ENCAD NovaJet 4, User Manual

Page: 174 / 200

J-174 Troubleshooting
User's Guide
What if I need a firmware upgrade?
You can download firmware upgrades from ENCAD’s BBS or from the
Internet WEB page. (See Technical Bulletins 42 and 55 on either the
BBS or WEB page.)
Print Quality
No print appears
Check that tape has been removed from the printhead before using the
cartridge.
White lines or large gaps on print or portions of characters
missing
Contacts may be dirty or nozzles may be blocked. Blot the printhead
using a lint-free cloth moistened with distilled water. Wipe, then dry, the
contacts (entire copper area) to remove dried ink.
Check if the ink reservoir is empty. Refill if necessary.
Prime the cartridges several times. If the problem persists, replace the
cartridge.
Make sure the media feeds freely.
Raster file does not print or displays an error
Set the emulation option to EN RTL (ENCAD RTL).
Merged vector/raster files print incorrectly
Make sure Control=Software is selected under Printer Setup. Some
parameters are ignored when Control is set to Printer, causing the print to
be incorrect or not print at all.
Overall print quality is poor
For best print quality, priming and color calibration are highly recom-
mended. Check the calibration values each time you install, remove, or
replace cartridges. (See Appendix A.)