indows Print Manager is turned OFF MEMORY FULL message Check the buffer allocation Try setting the I O buffer to 128K and retransmit the file If it still doesn t work go to the next step See Setting M...

Page 169: ...G etc See Select ing the Media Standard in Chapter 4 Automatic cutter doesn t work or tears the paper Make sure the Cut option in the Printer Setup menu is set to ON the default Make sure the cutter i...

Page 170: ...carriage is in the same or different location If the carriage is in the same spot check the encoder strip for visible damage clear plastic strip under the trailing cable tray and above the belt Refer...

Page 171: ...able that moves during printer operation for visible damage Check whether the idler assembly located at the left end of the belt moves freely is it cracked or broken Re seat the trailing cable at the...

Page 172: ...els Be sure that cartridges and the service station are cleaned periodically to maintain good print quality See Cleaning Cartridges in Appendix I Cartridges may wear out after extended use Try replaci...

Page 173: ...ter Dry contact Repeat prime Do not use acetone or any other harsh cleaner as this may cause damage to the flex cable Nozzle may have failed Replace cartridge Check for nozzle clogs by using the sucti...

Page 174: ...e contacts entire copper area to remove dried ink Check if the ink reservoir is empty Refill if necessary Prime the cartridges several times If the problem persists replace the cartridge Make sure the...

Page 175: ...that the notch is on the side closest to the carriage Roll feed media should be loaded so the coated side is on the outside If your application software permits use gamma correction to lighten the co...

Page 176: ...y Time option See Setting a Dry Time in Chapter 3 Smudged or dark characters Be sure you are using the correct type of paper for the application See Appendix G Make sure the paper is straight and unwr...

Page 177: ...colors in general Without calibra tion these inks will appear differently when printing on ENCAD media Print contains only partial image Check the settings of the Margins option in the Page Format me...

Page 178: ...I Try another cartridge If these suggestions fail call ENCAD Technical Support for instructions on cleaning the Encoder Strip and performing Deadband Calibration Splotchy area fill Try using enhanced...

Page 179: ...ure your printer is connected to the port to which you are sending the file If you are printing over a network you will need to determine whether the problem is in the network Try connecting the print...

Page 180: ...ers is PowerPrint by GDT Softworks refer to the Software Support Matrix This is a raster driver similar to MacPrint Raster but it includes a cable that converts serial to parallel This cable is connec...

Page 181: ...correct If the settings do not match the file may be printed incorrectly or not at all 2 Verify network connections On a print client or server type ping system name and press Return This command chec...

Page 182: ...t On both the print server and print client make sure the printer is configured properly On the print server make sure the printer is not waiting because of a fault Make sure the printer is not set up...

Page 183: ...ing a file from DOS If this prints correctly your problem may be with your Windows driver or Windows setup Difficulty generating prints ranging from A to E size Many Windows applications limit the max...

Page 184: ...AutoCAD use the ENCAD ADI driver Image is truncated when rotating it 90o or 270o in roll feed The printer automatically prints in portrait orientation For CAD appli cations the x axis paper axis For...

Page 185: ...ting Margins Make sure the printer s emulation option matches the device interface requirements of your software See Emulation Options Set Control Software under Printer Setup Colors at entity interse...

Page 186: ...HP GL 2 only See Setting Pen Colors in Chapter 7 Print contains only partial image The printer automatically prints in portrait orientation X axis paper axis If you rotated the image in your applicat...

Page 187: ...age for your current print and returns the printer to the front panel graphics lan guage setting for subsequent prints Windows driver ENCAD s Windows driver supports Windows versions 3 0 and 3 1 A sep...

Page 188: ...Other sources of help are listed inside the front cover and on the first three pages of this manual Before you call technical support for help be sure that you have all of the following information a...

Page 189: ...to record the date problem case number and the name of the support technician you spoke with This will be helpful if you need to call again on the same or related problems When faxing please use the...

Page 190: ...J 190 Troubleshooting User s Guide...

Page 191: ...intersecting lines J 11 cut sheets J 20 cut sheets fall to floor J 5 cutter tears paper J 5 D dark characters J 12 data transfer J 15 display does not come on J 3 driver HP7475 J 20 E elongated plot...

Page 192: ...size wrong J 20 smaller than expected J 20 unable to plot to LPT1 J 15 printer settings lost J 9 printer will not turn on J 2 printing slow J 4 Windows J 4 printing doesn t start J 3 J 19 prints diffi...

Page 193: ...Troubleshooting J 193 User s Guide APPENDICES V vector raster file incorrect plot J 10 W Windows driver J 23 wrong size print J 20...

Page 194: ...lp Desk From ___________________________________________________ Company _______________________________________________ Phone __________________________________________________ FAX __________________...

Page 195: ...Troubleshooting J 195 User s Guide APPENDICES Date Problem Case Support Rep...

Page 196: ...J 196 Troubleshooting User s Guide This page intentionally blank...

Page 197: ...6 E emulation 6 1 F 1 choosing 6 1 environment operating F 1 storage F 1 error messages HP GL emulation D 1 RS 422 232 D 3 F firing direction 5 4 firing rate 5 5 frame length 4 6 front panel 2 3 G get...

Page 198: ...with printer control 7 2 setting with software control 7 2 pen colors 7 2 pen widths 7 3 periodic cleaning I 18 I 20 plot area 4 1 changing the length 4 5 expanded 4 2 margins 4 7 normal 4 2 plot are...

Page 199: ...tion B 2 software control override 7 2 storing the printer 8 1 T transporting the printer 8 1 U user defined print modes 5 4 user settings C 4 save user C 4 select user C 4 user settings 3 4 3 5 savin...

Page 200: ...Index 200 User s Guide This page intentionally blank...

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ENCAD NovaJet 4, User Manual

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