DResearch Hydra IP MR Series, System Configuration Manual

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DResearch GmbH – Configuration of the Hydra
IP
analogue DVR 2011-02-02
28
4.3 Possible problems while editing a configuration set
Problem Possible reasons Troubleshooting
Configuration download
from system with USB-
Flash drive does not work.
System is turned off
System indicates fatal error
USB-Flash drive has not been
prepared as configuration drive
Storage capacity of the USB-flash
drive is not sufficient
Turn off the system and retry download
Try to reboot, if the system indicates an
error. Contact customer service if the
problem is not resolved
Check if the flash drive was correctly
prepared as a configuration drive, if not,
make the necessary preparations.
Check if there is enough storage capacity;
use a drive with more capacity if necessary.
Configuration application
cannot be started with the
web browser
Application is not supported by web
browser
JavaScript and/or ActiveX is
disabled
Make sure that you are using a supported
browser with the correct version and enable
JavaScript and/or execution of ActiveX
components
The system indicates an
error (LED STATE = red and
ERROR = orange) after
upload of the configuration
files
The system cannot load the
configuration – it is corrupted,
inconsistent or invalid
Create a new configuration or load the
present one. Change any critical value, if
necessary and save. Try upload again.
Contact customer service if the problem is
not resolved
4.4 Problematic behaviour after changing the configuration
Problem Possible reasons Troubleshooting
System does not start (no
LED lights)
System is turned off
Missing power supply or another
hardware malfunction
The System cannot load a corrupt
configuration set
Try to reboot, if the system indicates an
error. Contact customer service if the
problem is not resolved.
Check if the configuration was successfully
uploaded, without error. If necessary, try to
reboot the system and load a different
configuration, provided the system starts.
The system does not
respond to control signals
Hardware related changes
Misconfiguration
Check if there have been any changes to
the installation and reverse these. Make
sure that the switch/control signals reside at
the system?
Check if the correct configuration was really
loaded to the system (re-download with
USB-flash drive and check on PC)
Check if the configuration has the correct
settings
The wrong priority was possibly given to a
GPI – Check if entries are correct.
System immediately starts
the alarm recordings
False trigger used
Misconfiguration of GPI
Check if the trigger in use is conforming to
the settings of the configuration.
If necessary, change the GPI type (normally
open/normally closed)