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English
has expired.
• For all problems relating to the engine, please contact a service centre that has been approved
by the engine manufacturer.
III. Procedure
•
Step 1:
On the day of purchase, the customer will register their purchase online by completing
the registration form at
www.eliet.eu
. Upon purchase, the customer will also fill in the attached
registration card. The first part of the form must be sent back to ELIET within the month. The
customer will keep the rest of the form, as well as the purchasing invoice, until the warranty
period has expired.
•
Step 2:
In the event of a defect, the customer shall have it verified by their authorised ELIET
dealer. If the dealer considers there to be a factory defect, the dealer may invoke the warranty
under the terms specified.
•
Step 3:
Every warranty claim must be accompanied by a fully-completed official claim form.
Dealers can obtain copies of this claim form from ELIET or from an ELIET importer/agent.
•
Step 4:
The dealer shall then order the replacement parts needed to perform the repairs. Next,
the dealer faxes the order form, together with the completed warranty claim form and a copy of
the registration card.
•
Step 5:
The warranty claim form must be stapled to the purchase invoice and mailed to ELIET
or to an ELIET importer/agent.
•
Step 6:
ELIET will send the parts ordered to the dealer under the standard delivery and pay-
ment conditions.
•
Step 7:
The defective parts will first be examined by ELIET's technical department prior to
the approval or rejection of a warranty claim. ELIET reserves the right to exclusively decide
whether or not the customer has complied with the one- or two-year warranty conditions.
Faulty parts shall automatically become the property of ELIET.
•
Step 8:
When a warranty claim is found to be valid, ELIET will credit the warranty parts. Labour
costs for repairs are always to be paid by the customer.
IV. In case of damage during transport
• All goods are considered purchased as of the moment they leave the factory. Risks related to
transport are to be borne entirely by the customer. ELIET highly recommends that the custo-
mer checks the goods for damage upon arrival.
• Any damage that has been noticed must be reported on the delivery invoice before it is signed.
Make sure that the driver of the delivery company also signs this damage report on your copy
of the invoice.
• The insurance company will not accept any liability if there is no written and signed declaration
of damages on the delivery invoice.
• All claims for damages must be addressed to the delivery company, along with a copy of the
delivery invoice and a letter detailing your complaint.
• The damaged machine must be kept in its original condition until the delivery company's insu-
rer has conducted an examination.
Summary of Contents for Prof 6
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