ENCAD NovaJet 4, User Manual

Page: 183 / 200

Troubleshooting J-183
User's Guide
APPENDICES
Application Software
Isolating a problem to your software
Sometimes printing problems are application software-specific.
Try printing the “Demo Plot” on the Utilities disk. If the demo prints,
the printer’s health is probably good.
Try printing a demo file from your Utilities disk. (See the Troubleshoot-
ing Quick List on page J-1.)
Try printing a simple file from your application or from another appli-
cation. If this prints correctly, the problem may be with your software.
If you are using a Windows application and the file does not print from
Windows, try printing a file from DOS. If this prints correctly, your
problem may be with your Windows driver or Windows setup.
Difficulty generating prints ranging from A to E size
Many Windows applications limit the maximum print size to “C” or
“D” size due to the way that they map their internal coordinate system
to memory.
Some applications which limit maximum print size are listed below:
• Microsoft Word: 22 x 22”
• Lotus 123: 17 x 22”
• CorelDRAW: 30 x 30” (TIFF files are limited to 11 x 17”)
• Microsoft Project: 36 x 61”
• Micrographx Designer: 68” maximum
• Ashlar Vellum: 101” maximum
HP-GL
Printing doesn’t start immediately when a file is sent
When using HP-GL or HP-GL/2 (the default), the printer receives the
entire file, then converts it to raster data as it prints. The panel displays
the message PROCESSING during the conversion process.