dynabook PORTEGE X30W-J Maintenance Manual Download Page 46

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2 Troubleshooting Procedures

2-4

[CONFIDENTIAL]

PORTÉGÉ X30W-J, dynabook V*/VZ*/VC* Series Maintenance Manual (960-941)

Figure 2-1 Troubleshooting flowchart (1/2)

Turn on the Power.

START

Connect the AC adapter (and USB
type-C adapter if bundled) to the
Thunderbolt

™

4/USB Type-C

™

port

Does DC IN/Battery icon

flash?

Is an error message

displayed?

Is the startup logo displayed?

Is Windows OS loaded?

Perform the Power Supply
Troubleshooting Procedures
in section 2.3.

Perform the System Board
Troubleshooting Procedures
in section 2.4.

Perform the Display
Troubleshooting Procedures
in section 2.9.

Perform the SSD
Troubleshooting Procedures
in section 2.6.

Yes

If the “Password=” message

appears, type the password.

Does DC IN/Battery icon

glow?

Summary of Contents for PORTEGE X30W-J

Page 1: ...NFIDENTIAL Dynabook Personal Computer PORT G X30W J dynabook V VZ VC Series Maintenance Manual Rev 00 Oct 2020 First issue Rev 01 Mar 2021 Addition of 5G LTE information Dynabook Inc File Number 960 9...

Page 2: ...Any references in this Guide to TOSHIBA shall mean Dynabook Inc and or its affiliates Trademarks Intel Intel logo Thunderbolt Thunderbolt logo are trademark of Intel Corporation or its subsidiaries in...

Page 3: ...f a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instructi...

Page 4: ...how to diagnose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the r...

Page 5: ...bol as it appears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separa...

Page 6: ...Manual 960 941 Table of Contents Chapter 1 Hardware Overview 1 1 Features 1 1 1 2 SSD 1 9 1 3 Keyboard 1 12 1 4 TFT Color Display 1 15 1 5 Web camera 1 16 1 6 Power Supply 1 17 1 7 Batteries 1 18 1 8...

Page 7: ...d Click pad Troubleshooting 2 24 2 9 Display LCD Touch panel Troubleshooting 2 26 2 10 Optical Disk Drive Troubleshooting Not used 2 28 2 11 LAN Troubleshooting Not used 2 29 2 12 Wireless LAN Bluetoo...

Page 8: ...ogram 3 3 3 3 Entry of the DMI information 3 6 3 4 Heatrun Test 3 8 3 5 Main Test Menu 3 9 3 6 Memory Test 3 12 3 7 Hard disk SSD Test 3 13 3 8 Keyboard Test 3 16 3 9 LCD Panel Test 3 17 3 10 Battery...

Page 9: ...D Card 4 14 4 4 BASE ASSY 4 15 4 5 BATTERY PACK 4 20 4 6 SPEAKER 4 23 4 7 5G LTE MODULE 4 27 4 8 5G LTE ANTENNA 4 33 4 9 FAN 4 40 4 10 SSD 4 42 4 11 HEAT SINK 4 44 4 12 SYSTEM BOARD 4 46 4 13 CLICK PA...

Page 10: ...ppendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Matrix D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS...

Page 11: ...Chapter 1 Hardware Overview...

Page 12: ...1 Hardware Overview 1 ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 13: ...TIAL 1 iii Chapter 1 Contents 1 1 Features 1 1 1 2 SSD 1 9 1 3 Keyboard 1 12 1 4 TFT Color Display 1 15 1 5 Web camera 1 16 1 6 Power Supply 1 17 1 7 Batteries 1 18 1 7 1 Main Battery 1 18 1 7 2 Batte...

Page 14: ...1 15 Tables Table 1 1 M 2 PCIe SSD specifications 1 9 Table 1 2 Keyboard specifications 1 13 Table 1 3 LCD module specifications 1 15 Table 1 4 Web camera module specifications Front 1 16 Table 1 5 W...

Page 15: ...960 941 CONFIDENTIAL 1 1 1 1 Features This model belongs to a convertible type PC and realizes 3 styles clamshell flat and tablet at use The following shows each unit position and system unit configur...

Page 16: ...1 Hardware Overview 1 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 Back view Left side Right side Figure 1 1 Appearance and each unit position 2...

Page 17: ...1 Hardware Overview PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 1 3 Underside Figure 1 1 Appearance and each unit position 3...

Page 18: ...1 Hardware Overview 1 4 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 Figure 1 2 Board connection diagram...

Page 19: ...1 Hardware Overview PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 1 5 Figure 1 3 System block diagram...

Page 20: ...Tigerlake Core i5 1145G7 vPro 8MB 4 40GHz 4 8 Tigerlake Core i5 1135G7 8MB 4 20GHz 4 8 Memory Memory module in 16GB 32GB or 64GB size of LDDR4 4266 is mounted on the board SSD The computer is equipped...

Page 21: ...keyboard The camera shutter is equipped on the front camera Some models support Face Recognition by Windows Hello Sound system The sound system is equipped with the following features Stereo speakers...

Page 22: ...NFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 3D Acceleration sensor Finger print sensor on SecurePad BTO IR Camera Face Recognition Sensor BTO GPS for 5G LTE models BTO...

Page 23: ...0CD120 G8BC000CD250 G8BC000CD510 Capacity 128GB 256GB 512GB Outline Width mm 22 00 0 15 Height mm 2 23 Max Length mm 80 0 0 15 Weight g 5 2 typ Data transfer speed Maximum Data Read Maximum Data Write...

Page 24: ...mm 2 38 Max Length mm 80 0 0 15 Weight g 9 0g Max Data transfer speed Maximum Data Read Sequential Maximum Data Write Sequential 3 500MB s 2 200MB s 3 500MB s 2 900MB s 3 500MB s 3 000MB s Items Speci...

Page 25: ...ions Maker Samsung Part code G8BC000CL120 G8BC000CL250 G8BC000CL510 Capacity 128GB 256GB 512GB Outline Width mm 22 00 0 15 Height mm 2 38 Max Length mm 80 0 0 15 Weight g 6 0g Max Data transfer speed...

Page 26: ...oard is connected to the connector on the system board with the membrane and controlled by the keyboard controller The followings show the layout of the US keyboard and specifications of UK JP US keyb...

Page 27: ...101 8 W x 3 8 0 2 H mm Weight 54 0 1 0g Key Pitch 19 mm X direction 18 mm Y direction mm keystroke 1 5 0 2 mm Number of keys 86 conformity with JIS 85 85 Backlight Yes White AccuPoint No Item Specific...

Page 28: ...2 H mm Weight 54 0 1 0g Key Pitch 19 mm X direction 18 mm Y direction mm keystroke 1 5 0 2 mm Number of keys 86 conformity with JIS 85 85 Backlight Yes Red AccuPoint No Item Specifications Maker Tran...

Page 29: ...source and can display a maximum of 16 77 million colors with 1 920x1 080 FHD resolutions Following shows a view of the LCD module and lists the specifications Figure 1 5 LCD module Table 1 3 LCD mod...

Page 30: ...mounted on the web camera front Table 1 4 Web camera module specifications Front Item Specifications Chicony G9BC0006F110 G9BC0006E110 HD HD FA Camera Size mm Max 72 0 3 4 0 2 2 85 0 2 72 0 3 4 0 2 2...

Page 31: ...that the DC power supply AC adapter is connected to the computer 2 Detects DC output and circuit malfunctions 3 Controls the battery icon and DC IN icon 4 Turns the battery charging system on and off...

Page 32: ...the following table Table 1 6 Battery specifications Battery name Part code material Nominal voltage Capacity Main battery G71C000M7110 Lithium Ion 15 4 V 4Cell 53Wh G71C000M9110 Lithium Ion 15 4 V 4...

Page 33: ...and power off The following table lists the charging time required for charges Table 1 7 Time required for charges Battery type Power on hours Power off hours Battery 4Cell 53Wh About 3 5 About 3 5 10...

Page 34: ...pe C connector on the PC or to the USB Type C adapter It corresponds to USB PD The following table lists the AC adapter specifications Table 1 9 AC adapter specifications Item Specifications Maker Chi...

Page 35: ...s pens and their specifications Table 1 10 Stylus pen specifications item Specifications Type Rechargeable Active Electrostatic AES stylus Rechargeable USB Type C Dongle pen cap is included Appearance...

Page 36: ...h IC s F W setting Up to 4 096 level depends on touch IC s F W setting Returning time from sleep ms 100 50 msec 30 Shifting time to sleep Approximately 10 minutes Approximately 10 minutes Length mm 12...

Page 37: ...es Use of non conforming battery could generate smoke or cause fire or rupture possibly resulting in serious injury Never allow caustic electrolyte fluid leaked from the battery to contact your eyes b...

Page 38: ...ansion the PC functions a USB Type C adapters is prepared The following table shows the USB Type C adapter specifications Table 1 11 USB Type C adapter specifications Item Specifications Maker Goodway...

Page 39: ...Chapter 2 Troubleshooting Procedures...

Page 40: ...B Troubleshooting 2 19 2 5 1 Procedure 1 Reading check of data 2 19 2 5 2 Procedure 2 Replacement Check of USB unit 2 19 2 5 3 Procedure 3 Replacement Check of system board 2 20 2 6 SSD Troubleshootin...

Page 41: ...5G LTE Troubleshooting 2 32 2 13 1 Procedure 1 Module Installation Check 2 32 2 13 2 Procedure 2 Antenna Connector Check 2 33 2 13 3 Procedure 3 Replacement Check 2 33 2 14 WiGig Troubleshooting Not u...

Page 42: ...acement Check 2 43 2 19 HDMI port Troubleshooting 2 44 2 19 1 Procedure 1 Check on HDMI TV 2 44 2 19 2 Procedure 2 Connector Check and Replacement Check 2 45 2 20 USB Type C adapter Troubleshooting 2...

Page 43: ...e unit in the field The FRUs covered are 1 Power supply 2 System Board 3 USB 4 M 2 SSD 5 Keyboard 6 Touch Pad Click Pad 7 Display LCD touch panel 8 Optical Disk Drive Not used 9 LAN Not used 10 Wirele...

Page 44: ...r exchanging to a new board update also the EC KBC to the latest version by the test program or BIOS update For details refer to the Chapter 3 or Appendix G BIOS rewrite Procedures 3 After replacing t...

Page 45: ...e for determining the troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask him or her to enter the password if a password is registered Make sure tha...

Page 46: ...error message displayed Is the startup logo displayed Is Windows OS loaded 1 Perform the Power Supply Troubleshooting Procedures in section 2 3 Perform the Power Supply Troubleshooting Procedures in s...

Page 47: ...m each test Is an error detected during the test System can work without problem END Confirm on which test the error was detected and perform the appropriate procedures Yes No Does the touch pad click...

Page 48: ...rocedures in Section 2 7 6 If an error is detected on the Touch Pad test perform the Touch Pad Click pad Troubleshooting Procedures in Section 2 8 7 If an error is detected on the LCD Panel test perfo...

Page 49: ...leshooting Procedures in Section 2 17 16 If a malfunction is detected on the Web camera perform the Web Camera Troubleshooting Procedures in Section 2 18 17 If a malfunction is detected on the HDMI po...

Page 50: ...ller controls many functions and components To determine if the power supply is functioning properly start with Procedure 1 and continue with the other Procedures as instructed The procedures describe...

Page 51: ...er supply controller displays the power supply status with the DC IN Battery indicator as listed in the tables below Table 2 2 DC IN Battery indicator DC IN Battery indicator Power supply status White...

Page 52: ...e C adapter is not used go to Procedure 3 Check 2 If any other devices except to the AC adapter are not connected to the USB Type C adapter go to Check 3 If any devices are connected remove all the de...

Page 53: ...rocessor detects a malfunction the DC IN Battery indicator is flashing The blink pattern indicates an error as shown below Start Off for 2 seconds Error code 8 bit 1 On for one second 0 On for half se...

Page 54: ...power supply 20h During power on sequence Waiting for PCNFEV signal assertion 1s timeout occurred Steady state output error at power on of E system power supply 21h At power on steady time PCNFEV sign...

Page 55: ...ting for OPGOOD signal assertion occurred during power on sequence Other P system power supply On steady state output error 51h OPGOOD signal deasserted at power on steady state Other P system power s...

Page 56: ...mpletely discharged Wait a few minutes to charge the battery pack while connecting the AC adapter to the computer If the battery pack is still not charged go to Check 2 Check 2 The battery s temperatu...

Page 57: ...ttery pack may be disconnected Disassemble the computer and connect surely the battery pack to the system board If the problem still occurs perform Check 3 Check 3 Battery pack may be faulty Replace i...

Page 58: ...Troubleshooting This section describes how to determine if the system board is malfunctioning or not Start with Procedure 1 and continue with the other procedures as instructed The procedures describe...

Page 59: ...If any other error message other than below is displayed perform Check 2 a Date and Time reset to default Press F2 key to set Date and Time b Date and Time reset to default Press Windows button to set...

Page 60: ...Procedure3 Replacement Check Perform the trouble shooting procedure for the device which doesn t pass the test program Refer to 2 5 USB Troubleshooting or later for details If the system board is faul...

Page 61: ...unit condition with care for the followings 1 USB unit is not loosening 2 USB unit is connected straight to the connector 3 USB unit is connected fully in the connector 4 USB unit or connector is not...

Page 62: ...Check of system board USB connectors are mounted on the system board directly So the system board may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedu...

Page 63: ...the User s Manual 2 6 1 Procedure 1 Diagnostic Test Program Execution Check The test program for HDD SSD is stored in the Diagnostic Test Program Perform all of the items in the HDD SSD Test Refer to...

Page 64: ...placement Check Check 1 The M 2 SSD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform...

Page 65: ...tion function can be checked If an error occurs go to Procedure 2 If an error does not occur keyboard is functioning properly 2 7 2 Procedure 2 Connector Check and Replacement Check The connection bet...

Page 66: ...h pad in Keyboard test of the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information If an error occurs go to Procedure 2 If an error does not occur Touch Pad is functioning...

Page 67: ...3 Replacement Check Check 1 Touch Pad or the cable s may be faulty Replace them with new ones one by one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Che...

Page 68: ...1 Check on Windows OS This procedure checks if the touch screen is working properly by using the function of Windows Check 1 Make sure the mouse cursor is following your finger when you move your fing...

Page 69: ...connectors on the display and the system board If the connection is loose reconnect it firmly If there is still an error go to Check 2 Check 2 The harness may be damaged Replace it with a new one and...

Page 70: ...Drive function is not prepared So check if the Optical Disk Drive is working properly by using the function of Windows If any error is detected go to Procedure 2 2 10 2 Procedure 2 Connector Check and...

Page 71: ...k 1 Make sure LAN cable is firmly connected to the LAN jack on the USB board LTE board If the problem still occurs perform Check 2 Check 2 LAN cable may be faulty Replace it with a new one If the prob...

Page 72: ...apter 3 for more information about that If there is no problem Wireless LAN Bluetooth function should work properly If there is any error perform Procedure 2 2 12 2 Procedure 2 Connection Check The wi...

Page 73: ...Refer to Chapter 4 Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 The antennas for wireless function may be faulty Replace the...

Page 74: ...ps below starting with Procedure 1 and continuing with the other procedures as required Procedure 1 Module Installation Check Procedure 2 Antenna Connector Check Procedure 3 Replacement Check 2 13 1 P...

Page 75: ...cted connector is wrong Connect the antenna cables correctly to the 5G LTE module Then perform Procedure 1 again If the problem still exists perform Check 3 Check 3 The connection between 5G LTE modul...

Page 76: ...defective or damaged Replace it with a new one and perform Procedure 1 again If the problem still exists perform Check 2 Check 2 Antennas may be defective or damaged Replace them with new ones and per...

Page 77: ...ure 1 Module Installation Check Check 1 This procedure checks if the WiGig module can be found on the Windows application Refer to Chapter 3 for more information about that If the computer has no prob...

Page 78: ...e 1 If the problem still occurs go to the procedure 3 2 14 3 Procedure 3 Replacement Check WiGig module WiGig antenna or system board may be faulty Refer to Chapter 4 Replacement Procedures for instru...

Page 79: ...r Check The connection of sound system is shown in the following figure As the connection may be defective check each connection first If headphone microphone or headset does not work properly reconne...

Page 80: ...ight Left may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 4 Check 3 The built in microphone on camera module o...

Page 81: ...es automatically the micro SD Card and the data in the micro SD Card can be read If the card is not recognized or data are not read go to Procedure 2 2 16 2 Procedure 2 Connector Check and Replacement...

Page 82: ...egister your fingerprint data for operation check clear the data after the check To clear it refer to the User s manual Procedure 1 Setting Windows sign in password Procedure 2 Registration of PIN and...

Page 83: ...ter 2 Touch your registered finger on the fingerprint sensor and lift it When your fingerprint is authenticated you can sign in Windows If you fail this authentication continually five times you canno...

Page 84: ...he following checks Check 1 The connection between Secure Pad and System board may be loose Make sure the cables are firmly connected to both the Secure pad and system board If the problem still occur...

Page 85: ...ages perform Procedure 2 2 18 2 Procedure 2 Connector Check and Replacement Check The connection between the camera modules and the system board may be defective Otherwise they may be faulty Disassemb...

Page 86: ...r Check and Replacement Check 2 19 1 Procedure 1 Check on HDMI TV Connect a HDMI compatible TV to the HDMI output port If the HDMI port works a desktop screen of Windows will appear on the TV display...

Page 87: ...an error go to Check 2 Check 2 Check the setup condition of TV and returns to Procedure 1 As for the setting of the TV refer to the instructions manual for the TV If the problem still exists perform C...

Page 88: ...as follows 1 Connect the power cord to the AC adapter USB PD type Then connect it to the USB Type C connector power delivery charging on the USB Type C adapter 2 Plug the power cord into a live wall...

Page 89: ...n on the power of the external display 4 Plug the other end of the cable into the RGB port on the USB Type C adapter Switching the image output from computer s screen to the external display When you...

Page 90: ...ck if the LAN is working properly by using the function of Windows How to connect the LAN cable is as follows 1 Connect the USB Type C adapter to the USB Type C connector on the computer 2 Turn off th...

Page 91: ...3 Tests and Diagnostics PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 i Chapter 3 Tests and Diagnostics...

Page 92: ...3 Tests and Diagnostics 3 ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 3...

Page 93: ...2 3 2 How to execute the test program 3 3 3 3 Entry of the DMI information 3 6 3 4 Heatrun Test 3 8 3 5 Main Test Menu 3 9 3 6 Memory Test 3 12 3 7 Hard disk SSD Test 3 13 3 8 Keyboard Test 3 16 3 9 L...

Page 94: ...nd Diagnostics 3 iv CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 3 17 3 Start and Test procedure 3 36 3 17 4 Result 3 40 3 17 5 Log 3 41 3 17 6 How to terminate this t...

Page 95: ...rmation The information about hardware such as HDD SSD memory and DMI is displayed If no DMI information is registered the message to request the DMI information registration is displayed 3 1 3 Check...

Page 96: ...r maintenance USB Memory A Headphones and microphone Sound test 3 1 6 Setting of Battery Off mode Before returning to user set the Battery Off mode to the PC Check the Advanced System Configuration in...

Page 97: ...this program executes the followings automatically NOTE If the test program doesn t start set Secure Boot to Disabled in Setup program As for Setup program refer to 3 18 SETUP Procedure 1 Check and u...

Page 98: ...ay Does it update BIOS Vx xx Vx xx Y or N or press Enter Selection Y When the message above appears pressing ENTER will start BIOS update Then since the computer reboots automatically repeat from Step...

Page 99: ...sh or a message may be displayed In that case turn on the power again and perform Procedure 3 or 4 The following message will appear If the PCB exchange or MDI information rewrite has been done press...

Page 100: ...rmation of the current system board The information can be confirmed by the System Information screen displayed after start of test program or with DMI Entry utility After replacing the system board e...

Page 101: ...CTL7AA21 Serial number e g 7G121732H Model Number e g PRT10N AAAA2 PCN BND Number e g PCN3384T0Z01FA1F XXX The meaning of buttons at the bottom is as follows Load DMI reads out the current DMI informa...

Page 102: ...successively 1 Main Memory test 2 Sequential Read Test 3 V RAM Memory test To execute this test select 2 from the test program menu Top Menu and press Enter Explanation of each test 1 Main Memory test...

Page 103: ...ogram under running temporarily press SHIFT Q After the stop pressing C continues the test and pressing E ends the test To return to the Top menu move the cursor to EXIT to TOP Menu on the screen abov...

Page 104: ...pattern Test LCD brightness Test 5 Battery Charge Test 6 Fan Test 7 EXIT to TOP Menu After a subtest is selected the following message may appear The meaning of each item is as follows Test Loop Selec...

Page 105: ...s to the screen to select Error Stop and Test Loop item selection Select No though any error occurs during the test the test is continued The setting of Yes No can be changed by pressing ENTER Go to T...

Page 106: ...terns are 4 byte data 00000000h 55555555h AAAAAAAAh and FFFFFFFFh If empty area less than 3 byte length is found the test data is not written If the empty memory is 64MB or less this test is not execu...

Page 107: ...the message HDD Read error and writes the information to the text file errorlog txt as an error log Subtest 2 Partial Read Test This test reads the data from the top and middle of the HDD area by 1GB...

Page 108: ...is test displays the message HDD Write error and writes the information to the text file errorlog txt as an error log Subtest 4 Address Uniqueness Test This test writes the number of passes UNIT32 def...

Page 109: ...BA the data length and test data for writing Dword is needed for this test Then this test writes the specified test data to the specified address and read them to compare If any errors occur at compar...

Page 110: ...test displays the key code and scan code of a pressed key To back to the Keyboard test menu screen press Del Enter Displayed information Presses Key Code xx Presses Scan Code xx Subtest 2 Touch Pad T...

Page 111: ...o the subtest you want to execute and press Enter Subtest 1 LCD Panel Test This test displays the following 4 colors Red Green Blue and Yellow from the left side of the display to right side from the...

Page 112: ...test displays the letter H on the whole screen To back to the LCD Panel test menu screen press ENTER Subtest 4 LCD Brightness Test This test displays the white screen and changes the LCD brightness to...

Page 113: ...ery Charge Test select 5 from the DIAGNOSTIC TEST Menu Main Test Menu press Enter and follow the directions on the screen When this test program is selected the following message appears The test star...

Page 114: ...s if FANs work properly FAN1 Test FAN Low speed Target Low XXXX Rpm Result Low XXXX Rpm OK NG FAN High speed Target High XXXX Rpm Result High XXXX Rpm OK NG FAN2 Test FAN Low speed Target Low XXXX Rpm...

Page 115: ...55555 RAM_001_12345678_1234_1000007812345678_00000000_55555555 T NAME Test name Test name example RAM_01 Main Memory Test HDD_01 Sequential Read Test HDD_02 Partial Read Test HDD_03 Address Jump Test...

Page 116: ...13 1 Check of the wireless module Turn on the wireless communication function and check the module name via the application PC system information On this model a combo module which has both wireless...

Page 117: ...function is available Click the icon If the computer can find any AP Access Point the network names like below will appear It shows the antenna cables are surely connected to the wireless module If t...

Page 118: ...ce Manual 960 941 3 14 5G LTE Test Since there is no 5G LTE test in the test program for maintenance check if the 5G or LTE module is recognized by the PC on Windows Start the device manager If EMxxxx...

Page 119: ...G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 25 3 15 Sound Test Since there is no sound test in the test program for maintenance check the functions related to sound on...

Page 120: ...ersion AMT Setup Prompt 2 Language Security menu BIOS Password User Supervisor BIOS Access Rights 1 HDD SSD Password 2 User Master Bypass Mode at Restart 2 3 Secure Erase 1 2 Secure Boot 3rd party CA...

Page 121: ...cution Technology 2 Power off and Charge System ON CDP Charge Mode USB Power in Off State USB Legacy Emulation System Configuration Wireless LAN Wireless WAN 2 Bluetooth Web Camera SD Host Controller...

Page 122: ...ok V VZ VC Series Maintenance Manual 960 941 Boot menu Priority Boot Option 1 Boot Option 2 Boot Option 3 Boot Option 4 Priority for devices Add New Boot Option Exit menu Exit Saving Changes Exit Disc...

Page 123: ...30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 29 3 16 2 Accessing to the SETUP Program Turn on the power while pressing F2 of the keyboard The following display appears Main...

Page 124: ...3 Tests and Diagnostics 3 30 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 Power Management menu screen Advanced menu screen...

Page 125: ...3 Tests and Diagnostics PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 31 Boot menu screen Exit menu screen...

Page 126: ...ndow 1 Press F10 to accept the changes you made 2 To make other changes press N Repeat the steps above 3 To accept the changes press Y NOTE You can press Esc to quit at any time without saving changes...

Page 127: ...iagnostics PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 33 How to change setup Options Since a help is displayed on the right hand side of each menu screen refer it...

Page 128: ...the following change is applied to the computer NOTE Before implementing this tool be sure to write the DMI information Replacing of System board FDIASY 3AXIS sensor board FDIASE and Lid board FDIALS...

Page 129: ...agnostics PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 35 3 17 2 Preparation Unzip the following file and copy all the contents to a USB memory Diamond10SensorCalibr...

Page 130: ...step into the USB connector Procedure 3 Turn on the computer while pressing F12 to display the screen to select a boot device Procedure 4 Chose USB device on the selection screen and press Enter Then...

Page 131: ...tically 1 Do not apply any vibration or shock to the PC 2 Keep the position specified in each Step for 2 to 3 seconds Gyro Calibration test Step 1 The side with the power button is X axis Set the PC a...

Page 132: ...ibration test There are four steps in the Acceleration calibration test Step 1 Lay the PC as the display faces up Touch Setup OK button when the PC is ready When STEP 1 XXXXXX is displayed go to the n...

Page 133: ...nance Manual 960 941 CONFIDENTIAL 3 39 Step 3 Rotate the PC 90 degrees counterclockwise slowly When STEP 3 XXXXXX is displayed go to the next step Step 4 Lay the PC as the display faces up When STEP 4...

Page 134: ...dynabook V VZ VC Series Maintenance Manual 960 941 3 17 4 Result PASS If this test ends successfully PASS is displayed Tap OK button to back to the start screen FAIL If any problem occurred FAIL will...

Page 135: ...e the log contents in an external memory device The log contents can t be saved in the internal disk to keep the user files 1 Touch Log Info to display the Log Information Display 2 Touch Save on Log...

Page 136: ...3 Tests and Diagnostics 3 42 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 Specify the output folder Output the log file...

Page 137: ...3 Tests and Diagnostics PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 3 43 3 17 6 How to terminate this tool Select Close on the tart screen The computer is powered off...

Page 138: ...3 Tests and Diagnostics 3 44 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 139: ...Chapter 4 Replacement Procedures...

Page 140: ...4 Replacement Procedures 4 ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 141: ...Micro SD Card 4 14 4 4 BASE ASSY 4 15 4 5 BATTERY PACK 4 20 4 6 SPEAKER 4 23 4 7 5G LTE MODULE 4 27 4 8 5G LTE ANTENNA 4 33 4 9 FAN 4 40 4 10 SSD 4 42 4 11 HEAT SINK 4 44 4 12 SYSTEM BOARD 4 46 4 13 C...

Page 142: ...ANTENNA 3 4 35 Figure 4 13 Removing the FAN 4 40 Figure 4 14 Removing the SSD 4 42 Figure 4 15 Removing the HEAT SINK 4 44 Figure 4 16 Removing the SYSTEM BOARD 1 4 48 Figure 4 17 Removing the SYSTEM...

Page 143: ...ry to remove all the FRUs in order to replace one The chart below provides a guide as to which other FRUs must be removed before a particular FRU can be removed The numbers in the chart indicate the r...

Page 144: ...tity Non 5G LTE LTE 5G 5G LTE ANTENNA MAIN ANTENNA 0 1 1 AUX ANTENNA 0 1 1 MIMO1 ANTENNA 0 0 1 MIMO2 ANTENNA 0 0 1 INSU SQUARE 111 0 3 3 ITEM Parts List ITEM No PART NAME Quantity Non 5G LTE LTE 5G SY...

Page 145: ...1 GASKET R10 0 1 0 GASKET T10 0 1 0 61 INSU KB LOW 1 0 0 INSU KB LOW 5G 0 1 1 FIN CUSHION COV 2 2 2 INSU SQUARE 111 0 3 3 ITEM Parts List ITEM No PART NAME Quantity Non 5G LTE LTE 5G KEYBOARD 11 KEYBO...

Page 146: ...A06 D TAPE TP SIDE R 1 1 1 A12 D TAPE TP LS R 1 1 1 A10 D TAPE TP LOW R 1 1 1 A13 D TAPE TP L CE 1 1 1 Parts which must not be reused are SQUARE CUSHION 351 CAUTION SEAL MAIN ANTENNA AUX ANTENNA MIMO...

Page 147: ...T HEAD SCREW M2 5X4 PAN HEAD S02 M2 5 2 5C S THIN HEAD SCREW M2 5X2 5 FLAT HEAD S03 M2 2 3C S THIN HEAD SCREW M2X2 3 FLAT HEAD S04 M2 2 5 FLAT HEAD DANTUKI G SCREW M2X2 5SBNI S05 M1 2 1 1B S THIN HEAD...

Page 148: ...when the computer is disconnected from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet...

Page 149: ...ault 5 Do not perform any unnecessary work Always work in accordance with the disassembly and re assembly procedures in this manual 6 Keep parts removed from the computer in a safe place away from the...

Page 150: ...th tags of the pressure plate such that the cable is fixed in the correct position Pull the cable to ensure that it is securely connected For spring connectors lift up the stopper frees the cable and...

Page 151: ...ore fastening FRUs or other parts in place ensure that no cables are caught on screws or the FRU Check that all latches are securely closed When re assembling ensure that not to put the excessive powe...

Page 152: ...ble and reassemble the computer One Philips screwdriver with type 00 bit for S THIN HEAD screws removing fixing the KEYBOARD One Philips screwdriver with type 0 bit for S THIN HEAD screws One Philips...

Page 153: ...s or other damage if screws or components come loose NOTE Our company recommends that you use an electric screwdriver for quick and easy operations M1 2 1 2mm 0 0245 N m 0 25 kgf cm M2 2mm 0 167 N m 1...

Page 154: ...e maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Format Screw type Screw length mm Screw shape...

Page 155: ...tation and to your operating system documentation for proper procedures and precautions 1 Insert a slender object about 0 8mm such as a straightened paper clip into the eject hole and pull the SIM car...

Page 156: ...you remove the Micro SD card refer to the card s documentation and to your operating system documentation for proper procedures and precautions 3 Push the Micro SD card It will pop out partly so pull...

Page 157: ...LTE ASSY non 5G LTE model M2 5 4B FLAT HEAD screw 4 Described as 4 in the Figure 4 3 M2 5 6B FLAT HEAD screw 8 Described as 6 in the Figure 4 3 5G LTE JP model M2 5 4B TORX HEAD screw 2 Described as 4...

Page 158: ...placement Procedures 4 4 BASE ASSY 4 16 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 non 5G LTE model Figure 4 3 Removing the BASE ASSY 1 BASE ASSY 6 6 4 4 6 6 6 6 6 4...

Page 159: ...4 4 BASE ASSY 4 Replacement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 17 5G LTE model Figure 4 4 Removing the BASE ASSY 2 BASE LTE ASSY Rev 01...

Page 160: ...tenance Manual 960 941 Installing the BASE ASSY To install the BASE ASSY or BASE LTE ASSY follow the steps below and refer to Figure 4 3 and 4 4 NOTE When replacing the BASE ASSY or BASE LTE ASSY with...

Page 161: ...as 6 in the Figure 4 3 5G LTE JP model M2 5 4B TORX HEAD screw 2 Described as 4 in the Figure 4 4 M2 5 6B FLAT HEAD screw 8 Described as 6 in the Figure 4 4 5G LTE US UK model M2 5 4B FLAT HEAD screw...

Page 162: ...N When handling the BATTERY PACK be careful not to short circuit the terminals Also do not drop hit apply impact scratch break twist or bend the BATTERY PACK 1 Peel off the INSU SQUARE 2 Disconnect th...

Page 163: ...acement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 21 Figure 4 5 Removing the BATTERY PACK BATTERY PACK BATTERY HARNESS CN8021 M2x4C S THIN HEAD M2x4C S...

Page 164: ...TTERY PACK is a lithium ion battery which can explode if not properly replaced used handled or disposed of For environmental reasons collect the spent BATTERY PACKs Use only batteries recommended by o...

Page 165: ...ove the SPEAKER follow the steps below and refer to Figure 4 6 to 4 8 1 Disconnect the FP FFC finger print sensor model and CPAD FFC from the connectors on the CLICK PAD 2 Disconnect the FP FFC finger...

Page 166: ...CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 3 Open the INSU KB LOW or INSU KB LOW 5G Figure 4 7 Removing the SPEAKER 2 INSU KB LOW 5G has another tab Open it together...

Page 167: ...ce Manual 960 941 CONFIDENTIAL 4 25 4 Disconnect the SPEAKER HARNESS from the connector CN6290 on the SYSTEM BOARD 5 Remove the SPEAKER or SPEAKER 5G left and right from the slots of the COVER ASSY Fi...

Page 168: ...SPEAKER 5G left and right to the slots of the COVER ASSY 2 Arrange the SPEAKER HARNESS in place and fix it with the INSU KB LOW or INSU KB LOW 5G 3 Connect the SPEAKER HARNESS to the connector CN6290...

Page 169: ...ow the steps below and refer to Figure 4 9 1 Peel off the INSU SQUARE on the 5G MODULE or LTE MODULE 2 Disconnect the ANTENNA CABLEs 4 cables for 5G model 2 cables for LTE model from the connectors on...

Page 170: ...941 5G MODULE LTE MODULE Figure 4 9 Removing the 5G LTE MODULE 5G MODULE or LTE MODULE 5G AUX ANTENNA Cable blue 5G MIMO2 ANTENNA Cable black 5G MIMO1 ANTENNA Cable white 5G MAIN ANTENNA Cable red M2...

Page 171: ...ODULE NOTE Connect the cables according to the following order and steps 5G model AUX MIMO2 MIMO1 MAIN Detailed steps AUX MIMO2 MIMO1 MAIN Pass the AUX cable blue under the System board corner first T...

Page 172: ...he MIMO1 cable white along to the MIMO2 cable black Stick the MIMO1 cable white to the INSU Make sure that the cables are not overlapped Do not pass the cable on the rib Connect the MAIN cable red to...

Page 173: ...ue to the AUX connector on the LTE module Pass the AUX cable blue under the System board corner first Then hook it to the boss Stick the AUX cable blue to the INSU INSU Pass the MAIN cable red in the...

Page 174: ...Z VC Series Maintenance Manual 960 941 3 Stick the INSU SQUARE to the 5G MODULE or LTE MODULE NOTE 5G model Stick the INSU SQUARE as shown below INSU SQUARE To the module edge To the module edge Fix t...

Page 175: ...8 5G LTE ANTENNA Removing the 5G LTE ANTENNA To remove the 5G LTE ANTENNA follow the steps below and refer to Figure 4 10 to 4 12 1 Press the latch to the arrow direction to release 2 Pull up the GAS...

Page 176: ...PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 4 Remove the 5G ANTENNA SPACERs and the INSU SQUAREs Turn up the INSU ANT HOLD NOTE Do not reuse the removed INSU SQUAREs Be sure to u...

Page 177: ...Manual 960 941 CONFIDENTIAL 4 35 5 5G model Remove the MAIN ANTENNA AUX ANTENNA MIMO1 ANTENNA and MIMO2 ANTENNA LTE model Remove the MAIN ANTENNA and AUX ANTENNA NOTE Do not reuse the removed ANTENNA...

Page 178: ...follow the steps below and refer to Figure 4 10 to 4 12 1 5G model Stick the MAIN ANTENNA AUX ANTENNA MIMO1 ANTENNA and MIMO2 ANTENNA to the COVER ASSY and arrange the cables in place LTE model Stick...

Page 179: ...NA 4 Replacement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 37 NOTE Stick the ANTENNAs and arrange the cables according to the order and the steps below...

Page 180: ...es Fix the cable with INSU SQUARE Do not pass on the PAD rib Pass the cable in the palm rest side Pass the AUX cable blue in the rib Fix the cable with INSU SQUARE Pass the cable in the palm rest side...

Page 181: ...ce when replacing the following items ITEM Parts List ITEM No PART NAME Quantity Non 5G LTE LTE 5G 5G LTE ANTENNA MAIN ANTENNA 0 1 1 AUX ANTENNA 0 1 1 MIMO1 ANTENNA 0 0 1 MIMO2 ANTENNA 0 0 1 INSU SQUA...

Page 182: ...rom the connector CN3380 on the SYSTEM BOARD 2 Remove the following screws and the FAN R M2 4C S THIN HEAD screw 2 3 Disconnect the FAN L HARNESS from the connector CN3390 on the SYSTEM BOARD 4 Remove...

Page 183: ...low and refer to Figure 4 13 4 Set the FAN R to the COVER ASSY and secure it with the following screws M2 4C S THIN HEAD screw 2 3 Connect the FAN R HARNESS to the connector CN3380 on the SYSTEM BOARD...

Page 184: ...the top or bottom of the SSD Pressure may cause data loss or damage to the device Removing the SSD To remove the SSD follow the steps below and refer to Figure 4 14 1 Remove the following screw and di...

Page 185: ...es Maintenance Manual 960 941 CONFIDENTIAL 4 43 Installing the SSD To install the SSD follow the steps below and refer to Figure 4 14 1 Insert the SSD to the connector CN1900 on the SYSTEM BOARD 2 Sec...

Page 186: ...INK To remove the HEAT SINK follow the steps below and refer to Figure 4 15 1 Remove the following screws and the HEAT SINK M2 2 3C S THIN HEAD screw 4 NOTE When removing the HEAT SINK be sure to remo...

Page 187: ...ed to the CPU or HEAT SINK wipe them off with a cloth in advance 2 Apply new silicon grease Shin Etsu Chemical Co X 23 7921 5 on the CPU using a special syringe NOTE Apply new silicon grease as shown...

Page 188: ...ogram Also update with the latest BIOS and EC KBC as described in Appendix G and in Appendix H 2 When replacing the SYSTEM board with a new one use the sensor calibration tool to adjust the sensors 3...

Page 189: ...ANE and LID HARNESS from the connector CN3270 CN3260 and CN3290 on the SYSTEM BOARD 2 Turn up the INSUs and disconnect the CAMERA HARNESS from the connector CN9540 on the SYSTEM BOARD 3 Disconnect the...

Page 190: ...ual 960 941 Figure 4 16 Removing the SYSTEM BOARD 1 INSU Lock bar LID HARNESS Connected to CN3290 LCD HARNESS Connected to CN5390 KB MEMBRANE Connected to CN3260 KB BL FPC Connected to CN3270 CAMERA H...

Page 191: ...dures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 49 6 Remove the following screws and the SYSTEM BOARD M2 4C S THIN HEAD screw 2 Figure 4 17 Removing the SYSTEM BO...

Page 192: ...941 Installing the SYSTEM BOARD To install the SYSTEM BOARD follow the steps below and refer to Figure 4 16 and 4 17 NOTE When replacing the SYSTEM BOARD with a new one stick the INSU SQUARE 321 COOL...

Page 193: ...4 12 SYSTEM BOARD 4 Replacement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 51 INSU PCB SSD INSU PCB PIPE L INSU PCB PIPE R...

Page 194: ...INSU KB LOW 5G in place before setting the SYSTEM BOARD Please note that INSU KB in the following pictures indicates INSU KB LOW or INSU KB LOW 5G 1 Set the SYSTEM BOARD to the COVER ASSY in place an...

Page 195: ...re below 5 Connect the CAMERA HARNESS to the connector CN9540 on the SYSTEM BOARD 6 Close the INSU 7 Connect the KB BL FPC back light KB model KB MEMBRANE and LID HARNESS to the connector CN3270 CN326...

Page 196: ...CK PAD To remove the CLICK PAD follow the steps below and refer to Figure 4 18 NOTE 5G model Remove MIMO2 ANTENNA first before removing the CLICK PAD 1 Peel off the AL TAPE 2 Peel off the CLICK PAD fr...

Page 197: ...he CLICK PAD follow the steps below and refer to Figure 4 18 1 Stick a new CLICK PAD to the COVER ASSY 2 Turn over the COVER ASSY and stick a new AL TAPE in place NOTE 1 When replacing the CLICK PAD w...

Page 198: ...J dynabook V VZ VC Series Maintenance Manual 960 941 Prepare required parts in advance when replacing the following items ITEM Parts List ITEM No PART NAME Quantity Non 5G LTE LTE 5G CLICK PAD CLICK P...

Page 199: ...to Figure 4 19 and 4 20 1 Open the INSUs and release the W LAN ANTENNA CABLEs 2 Remove the following screw to remove the CORNER CAP R W LAN MAIN ANTENNA white cable M2 4C S THIN HEAD screw 1 3 Peel o...

Page 200: ...the W LAN AUX ANTENNA CABLE black 5 Remove the following screw to remove the CORNER CAP L W LAN AUX ANTENNA black cable M2 4C S THIN HEAD screw 1 6 Peel off the W LAN AUX ANTENNA black cable from the...

Page 201: ...he W LAN AUX ANTENNA black cable to the CORNER CAP L 2 Set the CORNER CAP L W LAN AUX ANTENNA black cable to the COVER ASSY and secure it with the following screw M2 4C S THIN HEAD screw 1 3 Stick the...

Page 202: ...4 Replacement Procedures 4 14 W LAN ANTENNA 4 60 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 NOTE Arrange the W LAN ANTENNA CABLEs as shown in the figure below...

Page 203: ...4 14 W LAN ANTENNA 4 Replacement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 61...

Page 204: ...0 941 4 15 LID BOARD Removing the LID BOARD To remove the LID BOARD follow the steps below and refer to Figure 4 21 1 Peel off the LID BOARD from the guides of the COVER ASSY 2 Disconnect the LID HARN...

Page 205: ...TE When replacing the LID BOARD with a new one replace the D TAPE PCB LID on the LID BOARD with a new one in place 1 Connect the LID HARNESS to the connector CN3291 on the LID BOARD 2 Set the LID BOAR...

Page 206: ...ntenance Manual 960 941 4 16 REAR CAMERA MODULE Removing the REAR CAMERA MODULE To remove the REAR CAMERA MODULE follow the steps below and refer to Figure 4 22 1 Open the INSU 2 Remove the REAR CAMER...

Page 207: ...J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 65 Installing the REAR CAMERA MODULE To install the REAR CAMERA MODULE follow the steps below and refer to Figure 4 22 1 Set the RE...

Page 208: ...ASSY COVER ASSY Removing the LCD FAT ASSY COVER ASSY To remove the LCD FAT ASSY COVER ASSY follow the steps below and refer to Figure 4 23 1 Remove the following screws and separate the LCD FAT ASSY...

Page 209: ...ASSY to the COVER ASSY and secure it with the following screws M2 5 4B FLAT HEAD screw 3 Prepare the required parts in advance when replacing the following items ITEM Parts List ITEM No PART NAME Quan...

Page 210: ...1 4 18 KEYBOARD Removing the KEYBOARD To remove the KEYBOARD follow the steps below and refer to Figure 4 24 and 4 25 1 Peel off the INSU KB LOW or INSU KB LOW 5G NOTE Do not reuse the removed INSU KB...

Page 211: ...s Maintenance Manual 960 941 CONFIDENTIAL 4 69 2 Remove the following screw securing the KEYBOARD M1 2 1 1B S THIN HEAD screw 63 3 Remove the KEYBOARD NOTE The KEYBOARD is very thin so be careful of h...

Page 212: ...ARD follow the steps below and refer to Figure 4 24 and 4 25 1 Set the KEYBOARD to the COVER ASSY in place and secure it with the following screws M1 2 1 1B S THIN HEAD screw 63 2 Stick a new INSU KB...

Page 213: ...2 Stick the INSU KB LOW or INSU KB LOW 5G to the COVER ASSY as shown in the figure below Prepare the required parts in advance when replacing the following items ITEM Parts List ITEM No PART NAME Qua...

Page 214: ...4 31 NOTE Handel with care of removing installing the LCD UNIT Refer to LCD unit_remove mp4 file for the details of removing the LCD UNIT 1 Release the latches and remove the LCD LOW CAP ASSY 2 Relea...

Page 215: ...MODULE 4 Replacement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 73 NOTE Remove the HINGE CAP L ASSY LCD LOW CAP ASSY and HINGE CAP R ASSY as shown in t...

Page 216: ...anual 960 941 3 Remove the following screws and the HINGE L R ASSY from the LCD COVER ASSY M2 5 2 5C S THIN HEAD screw 4 4 Release the LCD HARNESS and CAMERA HARNESS from the HINGE L R ASSY Figure 4 2...

Page 217: ...TAPE TP LS R D TAPE TP LOW R and D TAPE TP SIDE R to the arrow pointing 6 Pull the D TAPE TP LS L D TAPE TP LOW L and D TAPE TP SIDE L to the arrow pointing 7 Pull the D TAPE TP L CE to the arrow poin...

Page 218: ...4 Replacement Procedures 4 19 LCD CAMERA MODULE 4 76 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 219: ...4 19 LCD CAMERA MODULE 4 Replacement Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 77...

Page 220: ...DENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 Figure 4 28 Removing the LCD 3 SHUTTER SWITCH LCD UNIT 3AXIS SENSOR BOARD D TAPE TP LS R D TAPE TP SIDE R D TAPE TP LOW R D TAP...

Page 221: ...e lock bar and disconnect the LCD HARNESS from the connector on the LCD UNIT 13 Disconnect the TOUCH PANEL HARNESS from the connector on the TOUCH PANEL 14 Disconnect the SENSOR HARNESS from the conne...

Page 222: ...t the CAMERA HARNESS FPC portion from the connector on the CAMERA MODULE 16 Remove the CAMERA COV ASSY from the LCD COVER ASSY 17 Remove the SHUTTER SWITCH from the CAMERA COV ASSY 18 Remove the CAMER...

Page 223: ...ment Procedures PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL 4 81 19 Remove the CAMERA HARNESS FPC portion from the LCD COVER ASSY Figure 4 31 Removing the CAMERA MODU...

Page 224: ...g the LCD CAMERA MODULE To install the LCD CAMERA MODULE follow the steps below and refer to Figure 4 26 to 4 31 NOTE When replacing the LCD COVER ASSY with a new one stick new D TAPE SEPA 201 211 D T...

Page 225: ...AMERA HARNESS FPC portion to the connector on the CAMERA MODULE 3 Arrange the CAMERA HARNESS FPC portion to the LCD COVER ASSY in place 4 Set the SHUTTER SWITCH to the CAMERA COV ASSY 5 Set the CAMERA...

Page 226: ...SHUTTER SWITCH moves properly and move it open position 14 Set the LCD LOW CAP ASSY to the LCD COVER ASSY while engaging the latches 15 Insert the LCD HARNESS into the HINGE L ASSY 16 Set the HINGE L...

Page 227: ...INGE CAP R ASSY 1 1 1 INSU SQUARE 261 HD camera model 1 1 1 35 CU TAPE FA camera model 1 1 1 75 MAGNET 310 1 0 0 MAGNET 410 0 1 1 ITEM Parts List ITEM No PART NAME Quantity Non 5G LTE LTE 5G LCD UNIT...

Page 228: ...4 Replacement Procedures 4 19 LCD CAMERA MODULE 4 86 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 229: ...CONFIDENTIAL Appendices...

Page 230: ...Appendices App ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 231: ...x Contents Appendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Matrix D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 App...

Page 232: ...Appendices App iv CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 233: ...ecautions when handling the LCD module 1 When installing the LCD module in the LCD cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be care...

Page 234: ...ll dirty try breathing on the surface to create a light condensate and wipe it again If the surface is very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s...

Page 235: ...941 CONFIDENTIAL A 3 5 Glass is used in the panel so be careful not to drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard a...

Page 236: ...941 7 Do not expose the module to direct sunlight or strong ultraviolet rays for long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to free...

Page 237: ...nabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL A 5 10 If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxide These mate...

Page 238: ...Appendices Appendix A Handling the LCD Module A 6 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 239: ...rd FDIASE View B 4 B 4 Lid board FDIALS View B 5 Figure B 1 System board FDIASY layout Front B 1 Figure B 2 System board FDIASY layout Back B 2 Figure B 3 Sensor board FDIASE layout B 4 Figure B 4 Lid...

Page 240: ...Appendix B Board Layout Appendices B ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 241: ...ENTIAL B 1 B 1 System board FDIASY Front View Figure B 1 System board FDIASY layout Front Table B 1 System board FDIASY connectors and ICs Front No Name CN4800 USB Type C connector CN4821 USB Type C c...

Page 242: ...X30W J dynabook V VZ VC Series Maintenance Manual 960 941 B 2 System board FDIASY Back View Figure B 2 System board FDIASY layout Back CN1900 CN3270 CN6290 CN8021 CN4850 CN3290 CN9540 CN5690 J6320 CN5...

Page 243: ...y connector CN1900 SATA PCIe SSD I F connector CN3270 KB backlight I F connector CN3380 FAN 1 I F connector CN3390 FAN 2 I F connector CN3260 KB I F connector CN9550 Fingerprint sensor I F connector C...

Page 244: ...J dynabook V VZ VC Series Maintenance Manual 960 941 B 3 3AXIS sensor board FDIASE View Front Back Figure B 3 Sensor board FDIASE layout Table B 3 Sensor board FDIASE connectors and ICs No Name IC335...

Page 245: ...ynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL B 5 B 4 Lid board FDIALS View Front Back Figure B 4 Lid board FDIALS layout Table B 4 Lid board FDIALS connectors No Name CN3291 System b...

Page 246: ...Appendix B Board Layout Appendices B 6 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 247: ...connector 10 pin C 8 C 10 IS2220 SD card I F connector 13 pin C 8 C 11 CN9510 Click pad I F connector 10 pin C 9 C 12 CN9550 Fingerprint sensor I F connector 6 pin C 9 C 13 CN3260 KB I F connector 30...

Page 248: ...rd I F connector 10 pin C 8 Table C 10 SD card I F connector 13 pin C 8 Table C 11 Click pad I F connector 10 pin C 9 Table C 12 Fingerprint sensor I F connector 6 pin C 9 Table C 13 KB I F connector...

Page 249: ...F connector 31 pin Pin No Signal name Pin No Signal name 1 GND 18 XCSIBC E1P 2 MCMV2R8 P2V 19 XCSIBC E1N 3 MCMV2R8 P2V 20 GND 4 GND 21 ZCSIB1 E1P 5 GND 22 ZCSIB1 E1N 6 MCMA2R8 P2V 23 GND 7 GND 24 ZCS...

Page 250: ...P1P 2 E3V 29 GND 3 ISHDA0 E3P 30 ZEDPA0 P1P 4 GND 31 ZEDPA0 P1N 5 ISHCL0 E3P 32 GND 6 PVT EF 33 ZEDPA1 P1P 7 PVT EF 34 ZEDPA1 P1N 8 PVT EF 35 GND 9 PVT EF 36 ZEDPA2 P1P 10 BKLPWM E3P 37 ZEDPA2 P1N 11...

Page 251: ...Table C 3 Web camera FA I F connector 12 pin Pin No Signal name Pin No Signal name 1 P3V 8 GND 2 P3V 9 GND 3 P3V 10 ZUSBCF E3N 4 DMICIN P1P 11 ZUSBCF E3P 5 XDMCLK E1P 12 GND 6 CAMDET P3N 1T GND 7 GND...

Page 252: ...GND 4 E3V 5 GND 6 3GON E1P 7 ZUSB3G E3P 8 GRFON E3P 9 ZUSB3G E3N 10 NC 11 GND 12 13 14 15 16 17 18 19 20 NC 21 NC 22 NC 23 NC 24 NC 25 3GSAR E1N 26 NC 27 GND 28 NC 29 ZU33GR E1N 30 UIMRS3G E3P 31 ZU33...

Page 253: ...J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL C 5 Table C 5 M 2 LTE I Fconnector 75 pin 2 2 Pin No Signal name Pin No Signal name 65 NC 66 UIMDT3G E3N 67 NC 68 NC 69 NC 70 E3V 71 3...

Page 254: ...P 8 5GRFON E3P 9 ZUSB5G E3N 10 NC 11 GND 12 13 14 15 16 17 18 19 20 NC 21 NC 22 NC 23 5GWAKE E3N PEWAKE E3N 24 5G E3V 25 5GSAR E1N 26 NC 27 GND 28 IC2612 2 29 NC 30 IMRS5G E3P 31 NC 32 UIMCL5G E3P 33...

Page 255: ...5GDET E3N 72 5G E3V 73 GND 74 5G E3V 75 NC 1T GND 2T GND C 7 CN3290 Lid board I F connector 3 pin Table C 7 Lid board I F connector 3 pin Pin No Signal name Pin No Signal name 1 S3V 2 PNLOFF S3N 3 GND...

Page 256: ...W1 E3V UIMPW5G E3V UIMPW3G E3V 2 UIMRS5G E3P UIMRS3G E3P 3 UIMCL5G E3P UIMCL3G E3P 4 5 GND 6 NC 7 UIMIO5G E3P UIMIO3G E3P 8 9 GND 10 E3V UIMDT5G E3N UIMDT3G E3N 1T GND 2T GND 3T GND 4T GND 5T GND 6T G...

Page 257: ...I F connector 10 pin Pin No Signal name Pin No Signal name 1 P3V 2 PDTINT P3N 3 GND 4 PDCLK P3P 5 GND 6 IPDDAT P3P 7 IC9560 4 8 I2CDT0 P3P 9 GND 10 I2CCK0 P3P 1T GND 2T GND C 12 CN9550 Fingerprint sen...

Page 258: ...S3N 4 P5V 20 KBSC04 S3N 5 NC 21 KBSC06 S3N 6 KBRT06 S3N 22 KBSC08 S3N 7 KBRT02 S3N 23 KBSC10 S3N 8 KBRT03 S3N 24 KBSC01 S3N 9 KBRT05 S3N 25 KBSC11 S3N 10 KBRT01 S3N 26 KBSC07 S3N 11 KBRT04 S3N 27 KBS...

Page 259: ...SCL S3P 8 ESDA S3P 9 BDET M5N 10 GND 11 IC8020 4 12 PVNVDC 13 PVNVDC 14 PVNVDC 15 PVNVDC 16 PVNVDC 17 PVNVDC PVNVDC 1T GND 2T GND C 16 CN3390 FAN 2 I F connector 4 pin Table C 16 FAN 2 I F connector 4...

Page 260: ...ame Pin No Signal name 1 SLEEVE PXP 2 RING2 PXP 3 HEADR PXP 4 HEADL PXP 5 A GND 6 DETECT P3N C 19 CN5690 HDMI I F connector 19 pin Table C 19 HDMI I Fconnector 19 pin Pin No Signal name Pin No Signal...

Page 261: ...ZUSBE1 E3N A8 ZP1SB2 EXP B8 ZP1SB1 EXP A9 PDVBUS1 B9 GND A10 ZSS0R0 E0N B10 ZSS0R1 E0N A11 ZSS0R0 E0P B11 ZSS0R1 E0P A12 GND B12 GND 1T GND 3T GND 2T GND 4T GND C 21 CN4821 USB Type C 2 I F connector...

Page 262: ...4 pin Table C 22 Accelerometer Gyroscope 14 pin Pin No Signal name Pin No Signal name 1 E3V 2 E3V 3 E3V 4 ISHIN0 E3N 5 E3V 6 GND 7 GND 8 E3V 9 NC 10 NC 11 NC 12 E3V 13 ISHCL0 E3P 14 ISHDA0 E3P C 23 CN...

Page 263: ...dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL C 15 Lid board FDIALS C 24 CN3291 System board I F connector 3 pin Table C 24 System board I F connector 3 pin Pin No Signal name Pin No...

Page 264: ...Appendix C Pin Assignments Appendices C 16 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 265: ...abook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL D i Appendix D Appendix D Keyboard Matrix D 1 Keyboard for UK D 1 D 2 Keyboard for US D 2 D 3 Keyboard for JP D 3 Figure D 1 UK Keyboard D...

Page 266: ...Appendices Appendix D Keyboard Matrix D ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 267: ...Appendix D Keyboard Matrix Appendices PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL D 1 D 1 Keyboard for UK Figure D 1 UK Keyboard...

Page 268: ...Appendices Appendix D Keyboard Matrix D 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 D 2 Keyboard for US Figure D 2 US Keyboard...

Page 269: ...Appendix D Keyboard Matrix Appendices dynabook PORTEGE A30 E TECRA A30 G dynabook S Series Maintenance Manual 960 931 CONFIDENTIAL D 3 D 3 Keyboard for JP Figure D 3 JP Keyboard...

Page 270: ...Appendices Appendix D Keyboard Matrix D 4 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 271: ...abook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL E i Appendix E Appendix E Key Layout E 1 Keyboard for UK E 1 E 2 Keyboard for US E 1 E 3 Keyboard for JP E 2 Figure E 1 UK Keyboard E 1 Fig...

Page 272: ...Appendices Appendix E Key Layout E ii CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 273: ...Appendix E Key Layout Appendices PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL E 1 E 1 Keyboard for UK Figure E 1 UK Keyboard E 2 Keyboard for US Figure E 2 US Keyboard...

Page 274: ...Appendices Appendix E Key Layout E 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941 E 3 Keyboard for JP Figure E 3 JP Keyboard...

Page 275: ...0W J dynabook V VZ VC Series Maintenance Manual 960 941 CONFIDENTIAL F 1 Appendix F Wiring diagrams Not used F 1 RGB Monitor Loopback Connector Figure F 1 RGB Monitor Loopback Connector F 2 LAN Loopba...

Page 276: ...Appendices Appendix F Wiring diagrams F 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 277: ...aining BIOS rewriting data 4 Turn on the power while holding down the tilde character key If the Japanese keyboard is installed hold down key instead of tilde key For example US Keyboard UK Keyboard K...

Page 278: ...Appendices Appendix G BIOS rewrite procedures G 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 279: ...Z VC Series Maintenance Manual 960 941 CONFIDENTIAL H 1 Appendix H EC KBC Rewrite Procedures This Appendix explains how to rewrite the EC KBC system The EC KBC solely can t be updated It is updated at...

Page 280: ...Appendices Appendix H EC KBC rewrite procedures H 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

Page 281: ...Manual 960 941 CONFIDENTIAL I 1 Appendix I Reliability Appendix I Reliability The following tables show MTBF Mean Time between Failures in maximum configuration Table I 1 MTBF non 5G LTE model Time ho...

Page 282: ...Appendices Appendix I Reliability I 2 CONFIDENTIAL PORT G X30W J dynabook V VZ VC Series Maintenance Manual 960 941...

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