DResearch GmbH – Configuration of the Hydra
IP
analogue DVR
2011-02-02
26
4
Possible problems and how to troubleshoot them
4.1
Possible problems with the down and upload of the
Problem
Possible reasons
Troubleshooting
Configuration download
from system with USB-
Flash drive does not work.
System is off/disconnected
System indicates fatal error
USB-Flash drive has not been
prepared as configuration drive
Storage capacity of the USB-flash
drive is not sufficient
System does not recognize the
USB-Flash
drive
as
a
valid
configuration drive
The folder with the configuration
app was renamed before or during
unpacking.
Turn off the system and retry download
Try to reboot, if the system indicates an
error. Contact customer service if the
problem is not resolved.
Check if the flash drive was correctly
prepared as a configuration flash drive, if
not, make the necessary preparations.
Check if there is enough storage capacity;
use a drive with more capacity if necessary.
Unpack the data package again and do not
change the name of the folder with the
configuration files
Check if there are other files on the drive
that could be blocking recognition for the
system
Prepare a different flash drive as a
configuration drive and see if the system
accepts it
Configuration application
cannot be started with the
web browser
Application is not supported by web
browser
Make sure that you are using a supported
browser with the proper version.
The system indicates an
error (LED STATE = red and
ERROR = orange) after
upload of the configuration
files
General system error
An
invalid
configuration
was
uploaded
Firmware and configuration are
incompatible.
Check if the system is connected to a power
supply and turned on
Carry out a firmware-update using the most
current firmware
Check the configuration, if necessary, edit
the set again and try another upload to the
system