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LOSSARY
Appendix C - Glossary
ACD/UCD
Group
Automatic Call Distribution and Uniform Call Distribution. Calls enter the system and are automatically routed
to the ACD or UCD members based upon system definitions of availability and overflow.
APA
Application Processor Adapter for DKT2000. Enables all PEX features, Data line connector, and the
connection of CAP, PCC and PC- ACD.
Attendant/
Operator
The individual responsible for answering incoming calls and transferring them to their required destinations, as
well as attending to trunk, system and station feature controls.
Auto Transfer
When auto transfer is defined at a station, dialing the number to which a call is to be transferred will
automatically transfer the call; use of the XFER key is not necessary. This feature is typically utilized by
attendants (see also Transfer).
Boss Group
A Boss Group is a number of stations operating together in which the individual station may or may not ring
simultaneously as defined by the system per Boss Group. The appropriate line key will flash at all station set to
ring at a specific station; the call can be either transferred to any group member or picked up by any group
member when not in exclusive hold. Any group member can join a conversation by merely pressing the
appropriate illuminated line key. However, only one additional member can join, and this is only when the
original group member is not in privacy mode.
Class Of Service
(COS)
A Class-of-Service (COS) consists of a list of features that are available to the telephone line user. However,
the user may be denied certain features. Each internal telephone is marked with two classes-of-service, Primary
and Secondary, which can be defined differently. In order to increase flexibility, CORAL allows switching
between the Primary and Secondary COS, but only one COS can be utilized at a time. When the telephone is in
check-out mode, the telephone is marked by a system-wide defined COS and the user is denied this feature.
CO Trunk
Number
(Incoming)
The number that is dialed by an outside telephone user from the public network (through the Central Office) in
order to call into the Coral for an internal station. (Number listed in the local telephone directory).
Dial
For the purpose of this guide “Dial” means entering the relevant digits by pressing the number on the DIAL
PAD (keypad) that operates a feature or sends a call to a destination. Dial also means pressing a key
programmed with the feature or destination (DSS).
Disconnect
You may disconnect from an ongoing call by either pressing the Speaker DSS key or by manually replacing the
handset onto its cradle (i.e. hang up).
