ENCAD NovaJet 4, User Manual

Page: 168 / 200

J-168 Troubleshooting
User's Guide
File will not print
If you are using a serial cable, check that it is ENCAD PN 203977. Be
sure that RS232/422 settings in your software match those on your
printer.
Check your electrical connections.
From your software application, print to a file and send the file to the
printer in DOS using the DOS Copy command. At the DOS prompt, type
COPY filename portname (LPT or COM port). Alternately, use the
GO.EXE program. To print the file, type GO filename. This program is
supplied on your Utilities disk and can also be downloaded from the
ENCAD BBS.
Slow printing under Windows
Windows applications naturally print slower than DOS applications. Be
sure the Windows Print Manager is turned OFF.
MEMORY FULL message
Check the buffer allocation. Try setting the I/O buffer to 128K and
retransmit the file. If it still doesn’t work, go to the next step. (See
"Setting Memory Configuration" in Chapter 3.)
If you are sending an RTL file and the Memory Full message displays,
call Technical Support.
If you are using AutoCAD, use the ENCAD ADI driver.
Media not grabbed when loading cut sheets
Do not use media thicker than 20 mil.
Make sure the Roll option in the Printer Setup menu is set to OFF. When
Roll is ON (the default), the printer expects the media to be fed from the
back, so the rollers turn toward the front of the printer. (See "Manual
Media Loading" in Chapter 2.)
Press paper firmly against pinch wheels.
Use ENCAD-recommended papers.
Takeup roll doesn't turn (printers with power media feed)
Be sure the power media feed unit is plugged in and turned on.